- 87.7LEGITIMACY SCORE
- 92.2SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Skillshare: Creativity Classes App Complaints & User Negative Comments 2024
Skillshare: Creativity Classes app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Skillshare: Creativity Classes? Can you share your negative thoughts about skillshare: creativity classes?
Please wait! Skillshare: Creativity Classes Facebook comments loading...
Skillshare: Creativity Classes for Negative User Reviews
✓ Customer serviceBiggest disappointment when it comes to contact a customer care representative. Through emails they will take eternity to solve the problem and such a long waiting time for every solution. Recently I tried to contact them via mail and they still haven’t resolved it and it took 2 weeks for them and yet to be solved..Version: 5.6.10
✓ Rubbish app for an amazing serviceThe service itself is amazing, when you watch it on your computer, but what’s the actual point of paying for this service when you the app is so incredibly bad? The video freezes every few seconds making the experience very frustrating and the airplay option does not work at all. Maybe you can find a tutorial in your own service to learn how to make a good app..Version: 5.1.0
✓ Annoying appThis seems to be an annoying app for anyone with limited data… the app will delete all downloaded videos at random. Cool app to use to waste your monthly data!.Version: 5.4.10
✓ BE AWARE!!!SKILLSHARE CAN BE A GREAT APP TO LEARN NEW THINGS IT REALLY CAN AND THAT WHOLE IDEA IS GREAT HOWEVER . Anything that has to do with money with this company is not going to go in your favor i started my trial and cancel my free trial so that want charge my card and they took 19$ out my acc so i texted them and let them know like heyy u took 19$ why u do that ..THEY HIT ME WITH I NEVER CANCEL ..I SAID OKAY KOOL YK IPHONE TELL YOU WHEN U CANCEL SO I SCREENSHOT WITH PROOF EXPLAIN I CANCEL .. THEY STILL HITTING ME WITH I DIDNT CANCEL .I SAID OKAY I SHOWED THEM ANOTHER PROOF OF EVIDENCE THEN I GOT TO THINKING THERES NO PREMIUM MEMBERSHIP THATS 19$ so that couldnt been da reason and why would yall take 19 from me there not even a member ship for 19$ SO AFTER I PROOF FACTS ON TOP OF FACTS THEY EMAIL ME TALKIN BOUT I DONT LIKE YOUR BEHAVIOR AND THE WAY U SPEAKING TO ME AND HAVEN'T REPLIED SINCE (PLEASE BE AWARE GOOD APP BUT IF YOU GET CAUGHT UP IN MONEY THEY IS NOT FOR HELPING YOU GET IT BACK AND IT GONE GIVE U A BAD TASTE IN YO MOUTH KNOWING YOU PROOF ALL FACTS TO THEM AND THEY STILL PLAYED DUMB TRIED YO INTELLIGENT AND IGNORED YOU !!!!!!!!.Version: 5.2.12
✓ Issues with loading classesI love the classes, but I have problems with loading classes in the app. I will be watching a class, and then exit. But when I go back to watch that class again in the app, it will not load at all. It will even do the same on the iPad app. If a class I was watching on my iPhone stuffs up in this way, it will not load that class on the iPad either, even if I’ve never watched that class on the iPad. As soon as one class stuffs up, then it effects both iPad and iPhone..Version: 5.3.18
✓ Predatory Billing PracticesThey used to be a good company, now they switched their customer service practices and the people you get emails from don’t even respond to your issues. The billing and refund practices are atrocious which is probably they don’t do a lot of stuff through apple as apple would help you get a refund. For example they will give you a 1 month free trial while you have a month left of your actually prepaid membership. So if you try to cancel you lose your membership. If you don’t cancel they automatically charge you, but you can’t get a refund on a one month free trial… Now what do they charge? They charge you for the whole year. They will respond to you then bury your ticket. So the only responses you get are days apart and once again they don’t respond to your issues. So you are essentially getting the run around. The teachers are great but it is not worth the buy especially not the hassle when you want to end it. Also they are not upfront with the “deals” they give you, all to keep you in the cycle to try and take your money..Version: 5.6.19
✓ Customer Service is NonexistentI have a paid account with Skillshare. I have been trying to gain access to my account for over a week now. I believe that it was hacked as I have already confirmed with Skillshare that the account on file under my card does not have my email address and instead has one I have never used/had ownership of. Since then I have been getting the runaround from their support team. I have submitted my drivers license & charge info & now they are wanting my ip address? They have since closed my ticket & I still do not have access to my account. Skillshare support is only available through email but will take over 24hrs to respond to each one & it’s always another agent who has no idea what’s going on. All responses are not helpful & appear to be automated as if they don’t actually read your issue. If you decide to get a membership be aware that if you have any account issues they don’t have people to help you..Version: 5.5.6
✓ Meh contentI made the huge error of bypassing the free trial when they offered me an additional discount. There are a couple decent classes for me but that’s about it. One of the teachers I was really excited about had barely any content and the videos weren’t even full length. Another one didn’t show the reference photo (painting course). The teacher wanted us to find our own photo but then she proceeded to say things like “do you see the shadow behind her shoulder?” And of course I could not. That was so frustrating. I didn’t know the classes were mostly about digital media either. After about ten days in I was hoping to get a refund. Nope! I keep trying to log back in and get some value out of my fee but I’m just completely wasting my time. I hate wasting my hard earned money..Version: 5.3.25
