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Mobile Passport by Airside App User Positive Comments 2024
Mobile Passport by Airside app received 130 positive comments and reviews by users. Can you share your positive thoughts about mobile passport by airside?
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Mobile Passport by Airside for Positive User Reviews
✓ Mobile customsGreat fast access through customs.Version: 3.7.0
✓ Easy, breezy entrance through customsI used this app for the first time yesterday. I had read the instructions (and many reviews), and I was able to set up my profile before I left on my trip. The hard part is scanning the passport into the app. The scanner is sensitive to glare, so give yourself plenty of time with that part of the process. The great part was getting through Customs so quickly! The lines for Mobile Pass at SFO are clearly marked. I was the 3rd person in line and got through the entire process and out to baggage claim (including wait time) in 5-6 minutes. One thing to be aware of: after the agent reviewed my passport, he slipped a laminated paper pass inside without telling me. It was supposed to be handed to the final customs agent at the baggage claim exit, along with showing the app on my phone one more time. Not knowing this, there was a minute of confusion, but we got it cleared up quickly. I had explained to the first agent that this was my first time using the app, so an explanation about turning in the paper would have been appreciated. All in all, a big time saver..Version: 2.9.0
✓ Works great!Definitely reduces the amount of time it takes getting out of the airport..Version: 2.11.4
✓ Hockey ticketsVery easy to use, worked great for LA kings tickets..Version: 3.5.1
✓ First time using the appI was absolutely shocked at how much time this saved coming through customs. Definitely recommend..Version: 2.7.0
✓ Time Saver!Love this app! When loaded correctly, it’s gotten me through the lines in a zip! Especially traveling with the littles, this app has been a huge convenience! Only thing I’d change, is to have passports saved onto the app & only thing needed to refill out is the photo and custom questions. Other then that, I’m so grateful for this app!.Version: 3.4.2
✓ First time traveling internationalThis was my first time traveling international and I read about the Mobile Passport app a few months before my trip. I downloaded the app and set up the passport information for the travelers before leaving the US. Prior to landing back in the US, all I had to do was select the port of entry, the airline and the passengers traveling with me (all my family). I answered the questions, submitted the info and literally a few seconds later, the app generated QR codes for all the passengers. We got off the plane, showed TSA the mobile passport app and we were sent straight to the luggage pick up area. We actually arrived at the luggage pick up minutes before the luggage arrived! No waiting in the long lines going over the paper forms with Customs Agents like the other passengers. After getting our luggage, going through Customs inspection only required showing the Agents our passports, scanning the QR codes and answering some questions. The other passengers who did the paper declarations also had to do this Customs inspection as well. This could not have been an easier process. I think the Mobile Passport users spent a total of 10 minutes waiting in one customs line from start to finish for our connecting flight..Version: 3.0.2
✓ No one ahead of me in the line.This is literally the first time that has ever happened..Version: 3.0.2
✓ Super fast through LAXIt took me less than five minutes to clear immigration and customs. The trick is to Pre load the app with passport and flight details etc and push “submit” as soon as your aircraft touches down and you are allowed to use your mobile..Version: 2.11.4
✓ Great App, Signage Needs ImprovementThis application works extremely well. We have reentered the country several times using it, and I've been impressed with it every time. Tonight, we entered through KIAH (our home port) from Heathrow, and had no problems. The app allowed us to pass enormous lines and proceed through the process with no difficulty at all. I would say, though, that the signage is poor. We knew what to look for and knew it was possible, so we were able to find the signs and correct line. If we hadn't known exactly what to look for, though, we would have been lost. It was almost as if it was intended that we not be able to find the one and only "bypass" line -- as if it was almost intentionally hidden. This is not an app issue, but if the intent is to help more travelers, better signage would help a lot. I'd call this a well kept secret that we personally benefit from -- but I don't really think that is what is intended. That aside, kudos to the designers. The app is simple, easy to use, and has never crashed on me. I would never return to the country without using it. I hope it lets CBP better focus its resources where they are needed....Version: 2.6.0
✓ Saved a lot of time with this appThere was a Virgin Atlantic airplane that landed at the same time as our southwest flight. The southwest flight had about 230 ppl on board. There were about 400 passengers on the virgin flight. The southwest flight attendants told us to hurry and get our things if we wanted to beat that huge plane through customs otherwise we’d have to wait behind 400 ppl. Someone on the flight mentioned this app. I downloaded it and had my information in it in 10 min. I was able to get through customs in 5 minutes. I have NEVER experienced that before. Thank you so much for the app. Only thing I could say is that it needs to be an easier, more intuitive way to change the airport in the app. I accidentally put that I was in Fort Lauderdale but I was really in Orlando. I couldn’t figure out how to change this in time bc the line moved so fast. The customs agent was nice enough to still let me go through bc my boyfriend had indicated the correct airport on his phone and we were together. All in all, I will definitely be using this again..Version: 3.4.3
✓ Good app but very restrictive for CanadiansOn arrival at Chicago O'Hare, I saw the signs and an agent encouraged us to use the app, for US or Canadian passport holders. As a Canadian with a green card, I thought this would be great. I went through the whole process with my Canadian passport, but at the final step it asks how long I'll be visiting. So I got scared to use it because of course I'm not a visitor but a resident. Nowhere did I come across an instruction that you need a B class visa. Now reading the description I see that it's mentioned, but I bet most people that use it, like me, are in the line, rushing to download, install, scan passport etc. So it would help a great deal to include a dialog if the scanned passport is Canadian, indicating that a B1 or B2 visa is required. Better yet, include a variation for green card holders. The app was very pleasing and it would have been so awesome if it could have accommodated me. Unfortunately it was a let-down for me. I ended up losing my place in the regular line as staff tried to help. So I gave only 4 stars. Thanks for reading the reviews and responding to some of them. I hope you'll be able to improve it this way soon..Version: 2.6.0
