TGI Fridays US Negative Reviews

TGI Fridays US App Complaints & User Negative Comments 2024

TGI Fridays US app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using TGI Fridays US? Can you share your negative thoughts about tgi fridays us?

TGI Fridays US for Negative User Reviews

✓ Store visitIt was evident today that this location was extremely understaffed. It took approximately 15 minutes to be seated even though the restaurant was about 15% occupied and an additional 10+ minutes for our waitress to come to our table. This happened only after asked who our waitress was. The hostess who seated us informed us that she was supposed to be off but remained due to the short staff issue. Once our waitress came over and picked up our table, service was great. Emily was very attentive even though it was obvious she was running between multiple tables. Our food came out in a reasonable time and was great!.RayR419Version: 7.5

✓ Mediocre appI have had issues logging into the app before. I have been also been able to log in without any issues. I have always thought my issues were my fault. I recently tried to log in when I was told I needed to change my password. I thought my issues were over. I changed my password twice, still cannot log in. I will wait a couple days and try again. Ok, I waited 3 or 4 days, tried to log in. No good. I changed my password again (probably the 6th time since the recent update) still not able to log in. I’m getting frustrated..Big BruceterVersion: 6.0.19

✓ Great update but where are my current pointsI can not log in. I logged in via Apple and it when o try to create my account again, it states it already exists. Not happy. I have spent a lot of money in this restaurant. If I could give it a zero, I would. As of today June 4, I was told to try downloading the app again. It still does not give the option to login using your Apple ID. I have spent a lot of money in the restaurant doing caterings and my points that I earned are lost. I support a IT department and I do not get this update or why important questions were not asked or answered before this was release. This app continues to tell me I already have an account but will not allow me to click “forgot password”. Such a disappointment. Another 0(zero) for the app and the generic response from their support staff..OppsidifitVersion: 7.12

✓ Lacking some minimal featuresThe app is very user friendly. It is lacking a feature I believe should be present in all mobile ordering food apps. If I accidentally order at the wrong store I should be able to cancel before food is prepared without having to makes calls. After food is being prepared then yes I should have to make a call. I’m on hold right now because I realized as I was using my fingerprint to pay that I ordered from the wrong store. Fix that problem and it’ll be a 5 star app..TheRealKendraVersion: 6.0.18

✓ Rewards and new policiesI have been a long time customer. I had many rewards points maybe more than 400 last I checked. I often took parties of 8 or 9. NOW THEY ARE ALL GONE! Not at all happy about that! Also have alway had a hard time connecting to use rewards at the Dickson PA location. As a Result mostly just kept adding instead of using point. It was explained to me today at Dickson Pa that I will have to plan to eat at that location before I leave home to use my point. This location is 50 miles from my home so I seldom make a plan. Well, where are many other restaurants in that area to choose from..RealJWRVersion: 7.0

✓ App BugsI have been an existing TGIF rewards member for many years, so I had a lot of points in my account when Friday’s changed their Member Interface which required me to ‘transfer’ my old account to their new system/app. I successfully did the transfer because I get notification emails about new offers and notices of my points Balance. The problem is, if I try to log in using the app, it treats me like a new member asking me to fill in my name, password, birthday, etc. when I do this, it gives me an error window stating my email is already in the system! The app won’t let me log in as an existing member. I’ve tried deleting the app and reloading it. Only way I can get to my account is through the internet. Please fix the app!!!.LisaSingsBassVersion: 7.0

✓ Stopped working since the latest updateSince the latest update, I’m no longer able to access or use my rewards in the app. When I click on “Rewards” a loading icon comes up, the pages loads about halfway, crashes, and then the loading icon comes back up, and the process repeats over and over. It never fully loads without crashing. I tried uninstalling the app and reinstalling it, but the same thing happens. I turned off my phone and turned it back on, but rewards still won’t load. I changed my password but the rewards page still glitches. I’ve never had this problem until the latest update..Ericasomething224Version: 7.10

