Paycom Negative Reviews

Paycom App Complaints & User Negative Comments 2024

Paycom app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Paycom? Can you share your negative thoughts about paycom?

Paycom for Negative User Reviews

✓ Not impressedSo far not impressed at all. Last 2 paychecks have been screwed up as far as deposit date and time deposited which has caused my auto draft bills to bounce. All banking info correct and stuff approved in time on my end. Then, app will show my status is “clocked in” or “clocked out” but won’t accept the punch and mark it missing later. Then, this morning when I went to clock in, it said was not connected to WiFi or cellular data, but my phone was connected to both and all other functions and apps were working. And, I’m not crazy about having so much of my personal data on an app for who knows who to see and where ever said people are to have access to..Jean CarpVersion: 6.0.70

✓ Just as bad as mobile webThe only advantage I can see to using this app over visiting the paycom website on your mobile browser is the ability to use Touch ID on an iPhone. Otherwise it feels almost identical to the mobile browser experience, which is extremely lacking. Setting availability in your schedule is particularly nightmarish. At least in a browser like safari you can put the phone in landscape and figure out what date you’re looking at. This is actually lost in the app. On top of that it’s still extremely painful to set your availability within a certain window on each day. Please just let me type in the start and end time rather than dragging a green box around a tiny window..Cross country touristVersion: 2.2.3

✓ Does Not Update InformationI had an issue with this app the first time I had to complete a checklist. I finished one of the items before I noticed it was a part of the checklist and by the time I came to check it off, it would not recognize the information. So even though the information was filled in, it didn’t recognize that it was. I had another issue when my boyfriends computer auto-filled his email and phone number into my contact information. I noticed this afterwards and tried to change both pieces of information, however every time I clicked “Update”, it went back to my boyfriends information. Overall, it has an issue with recognizing info and updating/saving info..KknorriVersion: 3.1.2

✓ Please add improved clock for time managementIs there a way to add a live clock that shows how long you’ve been clocked into work? I see that a regular clock displaying the time of day is shown and the time management sheet shows our punches in addition to a message that indicates what time we clocked in on the home page. However, there are times when myself and others clock in at 7:37 am for example and then maybe take a 38 minute lunch, so having to do the math to see when we‘ll hit our 8 hours can be a bit tricky at times. A clock that follows along with your punches and displays your cumulative hours worked on the homepage would definitely be helpful. Also, it would be nice for myself and some of my peers if an optional notification could be turned on to let you know when it’s lunch time or remind you that you have 30 minutes or so before hitting your 5th hour. This again could be turned on or off in the app. Lastly, a desired time reminder could be established such as 1 hour before our 5th hour of work or 15 minutes prior..Desssssssssss.sssVersion: 6.2.4

✓ Awful to UseI have never once had a good experience with this app, whether it is me having to clock into work, requesting time off, checking my schedule, or trying to make switches with other employees there is always an issue and always annoying to deal with. When I clock in it always has issues determining if I’m at my work or not (no matter where in the building I’m at), when checking my schedule it has a very long load time and has problems showing what day I work next when my shift goes past midnight into the next day, and many many more issues. If you are an employer please do not make your employees use this god forsaken app..OlymatthewVersion: 6.0.44

✓ Nothing but issuesI had one employer who used this app… started out issues after issues then after nearly two months of not being able to log in, while others could manipulate my account as they saw fit, I still could not do anything to get into it… I left that employer and now I’m joining with another employer and I can’t even open an account with my information… as a result, the fitting process is taking well over a month waiting for paycom to resolve the issues and I’m all out of money, food and still can’t get anything resolved… Any employer choosing to go with prison is choosing liabilities over assets. This app is nothing but a liability..Loud107Version: 6.2.10

✓ Fix Your Bugs on the employer sideMost frustrating bug is when i’m importing/approving timesheets and i need more than one tab open of different pages in paycom, so i can work efficiently cause for some reason you have to click 14 different things just to do one simple thing.. So when i’m in the middle of importing and correcting errors, paycom will refresh and it will automatically go to a page that one of my other tabs were on, then i have to go back to time management, timecard search, click display totals and approvals, select the correct pay period, then refresh, then i gotta check mark the 50+ employees i have to approve time for, click actions, then timecard search, then i gotta inconveniently press the green arrow at the top and slowly go through each employee until i find who/where i left off. and this happens several times a day! DAILY!.HehshshshsbdhhsjsnsVersion: 6.1.8

