- 83.7LEGITIMACY SCORE
- 87.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Biometric Passport Photo App Complaints & User Negative Comments 2024
Biometric Passport Photo app received 104 complaints, negative comments and reviews by users. Have you ever had a bad experience using Biometric Passport Photo? Can you share your negative thoughts about biometric passport photo?
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Biometric Passport Photo for Negative User Reviews
✓ App Purchase still AdWhy should I get those annoying Ad although I have purchased the application worth $5 Not recommended.. go another one guys.Version: 3.9
✓ They will ask you for more money...Paid for this app to be ad free. Then they wanted more money to access the templates....Version: 4.8
✓ Free option only allows email but it seems to be best of what is available in appsThe size for passport size pics needs to be 350px x 350px. The size comes out larger than that.Version: 2.9
✓ Can’t Save, Email or Print PhotoAs per the title. I have an iPhone 11 with the latest IOS. Waste of time downloading.Version: 4.4
✓ Too many ads!Easy to use but TOO many ads when I’ve paid for the app..Version: 3.4
✓ Charged me twice and extras to remove ad?I purchased this app last year but never used again now I downloaded again and charged £1.99 again and still I have to see ad! Greedy company.Version: 2.9
✓ Email featureI opted for the photo to be emailed to me. It has been 3 hours, I am still waiting..Version: 3.9
✓ Purchased but still addsPurchased but the app still shows advertisements. Asks to pay again for adds free version..Version: 3.4
✓ The size printed is NOT rightI’m not sure how this app got those five stars reviews. Those people claim they printed from Walgreens and it came out perfect. I just tried 2”x2” for my US passport and I unlocked 4”x6” format and print, it came out totally wrong size. Glad Walgreens didn’t charge me because they said a lot of passport pictures didn’t get printed out the right size. Wasted my time and money!!!.Version: 3.4
✓ Ok, saving photo not very obviousI first thought I could not store a photo without making an in app purchase so O only gave two stars. but later found they were in fact stored in my photos. It was not evident in the app, you just get to a point where you think it has not saved anywhere but in fact it is saved. Upgraded to 3 stars now that I found you can save the pic. My photo was accepted for an NZ international driver permit..Version: 6.7
✓ Deleted app and have to pay againHave to pay to unlock the additional features again after deleting an app..Version: 3.4
✓ Not happyAsked for photos to be emailed to me. Nothing arrived. Paid again for a second set to be emailed and still nothing..Version: 2.7
✓ How do I print?Searched everywhere for support email address... how do I print onto 4x6 photo paper?? Picture prints out top half only when I use small photo paper, and don’t have any big photo paper..Version: 3.3
✓ Didn’t trust itI denied access to my photos yet through the app I can still access my personal photos. Don’t trust this site. Also I wanted to know what developer does with the photos taken? I can not access any previously taken photos through the app so what is done with them?.Version: 2.9
✓ No use for NZBecause the minimum acceptable size is 250kb. This app reduces the original to less than that. A shame, because otherwise the app is excellent..Version: 5.0
✓ Passport photoPhotos print oversize. On my canon printer and even after buying all photo print options you still get adverts ever time you print. Other than that its easy to use..Version: 2.4
✓ Prints too bigUnlocked first size set of 4(99p)...Took to two printing shops.... Boots came out too big( for passport)...tried snappy snaps - was told they don’t print in that size & if I wanted them to adjust it to that size it’ll cost £9.99. Not sure what to do now?.Version: 2.9
✓ Not freeCan’t download photo without paying..Version: 3.9
✓ Something is very wrong — Scam?After taking the photo, the next step asked for credit card details. Subsequently £39 was deducted for an ongoing monthly video subscription. Both the bank and Apple have been contacted. I note that this same issue occurred earlier this month with another user. I read the developer’s response and the developer appears to be unaware of what is occurring..Version: 4.7
✓ We’re are my photosTook some using my phone payed for 4 now can’t even find them.Version: 5.0
✓ File does not download or get sent to emailI tried sending the photo to my email and downloading and feature doesn’t work..Version: 3.3
