Uber - Request a ride App Positive ReviewsUber Technologies, Inc.

Uber - Request A Ride Positive Reviews

4.88424 star

Total 58 Positive Reviews

Uber - Request a ride App User Positive Comments 2024

Uber - Request a ride app received 58 positive comments and reviews by users. Can you share your positive thoughts about uber - request a ride?

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Uber - Request a ride for Positive User Reviews

My driver didn’t pick me up and still charged me.I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20..Version: 3.325.10003

San Juan Puerto RicoUber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!.Version: 3.545.10001

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Version: 3.351.10003

Great serviceOn the whole a brilliant service riding Uber. One gets door to door easily with friendly drivers. Only downside is if you have a complaint it’s incredibly hard to get in touch with the Uber company itself. Highly recommend otherwise though..Version: 3.538.10002

Not happyLast Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you.Version: 3.348.10002

I hate the updateI love Uber and usually have great experiences but the new update keeps placing my initial location at the wrong place and keeps changing where it thinks I am. This means my set price is more than it should be because even when I say my correct location it doesn't update the price even though I'm way closer than it thought I was. Also you should be able to complain about drivers who cancel on you. I waited ages only to have the driver call to ask where I'm going then cancel because he decided he didn't want to take me there. There was no way to actually complain about him and as soon as he cancelled his info was gone so I couldn't grab his details..Version: 3.268.10002

I can’t get a rideI have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!.Version: 3.353.10002

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Version: 3.329.10002

Best UBER DRIVERI ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!.Version: 3.561.10001

Rip offI have never been ripped off so dramatically as I was by Uber last night, I will never ever use this rip-off organisation ever again. I ordered and Uber to pick me up and take me a short distance they said and Uber would be with me in 20 minutes after 15 minutes they told me that Uber driver had cancelled and would not be coming and they would try and find another driver they were unable to do this so I cancelled. they then hit me with a $10 charge for doing absolutely nothing never use these people they are a rip-off..Version: 3.341.10000

Uber sending car to wrong pick up addressMy ride today was $8.00 but later I discovered I’ve been charge four dollars & few cents for waiting. It wasn’t my fault if Uber send the car to the wrong address, I’ve been very happy & sometimes I understand that peak times they double the price. Now I’m not happy about the service at all. Very disappointed 😘.Version: 3.344.10002

Cancelled on repeatedlyI used to be a big fan of Uber but recently I’ve been cancelled on so many times - I had a very important 45 minute journey which I scheduled 24 hours in advance for 6am the next morning which Uber accepted. They cancelled on me at 5:58 saying they couldn’t fulfil it, 2 minutes before I was meant to leave. They also took a holding amount which was significant out of my account the second I scheduled it - they should only take it when a driver has picked you up, it’s ludicrous. I had to get a black cab which was not easy where I live but from now on I’ll be using the black cab app as at least they are reliable and have a real person you can speak with to ensure they’ll turn up. I’ve also been cancelled on for shorter trips late at night when trying to get home and having to wait outside alone as a girl while being cancelled on multiple times is just dangerous. I’ve had this problem for years now and won’t be using Uber again..Version: 3.515.10001

Worst customer service and credit card hacks1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye. 2. Basically uber saying to their customer that it's not my problem. 3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it. 4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages. 5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry..Version: 3.261.4

Charged for a ride by Muhammad that wasn’t ordered!I would like to know please how to get reimbursed the $46 I was charged for a ride that never happened. Olympic Stadium to Lyric Theatre Sydney. I ordered an Uber and then the driver cancelled. Another one was assigned but I messaged him not to come as we had waited long enough for the first driver we were going to miss our show. Muhammad (who I said no to) has invoiced that trip!!! How do you do that consciously when you didn’t take the trip. Very disceitful. It’s not made easy to get a refund to how do I do it. I’ve tried their automated messaging but not overly hopeful. Bit annoyed considering the amount I have spent on Uber in Sydney the last 7 days..Version: 3.347.10001