✓ Constantly logs out employees without notificationThe app is typically easy to use, but the greatest downfall is that it logs employees out for the day without notifying them. It would be one thing if this was a one off mistake, but it happens on a consistent basis to employees. This greatly complicates the ability of payroll to document and compensate accordingly. The only way to contact a representative is to call, there is no email provided, and the wait time is astronomical with no real solution being provided. The app would greatly benefit if it did not inconveniently logout employees. At the very least a warning system could be implemented to ensure whether employees are working or not. Given that during these times of social distancing,It is important employees are able to clock in and out on their personal mobile devices..CPT. RogersVersion: 5.4.26

✓ System will not let me access from a computerI have tried multiple different computers multiple different times tried getting it reset from account managers nothing works. I’m no longer able to access Paycom from my computer so I can’t do any trainings or update any of my trainings. I work with children so I’m about to lose my job because Paycom can’t support my credentials. This is the worst system I’ve ever used. Update finally got the password to change. Now it won’t let me in because I must either be misspelling or miss quoting the stupid answer this question about your life. And of course it only asked me what’s the street you grew up on (there were a lot of them I don’t remember), the one that I keep trying isn’t working either mis spelling or its right when the other questions wrong. The other is who did you go to prom with which is a trick question I never to any of my school’s proms (I can’t remember if I said “nobody”, “I didn’t”, “no one”, or even may ever “your joking right?” to no avail. Now because of this crappy system I’m going to get fired from a job I’ve had since my junior year of high school. So thanks Paycom I needed another reason to kill myself with 2020 clearly wasn’t enough for most people. Real highly of my year..John leishVersion: 5.4.12

✓ DO NOT USE FOR SHIFT WORKER SCHEDULINGMy work, a hotel bar, uses this app both to organize pay and set and distribute shift workers’ schedules. I say this as strongly as possible, do not use this app for scheduling in a work environment that deals with variable schedules. It’s clearly not been designed with that in mind and does a terrible job of it. Some examples- there is NO ALERT SYSTEM. Even with notifications all turned on the app will never tell you when a schedule has been released, a shift is available, a shift has been cancelled, anything like that. You just have to check the app every morning to see what’s up. Also for shift exchanges, when one employee wants to get out of a shift they can make it available, if another employee then picks up that shift that shift STAYS AVAILABLE until a manager has approved the trade, by which point multiple employees may have attempted to pick up that shift. So if you’ve picked up a shift how do you know you actually picked it up and not someone else? Well since the app has no alert notifications whatsoever you just have to keep opening the app checking until the trade is approved at some random time! Maddening. Clearly the app was not designed for this so it makes sense it’s so bad at it, but the fact that the app makes a show of offering this service is, frankly, commercial malpractice. Shame to all involved!.SammyPpVersion: 6.0.40

✓ As a user it’s functional but not idealMy company uses this to track field hours and expenses. Tracking the time is great as I can group select multiple days and get them all input in a matter of a few minutes. However expenses (which make up 1/3 of my total check almost. Take forever because I have to manually input each expense even though they are exactly the same every single day. Why would you give an option to apply hours to a group of days but not expenses. I spoke to my HR team about this and they have complained to you about it as well and said that you will not change it. If this is true, it’s utter nonsense. If you would just make that adjustment this would hands down be a 5 star pay app in my opinion. It shouldn’t take hours (the total time is the same wether it is lumped into one sitting or break it up daily) to input expenses. Thanks for reading hopefully some changes can be made. I do appreciate the other features in the app just not having to spend so much time needlessly when a solution would be extremely simple..FreddylugerVersion: 6.2.0

✓ Decent but could be more user friendlyComing from HotSchedules, this app lacks a lot basic features. First, there’s no way to sync schedule to google calendar. This is a basic feature that should’ve been implemented from the beginning. There’s nothing more frustrating than having to manually input the schedule every week. Also, if a shift changes, it would be nice I was informed of the exact change, rather than having to check my new schedule and compare it to the now outdated version. Also, you can’t simply log into a particular section instantly. The app should have a way to show my schedule instantly upon logging in. There’s little daily use for the other options. Another thing, when I do go into schedule, it should immediately start with the current day, not the beginning of the week. There’s a long list of improvements this app could make, but it seems they’re not interested in making it really functional..Craigw79Version: 4.3.6

