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Smart Air Conditioner App Complaints & User Negative Comments 2024
Smart Air Conditioner app received 61 complaints, negative comments and reviews by users. Have you ever had a bad experience using Smart Air Conditioner? Can you share your negative thoughts about smart air conditioner?
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Smart Air Conditioner for Negative User Reviews
✓ Waste of timeWorst app ever it never works.Version: 1.6.24
✓ App doesn’t workIt looks like Samsung stopped supporting it’s own devices.Version: 1.6.24
✓ Poor product all roundJust plain terrible! Do not bother!.Version: 1.6.14
✓ Can’t get it to work out of homeIt would be amazing to get this working out of home but it won’t accept codes - just says not found after already finding it. Frustrating!.Version: 1.6.14
✓ App needs updatingFix the app please.Version: 1.6.24
✓ Just got worseWhat happened here? Who is responsible for overseeing improvements to this app? That person needs to find a new job. This update is best described and a downgrade. How hard can it be to have an app that I can sign into without all the extra security rubbish that this version requires. Big business not overseeing the small things it seems. Don’t bother.Version: 1.6.18
✓ We need moreWe need to turn off the display as an option in My Winds. And please add support for the smartthings hub.Version: 1.6.09
✓ Fix your app!The app has been slow and buggy ever since release. I have just noticed that it won’t find my unit when in-home, when I try out of home, it tries to login then crashes. My ‘smart’ aircon is now dumb. Good work Samsung..Version: 1.6.24
✓ Doesn’t workUseless, wont connect..Version: 1.6.14
✓ Pleiades upadatePlease update to work on iOS 13. It currently does not detect the AC in iOS 13. Thanks.Version: 1.6.18
✓ Needs to be betterNot very friendly. It works at home with Wi-Fi but doesn't work while away. The password requirement each time you sign in while away is a nuisance. Definitely needs to get better and smarter..Version: 1.6.09
✓ Not working on iOS 15Please update the app to be compatible with iOS 15.Version: 1.6.24
✓ Crashes during setupThe app is so 2010.. it crashes on new iPhones even though I am able to connect to the ac unit. The app won’t let me register any of my units. The Samsung SmartThings has no support for the model and there is no way to use the smart wifi enabled unit. It’s just dumb wall mounted unit..Version: 1.6.24
✓ Completely uselessThis app is completely functionally free. It does not work and is a waste of time to download and a waste of your iDevice memory..Version: 1.6.14
✓ DOES NOT WORK OUTSIDE HOMEDoes not work outside home, Contacted Samsung support spending lot time with them and finally, Samsung said they have issues!!! And can not fix it ??!!.Version: 1.6.24
✓ DOES NOT WORK- don't waste your time!!!I have contracted a professional IT specialist ($280 AUD) to trouble shoot the connectivity issue since updating all my Apple devices to IOS8 etc. 2x iPhone 4s, 2x iPhone 5 and an iPad are still not able to connect to Smart AC. The modem router has been reset and is able to connect to the AC wifi unit. But the app will not connect regardless of any security or encryption settings including full OPEN. This app does not work. Not happy... MANY hours spent on my own and the added cost of a specialist is really upsetting. It's been too long now for the app developers to rectify this issue..Version: 1.6.09
✓ Slow at home, forget about it out of homeIt’s ok to use it when at home, just a bit slow. However, just don’t bother if you are trying to connect out of home, cannot even register the MAC number via the smart appliance website! Samsung please redesign the app and entire registration procedure!.Version: 1.6.21
✓ Good functionality, poor designI've used several wifi climate control systems and this has to be the slowest... Why do I have to choose in home/out of home? It should be able to tell. Why do I have to enter my password every time when I'm out of home? My phone is secure, even if it wasn't then what's the worst they can do? Why does it have to make a call back to the AC for every single change? It's very slow even at home...temperature change...wait...mode change...wait...fan speed...wait. It's crazy, why not just do it in the background or delay it? Nest, Mitsubishi Wifi and Tado have none of these issues, please fix it..Version: 1.6.14
✓ GarbageThis app was buggy to begin with. Now it just crashes every time I try to use it. iPhone 12 Pro Max, iOS 15.1. Rather than waiting for this app to be fixed at some stage in the distant future, I have resorted to investing on Sensibo Sky controllers. I’d give this app negative 5 stars if I could..Version: 1.6.24