Keeps charging company accountGreat app overall, but having two accounts (personal and a company account) within the app is really annoying. The default must have switched to my company account the last time I updated the app and since I never consciously changed it, I ended up with several personal trips charged to my company account until I noticed it. It’s great that you can switch so easily between them but I don’t appreciate the automatic swap of the default option, also you miss the icon on the top right way too easily so I think it would be very helpful if the app would quickly warn you every time you’re using the company account..Version: 3.266.10002

Mike ripponThis is the second time i’ve ever used uber, the last was 4 days ago at 4:20am in liverpool. I admit it’s more of a city thing but today was in my home village of little sutton. I’m now forever going to open my uber app every time i need a taxi. It’s honestly 1000,000 times better and cheaper. At 4:20am in liverpool it’s a true nightmare to get a taxi home which would cost £60 plus £4 upfront for the tunnel tole and would have to go through countless taxi’s first. £39 total cost and he was with me in 1 minute, today took 8 mins, but it’s a village and i tracked the taxi to pick up. £6 which would have been £10 in a taxi with a unknown wait. Both drivers were really nice. Be a decent customer and give the driver a few quid tip in cash, they do pay less dues than the local taxi company but do deserve it. I had a great chat with the the one today and the last one had some bangin tunes on which he turned up loud on reqest. All hail uber. Down with kingkabs..Version: 3.566.10000

Uber has gone downhillThe final straw happened two weeks ago when a driver agreed to deliver a parcel for me to an address and instead stole the parcel. I reported it to the ‘Customer Service team’ who put me in contact with the driver and he refused to return the parcel (I have all the text messages to prove it) I updated the ‘Customer Service Team’ that their driver has refused and I need their help, to this day the driver still has my parcel, I have not been offered a solution or refund, nor have the ‘Customer Service Team’ even had the decency to reply to me and I’ve been waiting 10 days. I remember when Uber was a great service however these days something has changed and the service is AWFUL!! From this point I will delete the app and use Bolt instead. From taxis getting cancel last minute, pick up times are off, pick up points means nothing, the rudeness of some drivers and clearly their Head Office don’t care..Version: 3.525.10001

THIEVES - DONT TRUST ANYONE…I took an Uber with my family after arriving to our holiday destination a few days ago. We took the Uber to our hotel and once we arrived I got out of the car and helped my elderly grandmother carry hers and mine suitcases up to the hotel room, upon arrival I remembered I had left my backpack carrying all of my valuables (Money, Passport, ID, credit cards, etc) on the front passenger seat. By the time I raced down stairs the Uber driver had already driven off. I have submitted multiple ‘lost’ item requests and have emailed support numerous times but have NOT received any help at all. The victims of these crimes need a way of accessing some of the drivers details to take to the police when it is necessary. Due to the automatic $20 fee for the driver returning lost items. They (The Driver) just decide that it is much more profitable keeping the victims money and other items rather than returning them. Because Uber doesn’t allow the rider to contact the driver I can not even offer them a reward. Ps. The bag was in the front of the car next to the driver so you can’t ‘miss it’. -For anyone curious: Location: Sydney, Australia Driver: SARDAR Ethnicity: ASIAN/ INDIAN Car: Grey Toyota Corolla Number Plate Started with: ESI or EIS (can’t quite remember).Version: 3.558.10000

Zero starsI’ve had so many issues with Uber. The worst was xmas day at Christchurch hospital, they were meant pick up my very ill brother, he waited and waited at the pick up point while the drivers cancelled 3 times! Said they couldn’t find him, he was the only one there, he saw them drive past. Another pick up they drove past and cancelled, said they couldn’t get to him because of road works and yet they’d dropped him off after the road workers had finished for the day.Version: 3.464.10006

Why??Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again..Version: 3.474.10002

First timeThis is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again..Version: 3.268.10002

