- 84.0LEGITIMACY SCORE
- 87.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Turtle Beach Audio Hub App Complaints & User Negative Comments 2024
Turtle Beach Audio Hub app received 116 complaints, negative comments and reviews by users. Have you ever had a bad experience using Turtle Beach Audio Hub? Can you share your negative thoughts about turtle beach audio hub?
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Turtle Beach Audio Hub for Negative User Reviews
✓ Won’t connectAlways says no connected headset found. I have the stealth 700, please fix..Version: 2.3.5
✓ Doesn't connect half of the time.At first it would connect to my Stealth 700 headset but beyond a few months it refuses to connect to a connected phone to customize the settings so I haven't been able to use it. Redownloaded it and verified my headset it up to date. I don't know what is going on but it seems like it should work but doesn't. Would be a 5 if I t worked like it should..Version: 3.13.4
✓ DisappointmentHeadphones have not been working properly for quite some time. Have to power them on and off to make audio volume correct. The app has not been working or pairing to my headphones in quite some time either. Heard good things about turtle beach before i purchased but have not had a good experience with this equipment yet. And all the names are taken on nick name list....all to leave a simple review lol wow.Version: 3.13.2.173
✓ App used to workThe app used to work and connect to the headset but no longer working. No matter what I try the headset won’t connect with the app..Version: 3.12.1
✓ Turn off then on again as you’re in appIt does work. Just turn off then on. Just left a garbage review because I can’t connect. Best of luck with this 2 star app at most lol.Version: 3.6
✓ GarbageIve owned turtle beaches several times at various points in my gaming tenure. Every time has been an extreme let down. You would think for $200 dollars, you would get your money's worth, this is not the case. Ive had my 700 gen 2 MAX for maybe 4 months, and they dont work. They connect to the transmitter no problem, but not the controller anymore. It started happening infrequently, and got more and more frequent as time has gone on, until they no longer connect to the controller at all. Its not a controller issue as Ive tested with another set of wireless headphones. After updating the firmware in the headphones I still have the same issue. Whats really frustrating is that the headphones work fine, they still have volume and function as headphones should, they just simply can't connect to anything. Will definitely never purchase another pair of TBs and I would extremely advice others against them as well..Version: 3.13.4
✓ Good layout works great however...Being unable to update firmware on headsets via this app is bad for those who don’t own a laptop or pc will there be support for firmware updates via this app in the future?.Version: 2.5.9
✓ Elite 800x not supported on iPhone?Got the xbox one elite 800x for Christmas and I have tried to use the app to connect my phone to the headset to adjust settings but it won’t find it via Bluetooth? Why is this not supported???.Version: 2.3.5
✓ Was a good AppThis used to be quite a good app until the recent update. On the previous version you could switch between different apps on your phone without loosing connectivity to between phone and amp. However, now it always has to reconnect and 50% of the time it won’t so I have to turn Bluetooth off and on again. This isn’t ideal when mid game. The new look layout is better that the old version, but please fix this reconnect issue :(.Version: 3.0.2
✓ Pointless lieLiterally no useable options that matter and no customization dont waste your time and just power your headset on and off to troubleshoot..Version: 3.6
✓ Only good for a couple of headphonesDoesn't recognise my headphones. Hopefully will get more support in future..Version: 1.0.9
✓ App has stopped connecting device??Bought brand new and have been working perfectly up until this week when the app stopped connecting to my headset? Bluetooth still connects from my phone to the headset but no longer connects to the app, sounds were perfect and superhuman hearing worked a treat. But now after multiple troubleshoots like deleting and re-downloading the app, connecting and disconnecting the device and unplugging every port multiple times I’m still having no luck connecting to the app..Version: 2.6.9
✓ BrokenWon’t connect to my TB Stealth 700.Version: 2.2.3
✓ Won’t connectSo I just bought the newest headset turtle beach are selling to find it won’t even connect to the app and so when you are on a party all your friends sound like robots as you can’t go in the app and change the sound anyone know how to get into the app please fix this issue as I don’t want to return these already.Version: 3.0.2
