Dario Health Negative Reviews

Dario Health App Complaints & User Negative Comments 2024

Dario Health app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dario Health? Can you share your negative thoughts about dario health?

Dario Health for Negative User Reviews

✓ AnnaTried the device and with the blood sugar monitor from pharmacy the reading was a minimum 2 mml of the r adding. Not too sure if is a reliable reading if you are looking at treating your diabetes.Type 2 alVersion: 4.0.2

✓ Latest updateSince the latest update the app is harder to work with. When I open it to get a glucose measurement I have to go in and out several times before it will take me to the screen where it ask for a test strip. The app doesn’t work if the phone rings during a measurement the B/P function doesn’t register even though it looks like it is connecting I still have to input it manually. The look of the app Is childish also. I hate this latest update and I am considering looking for another program that is more reliable. The A1C readings are off by a lot. You should be able to put the A1C reading you receive from your lab work so that you are starting at the same place. The app said my A1C was 5.2 but my lab results were 6.4!.AdeliatVersion: 5.7.1

✓ PDF sharing not workingTried a few times to send a pdf of my results but the email never arrives!.Boris!!!Version: 4.3.4

✓ Auto piqueur fonctionne plusAprès 6 mois d’utilisation l’auto piqueur ne fonctionne plus de plus sur mon téléphone doit déconnecter et reconnecter à plusieurs reprises pour que cela fonctionne bien j’ai retourné à l’endroit où je l’ai acheté et me disent que je dois racheter un autre wow vraiment je déconseille vivement de ne pas acheter et vais retourner avec mon ancien appareil.TerreboVersion: 4.1.4

✓ Can’t edit readings now… againUpdate Dec 2021 - Unfortunately in the In the latest Nov update they have gone back to the stupid decision to make readings not editable again if you make a genuine mistake……. Very disappointing Update Sep 2021 - They did change it back so that readings were editable again. you can no longer edit readings. If I make a genuine mistake like tap before meal rather than after meal or don’t round off insulin to a whole unit then I can’t go back and edit the reading. Why Dario Why???.John-AusVersion: 5.2.0

✓ Completely unacceptable!First of all I haven’t used the app for about a year and back then it wasn’t like that. This app forces you to share all your medical information whether you like it or not! You also have to select that you either have diabetes or hypertension or both! So I guess healthy people can’t use it. It forces you to enter all kinds of medical conditions you may have and there is no skip! Basically there is a skip button but it doesn’t work! If you need and app you could use in order to take casual readings for your family, avoid this one! To make things worse, there is no way to remove this info! I was trying to get a measurement of my wife’s blood sugar and it was asking me a million questions! No skip now to get an urgent measurement! So I entered anything to go though and now I can’t remove it! I have changed to not diagnosed, however the date of diagnosis has to be something. Again, you have to have diabetes to use this app!!!??? That’s insane! I wish I could have my money back!.USS ICONICVersion: 5.4.0

✓ Toujours en train d ajuster le volume pour active darioPourris comme systeme dario Ca pourrais se faire automatique. Au lieu d sller ajuster a chaque fois que l on prends une mesure de glycemie Je pense serieusement a revenir a mon ancien glucometre.Cl boisbriandVersion: 4.1.0

✓ MehDoes not work with voiceover.Bubby2010Version: 3.40

✓ Dario doesn't read test stripHave had the Dario for a while now, using on a Samsung Note 4. Changed over to iPhone 6 plus, but lately when you put the strip in, it asks for a drop of blood, then doesn't read it. I feel like a pin cushion lancing several times for a test, also wasting several test strips to get one reading. I have reset the iPhone & program several times. Very disappointing..Chevy 1 TedVersion: 2.6.6

✓ It’s a lousy meter if you truly care about your diseaseUnlike the person above, my meter is out by 30%. I’ve contacted Dario for it and they say that with the tests they have me do and the results that come back it’s excellent. I’m not going to argue with a hospital lab that tells me otherwise. My other issue is, when the meter, strips, or my fingers are cool (not cold) it doesn’t read. In Canada it gets cold, nothing I can do about it. My AccuChek meter works flawless. Unfortunately it’s not as compact as the Dario which was the main reason I got it and dealt with the shortcomings for as long as I did. Now I have an iPhone X and it’s got even more issues with that but to their defence they may not be compatible..MikPeters1978Version: 4.0.0

