CARFAX Car Care Negative Reviews

CARFAX Car Care App Complaints & User Negative Comments 2024

CARFAX Car Care app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using CARFAX Car Care? Can you share your negative thoughts about carfax car care?

CARFAX Car Care for Negative User Reviews

✓ Bricks my Iphone12Every time I open the app my Iphone freezes up, similar to when your phone dies at 1%. Super buggy, and wonder what it does to my phone.JewjitsueVersion: 3.30

✓ So Many Issues1) Maintenence schedule stopped loading. Had to delete vehicle from Garage and en-enter to get schedule to display again. Lost all the service history data I had entered. 2) Cannot edit service records that I've entered. Tried to delete and re-enter service record to correct some information, and discovered that you cannot delete service records that you've created! 3) Login works perfectly on iPad where I created account but cannot login on iPhone. Tried to reset password, but Forgot Password doesn't recognize my email address even though I can see the exact address I signed up with in the MyCarFax app settings on my iPad. Disappointed. Wasted a lot of my time entering service history for nothing..Drew YeatsVersion: 2.36.1

✓ It’s a good startIt’s nice to have maintenance records added automatically from participating dealers, but there are so many glitches it’s almost enough to make me stop. Trying to use the date picker makes it hide so you can’t actually use it. You can scale your vehicle photo, but there’s no way to save it or advance without cancelling and going back without any changes. Giving it permission to access selected photos gives the app a mild stroke and will let you select or deselect the photos you want it to access, but not actually advance to the point where you can pick the photo you want to use for your vehicle..GwhamonVersion: 3.11.1

✓ Apps shutting downThis application is a good help to monitor the history of your vehicle but the problem is that it’s shutting down and when that happens you will lose all the records that you have entered into it..JhomergillVersion: 2.59

✓ No ability to correct an errorI’ve used the app for a while and it is handy for keeping track of basic maintenance. However, it is supposed to allow you to enter the current odometer reading on your car. The app estimates I have 42k miles on the car when it’s really some 1,000 miles less. I tried to change one of my cars mileage and get an error saying I can’t change the mileage to something less than a previous entry of 305,000 miles. Well, maybe I fat fingered the huge number, but now there’s no way to correct it. The developer should edit app to allow owner to enter the current mileage..ScuzbuckitVersion: 2.48

✓ Literally UselessThis app used to be great. You could track your car's maintenance and everything on it, and it would remind you when you needed an oil change or tire rotation, let you keep track of receipts for repairs, etc. But they updated it, and now you can only add maintenance for "Carfax official" places. And basically the only places that do that are dealerships, which are more expensive to do anything. This is extremely frustrating. I bought my tires from Discount Tire a few years ago, and was happily keeping track of rotations using the app. But then they updated the app, so when I got my tires rotated today, I can't add the record because it's not a "Carfax official" place or whatever. I will not be using the app any longer. You shouldn't bother to either unless you only get your maintenance at a dealership and don't want to keep track of DIY repairs..MetroidudeVersion: 2.57.1

✓ App is ok, but has some issuesMy biggest frustration is that the reminders for upcoming services are way too early, and there is no way to snooze them or reset them for a later date/mileage. For example, the 90,000 mile service reminder popped up, telling me it was coming up soon. I am at 82,500. It will be a year before I get to 90,000. So I either mark it as completed, or I ignore the reminder for a year, and when it actually applies, I won’t remember. Same with vehicle registrations - they remind me 3 weeks before I can even do my registration. There is also no app support, and there are only 5 items in the Help menu, and that’s it. No way to get actual help..MeeschincoVersion: 3.29

✓ Does not work in Canadian regionIf the features don’t work in Canada then why are you allowing Canadians to download this app? Region lock it to US only. Can’t see details of car service history..TamjedunVersion: 3.9

✓ Looked promising but hung after 5 minutesStill problems with syncing registrations with public records. Once it’s hung, impossible to fix. Even deleting and reinstalling didn’t help..Islander boyVersion: 2.58.1

✓ Hung within first 5 minutes of useI was editing the registration info for my used car and the app became non responsive. I wouldn’t trust my data with this app..JRonnyVersion: 2.58.1

✓ Confusing as hellMy service shop, one of the largest franchised Toyota dealers in BC, JIm Pattison Toyota Victoria, is not a reporting shop. I found it very confusing how to enter my service information. Same was true for tire change at Quadra Big O tires in Victoria. Not sure if most major shops have opted out of coordinating with this app..StevieSpeaksVersion: 2.58.1

