Stripe Dashboard Negative Reviews

Stripe Dashboard App Complaints & User Negative Comments 2024

Stripe Dashboard app received 142 complaints, negative comments and reviews by users. Have you ever had a bad experience using Stripe Dashboard? Can you share your negative thoughts about stripe dashboard?

Stripe Dashboard for Negative User Reviews

✓ Very bad apps and very very unprofessional serviceVery bad apps and very very unprofessional service of Stripe. Looks like bogus cheater company. They are just taking our payments, they are holding our all 100% fund and not releasing to our business account. My client paid to me on 6th August 2020 and today is 10th September, more than 5 weeks gone, still I haven’t received my payouts, as per agreement they should release fund in around 7 days. They are also holding our 25% fund for 60 days, so unfair terms for business user. How can we run our business. They are providing platform only for they, not for business owners. Don’t use them. There are lots of others companies who providing best services with the same day or latest very next day payout..Hardik DholuVersion: 2.3.9

✓ Payout Delayed Over 7-14 Business Day Time FrameVerifying my account on Stripe has been a nightmare. Despite their friendly customer service- problems verifying my account has caused me to give them a one. I spoke on the phone with one representative and was assured my account “should” be verified only to receive an email later that day that I needed to upload additional documentation to verify again. After calling, there turned out to be something else wrong with my account. I sat on the phone for 2 days with reps to still not have my problem resolved. A problem I cannot fix from my end. Different representatives contacted me about my issue via email, and while timely and polite, my problem isn’t solved. The hold on my account hasn’t allowed me to receive any payments and I am 100% self employed in a small growing one woman business. Not receiving any payments this month has caused delays of paying bills and being able to support myself. Super disappointed in the time frame my account is being handled..Calan SotoVersion: 2.7.1

✓ Handy app for businessesI have been using the app for a while now and it was all fine until the last update I think. Since the last update, the app keeps me logged out and every time I have to go with 2 factors authentication - not once but twice. I hope someone acts on this issue to resolve. I’ll change my review soon as I see the update where I can stay logged in for at least few weeks as I know for security reasons we get logged out and must go through 2 factors authentication. I have Face ID option on like I always have been..Bipin GondaliyaVersion: 2.9.1

✓ MisleadingHaving a background in merchant services, I now concur this company is a joke. They “approve” your account while secretly it’s under review still. You’re given the green light to start taking payments/invoicing. After a couple of sales I get an email stating my account is now considered high risk, claiming this was decided after reviewing my website. Shouldn’t your underwriting team review my website before approving an account like ALL other processors do? The email also claims there were unauthorized charges by the customer. I send invoices, customers enter payment on their end to pay invoices, that’s how it works. I’d love to hear them explain how these charges were unauthorized. Based on the other reviews that all seem very similar, stay away from Stripe. If they keep holding your money, just contact your attorney general..Nick GloboVersion: 2.3.9

✓ Where is my payout?3 weeks a much needed payment made to me is still sitting in your coffers!!! Feb 3! Its now the 21st! My family NEED THIS MONEY!.RickTonerVersion: 2.7.3

✓ No iPad appHow is there no iPad app yet? This is very silly for a tech company like this..K-town-guyVersion: 2.12.0

✓ Rip off and wish you could give 0 rating!!!Not really the biggest fan, expensive and slow and they use copy and pasted responses. I’ve been waiting nearly 4 weeks now to have money released. They don’t provide clear information or proof and all the responses are the same. Worst rip off company. Please be aware and shop around. This company does not look after you at all..Tory4216Version: 2.7.2

✓ Good app but reluctant pay out methodAre use Stripe and Wise payments to accept payments in my online shops. With Wise payments I can withdraw payments to my bank straight away. With Stripe, if I have $10,000 on the account, it pays me 150 this week, 1000 next week, 200 the week after, by which time another $10,000 has come in. So far every $300 that comes in they only pay $100 out and always keep most of my balance in their account. Which I consider holding my funds over greedily. therefore tell most of my customers to use Wise payments to pay me so it goes straight on my bank instead of having to wait four weeks to receive a payment and have it split into five different small payments by wise just so that they can make money with my money in the meantime. Much too slow to pay out my balance and they split it into very difficult to understand portions. there's definitely a scam with keeping hold of peoples money for too long before they pay out.Thailand-AmuletsVersion: 2.10.4