✓ Hell noIve used this app for the past 7 years. Was great when it first came out but it now bloated with unhelpful features (the great ones removed with subsequent updates). Never mind the shocking support behind it. Beating your head against a brick wall is more productive. Do not use this app!.Gareth1000Version: 4.7.1

✓ Needs more options, but goodThe design is good, but it could be more easy by having the option to add BGL by typing it in rather than scrolling left and right. My main problem I have with this is that it has bolus and basal for adding insulin to the log book which is added together and I need to see it separately as I am not on a pump... Because of this I will not be using this app..MusicBEATSmasterVersion: 2.6.1

✓ DangerousI am an insulin dependent diabetic and went through quite the ordeal with my Dario this weekend and would like to warn others. I have been using Dario for my meter readings for almost a year. A few days ago early in the morning when I went to test my blood sugar, the test strip read something along the lines of “Strip Error, if you try again and get the same error, contact your physician immediately”. I got the error twice, contacted the doctor, she told me to do several units of quick acting insulin, I began to get very shaky. My husband didn’t think it felt right so he went searching for one of my old One Touch meters. He brought it to me, I tested my blood sugar, it said 92… I tested it on the Dario twice more and got two consecutive readings in the 500’s. I tried different test strips for the Dario and they read 89… this could literally have killed me if I had injected more insulin thinking my blood sugar was dangerously high. I’m hoping that what happened to me doesn’t happen to anyone else. When I alerted Dario of the situation they sent me a generic email template with about 100 questions rather than addressing my concerns directly. BEWARE..HollybreakVersion: 5.3.2

✓ Great meter, terrible appI love the design and function of this meter. However for me the app barely functions. I take a reading which it records and averages but I can't access the other features of the app such as Charts and Timeline. The app just freezes and shuts down. It does this every time I take a reading too, not sure if this is a 'feature'. Loading is sometimes hit and miss and it's slow to load. Maybe I should blame it all on my iPhone 4 being too old but it runs plenty of other apps without any drama. If you're reading this Dario, GREAT meter, TERRIBLE app..Judge AppVersion: 3.3.0

✓ Why are you messing with it!!This app is great, but why the need to keep pushing through adverts, on how to manage health? Allow us to fill it in and then forget about it, but no!! It pops up every single time you use the app regardless if you’ve filled it in or not. Can’t even get hold of anyone to advise why this is? Sort it out Dario, it’s ruining a good app!!!.HolophyteVersion: 5.7.1

✓ Not usable with the iPhone 15 seriesI have used Dario for about 4-5 years off and on, and the last 3 years almost every day. It has been a part of my routine in the morning. However, Dario doesn’t work with the iPhone 15 Pro Max. I did buy a kit with USB-C, but when I insert it, it says Accessory not supported. I did contact Dario Customer Service, and they claim that the FDA has not approved it for the iPhone 15, and sent me a link for approved devices. That is like a slap in the face, because I want to use it with my phone which automatically puts the values in the health app. So until they get it working on the iPhone 15 Pro Max, they have one star. I really don’t want to invest into another system, because I had just purchased over $200 in supplies, just a couple of weeks before the release of the iPhone 15. They also do not have anything on their website about this issue and it would be nice to know if they are going to actually get the device FDA approved for the iPhone 15 or not. So many questions, and they are not forthcoming with answers..CurtterpVersion: 5.8.2

✓ Worst decision madeI decided to buy a Dario as it looked like a great idea. Everything in one app. But I had my first Dario for only a week, then it crashed. Connected but would t measure blood. When you placed blood on strip nothing happened. Tried countless new strips, rebooting phone and app. Nothing worked. After a few days it then came up with error 'insufficient blood try new strip'. This was crazy I was bleeding so much I had to put 2 plasters over same finger to get blood to stop. For the first week it worked a treat but then overnight just stopped working. My diabetic nurse sent me a new Dario but guess what same problem just won't measure blood. Have given up and gone back to old tried and tested Lifescan meter. Dario don't have support all there is, is an email address for advanced therapeutics. Don't bother emailing they don't answer 'radio silence' and as for the phone number forget it. No one ever answers. If you are Type1 diabetic think we carefully before choosing Dario. If it works it's great but it's totally unreliable and if anything goes wrong there's no support..RubyDoobyDo09Version: 3.1.0

