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Trulia Rentals App Complaints & User Negative Comments 2024
Trulia Rentals app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Trulia Rentals? Can you share your negative thoughts about trulia rentals?
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Trulia Rentals for Negative User Reviews
✓ Improvements and current versionI’d like to see an option to no longer view a property I’ve already viewed and have no intention of renting because of what it lacks. Also not a fan of the removal of the crime tab and instead have a new demographics tab. honestly, i could care less about the demographics of the neighborhood— married, single, age etc. I mean i know the areas I can’t afford are occupied by people who have been leaving there since the beginning of time..Version: 8.17
✓ AppIf its not available for Canadian don't put it in the Canadian app store!.Version: 1.0
✓ No Canadian listingsDoesn't work in Canada.Version: 1.0
✓ Crime Heat Map Gone?!?!The crime heat map was probably my favorite feature of the app. Is it gone temporarily? It really is a helpful tool to see that info especially if you have never been to the area prior. I would even use it for traveling to places I’ve never been to. It doesn’t make or break a decision but just a good tool to know your surroundings. It also does help tell you how quiet an area is too really. Less sirens, people lurking around, noice disturbances, etc. hope you bing it back..Version: 8.17
✓ Missing the “hide” featureDecent app when it works. Does freeze often. No hide feature for the listings you don’t like. Even when you report a listing, it still shows up in your searches. The app also keeps recommending places that do not match my current searches. If there was a hide feature or a dislike feature, this would not be as prevalent an issue. Speaking of which - why no review feature for apartments, realtors or managers? All in all, the app needs improvement to protect renters’ rights..Version: 8.9
✓ Floor Plan BugI like this app a lot, but since the latest update, I haven’t been able to view floor plans. If I’m viewing an apartment complex and I see that they have a thumbnail for their floor plan and I click on it, it brings me to where to image would be but the screen is just black. I can see the smaller version of the image when I look in the list of available units, but I can’t see anything when I try to expand it. This means I need to google each apartment complex I find in the app, and then look for their floor plans on the website for that apartment complex. Sometimes they don’t even have as many floor plans available to view on their website as their listing does on the app, making it impossible to view them at all. Please fix this. Thanks! :).Version: 8.3
✓ Great BUTEasy to use, excellent layout. All you need really. Since the update, bloody keeps closing on me..Version: 1.2
✓ AwfulThis awful app couldn't even find my location, it kept giving me places in California when I live in calgary, it didn't show ANYTHING in calgary. Just ridiculous and waste of time.Version: 3.2
✓ Crashes frequentlyI tried the app and then reverted to the website (which I find problematic on map views) as it crashes every time I try to view details of individual properties..Version: 2.2.1
✓ Update hangs — permanentlyI’ve had Trulia Rentals for years and liked it very much — UNTIL TODAY. When I tried to download the update, it simply hung. It wouldn’t finish updating; it wouldn’t load; it was permanently in limbo. I tried deleting the app, then going back into the App store, only to find that the icon that would normally indicate download status was STILL in a “pending” state. (Yep, even though I’d deleted the app.) Tried turning my iPad off completely and waiting a while, but when I turned it back on, the situation persisted. So I can no longer download the app. DEAR TRULIA FOLKS, PLEASE FIX THIS!.Version: 8.11
✓ Redownloaded and rememberedI redownloaded this thinking I could get a better perspective on things, only to remember you can’t look for a specific number of bedrooms. It’s Studio+ or 1+ or 2+ or 3+ or 4+ or 5+, I’m sorry, who is looking for 1+ bedrooms? Im looking for 1 bedroom apartments, this is honestly so mind boggling stupid, I can’t wrap my head around why it’s simply not an option to look specifically for the number of bedrooms I actually need. Provide the ability to choose 1 bedroom apartment, or 1–3 bedrooms, or Stuido-1 bedroom, etc. The fact you’re probably making money on such a pathetically thought out app, and hardly maintained, is honestly ridiculous..Version: 9.1
✓ WaterfordThere are very few apartments and very small descriptions. I need a variety all of these are count houses or houses just cut in half I’m going there for disability and every darn place is the same bedrooms and bathroom upstairs living quarters downstairs the walking is terrible because of section 8 it’s my only choice. Plus too many landlords are completely ignorant as to the rules and the laws for the American disabilities act regarding therapy pets not service pets they are different. I’m having a lawyer call everybody to explain it to them because they’re too slow to look it up themselves. I think Trulia need to have some sort of training for landlords before they can post. I mean what the heck there’s only like four listings. And they’re on there a very long time..Version: 5.14.1
