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- 92.1SAFETY SCORE
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SIMPLE Mobile My Account App Complaints & User Negative Comments 2024
SIMPLE Mobile My Account app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using SIMPLE Mobile My Account? Can you share your negative thoughts about simple mobile my account?
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SIMPLE Mobile My Account for Negative User Reviews
✓ CommentI have a problem with my account I started out paying 30 bucks for my service all of a sudden I go to pay my bill its 54 dollars I call the guy tells me I have two lines i tell him no I don’t how is it that all of a sudden I have two lines without me knowing it he could not explain and didn’t try he said he couldn’t give me any information about my account and I could not speak with his supervisor he did not give me any kind of way to resolve this problem so I call back hoping to speak with someone else and this guy removed the other line that was put on my account without me knowing l would like to speak with a supervisor because there’s other issues. Florence.Version: 7.5
✓ Having multiple problemsI’ve tried activating my account multiple times but it never seems to work. The app is having problems with finding the SIM card I newly and accepting the IMEI. I tried calling customer support after 20 minutes she hung up on me not solving my problems or anything..Version: 7.5
✓ Don’t use your points if you leases a phoneI used my points that I worked long and hard to get but because I lease a phone through them and they use a service to collect the payment for my phone and for a service plan they are saying that I can’t use my points for a plan after fighting with them for hours over the phone to convince them that the plan never got used that I still had to pay cash. It was a huge head ache and I feel completely misled and disappointed with this whole company. I’m glad that I’m diligent and keep copies of receipts or I probably would not have gotten my points added back to my account but I can’t even use them so I don’t know what’s the fricking point in me having them. They told me well you can buy more data with them, well that’s great but I pay for unlimited data already sooo thanks for nothing!.Version: 5.0
✓ ReviewI have been with this company for 9 years, and it is very good, but a month ago I received a message from them saying that we have become part of the Verizon family, so you will be transferred to this company, and since I was transferred to it, I suffer from weakness and interruption of the Internet, so that I cannot open any app or communicate via WhatsApp I contacted the customer Service to fix the problem to no avail, knowing that I have friends who have not been transferred to another company ..Version: 7.6
✓ Dashboard does not loadYou get a 2 star till the Dashboard problem gets fixed you’ll see the loading wheel then a blank white screen you can access all the other options on the app but the Dashboard is no go.Version: 7.0
✓ This was a great company until Tracfone got in the pictureThis used to be the most underrated phone company in early 2010. I’ve had blackberrys, sidekicks, basic phones, androids, iPhones, and all types of other devices on Simple. Recently the service has been lackluster. It’s too slow to properly stream or do heavy browsing. Everyone is right, customer service isn’t the greatest and the value just isn’t there anymore. Sometimes I wonder how competitive Simple Mobile would be if they stayed independent? Or what they’d do to keep me as a customer since I’ve been here since basically day one..Version: 6.1
✓ App is Great , Company has downgradedImVery disappointing I’ve been a simple mobile customer since 2013 and I haven’t had any issues until now it is 2021 and I’ve been using the app to pay for my monthly mobile bill. I have an iPhone so I’m able to have a hotspot added to this line and I’ve paid for my additional hotspot through the app but I am now having issues receiving my data. I just wish the company can do better in resolving this issue for me other than trying to help me troubleshoot my phone five and six times or either issue me a refund..Version: 6.5
✓ More Characters in Nickname CardI want to have at least 8-10 more characters in card nickname. It to short and This option it is not filling my needs or expectations. Please add more characters and I will be happy to change this rate to a 5 stars.Version: 5.1
✓ Time for new providerCustomer service is ok. Switching to Verizon, not so great. I have more dead spots for cell service than before. Also don’t waste your time with trying to win reward points. Ever since I added a new line, all I win is “try again tomorrow “!.Version: 7.7
✓ Worst customer serviceThey changed my phone number when they were not supposed to, and then couldn’t retrieve my old number the same day they made the mistake. They then were supposed to deactivate the number that they switched my phone number to, and had my service plan to my other device, it took an hour for them to tell me that they couldn’t do it.Version: 7.9
