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Express Invoice Invoicing App Complaints & User Negative Comments 2024
Express Invoice Invoicing app received 59 complaints, negative comments and reviews by users. Have you ever had a bad experience using Express Invoice Invoicing? Can you share your negative thoughts about express invoice invoicing?
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Express Invoice Invoicing for Negative User Reviews
✓ Missing key featureThe program is missing a key feature to me - the ability to Record and SAVE an invoice as PDF to Files folder. The desktop version does have that. I really hope in the future update it will be added..Version: 8.10
✓ Good Program but...I have the PC version and was delighted to see an iPad version. Being able to sync between iPad and PC would be wonderful with this app. In this version it appears that the email function was removed. I never got it to work in the previous version. I was able to enter the settings for it but it would crash every time I tried to email an invoice. This version you see the email buttons but they don't appear to be functional; you cannot enter the settings or actually email. Maybe it's a bug that they are working on. It's a very clean looking app otherwise; they just need to fix it. Now I see unsightly ads in the footer of this software which was nonexistent in the previous version as well. Nice feature to apply discount on overall invoice. Problem is that it does not allow you to apply this discount pretax as an option. Speaking of tax, it does not appear to have the ability to apply tax to the total items in the order; it applies the tax rate to each item separately. Maybe this is why it does not or cannot apply discounts pretaxed. I would prefer to see a total of items, and then apply a discount, and then apply tax after the discount. Shipping/handling could be a separate tax exempt charge..Version: 3.81
✓ NessExcellent when working, but has bugs and jams page open and can't work any longer. Shame really!.Version: 3.81
✓ Update neededNew update needed. Every time app is started up it crashes. Another way to improve app is to put a barcode scanner to scan items quicker..Version: 4.10
✓ David WoodI have been waiting for 6 weeks for an update as my program will not restore data from either Dropbox or Google very poor for such a large company plus the only way to contact them is via email No contacts details available.Version: 4.28
✓ PDF Invoicing only?I want to email my invoice, but it seems that it only sends in a PDF format. Am I missing something here? Can my customer open his mail and see the invoice?.Version: 3.91
✓ It doesn't seem to be downloadableCan't seem to download it. I am on the point of buying the desktop version.Version: 3.81
✓ Needs Better Customer ServiceWhen apple changes from I iOS software to another , It's takes the company too long to fix the bug fixes in it , Once you get it working right , It works great on your I Pad ..Version: 4.10
✓ CloudAm using this software on laptop, and would like to know it I can still access the same data while using the mobile app version.Version: 8.10
✓ AnnoyedVery annoyed!! Since the update it keeps crashing and will not let me email any invoices to my customers. Now looking to use a different app!!!.Version: 4.38
✓ Worked greatHave used this program for years on the computer with no problem but needs update. Unusable until it's updated.Version: 3.90
✓ How to sync with desktop version?For my business I use the desktop version of this software on my iMac (which I purchased). I am happy that there is a version for the iPad now, but I cannot figure out how to sync all of my info from the iMac version to the iPad app. If anyone has any suggestions please let me know. My iMac Express Invoice version is 3.68. Thanks.Version: 1.0.3
✓ Don't downloadThe screen goes black and freezes. Have to close the program. Can't input either COD or Account on work completed on the invoice page..Version: 4.10
✓ ReviewGreat app! Love the features but when the app is running it tends to give me a black screen. Only way to get rid of it is by closing the app and re-opening it. Please fix this problem. Thanks.Version: 1.0
✓ Black screens!!Every time that I choose cash on demand the whole screen goes black! Rendering the app useless for my company....Version: 1.0.3
✓ FRC’est pour quand la version française ?!.Version: 4.57
✓ Web accessWeb access very complex to set up on Mac version. Router needs a fixed IP address as well. The iOS version is completely separate from the Mac version, therefore the IOS version is not a window into your Mac info or vice versa. Maybe I just can’t figure it out..Version: 4.57
✓ Full of bugsDo not buy this product. I up graded to the "professional" version and still got nag boxes asking me to upgrade. The email function opens but can't be closed. This is vaporware..Version: 4.38
✓ Can't restore from google driveWould be a 5 star app if I could import my details from computer, as I use express accounts on my computer daily, it is very very good, please fix this issue!!!!! Or let me know if i am doing it wrong, will change to a 5 star then.Version: 4.10
✓ GlitchTrying to add item and the keypad won't go away to save. Useless..Version: 3.81
✓ CRASHEDHave been using the NCH Express Invoice software in one form or another (Mac & iPad) for 3 years. Had a problem about a year ago, which NCH helped me resolve after a few emails. At that time I switched to using an iPad exclusively for my customer billing. Just last month (12/2017) I installed the latest Apple iOS update, afterwards the Express Invoice app started locking up every time the pop up menu came up (window that allows you to save/record or email the invoice). I have been unable to save, print or email any new invoices or quotes. NCH needs to get ahead of the game with updates. Customers, like myself, cannot afford to wait weeks or months for updates to fix incompatibilities between their apps/software & the platform’s operating system. I attempted to revert back to my Mac system & Express Invoice app, but it also is locking up (at app start-up). I tried to contact NCH about these problems, but have yet to receive a reply. I am so disappointed with NCH that I will be purchasing a different app for my invoicing & will no longer be using any NCH products..Version: 4.57