✓ DarioThis app still doesn’t work even with all the updates Do not buy if you have a iPhone 7 and up and certainly if you’re a canadien.Gibs101Version: 4.1.0

✓ Great Technology but Not TestedI love both the simplicity and innovative aspects of the device but the strip errors are costly and painful. 1 in 2 strips doesn't recognize the blood drop, and when removed and put back in, the app says it is used. I tested 3 tests in a space of 2 minutes (using 7 strips total due to strip errors). The first 2 reported blood glucose levels of 2.7/2.8 and the third came up as 11.7. Clearly more testing and development needs to be done before people use this device definitively as a source of support for their health plan..ReuPsychVersion: 3.1.0

✓ Can’t test sugar without internet connectionSo I was at work this week and the ATT tower near me had an issue and we were notified that it would be down for a week or so( probably a fiber cut) we don’t have WiFi due to security concerns so my phone had no internet connection. The Dario App will not even load to allow me to test my sugar level. So I had to go all day without knowing my levels. This is completely unnecessary. You can try it yourself, turn on airplane mode, then turn WiFi off and try and open the Dario app. You can’t get it to load. This is horrible design and potentially dangerous. I didn’t have a backup sugar testing kit on me, because the Dario is supposed to be convenient, but now I can’t really trust it..DJBatteryVersion: 4.0.2

✓ Not happy....Used this app for some time, and was happy, the strips at $0.60c each was expensive, but, they had them on special, I bought a couple of hundred dollars worth to save money, unfortunately I did not realise they had a use by date, and I wasted my money, a reputable company would not put them on special with a low use by date. If they are out of date, readings can be way out.....I have changed to a far cheaper alternative, The app is designed to bleed your pocket, if you don’t keep using the strips regularly, your final readings will take longer to get. WOULD NOT WASTE MY MONEY AGAIN...... App designed in Israel, made in China, that was disappointing as well.......SecuritysuppliesaustraliaVersion: 4.8.2

✓ Bad Test StripsI had this system for a year why I was trying to lower my A1C down from 6.9. From time to time I would get high readings and I thought it was just me and then after a week of getting high readings I decided to test with my old device and got a normal reading. The readings were as much as 60 points apart. I work with the company and they sent me a solution to test my test strips and it turned out they were bad. So I opened a new pack and things looked okay but after a week I started to get high readings again. I opened up a new package and got a normal reading. It seams that the test strip go bad after a few weeks because it has now happen again. I am going to ask to cancel my subscription..PostnonicknameVersion: 4.3.1

✓ Logbook keeps closing the appIf you are taking a reading, it works, but as soon as you try to add notes or any other distinguishing marks (like fasting, premeal, postmeal, or bedtime), it closes down. When I try to reopen the logbook to make these changes, it closes immediately. They need to get that fixed because that is information my doctor likes to see. I have the latest version of 5.3.4. A new update that fixes this glitch would be nice. I’m tempted to go back to my old meter and the logbook I used on my phone with it until this is fixed..CarogriffinVersion: 5.3.4

✓ Support non existentIt has now been over a week of contacting support to no avail. My app is stuck on Region USA, even though I live in Australia, and each time, my support queries are answered by an automated reply that my feedback has been forwarded. No mention of resolution for a seemingly simple problem. Unless you live in the USA, this app is quite useless.Perro BroVersion: 5.1.0

✓ RetiredinbrooklinRecent upgrade has left me unable to connect. I have tried exiting the app, turning my phone off and on, changing the cord all to no avail. Been waiting forever to see what Dario was going to come up with when the iPhone 7 was released. Seems like I have to buy a whole new Dario as opposed to purchasing just the lightning connector. Looks like it is time to buy either the Freestyle Libre or the Dexcom CGM..RetiredinbrooklinVersion: 4.0.3

