Uber Freight Positive Reviews

Uber Freight App User Positive Comments 2024

Uber Freight app received 12 positive comments and reviews by users. Can you share your positive thoughts about uber freight?

Uber Freight for Positive User Reviews

✓ Improve Detention RequestsMake it easier to request and receive detention instead of making it more difficult. If a carrier does not call at the 1hour and 30 minute mark there whole detention should not be dismissed because the detention was still served. However if it’s UBER policy to be contacted at 1.5 hours of being loaded or unloaded and carrier contacts UBER at 2 hours then Uber should have the 30 min from the 2 hours of holding to get the carrier out the door and any time after that 30 min can be paid detention. UBER IS BETTER THAN THAT. Or so I believed..RouteKingVersion: 1.64.10000

✓ At shipper Winchester , VAPaid quickly usually 4 days, but if get problems with any active load, wrong pick number or other issue. call support is never resolved your problem, the first they are clearly speaking english, to hardly understand what they say, second you will wait about 3-5 hours, to get right person, supervisor or account managers. like me today, i waiting 4 hours, just get right pick number! SO - call support never resolve your issue!!!.Holger22801Version: 2.76.10000

✓ Easy accessThis load board makes moving and booking loads easy with being able to see appointment times and pick up and delivery locations before you book. No need for factoring, UBER pays within 7 days most of the time. Customer support is awesome. I like not having to front the money to pay lumpers fees. They take care of that right over the phone. The only 2 things I wish was different is the ability to bid on a load in the app and to start the detention in the app. (You do need to pay attention to the rates. They do start off low sometimes.) I believe this app is a must have in an owner/operators business toolbox..Orangecrush truckerVersion: 1.45.10000

✓ Needs some improvementThe app works good. It needs a button for “LOADED” and “UNLOADED”, like some other brokers have on the apps. That will tell you the status of your load, and not just a location where you are. And will eliminate annoying phone calls from India where they can’t speak English without heavy accent. You have no idea what they are talking about. Like many reviews mentioned here, the customer service is the biggest problem with Uber Freight. It’s impossible to resolve any issues with a load no matter what the issue is..Google9647Version: 2.41.10000

✓ Long hold timesFor some reason now it’s a long wait on hold trying to reach someone to help with a problem. I do understand that you all have many of carriers with problems also but 10min wait time is becoming ridiculous. Please find a way to try and improve on this, it will definitely help my opinion in scoring in the future..290 ExpressVersion: 1.45.10000

✓ OwnerI've been with Uber for about 3 years now. And I have to say my overall experience has been good. Off course a few bumps and inconvenience along the way but that expected from a new company. I love the way they pay the no haggle on loads is the best for me. Now work on getting some good road trip loads without a lot off wait time in between and where married. I pull for a few places but only if I can't get my U er load..JokkamannVersion: 2.55.10000

✓ Payment verificationThe app it self is very user friendly. Only reason I won’t give it a 5 star rating is because when they pay out they don’t specify what loads are being paid. They send emails with the rate confirmations that but when they sometimes payout 3 loads in the same day and I have 3 other loads pending to be paid it’s hard to tell which of the loads is being paid out. Basically what I am recommending is that every time they pay out that they can also send a confirmation of the load they are paying with it..AlejandroR7Version: 1.46.10000

✓ I like how the app works.Many bad reviews on here, but that has not been my experience. What I like! Paid always in 4 days or less. Free quick pay also. Have been paid for all detention requests over the last year, only a few times was I detained though. Only have had two loads canceled in the last 12 months from Uber, but it was while I was on another load. So no big deal. Actually found a better load both times. Have had a issue with 2 or 3 loads on incorrect PU#s, but was resolved in less than an hour every time. Was called back by the agent handing the load. Have always been professional with me while on the phone. Love being able to research shipper and receivers before I book the load so I can avoid place that seem like a pain to deal with. Never had a issue in 12 months of the app crashing or not working properly, but I do use a iPhone. What I don’t like. If the app is on and running, getting check calls from someone in India that I can not understand is annoying. I’ve always turned my phone off at night but I do notice missed calls in the middle of the night while on my 10 hour break. So not to bothered about it, but seems kinda of stupid to me. Thanks.Wes936Version: 2.26.10000

✓ Not greatYou don’t have the option of bidding and there is no one to talk to about rates. When you call to ask for a different rate they say we will bid for you but they never call to let you know if they have a different offer or your bid was rejected. This is trucking industry it’s a store or car dealership where they have signs that say take as is. Trucking industry should have a room for negotiation. With bid I’ll probably rate you guys differently.FullbiniadamVersion: 2.20.10000

✓ BEST LOAD BOARD APP EVER!This is the BEST load board app ever! It is great for new people learning how to work the load boards or need help with rates! I worked with Shachar and he was very easy to work with, not rude or fast talking just pure HELPFUL! The app people are also nice and friendly to work with and email back FAST! I am so HAPPY they contacted me about a local load and had me download this app! Download it and take the time to call and set up account you won't be disappointed!.Mrs.Shepard10Version: 1.6.0

✓ So far so good!I love that you can see all the load details. It cuts down on wasting time calling brokers to try to negotiate rates. Or bidding!! With Uber it’s straight to the point. The loads are normally worth the rate. But lately... not so much. At least for the longer hauls. I hate that they show you loads picking up so far away. Would be nice to set your deadhead limit. We haven’t had a problem with customer service. I have a rep (Monique) that I work with when I have an issue and she is AWESOME! Super chill to talk to..UmmmnookVersion: 2.8.10001

✓ Ability to place a bid/offerPlease, please add the option where we can place bids/offers though the app, many times there is a right load at the right location, however the rate is under the . Currently the only way to place a bid is to call in and talk to a live person which might take a while to get a hold of somebody, it just a waste of your and our time..XromkVersion: 1.47.10000