Metro Flex Negative Reviews

Metro Flex App Complaints & User Negative Comments 2024

Metro Flex app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using Metro Flex? Can you share your negative thoughts about metro flex?

Metro Flex for Negative User Reviews

✓ InconsistencyIn summary, good for convenience and necessity, poor for reliability. No, It cannot replace a car and it is not as reliable as Lyft/Uber. Metroflex is a Partnership with Tel-Aviv, Israel based Via Transportation and King County. How does it work? Via provides all the logistics and technical coordination when you make a pick-up request. This service is provided through a contract with the Israeli company. The experience has changed from very consistent and reliable to inconsistent and unreliable after King County decided to expand service and rebrand Via’s service as “Metroflex”. Your experience will vary based on your location. I personally experienced discomfort and rudeness too often to continue using the service. Also, customer service is poor. The best audience for Via: students without cars, elderly who are unable to drive..WwoiowweVersion: 4.16.2

✓ Incredibly unreliableDrivers are typically 10-20 minutes late or sometimes never show.EamonfrVersion: 4.9.1

✓ Service good; app shows promise; 'Favorite' destinations not usableUpdate 2024-01-03: the app sends notifications to my device at 11:10 _PM_ (local time) multiple days a week, for 'user engagement'* purposes! _________________________________ * Examples: "Tap here to give it a try", "Your first ride is FREE!", etc. ________________________________ ________________________________ _ - - -.Jim GrishamVersion: 4.11.18

✓ Needs major improvementApp is slow to load takes several minutes to display drivers then in the minute I’m processing available rides they disappear. Drivers take longer than estimated time. I wouldn’t be using Metroflex if there’s an easy Metro Bus I can hop on so stop showing me normal bus routes. Drivers will go from 2 minutes away to 30 minutes away over the course of 3 minutes making it hard to get a ride. I wish there was a schedule option. Sometimes I’m booking rides 45 minutes in advanced at the end of my work shift just to get a ride. There needs to be more vehicles available..BeautifullyLovedVersion: 4.9.1

✓ Workers don’t get breaks, gps is terrible.The gps on this app has never function properly for any of my drivers, ever. The app books drivers who are already on their break and forces them to get it cut short even though they already get paid little. I was literally in the car and my driver had been working for 8 hours asking his boss for a break and he just hung up on him. Terrible app, terrible company, bring back community ride..John binkletonVersion: 4.9.1

✓ Worse app everDoes not work . Everytime I try to order via’s it doesn’t let me.Adriuana_huntVersion: 4.9

✓ Terrible app and service.Don’t even get me started with this app. this app literally always glitches, and keeps telling me to take a bus. the drivers are also rude, and sometimes they’re even confused with how to use the app along with the GPS. a fair amount of drivers told me that the GPS doesn’t work, or that my drop-off address doesn’t even show sometimes. i’ve also had some more issues, recently being that i had a driver who drove me around the same block 5 times, and then stopped in the middle of the road for 10 minutes. he claimed that it was his first time working for metro flex, and that he didn’t know how to use the app. another time was when i literally got kicked out of the metro flex because i didn’t bring my orca card, and mind you i am a minor, so i shouldn’t even have to use my orca card because i thought that it was supposed to be free. please fix your app, or bring back via to transit. i’m so tired of this, and i am definitely not willing to book an uber or a lyft because i’m not spending money just to get myself to school and back home every day. how will i get to school when i can’t even rely on a simple app to take me because of how dumb it is along with the service? i am very disappointed..Isabella medelVersion: 4.9.1

✓ Trash appApp is trash. Bring back via. I’m constantly late to work because of them..Raeraereal627Version: 4.9.1

✓ Get better programmersConstantly crashes, horrible load time, will continuously tell you to take the bus. if i wanted to take the bus i would’ve downloaded one bus away, get me a mf via. i’ve had to delete and redownload multiple times to get it to work. it doesn’t tell you when you’re via is two minutes away anymore, and constantly bugs on the drivers end as well..L4triciaVersion: 4.9.1

✓ Great when it works but not reliableI use this to get to work from a bus stop, and while it's great when it does work properly, multiple times I've been screwed over from the unpredictable app. It once added another stop when the driver was already close to me, forcing them to u-turn. You'd think the app was first-come-first-serve through a queue, but apparently not. And the random shuffling of drivers seems to not make sense. The drivers are great and are just doing their jobs. The app is the #1 cause of unreliability. So even if you pick up a ride half an hour or more before you want to leave, your driver is constantly working (I don't even know if they receive breaks), you're at the mercy of a completely unpredictable app.KCUser123Version: 4.11.18

✓ TerribleEvery time I try to book, it suggest me to take the bus and I end up waiting on a bus for 20 to 30 minutes. It doesn’t give me the option to have a MetroFlex van..TyralanaeVersion: 4.9.1

✓ 2 StarsThey should really hire more drivers because I’m sick of waiting 30+ minutes almost everytime I book one. And everytime I call the driver, they don’t pick up..Crying Person 101Version: 4.11.18

✓ Needs workThe app constantly bugs out and when i try to click to book it immediately takes me to the screen to book another ride. i try to book and says i already booked a ride but fails to show when it’s showing up unless i close the app and reopen it/ never showed a confirmation notification. it could be better.SanrihoezVersion: 4.9

Metro Flex works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Metro Flex.