✓ Device is terrible!The strips work fine, but then so do the strips from other companies. No big deal here. That’s the bare minimum. Where the whole system fails is that it tries to do way, way, way too much. Updates have ruined my experience every time because they take away an important feature so they may add yet another premium feature (for the low, low price of $240 a year “discounted” from $360, hahahah!) that I will never, ever need or use. 95% of the app reminds me of buying a new computer and finding it stuffed with bloatware. Suggestion: make all these unnecessary complicated doodads an option to be added, and offer a clean, simple app that just keeps track of the data. That’s all anyone needs..AllCarsEatGasVersion: 5.6.1

✓ For Adults OnlyThe Dario System is awesome however the app is less than perfect. I had a convo with the distributor and this is why its titled for adults only. The original versions of this app allow you to do more with the readings such as delete. now due to children tampering with readings and measurements that feature is not availible. My suggestion would be passcode the app or readings so when one needs to be deleted than you can enter the passcode..Funnyunkle2006Version: 3.3.0

✓ DarioThe little meter comes up with not connected while running 10. 3.1 works fine on iPad running 9.3.5.Grantan1Version: 3.3.0

✓ IPod touch not supportedI received this from their support team. The iPod touch is not supported for use with Dario. For a list of our supported devices, please visit our website at www.mydario.ca/getting-started.81GVersion: 3.40

✓ Ask your users!I LOVE the Dario. However I do NOT love that you have removed the function of being able to delete individual readings from the app. Since the update that removed this function I have had quite a few readings that were wrong! Many high readings that after I retested they were normal. I understand your (flawed) reasoning for removing this function: accuracy of results. However as an ADULT who is responsible for my own health I need the function available. As readings that are errors ALSO skew the data. Have a parental function that allows parents (who are responsible for their child’s health) of a diabetic child who use this app, to switch off the delete function or to approve the delete function. Your app developers are very clever and talented, I’m 100% sure they can figure it out..PhoebeH28Version: 3.6.0

✓ Unable to change to mmol/LNot as user friendly for Canadians who are used to measuring in mmol/L. There should be an option to change this. I am also unable to figure out how to change my region... it says USA even though I’m in Canada despite turning on location services.HihihigihihihihyfnyfkfkVersion: 3.6.0

✓ Works Fine technically, however too intrusive to get just a readingWith regards to getting a glucose reading result, it works, but there are Ads allover and sugestions and requesting information that gets in the way of its simple purpose of getting a glucose reading i recently installed it again to see if it had improved and now i have to provide my cell number to get it to work "fully", and only an "emergency" reading can be taken in small leters way beyond the bottom of the page. my original 4-star is now a 3-star app, sorry reading glucose is serious business for diabetics and have no time for distractions the concept is fine, the hardware is good the final product is not workable for a diabetic when in distress I hope they manage to work around these issues around the diabetic person and not the other way around force people to an intrusive app regards VH.RgVhVersion: 5.5.0

✓ Amazing product. Disgusting in app ads and pop-upsFirst off, a type 1 diabetic reviewing this app. I love this app. I love this product. Literally holds me back from upgrading to a CGM or something else, this app is easy to use and perfect for an active lifestyle without carrying the bulk of a traditional glucose meter kit. I felt embarrassed bringing my old meters around that beeped and the obnoxiously large Fanny pack pouch. This product was a godsend since it uses my number one carry on: my iPhone. Now, the app. First, it’s useful and user friendly. Simply plug your Dario into the lightning port and even the app will pull itself up to get a glucose reading. Super simple. Where this company goes wrong is the HORRIBLE and RIDICULOUS advertisements they push off almost every time I launch the app. I’m used to a quick test method and before I can measure my blood sugar, the company shoves a full screen advertisement for their test strips, plans, and offers. No thanks Dario, I’m good. This is repulsive. I’m only using the app to test my blood sugar, not spend even more time wasting my time and money on plans. The app used to not have these pop ups, but there’s no other way to turn these off. Ridiculous. Shame on you Dario..SizzlnmilfVersion: 4.4.0

✓ Love the device, the app needs workI love the Dario meter, especially the convenient compact size and the the tiny amount blood needed. The app on the other hand is just ok There are a few annoying glitches : - I hate that there is no way to delete a measurement once taken. Let me control my own data at my discretion! -The app is a bit glitchy occasionally freezing totally hanging requiring me to kill it snd restart. -Most annoying of all are the endless “helpful” tips when the app, for some inscrutable reason, thinks I am having trouble connecting the meter. I have never had a problem connecting meter but have spent countless hours seeing and clearing the same notification over and over again. Please fix this and it is 5 stars for me..David HewickVersion: 5.1.1

