- 92.6LEGITIMACY SCORE
- 95.1SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
1-800 Contacts App User Positive Comments 2024
1-800 Contacts app received 41 positive comments and reviews by users. Can you share your positive thoughts about 1-800 contacts?
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1-800 Contacts for Positive User Reviews
✓ Now Way! FREE Rx recert!?!!! AWESOMEMarch 2019 I got an eye exam I got pushed into an expensive daily set of contacts that didn’t re-focus when I blinked By August 2019 i’m ready to go back to the contacts I love and it’s only been five months since I paid $150 for an eye exam and contact prescription, but they wanna charge me the same amount all over just to change from brand A (“Dailies” by ???) to brand B (“Proclear 1” by CooperVision) that I’ve use with them for five years. Customersupport gets on text with me at one 800 contacts and let me know that I can use my old prescription from 2017 and use the app to hold out my phone test my eyes and then get my old prescription recertified for absolutely FREE! This got done within an hour, waited around for another 15/20 minutes and it was recertified in my order was on the way. More than happy and thanks for saving me $150!.Version: 8.3.0
✓ Works wellTook advantage of the 10% order but so glad I did. The app is easy to use and works just like the site!.Version: 5.0.3
✓ Adulting made easy.First time user — app was super easy! The best part was when I called in, got a representative right away (a REAL PERSON!!!) and she helped immensely. So happy I finally tried this app after always seeing the commercials. :) **edit; My first order came overnight shipping and everything was here timely, and packaged beautifully. No unnecessary air filled plastic space fillers either, which was another positive sign to me about this company :). A++, 5 stars, will use again and recommend!.Version: 9.1.6
✓ 1-800 Contacts ReviewPrior to finding 1-800-Contacts, I had been purchasing my contacts from Walmart for years. (I didn’t know of this website/app or of any websites/apps like this one.) When I stumbled across 1-800 Contacts for the first time a few years ago, I was really happy to have found a much more easy and convenient way of getting my contacts. I love that their app stores my prescriptions for both glasses and contacts, reminds me of when I need to renew my prescription(s), as well as letting me know when I’m running low on my supply of contacts. They also offer many different brands of contacts, as well as other contact related items. The few times I’ve needed to speak directly to someone from 1-800-Contacts, their customer service was really nice, helpful, and patient. Overall, I’ve found 1-800 Contacts to be the best, and most convenient way to purchase contacts, keep track of prescriptions, etc. I highly suggest you give them a try, you won’t regret it!.Version: 9.4.6
✓ Apple Watch support…?I have been using this app for years; ordering and also keeping track of when I need to change to a new pair of contacts! I LOVE that tracking feature! But what happened to the Apple Watch app? It is just gone and no where to be found. This might prove to be a deal breaker for me as it was my favorite feature to quickly check when I needed to change my contacts on my watch! Is it really gone or am I just missing it somewhere???.Version: 9.5.8
✓ Easy button!!!My script hasn’t changed in years! But my eye doctor insists on an annual check up. While that’s all fine, they refused to send me another pair of contacts just to get thru to an appointment that would fit my schedule (their next appointment was months away!!!) So I saw your commercial last night and figured I would try it. I would rather wait the 7 business days to get a pair of contacts than wait the months to pay for another unnecessary exam and then allowed contacts to see. A HUGE THANK YOU!!!.Version: 8.1.3
✓ Exceptional Customer Service.I NEVER write reviews but I just had to for this organization. I have been using them for over a decade and will never shop anywhere else. Even if they had higher prices I would still continue with 1800 contacts. I called last night at 10 PM because my contacts never arrived (Post Office’s fault not theirs). Not only did an agent pick up within 15 seconds but they shipped me a new box, made sure it went through UPS (tends to be more reliable) and didn’t charge me a dime. If you wear contacts this is a no brainer. I have never seen such a large organization with such impeccable customer service..Version: 9.1.5