✓ No user testing and it showsThe worst part of working for this consulting company is this application. I can’t believe how little thought the developers and product managers have put into it. Try entering your time in here for a pay period and see how many times you have to delete your entries to get it done correctly. I am going back to writing it all down on paper. For example I will the launch the app and want to quickly record my hours for the day. Instead of the app defaulting to the present day it defaults to the first day of the pay period, a week ago! Most times I do not notice and it messes up that record. There isn’t an undo function! So I have to delete the entire day which I don’t have a written record of and the entry I just put in messed it all up. So frustrating. I do not know how the other functions work but this is a joke. DO NOT MAKE YOUR STAFF GO THROUGH THIS..Reviewer2696Version: 5.3.2

✓ Wish I Could Give It Zero StarsWhen they told us there would be an hour meeting to learn the Paycom system and certain employees would be trained to help other employees.. I knew we were in trouble. Obviously, it’s not user friendly. If you are tired of calling your employees and fixing their missed punches.. it does make the employees a little more responsible. But fixing them is so complicated. If you run a restaurant or other business that expects your employees to cover their shifts.. forget it!! I can only see my schedule. If I get sick or something comes up, I have to ask my managers to help me find out who is not working. Also, the 7th day of the week.. on our schedule, it’s Sunday.. is in page 2.. it’s not very obvious. We’ve already had people “no call, no show” because they didn’t know they were scheduled on a Sunday. Asking for time off is also a pain. It won’t let you do it too far in advance because it thinks you don’t have any paid time off, even though you will have more by the time you take you vacation. I’m a planner and I’m used to putting time off requests in a year in advance. You can ask for days off in the “availability “ section. Then, you have to go back and ask for time off again when you have enough PTO. REALLY?? Why do I have to put it in twice? The only nice thing about the app is being able to see your paycheck before it gets posted..Laura42173Version: 6.1.8

✓ Set up was extremely faulty and why doesn’t it show how many hours per shift I workedIn truth, I was using ADP for over a year and I wish the company I work for would go back to that. I had huge problem during the set up of Paycom when they asked me for I9. I tried many times for over a week to upload my passport photo. I was hitting all the requirements Paycom asked for over and over again in variety of ways. Even took two days off from trying and tried again still didn’t work. It took my boss 3 days!!! To get it all sorted out after contacting support through Paycom. I never had to upload passport photo when I used ADP. Another major con for me is I’m not able to see how many hours I’ve worked in a single shift or in a single week. Maybe I need to be shown how but I looked all throughout the app and didn’t find it. Some other minor things I don’t like is cosmetics but that’s not really a bother. The green I’m not much of a fan of. I was so happy with ADP and the organization of the menu and general layout and setup was. I’ve got me. A pro that I do like about Paycom is the quick punch that’s nice. Overall Paycom does its job for me for being able to punch me in and out. I ask that Paycom foxes not being able to see how many hours worked. The whole bad experience with initial setup leaves a really bad impression for me, that’s why I give it two stars. This happened with other employees as well in the company o work for I’m not the only one..Amazon driver bay areaVersion: 5.4.24

✓ Crash, crash, click, crashThis app crashes every time I open it without fail. I’ve never had to close it because it just crashes before you have a chance to. If at first it doesn’t crash, wait about 5 minutes for the screen to unfreeze then it will crash and burn. After pushing through about a dozen restarts and crashes you can sometimes view the original information you were looking for. However about 1/4 of the time the information is completely incorrect or just blank. I’m going to try and deal with the horrible user interface on the website but chances are I’m gonna have to switch to paper checks and pray. There was a bunch of onboarding stuff that I was supposed to do at the start of my job and I ended up having to be exempt from most of it because it was completely inaccessible. Truly I think I could do my taxes for the year by hand faster than this app can tally my wages for a week. Somehow this app that was created for employer and employee convenience has made it about 10x more inconvenient to get paid and schedule. 0 stars for execution, -1 stars for effort..B1p2eeeeVersion: 6.2.18

✓ Uploading photos for expenses needs improvementThe app is convenient, however every time I use an existing photo of a receipt to complete expenses, the photo is zoomed in and I’m unable to zoom out to capture the entire receipt. The best way to capture expenses is to take a photo vs using an existing photo. Also, if you’re tracking miles and need to adjust your route (I made a non-business related stop), it will not capture your adjustments correctly because the “points” don’t adjust correctly. If you’re using the app for generic purposes (paycheck, end of year forms, PTO request then the app is fine)..Vunny PoohVersion: 6.0.68

