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Sharp HealthCare App Complaints & User Negative Comments 2024
Sharp HealthCare app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sharp HealthCare? Can you share your negative thoughts about sharp healthcare?
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Sharp HealthCare for Negative User Reviews
✓ Not for iPadThe fact that this uses an iPhone resolution when running on an iPad is very disappointing, and a step backward from FollowMyHealth..Version: 1.0.1
✓ UselessWhen I was able to sign in I can’t send msg to my doctor keeps getting failed to send message. Now that app won’t sign on all together and the website sign on is blank..Version: 1.0.6
✓ New Sharp appSharp has switched from Follow My Health app to My Sharp app and the new app has none of my info, not even my new appts since I registered…it is difficult to navigate and there is literally NO information in my app account..it is absolutely no good to me.Version: 1.0.6
✓ Uggh UIThis new app is a mess. UI is overly cluttered and implementation is only halfway done. No watch app. Can’t find my vital history. Redundant Sharp apps. Now I have 3 Sharp apps with different passwords and logins just a confusing mess. It only has 2 of my providers available so I can’t see all of my history. Follow My Health was clean and simple. This is a perfect example of poor user experience research and an overbuilt app designed for the issuer and not the user. Stick to medicine and next time hire some real software developers instead of trying to integrate an substandard 3rd party app. I avoided UCSD because of their ugly app and now you have it.🙄.Version: 1.0.1
✓ Terrible appThis is one of the worst apps I have ever used. I click on something and 9/10 times it comes up with an error and try again later. Most of it is unusable. Good thing this isn’t in any way related to anything important. Oh no wait it is. I couldn’t even pay my premium through the app. I had to call and do it over the phone. Thanks for nothing..Version: 1.0.5
✓ Needs workNone of my health history or medications transferred over-also no help line or tech support.Version: 1.0.6
✓ Tried to recoverTried to recover a password and they failed to send anything to my email. I don’t believe in this app..Version: 1.0.7
✓ Missing infoCompared to follow my health not as easy to navigate and information is missing.Version: 1.0.5
✓ App doesn’t workI can login to the website but not this app! This is a horrible user experience. Get on the ball it’s 2024 and this is the medical field…..Version: 1.0.5
✓ Downgrade For Sure!Unable to get test results added to new app. Office staff and doctors have no idea how to get this to work. Insurance information and coverage is also not syncing properly. Very poorly executed. I hope you have staff and doctors after this exhausting conversion..Version: 1.0.7
✓ No Sharp Rees Stealy LocationsWhere are Sharp Rees Stealy locations. Follow my health had them. Can’t make appointments to any Sharp Rees Stealy locations which are much more convenient locations for me. App was not ready to go without this basic function. Also quite a few of previous appointments done at Sharp Rees Stealy are missing..Version: 1.0.1
✓ A Step BackwardsI agree with almost every 1 and 2 star comments others have written. Lost significant medical history, not intuitive, no iPad UI, wrong doctors, lost Rx history, too much digging around to find information, FMH was easier to navigate. If you are a first time user, it might seem fine since you don’t have anything to compare it with. I was expecting great things from the new app, but I am now shocked at what I see. Will it work in the end? Yes, but a big step backwards in my opinion. Come on SRS, you’re better than this. Someone sold you a bill of goods (actually bads)..Version: 1.0.2
✓ Compare to follow your healthThis app is a huge step backward from your previous app. I cannot send my provider a message and I do not have access to all of my providers. Very disappointing. Makes health care more difficult..Version: 1.0.6
✓ Data missingNone of my data shows up in the app and not able to compose a new message..Version: 1.0.0
✓ AppI cannot send dr that I see message because her text to me did not come over how can she get in this app not liking this at all..Version: 1.0.4
✓ A Significant DowngradeIt was disappointing to find how much less useful this app was than its predecessor after spending several minutes setting it up. On the plus side, I get to go “old school” and contact my doctor’s office by phone.Version: 1.0.1
✓ New Info AlertAlert should allow you to click on it to go to new info or advise where to go to obtain the updated information. Instead, you have to poke around until you find it. Also, should allow you to expand text (zoom in) to make it readable. Text is too small in some areas. Not user friendly..Version: 1.0.7
✓ Terrible. Healthcare is a joke in this country.You spend 20 minutes on hold waiting to speak to someone to book an appointment hearing how great the app is for booking appointments. Finally you realize there are no human operators any more so you try the app, only to find every doctor requires you to call to make an appointment. I hate the app, hire more phone operators..Version: 1.0.3
✓ Don’t believe the fake 5 star reviewsThis app is a huge step down from Follow My Health. Hard to locate reports on past office visits. When I used messages to ask my doctor a question the response was not in messages but in Notifications. My list of medications is incomplete. Allergies to medication shows “none” even though I had an allergic reaction to an antibiotic less than one year ago and it was noted on Follow My Health..Version: 1.0.7
✓ Lousy interface on ipad silly same naming creates confusionThe first thing is that this app had the same name as sharp heath plan so if you download the wrong one you’ll spend a lot of wasted time and frustration trying to get access to your sharp account when you should be getting access to your sharp account. I can’t believe that the IT person responsible for this new system didn't think of that, but then common sense is in short supply it seems..Version: 1.0.5
✓ Not up to dateFrustrated with changes. My health records are not up to date. Hard to navigate directives..Version: 1.0.7
