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Telehealth by SimplePractice App User Positive Comments 2024
Telehealth by SimplePractice app received 45 positive comments and reviews by users. Can you share your positive thoughts about telehealth by simplepractice?
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Telehealth by SimplePractice for Positive User Reviews
✓ My therapist Ms T DavisMiss Davis has help me too move along after the passing of my son October 15 my sister, March 11 and the very close girlfriend April 9 my heart has been so heavy with losing so many people so close to my heart it’s been a trial and error in my life, but talking with Miss Davis about just general things in my life has helped me to mentally move on with just every day things My only worry is my sessions will be ending soon through the EAP program and what will happen when they end???.Version: 3.5.0
✓ PorshaI can’t say enough about Porsha! Although I am on my second session with her I have been able to connect with her and feel comfortable and safe to speak to her about my most intimate details and the horrible abuse I’ve endured and still am enduring. She is an amazing listener that has nothing but warmth and genuine ideas and advice to give me. I’m so excited to be on this journey to finally feel like I can heal and I’m so grateful that I get to share this very very pivotal life-changing experience with her. I’m determined to heal and I feel super BLESSED that she was assigned to me, I think this is going to save my entire future this counseling experience. Thank you again, Miss Porsha!!.Version: 3.7.1
✓ Convenient and VALUABLE Time Saving5 stars because the platform works great! However, I am giving 4 stars because if I am on cellular data or lower internet strength the video and voice can lag a bit, which would be expected since it’s virtual. But is also weird because I can stream social media with no issues in the same context. Overall- this way of confidentially having interactions with healthcare providers allows me to save valuable time! I am not taking a PTO day or missing hours for a short appointment!! WooHoo!! I am not sitting in traffic in the car commuting to appts, or wasting *valuable time* sitting in a waiting room. As mentioned above, I am not missing work/using PTO, as I can do my appointments on a break. And most importantly, post COVID, saving gas money in an inflated economy! Also another bonus, the virtual appt for many of my visits are below my in-person office visit rate. 😁.Version: 3.2.0
✓ Telehealth is a home runTelehealth affords a certain freedom of scheduling I didn’t know was possible. with Telehealth I can get the care I need without any account for drive time,no worries about traffic and running late. Waiting rooms are a thing of the past it’s a wonderful way to keep up on your health necessities without wasting half your day . Which incentivizes folks to keep appointments they might otherwise consider inconvenient or unnecessary. Very easy to set up and connect. (phone or computer)you and your dr can have a session from wherever you may be. plainly stated Telehealth is brilliant!.Version: 3.2.0
✓ CounselingI am very appreciative for this site. It of course functions anywhere there is Internet. I have experienced it from distant places within the U.S. but also between here and Western Europe. There has been great quality most of the time. Even from Overseas the Audio and video has been perfect. There sometimes have been video glitches and interruptions domestically. The audio still holds up. I imagine that signal strength affects things. This may be any of many things. It is not necessarily the fault of Care Counselors or even internet services. Difficult to know. I would love to know why when it occasionally happens. However most of the time, it is a modern miracle. Thank you..Version: 3.3.0
✓ SimplePracticeI’ve been using SimplePractice for over a year now to meet with my Therapist. I am a Field Service Engineer so I am in a different place everyday, sometimes I can go to a private spot in a restaurant or in the building where I am working to have my conference call, this works out well because often I can use the Wi-Fi there but more often I go out to my car to make my call via SimplePractice so I can have the privacy I need to speak with my therapist. I am usually parked in garages or city parking lots, my phone only has two bars of signal strength but yet the call quality is always nearly perfect. I am very satisfied with SimplePractice. Paul C..Version: 3.0.1
✓ A Sturdy Lifeline in a bad timeMy wife and I have been having weekly family therapy via this medium. It was a bit awkward in the beginning but we are now nicely attuned, and the sessions are highly productive. The trauma of isolation in these dark times is ameliorated though these encounters. We have learned to pick up body language more exclusively through facial expressions, and voice tones, and our therapist’s sensitivity helps a lot. We are also pleased with the technical simplicity of the program and its broad compatibility with various devices..Version: 2.4.1