Pleased for the most partMost of the time I use Uber over Didi and Ola as there are more drivers on here, mostly been pleased with my drivers, usually arrive very quickly. However I think the Uber Rewards system could use some work if it had better rewards. The rewards on it aren’t significant enough to encourage more usage. Maybe even adding free delivery occasionally to Uber Eats, more frequent discounts etc. Feel as if I should be rewarded a little more if I’m choosing Uber over other competitors. Overall though, quite pleased with Uber..Version: 3.508.10002

Your driver awaits youI have been using Uber for three years now, my son works in the city of London and had been raving about the service delivered by Uber drivers for quite a while. I used a local firm but every time I booked in advance the cab would come late or not at all, so I decided to try an Uber car. The service since I started using Uber has been first class and it is so easy to book a car and I have been in a variety of cars, all have been first rate, five star service throughout and the prices are very reasonable. Oh I forgot to mention, I am a wheelchair use having lost my leg in 2014, Uber can provide special vehicles for wheelchair customers but I have never found the need to use them, I can get myself into the front of all the vehicles generally used by Uber and once the drivers understand how my wheelchair fold up it’s minutes before we are on our way. Uber really is fantastic, a welcome addition to London’s transport system. Why don’t YOU give them a go..Version: 3.271.10001

Hmm...I have been an Uber customer for over a year now and although I’ve continued to use it, there have been multiple problems I’ve encountered. Reckless driving, drivers asking me if they can drop me off in a different location to what I requested, drivers not knowing where to go etc. plus the live location on the Uber app never seems to pick up my location accurately. I’ve had drivers go to the wrong location because of this which has left me in a very stressful situation. It’s handy for when you’re needing a quick trip somewhere, however it all depends on who you have as a driver is my opinion. Uber has been really good with refunding me for all the complaints I’ve put forward which I respect and this is why I am rating 4 stars..Version: 3.320.10004

CUSTOMER BEWARE (4th try)App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed....Version: 3.365.10003

Generally goodThe app is generally good, but there seem to be 2 problems. The worst of these is that very often a driver seems to be allowed to accept a job whilst on the way somewhere else - and somewhere further away, not on the way towards me. And even though UBER knows this, they keep it a secret from us users so we don’t have the necessary info to decide whether to accept this situation. Let me clarify. I open the app and I see drivers very close, presumably they are available, right, or why else show me. The driver that accepts might be 3 minutes away, but then he is 4 minutes away, and then I watch as he drives further and further away. The point is that now if I cancel, I will get charged! This cannot be the best way to do this! If UBER had told me that this driver has not made his drop off yet, I could have chosen whether to accept or not. But they don’t seem to like me choosing. Also, the pickup points are always at least 20-30 metres away from where I am, but sometimes more, so when I try to change the pickup point, it tells me that it is outside the area! And I have not taken a single step since switching on the app! So do I cancel? Or do I walk?.Version: 3.302.10003

Buyer beware of scams - Mark 2I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which..Version: 3.329.10002

Essential service but dodgyUber is my go to transport solution for personal and business trips in any city in the world where they operate. Unfortunately the lack of ethics of their founder CEO does permeate the business so you will need to watch out for dodgy charges, drivers who accept jobs while busy doing other things and drivers who cancel pickups because a richer job comes up..Version: 3.271.10001

Unreliable at times but all in all a good appVery good app but can be unreliable and annoying especially when a driver has accepted your job but doesn’t attend and continues to attend to other jobs. You have to wait for the driver to cancel otherwise you’ll get a $10 fee for cancellation even when it isn’t your fault..Version: 3.351.10002

Vancouver Uber very unreliableWe booked an Uber yesterday morning from the cruise terminal. One uber said he knew where we were and then cancelled the ride. The second uber picked us up and took us to the wrong hotel. We didn’t know we were at the wrong hotel until we went to book in. We then had to get another Uber to take us to the right destination. Was very unhappy paying anything for the two rides that was totally unacceptable to us.Version: 3.581.10000