✓ Faster than going to Walmart.I normally go to Walmart to get my glasses and contacts. I have since I was taken off my moms insurance at 18(12 years ago). I got my first box of contacts within 2 days. I uploaded my RX from the previous Walmart eye care center, that was given to me a year prior, and they confirmed the RX within 30 minutes of me uploading the photo. It says that with the free shipping it will take between 4-5 days or so, nope, within two days I received my contacts from UPS. I just placed an order for colored contacts, I’m hoping this one will be fine and be sent and confirmed just as fast. So far I am very pleased with my first time using 1-800-Contacts the website and the app..Version: 8.5.8
✓ Awesome ordering from 1800-ContactsSuper-super easy!! Forgot password, no problem! They make it so easy to get back into your acct. new prescription? Not on file yet? Rep will contact your eye dr. Once it’s in their system. They actually follow up, friendly rep leaves message that you’re good to go! Maybe you don’t check your voice messages....thats ok! Bc they also leave you an email. I’ve compared prices and they are pretty much the same. But 800 wins me over bc of the free shipping & the no need to speak w a person to reorder..Version: 8.3.5
✓ Excellent All-Around ServiceI love that 1-800-contacts will take back unused contacts and either swap them out for others, credit your account, or just refund your credit card! I’m someone with older eyes that now require multi-focal contacts, and I’ve tried so many combinations of prescriptions and never had any trouble exchanging or returning. I’ve called and spoken to a live person and I’ve also done the on-line chat and I’ve never experienced any error or problem. I really recommend this website/company!.Version: 8.7.1
✓ 1-800Contacts is AWESOMEI love the app, it’s so organized. I also love them as a company. I reached out to them about possibly price matching another website’s prices for my biofinity toric and regular contacts. And they absolutely price matched them! I got a 6 month supply of my lenses for $43. I could not believe how nice they were about price matching. They just gained a customer because their customer service is unmatched! They just shipped my contacts yesterday and they will be here Monday (and that’s with regular shipping speed!) highly recommend!.Version: 10.0.7
✓ Amazing appSuper simple. I used an Rx and they verified with my doctor. Even when I didn’t have an Rx I was still able to get the prescription off the contacts I had with me and then they did the rest. They do have my brand. My prescription change so frequently so it’s nice to just be able to input the new info into the app and then let them handle the rest. Honestly I’ve been really happy with this app and I’ve been using for about 3 years. Ive never written a review before but I thought this one was necessary thanks for creating this app, it’s literally the most important app I have on my phone..Version: 7.2.0
✓ Timely deliver, great customer serviceI always receive my contacts in a timely manner. If there are any issues with my order (expired prescription, lens ordered that is not on prescription, etc.) the customer service reps call and explain the issue and offer any assistance they can in getting issue resolved so that order can go through. I have never had the wrong item delivered or issues with stock of my lens. Overall, very easy site to navigate, order takes mere minutes to complete..Version: 7.9.2
✓ BEST CUSTOMER SERVICE ANYWHERE!1800 Contacts went ABOVE & BEYOND to help me when I had a shady eye doctor who would only order ONE type of lenses from ONE company even when I told him the three month lenses he insisted I needed last time didn’t work after 3-4 weeks. Then when 1800 Contacts would try to call to get the prescription so THEY could help me, the Dr’s office would never answer the phone.I had to go to the Dr’s office & demand he give me my prescription. Even though 1800 Contacts doesn’t have samples, your eye dr is supposed to let you try samples until you find the ones that work for you... 1800 Contacts sent me 30 packs of MANY contacts knowing I’d be trying them out & sending the rest back until I found what worked for me. They were so wonderful! They have my ultimate respect and support. They are a fantastic company who really care about their clients. They deserve TEN STARS!.Version: 8.2.1
✓ Exceeded ExpectationsI rarely write reviews, but this app really exceeded my expectations. It was super user-friendly. I did have to call in (twice actually😬) to ask a question about insurance...and then later because I didn’t choose expedited shipping like I’d wanted. Both times that I talked to their customer service they were excellent! Both team members were extremely polite and eager to help. The whole process was so smooth and my contacts came exactly when promised. In hindsight I wish I’d written down the names of who I spoke to so they could be recognized. Three members of my household wear contacts. I know where I will be purchasing them in the future..Version: 7.4.1