✓ 🥲Pretty stupid it only lets you turn up the seven hundred. Doesn’t do the six hundred. I updated it. Turned it up at someone’s house. Now it’s turned itself down without me doing it. Don’t waste your time or money on these terrible products..Version: 3.9.2
✓ Can’t connectFor some reason my headset won’t connect to phone Bluetooth. Can anyone help me out plz??.Version: 3.12.2
✓ Gen 2 600Maybe Incredibly stupid but it doesn’t work with the gen 2 600s!?.Version: 3.6
✓ Sound volume is a consistent issueGreat headphones, terrible support and terrible interface for audio hub. The lab top version allows nothing but updates and the mobile version doesn’t connect to several phones even when already paired. Had numerous issues with fixing a quiet sound quality after the headphones turned themselves off and wouldn’t restart. After finally getting them back on via the update they’re now too quiet to hear even at max volume gameplay with super human hearing on. Trying to get into the app to adjust it, has been hours of awful experience with various levels of bad connection issues..Version: 3.11
✓ Elite 800Doesn’t recognise elite 800.Version: 2.3.5
✓ Read this !!!The turtle beach headset community is absolutely amazing and I would recommend any of there headsets but the app just makes there looks fall as the app allowed me to connect and I’m having the same difficulty as many other people, furthermore the app randomly connects to my other turtle beach things and has once connected to mine and messed around with my settings and changed how I hear and change my volume ..Version: 3.2
✓ You need to use Bluetooth headphonesYou need to use Bluetooth headphones. You can’t use and other pairs.Version: 2.6.3
✓ Fix it alreadyUseless app now supposedly ** fix the Bluetooth connection already 🙄😤. My headset still doesn’t connect to the app via bluetooth 🤦♀️.Version: 3.12.3
✓ Haven’t been able to connectTried numerous times to connect never worked.Version: 3.1
✓ Problem with thisHi guys. This app worked first time and the Bluetooth still connects to my phone but it won’t reload so im locked out of the settings. Can you advise? I’ve tried reloading the app but get same results. Thanks in advance.Version: 3.6
✓ Utter disgustingCan’t connect the app to the iPhone at all can’t even see any fix for this any where for a headset that you spend 100+ pound on and they can’t even sort a fix for this app so you can use the headset how it’s ment to be used is disgusting Do Not Buy!! They just want your money! Months on months it’s been like this with no fix last time I ever spend money with turtle beach.. never again!.Version: 3.6
✓ Audio not adjustingI just got to turtle Beach stole 700 GEN two and it’s way too loud turn it all the way down and it’s still super loud is there anyway to fix this.Version: 3.14.8
✓ Major Bugs/Needs ImprovementHeadset has many issues. First of all. Sometimes it takes turning the headset on and off multiple times for it to actually adjust the volume. There are times where the volume is barely audible with the wheel scroll turned all the way up. When you connect to a secondary Bluetooth device after the headset is on and working, the sound will turn off but the headset will stay on and neither the Xbox or the phone is audible. Other times when connecting with the wheel scroll turned all the way down, you will get a small (but MAX volume) spurt of sound which can be extremely loud. Turtle beach released these prematurely without any real world testing it seems. I had a set of stealth 600s that were half the price but at least they worked when I wanted them to..Version: 3.11
✓ UselessI updated the software on my 700p gen 2 and now i cant seem to connect to the app with my headset, therefore making the app useless. Please fix this !.Version: 3.12.3
✓ Not completely friendlyA little over complicated. Not sure what settings are saved or using.Version: 3.12.3
✓ Needs A Lot Of WorkEven with the stealth 700’s the app’s super buggy, sometimes it connects, sometimes it doesn’t. I’m constantly having to reinstall it just to access the headset’s basic settings..Version: 2.3.5
✓ You need Bluetooth HeadsetsWouldn’t recommend this on iOS, not sure about the windows version it’s might be better but don’t use the iOS app it doesn’t support much headsets at all.Version: 2.6.3
✓ Ear force tango 720x or whateverThese headphones are the most annoying things to use. I have the Xbox accessories adapter for the pc- it’s a usb dongle to connect devices that are synced with Xbox products. Anyway, the headset drops packets of data constantly. It’s created more anxiety and stress then the price these are worth. I’m moving on after these and never looking back. Best of luck to all- hope the sets you have work better for you and the app is able to update major fixes along the way..Version: 3.12.2
