My Boost Negative Reviews

My Boost App Complaints & User Negative Comments 2024

My Boost app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Boost? Can you share your negative thoughts about my boost?

My Boost for Negative User Reviews

✓ Boost ServiceI purchased a phone from Boost mobile in April of 2020. All was well , in Nov of 2021 I received a new SIM card and was told that I had to replace my SIM card in order for my phone to be compatible with the new 5G network. I put the new SIM card in and my phone has been dropping calls every since, I have called Boost every month several times a month and my calls are still dropping, a supervisor informed me that my phone might not be compatible with the new network, I need to upgrade my phone, I don’t know about you I can’t afford to purchase a new phone that I just purchased because you told me my phone would not work anymore after January if I don’t change my SIM card which was working just fine before the change. I have been a member of Boost mobile since 2009 and have never had a problem, I don’t think should be acceptable, They have no problem receiving my payment every month, my service should be forthcoming like my payments, I shouldn’t have to purchase a new phone that should still be in working order, I have been a loyal customer and I should be eligible for a new phone considering my phone was working just fine before you asked me to change my SIM card..JusKyreeVersion: 7.4.0

✓ Ugh“Effortless account access “ Seriously Boost?? How bout NO account access! This app has not worked in several months. As so many others have stated, when you try to open the MyBoost app it never opens. It stays on the authentication screen. I have tried their “suggestions “ and restarted my phone, uninstalled and reinstalled the app etc and nothing works. It is supposed to be a convenience to pay our bills through the app, but now we have to go to the website to do it. Not convenient at all. Fix this App or give us a new one that actually works. *EDIT*: Now they try to tell me it is my phone’s software. How can that be? So many other people are having the same problem. Are their phones supposedly messed up too? People keep complaining that the app doesn’t work and it won’t open. Nothing is ever done about it. Thinking of changing carriers because of this..Ugh, seriouslyVersion: 7.3.1

✓ I would never recommend Boost Mobile to anyoneI have said it in the past and I’ll keep saying it. Boost mobile is a joke. The cell service is a joke, the so call customer service is a joke. I would rather pay double or triple my bill then have to deal with these people ever again. So I had virgin mobile and they merged with boost. And since then all has went downhill. Right after I switched, my phone broke so I bought a brand new one off boosts website. Turns out it was broken. I tried and tried and tried and all people either hung up on me or refused to help! Now I’m stuck with a $650 phone and stuck with boost until this phone completely stops working. But as soon as it does, I’m taking my service along with my families services elsewhere. Trust me, a cheap phone bill isn’t worth the fight I’m fighting..AndeepieVersion: 7.3.0

✓ You guys are “FRAUDS”You signed me up into a program without telling me. I feel that though I was scammed by a retailers. I should have known when his sales rep told me that I can get a phone for $300 and I would not have to pay a phone bill for a whole year. But the kicker was that I could not use my credit or debit card it was cash only. Thinking back you so much credit or debit card would’ve left a paper trail and there’s something you guys didn’t want. You have no right to sign someone up in a program and then you didn’t even tell me the dues and don’ts. It was no contract just so there was no fine print. I will not accept what you guys have done to me so I will not go away quietly I’m going to call every and anyone with boost mobile so that they can rectify the situation I’m not going away and since you’re tired my service is all I paid your two months I mean twice and by time I finish with y’all I want my money back good day.Starr Denero 💯Version: 7.4.0

✓ DisappointingI’ve been with this company since 2006 I go way back from when you had the walkie-talkie phones I started out with sprint but when boost came along with the walkie-talkies I went to them I have paid my bill on time every month no problem never been shut down I just purchased a new phone that I’ve had problems with from day one the first problem was I wanted a iPhone 12 that was purple I got I phoneI 11 red I’ve had so many problems with this phone and no one was willing to help me resolve it I want to go somewhere else I know you don’t care but you ask for my review but I’m scared I might get treated worse off than what I already feel as though I am the representative I talked to was very intimidating to me I could go on about a lot of things that happened within the time I purchased my phone but I want thanks anyway for your service from a 62 yr old that feels intimidated.Never Had To PayVersion: 7.4.0

