Apartment List Negative Reviews

Apartment List App Complaints & User Negative Comments 2024

Apartment List app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Apartment List? Can you share your negative thoughts about apartment list?

Apartment List for Negative User Reviews

✓ Last update gave messed up the app for meSame bugs reported already, that the app is not allowing me to add any additional locations when I try. Been happening for about a week which is the last reported update. Absolutely loved the app prior to this. Please fix trying to move in a month. Revision: to help out others who are having the same issue and hopefully for the developers to fix later on. It seem as though the problem happens when location services are on. When I turned off location services I was able to change my filters and location without a problem. So those with an IPhone go to settings and search for the app then turn off locations settings..Drold23Version: 6.5.1

✓ Casual browser beware.Downloaded this to casually browse apartments in my area and I guess I missed that when you say you love an Apartment, they share your contact information with the property. Didn’t realize it until I’d already done it twice, whoops. That’s what I get for not reading terms and conditions ;) Seriously though, the notifications and emails are a lot. I love the concept of this app, it’s extremely helpful and versatile and matched me with more properties than I’d found in the past, I just didn’t appreciate the non-stop bombardment of emails, push notifications, badge notifications, etc. It was too much. I’m keeping the app on my iPhone but turning off ALL notification types and have already unsubscribed from all emails (multiple per day!!). Big oof..JBee16Version: 5.3

✓ This App is UnusableI used the website to search for apartments and got a lot of solid matches for what I want in an apartment. Fast forward a week, I download the app and want to sign in to adjust my criteria and see what I can find. Fill in my email that I used on the website and it says something along the lines of “We will email you a link for a quick sign in”. I click the link and it opens up in Safari instead of the app. There is a typical ad bar at the top of the page for the app with an open button so I can jump straight to the app itself. Click the button and it takes me back to the page where I put in my email originally. I put in my address again and it brings up the ‘email you a link’ window again. So essentially I can not use the app to access my account because it circles back to the original email link window. What’s the point of having an app when you redirect me to safari in an email link? It is a solid premise but the execution is annoyingly flawed..The Number Two PencilVersion: 4.20

✓ OkayThis app is very helpful in finding apartments within your price range with specific amenities in the area that you’re interested in. I like the tinder style way of swiping through apartments to be able to really view each apartment match. I find the filters to be helpful, but wish that you could sort your shortlist by amenities, size, etc. I also wish that it would show reviews for the complexes because I’m finding the process of elimination on my short list to be based off reviews. The reason for me giving it 3 stars is because EVERY SINGLE TIME you view a saved apartment it automatically reaches out to the leasing department by giving them your phone number and email. I am being spammed with emails and phone calls from simply reviewing my shortlist to sort through which apartments I’d like to actually tour based on reviews. I have some apartments that have been automatically moved to my visiting list when I haven’t even reached out to set up an appointment. If this can be fixed it would be a great way to shop around. Update: app has been constantly crashing after consistently using it. It’s logged me out and won’t allow me to log back in..MirandaLynnLVersion: 6.16.1

✓ Incredible Spam- Dumpster Fire EmailsI was looking for an apartment and just happened to download this app, this was the first mistake. The second mistake I made was putting in my email. I tried using the APP one time and found other companies such as Zillow much more convenient. But man, it couldn’t just end there could it? I get 10 emails a day from apartment list after I have unsubscribed to all notifications and emails. I have unsubscribed 20 different times and the nightmare never ends. I’ve even tried responding directly back to let them know “I’m good, no need for another email today.” I’ve even tried to just delete my account, but I don’t think it’s even possible. I’m suffering, and I know that other people have to be in the trap. Hey buddy, your not alone. Get us the heck out of here. I’ve already found an apartment. No need to have another 10 emails today, trust me it’s not necessary. Never thought I would wake up and say “Jesus Christ” every morning. And this review was supposed to be 1 Star, I mistakenly clicked 2..Bever ReynoldsVersion: 6.4

✓ Usable, not greatThe good feature is being able to swipe and easily see what each place offers. It also updates when new units become available which is nice. However, you get an email any time you mark anything on the app or there are any changes. Additionally, you’ll get notifications that rent has changed for a saved apartment, but there’s no notification place on the app so you have to click through your saved apartments to try to figure out what apartment has changed. The app will also show you apartments past your move-in date which is super annoying. Lastly, there’s no delete account button so you have to request it through the feedback site which seems really sketchy. Solid browsing and save feature, but many poor app design decisions..170230Version: 6.4.1

