- 85.8LEGITIMACY SCORE
- 90.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Greeting Cards and Gifts App Complaints & User Negative Comments 2024
Greeting Cards and Gifts app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Greeting Cards and Gifts? Can you share your negative thoughts about greeting cards and gifts?
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Greeting Cards and Gifts for Negative User Reviews
✓ Great app but doesn’t allow you to unsubscribeFirst of all, felt is a great products in a very unique and thoughtful gift. I have been using it for years. I work as a senior technical consultant and I am always traveling so this gives me a way to send my pictures back home. What I subscribed to Felt plus several months ago and this is why I have left a 1 star rating. I’ve been through every screen in the app, even going to the subscription page and it sends me through a loop back to the home screen each time I try to cancel my subscription. I have uninstalled and reinstalled the application and have read everything within their help section. I’m doing exactly as I should but there’s actually no way to unsubscribe from we felt plus subscription unless you email the helpdesk directly. I have not had time to do this for several months or I just forget about it and then I get hit with another subscription fee even though I haven’t use it for 3 to 4 months. Unfortunately, this is left a bad taste in my mouth so I’m probably not use them again. I know the developer might write a response of us saying that I’m doing something wrong. But I’ll tell you right now, I am not. It’s a glitch that needs to be fixed or maybe it is working exactly as designed..Version: 5.0.17
✓ This app is a frustrating messThis used to be one of my favorite apps, and I’ve been seriously dependent on it for about 2 years. I used to email them all the time telling them how much I loved it and how great it was. Now it BARELY works. For two months I was paying the subscription but could not ever check out with my order. Now I cannot even get to check out, because either the card won’t load once it’s created, or I can’t even LOG IN to my account in the first place to create anything. It’s totally absurd, and there is virtually no customer service to help with any of this (it took me weeks to get a response last time I tried, and I had to keep following up). I’ve downloaded and deleted and redownloaded the app, I’ve created new accounts when I was told the glitch was with my account, I’ve done every single update they make, I’ve tried to use the app on different devices. Nothing fixes the issues. It’s a shame because I really loved this service and used it constantly, and now it literally barely functions, while taking my money. Don’t bother with this and find some other alternative... at least until they fix their mess..Version: 4.0.28
✓ Please use app testingWhen I opened this app my entire phone got stuck sideways. I had to restart my phone and delete the app..Version: 4.0.89
✓ Needs updating and debuggingBeen using for years, and interface hasn’t been updated in that time. The service is great and the designs are decent. The interface is buggy and slow. Drafts get erased for no apparent reason..Version: 5.1.4
✓ Glitchy mess for yearsI love the idea of this app, the quality of the printed products is good, and the pricing is fair. However, this app is a glitchy mess and has been for years. It doesn’t matter if you’re using an iPhone or an iPad, a finger or a pencil, new hardware or old hardware, the app is a constant source of frustration. You’ll put 30 minutes into a card and then try to slightly move a photo and whole card gets ruined. And it’s easy to lose an in-draft card. Really, this is such a source of frustration. I wish the developer would sit down, actually use the app, and see all the errors and fix them. Also, if you sign up for a membership and don’t use the cards each month, the cards don’t roll over each month. Instead, “credits” get rolled over, and the credits are a rip-off. A monthly or annual membership becomes a source of stress, because you’re forced to use them by a certain date or your cards get transferred into crappy credits, and then when you do sit down to use the app, you’re constantly frustrated by all the glitchy bugs and bad user interface..Version: 5.0.0
✓ Same sad storyThe good: 3 out of four cards were delivered. Two were on time, one was late but still very nice and much appreciated. I thought the app worked well, though I was surprised I couldn’t add anything to the backs of the cards. The recipients say the cards are beautiful, but I wouldn’t know myself because the 4th card was made by my child for me, and it never showed up.... The bad: the fourth card wasn’t delivered. I emailed them , and they did reply within a few hours offering credit or a re-send. I thought it must be the postal service and I asked for a re-send. They quickly replied that the resend was being processed and should arrive in 2-6 days, and that I would receive an email confirmation when the card was mailed. Well, today is day 6, and there has been no email confirmation to say the card has been mailed. I wrote yesterday and have not heard a reply. Considering at all the lost Mother’s Day card reviews, I expect the folks at Felt are very busy. Still, not a great experience. I’m signed up for the monthly subscription and hopeful things will improve..Version: 5.0.21
