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Trip.com: Book Flights, Hotels App Complaints & User Negative Comments 2024
Trip.com: Book Flights, Hotels app received 137 complaints, negative comments and reviews by users. Have you ever had a bad experience using Trip.com: Book Flights, Hotels? Can you share your negative thoughts about trip.com: book flights, hotels?
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Trip.com: Book Flights, Hotels for Negative User Reviews
✓ Terrible never use againWorst customer service, waste your time and money.Version: 7.74.2
✓ Worst customer service and appI wish I could give less than 1 star if possible. This is literally the worst app with features that are only made to grab your money, provide the worst service and then force you to pay more money. The customer service and departments are even worse. They will waste hours and hours of your time rather than to help even in the slightest problems. The customer service just use it is our policy, we are a third party service so we cannot do this for, let me create a case and push it to the department as A free pass to not help you with the slightest of problems which would take them hardly one second to solve. I would say don’t fall for their petty scams of discounts, it is better to pay a little more amount to the first party app and enjoy the customer service than to use this app and be treated as a money making machine and not a human. Utterly disgusting behaviour..Version: 7.79.0
✓ Failed to alert need for Covid testWas I surprised when I arrived at the gate to check in and was told I needed proof of vaccination for a recent Covid test that was negative. Luckily, JFK has a vendor who offers the service. It was a big hassle getting back onto the air train and go to the other terminal but I made it and my family were tested and we were all negative problem is because the $550, I could’ve had this done the day before and put it through my insurance. The other problem is not being able to choose my seats two months before the flight. And when we were able to, they were just handed to us, and we all had to sit separate this occurred both going and coming back from Brazil I wouldn’t recommend using this app.Version: 7.75.5
✓ CheetingDon’t buy tickets cheering.Version: 7.62.0
✓ Don’t expect to change flights cheaplyThis site is absolutely the worst if you want to change a flight. To change a flight back a few days it costs twice as much as it would to not take your flight and book a new flight. Just don’t use this mob..Version: 7.76.0
✓ Lost $1,400Flight home was cancelled due to a cyclone hitting home, these guys couldnt get me on a new flight when i asked so i requested a refund and couldnt even get a refund. Was going back and forth with them and had to extend my stay by two weeks until i decided to just spend $1400 on a new flight home, which i never got any money back at all. I paid for the insurance too, still got nothing. Would not recommend this site at all.Version: 7.75.5
✓ WRONG FLGIHT BOOKED !!!They booked wrong flight and refused to refund. The worst ever experience..Version: 7.88.0
✓ Bad experience to change the FlightI booked the flight with trip.com and it was quite smooth. But due to medical issues I m unable to travel on schedule . Trip.com was very non cooperative in this scenario. They were not willing to accept the medical grounds moreover, they were asking the change fee more than what is showing on the airline website. So very disappointed with this. Furthermore, at the end when I asked them to refund my tickets.As per policy, I applied 48hrs before (even I have screenshots) but they are not accepting and charged me more fees. Never book from this fishy site/platform..Version: 7.84.3
✓ Don’t listen to their policies on COVID-19While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did..Version: 7.6.4
✓ Does not work!Do not book Legoland California tickets! I purchased 2 adult and 1 child pass, paid for it, got confirmation in email. Arrived at park, opened the App to show the tickets and mysteriously shows it was cancelled. I quickly booked a second time, paid for it got confirmation email this time I kept the app open and refreshed and within a couple minutes it says “cancelling”, just like the previous one did. Paid the regular price at the park entrance, and hoped I would get these passes by the time the confirmation email guarantees but nope. We’re an hour passed their guaranteed time and there’s nothing that can be done. Try calling their customer service, they’re in Singapore time zone. How’s that going to help? Tried emailing customer service. I’ll be calling my credit card company to file fraudulent claim. Can’t believe this is even an app on the apple App Store..Version: 7.70.0
✓ ScamDO NOT book with this third party; book directly with the airline your flying with. stolen $210 for tickets and a trip to Kelowna for me. horrible..Version: 7.84.1
✓ The settingsApp now does let you turn of junk advertising Will be deleted soon Sick of stupid promos Now later on even worse Harassed to no end, so Now turned of every notification If you stopped your push push I would give you 5 stars as brilliant in everything else.Version: 7.74.0
✓ AvoidAvoid this bogus company at all costs there are con artists. The refuse refunds for the silly mistakes they make and swear up and down they can’t refund me my money after I told them I had to buy one at St Pancras because of their faulty app. It’s only until I scrolled down the reviews people are same the same things about these vultures. I will not be using this company again and will be posting their responses on my instagram, so all of my 200k can boycott them.Version: 7.78.2
✓ InvoicingIt’s not clear that bookings are made in US $. This has put me off..Version: 7.78.2
✓ Have problems with paymentI have no problems to booking with my credit card on other apps, but trip.com do have problems go through. And the costumer service tell me it’s my bank problem. It’s trip com problem..Version: 7.85.2
✓ BAD SERVICEAfter 2 years of COVID19,1 use this app again and i was book flight ticket but i do it double, after i knew that i booked double i call them directly same day after book 10 minutes and thev just don't help me to cancel, only talk about policy and no help, Im fell exploited by the policy that unflexible, unreliable, difficult to contact, im a gold member and after this trip i will never use it again, this is how i feel about this App.Version: 7.49.0
✓ Unpleasant experienceSurprised about all the good comments because really different to my experience. First and last time I use it. I cancelled a booking for hotel and booked a new one, this is actually what they recommend to do on the website. However, they cancelled both, they took the money from my account on both and they lied when I asked for help in the chat. I was supposed to receive information within 2 hours and nothing. Contacted them again using the chat and had to explain everything again. To take the money is immediately, to give the money back because their system failed, please wait. Just unpleasant experience. 2 stars because at least the flight tickets seem to be right (hopefully the situation doesn’t change)..Version: 7.59.0
✓ Worst app everHello WORST APP to book flights. i tried to book flight from HYDERABAD to LEEDS BRADFORD, UK. i just selected date. this stupid app showed me a trip with 2 stops. from hyd to colombo and colombo to paris and paris to leeds. with two different airlines. we dont take visas for each and every country we are stepping. so i didnt take any visa. and i couldn’t get on the flight because i dont have paris visa. guysss this app is useless. when i spoke to customer care he disconnected my call and the chat is total nonsense like they’re not even responding. that’s obviously their response and now they’re telling that its not my fault.Version: 7.61.2