✓ Exposes small businesses to riskOur business makes bespoke accessories to order online. In one instance a customer had incorrectly disputed the charge with their bank without first contacting us. Stripe without question deducted the payment from our account and then proceeded to inform us there was nothing they could do, absolving themselves from any responsibility all the while taking sales commission from us. I hope in the near future these faceless tech companies will be disrupted by services that actually care about their consumers instead of mindlessly prioritising scale..NorthmomoVersion: 2.5.6

✓ App shows diff info to onlineThe app shows me different information compared to the online account. For example shows all transactions refunded, where as the online account says two are pending. So I’ve deleted the app as it’s no help to me. Customer service is also absolutely abysmal. Everyone’s very friendly and polite but you might have well have an AI bot answering the emails for what use the replies actually are..DawbesVersion: 2.5.7

✓ Discriminatory (i do not recommend them)Im puertorican, we have little to no payment apps options here. A artist recommended me stripe, i made the account, finished it a few weeks later- 1 hour or so later that day(august 13), my account is blocked. Apparently after being reviewed they decided i was a crowdfund, when im just another artist like so many other who use it. After around 4 to 6 emails, i gave up, they didn't change their mind and i went ahead and deleted the account instead of waiting for the 24 days. (August 26) I go on twitter and guess what! Another artist had the same issue! But surprise, their issue was resolved!! What difference did we had professionally? Nothing, we both used kofi, we both draw digitally, we even are stinky furries. There is one difference tho, he's white and im not. I don't want the acc back, i want EVERYONE ELSE TO KNOW HOW DISCRIMINATORY AND INJUST THEY ARE!! Either all or none. There are more than just a few artist using stripe, aren't they crowdfunding too? Why was that artist, who also used the Kofi link on their business account, resolved but mine wasn't?? If y'all don't want to be called racist, discriminatory, then judge everyone equally. I do not recommend them..SkyKidKronyumVersion: 2.7.8

✓ DisatisfactionI had to give a partial refund to a couple of customers because they charged the wrong price. This was not possible using my previous financial service. So, I switched to stripe.I am a baby boomer and I can't tell the balance in my stripe account. I was making refunds and came up with a negative balance and stripe notified me. But the only way to increase the balance in my stripe account was to wire money from my bank which is costly and slow. I moved money immediately from my savings account to my debit account – but stripe wouldn't take it from there. It's certainly a good reminder never to have a negative balance with stripe. I put an extra four or $500 and my stripe acct Sometime ago and now I can't find it. Does that mean they sent it back to me or that it's in something that I can't find on the website.12345678910-71Version: 2.5.4

✓ STAY AWAY! use square insteadSTAY AWAY FROM THIS SERVICE AT ALL COSTS. I just set up a small business and started taking orders. Stripe took around £500 of my money and then claimed my account isn’t eligible to use this service. All because I had to process a few refunds. Refunds are a normal part of a business? However stripe deems them as too risky. How can you use stripe for a small business when they cannot even understand or accept refunds. I now have to wait 3 months for my money to be sent to me :( I have no money to pay bills with this month. I have now transferred to SQUARE. Use SQUARE!!!!.By stacy torsoVersion: 2.7.7

✓ Have to manually refresh to get updated infoA few problems with this app. When I open it the information is outdated for today until I manually refresh it. I refresh my MRR then go to my balance tab and guess what? That is still out of sync so I have to refresh that again. Gets pretty annoying. The other is that I can’t compare todays gross revenue to what I did last month. You can kind of do that on their desktop version but even then you have to manually change the comparison date. Would be nice to get a rolling comparison…e.g. if today is October 28th then it shows my gross revenue for September 28th. Then tomorrow it shows the comparison for September 29th automatically. Like I said desktop version kind of does this but doesn’t do it automatically which is also annoying.BrentSpeaksSpanishVersion: 2.12.0

✓ Lack of customer serviceStripe has the most misleading website! 1° NO PROMPT CUSTOMER SERVICE If you have any issue with them there is NO phone number to call only via email or you leave their number and they will call in 30mins later in a drop call where your phone will ring one and drop out leaving with no time to answer although the website say 3mins. 2° FAST PAYMENT DOESNT EXIST Took me 30days to have the funds in my stripe account and even after talking to 2 differents customer service team member still haven’t receive my money in my bank account and they said it’s because I haven’t provided an website or instagram account of my business WHEN IM A SOLO TRADER AND I DO NOT HAVE ONE 3° UNTRAINED STUFF People answering answering by the standard Q&A from the website so if you have any questions that isn’t in the website Q&A they don’t know the answer Ok platforms but the updates haven’t been updated on theirs Q&A so isn’t a very straight forward system as you read things and nothing alignes with what is written in the website.Another subscription 🤦🏻‍♀️Version: 2.8.2

