Ecobee App Support

Ecobee App User Reviews

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Ecobee Pros

✓ One big UX issueSetting the temperature is maybe the most obvious use of the app and certainly one of the most common, but dragging over unpredictable lengths to do so is awkward and failure prone. Maybe it works better on the thermostat itself, but I bought this thermostat so I could use the app instead. On the not-app side, temperature sensors are perpetually out of stock, which is frustrating. It would also be nice to be able to ignore the thermostat itself. I’m usually the only one in the house, so if I carry the sensor to whatever room I’m in, I want that room to be the set temperature. It doesn’t help me or matter that the small interior hallway on the main floor has a different temperature than the rest of the house. If I could get more sensors, I’d put two next to each other to weight it, but that’s a workaround that’s gone from expensive to unfeasible..Max BeeblebroxVersion: 9.8.0

✓ Easy To Use, Mostly Intuitive, Back End / API Rock SolidApp has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after the app is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁..AlejandroakVersion: 8.19.1

Ecobee Cons

✗ A frustrating app interfaceI’ve switch to the Ecobee Smart Thermostat Premium and so far I’ve been pretty disappointed. My biggest letdown begins and ends with the app and its “features”. Something as simple as “is my AC currently running?” is not a question easily answered as the app does not seem to clearly convey to you when the HVAC is running. This is because the app interface, to me, looks no different when the AC is in operation than when it is not. At least the actual (physical) thermostat shows a different display layout when the HVAC is running to cool by generating a thin blue boarder around the display. Besides the interface shortcomings, the app itself is buggy. As an example, I tried today to set new alarm/ alert triggers for the humidity and temperature levels. Every time I make an adjustment in the app and use the back arrow, thinking the new setting is now locked, the app reverts back to the original set points. This is extremely frustrating and makes for a poor user experience. I’ll give this device a few more weeks before I decide if this is just too much to deal with on a daily basis..PIT in CLTVersion: 10.11.0

✗ Just badI don’t understand the high rating for this app. The UI/UX is awful. Trying to find what you’re looking for is very difficult. And one of the most important things about a smart thermostat is being able to monitor your usage data. Yes, the data is there but it’s just not usable. It is in some weird format that is not really human readable so I can’t do anything with it besides seeing approximately what time the heater turned on at. They don’t even provide a summary for the day or any way to compare day to day usage. I wish I could just use a nest because that is a very well designed product, both thermostat and app, but it doesn’t work with HomeKit. I’m not sure why ecobee doesn’t just copy the nest app since there’s a perfect example of a good design out there already. I was hopeful that they would improve it but it’s now been years and they have not made a single change. And I can’t forget the fact that you are not allowed to see your data at all on the phone. Please please please fix this. Stop focusing on useless stuff and fix the important things..Matt "The Man"Version: 10.19.0

Is Ecobee legit?

✅ Yes. Ecobee is 100% legit to us. This conclusion was arrived at by running over 104,491 Ecobee user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Ecobee is 86.2/100.

Is Ecobee safe?

✅ Yes. Ecobee is quiet safe to use. This is based on our NLP analysis of over 104,491 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Ecobee is 90.7/100.

Should I download Ecobee?

✅ There have been no security reports that makes Ecobee a dangerous app to use on your smartphone right now.