Amazon Flex Negative Reviews

Amazon Flex App Complaints & User Negative Comments 2024

Amazon Flex app received 151 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Flex? Can you share your negative thoughts about amazon flex?

Amazon Flex for Negative User Reviews

✓ Poor pay for Loads of hard-work and poor net profit!Amazon will keeps ripping off drivers everyday And pay the game of “Divide and rule” Unless Amazon has a Union. Amazon needs a Union. Else they will keeps drivers under high frustration with high volume of packages and low pay with poorest customer service in the entire globe..Anmol05Version: 2.123.1

✓ APP DOESN’T EVEN WORKI have downloaded, deleted and re-downloaded this app multiple times as the app doesn’t even work. Once you click in it’s just a blank white page. Have reached out to “support” on multiple occasions and every single correspondence was word for word the same email I would receive back every time which is frustrating. Quiet disappointing to say the least. If you want people to work for your company at least make the signup process easy, have a working in order app, and train your “support” team to actually support and help..LaMadrina89Version: 2.123.6

✓ Delivery driversI dont know about other people dealing with delivery drivers that are beyond lazy. Parking in the middle of the road, throw on there flashers and deliver a parcel instead of doing what everyone else in the world does which is to pull right over and park there vehicle correctly. This isnt just amazon delivery drivers but also all food delivery apps as well. Your a delivery driver not the pope pull over you lazy people!!! Amazon screen your drivers better and hire people that arnt lazy AF!!!!.SaskRaisedVersion: 2.123.10

✓ Not available in CalgaryNot available in Calgary.Terax92Version: 2.121.2

✓ Work & No PaySo, I will start with the positives! The money itself is pretty good compared to other delivery services. The job itself is pretty easy: in regards to loading the packages and delivering them. That’s the positives. So, I’ll repeat a lot of other reviews in regards to the “blocks” you have to accept. My first day I literally was sent 50 mins away from the warehouse and then once I start delivering, I quickly discover that I’m delivering up and down the Ozark mountains on not dirt roads - but big red clay with rocks sticking up and out all over the place along with some of these being so narrow my little compact car barely fit. Then, my 3 hour block was up before even 1/2 way through my route. I call driver support and they tell me to deliver what I can and call back before my last delivery so they can mark my time to pay me extra. I didn’t get it all done but I did get paid for my extra time that day. Not having a clue as to where we’ll be going is a problem! However my biggest issue is them not paying for my time when I’ve been told, thru chat that I took screenshots of, that I will be paid for time worked beyond my block. Three different occasions this has happened and I have not been compensated. Isn’t this illegal??? So, if I am not done by the end of my block and I return the pkgs to the warehouse, I could be terminated for not doing a good job. I don’t mind working BUT I DESERVE TO BE PAID FOR MY TIME!.MmdouthitVersion: 2.108.3

✓ No other options visible on the appWhere do you want to deliver, this is only message I am getting in the app, apart from this no other options are visible on the app, already spoke to customer support they said account is active..KiranWaghmareVersion: 2.113.1

✓ They just don’t set the expectation rightThey offer an amount of let’s say $66 for a 2 hours block. They ask you to agree to complete 40orders in that time. Which is fair when there I no traffic. The app tells you before you leave to come back to the station to return any undelivered packages. Delivering to Hollywood in a 3hr shift on a Friday night while many venues are now open to get to Hollywood took me 1 hr and to go back to the station 44mins. Giving me only 1:30 to deliver packages to building with no codes to enter, no instructions where the lockers are, and of course no where legal to park. I did well driving in Gardena and Beverly Hills. Now I’m underrated driver and received a warning for not male king a delivery attempt which I couldn’t because the app wanted to me to go to the door to mark why I’m not delivering (I couldn’t there was a roadblock)I went past the time in more than one occasion which I believe probably I’m not getting paid. No response from them yet..David Alecander VVersion: 2.88.1

✓ Fix your appNavigation for scheduling the order of deliveries is a bit of a joke. If you use an esim in Australia it can't figure out your region and assumes you're in the US, so you need to put in another SIM to make the app work. Some real rocket scientists wrote this app..~Fybre~Version: 2.78.7

✓ Problems with updateThe app doesn’t working without update, and I'm having several problems where they ask me to update but when I go to update, it already appears that it's updated but even so the app keeps asking and it doesn't work. I do not know what else to do..Sasud1268903Version: 2.112.2

✓ Will never get activatedThis the worst app and work opportunity I have expected in the delivery jobs. It’s been more than three months, whenever I check it asks a survey and never got activated. Considering this as a side hustle will get you nowhere. I don’t recommend this..AgdjkdiebdhcVersion: 2.121.2

✓ Logistic messYesterday done 60 miles for food delivered for a1hour30 block paying me 24 pound when in total it took me over 2 hours it’s ok asking people to drive there you have to get back to your home address if no more work and also done work yesterday over water which costs 4 pound there and back you should make people aware of cost on booking so total earn is 20 less petrol any tolls involved should be included and payed extra thanks James.Jam1878Version: 2.108.3

✓ HorribleHorrible app doesn’t allow to change region it’s been 2 months and I’ve emailed called and nothing has updated there is no support and no help with this problem always says nothing available for work and no menu to change region as I’m not living in the same state I originally choose to start the work. Poor service.KaishabelleVersion: 2.93.4

✓ Amazon flex app not showing any details !!I downloaded the app and all it asked for was area to work in and I selected Toronto/ Canada and since then it only shows me “Thanks you for your interest. We will email you when Amazon flex is available in your area”!!!! It even didn’t ask for postal code ? I can see others commented they are having account in Toronto area but seems something wrong!!!.Email cryierVersion: 2.119.2

✓ SosoWhat happens more u work more than 4 hours do u get paid? They expect u to finish in few hours with out paying mileage or it pay , what horrible experience.Jaybond1885$Version: 2.123.6

✓ ProcessAs a new driver. There are a few things that I would make the process better and be able to make a smooth delivery. At fresh have somebody at the check in for help. Been there twice and see other new drivers on what to do and what to do. The labels. Put a # on the label and big enough. Delivering at night it’s hard to see and find the package. Would be great if they would have the packages all together or have big numbers to be able to find the package. Also do not put to many apartment packages together. They need to put a building # and what floor and what side of the apparment, left or right. needs to be delivered too. Would suggest no water,Gatorade’s 12 packs to be allowed to be order thru the app. Only allow one package. So people order 3-6 of this packages and are on a apartment complex. Not fun making the delivery..Gene.TXVersion: 2.107.1

✓ Time wasterSpent 11 days setting up the account and long wait for background check, and when it finally all got set up, I logged in and it says sorry there’s no delivery opening available for you, check back in a day or 2, this is actually a joke.Zoos fjr djenVersion: 2.112.2

✓ Tips breakdown?I heard another cit that they’re able to see the tip break down but it is not available after updating the app for me here in Utah. Also that does not work if I’m connected to the warehouse Wi-Fi. When I am done scanning at a warehouse that will not update my route and I have to force it to close and reopen it for my schedule to appear. There seems to be glitches when working at Whole Foods stores. I have to keep saying I’ve arrived and re-opening and closing the app for it to update the schedule. My biggest pet peeve though is when I’m doing same day deliveries that multiple packages are not grouped together and I get the one package out of my car only to return start travel deliver a second or third or more packages at the same location when I can be more proficient by having all three Advil to take one photo and scan all three at one time..Mellie!melVersion: 2.94.2

✓ GPS TerribleThe overall experience for delivering with Flex is great. The GPS through the app is horrible. I do not like it. Not sure if updates are taking place or not but the GPS needs changed. Their GPS will tale you through a construction area, closed or blocked off street, etc. I also do not like the fact that we are no longer scanning packages. Once we leave the warehouse we just load and go. I have had a few instances where all the packages have not been there on my route. I have also experienced after finishing my route, its telling me to return packages (that I never had) back to the station. I have not had much help calling Driver Support either. Once something is reported, its never taken care of as it should be. They also should make sure that all customers have porch lights on (im sure alot of Flex drivers can relate). But again, the overall delivering experience with Flex is great because its bringing in extra income but they need make some changes..Butterfly0318Version: 2.108.3

✓ Map is unreliableThere were multiple occasion where the navigation will show you illegal turns, road that does not exist and often I will need to u-turn after a drop. Should make it easier for us to export or copy addresses, so that we can use Google Maps..Nick that worksVersion: 2.98.1

✓ Can’t even change vehicleMost absurb app I have seen which doesn’t work you can’t even see your own profile let along trying to change vehicle types it’s just a black page which shows you how to sign in and sign out only.HassanSFDCVersion: 2.95.1

✓ Connectivity and App SpeedThe app doesn't connect to the internet when an increased offer is given to me and I try to accept it. App also takes too long to open..RyansydauVersion: 2.84.1

