Uber - Request a ride App Positive ReviewsUber Technologies, Inc.

Uber - Request A Ride Positive Reviews

4.86313 star

Total 50 Positive Reviews

Uber - Request a ride App User Positive Comments 2023

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Uber - Request a ride for Positive User Reviews

THIEVES - DONT TRUST ANYONE…I took an Uber with my family after arriving to our holiday destination a few days ago. We took the Uber to our hotel and once we arrived I got out of the car and helped my elderly grandmother carry hers and mine suitcases up to the hotel room, upon arrival I remembered I had left my backpack carrying all of my valuables (Money, Passport, ID, credit cards, etc) on the front passenger seat. By the time I raced down stairs the Uber driver had already driven off. I have submitted multiple ‘lost’ item requests and have emailed support numerous times but have NOT received any help at all. The victims of these crimes need a way of accessing some of the drivers details to take to the police when it is necessary. Due to the automatic $20 fee for the driver returning lost items. They (The Driver) just decide that it is much more profitable keeping the victims money and other items rather than returning them. Because Uber doesn’t allow the rider to contact the driver I can not even offer them a reward. Ps. The bag was in the front of the car next to the driver so you can’t ‘miss it’. -For anyone curious: Location: Sydney, Australia Driver: SARDAR Ethnicity: ASIAN/ INDIAN Car: Grey Toyota Corolla Number Plate Started with: ESI or EIS (can’t quite remember).Version: 3.558.10000

Buyer beware of scams - Mark 2I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which..Version: 3.329.10002

Pleased for the most partMost of the time I use Uber over Didi and Ola as there are more drivers on here, mostly been pleased with my drivers, usually arrive very quickly. However I think the Uber Rewards system could use some work if it had better rewards. The rewards on it aren’t significant enough to encourage more usage. Maybe even adding free delivery occasionally to Uber Eats, more frequent discounts etc. Feel as if I should be rewarded a little more if I’m choosing Uber over other competitors. Overall though, quite pleased with Uber..Version: 3.508.10002

First timeThis is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again..Version: 3.268.10002

It’s great except for when drivers cancel which happened to meUber is new to me and I like it but when you are waiting in the rain late at night and drivers ask You to cancel, that’s frustrating. I found a great driver in the end, Saurabh, who picked us up and took us home. So grateful! He saved the day and maybe I will try Uber again..Version: 3.548.10002

Generally goodThe app is generally good, but there seem to be 2 problems. The worst of these is that very often a driver seems to be allowed to accept a job whilst on the way somewhere else - and somewhere further away, not on the way towards me. And even though UBER knows this, they keep it a secret from us users so we don’t have the necessary info to decide whether to accept this situation. Let me clarify. I open the app and I see drivers very close, presumably they are available, right, or why else show me. The driver that accepts might be 3 minutes away, but then he is 4 minutes away, and then I watch as he drives further and further away. The point is that now if I cancel, I will get charged! This cannot be the best way to do this! If UBER had told me that this driver has not made his drop off yet, I could have chosen whether to accept or not. But they don’t seem to like me choosing. Also, the pickup points are always at least 20-30 metres away from where I am, but sometimes more, so when I try to change the pickup point, it tells me that it is outside the area! And I have not taken a single step since switching on the app! So do I cancel? Or do I walk?.Version: 3.302.10003

Only giving 5 stars so you’ll see this.No stars. Uber is a complete scam. Drivers who hate their job, are never on time, and are way overpriced. I asked someone on Poparide to drive me home (14km) and they charged me $7. Uber asked $30. Abhorrent scam..Version: 3.486.10002

I can’t get a rideI have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!.Version: 3.353.10002

Charged for wait time when Uber at wrong locationI ordered my Uber and was ready at the ordered pick up point but the car wasn’t there. It turns out his Sat Nav had picked up my location incorrectly and the driver was waiting on another street. At night that’s scary enough, and makes me nervous to use Uber for my teenagers. I wasn’t happy to find I’ve been charged extra for Wait Time when the fault was not my own. It would greatly help to be able to check the Pick Up address on the app after ordering so you can check it is correct and prove your case when required!.Version: 3.354.10003