✓ Not deliveredMany of my cards were never delivered to the recipient.Version: 5.0.35
✓ Awesome but needs some workI love this app, don't get me wrong. The concept and cards are super amazing. Being able to personalize them in such a unique way is a gift all by itself!! I find it really hard to work with on an iPhone. It's frustrating when the edit box appears and takes up half the screen. I have made several cards so far, the first few were horrendous to figure out. Not a lot of instructions. I am tech savvy so it's not as though I can't figure an app out. I find that it's not very user friendly. I've had a few problems with payment and subscription as well as cards taking over a month to arrive. The support was prompt in their response though..Version: 3.1.6
✓ More change pleaseI’d love to be able to change the front of the card photo after saving a draft that would make it GREAT!.Version: 4.0.35
✓ Love it though it crashes oftenI am willing to give it a little longer because I think the idea and design are brilliant. I hope that once I am a little better at navigating the app that I will have less problems with the app shutting down... ...an update with bug fixes might also help! Thanks and looking forward to seeing how my first card turned out!!.Version: 3.1.13
✓ Models fingernails in photo are all chipped!Shipping to Canada is too much just for a card. Take a look at the photos for this app . Notice the fingernails of the model . Outgrown and chipped ... what are they doing with all this money they are making ....Version: 4.0.40
✓ They are worth itHave upgraded from a previous evaluation. Had to get out a card in a hurry and this app saved me the time of going to store etc. Did not want to send an email type card for the special occasion. ...................... THIS IS A CHANGE TO THE PREVIOUS 5 STAR ID GIVEN THEM. A few days ago, I sent a test card to our address to ensure everything looked as expected. Glad I did. The special note to the side of the envelope was partially missing and the name of the recipient was missing though the address was readable. After send a complaint to the vendor, I received a 1. sorry it happened, 2. they’ve switched mail services 3. But this last one surprised me...NO OFFER TO REFUND OR ISSUE CREDIT FOR the failure to provide goods as ordered. I have spent a good deal of time preparing 50 cards to be mailed at the end of May for an announcement...could cancel but already loaded credits. So now I’ll have contact a few recipients to make sure Felt’s corrective action worked. Trust but verify...?.Version: 5.1.12
✓ CrapSubscription based. Waste your time.Version: 4.0.45
✓ Need Bug SprayThis application is so full of bugs - it's impossible to use.Version: 5.1.9
✓ Canadian orders extra$1 more for cards sent outside the US. Add the currency conversion and this doesn’t look so good. Wanted to like it..Version: 3.1.14
✓ I really wanted to like thisMaybe if your friends never move and all live in the USA then I’m this might be good for you. The app however has so many bugs and despite me pointing them out in feedback over the past year I’ve not noticed much improvement when using it - while using their latest version. Changing addresses often fails, putting international addresses in is a hassle and half as despite Felt allowing it and even has pricing for it, they didn’t program it well, changing fonts for certain parts aren’t allowed, inserting pics or images can only on certain predefined portions and there aren’t more options that using their templates and cropping and changing the overall color warmth. That’s it. While I like to support them rather than the hallmarks of this world, Hallmark has more options, better app functionality and better pricing. After 2 years of trying and providing feedback and not seeing much improvement, I give up. Maybe they listen to you....Version: 4.0.94
✓ Non-existent customer supportI had a question regarding the subscription I paid for and never got any answer..Version: 5.0.71
✓ Credit card processing feesPlease put credit card processing fees in your ads. Horrible app. Glitchy and not well thought out. Not adapted for Canadian market. Fees are charged in USD. Extra fees for Canadian addresses. Subscription quota does not rollover..Version: 4.0.49
✓ Great idea, poor executionIt is USD$4 per card for international postage - which buys you a colossal 12-15 days for delivery!!! Why offer international if it's going to be so preposterously slow? Also, you can't control the zoom on the writing field. On an iPad Pro there is really no reason to have to zoom in, yet it forces you to, and then you have to write comically large for anything to be legible. Overall it is really poorly thought out, but a good idea in principle. Hopefully sensible improvements will be made..Version: 2.3.4
✓ I am so annoyed.Spent all that time adjusting photos and using my finger to write messily with the terrible simulated ink only to have the error message saying that I have no items to checkout when I so clearly do? I can't even send the cards I spent to much time writing? And it takes so much work to write these things because your finger is not a real pen..Version: 3.1.8