✓ CheatingThis app is final word of cheating ask payment again and agin.Version: 7.4
✓ The passport photo size is not to the specsLoading, resizing to the guidelines and saving to desired standard sizing (I bought 4”x6”) works fine. I went to the booth to print the saved 4x6” and the passport photos on it are not to the desired specs 2x2” it’s bigger.. so the app is useless..Version: 3.7
✓ Didn’t saveLost a photo because I left the app. Shouldn’t clear the photo so easily. Advertising is overly intrusive and you can easily accidentally click on them..Version: 3.3
✓ Not very usableCannot adjust print quality - photos were not usable FYI - separate in-app purchase for each paper size.Version: 4.6
✓ DO NOT BE FOOLED BY THE RATINGThis is possibly the single most annoying app I have ever purchased. It is a scam. You are asked to unlock paper sizes which are incompatible with iOS 13 native print app. This does not unlock the ad free version and there is no warning of this. Once the “paper size” is unlocked, the ad frequency increases as you are already $3 into the app and won’t delete it. There are so many annoying ads with no way of closing them, that any task takes 5 times longer to accomplish. There is no editing to remove red eye and iOS 13 resizes the pictures is this is done through the native iOS editing function. Do not purchase this version or even think of installing it. I should have gone to Walgreens...and you should too..Version: 3.9
✓ FOR REAL - This app is uselessLook elsewhere. Sizing is way off..Version: 4.4
✓ Don’t waste your moneyIt’s a scam as bought two types of paper thinking something wrong with my printer. But even with 2 different size of paper the U.K. passport photo didn’t print in right dimensions. What a waste of time and money. Wish there was some option to report such apps to Apple so that developer and app is banned from App Store..Version: 2.3
✓ Restore purchase 🤷🏻♂️U said it app is FREE then wot did I pay for ? I paid to remove ads right ? I should not be seeing ads ?? Then every time after restoring purchase it shows ads and every time I open app it’s asks to restore purchase or I’ll see ads. I do it then I see ads again. I tried to pay again but says I’ve already purchased 😎. U don’t know wot u doing with your app. 🤷🏻♂️🤦🏻♂️ Fix - fix needs a fix - - -.Version: 6.6
✓ Waste of moneyI used it once and it was fine. When I came back a few months later, my in app purchase had disappeared. I tried to restore it but nothing happened..Version: 3.1
✓ DisappointedYou can load it and then had to buy individual print size to your own choices which was not advise on the description..Version: 2.3
✓ Scam!Do not use this app! They ask for credit card say they won’t charge you then take $100..Version: 5.0
✓ On iPhone 7 can't save photoCan take photo but beyond that its useless,.Version: 1.7
✓ Bad appDoesn't work, takes your money just to put into a four picture format. Would not ket me save or send the pictures. Went back in again and pictures were gone.Version: 3.3
✓ Paid $5.99 got nothingPaid the ‘one off’ fee. It unlocked nothing. Then to unlock, say, 4 photos on a print out it’s another $5.99, if you want more than that you pay again. Suggest looking for another app. I feel robbed..Version: 5.8
✓ Trapped by GoogleNot really well explained why use of the app requires transfer of work to Google and then mention of a CC Account without even telling you whether or not your work is saved or available. Go ahead if you want Google to sweep up! No immediate proof of output quality but it's clear that Google is in charge so 'no thank you'..Version: 4.4
✓ Fails to print a 2x2 photoUSA 2x2 photo gives me A .79 inch by .79 photo..Version: 4.4
✓ TrashTrash does not print in passport size.Version: 1.5
✓ Poor settings.Unable to change paper size. Why print a single or double photo on A4 paper when I can youse 6 x 4 paper?.Version: 2.9
✓ Not everything worksStarted well, I went to take a picture and touched the icon so that it was a selfie and it froze. I uninstalled then reinstalled tried again same thing happened. Must be a program glitch. I phone 6. I have now used the app with someone else taking photo which has been successful easy to use and email.Version: 2.1
✓ Not accepted by NZ DIAI used this app to create photos for several passports and all were rejected by the government. I love the idea of this app but it simply doesn’t work for NZ passports..Version: 3.3
✓ It’s not freeThe app description won’t let you know upfront that in-app purchases apply.Version: 4.3