✓ You’re kidding me, right?Despite being a useful app. my plea to make sign in easier has resulted in having to sign in with captcha. Not much chance of turning the a/c on while driving home. In what world should my a/c be far more secure than my bank account? Congratulations Samsung, now listen to your customers........Version: 1.6.18
✓ Please fixI bought 6 of these AC's because of there programmable features specifically the scheduling. To my surprise the scheduling doesn't work. Samsung please fix the issue.Version: 1.6.14
✓ Not recognized, uselessThe iPhone can log onto the aircon's network in pairing mode, but the app doesn't ever recognize it. From the system message it seems the app is looking for a different network name than the aircon sends out. Pretty stupid programming. I'll return all three aircons I bought because the Wi-Fi function is not useable.Version: 1.6.14
✓ Really slowReally slow and shouldn’t have to log in every time the worst app ever.Version: 1.6.18
✓ CrashingThe App is continually crashing including after reinstalling. It is currently not connecting to my Samsung AC..Version: 1.6.24
✓ Samsung try to do more! We are in 2016!!!!!I don't understand why I can't watch how much energy it consumes at the moment or summary per day, week, month or why there is no option to set up timer with specific wind etc.!!! By the way- why set up of own specific wind is missing some important options like speed fan, quiet mood or time when should be air con off. You can now only switch it on and off. That is ridiculously for thing for 2000 eur!!!! Can you create update of app that you can REALLY call SMART? Thank you very much.Version: 1.6.09
✓ Good, but needs workThe functionality of the app is great, works well (a bit slow, but it is only a air conditioner after all) My problems with it are mainly with the out of home mode, Samsung make you have a long password, then you need to re enter it everytime you open the app. I am not sure why they are so worried about somebody getting my pass coded phone and turning my aircon on, but having it automatically log in with password would be great. When you are out of home it always warns you that you will be charged for data. A simple "don't remind me about this again" box would be good. The power usage graph is brilliant, can't say how good it is to have that built in. It would be good if the scale either changed automatically or manually. At the moment my graph is a flat line at the bottom with the first increment at 10kwh. For a aircon that uses 800wh, that scale is useless..Version: 1.4.1
✓ Good looks. Average implementation- update - out of home access used to remember my password. After the last update I have to enter it every time. Please fix. The controller itself looks good - when you actually get there. Having to choose inside house or outside house when you login is a bit old-fashioned. Why can't it just work it out? It's quite slow to get to the actual controller function and when you do change a setting you have to wait for it to get to the unit before you can do another one - which is even more painful when using the outside connection..Version: 1.1.19
✓ App crashesWhen I bought the unit a few years ago the app worked fine. Now 2023 it crashes and the two authentication txt phone message sometimes is not received..Version: 1.6.24
✓ App is hopelessly outdatedThis app is so old. It needs a big update. No facial recognition for user and password. Captcha in an app?? Come on. Out of home doesn’t always work. Come on Samsung, one of the biggest electronic companies, this app is a joke Needs to be quicker and easier.Version: 1.6.18
✓ IOS8 issuesUpgraded to iOS8 and the out of home function shows that the air con units are running, they aren't. The temperature being shown is also incorrect. Hitting back when viewing a specific unit causes the app to return to the initial page. Unfortunately I can't test at home functions right now..Version: 1.6.06
✓ It crashesThis app crashes when you want to see de electricity usage function. It doesn't work with IOS 8.Version: 1.6.06
✓ Outdated version - should be removedThis is the outdated version and should be removed. Use the other Samsung Smart app..Version: 1.6.14
✓ Total rubbishThis app USED TO work in home and away until one day it decided to boot me out after successful authentication. I stupidly reinstalled it which never fixed the app crash away from home and now I can’t add the aircon back in-home either. As soon as I power on the unit to ‘authenticate’ I immediately get a ‘network connection is poor’ error. I now can’t control my aircon at all and with Samsung showing absolutely no care or concern it will be doomed. I used to be a Samsung fan boy but will definitely look into other brands in the future..Version: 1.6.24
✓ Only works for me in the houseThe in-house features work, but the online access causes the app to crash every time. I am using an iPhone with the latest OS..Version: 1.6.24