WORST CUSTOMER SERVICE EVERI repeat this is the worstiest customer service ever. My account has been disabled for nearly 2 years and the lack of communication to reactivate it is shocking. There is no simply customer service call number and only via email. I honestly recommend other apps for giving lifts other than Uber. Highly do not recommend their customer service with them emails back and fourth is totally frustrating. They honestly totally deserve a one star..Version: 3.517.10004

Satisfied but a few issuesI am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there..Version: 3.349.10001

Disappointing first experienceI requested a ride to the airport and Uber set me up with a driver but she then cancelled after a few minutes. Uber then sent a second driver who seemed totally unable to find my house, indicating that she had arrived when she wasn’t even on my street. I called her and it was awhile before she could figure out where she was. I then gave her specific directions how to get to my street (two left turns from where she was). After waiting another 5 min or so I called her and she had made two right turns instead as that is what “UberGoogle” told her to do. She had travelledAWAY from my house! She then cancelledthe ride ($5 my expense). I had to start over and with a plane to catch! After wasting 15-20minutes the rate was now more than double what it was earlier and I had to wait an additional 10 minutes to be picked up. All in all I ended up leaving for the airport a half hour later than planned and at twice the rate. I did make my flight and the third driver was good but I then was not given the $10 credit on my first ride, was charged an additional $5 for a driver not showing up and then cancelling, and had to pay almost $25 more than if my first request was honored. Really poor experience overall..Version: 3.299.10002

Drivers can rate badly for no reason with no explanationMy rating has been dropping recently and I’m super polite, on time and friendly and don’t talk too much or back seat drive. If I give less than five stars I have to explain why, but drivers don’t! If they’re giving less than five it should be for a proper reason, not because I’ve talked too much/not enough/been talking to my friend etc. I’m now on 4.41 and I’ve never been late/sick/rude over the years. Some drivers won’t pick up people below 4.5 so it’s going to render the app useless if it carries on like this. Lots of my friends are having the same issue. One friend got out the other day after a pleasant chat with the driver and she saw him type in three stars!? Why?! Also trips get cancelled far too often with no penalty to the driver! They have all the power now and it’s really frustrating. They are going to do themselves out of business if this harsh rating and 4.5 limit carries on like this..Version: 3.329.10002

HUGE SHOUT OUT TO PETER FROM PAULA IN SAN FRANCISCOPeter Ubered me to Melbourne International as I have as flying out to San Francisco 🇺🇸. There was massive traffic congestion on ring road & surrounding roads 😱. Long story short I was almost certain I’d miss my flight and felt beyond anxious. Peter remained calm, engaged me in much needed conversation, confident I’d make my flight, so reassuring due which I’m very grateful. We finally arrive d at Terminal, he grabbed my bag, I ran to checking in where they were closing the flight. I went please nooooo! Fortunately staff took pity on me, maybe they just wanted to me to stop ugly crying. Anyway Peter was 100% correct “of course they’ll let you on”. I landed in San Fran a few hours ago & about to fly up to Seattle. All thanks to you Peter for never giving up on me. Best Uber driver and human ever. Huge hugs to you, and all the very best to you and your family. PS. Get that Tesla.Version: 3.573.10001

Never had a bad experience with UberI have not used Uber extensively in London, but when I have used them, there has been no problem, I have never had to wait more than 5 minutes, and the cost is very reasonable. All the drivers have been very polite and friendly and we have had some really good conversations. My last driver was really good because he got me to City Airport from Woolwich Arsenal, when I found out that the DLR line was closed at the weekend, and I was still able to catch my flight. If he hadn’t taken a sort cut to join the approach to the Blackwall Tunnel at the nearest point and we had queued on the approach road instead, we would never have made it in time. He was from Nigeria, but had lived in London for many years. It helped that I had visited Nigeria many times on business, so we had plenty to talk about, but all of the drivers I have used have been equally interesting to talk to. It helps to pass the time and get me to my destination on time!.Version: 3.320.10004

Thanking God for YOU!Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!.Version: 3.601.10001