✓ Ugh! Really SRSFMH was fantastic. “If it’s not broken, don’t fix it”. If you needed to update it to add features then by all means do that, however in this day and age I don’t want to have to have another app. Obviously I need both so I can look at older records if need be. I read the 5 star ratings… are you kidding me??!! They must be from members of the IT team. This new app is not user friendly. My meds list isn’t on here. I can’t message my doctors without calling them first. Are you kidding?! And why oh why does Sharp need access to my Bluetooth tech?? Please go back to FMH..Version: 1.0.5
✓ Difficult to download AppI usually don't have trouble installing Apps but I had a terrible time attempting to install the Sharp Healthcare App. It took me 4 days to successfully download the App, but unlike the other App, the new version is extremely difficult to navigate. In fact, I was so frustrated I used obscenities for my Password to reflect my frustrations..Version: 1.0.6
✓ This is a messConcur with LSdieter comment. I tried to create a new account as told in the app. It can’t find my old record. Now I have to wait for programmers to answer my email. I tried to call and all I get is a busy signal. So far I’m not impressed. What’s wrong with the old App anyway. I worked great..Version: 1.0.2
✓ Not ready for wide useFor being a 4+ y-o app, this has a LOT of problems. 3 weeks ago it was forced into use by all Sharp users and I can’t find ANYONE that has ANYTHING good to say about it. Doctor contacts aren’t there, medications prescribed by Sharp aren’t there, immunizations given by Sharp aren’t there, previous appointment dates were changed, new appointments are impossible to make using the new app. My doctor told me to make a nurses appt, but the app doesn’t include the pre-loaded “reason” I need to make this appointment. Overall, a really bad replacement for a previous app that had a few issues. This app solves NONE of those previous issues and adds tons more, making it almost unusable. It is obvious that eventhe SHARP STAFF are having many frustrating issues with this newly mandated app, and can only say politely “the bugs are being worked on” and “it will get better.” Today’s update with “minor bug fixes” is a joke. Since Sharp want to make this their primary interface, I need this app to work now, not wait 5 years until they figure it out..Version: 1.0.6
✓ ShameFine app, poor implementation by Sharp Healthcare. Nine days after this new app replaced their perfectly-functioning FollowMyHealth, I’m still waiting for my list of doctors to be populated so I can send a message and attachments to my care team. And the message feature is the most hyped in their promos. Sharp Healthcare doctors and care staff are amazing, but their operations and administration have always been abysmal..Version: 1.0.3
✓ Passcode Feature not AvailableThe previous application, Follow My Health, had a passcode option for logging in. Very convenient. the Sharp app seems to have that option also. You can set a passcode, but nothing happens. You always have to use your lengthy password..Version: 1.0.3
✓ RX renewals very difficult to obtainAll of my prescriptions on record have been prescribed for years. The option to renew in this app does not work. All of them are “locked” despite this switch over from the far more efficient Follow My Health. I have to literally send a message to submit my request which is then ignored. Processing time is three days but I still wind up calling my PCP’s office at least twice to get it moving along. Follow My Health processed and sent my RX to my pharmacy the same day. It’s frustrating and disappointing. A patient shouldn’t have to “work” to have their medication..Version: 1.0.7
✓ Follow my Health to SharpSharp patients have to transition to the new app, which is fine, but NONE of my medical information transferred over. It offers the chance to sync up with other medical records, but nothing to FMH…..Version: 1.0.5
✓ HorribleI returned to change my review from two stars to one. The app has no option to pay bills online. It’s a sad state when a user who does everything online actually opts to cancel paperless billing because it’s easier to just print out a statement on a printer, hand address an envelope, write out a check, go to the post office to buy stamps, and physically send the payment by mail. Sharp really should have user tested this so-called “app” and features with real users before assuming it was ready for prime time..Version: 1.0.7
✓ What a pain to log on, huge barrier of entryWant to spend an hour and a half logging in 500 different settings? Download this app..Version: 1.0.2
✓ DowngradeFrom the Follow My Health app where it had every provider you ever saw since being with Sharp listed in the provider portion and could easily message. This app only allows you to connect with your PcP And their “team”. If You want to contact a specialty doctor you previously had seen, Good Luck. If You can remember their name or Not, there is no real search function that is available to do so. Luckily I live a mile from my site so i just went down in person to leave a message. Horribly designed and user unfriendly..Version: 1.0.7
✓ MehYou can no longer email or save to a file, your previous visit notes. I have Aflac and had no way to attach my records to my claims. What a nightmare.Version: 1.0.5
✓ New PatientI became a new patient due to Scripps not being available to me. I signed up for Primary Care Dr on January 3rd and the first appointment that was available to me was the end of March. I took that appointment, and then in February I received a call that the doctor was not available on that day and the next available time I could be seen is mid April. I tried planning ahead regarding my medication‘s and even getting three months worth from Scripps before I left, I’m now out of several of my medication‘s. Haven’t been seen for five months, and at 81 years old, there are some things I need taken care of. I’ve been told I could get the same day appointment with possibly the nurse practitioner, it’s over I was not able to do that either. I’m very frustrated, but still trying to get an appointment sooner..Version: 1.0.6
✓ A Big Let DownFinding details about my care is difficult. Lots of time wasting. You dumbed down this app. Follow My Health is far better and more concise. I especially liked being able to see blood pressure readings for a long period of time on one page. Sharp made promises that have not been met..Version: 1.0.6
🙂 Sharp HealthCare Positive Reviews
Sharp HealthCare works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sharp HealthCare.
⛔ Sharp HealthCare Problems