✓ RubbishDoesn’t save to the correct standards for the region selected (UK). Doesn’t save it as the correct file type for the region selected (UK). Would be more useful to do a drawing with crayons..Version: 5.8
✓ Don’t BotherWhat a con ! Seems to work but try and print, how many pounds have they made at this I wonder, seemed less trouble than going out but hey, not worth the hassle to use the fu app.Version: 3.1
✓ Complete Waste if timeYou may as well spend the $10 - $20 and get your picture taken professionally in a few minutes. The hours needed to figure out how to use this app are not worth it. Then you have to figure out how to print an acceptable print that the government will accept!! Waste of valuable time!!!.Version: 4.2
✓ Fraudulent and deceptive ScamI had paid for this app and not used for a while. Tried again, it serves ads which take you to a web page and asking you to sign up with a credit card. This is for a totally different service..Version: 6.7
✓ US passport application deniedWe used this app to take a picture for a US passport and it was returned due to improper picture.Version: 3.7
✓ Photo too smallAll these apps are the same, take full sized picture and turn it in to a thumbnail hats far too small to upload to online passport applications.Version: 1.8
✓ Won’t print correct sizeTook the photo selected print on canon selphy but the photo prints a size of 1 cm x 1.5cm why ?....after wasting lots of photo paper I flipped the sizing from cm to inches in the settings. Why this should matter I don’t know? ....but it did and then sent the correct size for a UK passport to the printer. This app needs testing and more support..Version: 4.0
✓ Wrong photo size for my countryMy saudi passport require a 4 x 6 cm photo size not 50.8 x 50.8 mm. Pls correct..Version: 1.2
✓ No goodDoesn’t work with iOS mail doesn’t allow u to save to phone photo useless.Version: 2.9
✓ SizeCould not get this to passport size always too big - no idea why.Version: 2.9
✓ JpGHard to convert JPG.Version: 5.1
✓ Useless unless paidCan’t get past the ads to actually get to the saved photo..Version: 5.8
✓ Pretty awfulIt isn’t very intuitive or user friendly. The ads are intrusive and interrupt the process. Couldn’t complete the process because of the ads..Version: 3.1
✓ Very badUsed to be good but not anymore. Now it you want to take a passport photo you need to purchase app..Version: 4.9
✓ PoorFrom the start threw up errors from printer that never existed. Could not use at all, complete waste of money. Used a app that came with printer in the end, had no problems at all only wish I had tried it first..Version: 4.6
✓ WorthlessWould have been a good idea, but the click bait, "advertising" and annoying everything make it unusable. If you want money, just ask for it..Version: 7.0
✓ Worst App ever, Cant send email to developer from app, cant edit backgroundsI downloaded this app and even purchased the 4 prints together ,wasted around 30 prints, paper and ink too to get 3 sets of prints , this app just doesn’t work, worked once and then started printing stamp size photos, deleted , reinstalled , tried different printer all to no avail. Even changed settings from beginning, nothing worked. Thats how bad this crap is , stay away , never download ,if you don't want to be frustrated printing photos. I even tried another phone, there the purchase was not shared and had to print single photos and they turned out stamp size . DONT WASTE TIME AND MONEY ON THIS Also there is no information in the app itself how to use correction factor to adjust size ,this app does not change background, doesn’t change the clothes for a professional photo ID , that will be nice feature , does not print photo created from other app , all in all a poorly developed app without any thought given to practicalities, There is no setting to contact developer and share details when things go wrong, therefore no technical support, Wonder why does Apple let these app come up on Apple apps.Version: 2.9
✓ Does not workI have just paid, and the photo size came up incorrectly, don't buy Update : I paid $1.49 for the 4 x 35mmx45mm photo size, end up each photo was like 1/8 of A4 size paper. We end up needed to go home, export the photo, use paint.net to resize it to the correct size, save it to USB drive, take it back to print shop to print it out on photo paper with the correct passport size, there was no enlarge nor size changing during print Update : the app should produce images that have the correct passport photo size for printing, but it failed to do so. We just paid for another app and the other one is working perfectly, don't buy this one.Version: 2.3