✓ User profileCan't delete user profile, had book air ticket for more than 10 people, their name and profile is there and not able to delete which is really bad. What if I have 100 people ?.Version: 1.3.1
✓ All Reviews for trip are written by employees and BotsRead the reviews, Trip is Fake company with no legitimate support.Version: 7.86.1
✓ Refused to refund even after speaking with hotel managerI inadvertently booked a room for the wrong night and immediately called a trip representative to let them know. Since the reservation was confirmed (which happens right after you book online) they said it was non-refundable unless they could confirm with the hotel manager it was okay to cancel. The representative called the hotel manager directly and I witnessed the manager say the reservation could be canceled while I was checking in. The next day was told now written proof would be required. Totally getting the run around so they don’t have to refund my money. I do not recommend this app or company. Total rip off!.Version: 7.52.3
✓ Extremely high charge fee (60% of the tickets in total) of cancelling or change flightI booked a international flight which has two stops in European countries, the app didn't show any information about the requirement of Schengen visa. There's only a small grey line on the bottom of whole page shows that it maybe require transit visa. I talked to agent service about this, trying to get a lower charge fee but they didn't even try to help and kept denying they should bear any responsibility. I had to cancel the tickets in the end. It took me 1100 pounds to buy the ticket and I only got less than 500 pounds back..Version: 7.71.2
✓ Do Not Use This APP to Book Flight TicketsThis app is cheating when book flight ticket. They use a relatively low price to attract you, when you select the price indicated, you will see “sold out”, and then you will see a higher price, which is same as other websites. Don’t waste your time on this rubbish..Version: 7.93.0
✓ Broken app with dreadful customer support!The app is broken, and customer support has no interest in properly addressing the problem. It’s supposed to be possible to change train bookings in the app, but it doesn’t work, and the only options customer support could offer involved additional cost when this was not supposed to happen. When your app is broken, it’s not the customer who should incur the additional cost!.Version: 7.94.2
✓ Bought a flight price hold and the platform didn’t even send an emailPretty disgusted that you’d simply not notify me at all about my price hold after paying 26 euro for it. Clearly it’s not in your incentives to actually go ahead with the flight but I think that’s poor customer behaviour. Won’t be using this service again..Version: 7.55.2
✓ Fake refund policyBuyer beware, it was a nightmare to deal with this company.Version: 7.77.2
✓ The apps okay company is shockingI have tried to get in touch multiple times about a name change and I keep getting messed around. I have called airlines directly and they said they can change my name but trip are wanting me to cancel and buy a whole new ticket. Telephone service is nice but you can never get a straight answer and you’re left sat waiting for days for an email about what is happening. Terrible this whole thing has been an absolute nightmare!.Version: 7.81.2
✓ Worst appEverything is ok.. but they didn’t refund my whole money when airlines said that they refund all money.. so disappointing.. I won’t use this app anymore 😪😪.Version: 7.5.3
✓ Not recommended, AvoidThe worst. My return flight was cancelled and they just said “Sorry “. Book another expensive flight.Version: 7.96.0
✓ Forced to use app to make changesAfter booking a flight online, our baggage was later removed from our order. Phoned up to investigate, admittedly spoke to very pleasant customer service agent. However, she informed me that only way to re-add baggage (and hope it worked this time) was through app. No other payment method is available. App also does not support my partner’s language. Unhappy with learning the above and how it adds unnecessary steps, negatively affect ease of use..Version: 7.55.0
✓ False AdvertisingI go through travel agencies all the time and I’ve never had an issues until having trying out “trip.com” for the first time. I book a pair of return one way tickets for pregnant fiancé and myself only to receive an email saying “Failure to Issue Ticket” because of this: “ Kindly reply to us whether you would like to accept this flight (previous flight $1100, supposed new flight $1600). If yes, please proceed to airline website and purchase the ticket of the flight with the same cabin type. After the use of the new ticket, kindly send us the receipt so we can help apply for the price difference coverage” And what was a 2 hour flight became a 6 layover flight. And you STILL have the lower airline cost for the same flight advertised on your website that I’m being told to go elsewhere and purchase. This is totally wrong and a scam for taking peoples money like this and leaving them stranded without any real help. I’m definitely not recommending your agency/company are whatever you guys are to anyone. This is ridiculous!! Now I’m scrambling to get us back home..Version: 7.76.3
✓ ScammersThey are big frauds and liars they first say we will give 50 percent off but when you install their app and book tickets they don't even give you 2 percent off. NEVER INSTALL SUCH APP I WILL SEND ALL MY FRIENDS AND RELATIVES AND PEOPLE IN GROUPS TO NOT INSTALL SUCH APP AT ALL IT IS A SCAM They told me that we will give 50 percent off when I installed their app and booked the ticket, they made my ticket for 640 pounds and were only giving me 2 percent off. And the other app was giving cheaper tickets than those who were giving it with a discount of 640 pounds. In the other app, the same ticket was available for 530 pounds. Don't waste your time and money on such a USELESS website WHO LIE AND SCAM PEOPLE.Version: 7.97.2
✓ Mauvais serviceNous sommes restés en attente de 5am à 11am pour se faire niaiser. La compagnie aérienne United et Trip se lancaient la balle. Mon conjoint n’a pas pu embarque sur son vol à cause qu’il n’avait pas de preuve de vaccination. (Son escale le demandait) il ny avait aucun endroit dans ma réservation sur Trip qui mentionnait que c’était nécessaire. Résultat nous avons payé près de 1000$ pour rien. Aucun modification ou annulation possible car ils ont pas voulu changee de compagnie aérienne pour changer l’endroit de l’escale. Des heures et des heures de téléphone pour avoir perdu mon argent. Je suis très déçu c’était pas deuxième fois avec Trip et ma dernière..Version: 7.75.5
✓ Never UseI bought a Ryanair flight using Trip, which Ryanair were unable to verify/link to my account as they labelled Trip unauthorised to sell their flights. Ryanair offered online verification for 35 cents, which did not work as it could not be linked to any account. I now face the choice of paying £55 to verify and check-in in person (over double the price of the original flight), or buying a whole new flight directly from them. Absolute nightmare, save yourself the hassle and go elsewhere..Version: 7.64.2
✓ Baggage until now in processI purchase additional baggage of 10 kilo and i finish to pay until now no baggage is showing in my ticket.Version: 7.73.2
