Paycom App Negative ReviewsPaycom

Paycom Negative Reviews

4.7
4.73833 star

Total 23 Negative Reviews

Paycom App Complaints & User Negative Comments 2022

Paycom app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Paycom? Can you share your negative thoughts about paycom?

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Paycom for Negative User Reviews

Not for field serviceIt seems like the developers never use the app. Maybe the hr people like it, but I have to use it to punch in and out. You have to go through many menus, each with a wait time, to get to the time punch. Once there, the punch defaults to “in” at 08:00am even if you are punched “in”. It does not alway result in a punch. Sometimes it will put up a banner saying to update your profile because they changed something. Update all you want, the banner stays and covers the top 1/4 of the screen for weeks. Management, if you have field personal, keep them happy and find another program..Version: 5.4.0

I HATE this stupid appEver since our company started using it getting paid has become 90 percent more complicated. I actually decided to write this review unprompted so that I could do my small stuff part in consigning this app to an early hell. I’m partly convinced that it’s actually meant to be a frustrating user experience because it’s such an awful interface that you had to be actually TRYING in order to make something this hard to use. Every single week, I get texts from the people doing payroll about miles that may have not been clocked properly. This week im certain I did all the steps properly and still they’re sending me texts. Why are there three separate g****** steps to clock miles for one trip? It’s only the first month and I want to strangle someone. But you know, I would definitely settle for streamlining these stupid useless steps. Please someone make it stop. Just make it stop..Version: 5.4.6

I hatedEven do my job ,makes us used this application is the worst ,u will be late to work ,cause even putting it on WiFi ,it takes like 5 min to clock you in ,to make any changes it will always give u a hard time ,to request days off is like a mission imposible 3 ,if you request a new password ,they sent u a temporary one that doesn’t work either ,if you need to fill some taxes info ,it will get lock in the middle of it and u have to start all over ,companies do not get this app ,if employees will hated.Version: 3.3.8

Time requestAdding time change requests into this app is a complete nightmare. The inability to enter and view the requests for an entire day is exasperating. Also, adding a way to view “hours worked if approved” would be great. Not having this feature causes extra effort by both direct reports and those who approved. For example, if employees are going to be off on a day and they request PTO of 8 hours but they have already worked 34 hours that week, then they may use more PTO than needed. The supervisor has to manually adjust so that the system doesn’t approve PTO placing them into overtime. Major improvements are needed..Version: 4.4.0

Password changeI can appreciate the opportunity to change the password but DO NOT put it in front of your daily log on, it should be something that is done during the day. When is someone with some experience in a work environment work on this app to make it useful for the average employee. You will never get more than one star. I have three screenshots on my phone that started at 8 o’clock and I was finally able to clock in at 8:02. And you wonder why this program is horrible. The app writers really need to get in touch with real life. I would not even call them coders because they are not. I have worked with computers for better than 40 years, I know what good programming is, and this app is not..Version: 5.4.2

Horrible time keeperFor the past 11 months and counting, my hrs from every single shift, once approved by the supervisor, suddenly the approved hours shift backward to the wrong day and it erases my punch out hour of the very last shift as if I have forgotten to punch out. For example, Monday’s worked hours suddenly become Sunday’s hours and Sunday’s hours shift backward to become Saturday’s hours and so on and so forth, and because of this shifting of hours to the wrong day, I lose my last shift to the prior day. Soooo, in total, every pay period, I have to start calling and send emails and texts in order to fix my hours. The paycom system is one horrible app..Version: 4.1.3

UnreliableThis app is garbage! How many weeks in a row does an employee have to get 1/8 of their pay check before you figure out how to fix it? I know it isn’t 3 because that’s how many pay periods in a row it’s happened!.Version: 6.0.28

Very CumbersomeThis app is VERY cumbersome to use. I use it to log in time worked after the fact because my schedule does not allow me time to take the time to log in and out between clients and classes. It requires you to add separate punches for “in” and “out.” It would be much more efficient to specify a time slot worked using just one punch. Secondly, each time I add a punch I need to select the position worked, which takes time to search and scroll. It would be much better to allow me to pick from a favorites list instead..Version: 4.5.0