✓ Charged after trial without noticeSo I was charged for more than 10 months with out any notice after my free trial ended. I realised they were charging me when I checked my bank account history. I saw 20 CAD going away every month and when I asked for a refund, the representative was rude af and she didn’t respond to me the second time.Version: 5.2.0
✓ Don’t follow their own terms. No refunds.I started the free trial last year and didn’t cancel on time for the subscription for the year so I reached out and asked for it to be refunded. They offered me the year for half the price PLUS the next year for half off. This year I was charged full price. They refuse to refund me fully even though it states in their terms that they give out ONE refund per person only. That’s when I checked my emails from the previous year and saw the offer of half off for this year too. They ignored it and told me I wasn’t eligible for the refund. I was previously recommending this to people but never again. How are you going to completely disregard your own terms AND the offer I was given the previous year? Which they offered me again this year btw. Nope. No thanks..Version: 5.6.18
✓ Support does not existThe app itself is fine, until your account gets deactivated without notice right after you’ve paid for your yearly membership. Have tried to contact customer support over the last month and have had no responses. Save your money and learn from YouTube for free..Version: 5.3.0
✓ Wouldn’t recommendI wasn’t happy with the content. It was nothing you can’t find for free in youtube. I hardly used my account and missed cancelling it by a short time, i emailed them straight away to kindly ask for a refund. (Other companies i’ve trialed before always issue refunds if asked). Skillshare flatout refused to refund my membership. Feeling bummed I accidentally spent money on something that wasn’t worth it..Version: 5.3.21
✓ Free TrialI got charged for a year subscription when I thought I was selecting to start a free trial. I’ve been trying to get issued a refund with no response from apple. Very disappointed overall..Version: 4.5.26
✓ FraudThis app does not show up under Apple subscriptions. I canceled my membership within the app and had not used the app for a year. I was surprised by a $165 charge on my credit card today so I addressed it with them via email (they don’t have a customer service number) and they denied my refund. I complained and they escalated it and they denied it again. My membership is cancelled and I cannot use the app. It doesn’t even allow the courtesy, like most apps, to continue using for the time you’ve paid even after cancellation. They’ve basically just stolen my money. I consider this fraudulent behavior and would like to warn people against signing up with this company. Companies should be required to show their app in Apple Subscriptions AND send a renewal notice, or in the very least, have a phone number to call. Sketchy company..Version: 5.6.16
✓ CrashesApp crashes randomly on iPhone. There is no AppleTV app only air streaming..Version: 5.4.10
✓ Offline viewing is nonexistentI love the service on Skillshare, and I always look forward to taking classes. The problem I have is that I could not get the offline viewing to work. I tried it on my phone, my iPad, and my husband’s phone and it didn’t work on any device. It was frustrating because I was taking a long trip and I wanted to use my long flight productively, so I downloaded three courses, and when I was on my flight, I tried to watch them, none of them would load. I tried to access them offline once we landed, and I was still unable to access them. I tried everything; Google had no answers, I tried to see if updating would help but it didn’t, and the Skillshare website wasn’t helpful either. I would rate the app higher if this feature they advertise worked. I pay for this service, and it’s frustrating that they advertise this feature that doesn’t work..Version: 5.1.7
✓ ScamI was automatically charged 2 hours ago (without being notified) and they won’t give a refund even for 11 months of the year. I will not use this app and now i’m down $150. Some will argue it’s my fault for not checking up on it but it’s still very frustrating. Also most of the classes are not from professionals and are not very informative..Version: 5.3.0
✓ Where is autoplay?I don't know why I need to play next video manually!.Version: 5.6.1
✓ Good not greatWhen you increase the playback speed for a video through the app and desktop browser, the video either glitches where the audio and video become misaligned (and we all know how annoying and sometimes confusing that may be), or the audio stops playing completely while the video continues to play. Also, there should be more options through the app to explore new categories and topics besides the search option and the ‘best in’ section. I like you can look at similar video related to course you are taking in the ‘about’ tab but they should recommend more than just three videos. Overall, I think they should adopt a system like Audible where it’s recommendations for books related to the one you clicked on are pretty spot on..Version: 5.1.6
✓ Classes are awesomeI really love all the content on the app. I just wish the app had all the same functionality as the website. Don’t like having to pull out my laptop to do some things but otherwise I can’t complain. Totally recommended..Version: 4.5.30
✓ Videos will not playI just got this app and the videos are stuck on buffering. Like nothing will play. I tried opening and closing the app and everything. Just canceled my free trial over that. Not worth it..Version: 5.6.12