✓ Zero startsNowhere in the description does this app mention there are in-app purchases required to make an actual set of photos suitable for printing. Absolute false advertising. DO NOT WASTE YOUR MONEY AND TIME..Version: 7.3
✓ Shoddy and uses dark patternsTo start with, this app has a poor, non-standard user interface. Some tasks like taking photos cannot even be cancelled. I don’t know how this passed Apple review. More importantly, the app presents an initial dialogue offering to remove ads for a payment, with language that does not suggest that there will then be another request for a new payment literally on the next step. Asking for a further £1.99 just to put several photos next to each other is price gouging. I assume that many of the reviews of this app are... suspect..Version: 3.9
✓ NOT FREECosts 6.99 usd.Version: 4.8
✓ Don’t waste your timeHave had my passport application come back twice with image issues such as : photos too big, camera to close to face (even though this app tells you how close it needs to be?). It doesn’t work. I have to now go and pay for photos so waste of my time..Version: 2.9
✓ 😡👎The amount was deducted without activating the program Fraud.Version: 4.1
✓ You’ll need to payTo unlock formats..Version: 4.7
✓ RubbishQuality of printing really bad as no option to choose photo paper etc. Even after paying full price for more formats, you still have to pay more to get rid of ads..Version: 2.9
✓ Not worth the moneyDownloaded and brought all sizes (financially more sensible than just buying the one size I need). Used 4*6 as this us the size photo paper we have. Prints the image about 1cm*2 I'm. Nothing close to correct size. Tried on normal, a4 paper to see if that's the issue and is actually too large and needed chopping down slightly. Very disappointed, a complete waste of money and time..Version: 4.0
✓ Terrible App!!Difficult to navigate and I got tricked into buying game bundle. I don’t play games. I would like to immediately cancel but I can’t. There are much better apps. UPDATE: I did not see the automatically checked box until it was too late. Then, a whole screen of unwanted games and movies, etc, popped up making the app almost impossible to use. You get an automatic subscription for almost $40 per month that you don’t need or want. Then they make it next to impossible to cancel. There are much better apps out there. As a side note, the personal messages I received from the developer reveal him to be an uncaring and obnoxious individual. I would give this app 0 stars if I could..Version: 4.7
✓ Can only print one photo at a timeUnless you pay at least £1.99 you can’t print multiple copies, so wasteful of photographic paper. Good otherwise - you can drag/adjust your photo and guidelines helpful for centreing. All these passport photo apps probably work in the same way - I tried 3 trying to find a free multi-print app..Version: 3.9
✓ EmailWhy isn’t this app allowing me to select or access my email to send passport photo ?.Version: 3.1
✓ Ahmad Hawwari ....What a rip off I got charged 16 dollars for opening one option And it said 3.00 dollars only Australian dollars Teach me not to buy apps ever.Version: 3.1
✓ NopYou can only print one pic for free and the announcers are so annoying.Version: 4.8
✓ Poor appPurchased add free version only to find you can’t print all sizes of paper it only lets you print one photo on a sheet con job waste of money and then it freezes not recommended!!.Version: 4.4
✓ Photo size less than 250kbNeeds to be a minimum of 250 kB for the photo to be accepted..Version: 2.4
✓ Quality too lowPhoto quality/size was too low. Photos were not excepted by online passport renewal applications.Version: 1.2
✓ A horrible appAnd I paid for it twice.Version: 5.4
✓ Not working - it says 2” x 2” but is printing 3” x 3”Any way to fix that?.Version: 4.7
✓ You have to pay for itIf you want to do anything other than take a photo, go elsewhere. I wanted a photo, sized for a passport that I could then print. For any formatting of size for printing, you have to pay. Pathetic.Version: 3.3
✓ Produces only 93.6KB photo which is way too small and not accepted in NZProduces only 93.6KB photo which is way too small and not accepted in NZ.Version: 2.9