✓ Barely works!Sadly, most features of the app don't work. I cannot set timers or check usage logs. I haven't been able to find any English-language support for this app. Shocking..Version: 1.6.14
✓ Wifi connectionI cannot begin to tell how much I loathe the stability of this app when used to control my air conditioner. It's a convoluted setup & then it can't find the air conditioner & suggests that I need to check the power cord, even though the unit is running. Then it suggests that I'm not connected to my modem, which I am. There is no downloadable support information for the wifi connection on the Samsung site. Only sales literature & an exceptionally complicated way of sending Samsung an email, I'm very dissatisfied with this control method, which lets down an otherwise brilliant air conditioner..Version: 1.6.06
✓ WiFi Connectivity Failed to Authenticate DeviceThe method to connect the Samsung Smart Aircon to my WiFi network was relatively easy. However after the AP settings was update, connecting to the actual aircon itself using the iPhone app failed time and time as it would not show the device Authentication process. Luckily I have another Samsung device. I repeated the process of setting up the aircon wirelessly and authenticated the aircon using the Samsung device. The iPhone app is now able to connect successfully to the aircon, however the aircon itself loses connectivity to my WiFi network every 3-4 days, if I use both the standard remote and the iPhone App to operate the aircon..Version: 1.6.09
✓ Terrible and stopped me buying another SamsungThis app was never the best but now it crashes when connecting when away from home. This happens both my iPhone and my iPad I’ll look for a different brand for my next AC.Version: 1.6.24
✓ Fix this app!This app is badly written, slow and difficult to use! I am very disappointed. This app seems like just a proof of concept. It can be so much better! It is difficult to set up aircons, they need to be re-authenticated often and it is so slow. As it is now, it is a poor example of home automation and to integrate with true home automation, it needs to be updated and an API made available. It does not even integrate with Smartthings which is Samsungs home automation platform. Dissappointing!.Version: 1.6.09
✓ Stucked in demo play ios8Was working ok installed on IOS8 and it is always in demo play even in Home or remote.Version: 1.6.06
✓ Maybe it’s too old nowIt just doesn’t find the device..Version: 1.6.18
✓ Requires frequent rebootingLoses all the airconditioners on the network, forcing a reboot of my phone, which then magically finds them. (As in, they are still on the network, but something in the app fails to connect to them). Also very slow even when connecting..Version: 1.6.24
✓ Really difficult to useThis app is so difficult to use, I can’t believe Samsung would put its name to such a poorly designed app!.Version: 1.6.18
✓ Doesn't workStopped working one day and doesn't control the air con anymore. And apparently samsung offers no support for iphone. Ridiculous..Version: 1.4.1
✓ What a joke - Samsung can surely do betterUnresponsive and sluggish app, Keeps crashing when I try to use the out-of-home function. Works with in-home mode but takes ages to connect to the A/C. It’s rather amazing that with all the smart devices Samsung makes they still can’t get a functioning app on the market..Version: 1.6.24
✓ Update for i0s 8Useless for iOS 8 users. Always in demo play.Version: 1.6.06
✓ Tough to set-up, but still pretty coolThe average user will struggle to set it up, you need connect your iPhone to the aircon via wi-fi then MANUALLY type in your SSID, your authentication key (WEP/WPA/WPA 2), encryption protocol (TKIP or AES) and password. Then the app passes these details to the aircon and your good to go. This is great, but it does not let you do anything above-and-beyond the standard remote control. To really take advantage of the wi-fi you want to be able to control the aircon out of the house. To do this you need to sign up to a web applet, which I have not been able to access, as every time I try I get the message 'web service failure error'. In summary, its a cool party trick to be able to show people you can use your phone to turn on your aircon, but the app definitely needs some work..Version: 1.1.4
✓ Apps totally stop workingFor few years , I’ve been enjoying the convenience of Smart Aircon Apps. then suddenly it just stop working on my 3 units. Called Samsung a few times but did not get any support. No more Samsung brand for us, time to switch to brands with full support..Version: 1.6.24