✓ Annoying emails!!!!When I first came across this app I was very impressed by the layout and functionality. Then the emails started! Yes, I know I can turn the email notification function off, but it’s the fact they don’t send thing that match. Every hour I get sent emails that say they match my saved search, and they don’t! I have a small dog and that is a big deal when looking for rental property. We all know speed matters when trying to get your next apartment or house, so I wanna know when the next one is available. 8 out of 10 emails sent show me places that I can’t rent because of my dog. It’s infuriating to see something that looks great only to scroll and see “no pets”. That’s gave this app two stars. Searching works great, but I have a job and can’t check the site every hour for new postings. That’s why I turned on the email notification.Version: 7.16
✓ Nice app except...I love the ability to highlight “love” the houses you’re interested in. I’ve noticed that when I “love” a house that shows up in my search the same house isn’t highlighted in the feed. Once I click on the house it shows that I’ve previously liked it already. I also think the crime statistics isn’t accurate. You can check the crime rate in good neighborhoods vs bad neighborhoods and get basically the same exact statistics. Other than those things this is a great app..Version: 6.3
✓ Crime map removedThis was the app I used when I moved out of state and knew nothing about the area I was moving to and relied heavily on the crime reports maps (as a single woman moving by herself, this was highly needed and appreciated!) and managed to get a place in a great neighborhood. Less than a year later, I’m trying to give recommendations to a friend who’s Also moving by herself and noticed the crime maps are gone! What gives? Also, I can’t even view pictures on listings. When you click, nothing happens. You can only scroll thru pictures on suggested listings that appear at the bottom of a Different listing you’re looking at. Another thing, all my past saved homes/searches are gone..Version: 9.3
✓ Maybe make it more user friendly !!I want to love this app, I really do but it’s annoying. When I want to see only homes in a specific school zone, it wont show it to me as a list that I can scroll up & down on. Instead, I can only look when its showing the map, but when you zoom into the map outline, the school zone disappears and I have to re-search all over again. On top of that, there’s no way (unless I haven’t figured it out yet lol) to move the list (that weirdly doesn’t match the houses I tap, which is pointless) that’s on the right to make the map bigger. I just want a more user-friendly app. It starts to frustrate me and then I just go to Zillow 🤷🏽♀️.Version: 5.20
✓ App does not workDoes not work. Doesn’t show any listing.Version: 5.23
✓ App has been broken for weeksThere were things that have always been wrong with the app. Commute works one day then won’t another, stats on the area can be sporadic, things that can be overlooked. But recently, the app has stopped recognizing not only the links in email alerts, but is unable to populate the results of push notifications it generates-AND can not validate signing in. It is so unusable I downloaded the regular trulia app and just filter out properties for sale a few weeks ago. As it is still not working after the last update I’m done with it. Stick to searching online or using the main app because rentals is broken..Version: 7.13
✓ Too many reused picturesThis almost becomes useless once u realize they r just recycling pictures on many different listings. How do u trust a listing with the same picture as 5 other listings?? Terrible!!!.Version: 3.2
✓ Doesn't workIn Toronto it finds nothing..Version: 1.0
✓ More optionsIt would be nice if the property managers were made to be consistent with the contact information!!! Some listings show contact information and others don’t some you can schedule viewing and some you can’t!! One person requested an application just to see a property suppose I don’t like it do I get my money back or am I paying for something I am NOT GETTING!!!!????? I am really in need of a place to live but there are so many inconsistency with the owners or listing agents you should definitely do better at setting rules for them!!!.Version: 10.6
✓ I can’t believe you removed crime rates!!!When moving to an unfamiliar area it was invaluable to see crime rates in different areas. My daughter went to grad school in Chicago, my son needed to find a place quickly in Dallas, my husband and I had two job moves to other cities. In each case, we had a few days to find housing in unfamiliar cities. It was extremely helpful and saved a TON of time when we could figure out where to focus our attention by seeing the crime mapping. I was never looking for a perfect neighborhood but needed to avoid really dangerous neighborhoods. Trulia WAS my go-to app because of this feature. It is a disservice to your users to remove this feature..Version: 9.4.1