✓ Frustrating…Patience Required. iPad app doesn’t work.I’ve been trying to give Felt a try for a few months and there have been repeated issues. The iPad app was slow before, and now some of the features don’t work at all, and it crashes frequently. I’ve been able to go between my iPhone and iPad because the iPhone app seems to be much faster, yet it’s not easy to write handwritten notes on the iPhone. Once an address could not be verified so I couldn’t send the card (to my mom, where she’s lived for 40 years…). Another time a card was lost, and they did replace it—but it was very very late by that time. Their customer service responds within 48-72 hours and tries to help, but they need to work a lot on the iPad application. If it works on the phone it should work on the iPad. It takes so long to create a card it’s something I dread because it crashes so much and the features don't work consistently. I bought a year subscription so I feel I should use it or lose it. Oh well. People do like receiving them. I just don’t like the repeated issues..Version: 5.1.7
✓ Designed by a 3 year oldTruly the most horrific, non-user friendly interface you have ever seen..Version: 4.1.9
✓ I am simply confusedI love the idea of this app, but it is not at all user friendly or intuitive. I am simply confused as to why it is so highly rated. There is no phone number for clients to call to get help only an email address. One representative JaVonne Giddings did give me 7 Felt credits for a glitch I experienced but has not responded to my most recent email in which I paid $60 for a year of cards upfront, but with all the problems I had trying to figure out the app, I cancelled my subscription and expected to be reimbursed the difference only to be told that I had to cancel within the first month. Well, if that s the case, then I want to get my money s worth except now I get nothing because subscription was cancelled. Since you can t talk to a human being, none of this was explained to me. I simply want access to the cards I have paid for. It is IMPOSSIBLE to get anyone from customer service to help me with this issue. I WOULD NOT RECOMMEND THIS APP. Buyer beware!.Version: 5.0.0
✓ Poor customer serviceI wouldn’t use this service if I were you. Ive had cards never arrive and cards take over a month to arrive. Customer service is slow and sometimes never get back to you. Customer service doesn’t listen and seem not to care much. I asked them to stop debating my credit card for the subscription they said they did but it kept coming out for months. They have credits I want refunded still nothing. Buyer be aware..Version: 5.0.27
✓ Slow delivery to the UKThis is a great app and I’m so pleased to be able to write handwritten messages using Apple Pencil. I also think it is fairly priced. The only problem for cards being shipped outside of the US is slow delivery. It took one month for my card to arrive in the UK (all cards are shipped from the US). This means that you have little control over when someone will receive their card and makes it hard to use spontaneously..Version: 4.0.98
✓ Canadians beware: Long ship timesFellow Canadians, beware of the timelines on this app. They use USPS to ship their cards and, as the world knows, USPS is in a state of disappointing pain these days because of the undermining efforts of a certain former US official. Cards sent with Felt will take upwards of 30 days to reach Canadian addresses, which wouldn’t be so bad if the app gave you reminder well in advance of that. But the app only warns you 10 days in advance of an event, so you’re sure to always be late with Felt..Version: 5.0.30
✓ Excellent customer serviceGreat designs, but slow to the UK. I was really impressed with their prompt helpful response to queries and feedback. Fully recommend for use in USA..Version: 5.0.77
✓ Great concept needs workThis could be amazing, they are just not there yet. Customer service needs help too. There is a glitch with my address and customer service was not at all helpful. I contacted a different team per their instructions to get help with a glitch in my address and it’s still not fixed. It will still send my cards but my return address is wrong. Also they have many borders and things that are preset in white lettering that doesn’t show up on the white background. You can’t change the color of either so they are basically useless. Also every time you fill out text you have to make a font selection. If you want to write on the next page you have to enter your font and size in every new field it won’t remember anything you’ve set in the same card. There are several other little nuances you’ll find as you navigate that could be improved. Also the app tends to just randomly shut down in mid use. I wish they could get it together because it’s a fantastic concept..Version: 5.0.22
✓ Lost messageAfter painstakingly writing a card out for a good 30 minutes, I responded to a text message only to find the app had returned to its initial screen and lost my message. Deeply frustrating..Version: 2.3.5
✓ Too many glitchesI’ve been happily using this app for years. The latest update has lots of cool options but way too many glitches, I lost a card I had spent 30 minutes drawing the address field setup is clunky,amendments to layout is awkward. I’m really disappointed with your upgrade..Version: 5.0.23