✓ Prob saved us an hour at DullesActually shouldn’t give it a good review because then too many people will use it which will undermine its benefit.Version: 2.11.4
✓ Fast and easy getting through passport controlI landed and opened the app and was able to submit it before I even left the plane. You will have to already have done the photo thing that’s at the exit to (you’ll see). Cutting in front of the massive lines by having done mine via app and doing a brief check in with an agent is worth it!.Version: 2.11.4
✓ Fast, Easy, EfficientOn a busy morning, I Downloaded, signed up, logged into the map and was through security in 15 minutes.Version: 3.5.1
✓ Excellent app saved us hoursThe queue was very lengthy. We zipped right through not taking very long at all. Well worth the cost..Version: 3.13.0
✓ Bypass the line upEasy to input info while waiting to deplane, then skip the long line ups. Since using this app I have never had to stand in the passport control line..Version: 3.11.0
✓ A pleasant surpriseAfter being on a long international flight, the last thing you want to do is wait on a long line to get through custom. But, I resisted downloading the app till I saw that there was a separate line for people using the app. And it was empty! The only tricky part with the app was taking your picture. The app needs to have it a certain way, just like your passport picture. It took a good few minutes to figure out how to take the picture. (There are 4 criteria and when it is met, a green dot appears next to it. Red dot when it is not. When you have all 4 green dots, take the picture!) otherwise, the picture will be rejected and you will not be able to complete the add passport process. I noticed most people on the line with me were having that problem. Anyway, I am pleasantly surprised, it saved me at least an hour waiting on line to get through custom. Definitely worth the download. And if you travel abroad regularly, definitely worth the upgrade to have the ability to save all your info on the app. Otherwise it deletes the info after 4 hours..Version: 3.4.0
✓ WorkedAs a Canadian I was able to use the app at LAX and enter the empty mobile passport line. So much faster than waiting in line..Version: 3.7.0
✓ LAX miracleTook me 1 min to get through LAX when normal lines where super long. Love this app!.Version: 3.4.4
✓ Mobile passTime saver! Thanks to the American gal in SAN Fran for helping us.Version: 3.6.0
✓ Great App But Not UsefulI gave this app 5 stars because it worked great and was very easy to use, but I recently traveled from Liberia Costa Rica to Dallas Fort Worth and once I was at DFW airport we were shuttled into the usual lines to go through US Customs and once we got to the Customs window all the guy wanted to see was our passports. There was only one other line we could have gone through (where there was literally no one going through and that was the line for Prescreened Global Travelers and I did not want to get out of line to ask if this App would allow me to go through, so I did not find the app useful for me and my family. I did however fill out my declarations form for my family and used the app to transmit that information to Customs electronically and that was much simpler than the paper forms I have filled out before. Funny thing is that I was never given or asked to fill out a declarations form by either the flight attendant or a Customs agent. I don’t know, but I am very confused about its usefulness..Version: 3.11.0
✓ Mobile Passport AppI did use the MP App for the first time this week at Miami International Airport. The app itself is easy to use, specially when it comes to filling out the customs forms. However, there should be more interaction between the agents at the airport and the newly arrived passengers. Signage was good, but somehow I got tangled within the crowd. I was actually at the furthest away point from the correct line for MP users.I asked twice one of the agents and he made me wait in line with everyone else. Perhaps it was my own fault that I didn’t explain that I was trying to use the MP line, but I couldn’t because he gave me no chance to ask questions. Luckily another officer saw my screen phone and guided me to the right line. The officer at the kiosk was extremely kind and friendly in the manner he explained to me where the correct line began and made me feel better. The App is useful, no doubt about it. It’s the customs officers that should be more helpful to those who are already tired and confused upon arrival. International airports should provide better directions to passengers. Good hospitality will guarantee more tourists return and invest in a new place..Version: 3.4.2
✓ Time saverI arrived and DIA and the passport line was well over 2 hours to get through. With this app I was able to go through in 5 minutes! Seriously, the best thing ever!.Version: 3.5.1
✓ Make your life easier... GET THIS APP.This could not be an easier process. Used it twice April and January, and each time I breezed through the long lines of 150+ people waiting and filling out cards by hand. It takes less then 5 minutes to download and fill out the info and scan your passport. I downloaded it in the customs line last year and jumped out of line into the mobil line and it got me to make my flight, I would have easily missed had I waited in that long customs line. The custom receipt and questions are simple and takes only a minute or two.... really unless you bought over your amount to declare.... the answers are all NO... submit, get your app receipt and be ready to scan at customs counter. One thing... always have your phone opened to the app, and screen shot the receipt when it is approved on your phone, in app.... just in case it closes out or you swipe the app closed. No need to fill out those cards anymore.... and the wait time is so minimal.... this is literally like a like a theme park fast pass but through customs. Now if they would use it back and forth with other countries... THAT would be amazing!.Version: 3.0.1
✓ A “Breeze” but a heads up about Global EntryThey’re not kidding. I arrived off a 12 hr flight from auckland to lax and went through customs in less than 7 minutes. I downloaded the app and filled it out an hour before landing and it was incredibly easy. My only complaint is there needs to be a better publicized warning for people who ALSO have Global Entry. When i watched the video (on American Airlines) re: the mobile app, it was presented as an app to be used in addition to global entry. The truth is this app sort of replaces it. I originally went to the global entry kiosk and my passport was “rejected” and told (on screen) to go to the regular passport line. As i walked to the line i asked a customs officer what could be the issue and they immediately asked me if i had done the app as the app “cancels out” global entry and they pointed me to the “MOBILE PASSPORT” lane— which i then breezed through. At first I thought I had misunderstood the video but I overheard several other people speaking at the baggage carousel about the same issue (but they didn’t happen to get the heads up so they ended up going and waiting on regular line) anyway, either the app or the global entry kiosk should have more signage regarding the app superseding global entry. aside from that this app was fantastic..Version: 2.11.4
