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- 86.0SAFETY SCORE
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MyBell App Complaints & User Negative Comments 2024
MyBell app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyBell? Can you share your negative thoughts about mybell?
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MyBell for Negative User Reviews
✓ Awful AppA big company but has terrible App. Looks ugly. Very slow. Not much function. Can’t even use credit card to set pre-authorized payment..Version: 5.2.0
✓ Totally redesigned my bell app for iOSPortrait mode only? The previous iPad version was better; offered both portrait and landscape modes..Version: 6.0.0
✓ My BellTerrible web site I had to enter credit card 4 times.Version: 7.8.0
✓ My serviceWell,.Version: 8.14.0
✓ RIP - OFFComplete RIP-OFF company. My internet speed went down. Infact I should say the people using internet in my house a day is now less than before. This all happened right after an agent from Bell called & try to sell me a package more than what I pay now. I told them I m happy with what I have now and I have enough speed. A week later it started showing all sorts of issues..Version: 8.31.0
✓ Useful AppLike the app, but since your recent update it no longe works in landscape mode..Version: 8.28.2
✓ Worst companyApp show a $599 fee and I don’t know why. I am not looking forward the 2h+ call I am going to have to do to get it credited..Version: 8.17.5
✓ ConnexionNot able to connect in my account! Bad application 😡.Version: 3.1.1
✓ Painfully slowHate when I have to use this app. Very slow to load..Version: 3.1.1
✓ App freezingApp freezing up when clicking on billing have to force quit app and reopen it please fix or update the app asap..Version: 8.31.0
✓ XpensivePlus cher qu’ailleurs.Version: 8.19.1
✓ I need to cancelBell is way to expensive and they are sneaky with billing you more than they should. I hate Bell.Version: 8.14.0
✓ Poor performanceI had to log in twice to get my bill to display..Version: 8.26.0
✓ John FortinBell has been screwing me since July 2020 when I entered into a two year agreement, after being promised certain conditions, in writing!! Since October they maintain that those condition were wrong, but I must still live with the agreement, now they can’ t understand how come my bill is not being paid even with a per-authorized, card registered on the account for auto bill pay, I need to figure out what they are doing wrong!! I want out from this lousy slow service and agents that can’t fix these problems!.Version: 7.7.0
✓ Awful at updating passwordAfter more than a dozen attempts at updating my password on my computer, I finally used the app on my phone and paid with a credit card. I still can’t get into Bell on my laptop. Count me as “frustrated and looking at alternatives.”.Version: 8.22.0
✓ Bell is terribleBiggest thieves in Canada i hate your services. You literally steal my money and then dont allow me to contact you about it because it takes hours and nobody has time to do that..Version: 5.2.0
✓ Customer serviceAfter 21 years being a customer I left for lack of customer service, third party service was horrid being farmed out to India and other Asian countries, asked for follow up on poor customer service, diddle, went to Rogers.Version: 8.31.0
✓ Disgusted with your callsToday I got a call to pay my bill. I knew I didn’t pay my bill yet for last month but was waiting for my cheque to come tomorrow, so things have have been very tight with Covid and I didn’t want to use my credit card. I keep my service for my parents to have o my for that it would of been long gone. The lady that called me today asked me to pay not my amount outstanding but my new bill which only came out two days ago. That is not over do. I don’t think she even got it. I am totally disgusted that someone called to ask me for the amount that is on my mew bill of two frigging days. I told her I was going to pay the outstanding part and at least three times she asked that again and to make arrangements to pay the mew bill. Seriously. As I told her do not call me looking for a current bill ever again.Version: 7.5.0
✓ Inadequate internetSo I was connected to my bell WiFi and I couldn’t connect to the app on my phone. So I disconnect from WiFi and get on to pay my bill. I can’t wait for the new internet service provider Ontario east to connect then you can come pick up your garbage equipment at the road..Version: 8.15.0
✓ Poor serviceWhenever I am not connected to the internet I hardly receive texts..Version: 8.7.2
✓ Don’t get bellBell is a terrible company..Version: 8.28.2
✓ Network outage !!!Can’t get any support.Version: 8.28.2
✓ Really bad app every time when I open close automaticallyExcellent app.Version: 8.8.3
✓ Takes ages to openEvery time I open it, i have to wait ages before i can use it. Hey Bell: pay actual $ for a real app, not this crap.Version: 4.1.2
✓ OverchargingCharging $105 for $60 plan.Version: 8.31.0
✓ Absolute trashBe prepared to top up every five even if you never use your phone. Any service is better than that offered by Bell..Version: 8.12.0
✓ I had auto pay setup however, payment was not made on due dateThis is misleading lid there was issue with auto authorized payment I should have been informed.Version: 8.24.1
✓ Shame on me!!Overage charge on data is robbery. Internet speed at home is turtle slow. Shame on me for being a long time Bell customer. I’ll be moving on as soon as possible..Version: 6.5.0
✓ CorrectL'app fais son travail Correctement pour les paymants Mais pour les données ils ont simplifier sa pour le commun des mortels Si tu connais rien en informatique tu vas arriver à géré cet app Si tu est bon un peu en informatique alors tu vas le trouver très moyen Aucune possibilité de voir les Spike de data et donc de bien monitorer t'as consommation.Version: 3.1.1
✓ Over chargeDisappointed on Bell policy concerning (season users) who have to suspend service instead having it done automatically..Version: 8.17.0
✓ You people just remove what i dont use.Am tired of this network.Version: 8.28.2
✓ The slowest app on my phoneTakes forever to open, doesn’t remember my card info. It works, but it’s by far the least efficient app I have on my phone..Version: 5.3.1