✓ Now UnusableIt was never great - glitchy, extremely pushy, and only actually good for keeping track of my stripes/points. But now it won’t even do that much. It’s rejecting my password, only offering a reset by email, then not actually sending that email. It said “a few minutes”, it’s been hours. No, it’s not in my spam folder. I’ve been refreshing that as well as my inbox. I had the email (re)sent almost two hours ago and it’s still not here. I’m waiting to find out that this is just a cover because my points are mysteriously gone..Lyn1022Version: 7.2

✓ It’s broken.Since March 22, 2019, when I downloaded this app, it’s been useless. Every time I try to add anything to my order it says, “Please select 99 options for Toppings”.. It is now March 25th. Granted, it’s only been a few days, but you’d think it’d be fixed, at the latest, in 24 hours. I began ordering from Friday’s website through my phone, but this weekend it was messed up so that nothing could be added to the order but still said 5 things were added before I had even chosen anything. After calling the Mentor, OH restaurant 4 times & no one answered, we decided to try the app. The app was no better; you can’t add/ask for extra or less anything, there aren’t even any fields to enter special requests. That is a huge deal to me. Even with a character limit, let me say I’d like extra onions, sauce on the side, or whatever..Pash4hashVersion: 6.0.15

✓ TGIFridays needs an overhaulCustomers are not coming here, I remember the days of waiting in line. Food and service were always good. Menu has gone downhill for years. There’s nothing good on the menu. Go back to what made you good or you’ll be closing your doors. Today there was no help. Manager finally took our order. Manager came back 1/2 hr and said overcooked one meal. It was being remade. Order arrived finally and my appetizer was overcooked and horrible. You charge too much for bad food, limited options, and bad service..Green OhioVersion: 7.2

✓ Hot Mess - Can’t login or reset passwordAttempting to use app after not using it for a while. So my login is not working. I’m assuming because I need to transfer to the new rewards program. After multiple requests to reset passwords, finally received one email response. Reset password successfully and the login still doesn’t work. I even attempted to create a new account but no it says my phone number is already linked to an account. Just an awful mess no matter if I use this app or the website. I gave up and went to Chili’s for dinner..CharminsaysVersion: 7.3

✓ Not the sameFridays is not the same. The food has gone down hill and customer service too. Raquel at store 1217 was not very nice. My daughter who is 21 ordered a drink…Raquel looked at the ID for a long time then said I will let you slide??? Let her slide…she’s 21. She needs Alcohol Awareness training. Don’t insult my child or myself. She then came back with our drinks and was saying something under her breath and I looked at her crazy then said never mind. My water had little white things floating in it. Our food came, the loaded mash potatoes were watery. Exchanged them for Mac n cheese, that was watery. The chicken was gummy. It’s just not the same food consistency. We used to love the food here..PixpurfectVersion: 7.4

✓ New version much worse than previousDon’t know what Friday’s did with their app but the new version is a significant downgrade vs their previous version. The new revision is noticeably slower and less responsive. Even after downloading a newer update with “bug fixes” the promotions screen is still not accessible. Selecting the promotions screen makes the items appear briefly before the app shifts the view to the rewards screen. Is Friday’s trying to discourage using the membership promotions with this change?.SonOfRicerXVersion: 7.8

✓ Don’t waste your timeThis app is useless. It allows you to enter all of your information but when you log in to get your “rewards” it states that something is wrong on their end and to try again later. When reaching out to their “customer service” they tell you to delete the app, reinstall, and request a new password. did this 2x with the same results. Finally someone requested the error message and the replayed back with their standard email: delete the app, reinstall, and request a new password. Forget the app and wait for coupon in the mail..GreeneyedauditorVersion: 6.0.19

✓ What did you do to the app???!!!!I just had to update the app to the newest version and now I can only actually get logged in about 10% of the time. When I do get logged in and go to the rewards page it just keeps flashing and doesn’t do anything. I have 111 rewards points and can’t even use them. Absolutely ridiculous. Stop trying to fix something that wasn’t broken to begin with! My app was working fine just a few weeks ago and now I can’t access anything. Definitely won’t be going to Friday’s until this is resolved and I can use my points and know for a fact I’ll even be able to redeem points. This is definitely a good way to lose loyal customers..TAK 7901Version: 7.11