✓ It’s okI want to love this app so bad, it’s got such a cool concept to it, but it’s really poor in execution. It only works if you don’t have literally ANY “wants” in your apartment. If you pick ANY FILTERS (location, price, features, whatever) it will give you literally ANYTHING EXCEPT WHAT YOU ASK FOR. It will not listen to any filters you press. It will just keep giving you things outside of the parameters you set. You want an apartment in a set location? Sorry, you get apartments 30 minutes away from the range you set. You want apartments within a price range? Here’s apartments for $5k a month. The worst part is it’s not like I’m setting really strict filters, just like price and location, and I KNOW there are apartments within those filters (I’ve tested it against other apps). Unfortunately I think this app just isn’t helpful or worth it..Bobobuddy07Version: 6.19.1

✓ Absolute garbage.This app is trash. I just spent the last 30 minutes cycling through the same questions to try to “see my matches” only to be given a magical email link that sends me through the same exact sequence of questioning. Mind you I’ve already accessed and logged my favorite apartments on the website and should have a log in. I downloaded the app for convenience, but have instead been sent on a merry go round of answering the same questions, then being told to click a magic link, then answer the same questions, then click the same link, to answer the same questions, to click the same link, and so on so forth. I’ve been doing this for about 20 minutes now to no avail. My advice would be to skip the app all together and just use the webpage. The purpose of an app is convenience and this is truly the antithesis. Complete waste of time. Very disappointing. Extremely frustrating..ThelittlerbearVersion: 4.22.3

✓ Could be better! Features neededPlease add apartment reviews and real photos. The way apartments are portrayed on here is misleading as many nice-looking places are actually dumps and roach-infested! Gets your hopes up until you check Google and see it’s too good to be true. Also please add the ability to filter out places where your dog isn’t allowed. It’s nice that there’s an option to search for pet-friendly places, but often there are restrictions for tons of different breeds or weights or quantities of dogs. Lastly, stop showing places we don’t qualify for! If we enter income into our info that should influence which places are shown to us. That should be a no-brainer but I keep seeing apartments I could afford but not qualify for..MonicaSM95Version: 6.13

✓ Good idea but a lot of glitchesIt’s a great concept. In fact, if I hadn’t found there to be so many glitches I might say it’s my favorite apartment locator app. But unfortunately it’s got a lot. It gives me several notifications to long into the app and find there’s nothing to be notified of. Or if I get a preview of the notification on my lock screen, like new apartments that have “come available” it’s not anywhere to be found. ALSO, probably the most annoying glitch it has is you will put in your preferences, like location, budget, amenities, and it will go SEVERAL hundreds of dollars over your budget? I don’t know about you but I certainly put my budget for a reason so a major jump in $500 over and over and over again..well I could’ve just googled apartments in the area and separated them myself at that point. I even deleted the app and then downloaded it again so I could give it another shot. To no avail. It still does this.ShmalexaVersion: 6.8.3

✓ Not the results I was looking forI love the idea of the app breaking down my criteria and letting me see options I’m willing to compromise on but, the results are so far off. I selected specific neighborhoods for my preference and my exact match results keep coming up with places outside of my neighborhood preference. I chose those neighborhoods because those are the areas I want to live. Anything outside of the specific areas would make me flexible on my location. It’s frustrating because I am turning down 90% of my matches because of where they are located. The few places that were in my desired location were listed with the wrong price. Not sure where the app is getting it’s information from but I have to go directly to the apartment’s website to see an accurate price and it’s usually $50-$100 more than the app listed. I have reached out to customer service and still have not received a response. I’m thankful for other accurate apps like Trulia because this app is good in theory but executed poorly..TruDiva51Version: 4.13

