1-800 Contacts Negative Reviews

1-800 Contacts App Complaints & User Negative Comments 2024

1-800 Contacts app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using 1-800 Contacts? Can you share your negative thoughts about 1-800 contacts?

1-800 Contacts for Negative User Reviews

✓ Geographically ChallengedFor some reason it doesn't accept Ontario as a place outside of the United States. There's no option for Canada or any other areas that aren't in America which is absolutely annoying and inconvenient. But if you do live in the US they have a good selection that's not obtainable for non Americans. Three thumbs down for this app. 👎🏼👎🏼👎🏼.Inconvenient.Version: 6.7.1

✓ Not for us Canadians ehNeeds to add Canadian mailing address..DutiefreeVersion: 1.1.0

✓ Do yourself a favor and avoid thisI figured I’d try this app out to expedite getting contacts— I couldn’t express my regret in that choice more. I entered the prescription, paid for it, then they could verify my prescription since they had the wrong location on file. I decided to cancel the order, then two days later they debited my account anyway and are telling me there is a 30 day hold on the funds. What’s the point of having my enter my prescription when they couldn’t verify it properly to send me contacts in the first place? It’s been about a week and a half now and all I’m left with is a 30 day hold on my bank account. I wasn’t using insurance either, so I paid out of pocket. I will NEVER recommend this company nor use their services again. All it did was cause me more problems than I started with. My suggestion is to just use your doctor and not this ridiculous company..Will Smith 78Version: 7.6.2

✓ So many glitchesThere have been times I’ve waited to order contacts because the app is messing up. Today I placed an order and it kept changing my shipping address so I updated it three times to make sure it was right. It still placed under the wrong address so I had to call to get it fixed. Then I got the shipping notification and it apparently also changed the speed I selected so instead of getting the contacts in one day like I needed, now I have to wait for the slowest option and hope they’re here before I run out. This app makes ordering contacts a nightmare 8/10 times I order. We love the customer service with this company because they really are amazing but we’re so tired of having issues that make it where we have to call and deal with customer service in the first place..EmiP428Version: 9.8.4

✓ USA onlyCouldn't complete my order. Wouldn't let me input anything other than USA addresses. Thanks, from Canada..Cstirli22Version: 6.5.0

✓ Upgrades and loyalties?I've been a customer for over a decade, and can't help but wonder where are the new colors this year? I've always been excited to see the newest additions of awesome looking pigments, and possibly lower prices on older items? Besides that, I have lenses I paid very good money for, that are stacked up in a drawer because I can't wear them. Same brand, same power, but are so uncomfortable or blurry that I cannot use them. I'm ordering the same amount listed for a discount, but because I'm getting them only for one eye, I don't qualify for a discount. And why is it that the last order, the lenses for my left eye were unwearable, but the other eye was fine? Can I still send them back? Nothing wrong with my eyes, the lenses for my left eye were bad..LaughridgewendyVersion: 7.2.0

✓ Reminder that doesn't remind you!!I've used this app for some time now. I have found that on quite a few occasions it has just resets itself to 0 so I've no idea when i changed my contact lenses or more importantly how many days wear I have left. This can be damaging for eyes as you could unknowingly overwear. Don't bother with this app..Lazylocks01Version: 6.8.0

✓ Fails to show you the expiration date of your prescription!While they send you plenty of emails telling you that “your prescription is ending soon,” NOWHERE in the app can you find the ACTUAL expiration date of your prescription! So those unhelpful emails just look like spammy marketing emails. Wanted to order some new contacts soon but missed the deadline by A FEW DAYS because I was having surgery. Hey 1-800 Contacts: if you showed us the actual expiration date I could’ve ordered before having surgery. Now I have to wait until I can afford both the Dr visit and the contacts before buying new ones. My eyes will be killing me until then. Major failure on the part of the app creators. Otherwise I would’ve given 4 stars..HmstrH485Version: 7.4.0

✓ Great but not so great.I have used 1-800 contacts in the past and have never had an issue. I tried ordering contacts and for some reason when I did my first order it would not let me update my eye doctor. I called to handle it over the phone. We went through the entire process of having to reorder the contacts with the right doctor information which really wasn’t a big deal. The part that I have an issue with is that the contacts that the person helped me reorder were completely wrong and not what I had originally placed. So now for a third time I am having to place an order and wait for money to be returned into my account and so forth. I don’t understand how he got it wrong from the information he originally had. It’s just a huge hassle and wish I had done it myself. I just thought maybe it would be easier to call. I was wrong..CneeshamVersion: 7.0.0

✓ ContactsI have always been so happy with this company, however a few months ago I ordered my contacts - thought they were right and wore them for months. I kept throwing them away bcs I thought they were dirty or something was wrong. Went through most of my boxes then reordered. When the next boxes came I noticed the prescription was different from the one I had been wearing as it turns out I couldn’t see well bcs they had sent me an old prescription and it wasn’t enough power. Long story short my eyes have been bothering me since then. I just had to have my power increased bcs my eyes are now even worse than before.. I’m giving them one more chance bcs mistakes can happen but I will definitely pay more attention and check them before I wear them..Julie LovercheckVersion: 7.3.3

✓ What about Canada?Does not recognize Canadian doctors; cannot use without entering a doctor's info, so not useful to me..AliringbullVersion: 5.0.3