✓ Still needs workLove to pick up food from here but I’m still surprised that some simple features are not included such as being able to use my reward points during a mobile order. Track order status. App screen doesn’t fit my phone screen (iPhone XS). Ability to request extra sauce. Give reviews about my order when it’s not ready on time or incorrect. Other apps have it, seems standard nowadays..DominicanNinja90Version: 6.0.15

✓ Needs UpdatingOverall the TGI Fridays app is ok. You can place mobile orders and receive rewards, however you CANNOT customize parts of your order. You also cannot add notes/instructions for your order. This is an inconvenience because I like my food in a specific way. Ordering through the app should be similar to ordering in person. You can only add 1 extra sauce in the app as well. I should be able to add as many sauces as I would like, and should be able to customize any part of the meal..RasheababezVersion: 6.0.19

✓ App Update Is Terrible!!!The new update is awful! Point structure for rewards changed so now the points don’t go as far…that’s if you’re able to actually load that section of the app. The past couple of times I have tried to load that section I get an error. I was someone who used to enjoy going to Fridays at the end of the work week at least 3x a month, so much I reached VIP status. Between the terrible updates to the app, the terrible service I have been receiving in-store, and the quality of the food deteriorating I’m honestly just waiting until I can redeem whatever points I have left & I’ll find somewhere else to wind down my work week..TyyygvbVersion: 7.13

✓ Login Doesn’t WorkI’ve never had any problems with the app before the update. The last about 6 times I’ve tried to log in to see what rewards I have available or even to scan my receipt to get more points, it won’t let me. It keeps telling me the email and password doesn’t match. Yet I can go online and log in just fine using the exact same information! Extremely inconvenient! What’s the point of the app if you can’t log into it to use it? Please fix it. Trying to keep from deleting it but looks like I may have to after all..Taminator79Version: 6.0.18

✓ False AdvertisementDon’t bother. This app does not give you rewards credit for your purchases, nor do you get a free appetizer for signing up. The full site, mobile site, and the app does not work when it comes to more then half of its features or services. You also can’t get a response through they’re customer service number, nor the inquiry sheet they make you fill out when there’s a problem. It actually doesn’t go thru at all. All I’ve gotten through numerous attempts for weeks to get my balance corrected was technical difficulties. I’m filing a formal complaint against Friday’s with the FTC, and any other agency that protects consumers against fraud and false advertisements..L.W.PhillyVersion: 6.0.18

✓ Annoying BugOverall I like the app, BUT the last 2 updates have failed to fix the annoying, ever-present “message badge” LONG after the message had been reviewed AND deleted. The only time it “changes” is when Friday’s sends a new message notification; then the annoying badge gets “changed” to reflect 1 new notification. Go in & read message, delete & the badge continues to appear (like it was never read). I’m to the point I simply ignore the notifications now, which from a marketing perspective isn’t what you want a customer to do. If Friday’s ever fixes this bug (which wasn’t there initially for the longest time), then I’ll start reading their motivation messages again. In addition, I just “updated” the app, which required a password reset. Thanks to the “stellar technical guru” who designed that change, I can NO LONGER login to my account at all! Simply fantastic; now I can no longer access my rewards to redeem for free food! “Thanks,” Friday’s for that brainstorm. Now the app is COMPLETELY useless.... 🤬.25992Version: 6.0.19

✓ Lost Out on 4 STARS🤷🏾‍♀️Couple months back, my best friend & I went out a FRIDAY’s franchise. As the waiter completed our orders, he asked “if we had the app?” He told us how you can get rewards and get free appetizers, etc. On our first lunch date, everything was good! We received our receipt and took a photo of the receipt. Okay, great... rewards! Following up with another lunch date, meals was good and collected the receipt. As I tried to take a picture, nothing happen! Ok, type in the points.. completed.. but as days went by and went to another lunch date, no rewards!???!.Hawthrone25Version: 6.0.12