✓ Iphone 8+ overheatingI've used this app a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual. Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems the app is to blame. Please fix asap!.Version: 2.2.1
✓ Excellent and feels safeI am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does. Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift. I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment. Thank you.Version: 2.1.3
✓ DelroyI was in a depression mood in and out of the hospital, sometimes feeling like I might not see the next day, the doctors couldn’t diagnose me with a case, I spent over $20,000 going back and forth to specialist, no one could diagnose me with a complaint. So I decided to seek other help by finding a counseling therapist, I went on line ( me and my Daughter) searching, that’s when we ran into miss Pusey. we were looking for someone with a lot of experience and that’s what she has, plus someone who is a Godly person, again that who she is, so we contacted her, and I did five months of counseling with her, and since then, I have only gone back to the doctor for my annual check up. and now what used to look like a down spiraling future, is now looking like a bright and promising future. if anyone at all needs counseling this is the place, look no farther, her counseling is EPIC. (Wholly Healing).Version: 3.7.1
✓ AssuranceI use this as a way to connect with my grief counselor after the loss of my fiancé through suicide. Without being able to connect with her so easily and have the ability to clearly communicate with her through this app, I don’t know where I’d be today. I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone. For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time.Version: 2.4.0
✓ Good app.. just needs some small tweakingThis is a very good app to use; especially for talk therapy sessions. I use TeleHealth all the time when meeting with my therapist and I like the chat room feature where both the doctor and patient can chat/text in the chat room. Again, this is a very good app to use when seeing your doctor however, though, the app needs some small tweaking or improvement.. it would be a really good idea if the chat room gives the user the option to send pictures when talking with the doctor about something if necessary. I know when I want to show my therapist something while we talk, I am not able to because the app doesn’t have that feature to share/send pictures. I highly encourage the app developer to take my small piece of advice to heart while they continue to make changes to the TeleHealth app. Other than that, I really like TeleHealth..Version: 3.3.0
✓ Being Healthy and the word “No Excuses”Has never been this easy, to provide the right explanation in a nutshell “stellar performance “ , having experienced many Different “Telehealth apps”, Nothing comes close to “Simple Practice “ you have indeed shifted the entire paradigm in Patients and clinicians way of communication the clarity, the simplicity, the ease, when we speak with a physician of any kind we have enough on our minds that is to worry about, Adding the way of communication used to add unnecessary anxiety to top it all , until You came along and not only Eliminated all the unnecessary stress and anxiety But quite on the contrary, “I cannot wait every time to speak with my healthcare provider knowing that it is your Amazing app that will deliver a service no other can. Thank you for changing the lives of millions!!! The number of Healings you contributed and responsible will never been known to mankind, But the one above never loses count, therefore many many year of success and prosperity for all who made and make this happen on a daily basis.Version: 3.5.4
✓ Update: Why can’t I hide my video?Update: The app updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update. Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option..Version: 3.0.0
✓ Ms. Waynette TurnerMs. Waynette Turner is an Amazing Therapist that listens, explains certain situations that you’re going through, as to why or what it means. She will ask you first, if she feels the need to do anything for you first. She never just assumes anything about you. She’s very very calming, and absolutely, hands-down, the best therapist I have ever had. That says a lot about her because I have been in therapy for years and I absolutely love her. She’s wonderful. I recommend Ms. Turner to anyone that needs a therapist. Her heart is invested in YOU. Thank you, H. Dizon.Version: 3.5.4
✓ Good and BadI find the app good enough in terms of connecting with therapist and giving a personal enough interaction but sometimes the technology is a bit weak. e.g. The appt confirmations would not sync into my standard calendar software or would sync without the teleconference link. Also sometimes the connection was not as strong as should be for video and sound (but that could be a local ISP or Wifi issue). Still overall grateful for the therapist support that this delivers..Version: 3.2.0