✓ Impossible to useI am moving to Boston in a few months and my friends raved about how helpful this app is for apartment searching, so I was really excited to use it. But the app never even gave me a chance. It started off asking what location you are looking for. I looked for Boston’s Seaport District, but it didn’t have it there as an option at all. Very annoying, considering Seaport is a well known and established district in Boston that is recognized on both Google and Apple Maps as an official district. I tried to look for the next closest neighborhood, Fort Point, and that also wasn’t there... Very frustrating. I put the closest neighborhood I could find and moved on. Later, they asked what my price range is. For some reason, the currency was set to Korean won... I assume it might be due to some setting in my phone, since I am from Korea (even though I bought my phone and phone plan in the U.S.). But there is no option to change the currency setting! So its asking me for my budget in Korean won for an apartment in the States. The highest option they have was “10,000+” which is useless since that’s $8 USD. I just went on and finished all the questions and when I finally hit “See my results” I get an error message that says “The operation couldn’t be completed.” There are plenty of decent apartment apps and websites out there. Don’t bother with this one..Soo M.Version: 5.7.2

✓ Honestly this *could be the best rent app everThis app is pretty amazing. It's the tinder of apartments, she makes it really easy and straightforward for finding your perfect apartment hookup. Hahaha Here's what it needs to get to 5 stars: 1) I found a place. I'm still getting calls, texts, and emails from apartment companies. How do I tell them I'm done for at least 13 months?? Hahaha 2) The ability to change liked->loved, and vice versa, once you learn more about a place 3) The needs to be a search bar. I accidentally right or left swipe some places, and I wanted to add then to a list. 4) the moment you "like" or "love" a place, that place gets your phone and email in a automated message from you saying "please contact me I want to learn more because I'm interested to live there". But I'm not, I'm still just deciding if I even want the first date, and now they're all sliding into my DMS and hitting me up like I'm ready for a long term relationship. Let me narrow down my Prospects and then have a button "contact my love list" etc 5) I ended up signing with an apartment not on the list, so it might be worth having a sales rep calling or emailing every apartment with stats saying "we the fastest growing and #1 app for apartments, please add your listing to our app" and get more in there. They're at about 20% coverage..RandomancyVersion: 5.3.1

✓ Too many emails per day, expensive-ish apartmentsYesterday I received 30 emails from Apartment List in ONE DAY. That’s just far too many emails for me, and I’m guessing that’s too many for others too. On top of that, there aren’t really apartments through Apartment List that are great, inexpensive deals. They are mostly upscale apartments in large apartment complexes. Coming from an apartment building with only four units, where the rent for the unit is half the cost of the current market rate (although my unit has been under Los Angeles rent control for 13 years, so I do have a pretty unique deal), looking at these complexes that have 220 units and call themselves a “small” complex with that many units, it’s a little daunting, and as much as the app is easy to use and I do get SOME good information, I haven’t found anything on Apartment List that I haven’t been able to find something similar and cheaper just in Craigslist. The app is ok, I would recommend trying it out, because although it’s not right for me, it might be right for you!.NikkilynnkattVersion: 4.13.2

✓ Spammed with apartment emailsMy inbox is full of unsolicited emails from apartments given my email by this app. If there was any warning that would happen, it was in the fine print. The feature allowing you to fill out so much information is nice but definitely not worth it. Even when I unsubscribed from all emails, it still said that “You may still receive emails confirming when you like an apartment or want to visit (so you can keep track of tours). You may also be contacted directly by any apartments in which you have expressed interest.” No option to avoid that. The map feature also isn’t very good, and in order to see other floor plans that might be cheaper, you either have to adjust your entire search so all that size are shown, or continuously look up the apartments in other locations..NgsiyskhdVersion: 6.13

✓ The way they show you the apartments doesn’t workI downloaded this app to browse apartments. The way they show you them is pretty lame and their search engine could use a lot of work. They don’t let you choose in what order you’d like to see the available apartments (for example, I’d like to set the order from lowest to highest cost), also they present to you apartments in a method only comparable to tinder instead of just showing you all of the apartments that fit your requirements. You’re only able to see one option at a time, not in the order you’d like, and you have to ‘like’ or ‘dislike’ it. This isn’t a dating app! I’m trying to find an apartment! I would like to see all the lowest priced options available instead of blindly being presented one at a time, once again in no particular order! This app is ineffective for finding an apartment. I can’t even use it for this reason..Kaseynicole13Version: 7.1.3