✓ MayDo not order from them they take your money and move on to take someone else money! Buying Insurance is a waste of money .Bought flight tickets to my son and flight was delayed by 2 hours he missed his connection flight . No refund was given no rebooking another flight for him. We had to find him a different flight , rent an hotel room and pay for a different flight. Horrible customer service!!! Email them try to call them they never answer the phone or they put you on hold about 2 hours and than uou get disappointed ,they ignore you , never return phone call..Version: 7.57.0
✓ Extremely RevoltingOverall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset..Version: 7.5.0
✓ Good for nothingBeen using this app for a number of years now. Good for travel inside of China, not recommended for international travel. Especially after covid The customer service is pathetic difficult to make the ppl understand and the human robot can’t do much unless pushed to talk with someone incharge. Better book directly with airline , if there is a change these ppl will take all ur money and can’t offer much..Version: 7.52.3
✓ AppCan't log in to it at all. Won't accept my email/password despite getting a new one. Can get in on the website..Version: 3.2.3
✓ Worse booking systemWorse booking system I have ever used. All I want to do is pay for my flight but where the hell is the option. I put in my bank details and all it says is awaiting payment. Now I’m sitting on the phone waiting for yous to answer after my previous cancelled.Version: 6.1.3
✓ Absolutely horrifyingly terrible.If I could leave a zero I would. Absolutely horrific company. Terrible customer service that won’t give you any straight answers. They offered a booking that was literally impossible to actually complete and then have cancelation fees that cost all most as much as the flights themselves..Version: 7.65.2
✓ Horrible customer service/refund policyBeen dealing with this app and it’s horrible customer service, due to the outbreak and travel restrictions, they will not refund hotel costs and the air fair they are also not refunding, try to wait for a rep and we are number 815 in line, I have already contacted credit card company and will have to dispute charges with them..Version: 7.5.3
✓ Terrible customer serviceI received an email 7 hours before my flight that it was cancelled. When I called trip.com, they advised me that it would take 24 hours or longer to rebook the flight. No offer of a refund, just that I should contact the airline? The reason I use a travel company is so I don’t have to talk to the airline. No accountability, they didn’t care, trip.com was more than happy to take my money but not interested in resolving the situation. Avoid this company at all costs. Now I am supposed to go to the airport at 3am and fly to Taipei with no confirmation of a connecting flight to Vancouver. Trip.com, you truly are the bottom of the barrel when it comes to customer support..Version: 7.5.3
✓ Misleading Hotel BookingI booked a hotel for 2 nights through this app and unfortunately found this app to be terrible. The photos of the rooms shown on the app were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip..Version: 7.36.0
✓ Can’t choose a seatI recently booked return flights through trip and found out too late that there is no function to choose seats, you have to call the airline after you get checked in automatically and then pay them to change it! It would be easier and cheaper to just use the airline app! Also the agent I spoke to about this was very unhelpful and quite frankly rude. Never again.Version: 7.90.2
✓ Absolutely disgusting serviceSuch an ignorant irresponsible wicked company who gave me tickets and left 1 hour in between a connecting flight and I had to check in again it was impossible to make the flight. I called them and it took them 1 hour 35 mins to say book another ticket and we will pay you after it was there mistake and they should do it it’s been over 2 weeks now I sent these guys emails to call me and don’t call me I highly recommend you book with any other agency than these guys..Version: 7.74.0
✓ Poor serviceI have recently had to make changes to my itinerary. Until recently this was a simple process. Now the app seems unable to do this which has meant I have had to make a completely new booking and lose my flight choice and pay extra. Unable to to contact anyone as to why this keeps happening and the app still shows the flight choice available. Probably the last time I use this app.Version: 7.95.0
✓ Awful, do not use!This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!.Version: 6.12.0
✓ Just booked. Watch this space .Have just booked return tickets for myself and husband - great price and choice. Then happened on a stack of damming reviews ( also some very good ones ) so I am throwing it into the lap of the Gods . Am a little concerned the airline doesn’t seem to acknowledge my booking number ...We will see if we fly out on August the second 😊.Version: 7.5.0
✓ Seat selection fee is 1.45times of official websiteAnd also you can not cancel your selection..Version: 7.76.2
✓ Does not warn you about checking in and does not provide any notificationsI check the evening before tried to check into my flight could not confirm and then once again a few hours before same issue had to go through the process of creating accounts for the company and ended up needing to pay at the gate almost 2x the cost of flight…. Don’t use a third party if they cost you more money!!!.Version: 7.52.3
✓ Opaque pricing and spamTaxes and fees are not included at the top level of searches, so the actual costs are not known until the purchase process begins, making it tedious to compare prices outside of Trip. Otherwise they send a surprising amount of email spam, all of which cannot be switched off. Ultimately I didn’t find Trip to be more useful than competitors such as Booking, and unfortunately a bit annoying. Solid and responsive customer service, but I deleted my account. UPDATE: Developer responded with “We regret to learn you are not satisfied with our pricing”. They didn’t get the gist and ignore the spam topic, which is not matching the claim of placing “great importance on the quality of our services and the satisfaction of our customers”..Version: 7.63.2
✓ Not workingWon’t let me sign into my account, app just crashes, please fix.Version: 7.5.1
✓ Worst service ever..Worst service..Please don’t buys tickets from trip.com…customer service advisors have no knowledge..They misguide you and take more money than they show. Unable to resolve my issue since last week..Version: 7.74.2
✓ $1178 FEE even if an airline cancels on youI have been trying to resolve an issue for over a month where an airline cancelled their flight from Melbourne to Hawaii. My connecting flight still left from Hawaii to San Diego and they are telling me that my flight cancellation is a “minor time difference”. They say I have to lose $1178 because apparently an airline cancelling on me is voluntary. DO NOT BOOK WITH THEM. Flights get cancelled all the time and it’s not worth the risk..Version: 7.69.3
✓ Don’t book with theseHorrendous experience. The flight from Newcastle to Dublin was delayed. Only a 1 hour change around to catch the flight from Dublin to Prague. Therefore when we landed late it was impossible to make the connection to Prague. Plus I couldn’t find the flight tickets on the app. The next flight to Prague was 3 days later. I spent 2 days in Dublin before flying home. Won’t be ever travelling again with a 3rd party agent. Not recommended.Version: 7.63.1
✓ SophieSuper disappointed with trip If I have known before they are a third party and have no power over flight changes with major airlines I would have never booked through them !!! Still waiting to get a confirmation to a flight change ( takes 24hrs) and had about 4 request refused….. Very stressfull having uncertainty and not getting the feeling they are on your side and trying hard for you to put things right! Don’t recommend booking through them.Version: 7.65.2