AmazingToday, was a rough and difficult day for me. I initially requested an uber today because I locked my keys in the trunk of my car while I was loading my clothes at the laundry. I was so devastated because I had my teenage son at the barbershop getting a haircut, and I was supposed to pick him up when I was done. Well, back to the beginning as I was loading my stuff my keys fell in the trunk, I closed it before realizing they were there. I was most concerned about my son waiting for me for such a long time, I requested different stops, made many mistakes doing so because I was frantic and going through severe panic and this gentleman was so kind the whole step of the way. He was beyond patient with me as I tried to figure out were exactly we were going, and then turning back, and adding stops and he made me feel so understood as a mom while he patiently waited for me to get it together. He definitely deserves more then 5 stars. He is a genuinely a kind person and anyone traveling with him will definitely enjoy a nice ride with a kind human being. Thank you so much for being kind to me, I appreciate you very much! -I was able to recover my keys when the locksmith showed up..Version: 3.550.10000

Option in settings for miles/kilometers and currencyWhen I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is..Version: 3.356.10001

Keeps charging company accountGreat app overall, but having two accounts (personal and a company account) within the app is really annoying. The default must have switched to my company account the last time I updated the app and since I never consciously changed it, I ended up with several personal trips charged to my company account until I noticed it. It’s great that you can switch so easily between them but I don’t appreciate the automatic swap of the default option, also you miss the icon on the top right way too easily so I think it would be very helpful if the app would quickly warn you every time you’re using the company account..Version: 3.266.10002

Awesome experienceThis is my first experience using Uber and I will definitely be using it again in the future. I felt very apprehensive at first , I didn’t know what to expect . This has now changed since using the service a couple of times. Thank you for making the app easy to follow and sign up to. Cheers :).Version: 3.362.10004

Can’t schedule a rideI tried booking for a ride so many times and it always comes up with an error. Had to ask a friend to book me a ride. I believe I don’t have an outstanding payment but I thought it’s just not accepting my credit card. Now even using a new card it’s still coming up with errors. Using this app was great before but now it’s just giving me frustrations..Version: 3.309.10001

Zero starsI’ve had so many issues with Uber. The worst was xmas day at Christchurch hospital, they were meant pick up my very ill brother, he waited and waited at the pick up point while the drivers cancelled 3 times! Said they couldn’t find him, he was the only one there, he saw them drive past. Another pick up they drove past and cancelled, said they couldn’t get to him because of road works and yet they’d dropped him off after the road workers had finished for the day.Version: 3.464.10006

😊 Uber RatingUber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗.Version: 3.322.10004

My driver didn’t pick me up and still charged me.I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20..Version: 3.325.10003

I hate the updateI love Uber and usually have great experiences but the new update keeps placing my initial location at the wrong place and keeps changing where it thinks I am. This means my set price is more than it should be because even when I say my correct location it doesn't update the price even though I'm way closer than it thought I was. Also you should be able to complain about drivers who cancel on you. I waited ages only to have the driver call to ask where I'm going then cancel because he decided he didn't want to take me there. There was no way to actually complain about him and as soon as he cancelled his info was gone so I couldn't grab his details..Version: 3.268.10002

Great serviceOn the whole a brilliant service riding Uber. One gets door to door easily with friendly drivers. Only downside is if you have a complaint it’s incredibly hard to get in touch with the Uber company itself. Highly recommend otherwise though..Version: 3.538.10002

Thank you to the creator of UBERFirst of all I’d like to say thank you to the creator of Uber, brilliant Idea sorry to the taxi drivers, but I hope that Taxis will understand that Humans are alway evolving and hopefully they can adapt to it. I’ve never had a problem with a getting an Uber and much appreciation for making it easy that we can ride sometimes even thou we don’t have the funds and you can pay later when you get it, on behalf of people that can’t save money like myself we Thank you and also a thank you to all Drivers who put themselves out here getting the chance to go where we need to go and safe I thank you leaving your love ones at home and take a risk by being on the road and picking up strangers again Thank you and stay blessed..Version: 3.538.10002

Left row sit for 23 minI booked a trip and was confirmed that a driver will be there in 6 min, than 5 min suddenly 8 min and after all this waiting time I was advised driver can not come please try again! I did and the same extended waiting time happened again ! Finally After 16 min I got a message that the driver had arrived! Only I could not see any one at the confirmed pick up point and apparently the driver left not being able to find me! Each time i was changed $ 7 cancellation fee!! I called Über Not sharing; the confirmed arrival time of 5 min extended to 10 min! I had a medical treatment appointment at 3 pm! I started to call for a ride st 2:21 and finally arrived at 3;3o ! I had to pay the full fare and had only 15 min treatment left of a 45 minute treatment costing me $ 80.— I aspect that all the charges will be refunded to me and by right I should get the paid 30 min. Treatment refunded as well !!.Version: 3.322.10003