✓ Do not buy a Samsung airco just for this feature!I bought a Samsung because I wanted to be able to control it from anywhere. I thought being able to turn it on when I'm 30 mins from home would be awesome. After nearly 4 hours of trying to set it up its still not working. I followed the manual to the letter. First mistake. I called the Samsung 'help' line. Second mistake. Knew less than I did. Finally got the home app working. It takes over my wireless connection when I use it. No Internet browsing possible while the remote app is on. Seriously? It's a waste. Absolute joke Samsung..Version: 1.1.19
✓ OH WHERE TO BEGIN?? USELESS APP!!Paid over $4000 for a few Samsung smart air cons to be installed so I could operate them away from home. Once installed they are great air cons if you don't need wifi functionally. But we do right? So the app works on wifi fine. (In home mode) Which is useless because it's quicker to grab the remote off the wall and set it that way. So here's were the App is BROKEN!! Out of home mode simply does not work. Might connect to the aircon 1 out of 7 times but then crashes with errors when you try to control them. I get all sorts of errors like: air cons not registered, clearly they are. Other network related error messages also come up. Yes I've tried rebooting, new modems, new router new setup. Still crashes. FIX THIS APP PLEASE BEFORE I THROW THE AIRCONS OFF THE SYDNEY HARBOUR BRIDGE!!.Version: 1.6.09
✓ Does not work in iOS 8While the app works (in iOS 7), the UI is slow. The actual control UI for the a/c units looks pretty good (although quite slow), but the initial start screen is just ugly. Aside from that, the app insists on searching for new/additional a/c units every time it displays the list of the configured units. I have three of these in the house and I am not adding new units so frequently that I need to check every day. Even with the recent update, the app is still broken in iOS 8..Version: 1.6.09
✓ New app pleaseWorks occasionally... runs very slow. Constantly getting kicked out. Ask for password every time with extra security (it’s aircon, not my bank account). Some features don’t work at all. Out of date app that needs a full redesign.Version: 1.6.18
✓ UPDATE ME!!UPDATE ME!!!! IT’S NOT HARD TO DO!!! COME ON!!!!.Version: 1.6.24
✓ Very flakey appNice idea but a shockingly poor app from such a large technology company. Occasionally it works as expected, but currently it just crashes when I attempt to login (iPhone 12 iOS 15.1.1). Come on Samsung, sort this out, don’t continue to embarrass your company like this..Version: 1.6.24
✓ Temp displayIs there a way to change Fahrenheit to Celsius?.Version: 1.6.21
✓ Too bad Samsung forgot about iPhone usersPRO: It works perfect in home (not anymore now after 2 weeks . It wont connect to my wifi anymore. Setting up with your wifi router it's a nightmare. WPS function won't work) CONS: Unfortunately you don't have the option to keep you logged in and you need to type a complex password each time you log in. If i keep the app opened my iphone seems to get hot and the battery is draining faster. - no option to give access to other people living in the same property (ex.tenants or family members) for a determined period of time without sharing your user and password - since last update you can not add a timer anymore: "reservation failed" this is the message you get every time you try to schedule a timer when you're out of home.Version: 1.6.09
✓ Not for modern phonesUsed to work on my old iPhone 8, but with the iPhone 13 it just crashes after logging in.Version: 1.6.24
✓ Not working since upgrading to iOS 8In previous version of iOS this app is working perfectly. Having problems with the app since upgrading to iOS 8. It always defaults to the demo unit..Version: 1.6.06
✓ Remote doesn’t workThis app and the remote use of it doesn’t work anymore. I’ve tried so many times. I’d have to think twice before buying anther Samsung air conditioner..Version: 1.6.24
✓ App is temperamentalSince upgrading to iPhone Xs, I often find that the app cannot locate any A/C’s and despite refreshing the page, I have to resort to turning the phone off and on, and reopen the app before it will find the A/C’s. It never happened with previous models of iPhone, I can only think it’s a software issue, it is annoying and putting me off recommending Samsung A/C’s to anyone else. Please fix it!.Version: 1.6.18
✓ Wifi still won't connect!!!Am VERY disappointed! Have just had the new Samsung smart air split system with wifi installed.....after 5 phone calls later the wifi is still unable to be connected and had been told I'd be charged a call out fee for them to come out...I don't think so!!! So for a company who's products I'd buy over anybody else is diminishing very quickly, and your technical support is ALOT to be desired.Version: 1.5.8
🙂 Smart Air Conditioner Positive Reviews
Smart Air Conditioner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Smart Air Conditioner.
⛔ Smart Air Conditioner Problems