✓ A mistakeI will not booking again and I don’t success to anyone to booking with Trip. Com.Version: 6.1.2
✓ Worst Travel experience Ever!!!Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!.Version: 7.52.3
✓ Great in theory……as there are some amazing discounts to be found here, but unfortunately I’ve had nothing but technical errors and glitches in the app - ever since I downloaded it and for single (attempted) transaction. Currently in the train and unable to download my Railcard! Customer service chat is great, but apparently no one is available from the tech department to help with this issue until Monday! Lots of room for improvement there….Version: 7.77.0
✓ Very confusing user experience to book a train in KoreaI get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time..Version: 7.83.1
✓ Bad companyI didn't get my refund yet , I swear I will not deal with them again.Version: 7.53.0
✓ Good for English service in China.I have used trip for a while now. I am happy with the service I get but there are some big problems to be aware of. Mostly if there are changes to service you booked. Train tickets sometimes cannot be changed or refunded in full via app. Plane tickets. If booking cheap flights. Be aware that if airline makes big changes to flights. You will have limited ability to make a choice of flights within trip. If you like some flexibility and to make better changes. Then suggest book direct with airlines..Version: 7.86.1
✓ Money scamSeriously do not book anything with this app. I bought plane tickets - our outgoing flight was cancelled. They were not able to make any accommodations, or find a new outgoing flight. They did refund the outgoing but said they couldn’t refund my returning flight. (What?) so I had to buy my own outgoing flight. When we got to the car rental place, we thought we were good to go. I booked the car through trip with my card. My boyfriend was going to be the driver. This was set up ON TRIP. When we got there the rental place said we would have to pay extra since the card didn’t match the driver. We couldn’t get ahold of anyone from trip to explain why we’re able to make that reservation but all of a sudden it’s a problem. If you enjoy paying for things just to have to buy a different accommodation - then trip is the app for you..Version: 7.42.0
✓ Absolutely unprofessional customer serviceI bought i ticket from Hungary to Italy and somehow ended up putting a wrong country Issued my document. I was nervous as the same day was deported from an another post soviet state. The customer service were unable understand the issue at all and next day sent me an email advising to go to embassy (!!!). I just went to Wizz air customer service who just updated my details with them. Wouldn’t recommend this app. What if I had a real issue.Version: 7.76.0
✓ No starsThe communication that you have with your “contract airlines”, who cancel flights without alerting you. Which makes it even harder to communicate with the airline, which gives you the “ you need to speak to your travel agency. While waiting 10-14 business days for a refund. Is a Insult. Which makes you not even want to be a customer. While being told “ relax “, over your money. Is a insult. Meanwhile your stranded in the airport forced to spend more money to complete a trip. Is unprofessional, and makes you wonder did I just get scammed. Not to mention customer service agents over the phone that don’t even sound as if their in the same country .To understand your concerns. Never Again. The first time is always a forced lesson learned‼️.Version: 7.68.2
✓ Horrible customer service and flight booking systemThis is the worst app to date. Do not book if you need to book particular flights! The app will force you out of the system saying “sold out” and you have to start again. So evidently, I had to book a much earlier flight. To my disgust, found out that the flight I originally wanted was still available! The system “kicked me out” saying it was sold out, and yet this flight I was looking at minutes later after buying a different flight, it was still available! The customer service did not help, and kept saying that prices changes, and I was not asking for changes in prices, only that I had originally wanted that flight but the app kept kicking me out saying it was sold! Will never book through this app again..Version: 6.10.2
✓ Really very bad qualityWorst App ever to buy tickets or arrange vacation , I pay almost 25000 rmb for tickets and hotel and is so mean people , because of visa delay I couldn’t get back any money , one tickets is 4900 rmb and the refund money is 150 rmb ridiculous really and I will delete this app and I recommend others to find another app to arrange their flights.Version: 7.89.2
✓ Usually dependable, but really screwed me this timeHello, I signed up for a flight with my previously filled in credentials, and for some reason trip did not transfer my middle name when they bought the tickets. Because of this I allost missed my flight, as it didn’t match my passport information and China requires a middle name. The agent I talked to refused to change it, and they also refused to talk to the airline receptionist, to come to a reasonable and timely solution. Instead, they told me to cancel my flight- mid transfer, pay a fee of 90$, and then rebook a more expensive and later flight. I was waiting to board my flight, and I had already paid and everything told me not to do this, because it was unreasonable. The app wouldn’t let me manually change the information, even after 4 requests, it rejected them saying the airline disallowed it, even though the receptionist had given me specific directions of contacting trip to change it, so I knew the airline was actually fine with this. This was absurd, to be left without a flight despite the ‘cancellation insurance’ and really hurt the app for future flight purposes for me..Version: 7.95.0
✓ Cost more in the end.The idea is good but if there is anything that happens on the flight or anything changes you will be stranded. They do not offer any kind of support and using them creates a situation where the airlines also just pas the responsibility. I used the service and a flight got canceled. The process to handle the cancellation was horrible - I did not cancel It the airline did. We are now more than one week into it and no information comes back to me I have had to call each time to find out anything and they are still saying it will be 6 to 10 days more which is what they said from the start. 6-10 days waiting in a city for a resolution is ridiculous. So you have to pay a lot extra on the day if there is a problem. Don’t use this service what ever you do.Version: 7.60.2
✓ Their customer care is very badI bought a roundtrip ticket from Toronto to Frankfurt for my cousins. The flight was canceled due to the strike in Frankfurt. Even though I called Mytrip.com maybe 15 times, they did not help me at all. Even though the airline company said that your agent should call us, they did not provide a solution for 2 days..Version: 7.94.2
✓ Unprofessional and unreliableIn any unlikely events they will not help you out. I booked extra baggage allowance 2 months before my flight and it was pending until 2 days before the flight and got canceled. I did try to talk to them why is it still pending cause money has already been paid but all I got is it won’t be approved until 72 hrs prior the flight. When it got canceled I panicked because I have already purchased lots of gifts to take and now I don’t have the allowance so I tried to ask for help and all I got is “ book thru the airlines “ Why wasn’t I told this before? Why made me wait for 2 months and cancel at the very end ? If booking thru airlines was safer and secure option why you guys take the booking from your side?.Version: 7.87.0