✓ Schedule and driver locationThis app has the ability to track the driver when the driver is heading toward the collecting location. I was late by 3 minutes and a few seconds due to heavy traffic. The warehouse said that the block has been assigned to another driver, again, bearing in mind the app has the ability to locate the driver and heading toward the ware house. Is it because the warehouse operator unfairly assigned the block to another driver in an increased rate? Questionable because I was late due to heavy traffic by a few minutes. Also, the app vs the warehouse staff. If they really want to mess with the driver, they will send the driver to deliver 1 hour driving route, not considering the travel time and fuel cost!! Something is not right here..GokteVersion: 2.108.6

✓ Earnings not correctDone multiple blocks. Not earned over £8 an hour with fuel factored in. Even less when considering insurance and vehicle running costs. Eg. WF5 pick up. 4 hour block. Delivery location 30 minutes away. 3 and half hour delivery block. Took 4 hours, rushed the full time, as there were 42 drops. 40 minute drive home. Delivery location not local to pick up point (never is) Used £15 in fuel. Got paid £52. 5 hours of driving on a 4 hour block. £7.40 an hour. At this point I just don’t think it’s worth it. They say they calculate the amount based off the distance to and around the block. This is a lie. Other drivers turning up for the same amount at the same time were given blocks closer and with less drops. When you turn up you get given any block of the designated time. They never factor in distance, no matter how much they say they do..BugfccjiytddcbbVersion: 2.91.1

✓ App not working properlyAlways have a issue with the app every time when I picked up block after that when I go for pick up that’s aways show please wait still loading after that it’s show you missed your block .please fix it.TuhadiVersion: 2.87.1

✓ Significant problemsGlitches with the current version apparently cause drivers to be erroneously marked down for missing blocks when they have not. This will cause significant issues for drivers..098654321123212Version: 2.111.1

✓ Used to be good. Now bad.Amazon delivering via Flex used to be good with three hours shifts and 25-30 packages. Now they are four hours and 40-48 packages with lots of apartments. They only give you three minutes to deliver to apartments (they treat them like houses) and don’t compensate you if you are unable to finish. If you are unable to finish it also impacts your driver standing. There also used to be lots of shifts available now there’s only a few for some reason even though there’s a ton of drivers..Kev OliverVersion: 2.124.2

✓ FlexThis is definitely for that extra income, ie days off evenings etc.. easy to use app. Jobs can be difficult to come by if your not attached to your phone at all times. Jobs can cover lots of miles and after considering… your fuel, your phone data, your miles on ‘your’ car, your tax, your extra insurance, you can be often left with less than min wage...Muttley83Version: 2.108.3

✓ Please read this.I did one of the shifts on Monday, the app still says I have no earnings and you are supposed to get paid Tuesday and Fridays. So it’s false advertising because you are supposed to get the money from the shifts you did prior. Also been trying to talk to someone about it and you can only email them about your account. The support team had me feeling like they were getting paid for nothing because some didn’t help me at all. The way you return packages is ridiculous because if it’s closed you have to return the packages before 10am the next day. Overall , the work is pretty easy. I wish the app would find the best way to do the drop offs. I wish you could see the drop offs before you accept. You have to pick up the packages first before you see the actual location. I definitely would recommend if they fixed these issues but right now I would not. I will be also sharing to my 4000 friends on Facebook and all my family members. I need my money to go work , i obviously need gas. Which is okay because since I can’t work until then. They lose out on the extra help.***UPDATE they sent me an email saying you get paid the next business day so You don’t get paid Tuesdays or Fridays . You get paid Mondays and Wednesdays..Devan313Version: 2.100.1

✓ No fair for driversThese people pressure the drivers to deliver a large volume of packages on time. Although we do our best to deliver all packages, if any are left and we return them, we will be criticized and even threatened with suspension..محسن۲۱۶۵Version: 2.108.6

✓ App IssuesNeither this App allows me to do re background check nor it allows me to press any option …too many bugs…customer care helpless and useless ..sends the same email again and again ….happening from the last one month ! WORST EXPERIENCE !.Pk singh1996Version: 2.112.1

✓ Not as much money as you might thinkThe routes given will drive you out in the middle of nowhere where you end your last drop off sometimes as much as an hour and a half away from the station. The gps system is laggy and misses turns and tells me to go left when the map says go right. The rates are pretty low and once you work in mileages driven and amount of gas bought your looking at what comes to 12-15 an hour. I spent 400 in gas in December and when you take that off the amount made in December it’s barely acceptable for take home but this is even before taxes will be taken out be end of the year! So it will be even less. The rates are not consistent and you can be driving 3 hours and get 50 but spend 40 on gas. Not worth it and not as lucrative of a “side hussle” as advertised. Not to mention if something goes wrong 99.9% of the time the driver will be blamed and will count against you even if you had nothing to do with it..Jordanh51Version: 2.91.1

✓ It’s worse nowBefore it was good but after last update it became worse, the map gone too slow, and the worse part is, you can see the blocks available even after several refresh but when you select one it says “ unavailable someone else has taken “ even though it’s still there after refresh, which is very disappointing. I hope the developers do their job well and fix it...SamrazVersion: 2.88.2

✓ Can’t find settings option the appI was trying to upload my documents via app but can’t an option for that. It only shows me few option such as updates sign out and get start page. Very poor user experience.LavindusupeVersion: 2.109.1

✓ Used to be greatThis app used to be a great & I loved picking up offers and delivering but lately my offers have been slim. I’m a level 3 & since I hit level 3 my offers are almost non-existent. Not to mention the routes that are available have been an hour and some change away so if you pick up a 3 hour route, it takes you an hour to get to the first stop and then another hour back to the city. I’m not sure why they added Madison, WI to Milwaukee, WI radius, makes no sense and makes the routes not worth it especially with gas prices. A 3hr route for $60 to Madison essentially is only $30 because half of that goes to gas. When you try to deny the route and call driver support they state they’ll remove from your app but they never do and it reflects as you not showing up for a route. It’s almost like you’re forced to do the route so your account isn’t deactivated..WS1300Version: 2.114.12

✓ It’s a love hate with thisWhen you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It’s almost impossible to get blocks when they are also being offered 10mins before the start time of the block…you will need to watch the app for hours at a time before you will have a block show up. I understand it’s about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then “sorry come back later” that wouldn’t make people want to work more. Plus for the new comers there should be more slots for us to come up and hit lvl two like everyone else. Everyone else sits at lvl two making it harder for the new comers to get there as well when jobs won’t show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can’t even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it’s very hard to do so. Plz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!.D34DhazeVersion: 2.88.2

✓ Automated emails and DeactivationWhat really bothers me about this app is that they love to deactivate your page in the midst of a work week and then send automated emails in response instead of taking care of the issue then and there. It didn’t take you long to deactivate my account so I shouldn’t take you that long to respond.? It really just shows how disposable some of us drivers are to them. Secondly, they need a reason for cancellation section so you don’t have to go through what when where and why. There are times where drivers will leave on time or leave early and not be able to make it due to traffic or some unforeseen event happening. They don’t care and that’s not right! You have to fight like crazy. They recently deactivated my account for no apparent reason one day and I had to send so many emails to get a response it was ridiculous! Anything and everything can affect your standing with them even if it is out of your control. I do like to drive with them but not at the cost of this headache and they also need to put up more shift and better shifts for newcomers..AnnoyedWorkerVersion: 2.100.1

✓ Does anyone know how to fix when app keep asking US zip codes while in australiaDoes anyone know how to fix when app keep asking US zip codes while in australia If developer reading this can you please let me know how to fix this problem. I have checked the location share in app and it’s on but still no luck. I have iOS 16.1.1.JasINDVersion: 2.108.3

✓ Unfair to drivers - low per hour paymentThey claim that the compensation per hour is between £13-17. This is absolutely incorrect. The actual compensation you would get is £5-8 per hour before deducting fuel expenses. For example, I had a 4 hour block yesterday that took me 6 7 hours ( 5.5 hours delivering and returning undelivered packages to depot and 1.5 round trip to depot ). I strongly believe that this is a form of modern slavery and unfair to drivers. Also, I noticed they would ask drivers how their block with options including easy, very easy, difficult, very difficult when you complete the block within the timeline and never ask this question once your block stretches beyond the block timeline, just to wrongfully keeping their job looking easy. I truly don’t think it’s worth it!.Yahoo330Version: 2.123.10

✓ Map / worst support/ low payThey will not pay for returning packages considering the fuel prices and distance they want us to do social service. If you vehicle is broken in the middle of the shifts make sure you return the packages before your car fixed. Blocks are not frequently available which means you can not relay on earrings and waste your energy and time. I have also seen the app is not driver friendly and forget about the map its worst of all..Ago hun maVersion: 2.93.5