✓ Amazing how fast this got us through customs!!!We had a short connection and this app saved us! I saw the video on the plane explaining the process, I downloaded the app as soon as we hit the runway, by the time we were deplaning, I had all 3 passports scanned into the app and we were walking to immigration/customs! At immigration, there must have been a line an hour long, we used the app and made it through in under 5 minutes. Clear signs explained where to go, helpful employees asked to see the passports, in the app, and through we went. Gathered our bags, and headed to customs. 3 quick scans of our QR codes, provided by the app, and we were through customs. All in all the process took about 30 min, the majority being waiting for luggage and a 5-10 min wait in line at customs. I’d recommend this app to anyone and everyone... shh don’t tell a soul, so I can sneak through customs this fast every time!! (Here’s the cherry on top... my wife said, after we made our short connecting flight, “I was quite upset that you were trying this new app last minute and was certain it wasn’t going to work. I will say I’m sorry that I doubted you. It allowed us to make this flight.”).Version: 2.7.1
✓ Awesome way to work with customs!Makes customs the smoothest process I’ve ever experienced..Version: 2.6.2
✓ Time saver!Thank you so much for a fast pass through immigration in Denver. Very smooth process.Version: 3.4.3
✓ Skipped a 3 hr line in SFCustoms didn’t even look at my e thing, but my passport. They only checked that I’d downloaded the app before I could get in the mobile passport line. SF is super messed up and the line was about 3 hours, so this saved me about 2:45 minutes. Thank God I’m not an idiot and downloaded this while in line..Version: 3.6.0
✓ Mobil pass at MIATook us 8 minutes instead of an hour!.Version: 3.7.0
✓ Fast and Efficient!What is one of the worst things about vacationing someplace foreign and exotic? Yep, having to go through the grueling customs and security process after your already long day of the whole traveling, airport, and flight process leaving your vacation. How would you like to skip through the line of 300 people waiting in the herding lines at customs? GET MOBILE PASS! We just flew back from Cancun to Denver yesterday. After spending only about four minutes completing the process on the app, we got off the plane and entered the cavernous customs area. It was like a line for a ride at Disneyland on a summer Saturday. HUNDREDS of people shuffling along in the several queues for them to enter. We looked to the right and there was the Mobile Pass/Global Entry queue. How many people were in it? ZERO. My wife and I sauntered right through the straight rope lines along the massive zig zag maze of people. We got to the head of the line where the customs booth are located in mere moments. The officer motioned is over right away ahead of the other eight lines that had been waiting. She asked to see our Mobile Pass QR codes, which we showed her. We went staring to a booth, had the officer process us, and was on the other side in what I estimated to be less than four minutes from getting off the escalator into the customs warehouse. Such a fantastic app and way to enter back into the States!.Version: 3.4.1
✓ Pretty greatThis app is a great start in helping you get through customs quickly. Two areas where I think improvements could help are; you have to submit form within 4 hours of entering port of entry. Other than Mexico and Canada most international flights take more than four hours to get to states so you can’t do this ahead of flight . I was able to submit form once I landed in US and could connect to internet and did receive confirmation quickly so it did work but was a bit hectic at time of deplaning. Second area of improvement is the human aspect of app. We were getting a lot of misinformation from the airport personnel at OHare about where to go and which line to get into. They sent us to global entry which didn’t have mobile passport but a man there knew where to send us. But then after queuing through that maze they sent us to a numbered kiosk (which was seconded by another person) that was unmanned. A Customs Agent at another kiosk kind of yelled across to us that nobody was there and to come to him. But seriously, the second person who confirmed was within 30 feet of kiosk she said we should go to and could see there was no one there. Anyway, barring that, we got through customs much faster than other members in our party that didn’t use the app. I will use this again and be better prepared for what to look for. Learning curve :-).Version: 2.11.4
✓ Thankfully the passenger next to me told me about this appOtherwise I would have never made my connecting flight in Atlanta. I came in after a 10 hour international flight and we were delayed at the gate leaving me only an hour to get through Customs, get my checked bag and re-check it then get through Security again. Thankfully another passenger told be about this app as it took me less than a minute to download it then another few minutes to answer the necessary Customs questions then take a pic of myself. As I walked up to the Customs processing line the "regular" processing line easily had 200+ people in it. But I walked right past that to the special Mobile Passport line which had about 10 people in it. I was through in less than 10 minutes. I'm sure it would taken at least 30-45 minutes to get through the "regular" line all the while I would have been stressing out admit missing my connecting flight. Thank you Mobile Passport for keeping me stress free and having 15 minutes to relax at the gate before I boarded my connecting flight. You should get this app if you do any international traveling!!.Version: 3.0.2
✓ A real time saver!Great app, easy to use and super helpful while navigating a busy border control process..Version: 3.5.1
✓ Excellent appSea-Tac or the app should have a few more signs up or instructions that you go straight to the luggage carousel and then out through the final customs clearance. I was a bit unsure until I asked some employees right at the luggage pick up. This was my first time using it so will not be confused again. It was extremely efficient and a wonderful addition to streamline the arrival process..Version: 3.4.4
✓ So glad I found this app!!Used the app to clear immigration for the whole family (mom, Dad, grandpa and two kids) on our way back from London into Newark. There was NO LINE and we zipped through. You can’t imagine how grateful I was, having just sat on the tarmac for an hour before finally getting in at 10;15 at night with two cart cranky little ones, not to be hearses into the long twisting line and instead went right through the completely empty global entry area - and from there kindly directed through the process by very helpful CBP staff. It was easy to set up (scanned our passports and took photos before we left), and easy to use. Interesting note - I tried to hit submit while we were still on the plane, but it wouldn’t work. I nearly lost all hope but when we got into the terminal and I managed to hit submit again it went through very quickly. Did I mention NO LINE at immigration?? Amazing. My only (minor) negative comment is that we had to rescan each of our 5 receipts upon exiting customs (which was not expected and took a few extra minutes). There was a bit of time lost figuring this out but I think not a big deal once you've done it once. Overall I had a very positive experience and would highflying recommend the app..Version: 2.6.2