✓ BadThis app looks ice but it looks like it is just a wrapper for the website. There are annoying problems: 1. Seems like every time I open this it asks me to log in again. So it's constantly logging me out. 2. The login page is set up in a way that breaks password auto fill. This makes the logging out thing that much more annoying. So every time I have to log in, I am forced to type out my email address every time. Is something you want to do?.MikuValorVersion: 7.13

✓ Upset CustomerI am very upset! I have been trying to log into my account for the past week. Myself and my entire team at work eat here almost daily spending thousands of dollars here and now all the points we have accumulated are unavailable this is unacceptable! I am unable to log in it keeps displaying wrong password so I reset my password knowing for a fact my password I enter in is not wrong. I have now changed my password for the 3rd time this week and I keep receiving an error of oops it’s probably us not you. What is going on? I have well over 500points available that I am unable to use. We need answers!.I need help with this appVersion: 6.0.19

✓ Buggy. No pickup time specifier?!I don’t understand why pickup food apps exist that don’t permit you to specify a pickup time. Half of the point of ordering pickup is that I want food LATER. So you decide my pickup time for me... but the app says 9:47PM and the email sent simultaneously says 9:57PM. That and other bugs, including the submit payment button not working, and one time the fields for credit card info not even showing up, and you get a pretty half-assed app in terms of coding and QA. It would also help to get to see a summary page before you give a final submit. I had to cancel an order after realizing I’d picked the wrong restaurant, since the summary doesn’t pop up until AFTER you pay. Feature request after fixing the absolute basics: updated calorie counts based on which ingredients you remove. I hold so much appreciation for apps that do this, as a calorie counter..Supersonic323Version: 6.0.19

✓ After updating app and transferring account big issuesAfter updating app and transferring account it keeps asking to transfer account information and create a password etc. I already did it a few days ago and now it keeps saying account already exists. So then let me login!! It won’t give that option. I have tried everything including reinstalling redoing everything. All my points I can’t access. Only can create yet a new account again or guest. Every time you click existing you get the same run around. Please fix this issue..SpEcTrAbLuEVersion: 7.0

✓ FIX THIS!I absolutely love Friday’s and I go there literally once a week or order food from there once a week but this app is broken. I use it in WIFI and it works perfectly fine, I USE IT IN PERFECT CELLULAR DATA CONNECTION AND IT SAYS THERE IS AN ERROR WITH PAYMENT! I TRIED FOUR TIMES IN TOTAL TO NO AVAIL! I called my local Friday’s to order instead, and told them of the little mishap and they said my order DID go through FOUR TIMES. As I am writing this I currently have three of the orders pending on my account because my local Friday’s told me they’d fill one of the orders because it’s the same order I called in. Now I’m currently waiting for a little over $70 to stop pending from my account because the app IS BROKEN..StephThisVersion: 6.0.15

✓ Poor service & incorrect orderGot a server in training and short of staff. Ordered chips and salsa as I am a rewards member. Server in training came by to get our drink order - which we had already placed. She left candy back 8-10 minutes later to get food order. Asked if the chips and salsa order had been placed. She assured us it had. While waiting on our food she delivered chips and salsa to two other tables who had come in after us. Got our food. Still no chips and salsa. Have been here almost an hour and a half to get Cobb salad and drinks. Trying to pay check and leave. Still no chips and salsa. No mention of it by “server in training”. Never saw the trainer. Every time the trainer came by her comments had something to do with “I am one person trying to do it all by myself.” This is why a group of 8-10 who used to come on Tuesday nights has stopped coming here. Poor service, orders not correct, harried wait staff who were constantly and consistently composing about the shortage of staff. No customer comes in to hear that. They will simply stay away. I had hoped things had changed and I could possibly get the group to give this location another chance. That is not going to happen at this point..MajorDKingVersion: 7.6

TGI Fridays US works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TGI Fridays US.