✓ Mrs JeNai DavisI/family look forward to our meeting with Mrs JeNai Davis, we never miss a session with her. She is very intelligent, funny, and enjoys working in her craft. My children have grown tremendously, under Mrs Davis’s direction. Her and I collaborate throughout the week, to optimize our time on the Tuesday evening sessions which helps keep my two granddaughters moving in the right direction! I thank God for putting her in their lives, the timing could not have been better! Lastly, I’ve referred Mrs Davis’s service to a family in crisis. I wanted to pay it forward, because I was referred to Mrs Davis myself. Thank you, Ms Tawana Sealy.Version: 3.2.0
✓ Not able to use on landscape modeThe App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue..Version: 2.1.3
✓ My weekly TherapistI would like to say that I’m very happy with my weekly Therapist Lucet. She really makes me feel comfortable to talk to her. She lets me express my concerns and she truly cares and tries to support me in whatever I’m going through. I love the fact that she try’s to find ways to manage my anxiety and my concerns she’s very soft spoken, and I like that about her, I can’t say anything bad about her we have connected in a very professional way, and after every session with her so far, I come out with a piece and looking forward to talking with her again thank you Lucet.Version: 3.6.1
✓ SP is greatI love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only..Version: 2.1.3
✓ Audio/VideoVideo gets choppy and sound echoes at times.Version: 2.5.6
✓ Great for therapy!Telehealth makes it easy to attend my counseling sessions. I found a very well-qualified doctor who happened to be too far away for me to make it to in-person appointments on a weekly basis. In that we’re able to meet online, I’ve been able to keep on schedule with my sessions and am really benefiting from being this consistent. The pandemic has turned a lot of things upside-down but I feel that being able to migrate to online appointments is a silver lining..Version: 3.3.0
✓ Therapist- SequoiaMy therapist is fire! So patient and kind. I enjoy spilling my guts to her because it helps relieve the mental anguish I’m experiencing and have experienced from my employer. Most people in your circle don’t understand what you are feeling and have no empathy. They will say”that’s what prayer is for” but still a person needs to talk to a human or it gets really desolate feeling. When people know that you have been strong throughout the past trials, they don’t realize how hard it was to keep a strong composure while going through something. They figure you can handle it but sometimes it’s unbearable. So, what else to do but stay strong and weep alone to keep your composure?.Version: 3.5.2
✓ PatientI’m so impressed with the clarity and detail that’s been available in my sessions with Telehealth. I’m getting ready to start EMDR with my therapist in the next month and I was nervous about doing it online because of the possibility of lack of clarity. Clear communication is essential for my treatments since with EMDR the movements are so detailed. I’m thrilled so far and will definitely report back again after I’ve done the next phase of my treatment plan. Thank you Telehealth for giving me as a patient with trauma an opportunity to facilitate “an extra safe emotional space for healing” Sincerely, A Happier Camper.Version: 3.3.0
✓ User Friendly! Simple. Effective. Secure.I’ve only recently started to meet with one of my medical professionals through this platform, and I have to say it has been a breeze. Quick, easy, and SECURE set-up and use. Audio & Video quality during calls have also been without issue. (Has not buffered, froze, sounded or looked choppy/robotic, crashed, etc…of any sort so far, which is fantastic). The UI is clear and simple…You can join a meeting from one of multiple easy assessable links, quickly have camera/mic enabled, as well as functional aspects like new appointments, (along with the link and instructions), being added to my calendar automatically! So you can easily just click on the link in your calendar when it’s time for the appointment, instead of stumbling through your inbox for old emails looking for that link! Plus you will still get every notification/confirmation that one would be used to, (SMS,email, etc.) But all in all, a good app that I’d recommend to anyone who asked at this point. Simple. Effective. Secure..Version: 3.3.0