✓ Great idea, could use some tweaking.The concept of this app is wonderful! I signed up for the monthly subscription, excited to try it out! However, there are many improvements that need to be made. First of all, this app is designed for an iPad and is very hard to use on a phone. The inability to rotate the screen to use vertically makes it incredibly difficult and uncomfortable to use on a phone screen, especially if you have small hands and can’t hold the phone and make alterations to small details at the same time. The concept of being able to use your own handwriting on the card is great, but the execution, again, is hard on a phone screen. The navigation around the card and envelope are difficult because you can’t zoom in and out freely and you are very constricted to their minimal editing options. The examples also had very cute designs on the envelope, which was one thing that drew me to signing up for a subscription. However, there is absolutely no option for adding decoration to the envelope at all. This app has the potential to be a game-changer for me and anyone who still appreciates sending and receiving cards in the mail. However, until they make changes to the interface, it is not user-friendly enough for me to continue paying for a subscription..Version: 4.0.98
✓ Super disappointed!I wanted so badly to love this app! We moved out of the country but I love snail mail and I was completely sold on this! The designs and cards are adorable! I am incredibly tech savvy and have had nothing but frustration. Each time I try to make a card, I end up spending an hour dealing with glitches and trying to figure out how to get around the glitches, including re-creating multiple times. I was so sold on the concept, that I purchased the year subscription. I contacted customer service to only get an automated response to shake the phone to report bugs. I just had to do that 3 times while making a card and taking 45 mins to deal with glitches. And after I “sent” the card- I went to preview it again and it had deleted a portion I had created....so I’m not even sure what ended up printing. When I shake the phone to make reports, I get zero response other than submission. I’m curious why to even bother? It truly makes me feel like the developers haven’t used their own app. This is not user error. I will be emailing and am super hopeful to get a refund. I hope all people read this before purchasing, and at the very least, give it a trial period or only pay for a month before committing to annual..Version: 5.0.14
✓ App could be better optimisedThe app has an unforgivable amount of latency when it comes to writing out a message, It is poorly localised, shows options for services that are not available in Australia.Version: 3.1.14
✓ I like felt!I like Felt! I’ve been sending greeting cards using their app for years! Just this past week they changed their app. Thank goodness. It really needed some renovation. I still wish they would have the writing area vertically. I don’t like writing horizontal on my phone. Another reason I am giving them 3 stars is because this year they have messed up my cards being delivered a few times and some weren’t even during the holidays. I wish they had a phone support because waiting for someone to respond to your email takes a long time! They recently told me my email address didn’t exist. I was astonished. I haven’t changed anything with them. I hope they get it together soon because their cards are beautiful! I love sending greeting cards and the ease of using an app and my own pictures and writing in them is so much easier then going to the store and getting generic ones. Your family and friends will love this little card. It’s small and fridge friendly! I always see my cards hung at their homes. Makes me happy!.Version: 5.0.0
✓ A waste of money!I thought this was a great idea, and ordered a subscription. I sent cards only one time. Although I had the correct mailing addresses, two of three cards came to me from the post office return to sender. I was able to see the poor quality of the card and envelope. I was very embarrassed that I had sent those to customers, thinking that they were going to be awesome. It was very hard to determine where to cancel this app because it wasn’t with Apple store as other apps subscriptions are. After emailing them, I started searching in the app and put a hold on my credit card. What a waste of money! Response to the developer: The paper used to print the card was a lower bond than expected (not like a Hallmark card paper thickness nor quality). Further the paper seemed like a recycled paper, no finish or sheen making the card look very inexpensive. The ink printed on the paper was very faint. To be honest, I could have printed better quality on my HP Laserjet Printer. **The envelope that was returned was not sealed. It had the correct address but still was returned to sender. And that was good thing, otherwise I would not have known the quality of what I was sending. I would have based my review only on my experience selecting the cards and the ease of sending a card to someone. But that isn’t the end goal is it?.Version: 5.0.35
✓ Didn’t receive cardI ordered this card about 18 days ago and still haven’t received it. Shipping to Canada is supposes to be between 10-15 days, I have no clue where the card since there is no tracking. Super disappointed, will not be purchasing again.Version: 4.0.54