✓ Boost is HorriblePlease, please,please! Don’t switch to Boost! We made the mistake of switching from cricket. Worst mistake ever! All because we got tricked into the free phone they made it seem like it would be great. The same day we got boost I received a message that night we had exceeded our data limits. But yet we’re told we have the ‘unlimited’ plan. Data isn’t the only problem as we have dropped calls constantly. Our phones are so screwed up my husband complained I didn’t answer his calls so there we were sitting next to each other and he called me. My phone never rang yet the call kept ringing on his end and took him to my voicemail. It wasn’t until the third time that the call actually went though and rang on my end. So again, take my word for it don’t waste your time or money. Not to mention risk loosing an important call.B.o.o.s.t Rip offVersion: 6.8.0

✓ This is about boosts serviceI had boost for years, what do I get for my payments being on time, it getting smaller is a lie. After mAking my payments on time for a while, I lose a week of my service, they told me it was towers being worked on. My phone worked fine just before I changed my number, I told them I changed my number, everyone I know who has boost their phones are working fine. Now I can not get a hold of anyone from support. I’ve told them several times I take care of my father I am now confined to my house because I can’t leave with out my phone. It’s effecting my job now & I have to depend on other people to run my errands. I also just bought my new phone for $300 and now I have to spend more then that to get a new phone and service from a new provider. Pay for their service if you want, but it could end up costing you a lot more then you ever thought it would..ThomasjwalshVersion: 7.3.0

✓ P.O.S. B.S. COMPANY.Boost Mobile needs to go down in flames. They are literal crooked thieves. Stealing people’s money, wasting people’s valuable time, falsely advertising service. Their customer service is non existent and their store reps could care less about helping people. They hide your account number from you so that it’s impossible to keep your phone number that you’ve had your entire life and switch to a new carrier. They are bandits. They falsely advertise LTE but I’ve never seen LTE on my screen. Never once in the entire 3 years I’ve had them. Just 3g with 2 bars or 1x with 1 OR 0 bars 85% of the time. NEVER ONCE LTE. I’ll be lucky if my phone even gets any service at all. It’s literally 15% of the time without service at all. Even though it’s still getting charged and paid for. Boost mobile needs to be sued for various reasons. They are everything wrong with corporations.WatermeloncarlosVersion: 7.1.5

✓ Boost customer of 8 yesI have been a boost customer for over eight years I started on A $50 unlimited plan and then upgraded to the iPhone SE in which they told me I had to go up to the $60 unlimited plan because they were switching to 5G network but I have never received 5G service ever I have also learned that the actual unlimited plan itself is a gimmick because you don’t actually have unlimited data they use the word high speed data and Limit that amount which would be OK if I could use regular services after my high-speed data runs out. Once your high-speed data runs out you are no longer able to use GPS, Siri, and are barely able to get on the Internet I called Costumer Service to try to find out how I could get on a plan with more high-speed data and was eventually hung up on after being told I would have to buy a data pack would you get some very expensive! It would seem like after being a customer for so long he would get some type of better treatment but I guess not and Cearley Armando Brown boost customer of eight years.Armondo brownVersion: 7.4.0

✓ What’s Going On Over There?😡My Boost app hasn’t worked for weeks! Can’t figure out if it was the most recent Apple update or if it’s a problem with the app. It just stays on the authentication screen. Doesn’t seem like anyone is in a rush to fix it either. Hey, fine. When they don’t get their money and I switch to Cricket it will be no sweat off my back. Update...I believe either the tech maintenance on this app has either been completely abandoned or there is not enough staff on duty due to COVID-19 cutbacks. For almost 3 months now this app has not worked and according to the app history, they installed bug fixes a month ago. There is absolutely no reason why this app should not work on IPhone, period. Something is definitely wrong. To do anything you have to go on the website. And don’t assume by not going on there and paying like you normally would through the app that they will be understanding. There is no customer service to assist, so you better pay or they WILL cut service. Don’t try to use the non functioning app as an excuse. They don’t care. They know the app is screwed up by now and it is still screwed up. Newsflash...they ain’t gonna fix it..Former GruntVersion: 7.2.0

✓ LinkI love boost and have had great experience with this company. Now that I have said that, your insurance company has taken advantage of the elderly like me. My phone was stolen, I gave the police report to the boost store, the service man help me with all the things I needed to do. I sent in the two required forms, they said they couldn’t see it so I did it again. They never would call me back. My phone was phone thru gps but it was destroyed by being ran over we think. I still have phone, I had to buy another phone just like what I had but boost said I needed to upgrade because they no longer had the 7. ( I think that is what it is, I still have it in the case but can’t get it out). I never received the money to buy another phone and have always pd for insurance since I’ve been with boost, and still have it, but nobody wants to help me and boost says they have nothing to do with insurance. I just don’t understand when boost offered it to me. Still waiting for money..SusieqknilVersion: 7.2.0