✓ Website’s great .. app is kind of ‘meh’I love the website & use it all the time .. sometimes even when I’m trying to use the app, I’ll just stop between videos & go back to the website. Part of the problem is organization. From what I can see, all those handy class lists that you can save to on the website (& can SEE on the app), you can’t actually save new classes to lists on the app .. you only have ‘save’ & ‘unsave’ options which is a real pain when you have a bunch of classes & then have to scroll thro the whole lot of them in order to save it to an individual list .. & this can still only be done from the website .. so if you don’t go straight over to it from the app, you may or may not ever remember to go in & look for it later in the myriad of classes you have saved. The idea of it is really great, I just think the organization of it needs to be increased dramatically in order to make it user-friendly..Version: 4.5.26
✓ Shady company please be careful with free month trialThis company has some very shady tactics going on. I tried their suppose free month trial and they clearly state on your website that you can cancel anytime (within the free month) trial. I did so to avoid being charged and luckily I checked my bank account and saw that they had charged me 189 dollars! The shadiest part about this situation is that the charge they made on my bank account doesn’t even align with the suppose charge from the apple receipt which is 169. They trick you into getting a yearly plan and charge you 189 dollars out of nowhere even though you clearly chose the 1 month free trial. I reported to apple for a refund as we speak and am currently waiting for a response. If I don’t get my money back, this company will be hearing from my bank. The scariest part is that many YouTubers within the art community are promoting this app. So please, do yourself the favor and stay away. To further prove my point, you can even see the reviews that have been made on Skill Share just by googling it. They will tell you the same thing..Version: 5.3.28
✓ Basically scamThey charged me yearly fee of approximately €100. When I asked them to refund literally minutes after charge happened, they haven’t responded at all. !!! In their condition they say that they will refund you fully if you will ask for it in less than seven days after charge!!! When I was talking to support for the second time, they told me that they will create additional ticket with high priority to proceed. It’s a month already. They don’t speak to me, they haven’t refunded and they actively fight against chargeback with Mastercard. !!!!! avoid this scam at all costs !!!!!.Version: 5.5.6
✓ Love the website but the app needs worksI love using Skillshare but the app is a little messy in my opinion. There are no descriptions in the app telling you about the class you’re going to take. The website has them and I’m able to get a sense of what is being taught. Also just a small suggestion for both the app and website if there could be a better way to sort and organize the courses one has saved or put into lists instead of just scrolling through your saved tab to find a class or in the lists you can do more than “send to the top”. We can be able to organize and categorize them a lot better please. Maybe by “a-z”, or group them by skill such as organize them by photography, illustration and so forth or let the user freely move, slide and organize them the way they want.Version: 4.5.26
✓ Do not install or subscribeCancelling your account is made very difficult in hope that customers will get confused and forget to cancel..Version: 5.4.8
✓ ConcernI tried out the app and I didn’t like it so I took it off and somehow after there was money taken from my account to pay for it.Version: 5.0.3
✓ App needs work; Otherwise good tool.I mainly use this app/site for learning art techniques. There’s a couple of features which I feel should be available but aren’t or they aren’t as intuitive as I feel they should be. When viewing a teacher’s profile, you should be able to see all their classes. Right now there’s no easily visible function allowing you to see that unless you go through search results of their name or use the website. The way the website shows that info is great. Not sure why they didn’t do the same on the app. The spacing when viewing a course is good especially if you’re using split screen and have something like Procreate or GoodNotes open..Version: 5.3.21
✓ Conflicting reviewsOn here they are 4.8 stars but on Trustpilot they have an overall 1 star review? Just make sure you shop around before signing up as the whole subscription thing seems like a scammy process. I used Skillshare for a year then cancelled my subscription as I didn’t use it enough. There was some useful courses on the site but not something to go to everyday and make it worth while. I wasn’t keen on the ‘special offer price’ they provided. Going though the website would actually cost more than going through the app. I contacted customer service and they said that is just how it is - even though you are using the same log in and platform. Never went back to using it after that as something wasn’t adding up. It has potential considering there are individuals sharing their skills but the company itself - not for me thanks.Version: 5.6.22
✓ Too bad the Apple TV app is just a QR CodeWould be nice to access the library without my phone or ipad around a stream directly on my TV. Downloading the Apple TV app just to tell me I have to Airplay from my phone is a bit a of buzzkill.Version: 5.5.6
✓ Yall just want moneyOk so I downloaded skillshare to increase my drawing skills but when I go to watch a video, I have to buy the subscription for the other parts of the video. And I look at every single one of the options and what do they say? BUY BUY BUY! BUY THE SUBSCRIPTION! And then when I go to try to do the free trial… it just kicks me out. But when I click on pay a month, it was just begging for my money. This is ridiculous. I go to learn a talent or increase my skills or learn a new skill but of course, because of the stupid greedy world we live in SkillShare is basically saying to my face “Oh! You want to learn how to do something? For free?? You make me laugh! Pay up!” I’m getting sick of economics..Version: 5.6.12