✓ PayrollThe company I worked for switched to Paycom from ADP. Every Wednesday at, usually 4:00-5:00 in the early evening I knew what was pending in my accounts week in and week out without fail, and when I’d wake up on Thursday morning the money was there!! I never had to worry about it. Since we’ve switched to this payroll , I don’t know what time I’ll get my deposit on Thursdays , (pay day) when it literally should already be in when I check first thing in the morning, and it’s NEVER EVER pending so I don’t know what’s coming. Sometimes I wait till noon before I get it deposited. Ridiculous!! HR says nothing they can do about it. Convenience is a plus nowadays, and it’s definitely not with Paycom!!!.ChewynMeVersion: 6.2.2

✓ I HATE this stupid appEver since our company started using it getting paid has become 90 percent more complicated. I actually decided to write this review unprompted so that I could do my small stuff part in consigning this app to an early hell. I’m partly convinced that it’s actually meant to be a frustrating user experience because it’s such an awful interface that you had to be actually TRYING in order to make something this hard to use. Every single week, I get texts from the people doing payroll about miles that may have not been clocked properly. This week im certain I did all the steps properly and still they’re sending me texts. Why are there three separate g****** steps to clock miles for one trip? It’s only the first month and I want to strangle someone. But you know, I would definitely settle for streamlining these stupid useless steps. Please someone make it stop. Just make it stop..FungalhiveVersion: 5.4.6

✓ TrashMy company switched from another terrible app to this one. You have to basically reset password every 3 weeks. If you don’t?!?!? You will be locked out, and won’t be able to reset anything yourself… you will have to go to the person within your company who is in charge of the company account for the app. They will need to change it. I work at a metal shop and the 45 minutes it took me to fix this. Was not worth the cost I can guarantee lol..Snevets16Version: 6.4.2

✓ Security theater, 1995 thinkingSo a few days ago I went to log into Paycom and entered my PIN, login, my password and the last four of my SSN. Should that be enough to get in? Oh no, I was asked what my “unique PIN #4 and #5” were. Apparently I had to set those up in the past but only wrote down the other info. Every time I log in from a different device, even a device I’ve used before, it triggers these ridiculous protocols. The kicker here is that no one is going to come up with five unique pins plus a passcode to remember. They are going to use the same one every time. It is cyber security theater, not cyber security. I thought I’d leave some feedback about this, but guess what? They have no publicly available email address or feedback portal. They only have phone numbers. Welcome to 1995. Spare your employees this system..RevTravVersion: 4.5.6

✓ Search field and default settingsWhen you put a letter in the search field for district and school, The results start with the letter before The letter you typed in. It Should start with all the districts and Schools that start with the letter you typed in. should be a way to set up default settings to be the district and the school that you work every day. Maybe a prompt asking if you want to use your default settings. That’s only if default settings were creating problems. Takes too long to search for your district, school, sign in for the day and sign out. Also buggy with new users. Had intermittent quirky issues my 1st week..HowcanwehelpVersion: 6.0.56

✓ “User interface enhancements”I love when lazy developers refuse to support their customers’ love of technology by sticking their head in the sand. Some of your customers actually update their devices. Time to keep an eye on the future and begin to be proactive. Until then, react faster and support the iPhone X! UPDATE: Your failure to address my actual concerns are laughable. Yes Face ID is supported; Apple made it backwards compatible with Touch ID. Perhaps you should actually use your application on an iPhone X and see the pitiful black bars at the top and bottom. It is sad that you’d try to shift your message and act like your customer doesn’t know what he’s talking about. Your newest version does NOT fully support the iPhone X. Everything is NOT fine with your application!.MatthewMGRVersion: 2.2.3

✓ No starsI get it is hard to change. But this app does not “save” your location when you have to transfer or go on a break. Like seriously? I am going to lunch and I have to add the location and position every single time. You might not think it is a big deal but that is a minimum of 4 times a day. It doesn’t even save my location for when I clock out with no break. I work in a fast paced location and the time I need to transfer between positions adds up. Plus we can’t even see who we are working with. And OMG if we forget to transfer and try to add it isn’t even worth the hassle. The only good thing is the calendar syncs with my phone calendar..AlaskanBluEyesVersion: 6.2.16