✓ Link never works and when connected it cuts outWorst connection ever- maybe because I have Verizon but we have had a problem connecting by way of this portal and with the link provided, and the connection is quite poor. So it’s not my providers fault I think it’s this portal which is a problem for this kind of service. This is especially concerning because my provider is amazing- so because I’m committed to staying with her I will be doing whatever needs to be done even if it means staying with a somewhat buggy telehealth portal. Please repair the links- try acting like a client so you can understand why there is a problem. Thanks!.Version: 3.3.2
✓ Rural area TelehealthTelehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously..Version: 2.5.6
✓ Dr. Frank FalginI finally found a Great psychologist, Dr. F. Dalgin, who knows how to advise, direct my thinking, and listen to me without being judgmental. Each time he helps me to move forward to better my future. He is observing and compassionate about his patients. I’ve already recommended him to my friends. I’ve seen couple psychologists in the past when my family had an accident, and when I had an accident. Those nightmares still haunt me at times and I can’t sleep. Dr. Dalgin doesn’t tell me to forget about them, instead he redirect my focuses on more positive hopeful things in my life. After each session, I feel more positive about the future. I truly appreciate Dr. Dalgin’s and his professionalism..Version: 3.5.0
✓ TherapyKelly is exceptional as a therapist. It’s evident she has a genuine desire to help her patients work through their personal problematic issues by coming to a workable solution. She is compassionate, kind hearted and very knowledgeable along with her expertise in the field of mental health issues. Kelly’s approach is apparent by using herself as an example and ability to bond with her patients. She is very understanding and possesses genuine concern for her patient’s progress. Kelly Morgan has a gentle way of explaining acceptable therapeutic approach’s with her patients with the goal of allowing and assisting her patients in developing their own issues and by helping patients to see there is “light at the end of the tunnel”. I appreciate her very much and would highly recommend her for anyone seeking improvement with self care and more understanding in their own life improvement. She is a God send for me!.Version: 2.5.6
✓ Unsure at firstWhen I decided to go into counseling again with all the stress surrounding COVID, I wasn’t sure how it would be using an app on my phone, but I really needed to talk to someone, so I I gave it a try. It has really been great being able to always keep my appointments no matter where I a, at work or traveling. If I am feeling under the weather I can still keep my appointment. The regularity of the appointments and the flexibility of the locations works wonders for therapy. I don’t know if I will ever go back into an office again!.Version: 3.2.0
✓ DroppedIt’s frustrating trying to have deep and important conversations when you keep glitching. I appreciate the hipaa compliant platform but these are very needed sessions, especially with the quarantine. I have several clients that have decided to not do sessions because it’s too frustrating having dropped calls. It’s also hard sometimes to hear each other. I’ve even upgraded my internet to try and help. It would be helpful too if the clients didn’t have to download the app..Version: 2.1.5
✓ Functionality improvement neededUpdate: The bug mentioned below has been fixed. I’ve updated my rating. On the patient side, this app does not let the shortened invitation link received via text message open directly into Telehealth to take you straight to your appointment. I have to elect to open my appointment in browser, copy the link, go back into the app, and paste it in. If you try to open it via app, it takes you to the App Store instead of Telehealth. Everything else works great..Version: 3.3.0
✓ Treatment SessionI would like start by saying that I really appreciate the support and help that I am receiving from this program. The staff specifically Ms Amy Torez is so kind and helpful. She’s is really a great listener without judgment and that is so hard to find in people that can do that. Just because I am a addict doesn’t mean that I don’t have feelings. And this forum really helps me to share so that I can heel . I am really appreciative for the support that the staff of steeping stone staff has given me in my time of need. Special thanks to Ms Amy. Great work that you guys are doing. Thanks for everything.Version: 3.7.1
✓ Adrianna StanleyI appreciate the time, method of communication and insight from Adrianna Stanley. Her ‘word weaving’ is rare, uplifting and spot on with what I need. I want to learn to speak like she does about difficult subjects without judgement or pity. The blanket of acceptance she shares can only come from a relationship with a loving God, his awesome Son and HS , God’s team. Her ability to empower me with refreshing clarity and reminds me that in my human condition, I am not alone…but my struggles are common to humans everywhere. She makes a huge difference in my life..Version: 3.4.0