VERY BUGGY APP!!Hopefully the developers will read this review for some constructive criticism. I’ve switched to using an iPad only for a computer, which has been largely successful; except that the success depends greatly on the competency of the apps I use. This app has a rotation problem. I’m using a 12.9” iPad, so it’s very often in landscape orientation. But this app seems to presume I want to look at everything in portrait orientation. It starts in portrait and I have to rotate the iPad to portrait and then back to landscape to get it to rotate. Then, if I open a pdf, it will switch back to portrait and stay that way while viewing the pdf, incapable of rotating to landscape while it’s open. When it’s closed, I have to rub blue with rotating again until I get it back into landscape. It’s almost unusable on my iPad. Furthermore, in typing this review, I’ve also discovered that it doesn’t work with my apple Bluetooth keyboard. At all! The keyboard works absolutely everywhere else on my iPad, but not at all inside this app. Why bother having this app on the iPad at all if it’s going to be unusable? Best switch it to an iPhone only app. Or, preferably, make it more usable on an iPad..Version: 3.3.2

The iPhone mobile app is buggy to the point of unusableAside from the terrible operational security enforced on the end user (security questions are in general an awful idea. The developers were just too lazy to integrate 2-factor), the application DOESNT WORK. Got a request to upload an ID for your I-9? Doesn’t work. Trying to review your digital w2 vs paper? Doesn’t work. Trying to set your work email from your phone? Doesn’t work. This app is an abomination and the only reason I am using it is because I don’t have a choice if I want to get paid. Based on their terrible oppsec (route your requests through a local proxy like burpsuit, and you’ll see what I mean) I wouldn’t be surprised if all my info gets dumped in the near future 😤.Version: 4.3.8

No user testing and it showsThe worst part of working for this consulting company is this application. I can’t believe how little thought the developers and product managers have put into it. Try entering your time in here for a pay period and see how many times you have to delete your entries to get it done correctly. I am going back to writing it all down on paper. For example I will the launch the app and want to quickly record my hours for the day. Instead of the app defaulting to the present day it defaults to the first day of the pay period, a week ago! Most times I do not notice and it messes up that record. There isn’t an undo function! So I have to delete the entire day which I don’t have a written record of and the entry I just put in messed it all up. So frustrating. I do not know how the other functions work but this is a joke. DO NOT MAKE YOUR STAFF GO THROUGH THIS..Version: 5.3.2

Constantly logs out employees without notificationThe app is typically easy to use, but the greatest downfall is that it logs employees out for the day without notifying them. It would be one thing if this was a one off mistake, but it happens on a consistent basis to employees. This greatly complicates the ability of payroll to document and compensate accordingly. The only way to contact a representative is to call, there is no email provided, and the wait time is astronomical with no real solution being provided. The app would greatly benefit if it did not inconveniently logout employees. At the very least a warning system could be implemented to ensure whether employees are working or not. Given that during these times of social distancing,It is important employees are able to clock in and out on their personal mobile devices..Version: 5.4.26

System will not let me access from a computerI have tried multiple different computers multiple different times tried getting it reset from account managers nothing works. I’m no longer able to access Paycom from my computer so I can’t do any trainings or update any of my trainings. I work with children so I’m about to lose my job because Paycom can’t support my credentials. This is the worst system I’ve ever used. Update finally got the password to change. Now it won’t let me in because I must either be misspelling or miss quoting the stupid answer this question about your life. And of course it only asked me what’s the street you grew up on (there were a lot of them I don’t remember), the one that I keep trying isn’t working either mis spelling or its right when the other questions wrong. The other is who did you go to prom with which is a trick question I never to any of my school’s proms (I can’t remember if I said “nobody”, “I didn’t”, “no one”, or even may ever “your joking right?” to no avail. Now because of this crappy system I’m going to get fired from a job I’ve had since my junior year of high school. So thanks Paycom I needed another reason to kill myself with 2020 clearly wasn’t enough for most people. Real highly of my year..Version: 5.4.12

Getting worseThey keep making the buttons smaller and closer together causing misentries; use to have to time sheet opened when viewing but now it’s closed and you have to select which day u want to look at instead of just scroll to the day. Of course that’s another button to push. The “add features” are only available for an additional fee to the employer. It’s getting worse not better and harder to see the print the older you get..Version: 3.3.8

Security theater, 1995 thinkingSo a few days ago I went to log into Paycom and entered my PIN, login, my password and the last four of my SSN. Should that be enough to get in? Oh no, I was asked what my “unique PIN #4 and #5” were. Apparently I had to set those up in the past but only wrote down the other info. Every time I log in from a different device, even a device I’ve used before, it triggers these ridiculous protocols. The kicker here is that no one is going to come up with five unique pins plus a passcode to remember. They are going to use the same one every time. It is cyber security theater, not cyber security. I thought I’d leave some feedback about this, but guess what? They have no publicly available email address or feedback portal. They only have phone numbers. Welcome to 1995. Spare your employees this system..Version: 4.5.6