✓ Straight Through at SEAStepping off our first flight in a long time it was great to not have to queue..Version: 3.13.0
✓ Saved me from a massive queue!Passport control was seriously backed up but this app allowed me to bypass the long lines and get to my family. Highly recommended!.Version: 2.11.3
✓ Almost too easyI had first heard of this app while returning from a trip overseas last December, after hearing a guy on a train at Denver airport talk about how easily he made it through customs (meanwhile my boyfriend and I suffered for approximately 50 mins). I vowed to try it the next time I went abroad. Lo and behold, came back from a trip yesterday. I had previously downloaded the app, but forgot about it until I was checking out of my accommodation. In about 2 mins I was able to scan my passport, take a selfie (keeping a neutral face was the hardest part), ensure auto-populated info was correct (I did have to slightly alter my name), and that was that. Once I landed at Newark, the flight attended made an announcement that “if you have the mobile passport app, you can now complete the questionnaire and follow prompts” which was a nice reminder. You simply answer the questions you normally would have completed on paper, and then look for line indicating “mobile passport” upon arrival at border patrol. I was through the line in less than 10 mins. Had I waited in normal line, it certainly would have been closer to 30-40 mins. If I didn’t have a checked bag, I could easily have been out of airport in 15 mins. I will never travel without the mobile passport again!.Version: 2.9.2
✓ Must have travel accessory!I’ve been on vacation to Europe twice now. The first time returning from Italy seeing people with this app quickly breeze through customs as we waited in along line to hand in our customs form. I saw posters and such about this app. The ones with this app...no waiting! Fast forward to last night. We returned from London, used the app and we too were the ones that quickly breezed through customs; only one person ahead of us. There were hundreds in queue waiting to hand in their paper form and get processed through customs (NYC arrival both trips). However there are special lanes for users of the Mobile Passport app. As soon as you land you fill the form out on the app (while on plane taxiing to gate) and it generates a receipt for you and if necessary your entire family. Then you’re ready to be the envy of those other weary travelers. I setup at home however a friend traveling with us did hers quickly on the plane while taxiing to the gate (after I told her about it). I’d pay for this app..Version: 2.11.3
✓ Saved me ~1hour first tryI flew into Denver yesterday. I was one of the last off the plane. This app literally saved me an hour of queueing and I just sailed past people waiting..Version: 3.0.0
✓ SpectacularSaved me literally hours at LAX..Version: 3.7.0
✓ Very Fast and EfficientProcess worked extremely well with not delays whatsoever. Very pleasantly surprised! Will definitely recommend it to others!.Version: 3.3.2
✓ Must-have for international travelNo joke, this app made it possible for me to clear Customs in literally less than a minute. No need to queue up in that long rope maze and wait… and wait… and wait. Get this app, fill out the stuff on your phone, and clear Customs with basically no fuss at all..Version: 2.8.0
✓ Skipped a long lineUsed Mobile Passport for the first time. We did skip a long line which probably would have an hour’s wait while we only had 3 folks in front of us. Still it took longer to get ready for the line than I anticipated. I hadn’t realized the free version has to be re-populated with all your passport information including a picture within 4 hours of submittal. So even though we were in the airport I had to stop to re-enter all the information. That doubled our wait time. I guess you could fill in information while still on the plane to not have to deal with this inconvenience. I just wish it had been more clear in the instructions as I got the impression it was just the 5 security questions that needed to be answered in less than 4 hours before landing. So be better prepared than me if you use the free version. I’m not sure if it was us, the agent at SFO, or the use of Mobile Passport, but we got almost a snarling reception from the agent and he asked us twice if we were bringing in food (as if that isn’t asked in the 5 questions already). I have never had such a cold reception when returning to the US. And we (I’m a 72 year old great grandmother traveling with my 17 year old niece) were returning from an ecotour of Costa Rica., so I didn’t think we presented much of a threat. Hope others don’t have the same odd experience with this time-saving app..Version: 3.4.0
✓ Zoom through customsLet me get through US customs a lot faster than usual. Would recommend for everyone who flies to the states with any degree of regularity..Version: 3.4.2
✓ The Real DealI’ve been coming back home to the USA from business trips abroad for years. If I’ve noticed one thing, it’s that more people travel by air. As a consequence, lines at US immigrations are getting longer and longer at every airport. I started using the govt’s GOES Pass ID three years ago and it was wonderful. But Mobile Pass outdoes even that because you have to use a kiosk in the airport and now you have to line up to use them. But Mobile Passport lets you skip all of that. No lines, no waiting, no worrying about connecting flights. This app is the future, and the future is now. I can’t say enough about it. But I will. Yesterday at the airport when I walked into the greatly-populated immigrations hall, I saw the Mobile Passport sign, strolled over, and found only two people ahead of me while, only yards away, several hundred of our fellow citizens stood in a line that snaked back and forth for the length and breadth of the hall! Thank you Mobile Passport! I was through and on my way in less than three minutes!.Version: 3.3.1
✓ Super Fast EntryGot to be one of the best secrets to entering the US. I don’t understand why more people don’t use it, especially as it’s free. I didn’t renew my global entry because this is just so much faster. Even at peak time at ATL, I’ve never waited more than 5 minutes at most to clear immigration..Version: 2.11.4
✓ FantasticThis is the best thing to happen to the airport experience in a long time!.Version: 3.5.0
✓ All my border control headaches are gone!!!!Because of this app I got to walk by 50 angry people waiting in line for border control at JFK. But the officer told me I didn’t need to wait and I go to the front of the line!!!!! Never have I been more app. All because of this app. Thank you!.Version: 2.11.4
