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Heine Bros Coffee App Complaints & User Negative Comments 2024
Heine Bros Coffee app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Heine Bros Coffee? Can you share your negative thoughts about heine bros coffee?
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Heine Bros Coffee for Negative User Reviews
✓ New App StinksTerrible to install, required all kinds of workarounds (and workarounds of workarounds). Then, once I finally got it work, I can’t use my reward points?? This was a money-grab, plain and simple. Was a loyal customer. Unless rewards come back, I won’t..Version: 3.0.0
✓ One Star is GenerousHow to lose your most loyal customers in 7 days. The old app was great. Simple to use and functioned well. It wasn’t broken. The new app is broken. I have not been able to log into my account or create a new account since the changeover. Back to using cash to pay for my Heine coffee run. The kind baristas at one of the Heine locations have even posted a notice on their drive thru window suggesting ways that their frustrated customers might try to get the app to work. Thanks for trying! Still doesn’t work..Version: 3.0.0
✓ I’m so disappointedI loveeee heine and go multiple times a week but now my app won’t let me log in and won’t let me reset my password either, i’ve logged onto the website so i know my password is correct but the app hasn’t been working for about a month now.Version: 3.0.3
✓ New app is terribleThe new app is so disappointing. The old app was so much better and more functional. Like many I lost points that I am no longer able to access. I had a gift card loaded onto the old app that disappeared. Also it is so annoying that you can no longer choose what reward you want and the app dictates that for you. That’s what drew me to Heinebrothers. Very disappointing. I decided to go to another coffee shop in the future..Version: 3.0.3
✓ App doesn’t function properlySupposedly a new and improved app, but they have made the reward system terrible. You can only use your rewards on baked goods. I never buy baked goods. It’s ridiculous. Additionally you can no longer use Apple Pay as a payment method. I hate it now..Version: 3.0.0
✓ Terrible Update for Rewards usersSeems to be a huge step backward from the previous app. Who thought it was a great idea to prevent people from choosing which reward they wanted? Now it’s a mandatory bakery item AFTER you reach 1500 pts?! What happened to my coffee for 700 pts? Or a bag of coffee for 3750? The update seemingly removed features. Also, what app is REMOVING Apple Pay in an update? Very bizarre Ultimately, I say ditch this update, never use LunchBox again if this all their doing..Version: 3.0.0
✓ App pay and rewards are terrible.This new app is full of issues. I can no longer pay with the app like the one before. The rewards program is less rewarding. I’d go to Heine Bros at least twice a week and now it’s less. At the level I was at I’d get a free $10 a month and now that’s gone..Version: 3.1.1
✓ New app never worksY’all need to fix this new app—it’s been too long to blame it on just switching to a new app provider. Perhaps cutting costs on the app was a bad idea?.Version: 3.1
✓ New appI find the new app harder to use, previous orders were not carried over, does not appear that reward points can be redeemed any longer and I couldn’t find a way to use Apple Pay. Coffee is still good but the old app was better..Version: 3.0.3
✓ Kinda upsetI couldn’t log in. Didn’t recognize my email. Had to join as a new account and have had an account for years. My status is starting back at zero and I’m not really pleased about this..Version: 3.1.2
✓ Does not workDownloaded app. Because I already have another thing with level up it won’t update a new password and now it locked me out for 1 minute. In this day and age apps should work well with minimal effort. So far this App is TRASH..Version: 1.2.1
✓ New app is horribleCan’t log me in. Have tried to reset password half a dozen times. No email, no reset. Was at highest reward level so will not create a new account. Fix your app!.Version: 3.0.0
✓ Awful appThe mobile app is terrible: glitches, user unfriendly, time consuming, difficult to use, needs work..Version: 3.0.0
✓ Reward issuesTry and use rewards and all I get no matter the configuration of an order is the pricing doesn’t match reward. Just trying to use my $6 or one item free reward I have gotten for a yr now. Unfortunately once the funds I have to use are gone I’ll be heading to other establishments. Been much longer than it should be to have issues resolved with new app..Version: 3.0.3
✓ App update disasterHeine already had a terrible rewards system but at least the app was functional. I still can’t log back into my account and the forgot password feature still doesn’t work. It’s been month since the initial redesign and it’s not fixed. I lost three years worth of points, which was maybe enough to get a muffin. Kinda makes me feel like a rube. Can’t bring myself to order again..Version: 3.1.1
✓ Great place Crap AppLove being able to order ahead but this app is bad. It is difficult to find things, there are more options than the baristas know what to do with and it’s hard to change things from past orders to order again..Version: 1.3.0