✓ Room for improvementOur team use this app daily and would be nice for it to match the feature sets of the web application. This is critical for many high frequency use cases such as partial refunds, looking at invoice payment IPs etc….U6fm9sVersion: 2.12.1

✓ Not on the sellers side for disputes.I wish I could give stripe leas than one star on this one. I’m actively looking for a new payment managing app. A customer disputed a month old transaction ‘on accident’. Stripe immediately refined the charge and charged me a $24 fee for the dispute, THEN sent me an email about the situation. Wow. No opportunity to provide proof of the transaction. I politely reached out the customer to inquire what the issue was, she replied that it was an accident and informers her bank. Great, I provided this in my rebuttal on the matter. A month later I get a ‘Your dispute is closed, and ruled in the customers favor’ What?!? The standard ‘It is not our decision, but the customers bank...’ email has completely turn me off to this service. I’m all about buyer protection but this is crazy. I provide all the proof you requested and now I’m out $140+ and the product, which Stripe just gave the customer for free. Thanks Stripe..All the nicknames...Version: 2.3.9

✓ Doesn’t do enough to stop fraudDoesn’t do enough to stop fraud.LoganmacwalaVersion: 2.10.4

✓ Takes too long to get the moneyIt takes about 3-5 business days to get the money in the account. These days, that is way too long.KkBFPVersion: 2.7.9

✓ A really good payment platform but questionable App.So this is my updated review, my original review is below that. I’ve been using the App now for 6 months. My updated review is more disappointment. Stripe, please use some of the profit from your $20 billion in revenues to create an app that works. More specifically, the charts are horrible. The are not correct and they are limited in options. The last couple of days the YTD don’t even have the correct revenues under the correct months. Yes I know I can use a desktop for more charts, but that’s not the point, I rely heavily on this mobile app to run my business. Please, get it together! I really like Stipe. Their service is reliable and simple. The app works well and is straightforward in design and simple usability. My only feedback is it’s lack of reporting on the App, and what’s is there is limited. Having a year over year comparison my month would be good to show growth would be good. I don’t care about the year over prior month because the number of days are different..Billyboy99507Version: 2.7.3

✓ Poor user interfacePayment information comes though too late. Hard to reconcile your sales at the end of the day if you can’t get a total of approved payments. No phone support, very limited online support, overall a poor merchant experience. But I guess we now have an online store so they get an extra star for that..Customer1324354610Version: 2.3.9

✓ Disgraceful treatment of charity clientConstant demands for company information - block payments - go somewhere else. I was locked in by a third party booking agency ‘cool camping’ After a month of computer generated emails with soft soap ‘desperate to solve your problem’ and just being referred back to a portal for validation that had no options for a charity user, I twigged it. The computer/mindless checker, never reads more than 3 lines, so when I wrote a 3 line account of my activities, I got revalidated. Shame on you Stripe. They havent heard of the Church of England as a charity in California....why should they care!.ArcencielhameauVersion: 2.4

✓ Horrible customer service and steals clients moneyI had a client sent me a payment through stripe and then they sent me an email about a dispute that my client and friend never did. Then they kept the Payment in the stripe account and when I emailed them to try to rectify the Situation they don’t respond and my client has yet get her money back and I can’t touch it either. I doubt there is an actual customer service and they falsely Flagg payments as disputes and then shut down my account with payments stuck in there 🙄. And I’ve sent emails for a week straight. NOT A SINGLE RESPONSE. WILL NEVER RECOMMEND THIS PLATFORM UNLESS YOU WANT TO HAVE YOUR MONEY OR CLIENTS MONEY “LOST” in limbo and no response from any customer support. Obviously if the money doesn’t go back to my client I’m this week I’ll will definitely direct her to look into legal action against the platform that stole her money. On a Fake dispute.AsmylezVersion: 2.4.2

✓ Worst Invoice App I’ve ever triedThe percentages taken out, the added on fees for processing, are outrageous. Then on top of that when they mess up and back bill a customer labeling it as something the customer is unaware of, the customer disputes the claim and Stripe takes that money out of your account even though you’ve already refunded that money 3 months prior. For context i run a paint company and completed work for a customer who accidentally paid in full in advance. Calling her back and telling her it will be several weeks before we can start, I feel more comfortable taking a small percentage and then getting the rest upon completion. So I refund her money back. That money goes out of my account within a few days. Fast forward several months and I get an email stating there’s a dispute for “product not received”. I try and contact stripe and I get nothing but a email stating I have to fight that claim myself and hope the bank takes the evidence I have (screenshots of the customer telling me what the charges were labeled as “Masonry”, and that they’d cancel the dispute.”). Look on my bank account today and see over a 1k taken out for that dispute even though it was canceled. Plus fees and other charges added onto money ive never received. It’s a scam, I’m essentially paying for their mess up so regardless they end up making a few dollars. Do not recommend in any way. Stay away from this invoicing service if you can. Plenty of better ones out there..Joshlyn qVersion: 2.5.6