✓ Incredible customer service!I’ve used this app for almost 6 years, and I love it, it’s very east to use and my contacts always arrive in 2 days. whenever I need to talk to customer service it’s always fast, polite, and helpful. I just used the app to update my prescription and it was very easy! Unfortunately, my most recent order got delivered to the wrong house by USPS, (because of the holidays I’m assuming) I contacted customer service and they immediately shipped me a new box. I’ll be a lifetime customer of 1-800 contacts!.Version: 7.9.0
✓ Absolutely awesomeTheir customer service is top notch. This company gets it. We’re millennials. We text. So 1-800-contacts communicates through text, and the most amazing thing about it is it’s not a bot. So you aren’t getting automated responses - a person actually texts you. I was able to get my order fixed while I was running errands - because I didn’t have to be on the phone, waiting on hold, playing phone tag, or anything like that. It was just so easy. I will forever buy contacts from this company..Version: 8.1.3
✓ Great customer serviceMy eye doctor screwed up the prescription 1-800-contact reached out to me by email. I call and this nice lady answered at first I thought it was a recording but to my surprise at real person picked up. She was explaining everything and the call some kind of way dropped but she called me back and straighten everything out and I’m getting my contact hurray for me 1-800-contact you rock. Thank you so much for such awesome customer service..Version: 10.1.4
✓ Amazing Customer ServiceI can’t say enough good things about 1-800 contacts! They answered my actual phone call immediately and took charge of my dilemma with my contact lens order. They went above and beyond and also offered a coupon for my purchase. An hour later, another problem arose with my eye doctors office and they texted me immediately. That was also quickly resolved! I am a customer for life! Thank you so much for your excellent customer service!.Version: 9.5.4
✓ So coolIt was so cool not.Version: 5.0.4
✓ No better AppNo App I’ve ever used works more consistently better than 1-800 contacts. It’s really weird actually how crazy intuitive and easy they make everything. I NEVER write reviews but I’m always so blown away by how good the 1800 contacts app is when I use it that I felt obligated to write one now. Who designed it? Who’s the one in charge that makes it work so flawlessly? They literally think of everything and make it as user friendly as possible..Version: 8.3.1
✓ So convenientLiving in a big city finding a good eye doctor that isn’t going to over charge you is like trying to find a needle in a hay stack. Last night at 10:30 PM I realized I had 1 contact left and that was for my right eye my left eye contacts were completely out. I panicked because I didn’t want to go to the eye dr and spend a fortune and when was I even going to have time!? So I decided to give 1-800-contacts a try and it was the best thing I ever did. I got to renew my prescription right on my phone and reordered contacts they shipped the very next day! I was just so happy I called my mom and told her she had to do it!.Version: 7.3.3
✓ Amazing app and customer serviceSo, I’ve read great things about this company, but having seen it firsthand today, I can say for sure this is the best customer service I’ve ever experienced. (Sorry, I didn’t get the employee name) I ordered my dailies (which were just added as an option last week!) hoping to get them before my upcoming trip. After receiving shipping confirmation from the app I checked the tracking section. In trying to track the package it wouldn’t show up on UPS website, so I text customer service right away. Mind you this is all done within the app. After the immediate automated response I was informed that my order was indeed on its way but because of the time constraint a second order would be overnighted to me, guaranteeing I’ll receive them before I head out. Very friendly and helpful staff here, I would recommend this app to everyone. As far as the app itself goes, it’s so intuitive and easy to use, a sure reflection of the helpful and knowledgeable staff. They contacted my doctor for my Rx confirmation. And just like that they’re on the way. A million thanks and kudos to 1-800 Contacts. Y’all are the best!.Version: 7.5.0
✓ Great app!!!I’ve always been a fan of 1-800-Contacts I’ve been wearing contacts since I was 10. I love ordering online with them and this app is even better! I love that it keeps my info for me and reminds me when to change my contacts as well as when to reorder! It’s an intricate app with a super simple set-up, which is much appreciated!! I appreciate the company itself, period. If I could six-star, I would!.Version: 9.0.8