✓ Do not use if you’re from CanadaThese people are a disaster. They charge you in USD without telling you, then send you a return label that doesn’t work outside of the US (even though they say they know their labels don’t work outside of the US…… so why send it at all?), make you pay for return shipping on your own, then send you a cheque that’s impossible to cash outside of the US. There are tons of other sites you can buy contacts from that actually charge you reasonable prices and don’t make your life difficult. And why does this app want so much of your data?.Jessica9886836Version: 9.9.2

✓ App "SEEMED EASY" to use...So I uploaded my new prescription and simple "added" my previous order, of two different types of contacts- a set of clear and a set of colored, to my cart and went to pay for it. The app said I didn't select a color. So I clicked around to find a way to chose the same as last time. Thought maybe I'd missed a step, so closed out the order and started again. Went thru and looked for the brand and style... Still no way to pick a color. So again, added previous order to cart. And didn't get the color selection error when I paid. So I assumed they would send turquoise, like I ordered last time. Or reach out if there was a question. But no. I paid $99 for each box... But got amethyst... Not green. Purple. So while the app seemed easy and convenient, I later found they were highly over priced and not all that user friendly..CaptJlfGVersion: 8.8.4

✓ Downhill FastYears ago, when a lot of the positive reviews were written, they were great. I always had a high opinion of 1-800-contacts. Today that has all changed. I’m having the hardest time placing an order for contacts. Maybe it’s weird that I have two different prescriptions, one for extended wear clear contacts, and one for prescription colored contacts. They keep putting my order “on hold” and prompting me to take an express exam through then for $20. I don’t need it because my Rx was renewed last week. When I contacted them via text, they quickly assumed I was stupid and ordered the wrong contacts. I told them, no, that I actually had two prescriptions, then they said they had the paper but would verify no matter what ( ok, fine) but it was as if I was lying, even though I literally uploaded the thing three times. Very short w me and canceled the order per my request because I felt like they’d leave it languishing forever. My initial order worked just fine for whatever reason. I wonder if they think I’m lying since I was in a free trial with the colors when I ordered the extended wear. I don’t know. But they definitely treated me like they thought I was dumb..Shannon222Version: 9.7.0

✓ Charged me for nothingI haven’t been to an eye doctor in a couple of years, but my contact lens prescription hasn’t changed and I have no problems with my eyes. After skeptically reading all of the positive reviews on the 1-800 Contacts online eye exam, I thought I’d give it a shot. They asked me a few questions, including when I last went to an eye doctor. The exam was very quick and easy. I had no problem reading the letters from 10 feet away. To my shock, they emailed me two hours later saying I’m overdue for a comprehensive eye exam and wouldn’t confirm or update my prescription, which still works perfectly. The best part? They CHARGED ME full well knowing I didn’t have a recent eye exam. That’s exactly why I did their eye exam. It was one of the questions I answered. But I got charged for NOTHING. What a scam and waste of money. They charge you for an exam. Tell you that you failed the exam, without explanation, except that you’re overdue for a “comprehensive” eye exam, which they already knew BEFORE I started the exam. I am very unhappy and will never use this site, app or service again..Quincyq03Version: 9.9.5

✓ Use Warby ParkerI used 1-800 contacts for quite some time without issue, however when my prescription expired they made the process for getting a new one much more difficult than it needed to be. I submitted my new prescription and ordered my pair. After not receiving them a week later I checked only to see that my prescription wasn’t verified and they needed me to take an on app eye exam that I had to pay for, without receiving notice for this. There is no option to cancel order. There as been so much unnecessary nonsense that has happened because of this. However I have started using Warby Parker to order my contacts which I pay less for the same pair..GudGud_PostsVersion: 9.4.8

✓ No FeedbackDownloaded the app to try out their free promo for an eye exam. Had to upload my prescription 3 separate times for various steps (you really can’t reference the first upload and need it multiple times?) and the completed the exam … I think? It asked at the start if I was making an order or just taking the exam. I chose the latter … but then the exam just ended and I didn’t get any type of confirmation … no email, no status in the app, can’t find any info about the exam I just took. Despite saying exam only it immediately took me to an ordering page and added contacts to my cart. Dunno why they asked at the start of the exam if it doesn’t matter. Didn’t find this convenient at all and no idea if my exam is actually submitted and being reviewed. Rather just take the time to visit an actual doctor..IGotMooseVersion: 9.9.3

✓ Eye exam warningI do have a complaint about this app that I wish wasn’t there. Before letting you make a purchase for your contacts, I wish it would tell you you needed an exam first or maybe don’t let you buy the contacts at all until you re take your exam. I used the only money I had left and it totaled the amount for my contacts and after i purchased it i got notified I need to take the 20$ eye exam which I didn’t have money left for. I canceled it right away and still waiting for my money back but it would have been more convenient to know I had to re take the eye exam first, use my money on that, and then get my contacts because now I have to wait to take my exam. Don’t know if I can wait either, might go somewhere else in person because of this mismatch..YupyupyupyipVersion: 8.9.8

✓ I used to love thisI used to love this app & the convenience of having my contacts purchased & shipped with a touch of a button but last 4 orders the app stopped accepting the reorder button option or inputting a new prescription to complete the order. I’ve had to call to get my order in & every time I asked about the issues with the app they say they don’t know & everything looks fine from their end! It’s not convenient anymore so looking at other options..Lidia311275Version: 10.1.4

1-800 Contacts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact 1-800 Contacts.