✓ Customer service is horribleMy wife works for a larger company and they also use paycom which is how I came to hear about them for my business. My wife bragged about how they were top notch, detailed, and had great customer service. When I was first signing on with paycom, that is exactly what I experienced. Their customer service, onboarding methods, and just being there to help in the beginning was top notch. They explained everything to me, walked me through it, and were there every time I needed them or if I had a question. After the on boarding process was done and I started running payrolls on my own; that all went totally downhill. I’ve been with paycom for about 5 months now and when I have a question now; my designated customer service rep is nowhere to be found. I’ll send an email with a question and I may not hear back for a week, and sometimes; no answer at all. I’ve had to reach out multiple times before to get an answer. The only person that can get things done and handled for me was the person that onboarded us in the initial setup. Customer service definitely needs help after the onboarding process. I was so pumped at first to find such a great company in the beginning but that is not the reality of how they run their business after onboarding. My wife’s company is also always frustrated with them and are thinking about switching. If it were not such a hassle to switch payroll companies, I would’ve already switched. But I’ll switch if nothing changes..JsgtbsoVersion: 6.0.24

✓ Worse than adp except one thingThe good thing. Being able to schedule time off through the app anytime. The bads. The tablet used for us to punch in/out has a huge screen but the buttons are smaller than your fingertips. Too easy to fat finger punches and other people to mistype their number and mess up your punches. Works horribly for 2nd and 3rd shift people. If a out punch get missed or messed up you can’t fix it without having a higher up use your phone to go in and switch everything around. If you try to fix it your out punch will get moved to the next day (example. Punch in 4pm Wednesday and work until 2am Thursday morning. That out punch get missed. You try to fix it but it moves that out punch for the out punch at the end of thursdays shift. Then you can’t even punch in for work Thursday because it has a punch out for Thursday and the next punch in would be Friday but it isn’t Friday yet) and until it’s fixed you can’t punch in for the next shift. Which then messes up all your punches from that missed punch. Other than some other minor issues which adp has as well the punches and design on the tablets make it worse imo..BigRed717Version: 6.0.54

✓ VERY BUGGY APP!!Hopefully the developers will read this review for some constructive criticism. I’ve switched to using an iPad only for a computer, which has been largely successful; except that the success depends greatly on the competency of the apps I use. This app has a rotation problem. I’m using a 12.9” iPad, so it’s very often in landscape orientation. But this app seems to presume I want to look at everything in portrait orientation. It starts in portrait and I have to rotate the iPad to portrait and then back to landscape to get it to rotate. Then, if I open a pdf, it will switch back to portrait and stay that way while viewing the pdf, incapable of rotating to landscape while it’s open. When it’s closed, I have to rub blue with rotating again until I get it back into landscape. It’s almost unusable on my iPad. Furthermore, in typing this review, I’ve also discovered that it doesn’t work with my apple Bluetooth keyboard. At all! The keyboard works absolutely everywhere else on my iPad, but not at all inside this app. Why bother having this app on the iPad at all if it’s going to be unusable? Best switch it to an iPhone only app. Or, preferably, make it more usable on an iPad..TossyourwordsVersion: 3.3.2

✓ UnreliableThis app is garbage! How many weeks in a row does an employee have to get 1/8 of their pay check before you figure out how to fix it? I know it isn’t 3 because that’s how many pay periods in a row it’s happened!.DaisyysjVersion: 6.0.28

✓ Nostalgia - Now in an App!This app fills the user with nostalgia as it is easily the slowest app I’ve ever installed on my phone. It takes me back to the days of yore - waiting for my aunt to get off the phone so I could use our 56k dial-up internet connection. Opening this app, one may expect to hear the buzzing and whirring, the bleeping and blooping of that old modem. Just like those good ol’ days, once the app finally loads, you’re blissfully disappointed by a buggy and often unresponsive interface that leaves so much to be desired. I suppose at the end of the day; just as the old dial-up connection would get the job done - so too shall this app. Just don’t expect the job to be done quickly..Its_aaronruthVersion: 6.0.36

✓ FRUSTRATEDIt’s frustrating you can not delete your employer and add a new one. Even if i leave my old employer it’s not allowing me to add a new one. It shouldn’t be this difficult to add your employer. Definitely shouldn’t have to use a different email for each one either. All in all I say this app is not very user friendly and searching for help online is nearly useless as I ask how to add a new employer and I get the same information about toggling between two employers. Toggling is pretty obvious but to be continually told your information isn’t correct and not being allowed to add the new employer is annoying but a major must to be able to use this app is to be able to add employers without so many issues!! Fix this please otherwise I can’t do what my employer is asking of me..Dee052175Version: 6.2.16

Paycom works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Paycom.