✓ Bad service!I was waiting to post this but this should had been posted wayyyyy sooner. Boost reps sent putting on my service AFTER I paid my bill and receive the text saying I paid. The rep and supervisor refused to turn my service on and in the same tone, accuse me of lying and saying I could had made that text🤡. Not only that, but I ended up going to an emergency room that day (how ironic) and I could not call anyone. I had to use the hospital WiFi to reach my family, then I used it to reach a rep who saw my payment and saw what the issue was and addressed and helped. But all in all that was a horrible experience and to be still with them 😫🤦🏾‍♀️ But…… The ceo replied back to my message (after I harassed every other ceo in different countries 🤦🏾‍♀️but I ain’t know who I was forwarding my message to boost terms and conditions is in the grey area. Funny, when they reached back out to me they knew that couldn’t have happened in their countries 😂😂😂😂they was like this sounds like it happened in America 🤞🏾😞 But the ceo or whoever he was offer 15 dollars on my next bill pay, to apologize for their inconvenience. All in all these companies are frauds and it’s just sad, they only care about entertainment and nothing else and that’s just what it is, this too shall pass and this company will be bought out or sold based off that, imagine what other people experienced from them. God will fight all my battles ❤️ 🤡.Keke L.Version: 7.4.0

✓ It’s fine..The Boost Mobile app is fine,it shows you what you need such as data and hotspot usage and your current data plan. The app was working fine up until the country went into lockdown,I understand that it could be Sprint/Boost Mobile not having people to Monitor the app or as customer support but I don’t understand why I can’t get past the authentication screen. I understand if they have no one monitoring the app, it just slightly irritates me that I have the app, that should make it a bit easier for customers to see their usage, that doesn’t work and a website which that does but could take a little while longer since you might not automatically log in. To me it’s not a big deal if you have no one there to keep the app working, but I would like to use the app, it’s organized, has customer support in the app, and overall looks neat. If you do read this, thank you and sorry for any grammatical errors..TryavainlaterVersion: 7.2.0

✓ Worst service with the attitude and crappy app everFirst, this app really bad. Every time try to contact agent thru chat, it drops before even type the message, it takes me more than a dozen signing in to ask one question via chat. Second, so I ended up calling agent directly, complain about lousy service (data not be available, when it should be plenty)they agree to credit $10 for the inconvenience, but only credit a half of it, so I complained again about the credit, the supervisors was very rude with the attitude, although he agree to credit the remaining half, their way to credit back the customer is do strict that it gave me further inconvenience to just to use the credit towards the billing was the extra huddle they put me through. I was with virgin mobile for 10 years, now that boost took over, I’ve been having nothing but bad experiences with their service since. I’m so done with them..Otakky galVersion: 7.4.0

✓ Good customer!I’ve been with Boost mobile for a long time and I had one month where I had my bank account hacked and I didn’t pay my phone bill on time but it did get paid or actually I think Boost mobile helped me with some type of payment plan for that month. Thank you for helping me Boost mobile! My only issue is that I have always paid my phone bill on time like clockwork and just because of that one issue I can’t get financing for a new phone through Boost mobile. Apparently, you have to have 12 months without any missed or late payments. Even though, I have been with Boost mobile for a few years and I only had that one issue and I can’t get financed for a new phone. The only reason I’m still with Boost mobile is because they helped me with that one month. I feel if someone has been a good customer for a few years they should be treated as such!.JohnbadleyVersion: 7.3.0

✓ I Used to Love Boost But….I’ve been a customer with boost since US Cellular traded me off like a football. I never liked T-Mobile. Ever!! After the Boost T-Mobile “merger” I was treated like a snotty nosed stepchild. My service has become less than adequate since Boost sold me out to T-Mobile. Currently I get so many scammer calls a day it’s ridiculous. The reception is so bad now, when I do get a call from actual family or friends I hear them clearly but they can’t hear me. I used to recommend Boost to family and friends but the service speaks for itself when they can barely hear me. I used to recommend Boost to everyone but I’m currently looking for my family and friends to give me some referrals. Boost dropped the ball.NeenzINameVersion: 7.4.0