✓ Mohammed rahmanHow can I put suger level when I check.Ataur74Version: 4.7.1

✓ Health integration missingStill doesn’t exist. When is it coming?.IamtripixVersion: 4.3.4

✓ Doesn’t Do Anything!I just downloaded the app and it doesn’t do anything. Just shows the “promotional” images carousel. I tried closing and restarting the app a couple different times and once it told me to install the latest version. What? I just downloaded and installed it. Tapped the button to get the latest version which did nothing but go to the store. I guess I already have the most current version. The “Get Started” button does nothing but move to next image. This is a totally useless app. I would have given it zero stars but that’s not an option. Maybe test your app before you upload it to the store?.CodeZombieVersion: 5.7.1

✓ Facebook errorI have just installed this app after buying the device but it won’t allow you to log in to get started? it says you have to log in with Facebook but I do not understand why unless you want everyone to know your business? this app should have and interface that allows you to use and set up without having to rely on apps like FB? in this day and age not everyone wants the whole world to see everything about them……....MijkolVersion: 2.6.6

✓ Good concept, won't use itThere's no other alternatives than the blood sugar units they use. Which isn't the same as the ones we use in the UK and it'll be very confusing to switch. Otherwise it's a great concept which should work fine..Bethh2_Version: 2.5.1

✓ I wouldn’t give the app a star at allGot dario as everything seemed to work with voiceover until you actually sign in then nothing.. may get voice thru earpiece but makes it very difficult to use effectively... when contacting Dario support totally uninterested and basically dismissive.. their reply was Dario does not support this feature, it is not suitable for such a use... £50 for a glucose meter that cannot have the app be supported by voiceover is ridiculous and unacceptable.. it can so easily be voiceover friendly and their customer service needs to improve.MichelzaVersion: 4.0.1

✓ ArghApp used to be really great but it crashes constantly now and also turns up my speaker volume to full blast nine times out of 10. Not impressed. Please fix.F!ck this shizVersion: 2.6.2

✓ Buggy-crashes frequentlyUpgraded to 5.0. Can’t enter much before it crashes. I then need to dump the app and try the same thing over and over. While a great product, the software has been getting worse and worse. The last app generation wasn’t much better. Hopefully they will fix this soon. 5.2.0. App is just getting worse. I have had several tickets in and support is useless. I can’t even enter a meal this morning and it fails/crashes every day, multiple times. I will probably be looking elsewhere as I can’t even use this app anymore. I have a new phone and have done everything I can but nothing works..Js1699Version: 5.2.0

✓ Recent app changes are poorApp changes are still poor. The original graph of highs and lows worked far better than now. Please change back..Roo_pooVersion: 5.4.0

✓ Do NOT update app if you measure in mmol/lI updated the app to the latest version 5.0.0 and unfortunately the new Home Screen is not displaying the last measurement in mmol/l, although the units are displayed as mmol/l the number doesn’t match e.g. my lady measurement was 4.7 mmol/l on the Home Screen it displayed as 84 mmol/l. This is potentially life threatening if someone glanced quickly at the measurement and made an ill-advised decision based on it. I have contacted Dario support but their response was not at all helpful..AVS**Version: 5.0.0

✓ Fix profileI have filled it out complete but still wants me to input oral medication. I don’t take any but still says profile is incomplete..Canoe app blowsVersion: 4.3.4

✓ Run away!I love the concept of this however the execution was horrible. Got my meter in the mail opened it up tested my blood and it was 70 to 80 points different from the meter I’ve been using for years which has been tested with my doctor. Tried to calibrate the Dario unfortunately they force you to buy the test solution separately. Spent close to $300 and the meter is useless until I buy the test solution. How hard is it to put a two dollar bottle of test solution in the package along with the test strips.I fear that while this is a great concept the company is only interested in getting your money. Unbelievably shortsighted and not fiscally responsible. Tried to call customer service, they’re closed. What a shame would’ve been so easy for them just to include the solution..Mulch54Version: 4.1.3

Dario Health works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dario Health.