✓ It’s crapFix it. It never connects nor does it stay connected!!.Version: 3.2
✓ App doesnt workIm connected bluetooth on my iphone and app cant find it lol shitty app.Version: 3.2
✓ Honest ReviewWhen these headphones work they are freaking amazing. However 30% of the time they cut out and you lose audio. You have to turn them off and back on again then they will work for 10 or so minutes then you lose audio again! The weird part is they are fully charged. It is the most annoying thing ever when you are playing online with friends..Version: 3.11
✓ It’s all right. Lacks PC connectivity.This app is ok and works really well and fast with iPhone. Problem is I got them as gaming headphones and due to the fact I game on Xbox and pc I would have thought that the PC connectivity would be a little less troublesome. And there is a need for a PC version of this software and some drivers..Version: 3.12
✓ Wired headphonesMy headphones were wired and SO QUIET. I turned everything onto max and it was still quiet and there is nothing else I can do to adjust this.Version: 3.13.2.173
✓ Won’t connectIt refuses to even find the headset.Version: 3.2
✓ Worst appWorked great when I first used the headset but after an update due to power issues it cannot for the life in me connect to the stupid app , I can connect to my iPhone Bluetooth but not this rubbish app WHY ? no U.K. turtle beach call centre so always have to email them and always give you the same drivel on how to connect it to the app tried it again and again how can someone make an app that doesn’t connect to its own stupid headset all I want to do is adjust the equaliser, probably be my last turtle beach which is a shame due to great sound but no app and also no decent Mac OS recovery tool still so when I need to do a recovery I have to ask a friend with a pc.Version: 3.12.2
✓ Over ratedI’ve never had more issues with any headset then I do my turtle beach. Don’t get me wrong when they work, they’re the best headset. But the disconnection issues I experience and the headset just losing audio all of a sudden, it’s very annoying for such a highly talked about headset..Version: 3.11
✓ Doesn’t support 600 Gen 2 Max?!Terrible that TB has the worst support. They’ve been like this for years but are only getting worse. No reason for them to create a HUB for only 1 headset model. I’m out of options now because not only does this not work for my 600 Gen 2 Max but the App for Mac also doesn’t work. I’m stuck with an “updated” headset with no way to customize settings. Worst of all I have NO mic monitoring. Returning headset and done with TB for good..Version: 3.12.1
✓ Very average not eliteHaving just received my Turtle Beach Elite Pro 2 with super amp I am pleased with the headphones so far, not tried them on a game yet. I have been using the turtle beach 800x for years, I’ve never been able to update the firmware on them either. I’ve tried using this app for them and not had any luck before connecting. Now trying to connect to Elite Pro 2 worked fine, just a bit annoyed about the pop up to update meaning it can not be done through the app. I don’t have an up to date laptop or Mac so I’m pretty stuck here. One thing I’ve noticed that won’t work is the default color is set to green on the app but the Amp is always red, I’ve not been able to change the color at all. All be minor I would have though at the price tag this would work and more money would have been invested into this app as the head set itself lacks physical buttons along with amp you do rely on the app. Please Turtle beach sort this out, I may need to return and look at new options..Version: 2.6.3
✓ Horrible companyYou guys removed the option to change the master volume through the app, the knobs do not work and never have for any setting, if I change the map on what the knobs do it doesn’t change, nothing on this headset works properly, $250 wasted, do not buy turtle beach, also they continue to delete my review. If I could give you zero stars I would..Version: 3.14.8
✓ Awesome Options, Trouble SavingThe options available on this app to customize your headset are awesome. Doesn’t seem to want to ever save those settings to your headset. I love spending 30-45 minutes fine tweaking my perfect sound only to turn my headset back on and have to do it all over again..Version: 3.14.8
✓ HelpMy turtle beach stealth 700 connects to the app just fine by Bluetooth but it won’t connect to Bluetooth in any other way (it doesn’t even show up in devices when Bluetooth is on)and doesn’t play sound on the device even if I pair it through the app what should I do.Version: 3.6