✓ Saw signs for “mobile passport” at airportI was flying in from LHR to SJC and whilst I was walking to customs I kept seeing signs for “Download Passport Mobile App” “Save Time.” So we literally were at the end of a long depressing what seemed like a never ending customs line (typical) and I rushingly started searching for the app on my App Store. To be honest there were like 2 or 3 passport apps I had no clue which one to download so I just decided to download the first one I saw that looked legit and had a high rating. Thank God it was the right one. A nice customs man saw what I was doing as I was the only one in line that had my phone out. He helped me through the whole process. It was the quickest thing EVER!! Took like a minute. I scanned my passport numbers in using the app and all my info came up and filled in the form by itself. I manually took a picture of myself using the app and answered 5 customs questions (the same ones on the form) and boom the nice guy said go to the mobile app line and we were the first ones there, got out of the airport in 5 minutes. Quickest customs ever. I HIGHLY recommend this app!!! Thanks San Jose Int AirPort for showing me a quicker way and avoiding ling boring lines..Version: 2.11.4
✓ FinallyWould be great if this worked with airlines as well (brought my wife’s to the airport today - ugh), but until then this saved me about 30min at is customs in Dallas..Version: 2.11.1
✓ Somewhat breeze through optionI used the app last night for the first time after a nearly full flight from Frankfurt. As soon as we landed, I switched on cell service, opened the app, quickly completed all the steps and question responses, and submitted my information to the Customs and Border Patrol. Within a minute I received the electronic entrance pass. After disembarking and making my way towards customs, I saw signs for traveler categories to include Mobile Pass which I followed along with about 15 ahead of me. I found there was only 1 agent managing our line, about 10 agents for people without Mobile Pass, and 3 agents handling travelers that pay $100 for 5 years of the Global Security prescreen service. My line move slowly as I still needed to show a passport and the electronic mobile pass form. Then what bewildered me was the agent asked me questions about where I flew in from and if I was bringing in several different types of items. Why is it he is asking me those questions when I answered those questions and certified my answers through the app. No wonder my line was not moving fast. With 10 agents setup for the general line, I suspect it would have been swifter for me in the general line..Version: 2.11.3
✓ O M G this worksI was very sceptical about this app. But it’s easy to use, took me 5 mins through border control, the last 3 mins was over 90 mins each. Very good & easy to use!.Version: 2.11.1
✓ Saved so much timeEasy to use and definitely worth it.Version: 3.12.1
✓ VeronicaStuck in a huge backlog at Tampa International Customs...downloaded the App & sailed right through...it worked perfectly..Version: 3.5.1
✓ So fast!So much faster. Wish they were in every airport. Better than Nexus and free..Version: 3.6.0
✓ Great Time SaverQuick, easy to use and was able to use a dedicated lane with few people in the queue..Version: 3.4.4
✓ Sooo FastAwesome app , went through like a breeze..Version: 3.5.1
✓ Huge timesaverThanks to this app, I’m able to land and leave MIA in just 20 minutes. It’s almost as fast as Global Entry. Downside: it’s only good for US and Canadian passport holders. While it works for me, lots of my friends can’t use it..Version: 3.13.0
✓ Definitely a timesaverI’ve always been delayed due to a stolen passport some 25 years ago. Through in 10 minutes..Version: 3.4.3
✓ FastThis app works great.Version: 3.5.1
✓ Walked through security in 5 minI flew into jfk and had another plane to catch in Newark . I was concerned about getting stuck at security so I downloaded the app. When I left the aircraft there was quite a line in front of me. I showed the security officer the app and she directed me to another officer who processed me in 5 minutes. Done! And on my way while everyone else stood in line..Version: 3.4.4
✓ DisappointedNeed to ensure people that are not using the App are not in the line. Great App, but need a screener to prevent the wrong people without the App slowing things down. Like the App just need better organization.Version: 3.4.1
✓ Almost as good as Global EntryI've used the app numerous times at EWR, IAD and ORD. Sometimes signage of exactly where to go has been weak but in recent months better--like sometimes at EWR and IAD they had the nylon fabric barrier extended between the pylons like the way was closed, but when I asked they opened them. Sometimes at EWR you're directed to a couple agents who also deal with special cases like diplomatic or special visa entry, so although the line is short it can take longer than you expect -- worst case was 15 minutes, though still shorter than the regular line. But usually like today the delay was a minute or less. My last comment is that at ORD, my experience the last couple months has been that they just direct you to walk where everyone else goes, so your only benefit is you pass by other people who have to stop at the kiosks to enter their data. But if other flights have arrived just before yours, people are already past that step and stacked up, and the app is of no benefit. Summary: app is great; government partners are ok at EWR and IAD, but ORD has been disappointing..Version: 2.6.0
✓ Flew through immigrationCouldn't believe how short the line was and much easier than the kiosks! Shhh don't tell everyone though :).Version: 2.10.0
✓ Best appHonestly this app is so convenient that it’s inconvenient because I’m through to baggage in under 5 minutes and I wait 30 minutes for my bags 😅 LOVE THIS APP.Version: 3.0.2
✓ A customs must-haveI can’t believe how few people seem to know about this. I first used it 3 years ago and it’s brilliant. You get to skip the giant line for the kiosk. Part of me wonders if CBP is prepared for this app to become popular though. Today at Miami international, I had never seen customs lines so long.. I went through the mobile passport line and it was amazing how quickly I got to an agent. But there was only 1 agent assigned to mobile passports. If another 5-10% of those people used this app, that line could take longer than going through the main line to the kiosks. Hopefully they can adapt if this app becomes more popular. Using the app is very easy, you enter your passport info and let it take a picture of you.. then when you land in the US port of entry you answer the normal questions regarding items brought into the country and it gives you a barcode.. simple as that. In fact the first time I used it, I heard about the app while in the customs line. I downloaded the app, got it set up by the time I got to the area where mobile users split off the line. That’s how quick and easy it is!.Version: 3.0.2
✓ ExcellentMuch easier and faster processing..Version: 3.0.0
✓ Really helpful appHelpful. I was the only person in line. While normal immigration line was half long..Version: 3.7.0