✓ Can’t scan licenseThe only blocks I can do is Whole Foods. I signed up for several blocks only to get to the stations take my photo with my phone and attempt to scan my license with kiosk machine at the station only to receive a message stating that my license isn’t matching what’s on file. In my attempt to reach out via email and phone on several occasions I’ve been unsuccessful with getting this resolved. Yes I have uninstalled and reinstalled the app, yes I have sign out to sign back in and yes I have been given the option to scan my license in the app to only get a message saying it wasn’t approved, and yes I have had the area managers at the stations do their best about getting situation resolved only to get me back right here to write this message. Through all my attempts and representatives claiming to have opened a ticket about case or saying that it’s my fault I still haven’t gotten anywhere which is why I’m finally leaving a review because this has been going on too long and can’t no one seem to resolve this matter..AgrinJVersion: 2.109.1

✓ Hard to scan the QR code’sIt’s very hard to use the app for navigation since it doesn’t talk to you as google map does, you will have to keep watching the screen to make sure you are on the correct route. And once your screen is off, you will have to re-do every step again to go back to where you were on the app. Last but not least, it’s very hard to scan the QR code’s. A waste of time when using it for delivery.EarlypearVersion: 2.80.1

✓ LoginCan’t even log into app, first timer to this app and doesn’t allow me to log in with my Amazon account. Just loads and loads for 10 mins..AmsmabamsVersion: 2.121.2

✓ Driver SupportDriver Support is the one team that gives you know support what so ever. Depending on what part of the world you get a rep from. Absolutely ridiculous team. Once you have scanned your parcels nobody cares after that! Im glad I do this part time and its not the main source of my income otherwise I would have probably been more than happy to be unemployed! Read my review, hear my voice calls and see the responses I got from Driver Support. I am now sitting at home with items still showing on my itinerary after speaking to 5 different reps from DRIVER SUPPORT. I still have customers calling me asking where their items are even though I have returned them to the depot before 7pm. Ive just given up!.Hassan NVersion: 2.93.5

✓ Latest version much better.All good except, if you have a delivery to a locker the app does not list all the packages for that drop. It shows the first 5 and then lists ‘+ x more’ but there is nothing to press to show them. So you have to look through your whole batch to read the addresses and find parcel’s manually for that locker. Takes time and is really frustrating..MedichopsVersion: 2.88.2

✓ IOS swipe to accept offerAfter the iOS update the “swipe to schedule a block” has been replaced with 2 buttons “Decline” & “Schedule” having used the app for 3.5 years this seems to be the hardest way to accept a block before someone else accepts it; every time I get the notification “please accept a reserved block as this one has been taken” Now the “swipe to accept” button usually at the bottom of the screen was much easier for users to accept a block with reasonable time, it seems the younger generation are benefiting from this a lot more as im much slower than these guys lol. Thanks for reading.FlexDazVersion: 2.88.2

✓ No more pay for return itemsRemember that you got no more pay if you have to return the parcel back to the station. Today I had to drive 50 kms more(plus tolls) from the last drop back to the station and got nothing. Good luck for the new driver :).ReuabinVersion: 2.114.1

✓ 2 YEARS WAIT TO OPEN ACCOUNT!I’m registered two and half years and still waiting to open my account and they not looking for new countries at the same time couple of my friends already open their accounts! Try to contact with customer support and the answer it was we not looking for new courier in your zone and when said I waiting two years yes ok we will speak with other team to see what is the problem and nothing happened. Absolutely time waste and unprofessional..Zheko shopovVersion: 2.88.2

✓ MapsLot of issues with maps and also app crashes while delivering packages..Arun ThulashammagariVersion: 2.114.1

✓ Worst there isThe app bugs out all the time. I’ve had to take 2 lunches when I had no time bc it forced me into the second when I had to switch phones. The gps is like when they first started, you don’t know which way to go a lot of the time — you look like you’re going sideways, it will be too slow to update so you’re at a stop sign & don’t know which way to turn bc the map is confusing. It will take you a suuuper long way when you could have just taken a left somewhere, it will route you in ways that make no sense. It will say “continue onto unknown road” a lot when there are signs. Most times it’s someone’s long driveway. Getting onto off-ramps it won’t tell you correctly when to take them or won’t say explicitly take the turn. Sometimes I will use my own google maps instead for my longer distance driving bc I can’t trust this app. Also the voice is spotty, won’t always tell you when to turn or when you arrived so you pass the place thinking the voice will say it. Especially if there’s people tailing you going 55+ miles an hour & you’re delivering to businesses on a highway it’s super stressful. Now if this app worked better & wouldn't crash, etc, maybe this job would be somewhat okay. Otherwise, nope..M.hthVersion: 2.123.1

✓ App not WorkingI tried sooooo many times and contacted customer care through mail they didn’t sorted my problem yet. My new phone 12 pro max 15 iOS app not working. When I entered my mail and password it’s showing error app unavailable..Sri,SVersion: 2.94.1

✓ FairFair not enough 0ne hour 22 dollars coming big building and unit when delivered some customer saying not receiving boxes.Sugir baiiVersion: 2.119.1

✓ Customer centric company not driver centricThey do not consider drivers point of view even if we are right . There is no support or consideration for drivers explanation. Worst app experience from giant company..Piyush................Version: 2.117.11

✓ Lost block for 1 min lateMy block was at 2:05 pm I arrived at 2:05 scanned the licence at 2:06 and lost my block!? This is madness. And I couldn't take any more block for that day. I lost time, gas and the opportunity to earn money. I load and organize parcels very quickly and always finish work much earlier! Many other people can load parcels at the station for half an hour, stand to talk and nothing, they go on working for themselves. And if you are one minute late, you have lost… I understand that this is a computer system, but real people work and you need to have an approach that is not otherwise flexible. Make the opportunity to ride on my block a little more. If it starts at 2:00, then there would be a little more time for check-in. I don't get paid for the time if I arrive 15 minutes early!!!! I get paid after the BEGINNING of the block. Why should I waste personal time for free!?.Olya_PVVersion: 2.119.2

✓ App stitched me up..ThriceI’ve received an email saying I was late in delivering which is wrong. I received a text many hours after I finished this specific delivery and I had to call customer service to let them know that the order had been scanned on time at the address but for some reason I have received the text. She gave me some codes to put into the app and I thought it had been resolved. So to get an email accused of being late again is a bit disappointing as I have always been on time and every delivery I’ve made, the customer has been left smiling. It’s not fair to have a mark on my report due to error of app. Also the map has tried to get me to turn down a lane restricted to buses. Plus directed me to a closed Road. I love doing these deliveries but the app makes me look incompetent..Janet of all tradesVersion: 2.88.2

✓ Here’s an instant offer, actually no, a driveway safety tip instead.If you get a push notification for an instant offer, you might be able to see the details if you tap it. Often times when you click to open the push notification, you are presented with a repetitive, not so useful tip intended to help you deliver better. This doesn’t happen all the time, just occasionally. Why is that so bad? When this is presented when opening the app, (a bug, a bad R&D decision, Jeff Bezos -pick one) prevents the instant offer push notification from loading. Since there’s no way to get back that push notification, and there is no place In the app to retrieve your instant offer, continue to sit idle because you’re never going to get it back. What you have to do is ignore the push notification, Open the app from the home screen or recent apps, reject whatever information shows up when opening the app, and then open the link from notification Center. But seriously why won’t they fix this bug? I’ve only filed it several times, I’ve lost probably about $1000 now in instant offers. When in motion, it’s hard to remember to do this convoluted workaround. Nor should I have to..JslittleVersion: 2.86.1

✓ Poor / Bordering on CriminalI don’t recommend this app or delivery system to any drivers. I took four weeks to be accepted. I did not receive the refund for criminal check application as promised. Systems of Offers presented to drivers reminds me of the Hunger Games. Only available on Fridays, no notifications from app when offers are available (so you expect drivers to check the app just by chance there is something there)??? Have been on app for two months and have had one very poorly paid block. A waste of time!.App driver perthVersion: 2.88.2

✓ People use bots !! Prices of slots have decreasesAt first working was amazing and the price of slots were decent. Now slots are £10 less than when i first started. When there is a higher paid slot, there is no chance of getting it.. people are using bots to grab them.. no thumb can get a slot that quick its awful. So they have decreased the price of slots but given more packages to deliver. I have emailed to try make it a fairer system. To no avail! Becareful The map is also awful & slow.VannAlexxVersion: 2.110.12

✓ Sound good opportunity butBut looks like in Canada the app is not working, I add all details and looks like the don’t accept Canadian zip code. I reinstalled the app, restart my phone. I tried everything possible but the app just stay loading forever after I filled my info. Please developers check and fix it please.Mr.GostislavVersion: 2.122.1