✓ Worse customer service ever!To begin with, I would like to get someone I could understand and someone who talk louder. I was on the phone half the day trying to get a new payment method and it kept declining my card. It was not my card. It was customer service. The problem was they never put my new address in when I called it in. I figured that out today and was finally able to get a card in I asked for a customer service rep, and the girl came back like 10 minutes later and pretended like she was her, then when I wanted her supervisor, she said she couldn’t transfer me and that a supervisor had up to 72 hours to call me back. Why did she transfer me to herself and pretend to be a supervisor but she couldn’t send me to her supervisor? I can tell you why because they live through their teeth they need to re-train them and get some English speaking people in there. 17 years I’ve been with the company and it just gets worse and worse as for the phone service it so it is good..LesleefernVersion: 7.4.0

✓ Boost Up Program Interception by 3rd PartyBe aware everyone of scammers! I know what to look for and how to avoid but some how my phone call to boost mobile to unlock my paid off iPhone so I can “Boost Up” was intercepted mid-call by a 3rd party claiming that “Boost Up Program just expired but luckily for me they have a 3rd party that has the same promotional services” I was looking at the current boost up webpage copyright for 2023 while on the phone so I immediately called her out saying “this is false advertisement if what your telling me is correct “ as I read the website details but then I hear a “click, brrrd welcome to boost mobile, for espanol press 1” automated services! She hung up and forwarded me back to the actual boost mobile line…. I’m not very happy with boost mobile in general it’s such a hassle every time to upgrade or with them sending me “bad” SIM cards.. I’ve been trying for a week to buy a phone!.Lord0fThundRVersion: 7.4.0

✓ Set Due DatesI love the service I get ,but it seems that other than dropping service then picking back up later ( risking losing your number) is the only way to change my payment date. I’m currently coming due around the end of the month and want to change it to the first week of the month. Tried making a PARTIAL payment like an agent suggested, but that didn’t work and I had to pay the full months balance to get service back on. Overall service is great, but this lil detail forced me to drop from the 50$ plan to the 35$ plan. If I can get service set to the time I want, I’ll go back to the 50$ plan..C. PerdueVersion: 7.4.0

✓ Manager ComplaintI talked to a representative named Victor and explained that 2 of the members on my family plan are in Florida without power and cell towers and what little reception they do have is rare to speak with them. I ask if there was anything Boost Mobile could do being a member with Boost Mobile for 11+ years and I never missed a payment and the one time I ask if there is any exceptions that can be made Victor said no it expired and I asked if they can help at all with making a partial payment and again was told no. I don’t know how low that customer service could be to be told no when I have been a member this long. I ended up having to pay the full phone bill even the 2 lines for the people I’m Florida and the rep showed no compassion or empathy for me at all. Said nothing could be done and no manager could do anything. I am telling everyone and posting this on all my social media platforms which all have a huge following about how Boost Mobile treats customers after they’ve used their service for over 11 years. Worst experience ever and now I’m considering changing cell phone providers.😡.Tjd6991Version: 7.4.0

✓ Cannot access app!!I cannot access this App since the update yesterday!!! It just sticks in loading and then times out!! Unacceptable to not be able to easily monitor my hot spot useable!! Fix rapidly Boost. Mint mobile is calling my name, don’t give me the last reason during these very hard finical times!!! Update!! Your chat customer service feature is completely shut down!! 35 minutes on hold for a rep with the same insulting message telling me to use the boost app!! Your a billon dollar company with a 10’s is billion dollar parent company. In the tech field nonetheless!! How you could not move the bulk of your service team to remote work within weeks is beyond me!! May will be the last month I am a costumer of Boost or any subsidiaries of sprint. I needed a new iPhone anyway and I’ll take the opportunity to take by business elsewhere!! I’d have been more than happy to tell this to a actual rep if you had any available!!! For shame boost for shame!!!!!.RCJ2014Version: 7.2.0

✓ No excuse for poor serviceWhat a way to waste my time I couldn't believe the poor quality service I received from this app.. to call customer service is a joke . All I wanted was my account number to change company because of the awful quality of service and I got bombarded by idiotic advertising embedded in the phone call I can truly say I hate the way this company operates . I downloaded the app and it was a waste of space on my phone and could not provide me with my account number . They make you talk to somebody who is over seas somewhere else and dosent understand me and was no help at all on the contrary I got punished and put on hold multiple times and I am currently on hold as i typed this review I would give them a -0 if I could.Gladys818girlVersion: 7.4.0