✓ ReviewIve dealt with 1800 contacts for awhile, Their prices are dfinitely higher than the competition. As a matter of fact, You can find multitudes of companies that can best them in prices. Here’s why I pick 1800 contacts over the competition. 1. I put these things in my eyes, I want the best quality to interact with. 1800 has always sent clean and fresh contacts. 2. The communication is incredibly efficient and heart warming. Very much so they are very helpful with questions, concerns, and complaints. I always feel like an important client when I talk with their representatives. 3. I can rely on them. I need these things to work, drive, and live. I have seriously bad eyesight, it wont get better. I am comfortable this company will give me fresh uncompromised contacts to wear, to take care of sending my package in a timely fashion, and I can trust they will take care of my concerns. I would rather pay the higher price of 1800 because Of the quality of every aspect of their company, and the peace of mind that it provides. Go with them, they are a good choice..Version: 7.9.1
✓ # 1A good friend recommended me to buy my contact lenses here, at first I thought it was like any other place, regarding my eyes I thought about it and read a lot, after 3 days I made my first purchase and I can say that they are the best, the best Impossible treatment customer service and the quality of their products the same, for this and for the important thing that you can get better quality life is that I write this score as a thank you. 🙏🏻.Version: 8.9.7
✓ Everything’s going to be alrightI understand, some times contacts…just, don’t always work. There not for everyone…..but, there is hope! 1-800 contacts, does offer a wide variety of contacts as well as a wide scope of other products out side of lenses. Truthfully, to be able to get lenses ordered at your door within 15 min of your own time…..an have tons of options… It’s really nice!.Version: 9.6.9
✓ ContactsI love this app! 1800 contacts makes my life so much easier, I haven’t had to step foot in an eye doctor since I started with 1800 contacts a year and a half ago! I’ve taken my eye exam through them as well. They’re open for orders 24/7 and most customer service reps are genuinely awesome. You also get discounts! I just ordered my three month supply today and 1800 contacts discounted the shipping price! Try them! You won’t be disappointed.Version: 8.3.3
✓ 1-800 Contacts1-800 Contacts... They can't have my app... I have a special iPod. Look... Look with your special iPod <gasp> My app!.Version: 2.4.0
✓ First time ordering and I’ll never order anywhere else.This is the first review I’ve ever written about anything. My optometrist gave me the wrong prescription and I ordered the contacts. When I got them I read the box and discovered the prescription was off. I called support and they contacted my optometrist, received a new prescription, and sent me the correct contacts with next day shipping for free. They included a return label in the box to return the wrong contacts for free. They did this all within an hour. Outstanding customer service..Version: 7.6.1
✓ Wonderful Customer ServiceI am so impressed with the customer service of 1-800 Contacts. Recently, they helped me return unused contacts due to a prescription change and then also helped me with a recent prescription where the doctor hadn't filled in the information completely. There are several ways to contact customer service through chat, text, phone call, etc. I wish all companies had this level of high quality customer service! Thank you so much to your outstanding team of employees!.Version: 9.5.3
✓ 800 Contacts is the best!!!I love this company! They have excellent customer service and unbeatable prices! The website is extremely clear and easy to use. I took my eye exam & order my contacts in less than 20 minutes, it was so easy!!! I have been a customer for 7 years now and I have only had one issue with my lens and they fixed it with no questions asked. I would definitely recommend “ 1-800 Contacts” to everyone!.Version: 8.1.3
✓ Great for CanadiansI have been using this company for years. You do no need you Rx if you are Canadian. I live in Ontario. They are friendly and stand behind their products 100 percent!.Version: 8.3.3
✓ Extremely happy!The app is easy to use and my first order arrived two days after being shipped. Their customer support was fast, friendly, and helpful. I have rather poor eyesight and had to go to a new optometrist for this checkup because the covid-19 had most businesses closed. The optometrist botched the exam and gave me a prescription that was too high and for a brand I didn’t want. Then they kept trying to push expensive ($800-$1500) lenses on me. 1-800 contacts was very helpful in getting me the correct lenses and their prices are way better than any local place. I plan on using their in-app exam next time and saving lots of $$$ on an optometrist. I would recommend this service to ANYONE..Version: 8.6.5