✓ Rubbish!Took forever to pair with my iPad. What a stupid APP that serves no purpose when pairing. Bluetooth + connect = simple. Turtle have taken those 2 steps and got it wrong. Had to change iPad - took 30 minutes of pure frustration and repeating the same steps over and over before it “suddenly” connected. Then had to repair to my first iPad. Never managed it. Couldn’t / wouldn’t disconnect from 2nd iPad. Decided the health risk was not worth it, so threw them away and deleted the APP. Felt much better. Best bit of owning these Turtles was throwing them in the bin..Version: 3.11
✓ App doesn’t work well with new firmwareI bought a new pair of stealth 700 gen 2, and the firmware in the headset and this app don’t communicate well with each other. I try setting the wheel to another setting like blue volume or superhuman hearing, and on my previous (now broken) headset everything worked as it it’s suppose to on old firmware. This one nothing works, and has to be manually adjusted within the app..Version: 3.12.2
✓ Great butThis is an awesome app but every time I try to connect the Bluetooth I’d doesn’t work and I tried the pairing guide and looks at the instructions.Version: 3.12.2
✓ No connection...The app doesn’t connect to my 800x headset...? Whhhhhaaaayyyyy.Version: 2.3.5
✓ App next to uselessThe Turtle Beach 800x is a first rate headset, using the special USB cables provided (not sure what is so special with them), I can connect to the Windows Audio Hub. No updates there, I can pair my iPhone 8 Plus to the Bluetooth and can hear it in the headset. But I cannot for the love of God get the iOS app to do anymore than “searching for devices”. Considering the price tag, I am shocked that there isn’t a class action lawsuit for false advertising against Turtle Beach judging by the vast majority of reviews here virtually no one is able to get the app to work..Version: 2.6.3
✓ BuggySome of the settings always revert to default every time i turn back on the headset and it will not let me turn of the voice monitor and a big change we need is an actual eq instead of presets the stealth 700 max would have way mor potential with a legit custom eq please update this app and fix the bugs.Version: 3.14.8
✓ IPhone problemsWill not work on iPhone and by reading online everyone is having the same problem.Version: 2.6.9
✓ App doesn’t workTried everything even plugged into laptop to make sure firmware was up to date but still doesn’t work. For the price we pay for these headsets I find it shocking turtle beach aren’t even maintaining the app. My iPhone 8 and headset are paired and connected but the app does not recognise my headset please get this sorted!!!!!!!!!!!!!.Version: 2.3.5
✓ Needs a chat volume control toggleMy second Turtle Beach Stealth 700x needed to be replaced. This time the Gen 2 - where the chat volume dial would only respond sometimes. I would have to reconnect it to this hub to get it to start working again - and only then would it sometimes work. I wish this audio hub app would at least include a chat volume control so I could adjust the volume using software. So painful and frustrating without it for such an expensive headset..Version: 3.12.2
✓ Sound is top notch but reliability is poorThe sound quality is amazing but as headsets go they aren’t what I paid for. When I play games it’s hit miss or maybe as far as being able to chat in game. Everyone can hear me but I can’t hear them I’ve tried every setting to try and sort it and then all of a sudden I can hear them and then as soon as I start a new game or come off for a second they disappear really frustrating and time to try another brand.Version: 3.11
✓ Nonexistent EQI purchased the Elite Pro 2 headphones to replace my old Turtle Beach PX5. The sound quality is fantastic for playing music but I don’t feel like I’m getting very good results in games like Destiny 2 for example. I’ve changed Bass, Treble and Mids in the EQ settings but the alterations aren’t changing at all. Even if I shift the slider from one extreme to the other. I have saved the EQ settings before you ask. I just can’t bring out more detail in the sound. Guns firing sound muffled and interactions with NPC are dull and boring with no detail in their voices. What am I doing wrong? What do I need to change?.Version: 2.6.9
✓ Elite 800Does not recognise my headset.Version: 1.0.9
✓ Was good until I updated firmwareWas a great app until I updated firmware and now I can’t control my headset through my phone it won’t connect via bluetooth.Version: 3.12.3
✓ Pointless appThis app is so pointless for my turtle beach headphones that are required to use this app always force change what i have my second scroll wheel too from chat audio to mic monitoring at least twice a month i have to spend 5 minutes trying to go back because it also never works the first time you do it. Infuriating how annoying it is..Version: 3.14.8