✓ Great videos but app needs a lot of workI recently downloaded this app for my Apple TV and signed up for the 30 day trial of premium membership. When I open the app I was excited to see the number of videos and content available on the site. However every time I went to enroll in one of the classes the app crashed and sent me back to the home screen. I then went on my home computer and iPad to see if I can enroll there and then play the videos on my Apple TV. There doesn’t seem to be an enroll option on the website itself you can play all the video there directly. With Apple TV app it locks out all the videos except the intro into you enroll in the class which can only be done through the app. I went to see if there were any updates to the app that I could download but was informed I had the latest version. I will be canceling the subscription before the month is over if these issues are not resolved..Version: 4.5.27
✓ Needs a lot of improvementIt is nice having this app available for iPad and Apple TV, however, it really lacks features that should be basic. There is no search function. It does not show all classes you have saved. You cannot remove classes via the app. It does not have the option to autoplay the next video in the class, which is annoying when some video chapters are only a minute or two in length. You are constantly tied to your remote to start the next video. That is probably my biggest problem with the app. But, I also want to have access to all of the classes and Lists that I set up on the website, which the app does not provide. So, I am relegated to streaming from Safari on my iPad and mirroring it to the Apple TV..Version: 5.0.8
✓ Landscape mode only!Current version always stays in landscape mode at all times at all screen.Version: 4.0.0
✓ Why no split screen support?!The app itself is set up well enough that using it is very straightforward but since it is a platform for learning it is exceptionally disappointing that it doesn’t support split screen view on iPads. I want to take notes while watching content and I can’t. Now that the ability to download classes is available, I would love to be able to watch classes on long train rides and take notes at the same time..Version: 5.0.4
✓ I don’t even know lolOk so, I had a one month free trial and literally only watched like 5 minutes worth of content over the period, then I forgot about it and next thing I know I’m negative $140+ in my bank account and I could not get a refund. Now that’s my mistake and my own forgetfulness, but it was a rough start for me lol. The main reason I’m giving this 3 stars is because I cannot use my membership on any other device than my phone. I draw on my iPad and was hoping I could sign in on my iPad with the exact email and password for my profile on my phone. But behold it has an error and I can’t sign into it. The teachers on there are amazing but this definitely is not the best experience. If there’s any way around this please let me know. Thank you..Version: 5.6.15
✓ NOT a free trial - took £91 off me at the end of my free trial even though I cancelled itI signed up for a free week trial but cancelled it before the week was out. However, irritatingly at the end of the the week I was charged for a full YEAR subscription (which is over £91 and a lot of money for anyone) for this app despite the fact I cancelled the trial. There was no reason I should have been charged at all especially for a full year membership, I didn’t forget to cancel my trial so why was I still charged? No matter who I emailed I couldn’t get them to refund me the money and to top things off I currently can’t even sign into the actual app with my account to use it for the year I have it. Total rip off..Version: 4.5.29
✓ DO NOT SubscribeThey will keep taking your money every month even if you cancel the subscription. And there is no customer service what so ever. No matter how much you try to email them they will not respond back. Freaking @**h***s And I am not the only one, there are hundreds of complaints online regarding the same issue. If you love your money, do not subscribe. And I request those who are active to please boycott the app so that they can learn their lesson..Version: 5.2.14
✓ Skillshare is great, this app is notFive stars for Skillshare, three stars for this app. App needs major improvement. The search function does not allow to narrow down to classes released this week, this month, etc. like the web version does. Even if we could see the most recently released would be better. I cannot save any classes either, the bookmark does not work. When watching a class, the tiny little area to scroll down to other videos and info. is too small and awkward to scroll through. It feels constricted. Skillshare is fantastic - but this app is letting the platform down. I am so disappointed. I’ll go back to using the web version, not this useless app. (I am using an iPad Pro 1st Generation, iOS 12.2). Hopefully the developer will improve the app soon..Version: 4.5.30
✓ If I could give 0 stars I wouldAfter the free trial, they say they’ll charge you a monthly rate (£7 or something) and then they end up charging you the full £90 in all one go. Without warning or saying they would do this. I also cancelled my membership before the free trial was even over and they still kept charging me £90 EVERY MONTH. it’s also impossible to get them to respond to you and give you a refund. This app is terrible. i want this app taken down..Version: 5.6.4
✓ Dommage video ne charge plusBelle application super complète mais après seulement 1h d’utilisation plus aucun vidéo ne se load. Dommage.Version: 5.6.10