AmazingToday, was a rough and difficult day for me. I initially requested an uber today because I locked my keys in the trunk of my car while I was loading my clothes at the laundry. I was so devastated because I had my teenage son at the barbershop getting a haircut, and I was supposed to pick him up when I was done. Well, back to the beginning as I was loading my stuff my keys fell in the trunk, I closed it before realizing they were there. I was most concerned about my son waiting for me for such a long time, I requested different stops, made many mistakes doing so because I was frantic and going through severe panic and this gentleman was so kind the whole step of the way. He was beyond patient with me as I tried to figure out were exactly we were going, and then turning back, and adding stops and he made me feel so understood as a mom while he patiently waited for me to get it together. He definitely deserves more then 5 stars. He is a genuinely a kind person and anyone traveling with him will definitely enjoy a nice ride with a kind human being. Thank you so much for being kind to me, I appreciate you very much! -I was able to recover my keys when the locksmith showed up..Version: 3.550.10000

Left row sit for 23 minI booked a trip and was confirmed that a driver will be there in 6 min, than 5 min suddenly 8 min and after all this waiting time I was advised driver can not come please try again! I did and the same extended waiting time happened again ! Finally After 16 min I got a message that the driver had arrived! Only I could not see any one at the confirmed pick up point and apparently the driver left not being able to find me! Each time i was changed $ 7 cancellation fee!! I called Über Not sharing; the confirmed arrival time of 5 min extended to 10 min! I had a medical treatment appointment at 3 pm! I started to call for a ride st 2:21 and finally arrived at 3;3o ! I had to pay the full fare and had only 15 min treatment left of a 45 minute treatment costing me $ 80.— I aspect that all the charges will be refunded to me and by right I should get the paid 30 min. Treatment refunded as well !!.Version: 3.322.10003

It’s great except for when drivers cancel which happened to meUber is new to me and I like it but when you are waiting in the rain late at night and drivers ask You to cancel, that’s frustrating. I found a great driver in the end, Saurabh, who picked us up and took us home. So grateful! He saved the day and maybe I will try Uber again..Version: 3.548.10002

The fareMy fare increased from $31 to 36. Very disappointing. If a men’s wear store had only one jacket, the retailer does not put his price up to make up for lost profits due to the shortage of jackets....as Uber does when there are few drivers about the same area. You increase the availability of the number of drivers in the road. That’s called recruitment. I like the service, but disagree with the reason for additional charges. That is misleading. Those extra charges appeared AFTER the ride. Unreasonable. There should be no surprises of that nature..Version: 3.298.10000

Thank you to the creator of UBERFirst of all I’d like to say thank you to the creator of Uber, brilliant Idea sorry to the taxi drivers, but I hope that Taxis will understand that Humans are alway evolving and hopefully they can adapt to it. I’ve never had a problem with a getting an Uber and much appreciation for making it easy that we can ride sometimes even thou we don’t have the funds and you can pay later when you get it, on behalf of people that can’t save money like myself we Thank you and also a thank you to all Drivers who put themselves out here getting the chance to go where we need to go and safe I thank you leaving your love ones at home and take a risk by being on the road and picking up strangers again Thank you and stay blessed..Version: 3.538.10002

Worth every pennyI used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!.Version: 3.592.10003

UpdateI really wanted to like this app. I downloaded it on my Holidays (Spain). I booked the taxi to take us to Marbella. For what ever reason the taxi driver went the wrong way, even though the pick up point was clearly displayed. Next thing the taxi was cancelled.I booked another taxi and the same driver picked me up ten minutes later. The price quoted was £13. I clarified this with the driver to which he agreed. When I arrived at my destination I paid him cash, like you do with any other taxi, I even tipped him and gave him a good review. One hour later I received an email saying that 23 euro(20 euro fair plus 3 euros cancellation charge)had been deducted from my PayPal account. So what was a 13 euro fair turned into a 33 euro 5.6KM trip. It was probably my fault, but why is the app a mine field of hidden charges. Why did the driver lead me to believe I should pay by cash! I seriously felt like I’d been mugged. I sent a query and no one has gotten back to me. And to top it off the euro to GBP is lousy. I caught a bus back. Total fair 1 Euro 95 c. I’ll be deleted the app. Shame really it could have such potential. Update: Uber have refunded me the fair. So I can’t really complain. I will give them another try:).Version: 3.352.10002