✓ Impossible to find work!It is nearly impossible to get blocks on this app. I spend hours just refreshing only for one to pop up and then say it’s unavailable. It doesn’t matter how fast you click on the block. It will say that someone has taken it. It’s been made clear to me that there are a lot of bots being made that will swipe the blocks within milliseconds leaving nothing for anyone else. When you finally do get a block, the amount of wear and tear put on your car doesn’t seem to be worth it. They will tell you where the warehouse is but they won’t tell you what area you’re going to be delivering in. You could drive 30 minutes to the warehouse to find that you have to drive another 30 to get to the area you are delivering in and then drive your car around delivering packages for 3-5 hours, then make the hour drive back home. If you’re willing to do that then that’s fine but the biggest issue is not getting blocks in the first place. Very frustrating and hard to understand. Good luck..Cmia.aVersion: 2.88.2

✓ Terminated for refusing to be on the safeI worked with this company for a couple weeks and was told in training the minute that I was being treated unfairly or discriminated against or to work in an unsafe environment that I should report at the minute I reported it I was terminated from my position as of this morning I was put in a situation that involve my safety and my well-being. It was completely ignored, and the minute I made a complaint I was terminated for having a complaint, and not complying with their demands. Even though the work environment was very hostile and unsafe, driving conditions in vehicles that were poorly maintained even though I was assured multiple times that they had top maintenance of all their vehicles. Well, that’s a flat out lie, they also lie in their ads on indeed, luring unsuspecting people into their company through sister companies that hire their drivers be cautious if you apply because the moment you have a complaint or safety concern, you will be terminated as I was.Nate365..Version: 2.105.4

✓ The app can be a nightmareIf the app isn’t crashing whilst standing outside a delivery address so you can’t deliver resulting in half an hours faffing to get it going again, it’s asking you if the delivery address is correct and if not call support with no way of getting off that screen to close delivery as the parcel has been received by customer. This results often in an extra 30-60 mins to the round! Frustrating….KazzledazzleVersion: 2.111.1

✓ Can’t sign upHello I’m from Canada and I tried to make an Amazon Flex account and it kept asking me a for a zip code. Please fix this issue..Semaj2202Version: 2.118.1

✓ CanadaFlexI live in Canada and use American phone number. But when I download Amazon flex app it asks me zip code. I cannot fix it this issue and there is no flex Canada application..FryytjfktllyVersion: 2.117.10

✓ Experience went from amazing to protect your mentalGood offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!.Full Time College KidVersion: 2.110.1

✓ Fail to load pageI sign it… and I just keep getting a Failed to Load Page message… tried restarting my phone, redownloading the app… but nothing works..OhhhLuluVersion: 2.118.1

✓ Literally nothing but problemsThe app is always freezing when you’re delivering and can’t calculate routes, which slows you down. It gives horrible directions. Not to mention, sometimes they don’t give you enough time to deliver all your packages. Like my last shift was in the morning from 7:30-9:30, and it literally assigned me all 7:00-9:00 packages and then marks me down for being late the last few stops. Well no duh I’m gonna be late if I show up at the warehouse at 7:30, have to wait to be assigned a route, scan and organize all my packages, and then you only give an hour to make all the deliveries when I’m supposed to have an hour and a half. The app literally showed me not finishing my route until 9:12 leaving the warehouse, so why am I being given routes that have to be finished half an hour before my shift ends and then getting in trouble when I’m late. I’m literally being set up to fail. And the app doesn’t calculate for heavy traffic or if the app gives you wrong directions, which it does ALOT! I’m sick of being penalized for things that aren’t even my fault..Bb400019Version: 2.110.1

✓ Average app Terrible companyThe navigation is terrible have to use waze or apple navigation while you are delivering packages I miss a few schedule blocks in which I wasn’t aware of the guidelines to forfeit schedules 45 minutes before start time but after I starting completing blocks I did about 5-7 schedule blocks within a week as flexible part time gig but they love sending flex drivers 25-60 miles away out deep in the country where there no smooth roads and some of the areas in these neighborhoods looks like the 1950’s with the mailbox with address half mile away from actual house in which the navigation will mark you as not in your when your are literally standing on front porch dropping off package but sometimes you can get lucky and get schedule blocks with the city limits from the warehouse but most of times long distance time and mileage will put serious wear and tear on your car money isn’t worth the wear and tear Bezos is a billionaire because he is underpaying flex drivers as independent contractors good for side supplemental income but not good compensation for your car.Dmoney911Version: 2.87.1

✓ Poor system assigns jobsApp is improving but their system never. They will give you many packages in the CBD and ask you finish in time like delivery in other suburbs. If you can’t finish they will give you notice saying you might lose the the opportunity to work Mostly important, no matter how you report the issues, they never changed.BestbigbeanVersion: 2.81.1

✓ It’s almost good.The pay is decent although as many have stated after taxes it doesn’t amount to much. In my area usually bellow 18/hr after tax. This would be fine if they didn’t reserve the furthest most desolate routes for the flex drivers. They’re usually an hour out from the hub, I’m a rural area with no paved roads. Little support is available. They have delivery locations that can’t be reached, or that are outside of the actual delivery location. My most recent trip I had to call multiple times because the drop off location was further from the actual home being delivered to. The number one change that could and should be made is showing the route prior to accepting. I understand it may be because they don’t know the specific load prior to pickup from the depot, but then again they should be specifically assigned once accepted. It would be great if connection in the warehouse was improved. Many times I have to waste time once I am loaded because the app can’t connect and start the route before I leave the hub. Then when I leave it tells me I’m not at the pickup location although I’m all scanned and ready to go..BeeHailVersion: 2.112.2

✓ .Bad.Cardinall7Version: 2.123.10

✓ Really need to get things right.Surprise to this app getting 4.5 stars as it fails to even fulfil the basic requirements such as route mapping and finding address. 2 out of 5 times the address are shown in a wrong directions which for delivering parcels is not adequate. Multi billion dollar company and can’t get the basics write is a complete let down and what annoys the most is they expect drivers to give them feed back whilst driving. Just unreal.MAनASVersion: 2.104.1

✓ No live map updateAlways give wrong direction.Gurjeet AulakhVersion: 2.116.3

✓ Worse each update!When I first started it was all ok, very little issues but now! Constant issues from not being able to click “I’ve parked” successfully as in the app just keeps spinning, making me miss my block. Had to call support for a whole week to get signed into my block manually. Now that’s sorted, when stops are assigned I click to accept and they don’t show up in the app at times. Now the latest problem, when I click itinerary to start travel again even though I’ve done that already it won’t calculate a route to be able to get to the scanning screen to scan my parcels. Driver support have no clue how to help you so you can’t even pick up the parcels. As per usual I get told to email the off road team for help. How are they going to help with on road support? It naturally takes them some time to read and respond to emails which are normally responded by AI bots as no human responds with a genetic response that’s exact same each time. Also the mapping is awful, often taking you miles away from the actual address which totally screws up your whole route setting you back and making you late for delivery’s. Then your standing gets dropped like it’s your fault. Please listen to what the problems are and act accordingly by fixing them! I’m not the only one having these issues..Reggieroo1Version: 2.107.1

✓ Map guidanceBadly designed maps and routes.Maninderjit singh sidhuVersion: 2.119.1

✓ Complete lie half the timeThe jobs a swing and miss. They claim the jobs are made available at 6pm AEST fridays and yet that’s a load of bull. You will fight every one else to get that one job that pops up at a time. It used to release them all at once like they should but not anymore. Garbage team.Shhka shhkaVersion: 2.117.11

✓ Is this available in Calgary?Google tells me it is but when I try to get set up on the app it tells me it’ll email me when it’s available in Canada. I’m confused lol.CarzygurlVersion: 2.123.6

✓ No good in bc,Waste of time in bc, save urself the hassle. No money to be had, says ‘get an email when in the area’ I live 3 blocks away from the Langley depot….. bullsh*t.The_farmer84Version: 2.123.6

✓ Auto-dark modeBefore the recent update, regardless if u put ur phone on night mode or light mode, the flex would stay in light mode. Now the app pairs the background with whatever option u choose in ios settings for light/night mode. Which is fine, but since the update, you cannot aee ur earnings in the “Earnings” tab in night mode. If u switch ur phone back to light mode, it will be visible like how the app was before. But with the new added night mode, the entire “Earnings” page is blacked out by section of dates to when you delivered. You cannot see what you got paid for ur time block, apple needs to fix this issue in the next update. **We should also be ALLOWED to choose whether or not we want the app itself to on light or dark mode. Not automatically match with the iphone interface settings. Please update the app with this fix..Robert tussonVersion: 2.108.2

✓ Latest Update IssueThe latest update when trying to start work the app hangs for me and does nothing, I need to log out and back in and press start work for it to go to the park to scan my VIN number. Also countless times I have marked roads as permanently closed, nothing happens. Have even phoned up lots of times to report the same roads, again nothing happens. It just adds time on to the route as you need to drive the long way round to a delivery where the road has been permanently closed half way along it. The parcels in the other half of the road could be put in another bag..Horler the ScotVersion: 2.86.1