✓ Skillshare is awesome but the app is severely lackingI love Skillshare’s service and recommend it 100%. There is so much great content available and I have learned a lot. However, this app is hot garbage. There’s a lot of functionality on the website that is completely missing from the app, such as being able to access class resources. One thing that’s missing that really irritates me is the My Lists feature. On the website, you can organize your saved classes into lists, but you can’t add classes to your lists from inside the app. There are also lots of UI bugs and/or poor design choices. For instance, if you go to an instructor’s page within the app, it doesn’t actually list all the classes they have available. The only way to see all the instructor’s classes is to put their name in the search bar and scroll through the results there. Another irritating thing I’ve noticed is that if you’re watching a class in full screen and it ends, there’s no way to exit full screen without making the class play again. It’s a small thing, but the app is full of these odd little annoyances. The Chromecast function is also buggy and doesn’t always work well. I put up with the app because I love what Skillshare offers, but it could use a lot of improvements. The website isn’t perfect either (I hate that you can’t visit a class page without it autoplaying), but it’s much better than the app..Version: 5.3.25
✓ Need access to Resources in AppI love Skillshare, but……this App is USELESS! It does not allow access to Resources. Initially when I discovered this I deleted the App from my IPad and I have been using the Browser to work Skillshare. I have just downloaded this App again to see if this huge issue has been rectified, but no. So I will delete the App agin. I watch art workshops and most times they have resources to download, which you are unable to do in the App. So I will delete this App agin, after I finish this feedback..Version: 5.3.25
✓ ScammersA very frustrating experience! A supposed subscription (which I don’t have) renewed automatically two months ago and since then I have been unable to access any classes despite being signed in. There have been over 20 emails with me requesting a refund and Skillshare giving me suggestions for how to fix the problem - none of which have worked. They have just admitted to there being a glitch with their log in process but still won’t refund. Let’s hope PayPal can get my money back!.Version: 5.6.19
✓ Terrible customer service.I have a loved the art classes I’ve done so far, and have already seen improvements in my drawing and watercolour skills. BUT there has been an issue with my automatic payment and skillshare has tried 4 times to withdraw money - each time I have replied to explain that the link the give me does not allow me to update payment details and the last time I created a new account with correct payment details and requested them to merge my accounts. They have NOT replied to a single one of my emails other than to say my ticket ‘hasn’t been forgotten’. Meanwhile they keep trying to take money when it clearly isn’t working and threatening account closure despite me actively trying to communicate with them to solve the issue. It is extremely frustrating. The app itself is fine..Version: 5.6.19
✓ Promised a free trial-charged me $160 insteadThey lie about the free trial, Skip right over it and charge you for an entire year. There wasn’t even any other option on the Home Screen. 1 option: free month trial, then annual subscription…… Absolute rip off and would never trust them again. Beware.Version: 5.4.9
✓ Needs more features.The app is very functional and I love the player speed controls, however I think that saved courses needs some work. Currently on the web you can organise your saved courses into custom lists. Within the app however, if you save a course, it does not allow you to choose a custom saved list. It is added to a default location called ‘all saved courses.’ This is a mess when it comes to completing a course and wanting to remove it from a custom list as you need to also then remove it from the ‘all saved list.’.Version: 4.5.24
✓ A nightmare to cancel membershipI found it really hard to cancel my subscription to this service. I emailed them multiple times, provided the info they asked for, but they kept charging me monthly. They've also refused to refund me for the period after I cancelled, despite it being their mistake..Version: 5.3.21
✓ I’m sorry but....Well skill share is amazing but u can’t actually learn much because u have to be a premium. I am one of those people who like to draw anime but I’m still improving and thought skill share could help but boy was I wrong. U could watch the introduction but after that u had to be friggen premium to actually learn. Please reply skill share as I would love it if u could change this. Thank you..Version: 5.0.4
✓ This app is the reason why I will cancel my membershipI can’t believe with such a great website comes with such a poorly made app. It constantly freezes and videos won’t play properly unless mobile reception is perfect. The interface is awkward and everything loads so slowly. Because I mostly wanted to learn when commuting, this app makes it very difficult for me to stay. It is a real shame because it’s such a good platform and the app is such an essential part of user experience. I will cancel my membership after the free trial unless there are major improvements made to this app..Version: 4.5.31
✓ For $13 a month, the app needs some work...Overall, a decent and usable app for watching the course videos. However, some things could definitely be improved. One overall thing that’s lacking in the app is continuity. The website is noticeably more robust than the app. My first and foremost gripe, the lack of speed control. The lack of this feature inherently makes me prefer using a computer to access Skillshare as most of the time I like the lessons to be set to 2x speed. However, while I prefer using the computer I can’t always (nor do I always want to) whip out my laptop and use Skillshare for 15-20 minutes. The second issue, which is just a minor design flaw is that the categories button in the Discover tab should have the sub menus of the categories laid out on the same page. It shouldn’t take 2 separate clicks IMO. Finally, the rotation. It’s just a bit annoying how the video player will only do landscape orientation in one direction. Additionally, the app itself doesn’t have a landscape mode at all while browsing the courses..Version: 4.5.22
