- 48.5LEGITIMACY SCORE
- 51.5SAFETY SCORE
- 4+CONTENT RATING
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Closeli Camera App Complaints & User Negative Comments 2024
Closeli Camera app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Closeli Camera? Can you share your negative thoughts about closeli camera?
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Closeli Camera for Negative User Reviews
✓ Bad no video and feedThe last review of this product was last year and seems no one is buying this product since last year because no recent review. I bought this I think 5 years ago and last year was disconnected because I was painting my house then now I reconnect this, everything is connecting but no video it keep buffering the spinning circle line keep spinning and when I read previous review it seems no support for this product. I really like this product cause I can talk to my kids great view and clear but now it’s not working and I don’t want to recommend this to any customers. Stay away!.Version: 2.21.574
✓ TerribleWe just got a notice that they are no longer recording video. Well that is what we bought this for and we paid a lot for the cameras. We got an incoherent email about this, that sounds like it comes from a third world country. I believe, from what I can decipher, that they are going out of business..Version: 2.21.574
✓ Difficult to add camerasI have tried all my 2.4Ghz networks and it just keeps saying WiFi Connection failed while WiFi is up and all other cameras on different apps are working off the same WiFi network..Version: 2.21.574
✓ Stay away from this productWork well for a while, however recently it’s a disaster with no technical support whatsoever..Version: 2.21.574
✓ Authentication issuesWouldn’t accept a password with a symbol. So I set it to something very simple instead and it allowed me. It then sends you a confirmation email with a link to a log in. There lays the issue - no matter how many times I check and recheck my credentials, it will not allow me to log in. So, sadly I can only rate my experience as 1 star..Version: 2.21.574
✓ Doesnt workNothing else to write.Version: 2.21.574
✓ The product is totally unreliable - UPDATEDLowering my rating to 1 star from 2 stars. We took 2 week long trips this summer and the camera disconnected from wifi by day 2 or 3 on both. I did not get a notification in either case but even if I had there is nothing I could have done remotely to address. I will not be renewing the subscription. When it is connected the camera is fine, but it cuts out too much to bother. Below is my original review: It loses the wi-fi connection multiple times per day. You cannot fix it remotely. Thus, you cannot count on it for any type of monitoring when you're not around. I wasn't sure I wanted to pay for video recording so I let it lapse. I decided to give it one more try just this past week and I already regret it. I won't buy another one and will move on to a different vendor in the future..Version: 2.21.574
✓ Can’t setup appVery poor as could never get past setup Would not allow input password I put in 12 characters Upper and lower case Numbers And other character many times.Version: 2.21.574
✓ DO NOT BUYWould like to give it no stars but you have to place one. Tech support is horrible. Cameras disconnect repeatedly. I thought it was the WiFi from cox but after repeated test and nothing else having a problem in the house it was as the cameras. Now in the last two weeks they are not renewing the subscriptions so most likely they are going out of business. I wished I had never purchased these things. Going with nest now!!.Version: 2.21.574
✓ No support for the appI have been trying to resolve multiple issues for weeks and I am getting no response to any of their support emails..Version: 2.21.574
✓ GREAT customer service!The cameras work well and function as they are supposed to. Additionally, their customer service team is amazing! I do I have one major complaint. When setting up a recording schedule you are only given the option to tell the camera when you want it "off" rather than "on". This may not seem like a big deal except that if you use it while at work (for a nanny cam) you have to remember to turn it on every Monday morning and off every Saturday morning. For example, you cannot set it to turn on every Mon-Fri from 7am-6pm. You have to set it to turn off every Mon-Fri between the hours of 6pm-7am. This means it won't automatically come on Monday morn. and it will automatically come on Saturday morn. Pretty inconvenient that they dictate what your scheduling options are when you are paying for the service and when that means if you inadvertently forget to turn it on Monday morn. and you come home to find out your kid took a tumble, you wouldn't be able to look back to see how it happened; conversely if you forget that it came on Saturday (when you don't need it) morning and you walk around the house half dressed that is being recorded..Version: 2.21.287
✓ Crap cameras and appI have two cameras that I cannot connect as the app cannot connect to internet..Version: 2.21.574
✓ Do not buy thisThis is no good if you buy this your just wasting your money.Version: 2.21.574
