FedEx Office Negative Reviews

FedEx Office App Complaints & User Negative Comments 2024

FedEx Office app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using FedEx Office? Can you share your negative thoughts about fedex office?

FedEx Office for Negative User Reviews

✓ Clunky photo handling; crashesTerrible camera roll handling. Unless what you need to print is at the end of your camera roll you have to tediously scroll through four pictures at a time. App often crashes while scrolling and then you have to start over. Been trying to set up a print job for 20 minutes. Please make it easy for me to give you my money. Fix this crap and use the integrated Apple photo album picker instead is this manual scroll crap..OstaraVersion: 1.9.1

✓ Printing from camera rollSo frustrating trying to print multiple pictures from my camera roll. Cannot delete pictures from the cue once they’ve been added. Also, several of the pictures I did select from my camera roll do not show up in the cue or are white pages. Then when I try to restart the app or clear the cache, I can’t do it! The same pictures are still there!!!.Enicole32Version: 1.9.2

✓ Needs ImprovementIt’s possible to actually do what I am trying to do on this app so thats nice. But it should not be so difficult. I should be able to scroll through my entire camera roll easily and select different photo albums aswell as opposed to scrolling through 4 pictures at a time. It also should not time me out as I am saving projects for later use. It also should stop automatically lowering the color quality of my images when I go to print them through the app..ClickerbelleVersion: 1.9.2

✓ No connection between desktop and mobile appI need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either..AltbzoehVersion: 1.9.2

✓ Terrible interfaceNot easy to use compared to the tracking apps I have. Have the hardest time logging in every time. It doesn’t give you an option of alternative methods of recovering your password. I write everything down and since it doesn’t show you the password when you add it.... then I can’t tell if I added an uppercase in the wrong place. Then the security questions should be easy enough... are they case sensitive? Idk... it doesn’t tell me. What isn’t matching? Email me a freaking recovery password or text me the recovery password.... don’t lock me out of my account for an hour for several failed attempts, I have the password written down.... and it’s not working.... ugh! I’m tracking a package.... why did I even try to log in to this stupid thing.ArtemisSageVersion: 1.8.6

✓ Easy to use, but buggy!This app has potential. It was very easy to use, and for a single print job it made life easier. But it's buggy and crashed several times while I tried out various print options, forcing me to close the app and start over each time. The selection from the camera roll interface is also very poor. Why have a single line of photos scrolling at the bottom? If your photo is far back in your camera feed this becomes a hassle. Open up the traditional camera roll selection options with more icons, then show me a large preview..SnazzyrayVersion: 1.8.5

✓ Not worth it!I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). The app said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through the app. Great that they offer a discount to use the app but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today. App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print..MyztiquemsVersion: 1.9.2

✓ Nifty but leaves some stuff outThe upside to the app is you don’t have to register or anything, but the checkout formfields aren’t coded in such a way that iOS offers to auto fill them with information it knows. (Like address or credit card.) It also doesn’t show any sort of estimate on when orders will be ready—or set any expectation of a wait at all—so you might show up at the store expecting them to be printed immediately but they’re still finishing up preceding orders..Greg A. BrownVersion: 1.9.1

✓ Terrible app and website for printing standard invitationsI always use Etsy to order invitations and print via FedEx and pick up. This was the most complicated the app has been. I was unable to choose a standard invitation size of 5x7” on the app. I even tried to go on the regular computer and the option didn’t exist there either. It had really weird options for invitation sizes that I have never even seen before. It didn’t have the option for cutting or for choosing “no envelopes” online. Very very confusing and wasted about an hour and a half of my time. Finally I called the store and the man said to put it all in the special instructions and submit anyway. Online with the laptop didn’t even have a spot for that so I had to go back to the app and do it there. Ugh..DustinGrangerVersion: 1.9.1

✓ No options for updating payment methodWhen trying to delete old cc numbers, app keeps crashing. And there is no option within the app that allows to update your user profile. You literally have to be checking out your shopping cart in order to try and do that..MissAlina407Version: 1.9.2

✓ Apps works but prices are hidden with the locationAfter placing a large order of several templates, went to store and realized the standard paper on app is 32lb instead of 24lb. So I was charged additional amount for heavier paper. Discussed with team member and they said it’s nothing they could do to change it. It would be more beneficial to have highlighted selections on the App instead..BeeswayVersion: 1.8.5

✓ Nice try. Needs work.One of the main purposes of an app like this is to facilitate quick print jobs. In that, it fails. It took me 25 mins of fiddling to determine that it wasn't going to be practical to use the app. And I am a quick study with this stuff... I downloaded the app, created an account, linked my account with Google Drive, added a file from Google Drive, initiated the print job, searched for and selected a store for pickup, added credit card information (why am I asked to type my name twice?), then was told the minimum order is $1.00 (why not notify users earlier?), so I went back and ordered more printouts, had to search for and select the store(why not save this from the previous session?), added credit card info (again typing my name twice), got through checkout, and was informed my printout would be ready to pick up in two hours(why not warn consumers at beginning of this process?). I was standing in the store when I got this unwelcome news. So I asked the store associate for help and, though friendly, he was unable to move the print job up for me. I ended up abandoning that job and using the email to Fedex option which was very fast. Fedex, I feel like the user interface stuff you missed is really basic, like 101 stuff. Get it right before you launch it. Deleted..SylectraVersion: 1.8.5