✓ In the middleI have continued trouble getting disconnected while in Simple Practice though my WiFi signal is strong. I also find it frustrating not being able to speak with anyone directly about an issue. For example, I have watched the tutorials but still have questions that I need to ask directly to a live person and have them walk me through. The diagnostic options are too restrictive in scope and also don’t allow for multiple diagnoses to be assigned. I think there should be a more affordable option for someone that only wants the note taking option in the EHR and the video conferencing telehealth features. I have my own biller and can’t figure out many of the other features, but don’t have the option for a reduced monthly subscription rate accordingly. Otherwise, I like using it..Version: 2.4.1
✓ Truly a lifesaverI have been using Telehealth since COVID. I would have been in serious trouble without it. I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month. I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled). Using Telehealth solved all my problems: no long drive required to continue my meds and keep working. Recently, I became entirely unable to drive. Telehealth has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation. I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have Telehealth. Thank you to the people who developed it. I hope they know how critically important their work is..Version: 2.5.6
✓ I need therapyWith COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. TeleHealth has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you TeleHealth for making that possible..Version: 2.1.5
✓ Amazing app! Super easy to navigate 🥰I have used this app through quarantine to present time to get therapy. When I first downloaded telehealth it gave me instructions and it was super easy to understand, I’ve been able to attend all my meetings on time and even use the chat easily. I’ve never once had an issue with this app and it even tells me how my connection is when I join call. Overall its perfect and I’ve gotten amazing help with my therapist through this app! 10/10 definitely recommend!.Version: 3.2.0
✓ Great TherapistAndrea ( Hanken) is the most professional, kind, respectful, and intelligent therapist I’ve ever met! Our conversation is always pleasant and uplifting for me. I have severe anxiety and mild depression but I never have any issues when discussing my feelings or issues with Andrea. She always gives sound advice and is helping me to understand what drives my feelings and how to navigate things to optimize my well being! I can feel the difference in the ways I am changing and I appreciate knowing that she has been an integral part of those changes! Thank you, Glenn “Christian” Thibeault.Version: 3.5.0
✓ My therapist LaurenI am grateful for my therapist Lauren. I have a connection with her that is hard to find when getting a new therapist. This is a reminder. She is very compassionate. I think she is going to be an asset wherever she works when she’s done with Next Chapter.. it’s hard to find a therapist. That is a good fit. I’ve have always had therapist’s the same therapist for up to 10 years. I am 60 years old and can see and feel her compassion. And the hardest part is that she will be leaving in December. I think Next Chapter is a great service for those with mental illness. I would like to continue therapy. With a new student after Lauren is gone. I have been diagnosed bipolar for 33 years and recently found that I had attention deficit hyperactivity disorder. When she took me on as a patient Simon, she definitely got a full load of many issues of mine.. I am thankful for her. Thanks how many babies can a dinner are you hungry come.Version: 3.3.0
✓ TelehealthGreat way of doing things during Covid 19. It may change the way I see Dr’s in the future. Convenient and easy! Thank you M.Version: 2.1.5
✓ Not a secure AppDownloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo..Version: 2.0.0
✓ Why not?Now that I can have therapy from a place I feel comfortable (my home) using this app, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”.Version: 2.3.0
✓ Thank youWhen Covid began, I had to switch my therapy online. Fortunately, this platform has been perfect! I feel confidant about my confidentiality and the technological components have never faltered. I get a weekly individualized link and sign in each time with a breeze and aside from some internet glitches (rarely), the platform is stable and workable. Since my therapist had a baby during this time, I am comforted that she is able to work from home and hopefully have more family time in the process. I am impressed that this platform has kept up with the demands. Thank you..Version: 3.1.0
✓ Loosing face and sound signalsI checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting. Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out..Version: 2.5.3
😕 Telehealth by SimplePractice Negative Reviews