✓ Wish you didn’t have to use US MailI ordered a card for my granddaughter with confetti. Then ordered for my daughter and next day my son in law. My daughter and son in law I added coffee and tea and wouldn’t you know they both were delivered before my granddaughters who was the first one ordered. To date she has not received the card. I should have ordered more than confetti so she would have received hers by now too but still waiting. I signed up for the subscription but I’m not sure I’m going to keep going because cards take too long to deliver by the US mail. Also I added my return address but I must have done it wrong cuz the 2 delivered didn’t have it so they didn’t know who sent it. I watched the tutorial but it is not completely intuitive on how to navigate. I had to redo multiple times cuz I couldn’t get it right and that’s probably why no return address. What happens if her card never gets delivered? UPDATE: Card was delivered.Version: 5.0.22
✓ Great Concept, Not ReadyI want to love this service. Great concept - personalized greeting cards, simple online ordering, cheaper than a retail card with a small percentage of the effort. The problem is execution. Ordered an anniversary card on 6/13 for 6/19 event; said it was mailed on 6/14 so thought I was in good shape. Still has not been delivered as of 7/6. Contacted customer support and they offered replacement instead of refund; while that was of limited value after the anniversary I said ok. Replacement mailed on 6/24 —— still not received as of 7/6. At this point I don’t know if the problem is Felt, the USPS or something about how the handwritten address is displayed (I’ve never had a piece of mail not get to its hand written destination before), but my conclusion is that I can’t count on this service no matter how much I like the idea. I’ve suggested that they just print and mail from regional centers to cut mailing time to 2 days and to reduce risk. I wish them the best and may try again in the future for something that doesn’t matter. But, just know you can’t count on a card arriving timely (or perhaps at all)..Version: 5.0.23
✓ No Apple ID :(So unable to try..Version: 4.0.97
✓ DisappointingReally not well designed app. 1) few choices for cards, 2) the undo button disappears when you scroll to the bottom, 3) it asks for zip codes on international addresses (which don’t have zip codes), 4) when you go back a step to re-edit your card, THE ENTIRE CARD IS BLACK (the text is faintly visible)...what the heck? It’s a bug..Version: 4.0.29
✓ Want to love it but…When this app is working is it amazing. The quality of the cards are great, the options for graphics are beautiful and fun, and I like that I can hand write a note. I have been using this app for over a year to send family monthly photos of my daughter since we don’t post her face online. A big HOWEVER- I struggle constantly to use it. The app doesn’t load at all, or the graphics don’t load, or it crashes over and over. My phone is updated, the app is updated, and I try on different internet connections and different times of the day. When I have to spend 20-30 minutes day after day trying then giving up, until I often forget to send cards for the month, it’s becoming too cumbersome to be worth my money. Messaging for help gets no response. Strongly considering cancelling, though I hate to because in theory it is such a great service..Version: 5.1.7
✓ Be aware.The concept is awesome- the customization options and output are wonderful, the design library, quick processing time, tracking info, and affordable cost are all positives. Everything else has me frustrated. Once you have addresses in your address book you can still change the name during your order, and it shows correctly in the preview. After ordering, it reverts back to how it is in the address book, and there’s no way to resolve this. (IE when my kids want to send something to their dad/my ex, and we want their names on it instead of mine.) There is NO support. I contacted through the app, and by email, and through instagram. No response. By far my biggest frustration. There is a ton of room for improvement in the app, it’s clunky and too many little things to list but they add up for a frustrating experience. IE, on many screens there’s no Back button so you have to close out of the app completely and start from Home Screen. Can’t rotate photos. Can’t move text. Handwriting places in different spots in preview vs draft - not clear where it prints. Can’t send a standard open on the right card, the “perfect pair” opens on the left (I get when you’re trying to upsell accordions but when your platform is subscription-based, why??), a lot of the features are way harder to navigate on a phone vs a tablet… there’s a lot more - none of them are huge deal breakers but like I said, they all add up!.Version: 5.1.13
✓ FakeMy card it was never delivered ! I sent it twice and pay double..Version: 4.0.66
✓ Never receive the cardThe app is nice and user friendly. However I never received the card. It has been resend but still nothing. Then, I filled out a form to the customer service and still nothing...Version: 5.0.52
🙂 Greeting Cards and Gifts Positive Reviews
Greeting Cards and Gifts works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Greeting Cards and Gifts.
⛔ Greeting Cards and Gifts Problems