✓ Very slow to read pictures and doesn’t have the same capabilities as their storeI recently went to the local Fed Ex office to print off photos and was very happy with the photo quality over many of the online select and ship competitors. So I decided to try the app. It is nearly non functional. It takes forever to load from your camera roll. In fact it could only see the last 3-4 photos. Then when you select a photo, there isn’t an option to simply print photos, you can only print posters and canvas. It’s sad that the app experience isn’t faster and easier than going in to the store. Please improve the experience. You should be able to print all photo types and select photos to upload much faster to be a viable solution..-Element-Version: 1.9.2

✓ App quotes wrong price, charged 5 times the amount quoted!The app is slick, and works well except that the price you’re quoted and what Fedex actually charges are you are completely different. I was quoted .11 per page and was charged .15 per page. Not a big deal except there were extra machine collation charges etc. A $5 job ended up costing $27. Ridiculous. I don’t care how nice the app is, if you’re not going to disclose fees honestly, your app is not going to be used. I don’t even want to use Fedex for copies after this horrible experience..Rambam72Version: 1.8.5

✓ Poor ux design poor usability featuresNever seen so many bugs anywhere else.. the fedex office website as well as the app are the worst.. it is so much tedious to place order for a simple document print.. the delivery time change does not work..there are wrong button placements everywhere ..password change does not work.. not sure who designed and who coded this website.. may be under paid engineers.. its worst experience using this....Subha iem userVersion: 1.9.2

✓ Good except...Doesn't save my payment/address info even though I created an account within the app specifically for this reason. It shows that I'm logged in but it still doesn't retain my information and forces me to have to enter my credit card info, address, etc. every time I place an order. Please fix and I'll change my rating..Actionjackson407Version: 1.8.5

✓ Decent, could use work.The printing works wonderful, however, if you want to track a package you have to find the little icon in the top left corner. This should be an option on one of the huge squares. It also takes you out of app to track the package - if I wanted to use Chrome to track my package why would I need this app?.JustForrealVersion: 1.8.6

✓ Essentially TheftWhen you print something from this app to a local store, there is apparently no guarantee that anything will actually come out on the other side. I spent $300 printing things for my wedding and the store never printed them because of “computer updates,” though none of this stopped FedEx from taking my payment. There was no notification that “updates” would be occurring, either. When I asked the store clerk for a refund, I was send on a customer service wild goose chase. On top of all this, I had to pay again for the card stock in order to print the things myself. Unbelievable..KatieZ-MVersion: 1.9.1

✓ Works fineI like the variety of print options available with this app and it is great with helping me locate the nearest print location. It is a bit grumpy going through the payment screens (doesn’t tell you it wants the month and 4 digit year of the CC expiration date). Great to have access to my drop box within the app.TR6TomVersion: 1.9.1

✓ Don't waste your timeLoaded on my iPhone. Followed instructions to print a doc sent in an email and the Fedex option does not show as an available printer. Deleted and reloaded the app with the same result. So then I uploaded the doc to Dropbox, a cloud service the app supposedly supports. When I tried printing that way I got an error message directing me to call FedEx customer support. When I did I learned that no one there apparently has a clue about the app or even that it exists. Seriously?.LV953Version: 1.8.5

✓ Customer ServiceI placed an order for a canvas picture and once the order was made I was sent a receipt that went to the wrong store. I chose my local store, but for some reason the order was sent to a store 2 1/2 hours away. I called to cancel and was hung up on twice. I didn’t receive the attention and service I expected from FedEx. Now i have an order I can not get to because it says I must pay in store. Now I’m sure there will be some extraordinary price attached that you think I will pay..King DurtiVersion: 1.9.2

✓ Not a good experienceI used the app because their website stopped working about six months or so ago and I can no longer make print orders from the website (it won’t add anything to cart) so I tried this app. It doesn’t have the poster size 16x20 which is what I’ve been ordering for my business for years and the order process doesn’t have a place for notes anywhere. It also can’t tell me how much it will be even though it’s a standard size simple color print with no extras..SandraBelleVersion: 1.9.2

✓ No regular sized pictures?I just spent two hours trying to put pictures on a google drive, extract them, and then print them using the FedEx office app. There is no clear photo printing option. Pictures cannot be put in the cart and then ordered altogether, and the whole process took much too long. I prefer the Costco app for ordering pictures. I have more picture size options and the app is easier to use. I had to use this FedEx because the pick-up person was nearer this office than Costco. Very unhappy with the process. Trying to do it on my laptop only got me locked out of my account..Hawaii listenerVersion: 1.9.1

✓ Can’t use FedEx account numberSpoke with Customer Service today and was told there is a known issue that ever since iPhone 7, they’re aware the app crashes if you try to use your FedEx account number. You would think they would have updated that by now, since I’m writing this review from an iPhone X. Turns out you also can’t delete your FedEx account number from the app without it crashing. I routinely place orders under a dollar, so a credit card is not an option for me because they won’t accept a credit card payment for less than a dollar. If they gave me the option to pay the difference between my order and the dollar, just so I could finish my order, I would totally pay it, but they’ve never offered it. Step up your game developers!.Yozhik*Version: 1.8.6

FedEx Office works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FedEx Office.