✓ Doll-facebrittYa I kept getting taken back to a address that was wrong it said in the notes but wouldn’t let me move on while I’m going in circles I almost got in an accident with a lady that didn’t stop I had no sign but I felt I needed to stop because she was not and she went right threw it so as I’m trying to gather myself and I pull over try to call dispatch twice got no answer this was first day I had no clue what to do so I drive back to see why I was not able to skip it and if I could get help because I was told I would get off at 7 so I planned a babysitter till 8 and the lady at dispatch told me I was abandoning my route and pretty much made me fill like a failure when I wasn’t going to get no help because I drove back and didn’t text her ?? Who doesn’t answer a phone to someone new that had no idea what to do besides what I was trained to call dispatch so I went home upset and then before I was leaving to get my vehicle all the people in delivery part was talking crap like ya she just abandoned her route she left ? There app is horrible has u running in circles back and forth confusing hard to follow and yes drive at same time it’s not possible seen someone today with there door wide open driving we got taught that’s a no no major I thought I did my best and I felt so lost that day hurt fillings.Doll-facebrittVersion: 2.81.1

✓ Crap appWaste of time you try to sign in says it sends you a code never does sends you a code.ScumbuddyVersion: 2.123.6

✓ Inconsistency With Blocks and Loading IssuesAt first the app worked fine, but then I started having problems checking in. The app would get stuck on the check in screen and would continue loading for several minutes. I was checked in late one time due to this. Also, there seems to be fewer blocks available than usual. I used to see between 40-60 offers during different times of the day. The offers started dwindling down to about 20 or less. Now I don’t get any offers at all. Each time I check the app, it constantly says no offers available. It doesn’t matter which time of the day, how often I refresh the app, or what filters I use. The app constantly says no offers available. This is in the busy region of Cleveland with multiple locations checked. I’m aware they are filtering work to certain people and screening out those they don’t want delivering..KickthebuddyisamazingVersion: 2.88.1

✓ Notifications .Almost 3 months did not receive any notification from the app.I sent messages to Amazon driver support but no one responded to my about this problem additional problem with this is unavailable call direct to driver support from the app..Agold1978Version: 2.123.10

✓ Zip code for Canada really??This app is asking me for a zip code 🤷🏾‍♂️ but I live in Canada.1i0Version: 2.100.1

✓ Biased and disgustingI signed up for this thinking it would help but they only offer $66 per block mostly at rush hour times 🤔most assignments are at 5pm sending you 47km away from your pick up location in heavy traffic, they often give you more packages than you can deliver expecting you to finish them in a 3 hour time frame.Quez84Version: 2.100.1

✓ Lousy appLousy app, I’m in Canada but won’t accept Canadian ZIPCODES. Deleted, reinstalled, created new profile… nada..Jason BenedictosVersion: 2.95.1

✓ Great appGreat app but it keeps telling to put my email address in but it doesn’t have anywhere to put it, just all the normal detail..Teena40Version: 2.114.1

✓ Waitlist waitlistIt’s been an year that I have put myself in the waitlist and it still says we’ll let you know when we are available in your area where my housemate is already doing it. Please give opportunity to everyone.Donnayy13579Version: 2.112.2

✓ GPS issueBeen working with this app for more than a year and still got issue with map. Can not recognise some streets and takes me to the wrong place sometimes. Once it took me to the mountain!!!!in the middle of nowhere and took 45 minutes to get back on road.Mat11224455Version: 2.109.1

✓ App not workingThere is some problem with the app so when you are using iphone with dual sim. This app won’t work. So you have to turn off one line and reinstall app and then you can use it. Please try to fix asap.Sachin20122Version: 2.103.5

✓ It doesn’t work right, never hasI received a response suggesting I do all of the things, including contacting support, that I’ve already done. I also received an email asking me to do all of the things that I’d already said I’d already done - multiple times. —- It signs me out multiple times a day, it won’t take my password to sign me back in, I have to do a work around to sign in that takes four or five individual steps. The app freezes while I’m on shift. The navigation isn’t efficient. The tools don’t work right, I can’t adjust a pin for a delivery location when it’s wrong. It’s not intuitive. Instructions for each location are incorrect or incomplete, when they exist at all. “Support” is worth absolute crap and their “safety support” is a complete joke. BTW all of this was already reported multiple times with zero resolution. If I had any other options I would never touch this app or this company for any reason..TndubVersion: 2.114.1

✓ Poor customer service and design of appMy experience was not bad initially. I delivered packages the first half, of my very first route with ease. Suddenly, I encountered several addresses where the in app gps brought me to unsafe locations. I ended up using my personal app and was able to make the delivery. The same thing happened on my next route. Most of the time you will be brought right to your destination and other times you will not. Be prepared to use other gps apps. Another issue is payment. I changed my payment option to a debit card from banking account since it takes longer to receive your money and it just not a good idea to link your bank. I realized I changed it right before payment so I had to wait until they confirmed my debit card. That is fine. A week later, I am fed different information with the same information related. Trouble shoot, trouble shoot, trouble shoot. To date, I have never received a payment because they keep stating that my debit information is inaccurate. I have reviewed it over and over and there is nothing to change. I also verified my bank accepts ACH since I receive money from other vendors using this method. Still nothing. I am simply out of a couple hundred bucks as they keep telling me to trouble shoot my issue, that cannot be fixed because the issue is not on my end. Ultimately, I have decided I will continue with other apps to earn holiday cash..AkandnsVersion: 2.123.6

✓ Change of regionI think we can all agree it would be super easier if we could change region ourselves via the app. Contacting support takes several days and that still doesn’t fix the problem. My region changed randomly & to get back to my original region was so many back and worth emails. That was 3 days ago.. still waiting..Rodi1444Version: 2.86.1

✓ Use your eyesWhen using the map always look at the route as well as listen, as sometimes it will take you on a longer route than necessary!! For example it might take you 4-500m up the road to a roundabout and back when you can just turn right instead, saving time and fuel, Should stop people using bots to grab all blocks!!.Mcblow1234Version: 2.109.1

✓ Waste timeNever answer my question with their support team, its hard to find the way to call them, it’s like a ghost company, seem like you fail the verification part, they will never talk or reply any email back to you again, using copy and paste reply email style, by saying the we cannot make decisions for your application or review. Kind of waste time app..Bazz888Version: 2.119.2

✓ Worst side incomeFirstly it was 7 days a week. Now not even a single block is coming. If you don’t have blocks then why do you hire people..Love02_1996Version: 2.123.10

✓ App supportWorst support ever don’t have option to change vehicle - don’t have a chat option to reach out to support team . That support team never responds properly I have been waiting for my vehicle change for one month they keep on saying wait for 24 to 48 hrs every time I message them but it never happened..Saikumar TousiVersion: 2.119.2

✓ Flex off and onI currently work for a local DSP which I absolutely love but this app has had nothing but issues the last 2 weeks. I normally run rural routes and the offline maps have been super buggy. Even if I have service the app closes out on me randomly which loses me at least 20 mins multiple times through out my route. Not only this but if I don’t have service and switch to airplane mode the app will have you drive circles trying to load a map that should’ve already been downloaded. Flex thinks certain roads are 5 mph instead of 55 mph. Flex also thinks there are roads through people houses or yards a lot of times. Needs updated badly. Suggestion: the delivery drivers should be able to leave notes for future delivery drivers about certain stops. Let’s say they have a beware of dog but the dog is super nice it’d be nice if I could let my coworkers know in app that way when they pull up they can see via the app that someone else said the dogs were ok. Or if a customer has specific instructions (elderly people don’t know how to add notes for delivery) or the gps is off (which happens all the time) theyll know what to do from the other drivers comments..SublimeLife93Version: 2.123.1

✓ HomepageCould you please design it in a way where homepage at least should open instantly.. There are so Many Courier apps in the market but none of it this slow..Uzzy.BneVersion: 2.88.2

✓ Don’t do it!Very rude unprofessional and ignorant hub employees! Normally same location (I normally don’t accept block from there but I did that day!) Deactivated me because I defended myself against such people you hire? And before you spoke to me about the incident? And refused to accept the video I recorded or listen to the phone call of the guy yelling at me while on the phone with support trying to file complaint or report on “the boss” who refused to provide his name! Thanks! Future flexers know this- tip: be ready to Shut up and eat crap without talking back! Word to the wise grab the name of these such people BEFORE you hand your ID over before you start putting the packages in your vehicle! They will not talk to you or ask you anything of the situation before deactivating even if you’re in the middle of a delivery block at 4 am with 45-50 of their packages in your car! App overall has a lot of bugs map issues and driver support is not good at all! Customer service through the app and at the hub stations are horrible! Wish this experience could have gone a different way! But somehow my standings are “fantastic” but I’m deactivated! Again thanks!.JVGdec4Version: 2.108.3