Uber’s getting too greedy and deceitfulVery disappointed with the way Uber has hidden the surge pricing now. It used to be very clear what the surge amount was and you had the opportunity to accept or decline it. Now it’s built into the fare estimate which is ok if you know how much the basic fare would be and can calculate how much the surge amount is to then decide if it’s reasonable value or not. When it’s especially NOT ok is when you don’t know what the basic fare should be (eg. visitor or tourist not familiar with distances in a new place) and you just have to accept the fare even if it’s a high surge amount. I understand the business logic in having surge pricing but I don’t like the way it’s being hidden instead of being clearly displayed like it used to be. Drivers don’t seem happy with the way it’s going either. Uber was a fantastic idea and still can be if they stop being deceitful and greedy to their clients and their drivers. Please Uber, put the surge pricing back in a prominent place on the app like it used to be. Aussies (especially) don’t like being tricked or cheated and we’ll change to other transport options if you keep doing it the way you are..Version: 3.298.10000

My ride never came. I was charged cancellation fees twice.I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have..Version: 3.604.10001

ReviewI trust the service of Uber company, they try to sought out the problem if I have any as they try to understand and trust their customers feedback. Though sometimes the drivers are not sincere but it happens once a while. Otherwise compare to other services, I prefer to have Uber. Thanks and keep it up your promise to be the best service provider..Version: 3.544.10000

Charged for wait time when Uber at wrong locationI ordered my Uber and was ready at the ordered pick up point but the car wasn’t there. It turns out his Sat Nav had picked up my location incorrectly and the driver was waiting on another street. At night that’s scary enough, and makes me nervous to use Uber for my teenagers. I wasn’t happy to find I’ve been charged extra for Wait Time when the fault was not my own. It would greatly help to be able to check the Pick Up address on the app after ordering so you can check it is correct and prove your case when required!.Version: 3.354.10003

Muhammad and Me: The First MeetingIt all started on a chilly Autumn evening, my friend and I had been waiting for various other taxis that we had booked with local taxi firms, but to no avail. The rest of the group had left for the club, leaving Dan and myself to fend for ourselves. As the night grew longer, and our beer jackets began to loosen, we needed a hero. Dan took the initiative and got on to the App Store. Who could we trust with the simple job of getting us from A to B? Uber, and more specifically (spoiler alert), Muhammad. Within three and a half minutes, Dan got a call, and Muhammad had arrived. We placed down our half full (half empty?) beers and entered the vehicle. Muhammad stopped us right there and insisted we grabbed the beers and took them with us, he wanted us to have a good night, almost as much as we did. A journey full of anecdotes and laughs lasted for approximately ten to twelve minutes, and I was honestly sad to see the lights of the club in the horizon. Muhammad was a joy to be around, a free spirit, and without him, Dan and I would have been stranded on the streets of Leeds, for what could have been the rest of our lives. Uber isn't just a taxi service and this isn't just an app. Muhammad was a soldier of the night, and Uber was his General. I will never forget the 26th September 2015, thank you Uber, take care x.Version: 3.556.10002

Remove auto card defaulting based on last tripIt’s great that the app allows more than one credit card to be set up. But it should not be auto defaulting to last card used. It should require the user to choose which card to use to prevent inadvertent charging on the wrong card especially when you have separate personal and business credit cards..Version: 3.318.10001

Best Uber driver everI’ve never done a review before but honestly this is the best Uber driver I’ve ever had. He dropped me off to the airport so quickly got to mine so quick actually the quickest any Uber driver has gotten to me. He has the coolest car ever (Tesla), I felt so fancy and lucky to be in that car and he was teaching me about it. He’s so kind and friendly and I really enjoyed my conversation with him . :).Version: 3.539.10003