✓ For hobbyistsI have just cancelled my subscription. But I am writing a review because they won’t leave me alone and is desperate for my attention. I’ve unsubscribed twice and yet daily multiple spam. During my trial, I reached out to ask if the mess of content can be organized by skill level. Beginner/intermediate/professional. They gave me a generic response on how to nevigate by category, obviously they didn’t read the content of my email. I was seeking to learn some more advanced animation techniques, digital painting techniques but only found beginner classes that cover the same basic content. In addition, most of the “instructors” are not teachers or professionals working at a high level. I watched a digital painting class where the instructor taught how to TRACE an imported photo. It was a class suited to kindergarten craft so you can bring home something that looks good but takes NO skill to make. No one is impressed and nothing learned. If you are looking to make fun art or learn a little trick or two to look like you can do something then this maybe for you. If you are serious, looking for technical content similar to a real institution, look elsewhere. Most are hobbyists teaching you basics. Really pricey for the redundant basic lessons repeated over and over..Version: 5.2.11
✓ Where are all the features?Love Skillshare, but I use the web version because there’s a lot missing in the app. I can’t browse or see workshops, or save classes to a particular list. it’s very lacking. would love to see the app version reach its full potential!.Version: 5.3.14
✓ Customer Service is AppallingAfter signing up with Skillshare I could not access the service after making the first payment. I could not get any response to my requests via customer service contact forms. Shortly afterwards I began getting bombarded with American spam emails (I am in Australia). I tried contacting them again as I received an Apple message that my account had been breached. I received a response from Skillshare saying they had passed my request to their customer trust dept. Since then I have sent an email every day but they have not responded. I contacted my bank to dispute the charge and received a refund, but my Skillshare account details are still available and Skillshare has still not responded! Steer clear!.Version: 5.3.11
✓ Love the platform, hate the appI love the Skillshare platform, but I hate the app. The search function is extremely poor, the About page for a class rarely ever loads and it seems I now don’t have the ability to save a class - hitting the bookmark icon does nothing. Its unstable watching classes on the move - if you have low mobile reception or lose reception momentarily, the app will just freeze. Videos don’t buffer as they download. And I can’t leave feedback on classes on the mobile version which is a particular bugbear. Please keep working on this Skillshare..Version: 4.5.27
✓ TerribleSubscribed for a trial, never used it, deleted the app, was charged 215$ for a renewal membership. Reached out to customer service, took a month for them to respond that they’d wave half the fee, when I accepted the offer, someone responded that they don’t give refunds on annual memberships. Seems like AI auto responded with the original offer. Apparently they don’t do refunds on annual memberships but annual membership is the cost of use. Would not recommend at all..Version: 5.6.22
✓ Do Not Get Skillshare!!!It’s great until you have a problem! I had a yearly subscription for $165. I hadn’t used it in several months (my fault) I recently tried to access my subscription, which doesn’t end for about 2 months. I was even considering re-subscribing, but it said my subscription wasn’t valid. I went back and forth through email ( there’s no support phone number). I sent my last email Saturday with the screenshot of the charges and payments to Skillshare and today (Tuesday) I received an email that said since they haven’t heard from me in a few day my support ticket is closed, but I can contact support again and start over. I guess you have to pound this company with emails everyday, but I have a job. I sent them the info they asked for, so why would I email them before I received a response? I’ve subscribed to Skillshare before, but never again..Version: 5.6.9
✓ Bad app (Skillshare is amazing tho!)Skillshare is absolutely amazing, unfortunately I just updated the app and it crashes as soon as I open it. I hope it is fixed soon as Skillshare really is incredible and I loved being able to watch classes when I was out. Please fix it!! ( the newest update 1st May is still not working and crashes immediately upon opening).Version: 5.0.2
✓ Good content, average appWould love to be able to see the workshops i registered to on the app, also the history of videos and classes i’m taking is kind of all over the place. The desktop version is a lot easier to use however i mostly use my phone or tablet thus making it difficult with workshops and assignments. Also on my profile i get notifications on this app but when i click on that tab i can’t see what they are about ( i suppose they are the same notifications i receive as emails...) all in all the app is a bit lacking, hoping this will be rectified in the upcoming updates. Love the content however so going to keep on using this...Version: 4.5.28