✓ Immensely Useful App to Fast Track SecurityI've used this app when entering the US from a foreign country. It allows you to fast-track through security by answering a few custom questions. So useful!.Version: 2.0.5
✓ Frequent TravellerNever went through customs so fast at LAX..Version: 3.10.3
✓ Great option. Needs more infoI used this in NYC with my 2 children, flying in from London. Was a breeze but I had no idea what to expect or do. Followed signs for Mobile Passport (MPC -I think). No paperwork. Passports and phone only. No info on what to do after baggage collection but again, just showed my phone. No line. Even better!!.Version: 3.0.2
✓ So Easy!I always hated stopovers, but by using this app I didn’t have to line up. I used the WIFI at LAX to use the app while I was waiting on the plane and completed the questions on the app. There was no one in the mobile pass lane and I just showed my passport and the receipt on my app and was out my merry way :).Version: 2.11.4
✓ Skipped the longest customs line I have ever seenEven though I have Global Entry ($100 fee + interview), my family does not. So, I set up the (free + no interview) app for myself and my family before we left the country. Upon returning from holiday, we initially encountered the longest customs line I have ever seen at O’Hare. It wrapped into hallways beyond the already large customs area and, by my guess, must have 300+ people long. Then a customs official called for anyone with Mobile Passport for which I eagerly raised my hand. We were then escorted right up to the front of the line to an agent designated just for Mobile Passport users. My only complaints are 1) there were no clear directions for where MP users were to go and not even the agents we passed could tell us even though we were TELLING THEM that we had MP, so we initially had to get in the long line until someone pulled us out and 2) we had to both scan the codes in our app and show our passport anyway *TWICE* before getting out of the airport, which seemed like overkill. Still, massive improvement over what we would have endured otherwise..Version: 3.0.2
✓ A breeze though customsWhile returning from my trip from Jamaica we ran into some storm in Miami so landing and deboarding. After we deboarded the plane I realize that there were several planes that were boarding the same time due to the storm and by the time we got to customs the lines were so long. I had short period of time to go through this process and get on my connecting flight to my final destination. The lines were super long we were ushered into a different line which was a mistake by the Officer. Another officer came and ask if we were already processed and we responded no. The officer was so upset he then asked who had the mobile app to come with him. I didn’t have it at the time, I quickly downloaded it and scanned my passport and my kids passport and went through the questions on the app and I went through the line and I just breezed through leaving hundreds of people waiting to be processed. The officer didn’t even look at my phone he just scanned the passports and he were done. I highly recommend this app..Version: 2.11.1
✓ A breezeGot through immigration in 5 mins. Hooray!.Version: 2.11.1
✓ BarkistSet up on plane while waiting to disembark. It wouldn’t give a receipt at first, probably because of poor connectivity. Worked on the third try. It took no time at all to get through passport control, probably because few people are aware of the app. The one line set aside for app users at IAD will probably get pretty long once folks find out about it. But I got through faster than any other time in history..Version: 2.11.4
✓ Very goodVery easy and practical app.Version: 3.4.3
✓ Must haveIncredible time saver. Minimal lines every time..Version: 3.3.2
✓ AmazingLiterally went to the front of the line that would have otherwise taken over 3 hours due to rush..Version: 3.3.2
✓ Mobile pass makes us border easyExcellent tool.Version: 2.5.2
✓ Super efficientI used Mobile Passport Control for the first time on Aug 11th when I connected through ATL for a flight. With an international airport of this size, the immigration and customs area was completely packed with people. There were hundreds of people waiting on line and although my flight was 2 hours away I was concerned that I would run close to my boarding time. I spoke to one of the airport agents about my concern and they suggested the app. I had previously downloaded and setup the app months ago so I was happy to hear that it would shave an hour off my wait time on the line. I quickly processed the info for my current trip and then proceeded to join the line. To my surprise and delight, there was absolutely NO ONE on the Mobile Passport Control line so I was able to walk all the way through the line and right to the front. As I walked by, I was amazed that none of the hundreds of people seemed remotely aware about this app. As a person who travels fairly frequently - and with travel anxiety - I was delighted that the app was so efficient and successful for this task. I’ve recommended that my friends download it because it’s such a no-brainer to have it!!! 🙌🏾🙌🏾🙌🏾.Version: 2.11.1
✓ I am Truly MystifiedI cannot understand for the life of me why more people, or everyone who travels, doesn’t use this App. It has shortened my customs walk through to about 30 seconds in most cases, from beginning to end. The whole customs process takes that long. Seriously. I even hesitated to write this review for fear more people would start using this app and the lines would grow. But alas, I owe it to the app makers to attest to the fact this is one of the most valuable apps I have. I travel overseas often and encountered a couple of glitches when I was first using it a couple years ago, but since then it has been smooth sailing, or flying. People are morons. That’s the only reason I can think of that more aren’t using this. Skip the lines. Use this app. Free up more time to sit and wait for your luggage or, if you’re a genius like I am, to not wait for your luggage because you packed everything in carry-on and just go through to a nice lounge on the other side of security. Don’t be a moron. Be a genius. Use this app..Version: 2.11.4
✓ Quick and easyI used this app for the first time. It took less than one minute to set up and just as long to clear passport control..Version: 3.0.2
✓ Very useful...Save a lot of time !!!.Version: 3.7.0
✓ IndispensableThere is no reason in the world not to have this app. After struggling though an 8-hour flight, the last thing one wants to do is wait online for an hour. With this app, I’m though in 5 minutes. I only wish I had discovered it sooner..Version: 2.11.4
✓ Super quick and easyEasy to use and save profile to send upon arrival. Saved a bunch of time in customs line at destination in Newark..Version: 3.13.0
✓ Great & free for infrequent int’l travelGreat, easy & fast on iPhone using 4G data on arrival(not sure if airport Wi-fi would work as fast). No more filling out paper customs form & no more long lines! Pay for “Global entry” if regular traveller.Version: 2.11.1
✓ Skipped the line entirelyI walked straight through customs with no issues..Version: 2.10.0