✓ An ok appThis app is ok but it defiantly needs to have a barcode scanner added, so that items can be easily added to the invoice. PLEASE MAKE SURE YOU ADD THIS ASAP. THANKS.Version: 4.28
✓ Shame of you.It looks fantastic and for short time about 5 invoices works perfectly, but then you waste your time, because the app gone freezing and you loose all your information you feed. I give you 1 start for the 5 invoices. Thank you..Version: 4.57
✓ Good simple appI already own this software for a pc but wanted something i could use on ipad This Would be the best invoicing app available for creating sales order/quotes and to then convert them to an invoice if only here was a facility to print!!!! please add a print facility!.Version: 1.0.3
✓ ProblemHi, I can not record my invoices or do anything when I get to finish it I can not record and email can’t do anything not happy with the app love the computer program but my computer messed up and can not use but do not like the iPad app at all.Version: 4.57
✓ Used to workI’m only giving one star as no option is available to give zero stars This app used to work well I have been using it for many years and I have invested a lot of time creating customer and item lists which also used to work well but the last few updates have made the app almost impossible to use and it is completely impossible to get any support from NCH I just end up going around in circles so hopefully this review gets some attention from NCH or alternatively stops other people from purchasing.Version: 10.33
✓ Sync issueI’m having problem with syncing the data between my iphone and my PC. Also I already purchased the ultimate upgrade same thing. Need to update the app.Version: 8.24
✓ Express InvoiceI’ve used the free version for years now and it’s been fine, albeit it has its little quirks. It did what I needed it to do, and that was fine. This year I bought a new iPad and the old program wouldn’t load until I paid the 9.99 for the professional version. I paid for it and have yet to be able to record/save an invoice and print. Once all the info is entered the screen freezes up and you can go no further. It’s useless as it is..Version: 4.57
✓ CustomerWhy I can’t add customers?.Version: 7.09
✓ No customer serviceI have gotten no reply to my many messages. I bought the software and now it doesn't work after os8. Big fail..Version: 4.10
✓ Great app but....I like app but it crashes when i try to email a quote. Please fix and I will give it a higher rating. Thanks!.Version: 1.0.3
✓ Same troubleEver since updating it just crashes.Version: 4.10
✓ Don’t waste your time and moneyI have been using express invoice for the past few years. The application works, however there are several drawbacks. My first and biggest complaint is the lack of customer support. Getting through to technical support representative is a nightmare, and unless you pay a subscription fee for support, you won’t get any help. Trying to get computers to sync is a nightmare, and if you do it incorrectly, you will lose all of your current invoices. No flexibility within the app itself to add contract terms and conditions. The developer rarely releases any updates. In my opinion, Express Invoice isn’t worth the time or money to purchase..Version: 8.10
✓ Nice layout but too many bugsI want to use this software. Its pretty easy to use when it works. Right now you can not do an invoice and have it saved a d emailed at the end without the software locking up and all the information being lost. It is a major bug that needs to get fixed. The other issue is I paid $9.99 to have the three features unlocked and i still can only make 5 invoices a month. This is ANOTHER bug that should be fixed. It keeps asking me to pay another $4.99 to unlock that feature..Version: 4.57
✓ Don't waste your timeCould be great but they want you to buy before they'll offer support. App crashes every time I try to email an invoice. If I can't get support on something like that without having to purchase, then the free version is just a waste of time. Don't bother..Version: 1.0.3
✓ Free?Trial period very expensive.Version: 4.57
✓ Doesn't work on iPadI was enjoying the app very much until iOs8 update. Now all the invoices need to be done and payments applied, but I can't even look through them or just open one, the screen freezes or blacks out. All work is on hold and it's terrible! Hurry with an update, please!!!.Version: 4.10
✓ Unable to upgradeI have been using this app for about a month. I went to add a new customer today and I was told that I could only have 5 customers. I currently have about 20 in the app. So I decided a would upgrade anyway, I don't want the hassle of setting up new software. When I try to upgrade it says starting purchase and then nothing. Absolutely nothing. Now what?.Version: 4.08
✓ Crippled since the iOS updateAfter composing your entire invoice, it won't take the info and you have a blank invoice. Used to be good, but completely useless now..Version: 3.90
✓ Français CanadaD'après vous aller vous avoir cette version en français car je les achetre le logiciel déjà sur mon ordi windows et ça fonctionne a merveille ?.....Version: 1.0.3
✓ Very poor supportThis app brakes down all the time. I once was unable to invoice for 3 months due to upgrade fault. Avoid at all costs.Version: 4.38
✓ Express invoiceKeeps locking up not good.Version: 4.38
✓ Good appGreat app but I’m having problems synching it with my laptop..Version: 8.07
✓ A few improvements neededI gave this app 3/5 because it is easy to use. With 2 minor improvements it would get 5/5. The app desperately needs the option to include a company logo, this makes the invoice look like it is tailored to your business. Secondly the option to print is needed, we still live in a world where not everyone has email access. I have a portable printer that can print an estimate out whilst I am at my customers house measuring for carpets on my laptop. Being able to do that from my iPad would make this app perfect. Thank you for the app so far.Version: 3.81