✓ Worlds worst appI have to say I haven’t even been able to book a flight yet on this app after trying 3 times. The apps UI is so useless I can’t even book it. I’ve never even left a review on an apple app before but this takes the biscuit. Every time I click on a flight and still have time to make payment it then advises me the flight is no longer available and disappears from the list leaving more expensive flights. even when I try to look at flights I have to click the “checked luggage” option 10 times as every time it seems to uncheck itself. Poor quality!.Version: 7.83.2
✓ Stop Emailing me!!Used the app to book a small local overnight stay. App was easy to use and trip was uneventful. Since I’ve used the app, I’ve been sent daily emails, sometimes multiple in one day. I’ve unsubscribed from emails 4 times, but they keep coming. For the love of god STOP! I’ve just deleted my account. We’ll see if that work. Never going to use them again..Version: 7.88.2
✓ Poor appDifficult to navigate through the app..Version: 7.88.2
✓ This is one of the most untrustworthy platformsHere I have a review. I met a lot of people who were expecting a flight to Vancouver with Lynx through trip.com were in panic as they changed the departure time repeatedly then ultimately cancelled, and the crew and the trip.com was handling it as normal situation with an attitude “ITS NOT OUR PROBLEM”. The same happened to me today, I’m sitting at Toronto airport while writing this review. They cancelled the flight and changed it two days later, and again the were acting normal. When I called customer support they were explaining me the flight policies at that high time. When I asked for a refund they said we will give you coins!!! Like seriously?? And I just checked now, they are giving me just 30USD back.😂 I asked for flight change with any other airline, he said its not in the flight policy. They didn’t even offered stay for those two days. I had to book an instant flight with another airline at high price and waited on Calgery airport for almost 8 hours. It happens every single day..Version: 7.80.2
✓ Disgrace serviceAbsolute shambles, app won’t let me change my flight, customer services hung up twice after spending to hours on the phone and online chat told me there’s no way I can change my flight and the policy say all flights can be changed with a small fee, absolute joke of a company.Version: 7.46.1
✓ Not a fanNot very good, you ask for invoice for return flights and you get 2 invoices,you ask for itinerary and you only get it for one flight only . Too many emails to save. On the App it’s doesn’t save your next trip and you have to put your email address in every time so they can find your booking. Make it easier. Also you click on my trips and it’s gives me an option to cancel my trip that I took 8 months ago (why why why ) and yet I’ve got a flight tomorrow with this useless website and it’s not even showing up on the website. I think this website was created by a 5 years old child..Version: 7.83.1
✓ UncompassionateThis has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you..Version: 6.7.2
✓ No cancellationI inadvertently booked a dormitory room at a Singapore hotel. I was specifically trying to avoid them but they know how to trap the unwary traveller. It’s their job, after all. My enquiry to Trip was met with a second rate attempt to seek a cancellation but, of course, once you have pressed the button to save 25% on your booking, you forfeit the right to cancel..Version: 7.93.2
✓ Terrible experienceApp would not remember booking details, pop ups everywhere, pointless notifications, told me my stopover in SFO was overnight and recommended a hotel when the flight landed at 06:40! Offered a lounge pass deal while booking for SFO - LHR only to find the Air France lounge is closed and in a different terminal/gate to my flight. In the USA this means standing in line for an hour each time for US Customs, first to get to the airside lounge and then for the departure gate Use the United Airlines app instead!.Version: 7.67.3
✓ Just don’tSave yourself the trouble and book through an airline, or literally anyone else, this mob is a scam. If I could rate lower I would! They are happy to take your money and then change everything up, and make it a pain to even contact them let alone get some money back..Version: 7.90.2
✓ Good app but messy interface with too much infoNeeds to clean up interface. Can't find anything quickly. I started to use due to very cheap rail card but can never find it and you need it on trains for inspection and you cant use the app without Internet so was almost in trouble to find it again! I like it is cheaper each journey and offers a couple of free cancellations cover per year. Which is handy in England!.Version: 7.96.2
✓ Bad customer service!I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄.Version: 7.5.6
✓ Okay app, questionable serviceI think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great..Version: 7.5.6
✓ Selling accommodation that isn’t even availableBought accommodation only to be told 48hours before our trip that there is no accommodation booked for us and they can’t find anything available. Piss poor service. Really disappointed..Version: 7.33.0
✓ Old, tired and not for a fun vacationWe stayed 5 nights at the Westin Tampa Bay. The only good part was a bartender named Jimmy. The service stunk, the amenities did not exist and the room service??? What’s that? When we asked for an alarm clock, which was actually needed as there are FEW electrical receptacle in the room, we were first told “oh yes, every room needs one of those.” Followed by it will be delivered later today, then “oh, that’s not happening for you.” Add that to a hairdryer delivered because, yes that too was missing, with no working plug. All this for an average nightly fee of $200? Oh, let’s add in the soccer teams with kids not controlled by parents or hotel staff… lobbies are really practice fields, right? Well, what’s not happening is we will never stay here and we suggest no one else should either!.Version: 7.45.0
✓ The app does not allow my ipad to rotate and that is irritating.The app works on my iphone find but when I tried using on my ipad I realize it does not allow rotations. That is irritating.Version: 7.78.0
✓ HorribleDon’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people..Version: 7.39.0
✓ Poor experience with appThe app is failing to recognise any of my trip information so having to manually add this, even with entering the verification codes that are sent to my email. This is a big problem! Will this be rectified? - It took sometime but the issues were looked at and resolved. The app still needs work to make better. 1 star to 3 stars..Version: 7.68.2
✓ SCAM! Total and complete scam! Check reviews elsewhere too!Absolutely avoid! They change details of flights at random then refuse refunds! A total of £1377 stolen from me! Checked their reviews and it turns out that every day people are posting similar stories. The companies business model appears to be based on making it impossible to actually travel anywhere then refusing a refund. DO NOT USE THIS COMPANY. Booked a holiday with them as a celebration of finishing chemotherapy and now not only can I not use their tickets because they got my girlfriends name wrong but I can’t afford to replace them. I’m devastated, absolutely heart broken. I don’t have the words to express how much hurt they’ve caused. I feel as though ive been literally robbed by them..Version: 7.65.0