✓ Love the app!I’ve been using 1-800 contacts for a while, and recently downloaded the app around a year ago. It’s super convenient to order my contacts in just a few simple clicks. They even send me reminders when my supply is low, based off of my purchase history. It’s very personalized and easy to navigate! I also love that although I never pay for expedited shipping, I almost always get my contacts less than a week after I ordered- sometimes a day or two afterwards! I have nothing but good things to say about this company!.Version: 9.4.6
✓ Easiest way to order contactsI love how sometimes they have promotions in the app, so you have to be in the lookout for that. Also, the company always verifies your prescription information at wherever place you last got your eye exam, so have a paper copy of that if you are a first-time user of the app. I prefer to order them here than to have a sales person trying to sell me something I don't need. Thank you 1-800 contacts!!.Version: 6.9.3
✓ Best Customer Service I’ve Ever ReceivedI accidentally put the wrong city as my address when buying some contacts (I recently moved) and immediately called 1-800 Contacts. I honestly just expected to leave a voicemail, but instead I was greeted by an actual person! I do not know her name, but she was so nice. She not only changed my address, she gave me a better deal, and expedited my shipping. The email address I used was my school email address and it had expired, and she even helped me change that! I am just shocked! What amazing customer service. She was not only kind and helpful, but also incredibly knowledgeable. I have never received such amazing customer service over the phone. I will definitely tell everyone to shop 1-800 Contacts and that’s the only place I will be getting my contacts. Please give this woman a raise!.Version: 9.4.2
✓ Unbelievable experience, well done 1-800ContactsIt was an incredible experience. Every 1.5-2 years I go to 1-800Contacts to order contacts and it stinks when my prescription is expired and I have to book an appointment and go to an eye doctor during business hours and renew a prescription that hasn’t changed in 20 years. 1800c took the most friction in their process that most companies would say “I have no control over that” and solved it. I did an eye exam in my iPhone app at home at 8 pm and was done in 5 minutes! Hats off to the product people, really well done..Version: 8.2.4
✓ Literally about to cryI am not the best adult, I am super busy and constantly working with little to no time allowed off from my job. I’ve attempted to set up appts at my current optometrist’s office during lunch when I do have time and the wait time took so long I had to leave each time to go back to work. I only have one day off when they’re open and that time is spent either me sleeping the day away trying to recuperate my body through five days of non stop 12 to 14 hour shifts or cleaning the house to pick up after my family. Thank you guys so much. You have no idea how much you’ve helped with allowing the fast exam and ordering a subscription for my lenses. Seriously- thank you so much!!.Version: 8.2.0
✓ BEST CUSTOMER SERVICEToday I renewed my prescription via the virtual eye exam. It took only an hour to get the results!! I needed to change my order after the fact. I texted the number and the customer service I received was amazing! They upgraded my shipping and changed the order for me. I am so pleased with this company and will continue to use them for years to come. I’ve used them for about a year now and have been content with the service from the beginning. Knowing they were there for me today made me so happy and I felt the need to write this review to let y’all know. Thank you 1-800-contacts for the unparalleled customer service I received today!.Version: 8.8.1
✓ Time Saver!I’ve been using this service for years and have to say it has been such an asset to me. I started out using 1-800’s online services back in 2011 or so. With my first order back then, I remember thinking to myself that the stress free offer was likely too good to be true and somewhat expected that there would be trouble with the prescription or delivery but—nope! Every order has been filled, delivered and appropriately billed as expected, on time, every time. Its a terrific service that’s been around for a while now—only made better by the App!.Version: 9.3.9
😕 1-800 Contacts Negative Reviews