✓ Saved 3+ hours!Brilliant app! There were huge delays at fort Lauderdale airport but I bypassed everything and was out in under 15 minutes. No one else download this app so it always works for me. Thanks..Version: 2.11.1
✓ Saves so much time!A great app and saved a lot of time at the border.Version: 3.5.1
✓ Highly RecommendedEasy to use and definitely saved me time. Especially thankful to save time because I had a long international flight with a 15 month old whom I am sure would not have been happy to wait in long lines after the flight! Thank you!.Version: 3.4.1
✓ Travel Must-HaveI’m an avid flyer, so I frequently leave the country and always struggle with planning long enough layovers to accommodate the customs process. With the addition of the kiosks, I was waiting up to two-three hours depending on the number of flights arriving at the same time. Recently, I had a two hour layover in Dallas and arrived with two other flights, so naturally I worried about not making it in time. In a panic, I downloaded the Mobile Passport app to see if I could get into the shorter line and was pleasantly surprised to see that it took less than five minutes to fill out the form for me and my sister. The longest part of my customs experience was waiting to see and agent. It took me less than an hour to see an agent. The agent swiped my passport and my sister’s and sent us along. No questions, no stamping, just swipe and go. I would definitely recommend this app to streamline the customs process for eligible travelers, since it eliminates the need to wait in two lines, one for the kiosks and the other to see the agent. 5/5!!.Version: 3.4.1
✓ App, great; Airport (EWR) ridiculousThe app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth. Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people..Version: 2.6.1
✓ AmazingFastest I’ve ever gotten through LAX!!!.Version: 2.11.4
✓ Great app, horrible airportYou would think, since the JFK Airport receives so many international flights, there would be better communication between this app and whoever handles checking for mobile passports at customs. The app itself is user friendly, instructions were easy to follow and all my information was accepted easily. However, once I landed and was ready to breeze through the checkouts, as many other reviewers attested that this app was helpful in saving time, I was rudely stopped by an employee who told me that there was no one to check my app. Took her 10 minutes to walk to the back, talk to someone, and give me that information. Did not even try to find a qualified person to check me out, just left me to go to the machines. So while the app itself works great, what is it’s purpose if there is no one at the airport to utilize it. Again, this happened at JFK Airport. Also, while I am making this review there are a couple of employees just a couple of steps away gossiping and no one at the customs counter, of which there is only one open to process hundreds of people..Version: 3.0.2
✓ Best experience!Went straight through customs both times I’ve used this! Such a great app and customs experience! So easy and quick post long haul flights!.Version: 2.9.2
✓ Fast Fast FastThrough in SF in less than 2min!!.Version: 3.4.1
✓ Great!I used it for the first time in Chicago with United. I can verify that at least on this trip the staff knew about the app and instructed when to use it and where to go. It was so easy and fast!.Version: 2.10.0
✓ Easy and fastI love the Mobile Pass! While there were lines elsewhere, there was only one person ahead of me in the mobile Pass line. Really easy and fast.Version: 3.0.2
✓ Line lVery fast!!!.Version: 3.5.0
✓ It’s a US Citizen must have.This app made the trip through customs a breeze..Version: 2.11.3
✓ Great App in TheoryUsed Mobile Pass the second time arriving at LAX. The App works great but both times upon arrival the LAX personnel insisted I had to cue up with everyone else at the huge pass port control line, they didn’t even look at the App. Half way through another guy was yelling that Mobile Pass user needed to cue in a different line and I was allowed to move to the Mobile Pass cue further away where I wasn’t allowed to venture before. Just 3 people ahead of me and super quick here, however after picking up my luggage I again had to cue with everyone else at customs. When it was finally my turn after a 25 Minute wait I was told I had to cue at booth 6 - that cue was cordened off for everyone but crew members, so you couldn’t get there in the beginning. Some people however had been verbally instructed to move over there earlier and got upset as from their perspective I was skipping the line. But the custom officer waived me through, a 10 second scan of the App and i was done. So this was just a variation of my first experience at LAX with Mobile Pass - App works great and would save a lot of Time if LAX personnel was better trained, cue lines clearly marked, announcements actually clearly audible. Ideally you’d get a text upon arrival where to cue with your Mobile Pass - if you could have reliable wifi in the LAX arrival area which is yet another problem.Version: 3.5.1
✓ Mobile Passport is the bestThis app helped me get through SFO quickly and cut off at least one extra line-up. Having my passport pre-scanned saved time and anxiety!.Version: 3.10.3
✓ Most underrated travel appHonestly, this is one of the best apps for American travelers to have. So underrated and surprisingly pretty unknown to most travelers. Longest I’ve ever waited at customs at the big airports is 10 mins with this app. 10/10.Version: 3.0.2
✓ Works great.Went quickly through customs on arriving in Houston from London. Waited approximately two minutes while the regular line looked to be a 10-15 minutes. App is very easy to use..Version: 3.0.2
✓ ZippyI have used this twice and have skipped long lines. I hate to say this because maybe more people will download this but it’s awesome..Version: 3.13.0
✓ Need process at airport to be compatibleThere was no one at the post because there were too few people using the app so has to wait among others.Version: 3.3.1
✓ Awesome!!!!This is a great app!!! I was installing it when I went through Immigration when one of the ushers said I couldn't use the cellphone, then he realized I was finishing up setting my profile. He pulled me out of the line and helped me finish my profile, then brought me to another line where there was no one in it. I went through and the officer asked me where I live and scan my phone. That was it, then I went to baggage claim and my baggage was already there. Got my baggage went through the customs line and he asked for the picture. I said I don't have one because I used the mobile app. Then he directed me to between 5 & 6. I went there and the officer asked me what I was doing. I answered "I don't know, he told me to come between 5 & 6. I used the mobile app." Then he said, "Oh, go ahead and scan your thing". I scanned it and I was through. I never zipped through the airport like that. The guy said, next time I can do it while I'm on the plane before I disembark. I barely was awake when I got through!!!! This is really a great app!!.Version: 2.6.0