✓ I like it but app has so many issues.I like being able to use this to make money especially because I can make my own schedule since a babysitter isn’t always available this is perfect for me. However, there are so many glitches and problems with the app. The maps will send you in circles when doing deliveries which wastes gas and add more miles to your car. For example your going down a street, your next stop is on the left in an apartment complex, the maps makes me turn right and go in a big circle just to end up back on the street I was originally driving on and turn into the next stop apartments. So you have to look at the map to see and pretty much make your own rout to your stops since they do stuff like that. Another thing, anytime I get on the app it always goes back to the checklist you have to do when signing up, i have to close and reopen it couple times to get the regular screen which is so annoying. So many more problems but these are just a couple..AandujoVersion: 2.108.3

✓ NEED UPDATED MAPS!!!App is too slow and also need updated maps for proper routes. Taking back to the same street or the corner of the street for the delivery after 6-7 deliveries is not worthwhile and time & fuel wasting. Apart from that suggesting to take right or left to reach the destination on expressway or major roads where there is dividers in between roads is also very annoying. And is some areas it is not allowing to take pictures once the delivery is complete stating out of area!!!! Even though delivery is happening in the major suburbs..Michale727Version: 2.119.1

✓ Unhelpful and waste of time and gasYou accept a block and you are expected to get there at the timeframe they give you. They give you 5 mins after the time you arrive to be there. They even tell you the time to be there in the app with the 5 mins. So it will say be there at 7:45 and then it will say arrive at station by 7:50. I arrive at station at 7:49. It just turned 7:49 so it’s not like it hit 7:50. I check in BEFORE 7:50 and I get a message saying I missed my block. So I drove all the way over there and wasted a lot of gas and time just for this horrible company to deny me a block, and better yet there is no customer service. In the app I tried to call, but it said they were closed. It is 7:52 at this point. What trillion dollar company is not open for customer service which is important on an app gig job. So there was literally nothing I could do but send an email and maybe they’ll get back to me in a day or something to tell me something I don’t want to hear. Thanks for wasting my time and money. There are other gig jobs that pay more with 24/7 customer service. This is just ridiculous..ADROMOVersion: 2.106.1

✓ Needs major updatesMaps are not up to date. Wastes your time taking you the longest route to get to an address. Delivery spots are not on the map accurately so you have to waste more time calling support in order to mark your package delivered this is including at 3/4 in the am so you look weird outside of peoples home. I feel so unsafe because i think the people in the neighborhood might think i’m a threat because it takes support forever to answer. App takes you way into the woods sometimes at night where there are no lights. App sometimes just stops working in the middle of the route. App has not allowed me to check in causing me to forfeit my block by default even though i was there way before my time. Waste of time, money and energy especially when its the crack of dawn. App doesn’t show you hubs nearby, you have to drive 30 mins away to get work. This has been my first week and it has potential to be something really good. I was so excited to be able to supplement my salary but its been such a hassle and energy drainer I don’t know if it’s worth it at this point. Very upsetting..Unstoppable_tnsVersion: 2.97.1

✓ Horrible experienceOnly completed 2 shifts as I couldn’t bare the thought of having to struggle through another one! This app is horrendous! I had to contact support repeatedly to deliver my packages due to a glitch in the app. I liked the work and was really excited to make some extra cash but just can’t justify the stress factor. On a good note I found 99% of the people I met on phone and in person very helpful and kind. Too bad.Lelo2Version: 2.82.1

✓ Not accurate crashes slows delivery time downI have had numerous issues with the app the Satnav system is outdated and tries to send u down roads that don’t exist or have road works and not accessible and tries to re-route you back to the same road when you avoid it. The Satnav voice system sometimes alerts you to turn before you actually need to. The app now forces u to end a delivery by only letting you complete the delivery exactly where the customers postcode is so if u become lost and meet the customer across the road from their location the app wants u to go exactly where the customers postcode is to complete the delivery and go onto the next delivery. Thec call customer feature does not work because it doesn’t show u actually calling the customer..SpydamanzVersion: 2.123.6

✓ Slavering peopleWell you guys should also look at all these factors that make your program inefficient and in some cases even poorly structured kind of hoping to take advantage from the necessity of a lot of people looking for income. All the staff from customer service to warehouse needs to be trained to make this program more efficient. There are too many delays that add up a great amount of time lost in stuff that can be done quick. Blocks because of warehouse staff unorganized have us waste like 15 to 20 minutes, packages mapped out without really checking if that’s the most efficient route have us to go back and forth to almost the same delivery locations, not paying attention to customers’ notes saying you can deliver packages at gates that are a little far from their houses so we have to call support waste like 10 minutes talking and trying to marked packages as delivered, super far locations very bad roads, a lot of miles, gas, etc. This program is not paying enough or what’s really deserved. Sure you can say look for something else and I am but I feel with the necessity to say what I think so we don’t have or stop having jobs that in some cases feel like slavering people..Adonaldo ramosVersion: 2.108.3

✓ A lot of drivers using bots 🤖I thought drivers aren’t allowed to use bots 🤖 and a lot of drivers are using bots 🤖!! This isn’t fare for drivers like me!! Drivers should stop using bots if the flex app saying we aren’t allowed but drivers are using bots!!.E-jay ikayVersion: 2.118.1

✓ Why this app doesn’t work on Quebec!!!I wish this app have the Quebec region also !!! We need this app here.Darby wikaVersion: 2.124.2

✓ Every update adds to our issuesThis app for the last 5 years of my tenure keeps getting worse, the more you devs pack into it the more laggy unresponsive and annoying issues arrise! Like glitching when swiping to finish a multi drop! slow unresponsive animation slowing us faster drivers down! i usually deliver 25-35 stops an hour but it has to be offline(airplane mode), we apple users cannot change a wrong geo dot to the correct location! i have to uninstall the app every update just to use it without fixing bugs! large locker deliveries anything over 20 will close the app instantly! No clear cache option on iphone! The correct solution would be real world based updates not just sitting in an office tweaking, try actually asking your 6 day a week (long time) users for feedback instead of using the same 3 drops on the same road like the AppStore picture suggests, this will reveal true issues that we face everyday that you skip over due to half jobbing your now bi-weekly updates!!.Dazzyboii95 chavVersion: 2.125.3

✓ Support team never helpI was promised to get 250$ bonus if I complet blue card training adn 2 blocks befor specific date. I completed and when asked for bonus never give me . I have send approximately 15 emails to support staff they just give me next mont from last 3 months . Very unexpierinced team . Never read the previous messages always send you automated reply . It’s been 3 months I never got my 250$. I wish I can repot them to fair trading or any other governing body.NajdudkwhVersion: 2.91.1

✓ Not Available in Toronto?The App has the option of Toronto and lots of packages available but the software is not completed? But why ? I guess they don’t care about Canadians..CANADA/IRANVersion: 2.123.10

✓ Broken appTried signing up for flex, got through all the processes up until direct deposit. It just sits there trying to connect. Over and over until it times out. Tried uninstalling, even contacting customer Service. But nothing. What a useless app if you can’t even get one basic thing right ?.Lovethisapp2009Version: 2.95.1

✓ This business is scamI agreed with the review left by Vangelina, same this happened to me as well, they took month to sign up but after that no deliveries available. Waste of time. I think they just want to gather you personal information and sell your info to other companies to make money. I wish i can give them 0 star..ThisfishbitesVersion: 2.78.7

✓ Can’t change vehicleI tried to change my vehicle information on the app from last one month . But no option available here for that . But when I mailed to help centre . There replied is same . Go to setting and personal information. And you can update your vehicle . But without any option there about vehicle . How can I change that..Ss2productionVersion: 2.88.1

✓ Some good - some badThe app is great at some things: Accepting offers, Scanning parcels, Showing your ratings etc but….. The app really needs improvements in other areas and they all seem to relate to the map part, in the last week alone the verbal instructions have said to me Turn right - when it’s a no right turn Turn left - when if I had done it would have been a bud lane fine as at that time of day the entire road is bus and taxis only In 100 yards take junction 21, then stay on the motorway on your right to turn left. - if you are taking the junction the whole point is not to stay on the motorway. It calls most dual carriageway roads motorways and doesn’t understand the concept that staying on a main road is often better than diverting around a housing estate full of road humps and potholes to save 1 minute..Sjs4manuVersion: 2.94.1

✓ Unable to see any blocka and others can see the block.I am not able see any blocks in offers, where as others can see. Customer service say just re- install app and login but it does not work.HamzaImadVersion: 2.88.1

✓ No Jobs Available At All. DONT BOTHER DOWNLOADINGDon’t bother joining unless you are in some very popular area or big city (Maybe). Stop popping up ads telling me to join when there is no job available whatsoever for more than a month. It’s a total scam when there is maximum delivery partners you would take in one area,.These kind of things are supposed to be up front to people who wanted to join in those maxed out area before they started those lengthy and cost money application. Total waste of time and money. I should’ve trusted those 1-2 star reviews..Hatshepsut123Version: 2.115.1