✓ Very disappointing from a writer/digital artist’s perspectiveI bought the 1 year pay all-at-once package for Skillshare, feeling confident that I’d using the resource continually to improve my digital art and creative writing skills. In the 4 months since I’ve repeatedly tried to give this app another shot just to justify my hastily made decision but the main issue for me grows more and more apparent each time. Every class is geared towards absolute beginners. So if you have an intermediate to advanced understanding of the skill that you’re trying to improve it has virtually no value. Even if you are an absolute beginner I can only recommend getting skillshare for a month just because after you’ve done that hour long class learning the basics you will have little use for the app after that point. I’m really disappointed because I love the direction education is going with these low cost alternatives but unfortunately, it’s like a guitar shop. They make a majority of their profits on people who are just starting out and buying all the equipment and chances are, won’t be playing much after that..Version: 5.3.26
✓ Bad communication - charged my bank account without getting notification before. BEWARE!!I signed up for the free 2 months trial and then really enjoy the lesson. What I don’t like they charged my account directly without letting me know via email, and it’s even annual membership not monthly. Very unprofessional in communication, I definitely want my refund!!.Version: 5.0.11
✓ Impossible to cancel, due to negligence from help staff.I’ve been trying to cancel my skill share account for pretty much almost a year now. I was locked out of my account and was unable to get back in so i was not able to cancel from within the account. I reached out to someone and they informed me that despite me emailing them 3 times to try to cancel my account they would not reimburse me for the payments i had to pay due to their poor communication. However they told me that it would be canceled. That was one year ago and they ARE STILL CHARGING ME. I get payed minimum wage and as someone who can’t afford random charges this has wreaked havoc on my finances. Ill be canceling my card because of skill share and having no way to cancel this account. Horrible service and just an all around poor experience..Version: 5.4.7
✓ Worst subscription renewal processThere is a serious bug in this app as I tried to renew my subscription for monthly premium membership after few months since I had stopped using it. My amount got deducted but when I tried to login to the app, it didn’t let me sign in till I agreed to free trial and yearly subscription which I shouldn’t need to as I have already used this email for free trial and have already paid for monthly subscription. They should definitely fix this bug.Version: 5.4.15
✓ DO NOT DOWNLOAD!!!!! NO FREE TRIALThe way this company works I don’t even want to watch the videos! I’m so upset! I went to try this app for one Month free trial and they charged my account over $130! And won’t refund my money! When I clicked try for one free month it said it wouldn’t charge me until 30 Days were up and I would only get a trial version of the app! Well it didn’t give me a trial version it went right out of my account and I cancelled it immediately and tried getting a refund and they refuse to refund my money! I had to save up for this app this month and didn’t have the funds ready for them to take so they took my food money for this month! I live on a very strict disability income and can’t just have itune taking money from my account like this! When it advertises free month people expect a free month! I didn’t read it wrong! So don’t be fooled like they fooled me and know that they will steal your money as soon as you try and activate this account! No free month!.Version: 5.6.5
✓ I got the Free trial… BUT no videos are loadingWhat’s the point of a free trial Premium (unlock access to all their courses) if ALL the videos are NOT loading anyway? Fishy..Version: 5.6.12
✓ Skillshare is great but the app could be betterI was find myself using the website more often than the app. 1. The app doesn’t show more than 12 of an instructor’s available courses. So if you only look at the app you might not know that your favourite instructors have more awesome classes. 2. There is no “about” tab on the app. So you just have to start watching to see if a class is right for you. And it’s not always a good time for video playback. I prefer to see the writeup. 3. There is no “resources” tab on the app. This is bonkers. In the courses I take I need to see the resources. 4. Downloading videos to watch offline: it would be great if I could choose which videos I want to download. The app will only download all videos, starting from the introduction, and at least with my wifi, the downloads are veeeerrryy slow. I wanted to watch some lessons on transit, but the download hadn’t gotten past the intro by the time I had to leave, so … useless. 5. I’m also finding the transcript (only on the website) useful; I’m doing a course with technical info on colour theory and it’s helpful for me to go back in some lessons for vocab refreshers. All that said, the video playback on the website has been annoying (why do the subtitles keep turning back on?). So now I use the website to look for new courses, and then I download for viewing through the app. This works well enough, although you have to sit there with the app open and not use your iPhone or iPad for anything else until the download is complete, or it will just pinwheel and stop downloading. But I really have gotten to love some of the courses and instructors on Skillshare, so this is what I do..Version: 5.5.3
✓ Wish I could give 0 starsThis company should not be successful, based on their customer service. After a free trial that I did not use even once, I cancelled my account and was directed to a confirmation page of cancellation (several days before the trial expired). Weeks later, I was charged $99 for the program! As soon as I saw the charge, I emailed customer service (there is no phone number to call, probably because they don’t want to deal with customers). They proceeded to tell me that I could not get a refund because they can’t see any cancellation attempts??? You can’t see that I cancelled my account, so I am getting charged? When I laid the situation out to the employee, they were completely useless. They told me they can’t help me at all and there’s no way I can get a refund for the service that I NEVER USED and CANCELLED. Why call it customer service at all? More like frustrating email clutter that does not serve any purpose, because they have no power to help you. I’m outraged and would strongly advice you not subscribe or start a “free” trial. You will lose $99 at least and their customer service will be totally powerless. Garbage app, 0/10, would not recommend..Version: 5.3.4