✓ What happen?I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service.Version: 7.5.3
✓ Payment failuresTried to pay both by Apple Pay and PayPal but both of them bounced back. Tried many times but nothing changed. Customer support is hopeless, they asked me to cancel my booking and do again and another one asked me to contact Apple Pay and PayPal while both of them work perfectly fine to me. Very disappointed.Version: 7.69.3
✓ No servir after 6pm, tickets non refundable/changeableI got Disney park tickets thinking it was the hotel ticket. I know I should have known (the word resort confused me). I wanted to change them to the day after staying at the hotel, but Ctrip was adamant I couldn’t change the dates. I also tried the customer service number and as it was 6:20pm they said no I couldn’t talk to anyone as tickets staff was off duty. How can a flight and hotel booking service not be 24/7? Surely people who get tickets have issues with flights etc. We had to arrive later at the park as I had to be calling for 1 hour to try and solve my issue and booking hotel as well. I was not impressed with the service..Version: 7.46.1
✓ App wont let me change bookingThe app wont let me change my booking.Version: 4.6.1
✓ Terrible customer serviceI am a long term customer always booking the hotel and train in Uk. I saw the promotion of rail card and being misled can be using the promotion amount to apply in case I booked hotels in 26days. I do have booked the hotel but the customer service told me I Hvnt followed their instructions therefore not entitled. I complained but they ignored and said I can complain through media or council. They do not repay or cancel for my railcard. Horrible complain terrible customer service..Version: 7.74.2
✓ Badly being scammed by this app3 weeks ago I bought 3 return tickets with this application with the insurance of flexible date changing for the flight, and i paid 35$ for each insurance and at the time of selling the insurance for me, they were saying that all costs of the flight date changing will be only 135$ at anytime before departure. Since last 3 days i have been talked plenty of time with the customer service and they wasted too much time and at the end they ask me 940$ for the flight date changing even though they sold me the flexible flight date insurance. And their excuse is that insurance was not covering the fare and taxes, so what does an insurance means then? They scammed me so badly and they are just wasting the time. Please never ever trust on this app. Is not trustworthy specially for people in the USA. I have proofs and screenshots how they are scamming. I am super disappointed and sad..Version: 7.94.0
✓ ScammersDon’t bother trying to book train tickets through them, they are totally unreliable, and if the train is booked up before Ctrip gets access to your tickets, then you’ll be left in the lurch just like we were, since we weren’t told that the tickets were canceled until we were at the station, less than two hours before the train was to depart, and there were no more trains that day. Yes, I’m promised a refund, but it could take a week and a half, what are they doing with that money in the meantime? They’re unreliable. We had to book all new tickets for the next day, and it cost a lot more money. I used this app because it seemed convenient and reliable. Don’t make the same mistake, do your homework and get your tickets from a more reliable..Version: 7.82.0
✓ This is the worst travel application on the planet.Both times I booked with this application I have had nothing but problems. I booked a flight from Dallas to Bangkok on Japan Airlines. There is a connecting flight in Japan where it is at a different airport. I have to arrange ground travel from one airport to another and what not informed this before purchasing the tickets. It also has a connection that is too short for baggage transfer. So this means I will travel through 12 time zones on three different flights and when I arrive more than 24 hours later, I will have no checked bags to pick up at baggage claim..Version: 7.77.0
✓ Appalling customer serviceEffortless travel until their become a problem. I thought CTrip was great until they get something wrong. Episode 1: I booked a hotel in Hong Kong, the website said everything was fine. However I called the hotel to ask a question, no answer via phone. I tried all day. I then talked to a person who used work there, the hotel has been closed since 2 months ago. I went on the Facebook page, found out it in bright bold letters, we are closing down in June. So I called CTrip sent them a picture, of the hotel closing, they said we will investigate. Three hours later, no response (the lady never got back to me). I called again, sent the picture, again. She made me wait, called the hotel. Said I need to resolve the issue with the owner, made me call the owner. I then had to force the owner to own up to CTrip that the hotel wasn’t entirely closed but all of the services except the room itself. Then CTrip refunded me. I had to push so hard, and they made me do the work! Episode 2: Simple, I booked a ticket to one place, instead it booked a place returning instead of going there. As soon as confirmation of payment had gone though I noticed the change, called them, asked them to change it, charged me said they didn’t know if I was telling the truth. Disgusting. Try and find another application with better Customer Service and then tell me, searching today!.Version: 7.1.0
✓ Scammy and waste of timeDisplayed a few specific dates with cheap flights (about half the price of every other day) and i was monitoring the prices as the prices were fluctuating and i was trying to get tickets for even cheaper. when i finally decided on the date and tickets, i went through the order details process and went to pay and it said there were no seats left and to search for other dates. i tried it for all 3 specific dates that were very cheap. all were unsuccessful and the prices were jumping from $1900 to $3500. absolute waste of time and scummy. i ended up getting tickets for even cheaper using the offical China Southern website..Version: 7.68.1
✓ Scam. Avoid!All of these 5 star reviews are bots. A quick google search will show you true reviews (1 star across the board). My flight was cancelled by the airline and they took 9 months to refund me. This was after paying a premium for “priority” customer service (including expedited refunds). After contacting customer service 7 times and getting nowhere, I eventually received my refund, BUT it was sent to an old account. I had asked them to update the refund information beforehand but they refused to do so. Since then, Trip has withdrawn the remaining refund back OUT of my account and is refusing to acknowledge it despite my bank statement. After giving proof to customer support and being told multiple times the case is being “tagged as important”, their conclusion is to say that my “refund has been issued and may take 30 days to process with my bank”. If you value your sanity and don’t want your money stolen, AVOID!.Version: 7.61.0
✓ Terrible sleep. Nice hotel.It feels unfair to give it 3 stars based on 1 thing but as is often the case with nicer hotels, they fail at the most basic thing required of a hotel - sleep. The AC in the room is terrible. Temperature got to its lowest at 4am when it was 25C in the room but throughout the day and early ours of the night it was 27C. If that’s not something that bothers you then this hotel is otherwise decent. Great view, nice bathtub, clean and comfortable (minus losing 5kg of body mass by the time of getting up). For me, tossing and turning all night and waking up more exhausted than when i went to bed in a hotel that charges that kind of money is unacceptable and would definitely put me off ever staying there again. Also, on a side note - the swimming pool isn’t 5 star. More like a low 4..Version: 7.40.3