✓ App failed to load pageApp is not working. It is failed to load page. After escalation to customer service also the issue is not resolved. They suggested some fix but nothing works..TDR ChennaiVersion: 2.117.11

✓ Can’t even use itI literally can’t even use the app. I went all through the whole sign up process which of course ask for very personal information. Social security number, background check, drivers license number, etc. I even watched all of the training videos which takes 30 mins of your time. All of that just for me to not be able to use the app. I never get offers because my time slot is set for 12am-12pm which of course, there won’t be any offers during that time slot and no matter how many times I try to edit the times, the app won’t let me. I go to the screen where it says you can change the times and when I click on the time, nothing happens. The app even glitches and exits out when I do it. I’ve deleted the app and reinstalled it, I’ve even tried emailing support but the app literally won’t even let me do that, it gave me an error message when I tried. So I’m honestly frustrated that I went through the whole sign up process for an app I can’t even use..PoeticcireVersion: 2.82.1

✓ It’s ok but…The map only works vertically, it doesn’t flip. I don’t have a vertical phone holder hence I always have to look at the map flipped to the side 😂 I find it extremely difficult to get support through the app, it’s not straightforward, menu buttons to click before you get somewhere and usually you have to call a support line and wait to talk with someone. Then they will ask you a million security questions, and cannot hear you, and you’re there in front of someone’s house needing help. It should be easier especially that it’s usually time sensitive, if we need help while delivering..Olunia2709Version: 2.118.6

✓ SCAMIF Canadians are reading this don’t download the app it’s a scam it will ask you for ZIP CODE and of course we don’t have one but but but you can go to these agents on shady places mine is (Surrey) and they will set it up for you but you’ve to work for them then . I lost faith in this app last year but got an email last week to join in but the moment I enter my POSTAL CODE app freezes and either you can back or re-downlaod it or of course go to agents to get it work (SCAM APP (SHAME ON AMAZON).Manak YadavVersion: 2.104.5

✓ DO NOT BOTHERThis business is more of a scam than helping its employees. Rock bottom pay for deliveries that contain 20-40 packages at a time. It isn’t worth it and you’ll most likely be losing in the end with car expenses over actually making any profit for yourself at all. Money hungry company that will screw you down to the last cent. Stay away. Doesn’t even deserve 1 star.Jason11197Version: 2.107.2

✓ Zip code is a big issueThe app only allows me to enter US code and not Canadian pin code. I created a new canadian gmail account and a new amazon account with this email and still I keep getting the option to enter zip code and when I enter the pin code, it doesn’t recognize it. My app store is also Canadian and I took the QR code from the Canadian amazon flex website. The customer service cannot assist as well..Piyush KakkarVersion: 2.116.1

✓ LagIn iPhones most of the time this app laggs.Mm’hshlVersion: 2.116.10

✓ Can be frustratingYou have to sign in multiple times. First just with your password and then it makes you sign in with your email and password again straight away, so it’s like why make me sign in with just my password initially? Sometimes it gives you wrong directions or tell you to go the wrong way down one way roads. It will not allow you to check your earnings or offers without having location services on. This is compounded when you are sent offers that are time sensitive and don’t have the location function on (I limit this because it drains the battery of my device). No point giving feedback because nothing ever changes.Big chips 7Version: 2.96.5

✓ Bus lanes etcGenerally the app is fine but there’s an issue with bus lanes and roads which have been blocked for many years the app still tells you to drive in these routes causing fines for bus lanes and re routing for the roads what have been blocked for years, also the app likes to take up a one way road the wrong way, these are simple fixes but have never been done, luckily for me I know the areas I deliver in so not to much of a problem for me but I feel sorry for drivers who don’t know the area and have to deal with these problems.Amazon kimgVersion: 2.86.1

✓ Maps FunctionsI have recently started a job working as a driver using this app. The map functionality is awful. When you're delivering in rural areas. It will say go in one direction, but it's the complete opposite direction. So you have to drive for almost a mile before being able to turn around. Waze is a better system and should be incorporated into the App..James_2390Version: 2.80.1

✓ Latest Version GlitchThe app worked perfectly until the version update a few days ago. Since the update, I have been having problems with “Available Now”. When I turn it on, the temperature check window comes up like always, but now when I hit okay, it doesn't go away for the next step. So I go to another screen and then go back to “available now”. Now the identity check comes up, but after pressing okay, it doesn't open to take my picture. So I have to go out to another screen and come back to “available now”. Each time I go out and come back, I have to turn on “available now, because it slides back to the off position. It doesn't stay on, hence I have not seen any instant offers even while sitting in the parking lot of Whole Foods. I have contacted support multiple times and I get the same scripted answer. Turn on “available now”. Someone may be closer. Orders may be slow. They never address the issue. Trying to get support is horrible..Tera0770Version: 2.86.1

✓ Not recommendIt’s been 2months now since I got registered but ever since same message pops up There is no delivery opening in your area. Now I strongly believe they are just collecting your personal information and selling to third parties.Faisal mughalVersion: 2.80.1

✓ Such a terrible company to work for!There are so many things wrong with this place I can’t possibly list them all. They don’t care about drivers at all and rely on having too many drivers so they can burn through them. Drivers are a dime a dozen. Totally taking advantage of people, especially during rising gas prices and pushing those costs on to drivers. They are not a “safe” company at all and don’t care about your personal safety while constantly lying and pretending they do. They also send you 130 miles round trip “just” to get to your delivery zone and you could end up doing 170+ miles for one block when gas is $5+ a gallon. The quality of people you are around at warehouses is frightening. You can also get shifts where you are primarily working in the hood in dangerous areas in the dark. This company cares less about your safety and will just get rid of you or do nothing when you do speak up about serious safety issues..LMellons2Version: 2.100.1

✓ Be waryHas number of issues, maps aren’t updated, app is glitchy and ability to actually get blocks is near zero. Support team is useless and doesn’t actually answer any emails or problems individually, they send the same copy and paste emails over and over again. Driver call support and email support aren’t linked and give conflicting information. If any issues are encountered you’re basically on your own and you can be penalised for problems that aren’t your fault..The Flex experienceVersion: 2.116.1

✓ TerribleI only took this job to make extra pay I’ve come to find out they care nothing about their employees. They send us out to the most desolate areas and unsafe areas to work. I got to the station one particular day and the weather had gotten really bad I told the staff there that I felt unsafe to drive in this weather, their response was well if you don’t take it you will not be able to drive again at which point I was told it’s a refusal if I didn’t take it so I guess the packages were more important than my safety. Now onto the next issue I had to cancel 2 different runs because of all the potholes in Indianapolis of course I didn’t cancel before the 45 minutes because I had no idea I was going to hit potholes so of course that was counted against me. Now here’s where it just really blew me my sister was rushed to the hospital and remained there for over a week she takes care of our 80 year old bedridden mom I missed an assignment due to everything going on of course I had to go take care of her and they TERMINATED me. I’m just totally flabbergasted about their lack of care for their contractors..Beyond flusteredVersion: 2.94.1

✓ Issues when unable to deliver and map a bit buggyThe maps lags a bit and sometimes takes a while to catch up with your location and sometimes you drive past the turning you were supposed to take. Most frustrating when your are in a one way system. The biggest issue for me is that when I try and mark a parcel as unable to deliver, after calling/texting the customer it doesn’t allow me “swipe to finish” this is problematic as if this occurs later in your route then it takes time for it to be updated by the dsp. This is a major problem in my opinion..Graemef32Version: 2.114.1

✓ App not workingI am trying to login my account which i newely made for amazon flex but app doesn’t work its just showing a loading and after that its not working.Yash1333Version: 2.122.1

✓ Unnecessary updatesIt is very clear that whoever designs the updates for this app doesn’t actually use it. They changed the grouping to only “close” (very loose term btw) stops which completely killed my ability to deliver to apartments. I used to be able to group up the whole apartment complex and just go down the list but now I can only do about 3 stops at once. This is extremely problematic for apartments that have a locker but haven’t been converted to a locker stop yet, because I can’t group up the stops I need to put in the locker so now I have to call support to have them mark the packages as delivered. This change makes zero sense and helps nothing. Other changes you should work on would be the navigation taking you on random 3 minute detours when the next stop is 20 yards in front of you, or maybe the inconsistency of the “I’m at the right place, but the pin is wrong” button, why is that only there sometimes??? Please stop changing things that don’t need to be changed!!.Christian DehlbomVersion: 2.108.2

✓ Bots bots bots!You will guaranteed spend hours & hours looking for a block that you never get. These blocks will keep popping up on your screen but somehow every time when you try to accept it, you will get the red banner telling you someone else has taken the block and thats at any time of the day or night….Hmmm suspicious. station staff see the SAME drivers doing the SAME block at the SAME time 6 days a week while all the other drivers are complaining they cant get any blocks? And they dont call that suspicious? Come on its so easy to see who's using bots…wheres the common sense? People think yes its money for doing the few hours of work but forget to factor in the immense stress and pressure you go through trying to secure work. Add in the many hours you will spend trying to secure a block. To secure a job could easily cost you 5-8 hours of your day. If you value your health and mental wellbeing, stay well away, factor in the massive depreciation your car will go through as well and your better off financially NOT doing this job. Better off working for in retail, as least you get is paid annual leave..Aka-AkVersion: 2.127.1