✓ Doesn’t workJust says getting firmware version and never loads. Also, I definitely don’t trust this company anymore after downloading the firmware update for Mac since this didn’t work... on my computer, TurtleBeach requested key logging! That’s so incredibly sketchy that I just can’t with this company now..Version: 3.1
✓ App refuses to connect to my stealth 700 gen 2 for PS4/PS5I’ve had these headphones for a couple of months now. They’re fine, apart from occasional static. They connect to my phone without any problem. I can listen to music or make phone calls while connected to my PlayStation. It this app has not once been able to recognize my headphones for some unknown reason. I’ve contacted support and have tried everything they’ve suggested and still this app can’t seem to find my headphones when they’re already connected to the phone..Version: 3.12.1
✓ Turtle beach elite 800?App doesn’t support turtle beach elite 800 even though stealth 700 is supported Why? Just why?.Version: 2.6.9
✓ No help at all?Every time I want to change to human hearing system, in the app my headphones don’t connect despite the headphones being connect to by phone by Bluetooth. The paring guide doesn’t help and the help button doesn’t do nothing either because it brings you to a site of support and none of the types of support or issue I have. It’s getting annoying, I get lucky if it even works..Version: 3.12
✓ Great headsets, Terrible appsI do not understand why you insist on having to use a useless app if you want to edit audio settings. This app is useless and will not connect to the headset no matter what you try. The headset is connected to the phone perfectly fine but will the app register this? No! I think the audio engineers must have designed the app cause it feels like a child has created it. Such a shame as the headset is great..Version: 3.1
✓ Doesn’t workDoes not connect to headset..Version: 3.1
✓ Does not work. Awful app.This app is totally redundant. Does not find the headphones when connected to PC. Only way to make it work on PS5 is to turn it off then on again. You'd then be lucky if it works for 5 minutes. Didn't realise it was so complicated to make a simple app. 0 stars. Awful..Version: 3.1
✓ BrokenThis app gave me cancer.Version: 3.1
✓ Waste of timeCan’t believe I am wasting more time in writing this however would like to help others not waste any. The app does not work as the headset which is connected to my phone won’t connect to the app. There is no other button to press in this case so each time you have to close the app down and restart hoping it will connect. Useless Useless Useless so avoid.Version: 2.3.4
✓ Do NOT buy turtle beach.Purchased the elite pro v2. Will not connect to the app they created. Looks like they don’t care once you’ve purchased them..Version: 2.6.9
✓ Some issues I’ve foundI’m unable to connect my super amp for PS4 to my app I’ve deleted it multiple times and still nothing?!.Version: 3.2
✓ Your app sucksYour app will not allow me to connect to my 700 there for I can’t hear anything.Version: 3.14.8
✓ Terrible app bad designHead set doesn’t connect.Version: 3.12.1
✓ Won’t connectSince I did update 3.2(76) my head set rarely connects. Getting sick of it.Version: 3.2
✓ .......Doesn’t recognise my headphones 😕.Version: 2.3.5
✓ Things could be improvedSo the stealth 700 gen 2 connects to the app but not the actual phone will there be a firmware update to fix the Bluetooth pairing with iPhones as this is just ridiculous my old stealth 700 paired perfectly with my phone just not this one please fix this issue I have an iPhone 8.Version: 3.2
✓ Won’t connectEverything connects to my ps4, phone at the same time but the app still says “searching” and can’t ever find the device lol. Fix your app literally one of the big reasons I purchased was cause of this feature..Version: 3.1
✓ Still having issues after firmware updateThe hardware is great. The quality is there and they sound amazing (when they work). Although the software still has some bugs. This is the third pair of headphones I have had replaced because of the issues they have. I was told the firmware update would resolve them. The firmware has been updated even though there was no prompt stating so. After the loading and updating screens finished, the transmitter and the headphones continued flashing green simultaneously. I waited for several minutes for this to stop, but they just kept on flashing. Then I tried plugging the headphones and transmitter into the Xbox to see if they worked any better. Unfortunately not. These are the issues I am still having: 1) occasionally upon start up the headphones power down automatically. 2) when turning on headphones and connecting them to the Xbox, many times the Xbox sound volume is nonexistent or very low. I need to turn the headphones on and off sometimes two or three times before the sound volume is correct. 3) when using the headphones with my iPhone via Bluetooth. When I finish dictating a text The media player/music player starts up automatically. So as soon as I finish dictating a text, music starts. I thought the firmware update was supposed to resolve these or some of these issues, but still having problems. And this is my third pair..Version: 3.12.1