✓ 눈탱이 수수료보통 취소하면 90%티켓가격을 돌려주는 타사와다르게 150만원중 10만원도 안 돌려주고 140만원이 취소 수수료랍니다. 실수로 수수료가격이 10만원인줄알고 취소 진행했는데 이미 환불됐다고 어쩔수없다고만 하네요 몇시간사이 150만원을 날로먹음. 항공사에선 자기들은 피해보는거 없다고여행사가 돌려주면 되는데 안돌려주는지 모르겠다고 하는데도 정책상 문제없다네요 대기업이면 도의는 저버려도 되나봐요. 별 하나도 아까운데 눌러야해서 누름.Version: 7.73.2
✓ Doesn’t let me choose my passport dateOverall ok app but the app doesn’t let me choose correct passport expiration date. It automatically sets the expiration date minimum 6 months after the departure but my passport expires two weeks after my departure and I never had any issues traveling back home like that. I couldn’t use the app to book my flight because otherwise I would be providing false information if I choose wrong date. Also many countries and airlines don’t care about passport expiration date, the app shouldn’t restrict us..Version: 7.75.2
✓ So-soI like to write reviews but really don’t like to write negative ones. This one is neutral because the general information was good but there were no prices on tours until you went to book so you didn’t know what it cost. ‘Fees & Policies’ section only had policies, no fees. I deleted the app after the first couple of searches. I want to know what I’m going to be paying before I book. So it was no use to me. It may be useful for people who don’t mind what they’re paying or have the time to go through the whole booking process to find the fees..Version: 7.58.0
✓ Risk reward rateThis is a cheap app but is it worth getting cancelled cause you got merged with different airlines that they won’t issue the tickets to as you need a transit visa which is (2 hrs only) they need to explain properly how the self-transfer package tickets work cause no one wants to spend their hard earned money on a ticket that they can’t travel. Third and last time using this app.Version: 7.85.0
✓ An absolute nessThey ket me down after flight changed I couldt nake it for the return flight , they didnt help and I just wasted borth tickets.Version: 7.87.0
✓ False advertisementThis app help false advertise a hotel. They showed a hotel as a clean and nice place to stay with my family. When I got to my room they locks was broken on the door sink was broken dirt was all over the walls and the room smelled of weed. I had my mother and my two babies with me. When I went to the front deck the woman was rude put me and my family in another room and that room the ceiling was falling in. On that side of the hotel people was smoking weed and was yelling at me for just walking into another room. I went to return my keys because I wasn’t staying there with my family and I told her about the rooms and the guys the front desk laughed at me and said they would hurt me. I left and reported the place this app told me they will give me a 15 cent refund. THATS IT!!!.Version: 7.50.1
✓ ServiceI booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up..Version: 7.27.0
✓ 我需要英文版偏要来一个繁体版，有毛病？.Version: 7.77.2
✓ Terrible customer serviceThere was so many problems with trip.. so stressing never have I had a experience like this. I ordered 2 separate flights from this website for starters I was double charged for the first flight and then the second one ended up getting cancelled after getting delayed all day. Everyone got refunded but because I didn’t order it from the actual airline they are saying it’s non refundable? The flight was canceled completely out of my control and I spoke to the airline they have refunded the money but it went to trip and they won’t help me!!! Do not do service with these people.Version: 7.43.3
✓ Thinking carefully to use it!!!!!They didn't send me to the E-ticket numbers, just sent the number of this site' to my email. I need to fine my E-ticket numbers by myself they DO NOT care about when you succeed payment. Also, before I made a payment, I double checked my date of flight almost 10 times!!! But when I got the payment mail from Ctrip, the date is changed. Actually, I booked 15th but the date is 14th. What is WRONG with that!!!! I have been complaining but they do not feedback to me. They do not answer the phone call, facebook and email. It's so annoying and complicated. If you use the any booking from here, thinking carefully please...Version: 4.4.0
✓ They never returned my moneyI cancelled a flight on time to receive back the taxes paid but they never made the refund. I suggest using different apps or directly from the airline’s app..Version: 7.93.0
✓ Terrible interfaceIf you need to use the chat to discuss the booking it is a bot that doesn’t recognise anything you say. The bot makes you select booking before you can do anything but when you press the bots link to “select booking” and select your booking, it takes you to your booking details and exits you from the chat. There is no way to actually select a booking and it won’t let you do anything unless you select one. I managed to speak to an agent by going through a different contact section but they do not know about the events that you booked so cannot assist with what timings or entry your ticket allows..Version: 7.90.2
✓ ScamHello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone....Version: 7.18.0
✓ Slow, Delayed, Spent moreThis app is slow, esp with their customer support. I was trying to contact them to change my flight and it took them half a day to respond, telling me i have to pay for fees since its in their policy, while i was sleeping. Taking them more than 12 hours in responding in my contact, is terrible. Better you go direct. This is ridiculous. Props to the customer support hotline though, she was really nice and patient with everything..Version: 7.5.1
✓ DodgyDouble Booked me . Therefore double charged. Refund was prompt. Then 2 weeks before travel booking was cancelled saying room was no longer being available. I rang the hotel. The room was available for a cheaper rate. I hope the refund for the 2nd cancellation is prompt. They also tried to call me at 1am to tell me booking was cancelled.. that was not ok..Version: 7.75.5
✓ Can't open the railcard page offlineCould you please make the railcard app work offline? I have trouble using it on UK trains because the internet is not good. It’s hard for me to open my railcard on time, which causes problems and troubles. I saw that your competitor’s apps like Trianpal and Trainline can show the railcard offline. If your app can’t do this, I might switch to another app next year.Version: 7.90.0
✓ DishonestDo not use this company. Any problems and they will offer no support and keep your money until you are forced to make alternative arrangements. It’s a con..Version: 7.57.0
✓ Super annoying notificationsThis app is so annoying. Despite turning notifications off for this app, it still finds a way to advertise with pop ups appearing even when using other apps..Version: 7.65.2
✓ Dodgy third party bookingsThis app allows third party bookings on its app that offer cheap tickets but do not give you the boarding pass instructions in English. Effectively landing you in the worse possible situation when in a foreign country as I was, when I was not given access to a check in for my flight and so I had to pay an extra £50 to low life airlines for a piece of paper boarding pass. Always. Always. Always buy straight from the source and not this middle person app where effectively you brought a product without access to the contract details. The fact that this app seems clean and nice and pretty makes it all the more attractive but don’t trust it. They are incompetent..Version: 7.63.2