✓ App needs to glitch less & support team could use more trainingFlex application tends to glitch a lot- whether it’s the GPS, when having to scan your packages or attempting to lock in delivery blocks. For support team members- it is frustrating when you attempt to tell them the issue you are experiencing and it is extremely hard to understand them or they tell you what they understood vs what the issue is that you are trying to explain to them and some of them are just trying to rush you off the phone. Especially some calls are extremely hard to have with them if the pick up store is closed for the night when you arrive complete a pick up. The same incident happens but another team member picks up and they are either rude or telling you something different. Other team members tell you in similar previous incidents and that are kind and easy to talk to and other either frustrated and/ or don’t generate offer to generate a ticket and it effects your “standing” on your dashboard for future delivery blocks. I’ve asked to speak to a supervisor in the past and I’m quickly told their isn’t one either..Lina304Version: 2.120.1

✓ Good but rotation issuesThe app is good. Shows the drops right outside the customers house. Only issue I have is that if the map shows left then left the map doesn’t rotate after I’ve taken the first left it stays at the same angle so I’m having to rotate it myself whilst driving. Also if there could me an arrow to show you which way as often my map has been upside due to rotation issues. I have an iPhone.SavannsterVersion: 2.88.2

✓ I don’t understand how this app gets 4.2 starsThe gps is very laggy. My location doesn’t update even after I already missed the turn. Very buggy. Hard to use. Doesn’t let me finish the delivery even after I scanned and handed the parcel to the customer, because it thinks I’m not at the correct location.Inbox.abrorVersion: 2.118.1

✓ Asking for Zip Code instead of Postal CodeThe app I downloaded from flex.amazon.ca, after signing in, the app is asking to enter ZIP Code instead of Postal Code. I am from Canada and we have Postal code, not a Zip code. Contacted Flex Canada helpline, but they have no clue why the app asks for Postal Code. Please fix it..Shabih BVersion: 2.93.3

✓ How to accept shiftsIts been two months my account got activated i wonder how to accept the shift runs and get into work. Whenever i open the application i can only see there aren’t delivery options in your area..Ajay_2054Version: 2.84.1

✓ Lowered the pay/buggy appI started doing flex a while ago and it was normally 30-35$ an hour but I noticed they dramatically dropped it down to like 21$ an hour which after taxes is like 16$ an hour it's not even worth it anymore cuz the packages are the same as before you would think since the pay is lowered it would mean less packages but no but the main thing I don't like is how bad the signal on the app is. I had a block from 6:45am-10:45am showed up to the station on time and everything started the face verification which says it shouldn't take more than 30 seconds. That's a lie. It takes anywhere from 1 minute up to 20 minutes depending on how the signal wants to act. It has made me forcibly miss two blocks that I was at the station ready for and now won't be paid for even though I was at the station and the app kept failing. Took over a week for some answers just for them to say I wasn't at the station and they won't pay me even though I have screenshots and dash cam that say otherwise. Multi million dollar company and their app is straight trash..JhigaresVersion: 2.110.11

✓ CheapWorking with your own vehicle for £13/h is not worth. On top of this, you get those money for 2/3/4 hours and then, u have to take a break of minimum 45 minutes until the next block of deliveries. However, is good when you don’t have anything better as you can choose your working hours. I’ve moved 10 days ago from London to Brownhills and asked them to change my location as the app doesn’t help me to do it by my own. Still not fixed. Their operators are trying not to fix any problem you contact them for and for each reply from them, u need to wait 3-4 working days. Terrible customer service… :( Another good point: the app works amazing and the nav is 10/10. Hope you’ll improve the bad things, guys….CristianDesideriuVersion: 2.88.1

✓ JobThere are 4 levels that they offer to reach via deliveries. These levels are updated every 3 months. The first month of childbirth is super good. But once you reach the second level, the offers disappear for about a month. That is, it is almost impossible to reach the third level and higher. Payment for delivery is also very interesting. usually paid $21 an hour. But when you take it, after 5 minutes they can deliver another 3-5 blocks, where the payment will be 30+/hour. Of course, you can only see this on the second account, as yours will no longer show any offers since you already have it. Injustice here at every step. There is also a level by which your rating is measured, how many points you will be awarded. Points can be multiplied by 2, 3 times. It all depends on what rating the "customer" gives you. Of course, you don't know if it was really a customer. Most likely, it is not in anyone's interest for you to be a very good employee with a high rating. Your wishes are never accepted, both regarding the delivery area and the days and hours when you want to make deliveries. It is also important to take into account that you may be sent with deliveries 50-80 miles from the pickup location. Then you will make a lot of miles, spend a lot of time, and earn just like an ordinary dog ​​(a bone without meat)..JanioAVersion: 2.116.1

✓ Horrible FunctionalityI was accepted about 2 weeks ago to start with Flex but haven’t had a chance to try it out or schedule a block due to the horrible functionality of the app (even after all required updates). I get about 20 push notifications a day about “increased rates” and available blocks but every time I try to go to the app it says I’m temporarily logged out and need to login. I enter my password and it just circles forever. I know my password is let the issue as my OTP text comes through but it rarely pushes me to the screen to enter it. The few times I did get in there have a only been a few blocks and all at weird random times right in the middle of the day (which doesn’t work for people with regular 9-5 schedules). Once I am actually able to get in I will turn the obnoxious push notifications off! I don’t believe I will actually schedule with Flex due to the lack of functionality with the app. I’m too scared that I would pick up packages and then not being to get in to see where I’m going!.Willow13***Version: 2.114.1

✓ App issueNot been happy with the app, there is no way to connect with helpline, very slow, I uploaded everything, my account was enabled but couldn’t start deliveries , didn’t know the reason.Fawad888Version: 2.88.2

✓ RouteWould be nice before we accept a route to be able to see what area we’ll be working out of like most apps do so we can plan things out better. We’ll know what to expect and we can know if we have enough fuel for it. I’ve been seeing some people complaining about mileage because they have to go too far out. I believe if you give that info there will be even more people taking offers, I would. I haven’t taken one offer yet because I don’t want to go in not knowing what to expect. I don’t want to have to turn down a offer because I’ll have to take my car too far out after meeting up with you guys for my route. That’s a waste of my time, gas and especially wasting you guys time. If you guys can give us times and how much we’ll make how come we can’t see where the route will be ran at? I know there are some people on here that don’t care and would just jump to it. But think about it, there are good workers out here like me that are just cautious and that think before acting. You guys are doing pretty good right now but just think about how many more drivers you’ll attract if you add that feature 🤔..RemyMeeksVersion: 2.92.1

✓ Not worth it, Used to be alright, abusing driversLONDON, ONTARIO.Increased the numbers of packages used to be 25-35 now 2023 Oct its around 40-48. LOTS OF LONG DISTANCE AT LEAST 1-1.5 HOURS ONE WAY (100km) WITH LOTS OF PACKAGES, AT THE END OF THE AHIFT YOU DO ABOUT 250km AND THEY NEVER CALCULATE THAT YOU ARE GOING FAR SO THEY GIVE U EXTRA MILLAGE COMPENSARION AND MOSTLY WONT REDUCES THE NUMBER OF PACKAGES. 3 times in two weeks I had to do it. Sarnia and port Dover and Stratford. Good luck !.LeoSarwariVersion: 2.123.1

✓ Feels like they don’t care1. You’ll obviously need so ask for help at times so you’d think you can call a support group?… NO!, they don’t have any contact numbers for staff if you have any questions while not on route. 2.they do however give you a support team email, but this is all monitored by computers that’ll bombard you with whatever reply it feels like. These emails rage from them saying I don’t even have a flex account, accusing me of stealing parcels (I never would), making me prove I can work in the uk (even though you have to do this before starting work with flex) and also I’ve been accused of making 2 accounts. All of which were false accusations. There should be someone you can talk to but there isn’t. 3. The maps are awful, there are so many great gps apps out there, with this it seems like lazy programming, the maps can direct you down some weird roads that can mean you end up getting stuck and damaging you’re car. They can also send you to the complete wrong location which is so annoying. And when you email about these problems you won’t get any response👌. 4. They do ask you what car you drive, this is actually great because surely they’ll send you on certain routes based on what car you drive?, for example some routes will be unsuitable for lowdown or long cars. No this isn’t considered at all..Sam DuckworthVersion: 2.91.1

✓ DEV PLS READApp does not let you mark package as undeliverable. It makes you call customer over and over and cannot mark it attempted delivery.CoryWhyVersion: 2.123.10

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