✓ ScamStripe is a scam. They charge 5.99% not 2.99% And when I pulled a report from then they actually were charging me 15.14% that’s more than three times the advertised. And when I call they say that’s strange we will have on of our experts contact you and they never do. Where is central bank from these hustlers ?.TruthtellerspeakingVersion: 2.10.2

✓ DisappointingDisappointing to say the least .I have disabled credit card payments on my invoicing package. Stripe have held onto my credit card payments for over two months claiming they want additional information which I given multiple times. Still trying to claim all my payments for works I have completed months ago! Never will I use stripe again..Mick farugeVersion: 2.4.1

✓ I wont recommendVery slow in processing the money..Uzi345Version: 2.10.2

✓ MOST INCOMPETENT FINANCIAL INSTITUTIONSTAY AWAY FROM this platform at all costs. There was an issue with matching names between my stripe business account information and my business bank account. I continued to submit supporting documentation multiple time (over 5 times) and instead of calling me to let me know what was it that they were specifically looking for, they kept and continue to decline the document without further explanation. I have contacted their costumer support personnel, which were very polite and had all intentions to help, they were unable to help resolve the issue due to lack of proper training and being inadequately equipped or supported by management. I honestly believe this company is scam and does not actually have licensed accountants to help resolve taxation issues. Why? Well the answer I was given by the rep didn't make sense and didn't sound legitimate. I was told that the name of the business name on the SS4 form given by the IRS didn't match the one on the bank account - which it did - just the bank account didn't have my own name on it because it's a business account and do business as XYZ but it clearly stated I'm the bank account owner. Here we are there weeks later and they're still holding my payout s hostage even after providing proper documents and contacting them multiple times. I'm still waiting on management phone call..Jaydrian 20000Version: 2.10.2

✓ Liars and thievesThey have caused two of my clients to cancel due to their constant delays on paying the money in to our account, we do not as a company policy purchase any materials for jobs until the money has cleared and is in our bank, I constantly get told the money WILL be in our account in no more than SEVEN DAYS, the first time took FIFTEEN DAYS, and was only paid into our bank when threatened them with legal action, but it seems they just have not learnt and do not care, this time is so far day ten and everytime we get told it will be “ tomorrow “ and then payout gets delayed by another day, the damage they have caused is irreparable and it has cost me two clients, and their fee’s are not what they promise when you sign up, IF YOU HAVE SENSE AVOID THESE THIEVES, LIARS AND COWBOYS who are not interested in your business just your money.All In The WrapVersion: 2.7.3

✓ Stripe will cost you money and TIME.Stripe will process your payment quick and easy BUT you’ll be waiting TWO WEEKS to actually see the money in your bank account. That’s two weeks of Stripe earning interest on your money..MartinwnitramVersion: 2.2

✓ Poor serviceI keep trying With this app but every time that I get a payment they claimed that the card holderDidn’t make the payment and I’m just sick and tired of their customer service they copy and paste the same email and they always want to hold your money and never release your moneyThey’re always trying to hold your money , they never get back to you about your account, no customer service number Then on top of that they send you this same copied and pasted email and they just change the name very fraud I hate this company with a passion its a WASTE of your time . They lied and told me that they were going to keep releasing my funds until I got all my money and held it in reserve didn’t send NOT ONE EMAIL about it . Do you think im gonna wait til 90 days ? No I am not . Do not use this fraudulent app nor service that they’re providing.Luv22thisssVersion: 2.0.2

✓ 👍Very good app.Pami sainiVersion: 2.1.1

✓ A difficult app to use and keep - keep clearEnded up having to get this app to use it with Facebook Marketplace for my business. Sold a few items and got the money sent to stripe. Had to wait nearly a month for payment which is far longer than similar apps. On top of which, they notified me there was a customer dispute - none of the customers contacted me nor did stripe say what happened - they just put my account on hold and told me to verify my phone number. After verifying my phone number there was still nothing they could do and just closed my account and refunded..HabenlsvwnakaVersion: 2.7.7