✓ Misleading App - be carefulThis app needs work. It’s misleading and has disappointed me greatly. Having been prompted to download the app while on the AU website, the app automatically pre-selected USD instead of AUD currency for a local flight. Why would I ever set it is USD for a local Australian flight? I was meant to be charged 279 AUD but as the app was pre-selected to USD (WITHOUT explicitly stating this) I was charged 279 in USD which equates to over $430 AUD. The customer service didn’t help me with a refund. I would have never purchased flights for this price. Very disappointing..Version: 7.65.2
✓ Terrible customer serviceLiterally there’s always something whenever booking trips through this app.. from check in issues to baggage.. This last incident was the cherry on top. I booked two round trip flights from Barcelona to Rome, paying for baggage through the app. When we got to the counter we were told we had to pay for the checked bags AGAIN even though we’d already done so, and showed them on the app. I contacted Trip and was told I would be refunded in 7-10 business days. An entire month went by with no word/payment. I inquired again and now they’re saying I won’t be refunded at all. So I don’t recommend this app, and will not be using it anymore..Version: 7.54.1
✓ Terrible service! Avoid at all costTried to cancel the booking due to wrong date right after but they just refunded small amount. The reason they provided was the booking had 2 separated flight so only one was cancelled. This is ridiculous as I booked for one whole trip and only one cancellation button. Called the customer service but no help at all. They just tried to return money to customers. How a customer can continue with the flight if one connected flight was cancelled ?I will raise the case to Fair Trading. Avoid at all cost..Version: 7.89.2
✓ NEVER USE THIS TRIP TRAVEL AGENCY EVERBefore you book a ticket there is an option to select Economic, Premium Economic or Business. As soon as you book a ticket the only flight available to change is business class only. The customer service are so unprofessional, have no clue what they are doing. The trip travel agency itself not willing to help, everything is all about money. This is the first time and the last as well to use this. Not happy at all..Version: 7.78.1
✓ Worst experienceNever going to use this again I booked 2 way flight which has 1 transit and gave me 2 different airlines while returning 1 airlines changed the flight and another didn’t after that it make me to pay extra AUD $601 for changing another airline flight, I suggest everyone avoid this app and website. Thanks.Version: 7.91.2
✓ Great prices but no so great Customer Service!Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them..Version: 7.26.1
✓ Absolute scammerNormally they never issue flight ticket in 1 minute. I was using this app for the first time and I booked the flight for wrong date. I realised my mistake right away and applied for cancellation in less than 30th seconds after the payment and contacted their helpline where I was told to wait for 2-3 minutes after that another 3-5 minutes. After that I was told you ticket has been issued so now you will have to pay cancellation charges which are almost 80% of ticket price. When they were issuing /processing the ticket my cancellation request was already submitted in the system. But as it’s a complete scam so they told me to wait and issued the ticket instead of helping me..Version: 7.92.0
✓ Not a good appI have purchased couple of tickets to take my 6 year old to Disney with this app and it was the worse experience ever I had. They sold to me tickets for a full flight with the Spirit airline. Never assigned me a seat and when I got to the gate to board the airplane, the airline didn’t have seats for me and my son. I think agencies should not sell tickets with a full flight. I have purchase these tickets sometime ago to take advantage of the price. Which made me very much upset. Because I couldn’t fly and they couldn’t take my luggage from the plane, my luggage was missing the whole time I was in spring break and still missing. It has been 9 days and the baggage still no sign. This is all because I was not in the plane I was supposed to be. It took me 11 hours to get to Orlando, when was supposed to take little over 2:30 hrs. Frustrating. Should not sell tickets with a full flight..Version: 7.52.1
✓ Flight Ticket Been CanceledYou cancel my flight ticket with a confirmation email and then you guys ask me again it’s i’m sure i want to cancel it because you guys want to proceed a refund ,you guys who are the one send me an email say that my flight has been canceled and you guys send email again ask me like i’m the one who ask the flight to be cancel ,what a shame.Version: 7.65.2
✓ Not clear baggage allowanceI have purchased the tickets from here as they my return flights were with different airline. However it was so unclear what baggage allowance I had so I had to call and request a confirmation. The staff are not very familiar with the airline policies and even thou they try to be helpful I did not get any comfort talking to them, not to mentio they didn’t even send a proper confirmation email about he luggage. I just gonna pray on the day of the trip that they have booked what I want. Also what o really disliked is that I have no contact with the actual airline - no ticket number? Have no idea how I will check in online before the flight.... I have been finding cheap fares and used all kinds of websites for the last 12 years but never experienced so inexperienced travel company. Will not use them again and will not recommend. Sorry for leaving a bad feed back but I never been so stressed about my flights!.Version: 7.0.0
✓ Poor customer serviceWorst customer service received ever . App downloaded in English and only Chinese only phone call. Online consults that speak English will lie to you about date availability . They are not the only middle man in the process but deal with another middle man . Avoid at all cost. Download any more reputable platform app.Version: 7.78.2
✓ Not happyI would never use this app again. Had a minor issue with booking and just went around and around for nearly a month. I kept trying to fix it and would get an email saying they would get back to me within 72 hours, would wait and then try again and same generated email and never got a resolution or any help..Version: 7.67.5
✓ Useless App, cTrip was way betterFlight search results don’t show you detailed Overview of Stop-overs (such as City, duration etc.), having to do many many more clicks just to see details of Stop-overs, then having to click back back back just to go back to search results and having to do this all over again for every other possible flight. AND app not available in Landscape mode for iPad, only Portrait mode . This app deserves 0 stars, lazy Developer, no thought process into App, I used to use cTrip all the time, now I’m going elsewhere..Version: 6.2.2
✓ Worst customer service everToday I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service..Version: 7.1.4
✓ Worst travel agent ever! Warning . Keep away!Very unprofessional customer services and worst skills to deal issues with clients for changing or cancel flight tickets! It seems like all their staff overseas have not received proper and full training before going on jobs. All ridiculous and stupid responses from their staffs and very lack of experiences . All of above make this travel agent the worst dealer for flight tickets outside of China. Useless and make you lose ur money.Version: 7.5.0
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