✓ App incredibly inflexibleCarfax takes anything input by a shop as truth. I had a service appointment where the lazy technician put in some crazy high mileage for the car (30,000 miles too high). Of course that was reported to Carfax and now all of my service reminders are 30,000 wrong. There is no way to change it unless you want to file an investigation request with Carfax and provide a ton of information. I understand Carfax is just using what they pull for their reports for this app but that approach where the incorrect service reports are essentially unchangable make the service tracking app useless. Nice idea for the app but the service reports should not be immutable..RuthermeVersion: 3.29

✓ This app has so much potentialNot able to set reminders for upcoming repairs and maintenance. A lot comes to maintaining a car but this app seems limited to only three things: Oil changes, Registration, and thread life. What about brake replacements? Safety Inspections? Engine check? Power steering? Engine coolant flush? The list goes on. Why is it only limited to three things and then not give us the flexibility to add our own maintenance schedule? We shouldn’t just be able to record past service records but also add reminders for our own maintenance schedule. It seems that the developer of this app is really good in making apps but has no knowledge or experience in cars whatsoever. The fact that this is by CarFax disappoints me…..Shawn EzyVersion: 3.9

✓ Was great until latest updateI have been using this app for years to keep track of my fuel usage and with the latest update they removed it an I lost all my previous data.HavacVersion: 3.0.1

✓ Removed feature - FUEL ECONOMYI have been using this app for a few years... I’ve been recommending it to all my friends. When you removed fuel economy, the usefulness disappeared. Bring back fuel economy! Without it, this app is a simple data gathering tool for car care... formerly carfax. Put back fuel economy! And make the lock screen widget actually work....Geek919Version: 3.0.1

✓ Just got locked out due to forced updateThe app just locked me out. I’m on iOS 14 and today I opened the app to find a big un-skippable “Time to Update” screen. The App Store says “fixes minor bugs” but it also says iOS 15 is required. Now I can’t update and can’t use the app at all because of it..Josh43@Version: 3.26.1

✓ So Annoying!This App was great for checking on cars i own and are going to buy, as i buy lots of vehicles this update sucks! Get rid of all thr prompts once i enter the plate and just bring me straight to the dashboard! This app is gone to the dumps!.Dat Boi, Oh S*** WaddupVersion: 3.18

✓ Not designed for DIYThe idea and layout of the app is good, but it really isn’t designed for the DIY person. It is more appropriate for the person who takes their car to the shop for everything. Prime example is: While you can log any type of maintenance in the history log, you can only TRACK four things (oil change, brake inspection, tire condition, and registration). That’s it! Nothing else. The dashboard is not customizable to track additional things. As a DIY person I do not rely only on the published schedule. I want to be able to track custom date and mileage intervals for all sorts of extra things (e.g. wiper blades, transmission fluid/filter, differential fluid, coolant change, brake flush, cabin filter, engine air filter, timing belt, etc). The app is not capable of this. It would also be nice to have a separate section/log for repairs (separate from routine service)..FixandflyVersion: 3.17.1

✓ Doesn’t work any more after updateDoesn’t work any more after update.MobileOneVersion: 3.16

✓ No car infoApp does not recognize the VIN or plate number for my car. Makes this app useless..Johnny*77Version: 2.44

✓ Where’s My Data?I used to love this app! I put my family’s cars on there and at a glance I knew if there was a service coming up. There are a lot of different services on the app for when repairs are made, so I could track almost everything I needed. So why 1 star? Because TWICE the app deleted all my data. First time was about two years after I started using it and when I tried contacted the company repeatedly, I NEVER got a response. The second time was after the pandemic started and I started getting notifications that I haven’t entered new information lately. So I would update the mileage, rotate tires, do an oil change, and I still got the notices. Then one day it simply deleted my information. I can’t recommend an app that is not reliable..Seasoned flierVersion: 3.1

✓ False Repair infoI’ve had Geiko Insurance off and on for several years, but never was given the option to have a Carfax account in reference to my car, nor Realized that when I downloaded the Geiko Mobile app, that I was giving Geiko the permission to obtain any repairs or maintenance that I had done on my car until I recently had some repairs done to my BMW that someone, some how knew that I had recently had my car worked on, but the information that CARFAX obtained about my car and the work I had done on it, had NOTHING to do with the repairs, but they did claim that I had done a repair that the car shop told me that I needed to have a gasket replaced, but hadn’t done that yet. ? When I called and asked the repair shop about what info was given to Carfax, they knew nothing about it? That’s unsettling to know that, but more questions are left unanswered from Geiko and Carfax..FURIOUS W MESSENGERVersion: 3.23.2