✓ APP DOESNT WORK!When i first tried a couple times to connect my elite pro 2 headset and super amp to the app it worked i thought great especially after reading the reviews about this app but thought everything was sorted and turned it all off and put away for when i would play and when i decided to play i try connecting my app to the headset but this time it just wont connect! It connects to my phone easily but the app wont find the super amp just doesnt make sense should be straight forward considering the app is design for the super amp👎🏻👎🏻👎🏻.Version: 3.6
✓ Was good , not now.Since new firmware update won't connect to iPhone 👎.Version: 3.12.3
✓ I don’t understand.When I use the superhuman hearing feature, I don’t exactly notice much difference with this headset. I am very impressed with how comfortable it is and the sound quality is great, but it makes something more noise canceling would be much better. I have an exactly looked at the new headphone model yet though..Version: 3.14.8
✓ Will not connectI’ve had my PlayStation 700 Gen 2 headset for a couple of years and it was great. A couple weeks ago, the headset was unresponsive. I had to go through many steps to try to revive it. After many, many tries it finally powered on. Then I tried connecting to Audio Hub. It would not even after dozens of tries. Contacted Turtle Beach and they are painfully slow in responding. After 4 emails, of back and forth trying out their methods without working, the emails stopped. This app either needs updating or their firmware does. It looks like many here are having this issue as well..Version: 3.12.2
✓ Pretty poorWhen I first got the head set, the app and headphones would connect, after a few updates on the headset because it wouldn’t connect the device and app will not talk to each other no matter how much I try.Version: 3.12.2
✓ Doesn’t workIt just doesn’t work along with headset the audio just sounds like everything was recorded under water and sometimes the other earmuff just won’t work.Version: 2.6.9
✓ XP 500Doesn’t recognise my XP 500 via Bluetooth. Can use them but mic is very quiet and can’t alter settings without the hub recognising my headset..Version: 2.6.3
✓ MirageI finally decided to buck up for some wireless headphones and I choose TB 700 Gen 2 because of the design and features. The hideaway mic was perfect and they looked cool too. I bought them in November and all was well until 2 months later. They don’t work. I get a red solid light then later a solid green light on the USB. No matter the mode XBox or USB, same results. The headphones seem to be ready for BT but I don’t know which one is the problem. Customer Support is soooo very slow via email. Every third day, an agent asks me nearly the same question making me be every more detailed then the last time and it’s been going on for about a week and a half now! Either the dongle is bad or the headphones are. So, I can’t recommend this to anyone because a headphone used about 7 times in 2 months should be be having issues like this..Version: 3.12.3
✓ Audio hub doesn’t work with iPhoneDisgusted and disappointed that audio hub not work which iPhone. Get your self together people..Version: 2.6.3
✓ Wheel FunctionEverytime i turn my headset off the wheel function changes from what i want it to be on chat volume , it changes to mic monitoring and won’t let me adjust party chat volume. thing is absolute junk.Version: 3.14.8
✓ Cannot use app !The app doesn’t connect to my headset no matter what I try to do. I’ve looked online spoken to turtle beach support via chat and the app still doesn’t connect . The headphones work great but I bought the headphones hoping I can use the audio hub to improve quality. Have a sense of control over what I’m able to hear and not hear . It’s a real dissatisfaction not being able to use a major feature of these headphones because the app is simply not working . Wondering is there a real sure fix out there or is this app working only for the lucky few?...Version: 3.12.2
✓ What happened to support the Elite 800x?It’s a bit pi** taking, I purchased a premium headset from yourself and having zero support for them.. you support the 700 series but why not the 800 series?.. I just don’t understand why?! Considering you still sell at an outrageous price. I’ll be stuck to a one star review until you sort your priories out..Version: 2.5.7