A little useful, but behind timesThis app can be such a useful thing if some more effort is put into it. For example now it’s basically a web based page for what you can access online with they only added feature I notice, is the ability to use Touch ID... What I would appreciate is the ability to clock in with my location being used as a verification that I am actually at work and not having to wait in line for the finger scanner when I leave/arrive at work (which I doubt is ever cleaned😱).Version: 3.2.2

“User interface enhancements”I love when lazy developers refuse to support their customers’ love of technology by sticking their head in the sand. Some of your customers actually update their devices. Time to keep an eye on the future and begin to be proactive. Until then, react faster and support the iPhone X! UPDATE: Your failure to address my actual concerns are laughable. Yes Face ID is supported; Apple made it backwards compatible with Touch ID. Perhaps you should actually use your application on an iPhone X and see the pitiful black bars at the top and bottom. It is sad that you’d try to shift your message and act like your customer doesn’t know what he’s talking about. Your newest version does NOT fully support the iPhone X. Everything is NOT fine with your application!.Version: 2.2.3

Decent but could be more user friendlyComing from HotSchedules, this app lacks a lot basic features. First, there’s no way to sync schedule to google calendar. This is a basic feature that should’ve been implemented from the beginning. There’s nothing more frustrating than having to manually input the schedule every week. Also, if a shift changes, it would be nice I was informed of the exact change, rather than having to check my new schedule and compare it to the now outdated version. Also, you can’t simply log into a particular section instantly. The app should have a way to show my schedule instantly upon logging in. There’s little daily use for the other options. Another thing, when I do go into schedule, it should immediately start with the current day, not the beginning of the week. There’s a long list of improvements this app could make, but it seems they’re not interested in making it really functional..Version: 4.3.6

Just as bad as mobile webThe only advantage I can see to using this app over visiting the paycom website on your mobile browser is the ability to use Touch ID on an iPhone. Otherwise it feels almost identical to the mobile browser experience, which is extremely lacking. Setting availability in your schedule is particularly nightmarish. At least in a browser like safari you can put the phone in landscape and figure out what date you’re looking at. This is actually lost in the app. On top of that it’s still extremely painful to set your availability within a certain window on each day. Please just let me type in the start and end time rather than dragging a green box around a tiny window..Version: 2.2.3

Issues using available PTOThe only issue I have had is that Paycom accurately lists my remaining available vacation hours but would not let me submit the time off request. Each time I tried to submit the time off request pay com stated there were not enough hours in the bank to cover the request even though there were. Currently working with hr dept to fix the problem. Otherwise I have found the app to be easy to use.Version: 5.4.12

Reset Password!Not the type to write reviews but this app has really gotten on my nerves lately. Two times I’ve forgotten my password in the Last year but when I try resetting it without HRs help a message pops ups saying invalid email birthday and social combinations. But when HR does it and I’m able to access my account and I see the email and social it is the exact same thing! They really need to work on this app, not sure if it’s a glitch or they purposely do that for security purposes but it’s extremely irritating when I try accessing my own information and it won’t allow me!.Version: 5.1.0

Does Not Update InformationI had an issue with this app the first time I had to complete a checklist. I finished one of the items before I noticed it was a part of the checklist and by the time I came to check it off, it would not recognize the information. So even though the information was filled in, it didn’t recognize that it was. I had another issue when my boyfriends computer auto-filled his email and phone number into my contact information. I noticed this afterwards and tried to change both pieces of information, however every time I clicked “Update”, it went back to my boyfriends information. Overall, it has an issue with recognizing info and updating/saving info..Version: 3.1.2

Set up was extremely faulty and why doesn’t it show how many hours per shift I workedIn truth, I was using ADP for over a year and I wish the company I work for would go back to that. I had huge problem during the set up of Paycom when they asked me for I9. I tried many times for over a week to upload my passport photo. I was hitting all the requirements Paycom asked for over and over again in variety of ways. Even took two days off from trying and tried again still didn’t work. It took my boss 3 days!!! To get it all sorted out after contacting support through Paycom. I never had to upload passport photo when I used ADP. Another major con for me is I’m not able to see how many hours I’ve worked in a single shift or in a single week. Maybe I need to be shown how but I looked all throughout the app and didn’t find it. Some other minor things I don’t like is cosmetics but that’s not really a bother. The green I’m not much of a fan of. I was so happy with ADP and the organization of the menu and general layout and setup was. I’ve got me. A pro that I do like about Paycom is the quick punch that’s nice. Overall Paycom does its job for me for being able to punch me in and out. I ask that Paycom foxes not being able to see how many hours worked. The whole bad experience with initial setup leaves a really bad impression for me, that’s why I give it two stars. This happened with other employees as well in the company o work for I’m not the only one..Version: 5.4.24


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