✓ UnrealPart of me doesn’t want to to leave a review because I would like to keep this a secret. I got through JFK customs in under 1 minute. It took longer to walk to the cab line than to go through customs..Version: 2.8.2
✓ Amazing App!Literally skipped hundreds of people and went to the mobile passport line; there were only three other people in the line. We got through as quickly as the crew. Fastest and easiest US customs experience I’ve ever had. Highly recommend..Version: 2.10.0
✓ Amazing!I literally avoided a good 2 hours of waiting in line when i got out of the plane! Love it!.Version: 3.7.0
✓ Fastest I have ever gone thru CustomThe speed at which I came through Customs at Boston Logan airport was amazing. My first time using the App. I had some trouble getting it initially to submit it to CBP. Coming from Switzerland, my 4G connection on my iPhone on arrival in Boston was not enough to get things going on mobile data. So I had to go through the normal line. However, as I was going through the line, I noticed Boston Logan advertised free WiFi. Once I got onto their WiFi, I was able to submit my Mobile Pass to CBP. I got a reply almost instantaneously. The CBP then directed me directly to the Mobile Pass line, I had to wait for a few flight crew members to pass through. But all I had to do once I got to the desk was show my Passport and I was done. I passed a huge line of people. I am sure that as Mobile Pass becomes more popular, the queues (lines) will get longer. The only disadvantage to Mobile Pass is that you have to be at your Port of Entry within 4 hours. So for an 8 hour flight from Zürich, you cannot prepare the Mobile Pass before departure. You have to look for WiFi at the Port of Entry. And, one other disadvantage, I got through Customs so fast, that it felt like forever waiting for my luggage 😃 Mike Switzerland.Version: 3.0.1
✓ Most efficient download ever!I downloaded this App while on line at customs. Within no more than 5 minutes I had downloaded the App, filled up my information and had a QR code to submit to the agent. It does what it promises with ease and no tricks. Highly recommended!.Version: 3.5.1
✓ Life-saver app!We were so thrilled to have the mobile passport control app - we sped through passport control crazy fast, less than 5 mins!! We passed a huge line that would have taken hours!.Version: 2.9.3
✓ Wish every airport had thisI wish there had been an option to take a photo of my passport to speed up the process even more.Version: 3.7.0
✓ Worth the download!I don’t even remember how I found out about this app but so glad I did! When we got back to DFW from a trip to Mexico today they didn’t say anything to us about going through customs nor did they give us the papers to fill out. They just made us get off the plane and go to a bus that took us to the international terminal. We saw one sign in the hall after getting off the bus that mentioned global express and mobile passport so we stopped and opened the app right there (I had downloaded it before we left). Super easy and fast to use! We used one account for both of us and it worked great! Once we got to the customs area we saw a small sign near global express that said mobile passport but it wasn’t really close to the actual line but the ropes were green instead of black and we asked the officer standing there if we could go in and she said yes. I think the signage could have been better but since we were looking for it we found it. They funneled us in with the global express people, which they seemed to not like, but it was so fast! The officer never looked at the app though. He just scanned our real passports. But that didn’t matter because being able to say we had the app got us in a short line and skipping the line with 200 people in it. We were through customs in less than 15 minutes. You need to download this app if you’re traveling internationally!!.Version: 2.11.1
✓ GM HawkinsSo easy to download and saved LOTSof time getting through customs.Version: 3.3.1
✓ Amazing and incredibly fast!Was through customs in less than 3 minutes..Version: 2.9.3
✓ So much better than standing in line!I filled this out when we landed and we breezed passed the lineup waiting to use the kiosks. So much better! I advise to fill out the passport information prior to needing to use the app. Only thing that would make it better is that I filled it out on the flight going, and when I went to hit the button saying that we were at our destination, all of the information was gone and I had to re-fill the application. This time it went very quickly because I had my husband’s passport information already in the application..Version: 3.0.0
✓ So easyI saw signs for mobile passport all over the airport and thought I’d give it go since it’s free. I’ve used it twice now and it has made my border experience last no more than 5 minutes. Super easy to use app and you get to use the fastest line ever at the airport — what more could you want.Version: 2.11.3
✓ Made my connector!!Last time I got stuck at passport control and missed my connector. This time I sailed right through and past the crowds thanks to Mobile Pass. Made my flight with time to grab dinner..Version: 3.5.1
✓ A super convenient way to jump the lineI filled the quick questionnaire out while waiting to get off the plane. When I asked one of the border patrol staff at EWR where the MobilePass line was, he brought me straight past the massive line to a different one where I was 6th in line! Extremely convenient and easy to use..Version: 3.7.0
✓ Fast & easyI don’t know why more people don’t use this, I was the last person off the plane & first out of the terminal - you walk right through.Version: 2.11.4
✓ Speedy process - FREEVery efficient - great option over Global Entry if you haven’t paid for that option. Mobile pass is free and can be used again and again. Retains all passengers traveling together on one device (family members, couples traveling together). No need to fill out the paper form when returning to the U.S. Download the app - use your cellphone camera to scan your passport. Take a selfie and your information is stored in the app. Be sure to have it downloaded before you travel. No need to re-enter your passport or picture on future travels. Upon landing - just select which travelers are going through customs with you, and the airline you’re traveling on. The receipt in the app is good for 4 hours upon submitting. That’s it! 😍 Hit the mobile pass lane(s) and you’re through customs before you know it! We were through customs and collected our bags within 30 minutes of landing at Washington-Dulles (IAD). Sure beats standing in line behind 300+ people from your flight and other flights arriving at the same time!.Version: 2.9.2
✓ So helpful!!I had no idea this existed until a man at SFO told me about it. Got to skip such a long line!.Version: 2.11.1
✓ Could be usefulUnfortunately last night they closed the mobile passport lane & we had to merge with other lines. No info had been transferred to the other agent so he had to manually enter the info. Not a lot of benefit..Version: 3.5.0
✓ A simple solutionI was frankly surprised how easy it was to download and use immediately. Saved tons of time at customs at JFK. Highly recommend..Version: 3.13.0
😕 Mobile Passport by Airside Negative Reviews
