Telehealth By SimplePractice Negative Reviews

Telehealth by SimplePractice App Complaints & User Negative Comments 2024

Telehealth by SimplePractice app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Telehealth by SimplePractice? Can you share your negative thoughts about telehealth by simplepractice?

Telehealth by SimplePractice for Negative User Reviews

✓ Can’t hear my therapist but can see themI could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?.Mountain ChickieVersion: 2.5.6

✓ No active call barIf I go out of the call to look at an email there is no bar as with other call apps that I can easily click on to return to call. Phone would time out while waiting for other person to join call and I’d have to reopen the app..NLT favVersion: 2.5.5

✓ App is broken, needs to be fixed!Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to the App Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on the App Store! Well guess what: I did. This app is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting..Annoyed at broken appVersion: 2.5.6

✓ Go get your teletherapy on a more reliable app!I am a clinician and have been using this app since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!.CarriemalaVersion: 2.4.1

✓ Keeps overheating my phone!Overall, the app functions OK, but I tend to use it from my car (to have private space), and this app almost always ends up causing my phone (iPhone 8) to go into thermal shutdown at least once over the course of a one-hour therapy session, particularly in the warmer 3/4 of the year. My guess is that the encryption/decryption is using so much processor power that the phone overheats. No other app on my phone has this problem. It is very annoying to have an unexpected shutdown in the middle of an intense session! Please fix this! For instance, have the app fall back to voice-only connection if the phone is getting close to overheating, or reduce the video frame rate..Zephyr PenguinVersion: 2.5.6

✓ Downloads needlessly blocked on macOSI downloaded an earlier version of the iPad app onto my M1-based Mac, as the browser version was not working with my microphone (my provider could never hear me). The app consistently worked well. I received an update notification on my Mac, but downloading the update consistently threw an App Store error. As an attempt to troubleshoot, I deleted the app and attempted to reinstall. However, the listing for the iPad app no longer appears on the Mac App Store. It appears that the developer blocked the listing from appearing on Macs. I hope the developer reverses course, as again, the browser version (through Safari) doesn’t work for me as my provider can never hear me via the browser..EvanjgalloVersion: 3.2.0

✓ Audio Delay IssuesVery frustrating to use. The start of each 50 min. session is fine but within 20 minutes there is a terrible voice delay that starts happening and just worsens. It make the meeting impossible to conduct..EazypeezyVersion: 3.5.3

✓ Read ALL of the privacy sectionsIt may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?.Sterling 943Version: 2.5.5

✓ Terrible connection and battery hog.Well I’m very thankful that there are videoconferencing solutions to connect clients with therapists, this is one of the worst apps I’ve ever used. Constant dropouts even with full WiFi, and it’s impossible to have a full session unless my phone is plugged in. My phone will go from 100% dead in about 15 minutes. Even when connected to a wall outlet, my battery will drain 20% during an hour long session, and at the end my phone will be hot to the touch. I use secure video conferencing apps all the time, and I’ve never had problems like that with any of them. I recommend any competitors app over this one..ChartumVersion: 2.4.1

Telehealth by SimplePractice works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Telehealth by SimplePractice.