✓ Not a reliable source.So far I have had the worst luck. 80% of the apartments or houses I’ve been shown are people scamming but I have to waste my time with them before I can figure it out. When I tried to report one advertisement because the person wouldn’t stop asking for money apartment list emailed me once asking for the location and that was it. Most of the advertisements I am offered are asking for money for a deposit without even knowing your name or anything. Also, the people scamming don’t have to put much up in the advertisements which is a red flag and the app should be able to vet those out. I just wish the app had people actively working on finding the fake advertisements to save the customers some time and sadly money for those who can’t see through the fake accounts. I wouldn’t trust most of the reviews for this app because the scammers are the ones writing them!.Erica IPhone 6s PlusVersion: 6.18.1

✓ Simple Setting Fix Would Make This App PerfectI appreciate the idea behind this app. Unfortunately, my time spent within it mostly feels counter productive. For instance: I just opened the app to see 71 “Smart Matches” advertised to me right away. After going through them all, guess how many were for my desired location (NYC): Zero. Instead all 71 “Smart Matches” were all for listings in the state of New Jersey. This happens every single day with this app. This doesn’t seem very “smart” to me. Rather it feels like clutter and a waste of time. I’m all for giving people options, but New Jersey is not a suitable option for many people looking to move to/in NYC, thus it has not been included in my apartment search. Still, the vast majority of my recommended listings are for NJ. Of all the apartment apps, this one offers horrible UX, in that regard. It’s an extra slap in the face when Apartment List also sends you emails with listings well outside of your desired State. A suggestion: Simply provide an update to the app settings that restricts recommended listings to ONLY the users desired location…not it’s neighboring states as well. I’d rather see only five listings that match my criteria, than seventy that do not..SayjorVersion: 6.18.4

✓ Prepare for Spamming!This company sells/shares all of your contact information to tons of apartments. About a day after using this app I began receiving calls and emails from the apartment complexes I was browsing. So if you don’t want your inbox or phone getting pinged constantly with solicitations, I would avoid this app. Response to Developer: The app did not ask for my permission a single time, and yet I’ve had to block numerous numbers since downloading your app a week ago. So what you’re saying may be true, but you also sell user info without the protocol you outlined. I never received any solicitations before expiring apartments on your app this week & they’re the same exact apartment leasing offices of the specific apartments I was exploring. As stated in the above review, if you’re reading this, avoid this app if you don’t want to receive nonstop call, texts and emails! Definitely not worth it!.Guile #1Version: 6.16.1

✓ Pretty UselessThis as was really helpful when I first got it, i could easily put the area I wanted to live in and it would find places in that general area. When it showed me the information for each apartment there was a lot of readily available information for me to see before I even gave it a maybe. Ever since the update,this app is practically useless. It no longer gives me apartments any where close to my selected area (is usually 30 miles away). This new swiping feature takes away the ability to see a ton of information about a place. The only way to see the information is to swipe, which in turn cluters you shortlist so you can forget about easily narrowing down your search. I feel like they added the swiping feature to mimick dating apps, and that was completely unnecessary and ever since then it just got worse. The app was fine the was it was before all that, now all it does it take up space on your phone..Zebra Man TangoVersion: 4.24.1

✓ Dating App Vibes 😬 No New Yorkers???Why is this like Tinder? How will I dislike or like just based on the one photo and location??????? This is super inappropriate for something as serious as finding where you’re legally bound to live for a year or whatever. The setup is really long, guys... At first I was into it, like, “ooooh customized! Sweet!”, but then it just turned into a dating app... letting me make snap decisions based on the one garbage picture the realtor deems clickbait worthy and the location on a map. Also why isn’t there an option to choose multiple commutes? Is this app specifically for single people with no one else in the house to commute anywhere? For this reason alone, I already find this app unusable. My husband commutes too... Also... I live in New York City.... this app is useless for New Yorkers too... if I say I want to live within 30 minutes commute range, it shows me a ton of listings for Jersey, and almost nothing in Queens!!! Sure I can expand the range to add more of the Bronx or Brooklyn or Queens, but then it’s going to add a crap ton more listings from Jersey too!!!!!!!!!! Ahhhhhhhh! Dear App Developers, almost no one wants to live in Jersey and work in Manhattan... it’s crazy stressful. I’m sorry, but I am deleting this app immediately... I know I’ve used this app before... but now... 😬.Jon GeaudeauxVersion: 4.27