✓ BEWARE - SCAMThis company has some of the worst unethical consumer practices. It offers a free month trial and immediately charges you for a full annual subscription. I started a month free trial and cancelled this on my second day! Still got charged a full annual subscription with no warning or option for refund. They also never offer month per month payments - why? Because thy hope that by luring people with trials and charging them directly for full year. I am so disappointed. As a creator myself, I felt this was a good place for me to share some of my teaching, but this makes me want to protect my own audience from being scammed..Version: 5.5.6
✓ I was just overcharged!I accidentally resubscribed and I was charged another whole month. When this has happened with other apps, the subscription just carries on. And I didn’t even get a full month added for what I was charged for, it was only a couple of weeks. 🤬.Version: 5.4.1
✓ Lessons don’t download with app is running in background?Simple enough app. Nothing special. What bothers me is that it seems like when I set lessons to download to my device for offline viewing, they stop downloading if I switch to another app, despite the app still running in the background. That’s terrible functionality. Some lessons are multiples gigs worth of video and take hours to download on slower internet like mine. Not being able to leave the app while my lessons download is inexcusable. I have other things to do besides watching a download bar fill..Version: 5.2.13
✓ I want my refund!I started with a free trial for a moth and really did enjoy the classes and I thought it was very useful to the kind of work I do. After a month, was quite happy to go for a full year premium subscription. After I’ve been charged, I lost my access to the videos and it constantly asking me to go premium which I should already have. So I contacted support exchanging email, then suddenly no reply and issues still unresolved. I understand that there is 30 days for me to claim my refund after the payment has been processed but I feel like days are going by and I am not getting any resolution for this. I wanted it to be resolved but I guess I need to uninstall this. I had sent emails asking for how 8 can get refunded but still no reply. I guess I will need to contact my bank if no one else can help me or tell me my next step..Version: 5.0.7
✓ Good but wish it was betterThe content is amazing and I’m learning so much but for $15/month I should be able to cast it to my tv and watch the videos anywhere I want. It’s crazy to me that for a product with so many helpful tip videos the app has such a poor user experience. I can’t edit my lists in the app there isn’t a very clean way within the app to organize the classes I want to watch which seems a shame with something with so much content and more coming everyday there’s not a good way to really sift through it all. The app almost seems like it’s designed to be a one off kind of thing like use the free trial and be done there’s no incentive to keep it long term because it doesn’t make it easily accessible long term. If I want to watch 15-20 different classes there’s no way to find the one I want besides sifting through my watch later list. It’s sad that the website is the only way to manage your content like what’s the point of even having the app if it’s just completely inferior to the website in every way. I want to be able to cast to my tv and organize my classes it really doesn’t seem like a whole lot to ask if I’m paying a premium price for content in 2019 it’s not like the service is free. I mean I pay less for Netflix/Hulu and I can cast with both of those. All in all great content dumb app? Maybe the developers of the app can watch a video on Skillshare about app design?.Version: 4.5.27
✓ Recycling the professionalsI’ve not used Skillshare that long or completed as many classes as some, but I went to a respected productivity ‘expert’ and watched the content. It was just a recycled, repackaged version of David Allen’s GTD. These people are making money from recycling an already published book. Be opened minded that this may not teach you anything new. I would suggest reading published material from true experts, or singing up for some academic study. Trying to master a topic in 30 minutes is not going to happen. The app itself is ok and the idea is good..Version: 5.2.10
✓ Love Skillshare, but the app not so much...Disclaimer: this review is for the app only, not the platform. Sadly the last update, which claims to have fixed issues with the video controls, actually broke this functionality for my device as now video controls keep overlaying every 30 seconds or so. Is not impossible to continue watching classes like this but it is pretty annoying, especially for lessons involving color mixing as the overlay dims the screen. In future releases, I’d also love to see the same functionality for managing and adding classes to my lists that the web version provides. Profile section needs improvement too as, again, the app doesn’t provide same experience as the website..Version: 5.1.1
✓ Kept charging for months after I cancelledThey responded initially and said they would look into it. They then stopped responding despite me sending additional emails..Version: 5.0.4
🙂 Skillshare: Creativity Classes Positive Reviews
Skillshare: Creativity Classes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Skillshare: Creativity Classes.
⛔ Skillshare: Creativity Classes Problems