✓ WORST COSTUMER SERVICEI’ve been having a recurrent problem for the past 2 months and have gotten in touch with 8 different agents, nobody can seem to fix the issue and they keep giving me the same answers, that they will call me back and I haven’t received a single call from them. I’m tired so I had to cancel the service and get another company that’s way better. Don’t recommend it, there are better and even cheaper options out there that really value the costumer..Version: 7.6
✓ This is the worse phone company i have ever been with !If you are looking for a phone company to choose from .. do not come to simple mobile they customer service is beyond poor they don’t help you with anything they constantly switch u over to a different person that tells you the same thing they are rude disrespectful they don’t know how to talk to the customers … they cut your line off without any notice everything about them is out of place i have 0 satisfaction and i will never recommend anyone to give their money to these people ….Version: 7.3
✓ Spray business nowI have used Simple Mobile for 11 years with no problems before. now it is owned by Verizon and in just a week I have had many problems until today my phone lost all signal. after more than 5 hours trying again and again with 7 different agents and in the end one of them tells me that to solve my problems I should get a phone from Verizon. 5 hours wasted to finally force me to buy one of their cell phones. Today is my last day with simple Mobile.Version: 7.5
✓ The Lucky Wheel is Rigged(For the Christmas/ Winter Special) I’ve spun it 10 days in a row and it always lands on the same spot, the lowest reward “5 points”. At first I thought it was my luck, but now I realized that the wheels were designed that way after your first few spins. The app also makes you sign in again every-time you close & reopen it as well. I downloaded this so I wouldn’t have to keep signing in as much as I do on Safari, but it doesn’t even offer me a “remember me” button. The app also only works as fast as your data/ wifi is, so it doesn’t work offline at all. However, it’s not the app I have problems with as much as the carrier themselves. I also have very slow data, (even though I use the unlimited plan!) it didn’t make sense that my devices were still running so poorly. I called and asked for a fix, but nothing they did fixed any of those devices. I even used to have better speeds before Unlimited!.Version: 7.0
✓ Reup with Pin # on appLoved this app before the reup with pin # was removed. BRING BACK REUP with PIN TO THE APP!!! Removing this made it very inconvenient and almost impossible to Reup without calling the customer service number to do it!!! Literally thinking about leaving Simple Mobile if this isn’t brought back because it’s turned into NOT SO SIMPLE MOBILE!!!.Version: 7.8
✓ Nothing simple about itI normally have a hard to paying my bill with these guys, there 611 number is completely automated, so I downloaded the app put my card in they charged me I have screenshots but it doesn’t show on there end now my phone off they asking me to pay again with no reimbursement from the first payment the stole from me. I hate it here, update I switch to another service provider and still no refund don’t trust these crooks please.Version: 7.7
✓ App Update FailureI use to really enjoy using this app, it was quick, simple and it worked but now, ever since the recent update, it no longer lets me login through the App. I can still log on the website with no problem but to log in through the app it just won’t work anymore. Very disappointing..Version: 6.7
✓ Doesn’t even workCalled them to have the log in fixed, doesn’t even work. Been on the phone for over an hour just to “find the issue”. Don’t forget your login or end up getting locked out and never receiving a recovery email..Version: 7.8
✓ These review are fakedI’m the CTO of a large company and I can’t figure out how to work the app. The user experience is terrible. Please NEVER engage with these people.Version: 3.4
✓ Unable to login on appWhether I enter my email or my phone number, then correct password, the login button doesn't respond at all. When I tried to activate and utilize touch id login, the password page appears for me to enter it; I did so, but again, login button does not respond..Version: 5.4
✓ Used Wrong PaymentI went to Re-Up my plan on the app and put in debit card details to pay for it. Instead it used my previous payment method, PayPal. My PayPal account didn’t have enough money in it, and therefore PayPal used my inactive bank account which also didn’t have enough money in it. Now I have an overdraft fee from my bank. I’ve called support and they have transferred me three times unable to help me. Now I’m waiting for a call back. There is a technical issue with the app, so just be careful with which payment methods are available on the app..Version: 7.4
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