✓ PapDoesn’t save setting got to load the app every time I use my headset.Version: 3.11
✓ Poor qualityKeeps disconnecting and readjusting my audio during gameplay. New update for audio hub app is awful..Version: 3.9.1
✓ Won’t connectThe app. Won’t even connect.Version: 2.2.3
✓ Functionality issuesFor reference i have the stealth 700 gen 2 for xbox… Headset functionality is horrible. When i first received my headset (which was around $200) it was a complete dud and didn't even turn on, i waited another 2 weeks for them to send out a new one and it worked, for a little bit. When the headset does work i am only getting system sound from the console, party and chat functions are completely null, you'd think they’d have a fix in their app, firmware is up to date. In order to update firmware you go into the app and touch "update firmware" which then tells you that the device cant be updated through the app and to use a computer instead. Having everything up to date you'd think you’d be able to customize different audio selections or applications in their "convenient app" but it’s the opposite, you can basically change the equalizer setting and thats it. There’s no mixing with game/party audio, no real volume control, and don’t even get me started on their "superhuman hearing", i always give them the benefit of the doubt because xbox isnt without its own issues but these seem to be fixes within reach for TB. Until they make some real changes and put some real effort into this app, i'd steer clear of turtle beach for the time being… I’ll be editing this review appropriately with updates and fixes.Version: 3.13.4
✓ Needs lots of improvementsThe app needs to be better organized, very confusing to many sub options. Syncing your music while playing is inconsistent. Bluetooth is spotty. Connection period is spotty. The Xbox version I have for my Xbox series x works better on my PS5 ! This app overall is very frustrating!.Version: 3.12.2
✓ BUGIt consistently resets my audio. When I play chill games that don’t really need audio I play with voice chat louder than game volume. When I play games that need audio I play with game volume louder. For some reason it is constantly resetting itself to whatever it’s at when I first turn on my device. I’ll be mid game and the game volume will just drop without anyone touching anything. It’s been issue ever since this recent update. Master volume on the amp itself stays but in the app drops..Version: 3.12.1
✓ 700 stealth gen 2 is a money grabBought these on sale and didn’t realize they were trying to off load a product that seized to function after two months. Great headset if it works. They tried to get cute with it and made some beta software on it so it can connect through your phone. They weren’t ready and your wallet will notice that. I used to have the 600’s and it was a more reliable product. Always get a warranty when you get a turtle beach..Version: 3.13.4
✓ Won't connect to my Stealth 700 gen2This app has become useless because for some reason my headset won't connect to the app. It just stopped working out of the blue even though I take great care of my headset and updated it just before it stopped. It still connects to Bluetooth for whatever reason. I really want to be able to use the mic gate and EQ settings please fix these issues..Version: 3.12.2
✓ Still doesn’t work after months of usage.As the title suggests this App still refuses to connect even though in my Bluetooth settings it says that it is “Connected” I am using an iPhone 11 Pro with iOS 15 installed. Will you ever fix this Turtle Beach?.Version: 3.6
✓ RyanHey i'm from toronto app super glitchy headset doesn't hold good pairing at the beginning usually takes 3-4x then your good all day... turtlebeach wireless needs real work looking forward to a brand new one cause for real this set is weak for $200 canadian.Version: 3.11
✓ App stopped workingSuddenly the app on my phone to control the settings stopped working. I called customer service and told me they were not under warranty and the were not able to help me with the issue. I mean, spending $150+ on a headset that stopped working i don't think its worth it. Maybe i got the bad ones but not even a discount to buy another headset..Version: 3.12.2
✓ ConnectionWont connect to my headset. Very frustrating. Update it so it will work..Version: 3.2
✓ Steel 700 gen 2It just doesn’t want to connect device thru the app ( It does connect tru bluetooth tho), it can’t find it. Tried trouble shooting like forgetting device to uninstalling to re install app and even restarting my phone but the headset work fine with my ps4 no trouble is just the app im having these issues with, i would like to use the app im really curious, it seem pretty cool to have a mini EQ on my phone for the headset..Version: 3.12.1