Wrong pickup pointsTo legally cover their back, regardless of where the passenger is waiting, Uber will be showing the nearest legally allowed stop as the pickup points. Will not update the customer of this, to keep their goodwill. Will not update the driver either. Driver will be waiting elsewhere causing frustration and cancellation at the customers cost, because the driver has did his part. If the driver manage to resolve the issue, and found the right location to pickup, then anything going wrong, Uber is covered, and all will fall back on the driver for making his own call. So customers, be careful when you make the booking. Make sure you are manually dragging the pin in the map to the point you are waiting, so that the driver can find you. And Uber will allow that, because Uber didn’t suggested the driver to pickup from a location which not legally sanctioned, but it was the customer who did it..Version: 3.592.10003

Driver in response to a pickup complaintIf the driver is not at the pick up point our clock does not start and you will not get charged a no show. We go to where the pin drops and you have 5 minutes to get into the uber. if you believe that you are not in the right spot or the driver is not in your pick up position call him or message him. sometimes the pin drops incorrectly depending upon where you order the uber. We usually take 5 or so minutes to get to the pick up point so you have plenty of time to get outside and ready when we get there. It’s not fair to expect the driver to wait for you to get ready. I have been told after spending 15 minutes to a job to wait ten minutes. This is not fair to the driver think how would you like it if i came to your job and wasted 20 minutes of your time with out pay. Have some respect for the driver and some understanding we are a cheaper service and better service than taxi companies, but we have to make a living too. A good passenger will be out by the kerb as the driver arrives as you as a rider can see where we are. We do our best to respect the rider and another this we don’t talk privet on the phone as it’s rude but the same goes for the rider nothing worse than a rider that ignores you so he can talk on the phone to their friend. We show you respect and deserve the same respect. Thanks for you business and please see it from the drivers point. the non pick up could not happen as the clock would not start to countdown..Version: 3.565.10000

Always on tracking. Gone!They removed always on tracking, 5 stars!.Version: 3.260.3

Can’t schedule a rideI tried booking for a ride so many times and it always comes up with an error. Had to ask a friend to book me a ride. I believe I don’t have an outstanding payment but I thought it’s just not accepting my credit card. Now even using a new card it’s still coming up with errors. Using this app was great before but now it’s just giving me frustrations..Version: 3.309.10001

Good until you have a problemUntil today I have had only fairly positive experiences with this service. Ok the quality of the car, music and conversation may vary but it’s been a fairly smooth process to date. Then today I book a car who is 2 mins away, drives straight past me ( ok that can happen) but when he realises he turns the corner ( all I have to do is cross the road to get to him) and rather than wait or call he does a u-turn ends up in a situation where he can’t then turn right where he needs to, I call him to say I can see you stay there I’ll cross the road but he tells me he’s going around the block and he ends up exactly where he was before unable to turn right. I explain if he stays where he is I’ll come to him. But know he again tries to go around the block with a few extra detours this time and he ends up 15 mins away. So after 18 mins he cancels the pick up and I get charged $10 cancellation fee. Yes, I can claim it back, but I should never have been charged this fee in the first place. I’m the one who should have received the $10 for the inconvenience of a total 30 min pick up time when the car I initially booked was 2 mins away..Version: 3.348.10002

Things to focus on!Uber is definitely my go to app for a cab. However, there are things I would like to see improve - body odour is not ok, please try and convey to your drivers to pay a greater attention to personal hygiene or even just use deodorant/cologne - follow road rules, I have had drivers go the wrong way in a one way zone to get to the destination quicker. Fortunately nothing has gone wrong yet but I wouldn’t want to be stuck and waste more time cause of someone’s ignorance..Version: 3.318.10001

First time user - colour me impressed.Everyone is using Uber it seems, except me. Had to get home from minor surgery, so decided to use Uber. Got the app beforehand, and even when a bit shaky after the procedure, I was able to order a car, it’s that easy. The car arrived after only a minute, and within about 10 minutes I was home. Most thankful and impressed with the service..Version: 3.584.10000

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