Remove auto card defaulting based on last tripIt’s great that the app allows more than one credit card to be set up. But it should not be auto defaulting to last card used. It should require the user to choose which card to use to prevent inadvertent charging on the wrong card especially when you have separate personal and business credit cards..Version: 3.318.10001

Not happyLast Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you.Version: 3.348.10002

Your driver awaits youI have been using Uber for three years now, my son works in the city of London and had been raving about the service delivered by Uber drivers for quite a while. I used a local firm but every time I booked in advance the cab would come late or not at all, so I decided to try an Uber car. The service since I started using Uber has been first class and it is so easy to book a car and I have been in a variety of cars, all have been first rate, five star service throughout and the prices are very reasonable. Oh I forgot to mention, I am a wheelchair use having lost my leg in 2014, Uber can provide special vehicles for wheelchair customers but I have never found the need to use them, I can get myself into the front of all the vehicles generally used by Uber and once the drivers understand how my wheelchair fold up it’s minutes before we are on our way. Uber really is fantastic, a welcome addition to London’s transport system. Why don’t YOU give them a go..Version: 3.271.10001

Satisfied but a few issuesI am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there..Version: 3.349.10001

Charged for a ride by Muhammad that wasn’t ordered!I would like to know please how to get reimbursed the $46 I was charged for a ride that never happened. Olympic Stadium to Lyric Theatre Sydney. I ordered an Uber and then the driver cancelled. Another one was assigned but I messaged him not to come as we had waited long enough for the first driver we were going to miss our show. Muhammad (who I said no to) has invoiced that trip!!! How do you do that consciously when you didn’t take the trip. Very disceitful. It’s not made easy to get a refund to how do I do it. I’ve tried their automated messaging but not overly hopeful. Bit annoyed considering the amount I have spent on Uber in Sydney the last 7 days..Version: 3.347.10001

Unreliable at times but all in all a good appVery good app but can be unreliable and annoying especially when a driver has accepted your job but doesn’t attend and continues to attend to other jobs. You have to wait for the driver to cancel otherwise you’ll get a $10 fee for cancellation even when it isn’t your fault..Version: 3.351.10002

Cancelled Trip by driver who never showed upI didn't cancel the Uber driver did my wife was waiting to be picked up and when he never arrived I clicked on the Uber app it said the driver cancelled the job and I then had to reorder. I don't think it's fair to charge me for a trip the driver cancelled and he never tried calling me or said anything. My wife called me after waiting more than 15 minutes and nobody arrived I am otherwise very happy with the Uber service and I don't even have a bad comment about the driver who cancelled for whatever reason I did have to turn off my location cause Uber kept trying to send me the car instead of letting me choose a pick up address. THAT MIGHT BE ONE THING YOU CAN IMPROVE BUT VERY MINOR ISSUE ,The driver never showed up and waited he just cancelled my wife was out front waiting?? Yours sincerely Michael Ogden.Version: 3.347.10001

Resisted, now convincedResisted using Uber until conventional taxi companies told me there was an hour and a half wait. Uber arrived in 12 minutes precisely and I could track my rides progress towards me. What’s more the ride was clean friendly and efficient and just under half the fare I would usually pay. Uber all the way now for me..Version: 3.340.10001

Over ItIt’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues..Version: 3.441.10005

Your driver will arrive... maybeAbsolutely absurd that a company of this maturity hasn’t figured out customer service yet. Consistently I have been caught waiting for over 10 minutes the driver to cancel and me have to reorder another uber pool and wait another 10 minutes. Definitely they don’t seem to understand that once they have committed to picking you up in a certain location, at a certain time the transaction has been finalized and they have committed to their end of the bargain. If the app recalibrated and found you another driver that could drop you at your destination at the agreed upon time that would be fair. Instead, if you actually need to be at your destination by the original time specified by the Uber Pool, you need to order an UberX after the pool cancels to make up all of the lost time. Time absolutely has a monetary value and therefore I am fully transitioning to Lyft as they are far more sensitive to customer satisfaction..Version: 3.382.10006

Uber sending car to wrong pick up addressMy ride today was $8.00 but later I discovered I’ve been charge four dollars & few cents for waiting. It wasn’t my fault if Uber send the car to the wrong address, I’ve been very happy & sometimes I understand that peak times they double the price. Now I’m not happy about the service at all. Very disappointed 😘.Version: 3.344.10002