✓ Plate look up doesn’t work for MBPlate look up stopped working in MB Canada. Stopped working recently..Manny TowbuhVersion: 3.4

✓ App is brokenApp suddenly stopped importing service, and will no longer allow me to add service (there are no services to choose from) to the app manually. EDIT: can’t reply to your reply. No one answers that email address. I tried it first, twice..RecordScoreVersion: 3.4

✓ Internal Server ErrorEach time I close the app and later go back in I get “Internal Server Error” and have to log in with my credentials again..Fun MarcusVersion: 3.24.1

✓ Very bad book keepingSo from what I see tire rotation I put in last week because that’s when it was don’t as far as oil change that was done last month also Nh with front brakes . You people are telling me that I’m late on oil change and tire rotation but all that was put in just on Sunday my car was worth almost 7,000 now you telling me like 2400 , no thanks you people really don’t know what your doing so I give up bye bye Does anyone from carfax read anything are you people that stupied I think your app carfax maintaine needs to come off because it does hold anything true we have to keep putting the information in ourself WHY stupied so if someone is read this from carfax fix things or take the app down useless.1FootedVersion: 2.40.2

✓ Wrong infoIt shows completely wrong info about my car. It says that my car has 74k Kms while it has 67k. It shows that haven’t done oil change in 17k kms while I do every 5k in a dealership or AMVIC licensed shop..George EdmVersion: 2.58

✓ Doesn’t work anymoreIt was great but now the app says my email address or password is invalid, even though they work fine on the website. I tried the “forgot password” option but it makes no difference. Now I can’t easily access over a year’s worth of data..SpadinaVersion: 2.48

✓ Newest Update messed up Mileage!Recorded Mileages all increased after update!.DEEwunVersion: 3.30

✓ Want to love it but it’s glitching hardI spent hours uploading maintenance history and receipts, a few months later half the receipts are gone and when I try to open the ones that are still showing the app crashes..SnowryderzVersion: 3.26.1

✓ Used to love this appNothing worse than programmers who think that just because than can, they should. The new feature of major mileage service reminders is very annoying. My dealer inspects everything every time I visit. If it needs replacing, we discuss and replace the part. Thus, I don’t need to do the owner’s manual service plan. The only way to clear the notification is to say you did the full service plan. But again, I don’t service my vehicle that way. So, I’m left with the choice of an inaccurate service record or a constant red badge reminder, that is pointless. These type of things should be made optional in settings. If it’s helpful, it can be left on by the user. If not, then it can be turned off. But no, programmers know better than me as to how to care for my vehicle..FenFamWillVersion: 3.29

✓ New update causing problemsThe new update creates a lag spike with screen freeze. None of this occurs with any other app except for Carfax Car Care’s new updated app..Gb566Version: 2.56

✓ Has flawsQueen recommended maintenance is completed the app still says it is due..David exeVersion: 3.26.1

✓ My well maintenance badgeI had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops.RosielightshinrsVersion: 2.49

✓ Can’t remove bad record from merchantThis app keeps warning me that I require an oil change when it’s not required for my car for five more months. Problem is that my car’s history accuracy is at the mercy of service centers that control my history. I just purchased new tires at 28,235 miles but the Tire company erroneously entered a record that my car has 48,235 miles. Consequently my registered mileage with this app is always 20,000 miles more than I have driven my car. Therefore I get all kinds of warning messages on both the app and via emails, that my car requires service for nearly any item that requires service. Unfortunately the user can not delete or edit the record created in error by the Tire company. Update: I have filled out twice their forms to create a trouble ticket. It’s been over three weeks and now I’m asked to fill out the same form, a third time..Stevo4849Version: 3.1

✓ A waste of time and loss of records.I installed this app a long time ago to keep all of my cars maintenance records in one place and clean up some paper clutter. It worked good for a long time until last week when I tried to open the app and could not log into to my account. I received a message saying that Carfax had detected commercial activity on my account and blocked me from accessing my account. I know for sure that my account was not used commercially as it’s only signed in on my phone and no where else. I emailed customer support and received a reply telling me that the mycarfax app is not for commercial use and that I would need to purchase a commercial account. My work is in aviation and we don’t use/need carfax for anything with airplanes so there’s no reason to tell me that nonsense. So I kept very detailed logs of our 4 cars and now ALL of that information is gone unless I pay $$$. I learned long ago that nothing is for free and have learned that’s true with Carfax! Do yourself a favor and keep your maintenance records listed somewhere else. I’m out 3 years of maintenance history now, all thanks to Carfax..CbomVersion: 2.48