✓ Okay, but some things are really annoyingI like a lot of the ways that this app lets you compare apartments, it has a lot of comparison features other apps dont have, but i HATE the way that it doesnt let you search for apartments. all i want to do is look up an apartment i found through another site so i can use this apps comparison interface! also annoying is how i cant look through simple LISTS. yeah, the categories where you can find matches are useful, but when a category has 400 results the "having to click yes/no on every single one" thing is really inefficient, especially when every click gives you a pop up that takes forever to load on my slow internet, its just not worth it for those really long lists. i LOVE the way it compares apartments, but the app makes it hard to find apts to compare in the first place in some ways.Doctor whoovesVersion: 4.11.2

✓ Just okI loved the app AT FIRST. But it grows more and more frustrating as I use it. These changes should be implemented to improve its usability: 1) need ability to search all the listings by a name or address 2) need ability to skip through listings and DECIDE LATER whether to keep it or not. 3) need ability to switch a listing in your short list from maybe to love it or vice versa. Now, you can only delete it from your short list. 4) the emails advertising a particular listing with a link to “view listing” should take you DIRECTLY to the listing advertised. Instead it just takes the user to the home page of the app which has about 10 different places where the listing MIGHT be. I can’t even search those spots without reviewing every single listing and deciding whether to keep each one or not. So I’ve stopped reading the emails and just hit delete..Xhmv7Version: 6.19.3

✓ DecentI live in a big city, so using multiple apartment-hunting apps is really useful for ensuring I can see all listed apartments that I’m looking for. I love the tinder-style UI within this app, and the preferences feel important, but that’s where the problem is. I set a maximum range for how much I was looking to pay rent for an apartment, and then it showed me apartments far outside of my range (some weren’t this way, but more than half were). Then I selected that “Finding the Best Deal” was my priority, so I didn’t have to waste time parsing through place after place, but it STILL showed me apartments outside my range more the *half the time.* As far as I can tell, there’s no other way I can make it more apparent that I do not want to look at any apartments outside of my maximum price range. So for that reason, I’m currently going to delete the app and look for an apartment elsewhere. It’s a shame, because I really thought this one had promise..MrMagicMan101Version: 7.2.0

✓ Initially nice, but flawed.At first the app was very simple and user friendly, but once I began narrowing down a search it began to get annoying. Several times I’ve opened up the “Stay within my budget” category with 20+ options to choose from only to have it be the exact same 4 cycled around, and then be forced out of the app for no reason and blocked from logging back in. It is pointless to try setting up a tour with them through the app, nor are the prices/listings accurate (one place I did decide to move into currently has not taken down multiple listings for weeks, yet have been at 100% capacity for months according to the employees. Honestly, if an apartment is truly stocked up they should be taken down immediately so people aren’t swindled into paying application fees for full apartments) as they just don’t respond for weeks, or you’ll get spammed with bot emails and phone calls (particularly from the worse end of apartments, too) even if you select “Nope” to receiving more information. I still think this app has the potential to be the better apps out there, it just needs some updating..NickPipeVersion: 6.17.0

✓ Its like tinder for housingIt was a huge turn off to not be able to see a map view. Then I put in my criteria, and it shows me nothing I’m asking for. This apps a joke for apartment hunting. Doesn’t even give filter options to weed out houses/apartments. You are just stuck seeing whatever this app “thinks” is a best possible match. You’ll probably be just as disappointed as you were with tinder. I was. There are other apps that are better and offer a lot more when it comes to filters. Also, most have a map view. Edit for the developers - You do not address the fact that when a person puts criteria limits in the search, it gives you choices WAY outside your selected price range and all of them are like $500+ above my set max rent. All you addressed in your response was about “map view” as if thats all I said lol smh.Amg138148Version: 6.9.1

✓ App makes things confusingThe app is good to give you an idea of what is around. The pricing this app gives you isn’t what the properties offer, specials are typically correct. A lot of properties do some crazy stuff with their pricing like instead of giving you 2 months free spread over the length of the lease they give it to you after you have been on property for a full month so if you move in on the 6th it will take nearly 2 months to get any concessions. Also, they try to play it off like the special is already showing in the rate even though this app shows the new rate with the special applied. Even if they don’t give you the concession up front or spread across the entire lease the “market rate” quote they show should be the same. It’s really quite annoying..Niccc nameVersion: 6.19.3

Apartment List works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Apartment List.