Hmm...I have been an Uber customer for over a year now and although I’ve continued to use it, there have been multiple problems I’ve encountered. Reckless driving, drivers asking me if they can drop me off in a different location to what I requested, drivers not knowing where to go etc. plus the live location on the Uber app never seems to pick up my location accurately. I’ve had drivers go to the wrong location because of this which has left me in a very stressful situation. It’s handy for when you’re needing a quick trip somewhere, however it all depends on who you have as a driver is my opinion. Uber has been really good with refunding me for all the complaints I’ve put forward which I respect and this is why I am rating 4 stars..Version: 3.320.10004

Essential service but dodgyUber is my go to transport solution for personal and business trips in any city in the world where they operate. Unfortunately the lack of ethics of their founder CEO does permeate the business so you will need to watch out for dodgy charges, drivers who accept jobs while busy doing other things and drivers who cancel pickups because a richer job comes up..Version: 3.271.10001

ReviewI trust the service of Uber company, they try to sought out the problem if I have any as they try to understand and trust their customers feedback. Though sometimes the drivers are not sincere but it happens once a while. Otherwise compare to other services, I prefer to have Uber. Thanks and keep it up your promise to be the best service provider..Version: 3.544.10000

Best Uber driver everI’ve never done a review before but honestly this is the best Uber driver I’ve ever had. He dropped me off to the airport so quickly got to mine so quick actually the quickest any Uber driver has gotten to me. He has the coolest car ever (Tesla), I felt so fancy and lucky to be in that car and he was teaching me about it. He’s so kind and friendly and I really enjoyed my conversation with him . :).Version: 3.539.10003

Drivers can rate badly for no reason with no explanationMy rating has been dropping recently and I’m super polite, on time and friendly and don’t talk too much or back seat drive. If I give less than five stars I have to explain why, but drivers don’t! If they’re giving less than five it should be for a proper reason, not because I’ve talked too much/not enough/been talking to my friend etc. I’m now on 4.41 and I’ve never been late/sick/rude over the years. Some drivers won’t pick up people below 4.5 so it’s going to render the app useless if it carries on like this. Lots of my friends are having the same issue. One friend got out the other day after a pleasant chat with the driver and she saw him type in three stars!? Why?! Also trips get cancelled far too often with no penalty to the driver! They have all the power now and it’s really frustrating. They are going to do themselves out of business if this harsh rating and 4.5 limit carries on like this..Version: 3.329.10002

Things to focus on!Uber is definitely my go to app for a cab. However, there are things I would like to see improve - body odour is not ok, please try and convey to your drivers to pay a greater attention to personal hygiene or even just use deodorant/cologne - follow road rules, I have had drivers go the wrong way in a one way zone to get to the destination quicker. Fortunately nothing has gone wrong yet but I wouldn’t want to be stuck and waste more time cause of someone’s ignorance..Version: 3.318.10001

Good until you have a problemUntil today I have had only fairly positive experiences with this service. Ok the quality of the car, music and conversation may vary but it’s been a fairly smooth process to date. Then today I book a car who is 2 mins away, drives straight past me ( ok that can happen) but when he realises he turns the corner ( all I have to do is cross the road to get to him) and rather than wait or call he does a u-turn ends up in a situation where he can’t then turn right where he needs to, I call him to say I can see you stay there I’ll cross the road but he tells me he’s going around the block and he ends up exactly where he was before unable to turn right. I explain if he stays where he is I’ll come to him. But know he again tries to go around the block with a few extra detours this time and he ends up 15 mins away. So after 18 mins he cancels the pick up and I get charged $10 cancellation fee. Yes, I can claim it back, but I should never have been charged this fee in the first place. I’m the one who should have received the $10 for the inconvenience of a total 30 min pick up time when the car I initially booked was 2 mins away..Version: 3.348.10002

Great app, be cool if rating notification to you to the correct page straight awayOnly prob is sometimes after a ride I click my notification to rate the driver quickly before catching a flight, and it doesn’t take me to the ‘rate page’ just reopens the app. So if I’m late (which is often) I won’t have rated the driver straight away, and sometimes forget to do it later..Version: 3.348.10002

Always on tracking. Gone!They removed always on tracking, 5 stars!.Version: 3.260.3

Uber has gone downhillThe final straw happened two weeks ago when a driver agreed to deliver a parcel for me to an address and instead stole the parcel. I reported it to the ‘Customer Service team’ who put me in contact with the driver and he refused to return the parcel (I have all the text messages to prove it) I updated the ‘Customer Service Team’ that their driver has refused and I need their help, to this day the driver still has my parcel, I have not been offered a solution or refund, nor have the ‘Customer Service Team’ even had the decency to reply to me and I’ve been waiting 10 days. I remember when Uber was a great service however these days something has changed and the service is AWFUL!! From this point I will delete the app and use Bolt instead. From taxis getting cancel last minute, pick up times are off, pick up points means nothing, the rudeness of some drivers and clearly their Head Office don’t care..Version: 3.525.10001