✓ Make lots of drafsMost of the time when i make invoice and save it then it saved as empty draft already reviewed before..Version: 8.24
✓ My thoughtsThis would be an excellent app if it didn’t crash when after doing invoice if you try clicking anything but record and email. Also constantly asks to upgrade and i paid for this back in sept 2015..Version: 6.09
✓ No longer works, and lost my dataI used this app for a while as a trial, worked great until the latest iPad update. I even uninstalled it and reinstalled, that did nothing but erase all my previous invoices i had stored. Mind you this is after i paid $10 for the full version. Big waste of money, and i lost important data. i no longer trust this app, nor will i use anything made by this company. people use this for business, this is unacceptable..Version: 4.10
✓ Additional Updates NeededI, like everyone else, likes the simplicity of the program, but I need it to outline the outstanding invoice by the due date per invoice not clustered by account name. I also purchased the program and one day it reverted back. Each time I attempt to restore the purchase it tells me it is unable to sync with the cloud. When I open the open invoice tab I would like to only see the unpaid invoice and have a separate tab for paid invoice that might need to be modified or repeated..Version: 6.09
✓ Poor response to ios8This was a great app until iOS 8. Now crashes all the time. The company has been slow and has not come up with an update almost 3 weeks on. They promised 10 days for the update which has now passed with no update or comment available. Pretty poor for a large company..Version: 4.10
✓ Still waiting for an answer to constant problemsIf the company sees this message can you please fix the bugs that keep crashing your app. I have paid money as usual (even though it says it's FREE) should have known better. I have sent emails with the report from your app and have had no reply and cannot use the app I have paid for. An immediate response would be appreciated..Version: 4.38
✓ Great, simple, but crashes!Great invoicing, simple to use, but crashes when emailing! Everything else is easy and just what I need. It would also be good to send to printer also.Version: 1.04
✓ BadCrashed twice. Deleted. Not the first review you guys wanted..Version: 3.91
✓ Need to updateDoesnt work with ipad ios8.Version: 4.10
✓ Lots of bugs avoid at all costI paid for the premium version and unfortunately the softwares was filled with bugs and not user friendly. Feedback: -some items would display the wrong quantity when the final invoice is printed -random freezing of UI -random crashing of app -invoice is ruined and need to create the invoice over again if you remove an item after the invoice has been recorded, this means there cannot be any mistakes or if a customer doesn’t want an item you would have to re-create a whole new invoice. Very time consuming if the customer has over 25 items. -no search function for items, must memorize SKU or scroll bar very time consuming inputting items.Version: 10.30
✓ Great app,Have tried this app meets up with majority of my needs but with few flaws like back up options given for google drive and Dropbox don’t work, Obviously records need back up , What I fear is if this app stops functioning like other apple apps do by simply stating needs updating; This program was last updated one year ago, Great it’s functional with iOS 16 Quite impressive, Decided to purchase this program but got caught up with two pricing factors; £8.99 and £12.99 ??? Reading the functional features there is no difference, Maybe the developers can explain the additional features in the pro version,? Until then I’ll use the basic invoice generator with manual cloud backup, Which obviously is not as good as this invoice express program, I need one good permanent program This fits in fine, With working back up be it in local devices This program is definitely 5/5.Version: 8.24
✓ Not happyI have been using this app on an iPad 2 for 4 years. I purchased a new iPad generation 6 and backed up data off old iPad just in case my old one ever died. This day has come. I have spent a whole day trying to get the email service to work to send out invoices with no luck. Seems I will have to start over with a different program..Version: 7.01
✓ Easy to use when it worksVery good layout and super easy to use when it works. So many bugs though. I paid $9.99 and it keeps asking me to pay again. It still doesn’t allow me to make more than 5 invoices and that’s on a lucky day when you are able to save them. When unlucky it will get freeze until you reset the app. But then you lost your work. I also have also wanted to contact support but it cost $57 to have access to it. Looking at the other reviews I noticed that the same problems have been coming back for years and were never fixed. Why am I having the same exact problems that some people were having 4 years ago? Instead of replying, why not spending time fixing the issues? That app should have been taken of the App Store a long time ago as it reflect poorly on the platform..Version: 4.57
✓ Very helpful on the goWas so happy to see this app. It doesn't let you sync with your desktop software, but it's good for mobile invoicing. I especially like that it allows me to email a receipt to a client. Also, it will crash if you send an invoice using 4G. So, make sure you have wifi turned on-very annoying quirk that needs to addressed. Speech to text function isn't offered either..Version: 1.04
✓ Best business app in the store!I've been using this app on my desktop for 3 years and it is by far the best and easiest business program out there, I want to purchase the app for my I pads, But it doesn't work!!!! your ratings are falling by the day! come on guys! fix it already...........Version: 4.10
🙂 Express Invoice Invoicing Positive Reviews
Express Invoice Invoicing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Express Invoice Invoicing.
⛔ Express Invoice Invoicing Problems