✓ Worst photo app everI’m really disappointed and frustrated First it does not clearly state that if you pay, the app unlocks only one print size, it is only after you paid £2 that you realise that you have to pay another £2 for each other print size, or you could have paid £3 for all of 5 of them (that’s in the small print) Second when you print 6x4 the 6 photos in the print are slightly cropped and that does not work for official passport pictures. I strongly suggest to stay away. Update: I requested an refund (within 14 days) and rather than taking into a customer feedback, the développer criticised me for giving my feedback! Thanks.Version: 3.9
✓ Not worth itFull of advs and micro transactions..Version: 1.5
✓ Ads even after buying the appJust stupid to keep the ads even for payed customers.Version: 2.7
✓ Rubbish !!!Rubbish !!.Version: 3.9
✓ Ad still showing upPaid for this app but still ad poped up all the time otherwise it’s all good..Version: 3.3
✓ It’s misleading and not for passport photoDon’t waste your time downloading this app. Not for passport size photos.Version: 4.6
✓ Waste of moneyPaid for photo unlock but unable to email the photos. Constant ads popping up. Complete waste of money and time.Version: 3.3
✓ Ok app with deceiving pricing - buyer bewareDownloaded this app to take passport photos for an International driving permit. I was ok with paying to unlock the different sizes and remove ads. Typically free versions have ads and when you pay, all locks are removed. In this case here, turns out that each photo size costs $1.99 to unlock ($10 total for the 5 sizes) then on top of that an additional $1.99 to remove add. If the app developer was honest enough to say that upfront then buyer will be fully aware of what they are going in for. Not here. To me this very misleading and deceitful. This app is not worth $12..Version: 3.8
✓ Rejected for Australian passportMy photos from this app have been rejected for an Australian passport, all 10 variations as they do not meet Australian photo standards..Version: 3.3
✓ Wrong KBI assume this would be done automatically. I’ve just uploaded my photo after paying for it and it has not been accepted as it’s not between 50KB 10MB. Not impressed.Version: 4.4
✓ Most useless app everThe only thing the app doing is CUT your photo to the right size, useless at all..Version: 3.2
✓ TheftPurchased extra size costing 0.99 and I have been charged 1.58 reporting this to apple and informing bank that I did not authorise this amount Well I have been charged £1.58 after purchasing an extra in your app which was meant to be £0.99 and I have screen shots.Version: 2.1
✓ WorthlessThe free version is worthless..Version: 3.5
✓ Downgrades photosThe app significantly downgrades photo quality, they are unusable and wouldn’t be accepted by the passport or visa office..Version: 6.9
✓ Not user friendlyIt’s not user friendly at all.Version: 4.9
✓ Wrong size picture!Trying to print a passport picture. It keeps printing a tiny picture. About 1/2 the size..Version: 3.3
✓ Took my money and got no picturesThe app crashed whilst I was checking out, it took my money and I never received my picture.Version: 4.0
✓ Advertising after purchase!Cool app. Purchased. Why’s there still advertising after I purchased the app???.Version: 3.6
✓ NZ passport foto unacceptable- money wastedWaste of money and time. How do I get refund.Version: 3.4
✓ Lowers photo qualityMisleading app as it lowered my photo quality and my photos weren't accepted for my passport when I used the app version. In addition by the time you pay for this app and then pay to have them printed it costs just as much as getting your passport photos done at the post office. I ended up spending money on this app for nothing.(Aus).Version: 7.0
✓ Shows ads even after paying, greedy peopleBad developers.Version: 2.9
✓ Didn't work for meDidn't work with my canon printer , that has never failed to print.Version: 3.4
✓ No goodUsed this app for my husband and me and both photos were rejected. Said the photo was taken too close and warped the face, but you can’t zoom the camera with the app so you have to get close. So we had to run out and pay $50 for professional ones. Don’t use if you’re in a rush!.Version: 2.9
✓ Photos weren’t accepted by post officePurchased the app to try and save money but ended up spending more. The photos the app took were awful despite following all the stipulations. Post office rejected them particularly for size even though I used the Australian standards in the app. Very disappointing.Version: 3.9
🙂 Biometric Passport Photo Positive Reviews
Biometric Passport Photo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Biometric Passport Photo.
⛔ Biometric Passport Photo Problems