✓ Bait and SwitchThese headphones are great except for the one reason I bought them: to use for wireless Xbox voice chat. The mic always works fine. The headphones play game audio perfectly. But Discord voice chat is not working any more. They played discord voice chat for a few months, then one day they suddenly stopped. There is no help for this, no support, no nothing, just headphones that don’t do what I bought them for any more, and a silent internet black hole with no solution. I’m sad..Version: 3.14.8
✓ HelpCan you put a option for mute in the audio hub so I don’t have to keep taking my hand of the controller would be my only fault so far with this headset.Version: 3.2
✓ GoodJust has issues when trying to connect sometimes and keeps resetting my some of my settings when I leave the app but overall it’s good.Version: 3.6
✓ Decent but missing a important featureThe app serves its purpose well the mixer is nice for adding bass and being able to adjust the tone volume is good as well but I wish there was a feature to manually change the chat volume from the app because my chat wheel is broken on the stealth gen 2 and it’s a common issue with that one.Version: 3.12
✓ Poor update !!!This was a good app till last update!!! Now I have no way of knowing how much charge there is in my stealth 7000 for the PS4 !! If anyone can shed any light on how I can see what charge is on my headphones it would be greatly appreciated. Everything else works fine, however, I can only give the app 1 star as it’s absolutely useless if I don’t know the charged status of the headphone..Version: 3.0.2
✓ FIX THE CHAT VOLUMEThe chat mixer is locked and every time I try to adjust each wheel the volume resets and the game volume just takes over entirely and stays there even when I try to readjust the wheel. This has been happening suspiciously since the warranty expired which really shows the hedge fund mentality of this company. I’ve reached out to Turtle Beach only to not get it solved. I’m shifting to another company for headphones because this just ruins every experience for me..Version: 3.14.8
✓ Won't connectMy phone says it's connected, and it plays audio and stuff, but the app can't seem to find it. Now my headphones are stuck on the music option.Version: 3.2
✓ How I got this app to work!When I first got my Turtle Beach Stealth 700 Gen 2 headphones I got this app on both my iPad and my iPhone neither would recognise my headphones. How I fixed it: I started playing Overwatch and Mid-Game I opened the app on my iPhone and it recognised my headset. Try this it might work for you too..Version: 3.1
✓ It doesn’t even workSo, I know it can’t be my phone because I can listen to stuff on my phone and it has the headphone sign at the top, the app just won’t bloody connect. I’ve tried literally everything and it worked once but the next day I tried the same way and it didn’t work. And I have to have to turn down the stupidly loud voice feedback that at the moment a can barely hear anything over due it being so loud even at the default setting.Version: 2.5.9
✓ JunkWon’t pair up to my headset after update.Version: 3.14.8
✓ Bad luckExcitement at having dual-Bluetooth, disappointment at the lack of wearability. Some good stuff here, sound quality not too bad, and fairly common sense controls. But.. They fall apart. Wouldn't consider them again for anything other than casual gaming..Version: 3.9.2
✓ Only connected onceConnected the first time, completed a quick set up, then tested it. Wanted to change a few things but won't connect to the app. Says could not find your device even though I'm listening to music with them lol app needs some work big time!.Version: 3.0.2
✓ Volume Settings Won’t SaveEvery time I turn on my headset the volume settings revert back to their default. Which would be fine except for the fact that the beep volume - which beeps every time you start the headset or mute your mic - is RIDICULOUSLY LOUD. I tried submitting this as a bug through the app, but of course the app kept crashing and wouldn’t submit my report 😑. It’s been this way for months without being resolved. This will be the last time I buy another headset from Turtle Beach..Version: 3.14.8
✓ BaaaaadI’m not sure if the app is buggy or the headset but there’s no way to permanently turn off mic monitoring. I can connect to Bluetooth through the app but can’t play my phone sound through the headset. It’s over all just extremely buggy and glitchy. Sometimes working, mostly NOT working. Turtle beach headsets were great! But they need to reevaluate either their IT department or the people who developed the hardware because this is a fail. 👎🏻.Version: 3.14.8
🙂 Turtle Beach Audio Hub Positive Reviews
Turtle Beach Audio Hub works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Turtle Beach Audio Hub.
⛔ Turtle Beach Audio Hub Problems