✓ American onlyDon't bother. It's only useful for the country where gun-related murder is "everyones right".Version: 2.2.1
✓ No Canadian listingsNo Canadian listings :(.Version: 1.0
✓ STILL unable to delete AlertsI used this app for a while, but the most annoying issue (after a research) is that this same feature is still existing since 2008 - and yet every app for homes/rentals/etc knows that if a user selects a home that if a user has selected a property to “heart”, view, or receive an alert for - THERE SHOULD BE A “SWIPE LEFT > TO DELETE THE ALERT” especially since half the time the app creates the Alert for the user automatically - such a simple feature that is being used by every other company is a competitive nightmare within this app. There’s always room to upgrade BUT AT LEAST IT THE BASIC FUNCTIONALITIES LIKE THIS WORKING - FIRST!!!! Hint: to whoever you unfortunately hired to build this - IF you give the option to ADD/TURN ON > THERE MUST ALWAYS be an option to DELETE/TURN OFF!!!!!.Version: 5.19
✓ Lacks Basic Features and FunctionalityMy review follows three attempts to contact Trulia’s Customer Support regarding the fluidity of the Trulia Rentals App (to which there was no follow-up from Trulia). Despite running the latest iOS Version, I have experienced numerous issues with my usage of the app. The biggest bug that is quite frustrating involves viewed rentals not indicating that the user has looked at the property by “greying out” the item. As soon as the app is closed out, the user has no indication of what has been seen versus what has not...because all properties reset to green. Which leads to the user spending more time reviewing items that they have previously considered during their last session. Additionally, the “NEW” tag is marked on properties that have been posted for weeks or even months. Even when this is “reported”, they remain within the system. Lately, even rentals that are no longer available are still labeled as “NEW” or “Available”. The app also doesn’t create a user experience based on the parameters and filters set by the users. The “Feed” portion is not properly customized based on user algorithms to show rental content that would interest the users based on their provided information. It is overloaded with rentals that do not match queries..Version: 5.23
✓ No replyApp very good at finding property's but as a uk resident wanting to rent in the states I am yet to receive a response from anyone I have e mailed..Version: 1.1
✓ No rentals found?...in all of Vancouver..Version: 2.2.1
✓ The emails & the app don’t work linkedIf you have the Trulia app and you have activated the emails notifications, doesn’t work together. Explaining: If you have an home or apartment for rent notification by email and if you are interested in see more info and tab the web bottom on the email, will be redirected to the app BUT! you will never see the property that was in the email. Even if you try to reclick the tab back in the email, will be the same results … You will have only 2 options: 1️⃣ Use Trulia app WITHOUT activating the emails notifications. 2️⃣ Use Trulia online always with all notifications activated. I just opt out to use the app and stay with the just email and see it online. This situation has been the same by more than 10 months by now… So, hard work to do, Trulia 🙄.Version: 10.2
✓ Crash heavyThe app is alright. I would just love a way to weed out or flag renters that showcase a home for individual rooms to college students. This often isn’t labeled under sublet or rooms for rent. And this adds to a ton of wasted time sifting through people only interested in cashing in on college housing. Also another issue is how often the website and app crash. When using the map or simply flicking down the listings trying to find that renter not wasting my time mislabeling their posts for college students I often have the app freeze, become non responsive and close making me lose my place and thus making Zillow a far less frustrating option to use just. They still have the lack of students housing exclusion options but at least its never crashed and forgotten the ads I’ve already seen..Version: 5.20
✓ Don’t waste people’s timeYou have to labeled this app is just for USA not anywhere else And not wasting the people time.Version: 5.18
✓ Why is this on the Canadian app store?No Canadian listings. Would be okay if you were looking for rentals across the border..Version: 1.0
✓ Crime section & loginThe only reason I used Trulia over other apps (Zillow, Realtor, Redfin etc) was because it shows the crime reports for a given area (the listings seem more outdated in comparison to the other apps, the crime section made it worthwhile). But since they recently changed that section to diff colors, it makes it really difficult to see it accurately. It’s not clear if the lighter/darker green is from landscape/trees or if it’s due to crime. Please change the diff colors back to just one shade and just darken the shade as the crime goes higher. Also, the login is more difficult than other apps (seems to try and insist you login using google) and it keeps logging you off..Version: 7.14.1
🙂 Trulia Rentals Positive Reviews
Trulia Rentals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Trulia Rentals.
⛔ Trulia Rentals Problems