✓ Lag time for live feedApp loads but camera takes a long time to load live feed. This is a problem that just started recently but it's really irritating. Hope they fix this quickly!.Version: 2.21.574
✓ Decent but needs workUPDATE Camera now goes offline regularly and won't work until it is rebooted. This is an almost daily problem now and renders it useless. The app takes a while to get used to. The interface is decent but not overly intuitive. The method of jogging around your captured footage from their server is a bit lackluster and the speed in which it fetches your video recordings from their server needs to be faster. Some days are slower than others. Why can't I forward to the next alert with a single button instead of always having to drag to the next instance? Detection sensitivity could use some refinement. So many false alerts. Camera that points outdoors is always notifying me off grass and leaves moving as well as clouds changing light around the cameras view..Version: 2.21.574
✓ Don’t buyRecording service no longer offered. Real time video only..Version: 2.21.574
✓ A JokeI hesitated to call someone’s work a Jim, but this app is. Unreliable, veeery slow, laggy. When I get a notification, click to go see what’s going on, it takes a long time to show the live stream, sometime it doesn’t, just a spinning wheel..Version: 2.21.574
✓ Office ManagerThe camera is good but have been difficult to contact them for any questions and assistance.Version: 2.21.574
✓ Poor appsI am trying to connect the ip camera but this is not working at all. Dont download this one. Its a waste of time..Version: 2.21.574
✓ Good and BadI love the camera quality but have tried I think about 30 times to find a way to reach a person. I want to renew my recording plan and It seems like they are out of business. The customer service isn’t very good obviously..Version: 2.21.574
✓ Disconnects from WiFiSays it is connected to the WiFi, but no picture available..Version: 2.21.574
✓ Awful serviceI have paid for the monthly recording plan but it has been disconnected for months. I have emailed them and they never responded..Version: 2.21.574
✓ DownhillWe first purchased our camera about three years ago. It worked great and we loved the option for one month only recording plans. (We used our camera when we were out of town). Then last summer I ended up paying $15 for one month of recording because the app didn't recognize my purchases and I wasn't seeing recordings while we were on a trip. I submitted a help ticket, but I might as well have submitted it to my three year old. The response was about as coherent with no real resolution. Now, I have been trying for two days and can't get any available plans to load on the app or the website. Guess we will be moving on to another camera soon..Version: 2.21.574
✓ Keeps DisconnectingWorks fine when it is connected. My camera is installed in my vacation home 1100 miles away. My router and my camera are on separate UPS systems and the camera randomly disconnects. My Honeywell thermostats that are not on a UPS stay connected and if there is a power failure they automatically reconnect. The camera will not reliably reconnect with the router and requires me to be in front of the camera to reconnect. Repeated requests to fix this problem have gone unanswered..Version: 2.21.574
✓ No more recording with no notificationWe have two cameras that had recording services until it was disconnected with no notice. Then an email came out to tell us that they were no longer offering recording. We ended up having to pay hundreds of dollars AGAIN to replace cameras with a different system after having done the same with these. Frustrating..Version: 2.21.574
✓ 5 stars to 1The product was good for 1 year however it gets disconnect every now and then. It a total loss of money. I cant believe they no longer support cloud storaging. This product only useful as a regular monitor..Version: 2.21.574
✓ Shame on Apple!This company has obviously gone bankrupt. They cannot be reached; there is no longer any recording service and their camera no longer connects to wifi or displays any images. Apple should have removed this from the App Store months ago. To leave it there is simply false advertising. Way beneath Apple’s ordinarily high standards!! Shame, shame....Version: 2.21.574
✓ Connect to wifiCouldn't connect to wifi after 20 times. It's connected with Guudgo fine..Version: 2.21.574
✓ Better but issuesLatest version does have some great new features but the interface screen back ⬅️ button and the settings cog wheel at the top of screen are none responsive on iPhone X, I believe these icons are too high and don’t respond on the touch screen..Version: 2.21.574
✓ Cancelled Cloud ServicesThey have the nerve to sell a product with Cloud Services and the cancel it. So now the camera is only good for real time. I want my money back. This company has balls.Version: 2.21.574
✓ Now uselessWhen I first purchased this camera, I would have given it five stars. I loved that I could purchase a monthly plan when needed because I was mainly using it to monitor my home when I was out of town. However, the company is now defunct and the only thing I can see is live feed..Version: 2.21.574
🙂 Closeli Camera Positive Reviews
Closeli Camera works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Closeli Camera.
⛔ Closeli Camera Problems