✓ Functionality not workingTrying to add data but the app or mobile site will not let me..Version: 6.8.0
✓ Bell !the expensive networkUnnecessarily charging customers too much . You can have much better options with other phone networks that.Version: 6.8.0
✓ Lacks features and has poor designIt is okay app. If you compare with T-mobile or other apps it lacks features and app flow..Version: 7.9.2
✓ Account changes and “new” customer offersBell continues to have heavily discounted attraction rates for new customers and existing customers are rewarded with standard pricing. This appears to be also reflected in account changes section of the app. Downgrading services often has price tags more expensive then higher grade services offered to new customers. This only drives customers to cycle back and forth from the limited other suppliers..Version: 8.28.2
✓ Hopefully FixedHave been losing our Fibe internet often. 3 or 4 new modems, new line ends, new drop connector and today a new drop line to the house. This was our 9th repeat, 5 th or 6 th technician, perhaps 20+ phone calls with customer service. During this time our internet life span has gone from 1-2 days to as much as 3 weeks prior to the last failure. We are hopeful that all is good now. I found that the majority of techs and certainly the last one have been polite and helpful. I have found the telephone help to be hit or miss, with probably 30% being able to make me feel they are committed to getting it fixed. The other 70% tell me to get yet another new modem. This solution has NEVER worked. I ALWAYS needed a tech to get me going again, even if until it failed again days later. The repair robot voice is almost a waste of time. You have to demand escalation and urgency if the problem persists. You would be treated better if you were a new customer vs an existing one. Been a customer with Bell since the 70’s. Now, when the Fibe goes the house is dead. Phone, wifi, internet, security… everything..Version: 8.28.2
✓ ReturnI returned my modem as you requested. I am now being charged for it. I called and was on the phone for over an hour was transferred to 2 different departments and then I was told I had to call another number as the wait times were too long. Not impressed with you at all. No wonder people hate bell.Version: 8.28.2
✓ ItinéranceAu Mexique pour 30 jours, je découvre après des heures de recherches que le passeport voyage à 60$ pour 30 jours n’existe plus. Il a été remplacé par “voyagez mieux” au coût de 16$/jours. Donc pour 30 jours c’est 480$ !!!! Hallucinant! Si c’est pas de l’arnaque je ne sait pas ce que c’est. Que fait le CRTC ? J’en appelle à tous de dénoncer les pratiques de banditisme de Bell. Ça va faire l’impunité. Et de ce pas je vais me trouver une carte SIM maintenant qu’on m’y force..Version: 8.32.0
✓ Double charges. Garbage app and service. Stay awayTotal garbage app and service. I started a new line and they charged twice. Their website and app are both total garbage and I can’t see what’s the additional charges are for..Version: 8.30.0
✓ En mode portrait seulementPourquoi diable la mise à jour ne supporte t elle pas le mode paysage sur iPad ? Crampe au cerveau !?.Version: 6.0.0
✓ FrustratedI have been so frustrated by this whole system. Disappointing.Version: 7.3.1
✓ Payment from Cadian bank not an optionWhich Bell should I pay from Scotia Bank ? Cannot tell from your bill Used to pay from Scotia bank but cannot tell which company to pay???.Version: 8.24.1
✓ Bell a tech company?Fix your app. It sucks..Version: 8.28.2
✓ Glitchy log inCan’t use without a connection to wifi. Even though my account is set up for auto deposit it does not work. Have to pay manually through the app. Can be glitchy..Version: 5.3.1
✓ Incorrect and barely functional. Don’t believe what it says.Account information particularly usage data is delayed for hours or more giving a false snapshot of your account which can lead to extra charges. There’s no reason to delay account information other than to try to fool people into a sense of security so that bell can rack up extra charges. Very poor business practice in my opinion. UPDATE: data doesn’t even track on the app anymore. If you check the app and it says you have used x amount of data. Apparently that may or may not be correct depending on whether or not it’s in bells favor. Their suggestion was I check their website or call them to check on my usage. But when all three come out different. Which am I supposed to believe?.Version: 6.2.1
✓ Useful but the interface sucksThe UI is a bit buggy and looks like it’s from the original iPhone..Version: 5.3.1
✓ PaymentVery difficult to navigate through payment screens and the text does not display in this review..Version: 7.8.0
✓ Always extra chargeI am with bell long long time recently every bill they charge me roaming with I don’t know where does come from and every time I call them they said you use roaming I don’t know how I will soon switch to other carriers.Version: 7.5.1
✓ The worst I have ever experiencedEvery thing with this company wrong, they overcharge you, costumer service terrible.Version: 8.7.2
✓ Rate increaseNot happy about a rate increase without notification. Minor increase but the principle of the matter stinks. I guess the loyalty plan only works one way.Version: 8.14.0
✓ App says I am at 103% of my days of my billing periodAND charges me data overage even though it impossible to be at 103% days of my billing period. Useless tool and has cost me overage more than once as these guys tell us to use this to monitor our usage and it is TOTALLY ERRONEOUS..Version: 7.0.0
✓ DisappointedYou told me twice my 200 go plan would start on the 13 and it did not.Version: 8.30.0
✓ Service médiocreAprès avoir tenté de faire des changements pendant 4 mois, le service a la clientèle par téléphone est aussi mauvais, j’ai temporairement abandonné et je paie jusqu’à ce que je trouve un moment pour changer de compagnie. Jamais capable de vous rejoindre et, quand on y parviens, on se fait dire de rappelle car c’est black friday….Nous n’avons pas trop de choix vu la localisation de ma demeure, c’est plus difficile d’avoir d’autres services mais j’ai bien hâte de ne plus avoir à faire affaire avec vous..Version: 8.8.3
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