✓ Good app so far, but annoying notifications won’t go awayI like the app so far. It’s exactly what I needed in terms of staying on top of my vehicle maintenance and having the history in one place. My only issue is I keep getting the same notification reminders over and over again asking if I want to leave a review for the places I just had service done at. When I click no, they go away in that instance but then reappear very soon after. It’s extremely annoying because you’re expecting it to be a new notification and it’s end up being the same one over and over again..BogeyCoopVersion: 3.6

✓ Nice, but very limitedIf you want to manage your personal cars, and only want updates on oil changes, plate registration, and tire rotation, your search is over; this is a good app for that. You can also browse through your reported service history, and with a VIN or license plate #, you can get a mini-Carfax report (but no crash/salvage data). However, this app can only handle 8 cars, so if you have a small fleet, it won’t work. You also can’t manage other things like air filters, cabin air filters, and other fluid checks, but you can add receipts for them. I wanted to like this app, but the artificial limits on number of cars and inability to add other maintenance means I have to find a different app to manage those things..LuckybranchVersion: 2.41

✓ This App Is Garbage!If I could give this App zero stars, I would! Where to begin? First off, for one of my cars for Oil Change, it shows “Start Tracking”, but in my History I clearly have an oil change showing that was reported by a shop that is part of CarFax. Even when I try to go in and manually enter the data, it still shows “Start Tracking”. I have a Self Service record that I didn’t enter, that I cannot delete. I’m trying to enter my tire info for my 2001 Mustang Cobra and it only allows me to enter 1 size for 4 tire set. My Cobra (as well as other high performance cars) has 2 different size tires…bigger size on the back. So, I changed the original record to show 2 tires and then went to create a new record to show 2 tires to reflect the different size changes. When I do that, it defaults the shop to a Self Service shop. I can go in the new record and change it to the shop that did the work, but after I save the record, it doesn’t hold the changes and defaults back to Self Service. It’s a shame that this app, since it is tied to CarFax, doesn’t work properly and doesn’t show accurate information. I have 4 vehicles on this app, and there is something wrong, somewhere for all 4. Good thing I log all service manually in a log book in the glove box of each car and keep all my invoices because this app sure has its problems…unreliable and unstable..Spock0808Version: 3.8

✓ Mileage calculation incorrect after updatePlease fix the mileage calculation asap..StarLing4425Version: 3.31

✓ Good try but company is unresponsive****Update #3**** Should be ZERO stars. Customer service, what’s that? CARFAX has absolutely no idea. I email them, I contact them through the app, nothing. nada. I still can’t change or update bad data. This is simply a way to keep the name CARFAX on your mind so you may be tempted to use the service where they make their money. Through CARFAX reports. Save your time, there are MUCH better vehicle apps in the App Store. ****Update #2**** Still nothing from customer service. The recent update seems good but does not address the fundamental problem. A user CANNOT edit or change most of the info you enter. And if the preprogrammed values are wrong, forget about it. They will NEVER change. These facts reduce this app to a fun but useless game. **** UPDATE**** The app is actually good, but DO NOT expect any kind of support, they don't care! This is a way to keep the CARFAX name on your mind in hopes you will pay money to use their service. I was asked to be a beta tester for My CarFax and I thought I might be able to offer some suggestions so I gave it a try. I even had a FaceTime session with them. But, NOTHING has come if it or any of my suggestions. My suggestions may not have been earth shattering but at first they would respond to my emails, but No more! It's like CarFax is giving up on the app, recent updates notwithstanding..BobthesuperVersion: 2.45.2

✓ App logging outI love this app! I love having a means to digitally log my fuel ups and car maintenance schedules. And then, something happened. It’s just been recent that after every time I use it and then close the app, the next time I go to open it, it logs my out citing some error message. When I attempt to login, it gives me another error message saying “failed to verify account” even though I’ve used this app since it’s inception. I’ve gone through the hoops to reset my password via a web browser only to find the same failed response from the app. I have found however that I can login normally on a browser with the same usual login info. The only way I have found to deal with this to delete the app and redownload it. I’ve done this 3 times now. Can we please get some attention to this. I’m really not interested in deleting/downloading an app after each use!.Baughler312Version: 3.11.1

✓ Not good for old carsBecause you have to search car by VIN, if you have a car from before vins got digitized or whatever it wont work! my car is from '73 and this app wont recognize the vin..H.staatsVersion: 3.14

✓ Do Not use Apple ID to register!If you use apple ID to register/sign-in you will come across issues logging in. Can’t speak for all log-in types.RomynVersion: 3.22

CARFAX Car Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CARFAX Car Care.