✓ Bad App, Good CoffeeYour rewards function is broken, or badly designed. Why can’t you use the rewards you accrue on a drive thru order? They’re only available as Order Ahead, which can’t be picked up through the drive thru, per “the rules”. Either make Order Ahead available as a drive thru option or fix the app to use rewards in the drive thru..Version: 2.0.1
✓ RewardsI’ve been having issues with the rewards part of the app for at least 2 years. For some reason the rewards don’t let you add them back if not used and chaibergs and macha teabergs are not classified as icebergs on the reward list..Version: 2.2.1
✓ Decent AppGood app. The only downfall is not having the ability to add a gift card as a payment option. The app not having this ability does not allow you to perform orders ahead when using a gift card. 👎🏼.Version: 1.3.0
✓ New app is completely completely brokenCan’t login with old credentials, can't reset passwod, can't create new account because my phone and email are already registers. Complete Fail. Was a loyal Heine customer for years. I'll complain to Heine through their website. Developer is clearly a joke..Version: 3.0.0
✓ New App is HorribleI’ve been a customer for years. The customer service is always great and the drinks are made right no matter the location. But this new app is horrible! Please fix asap..Version: 3.0.3
✓ Have never been able to get the app to workI use the Level Up app at Little Greek without a problem, but the HB app has never worked. I have deleted it and retried it so many times. Would love to take advantage of the perks..Version: 1.2.1
✓ The old app was betterThe title says it all. The new app forces you to order online if you want to redeem your points rather than being able to do it at the drive thru. The app also applies the points to the lowest cost item. I’m not a fan of the new changes, especially considering how much money I spend at HB!.Version: 3.0.3
✓ Terrible updateNew app and rewards are terrible. After a week of being locked out, My points are now seemingly gone and now forced to choose a reward you set for me vs choosing my own… coffee, bakery, etc. Will choose other coffee establishments with more user friendly app and better rewards experience. Ditch lunchbox and go back to previous version.Version: 3.0.1
✓ Rewards Changed or BrokenDespite steady purchasing, my rewards points have been atrophying and it now seems impossible to accumulate any points towards that $3 credit. I guess this started happening in the fall. Not sure if they changed the rewards system to exclude people that don’t come everyday or if the app is broken..Version: 2.1.1
✓ RewardsRewards are not accessible and this updated app has created more issues than it’s worth..Version: 3.1.1
✓ App still brokenI had to use a different email address because the “forgot password” and previous login information don’t work since the app change in January..Version: 3.1.4
✓ Lost me as a customerCo-Founder and President showed his true colors. I deleted the app, no longer will support this business and will encourage others to stay away as well. Some things you can’t bounce back from..Version: 1.3.0
✓ Good Coffee, Bad Rewards SystemThis “New and Improved” version of the app is not improved. The look of it may be more sleek, but the fact that they have removed the ability to choose what rewards you want to use and have to wait to get the 1500 points is absurd. And the fact that the app feels you which reward you get is angering. The old points/reward system was one of the draws for me to Heine. I’m disappointed..Version: 3.0.0
✓ The new app updateBeen a long time Heine Brothers consumer and user of their app and rewards system. Updated the app after all of their promo emails about it… and got locked out of my account - saying there’s no account found on their website and won’t let me reset my password through the app. Is the app just going through bugs that will eventually be fixed and I can log in? Or did they wipe everyone’s points so that we have to start new….?.Version: 3.0.0
✓ Awful new updateIf I could give it zero stars I would. Completely made the reward system pointless. I was at the top tier and can no longer redeem my points on what I want. Heine bros has lost me as a customer..Version: 3.0.0
✓ Rewards don’t workHorrible app. Twice I’ve been to the store with preloaded rewards that are supposed to work when scanned. They don’t. Ever. They automatically deduct the full amount from my preloaded credit card every time. I’ve told the baristas and they do nothing. Just say it should work and have no idea how to make it right when it doesn’t work. Better off at Starbucks with their awesome app..Version: 1.3.0
✓ New update broke the appThe old Heine Bros app wasn’t the prettiest but it was functional. With the new update, the entire purpose of said app is broken. I can’t log in to my account and the “forgot your password” feature never works. The hard work and points I developed over years of going to Heine Bros are inaccessible. Honestly, this must have been one of the worst app updates out of any app update I’ve seen on the App Store. I’ve been a loyal customer for as long as I’ve lived in Louisville, choosing Heine Bros even if there was a Starbucks or the like closer. I’m going to give in to my wife and start buying overpriced, underwhelming coffee at Starbucks. At least their app works!.Version: 3.0.1
🙂 Heine Bros Coffee Positive Reviews
Heine Bros Coffee works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Heine Bros Coffee.
⛔ Heine Bros Coffee Problems