Ok and definitely a life saver but a few major things that need improvementOk this review is solely for the purpose in which Uber can improve their app. First and foremost is the fact that drivers do not receive trip info until after the rider gets in the car. So for example If you are someone who takes a long trip with Uber you might notice the driver snarling at you or getting angry this is because they didn’t know that they were going to have to go that far and now they take it out on you. But think about it this is neither the driver or the passengers fault that would point directly to Uber. Second is Since I’ve used Uber over 100 times I’ve noticed that every driver uses Google maps or Apple Maps not the app navigation. I am not a Driver so I cannotReview the navigation on it but I do know however that the location is very off for pick ups and to mention the pinpoint location feature is pointless this could be improved dramatically. Why are the lyft drivers never confused as where to pick me up. Seriously tho I love Uber you guys have come thru many nights for me and made it possible to do life with a suspended license I would’ve gave five stars if it wasn’t for these two things..Version: 3.548.10002

San Juan Puerto RicoUber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!.Version: 3.545.10001

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Version: 3.351.10003

Uber’s getting too greedy and deceitfulVery disappointed with the way Uber has hidden the surge pricing now. It used to be very clear what the surge amount was and you had the opportunity to accept or decline it. Now it’s built into the fare estimate which is ok if you know how much the basic fare would be and can calculate how much the surge amount is to then decide if it’s reasonable value or not. When it’s especially NOT ok is when you don’t know what the basic fare should be (eg. visitor or tourist not familiar with distances in a new place) and you just have to accept the fare even if it’s a high surge amount. I understand the business logic in having surge pricing but I don’t like the way it’s being hidden instead of being clearly displayed like it used to be. Drivers don’t seem happy with the way it’s going either. Uber was a fantastic idea and still can be if they stop being deceitful and greedy to their clients and their drivers. Please Uber, put the surge pricing back in a prominent place on the app like it used to be. Aussies (especially) don’t like being tricked or cheated and we’ll change to other transport options if you keep doing it the way you are..Version: 3.298.10000

Never had a bad experience with UberI have not used Uber extensively in London, but when I have used them, there has been no problem, I have never had to wait more than 5 minutes, and the cost is very reasonable. All the drivers have been very polite and friendly and we have had some really good conversations. My last driver was really good because he got me to City Airport from Woolwich Arsenal, when I found out that the DLR line was closed at the weekend, and I was still able to catch my flight. If he hadn’t taken a sort cut to join the approach to the Blackwall Tunnel at the nearest point and we had queued on the approach road instead, we would never have made it in time. He was from Nigeria, but had lived in London for many years. It helped that I had visited Nigeria many times on business, so we had plenty to talk about, but all of the drivers I have used have been equally interesting to talk to. It helps to pass the time and get me to my destination on time!.Version: 3.320.10004

UpdateI really wanted to like this app. I downloaded it on my Holidays (Spain). I booked the taxi to take us to Marbella. For what ever reason the taxi driver went the wrong way, even though the pick up point was clearly displayed. Next thing the taxi was cancelled.I booked another taxi and the same driver picked me up ten minutes later. The price quoted was £13. I clarified this with the driver to which he agreed. When I arrived at my destination I paid him cash, like you do with any other taxi, I even tipped him and gave him a good review. One hour later I received an email saying that 23 euro(20 euro fair plus 3 euros cancellation charge)had been deducted from my PayPal account. So what was a 13 euro fair turned into a 33 euro 5.6KM trip. It was probably my fault, but why is the app a mine field of hidden charges. Why did the driver lead me to believe I should pay by cash! I seriously felt like I’d been mugged. I sent a query and no one has gotten back to me. And to top it off the euro to GBP is lousy. I caught a bus back. Total fair 1 Euro 95 c. I’ll be deleted the app. Shame really it could have such potential. Update: Uber have refunded me the fair. So I can’t really complain. I will give them another try:).Version: 3.352.10002

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Version: 3.329.10002

OptionVery personable and polite service and also dropped me at slightly different spot from booking, as requested. One criticism is driver took a longer route to save time as it was rush hour. I wasn’t asked about the alternative route and consider it actually lengthened the journey time and length a little. I could be mistaken. But I would have liked the option to choose the route..Version: 3.351.10002

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