✓ Still broken.Several months later and the app still does not function. At this point it’s obvious they don’t care at all about fixing it. Resetting hotspot early without the app doesn’t exist unless you want to try talking to support which the standard response to everything seems to be “Our towers are being worked on/upgraded” or something along those lines. Literally the only thing keeping me with this company is the amount of hotspot you can get for the price. I am not aware of any other provider offering 30gb for 60$. Most other service are more expensive for much less data. I don’t have cable internet where I live, so this is very important to me. Basically if I run out of hotspot I’m out of luck.."The crafter"Version: 7.2.0

✓ Future E-SIM Support ?Been with Boost all my life (don’t know if that’s a good thing or bad). The times are changing now.. iPhone 14s are around the corner & they’re coming out as E-Sim’s (digital sim cards). As of right now you guys don’t support E-Sims🙃.. If you want to keep me as a loyal customer of 20+ years I suggest you get with the program Boost Mobile! Because I’ve already pre-ordered the iPhone 14 Pro Max & I’ll use it with or without your service😬 Sidenote: When paying your bill or viewing other plan options, why do you force out of the app & into the safari browser? I thought the point of the app was for users to do everything IN THE APP🫤 (my reasoning for giving 3 stars).Zakar627Version: 7.4.0

✓ App Doesn’t workI have been a loyal customer for a couple years now. I haven’t had any problems with Boost until recently, the app stopped working after the last update and the cell signal is very weak all of a sudden. I have called customer service repeatedly with absolutely no help. The worst customer service I have ever had. I have attempted to get the issue fixed at a couple of their stores by me with no avail. My husband can send me a text message and I might get it 2 days later if at all and the same is true with my voicemail. I live in a major city so there should be absolutely no issues since their brick and mortar store is right here as well. I am done with Boost and all their BS. Would never recommend them after the experience I have encountered over the last 6 months..DebbieL73Version: 7.2.0

✓ Change carriers before it’s too lateSo. The other day I went to pick a payment at the store and well it was closed. It was not supposed to be close but it was I called customer service and then for me as you get a boost card as forgot to mention to you that the ACP program was not working for them so I could not get my discount received. So I’m going to the store to get my boost card and the only one they have there is the $35 one I have the $50 plan with you because of the discount but because their system was down I was not able to receive it. So anyhow, you lower my plan to get the $35 card. Which only comes with 10 GB. I have to pay. Five more dollars which now makes it double the amount that I normally would’ve paid and I still have a weaker plan and 19 days left and gb. So I’m telling you customers and your resume reading this. Take caution did you not going up to there mistakes if they have an error on their end, you still have to pay for it so I can just go to Verizon go somewhere else. This is not a good company to have a service on. I plan on doing so myself next month..Mou thugVersion: 7.4.0

✓ Not KoolI am unable to text while on the phone. Other than. That it’s okay. Wait, also, traveling, I may lose service. You turned my phone off after I made a payment. I added a feature after payment and the computer stated I will pay $7 extra on my next bill. Yet, although I was current minus the new feature, you turned my service off within 2 days. Not Kool!😔 Okay, its a new day since I wrote the comment above. When I apparently used all my data for the hotspot it messed up my phone use. I was unable to log into My Boost. That was annoying. I wanted to chat to see if I could buy more services or something. It is okay because apparently you do not value your long term customers. Today you should be unlocking my fully paid phone. We dont have to know what will be next. Peace and Blessings!.MoAhPinkVersion: 7.4.0

✓ INCORRECT BILL& INCOMPETENT PEOPLE ;(I have complained so much for the past year and especially the last four months over originally my phone came messed up the week the US was put on lockdown and my warranty was over by the time people went back to work and I felt taken advantage of but to top that off I did not getting any data on my unlimited plan the entire month of October and I have been treated so rude, unjustly, and repeatedly harassed by the clowns in your company’s escalation department and the call center people and since BRIAN & RYAN (( Thing 1 & Thing 2 )) are the “top dogs” there is no one for me to get help fro since the people in the stores cannot or will not help me no matter how mice I try to be. It’s monkey see monkey do there and if I can get this joke sold I’m done with Boost and will keep spreading the word !! For the last four months in a row my bill has been shut off due to this reason and I am had to go and pay to have it reinstated and start it all over because I can’t get a simple response so you get a one star because your coworkers so if you wanna fix the one star get a hold of the escalation department and tell them to do their job. Thanks in advance and have a great day!!.Jen~Nay143Version: 7.3.1

My Boost works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Boost.