✓ Generally GoodA bit frustrating that credit card cost is not charged to client, it really adds up when you loose $2 for every $100 paid. Also, you have to wait 'up to 7 days' for money to appear in account. It a big wait for a small business as cash flow is everything..NarcowomanVersion: 2.7.2

✓ MThey have asked for my own private messages of customers, confidential information even tho they have every detail of my life an still won’t let my money be processed into my account. Never seen anything like this in my life.Adhevdod fuxmdVersion: 2.7.8

✓ It’s OK so far… : /I tried decided to give straight I try, I was a former user of Square for multiple years. I figured I could save myself .6% over the course of time that adds up. But I’m having an issue with my deposits being deposited promptly. Even after the initial week. I’m 10 days I have processed proximately 10 to 12 different sales, it’s taking about three days to get those in my account. I’m just not used to that is that the norm? With Square, I had a Square debit card and within two minutes of me running the transaction it will show up on my debit card. I went through all the settings and I have the settings on to one day after the sale deposit. I pause my review to give them a little more time with the deposits. I am now three months in to using Stripe and still if I run a charge on a Sunday or Saturday it does not get to my account until Wednesday of the next week that’s why I rate it three stars..Byan9812&Version: 2.6.3

✓ Absolute rubbishSo I signed up to this through invoice2go. If I’m honest I prefer bank transfers but thought I’d give it a go. Oh how I wish I hadn’t. I sent a quote though invoice2go with a payment option to pay a £200 deposit with Stripe. The customer paid the deposit a month ago which I still haven’t received. After emailing stripe it’s because “I don’t qualify” and they’ve now sent the money back to my customer with “5 to 7 days”. I’ve now had to suffer the embarrassment of contacting my customer and telling them that I now don’t qualify for stripes service and politely ask them to look out for it appearing back in their bank account so that they can now pay me by bank transfer. A month has now passed since they first sent payment. Stripe. Either do it or don’t. Don’t take a payment and then say no. If you’d have said no straight away then fine. Don’t take payment and then say no so people have to suffer this shambolic service. I’ve never really got why people pay companies like this commission to, in effect, get payment late. Why not get paid when the customer pays and avoid paying commission? So, in a nutshell. It’s a BIG no from me..Richard from LeedsVersion: 2.5.0

✓ Crappy service!I’ve been using stripe for a few months now & it’s just a let down. As a business, I rely on payments. MY income takes ages to get to my bank and the dates it says it will reach me constantly changes as well the amount. I’ve now disbanded my stripe account and gone with square up. Reading other reviews that are similar to mine make me think this is something stripe needs to rectify!!.Brookie1234457809865Version: 2.6.3

✓ Most difficult company to deal with.I have seriously never had more difficulties getting my own money than with Stripe. The paid out my first few transactions no problem but have now decided to hold my money for no reason. Even their customer service reps agree there is no reason. Disgusting behaviour. All I want is the money I am owed. It’s not that hard..GAW failVersion: 2.3.9

✓ Typical faceless companyBe careful using this company, after 3 years of using them without any hassle they decided that because I don’t have a website for my business they would cut off my access to customer payments, they’re currently holding over $4000 worth of my money which I can’t even check to see if it’s there all I know is customers have paid into it but I can’t see if it’s there or if it’s been rejected. They can’t seem to understand that not every business using them needs a website to conduct business. All you can do is try and answer questions on their site to prove you’re a legitimate business. This is what happens when companies go faceless and uncontactable via other means. If your looking for a payment system I’d suggest PayPal you still have to prove to them you’re a legitimate business but they have a much better means of checking. And you can see your funds in there all the time. So at least you know your money is there..Jords1921Version: 2.15.0

✓ IPad app pleaseNeeds ipad app.LordGnartsVersion: 2.3.1

✓ Don’t do it!Took over six months to resolve the issue that involves $360 that I didn’t know was in a Stripe account.I use the Invoice app to do transactions and stripe was a middleman for money transactions and transferral of deposits. Stripe set on $360 for six months and didn’t let me know that this money was available to me. When I tried to challenge and get the money sent to my account they came up with a lot of excuses why I had to verify who I was in my business and what I was doing in order to receive my funds. It took me to contact a lawyer and contact the Kansas City prosecutor office to see that this was a fraudulent procedure within their department. When I inform stripe of their error they quickly addressed the issue and reimbursed my $360 back to my bank account. I would avoid this company at all cost..*%#{]Version: 2.8.3

✓ DO NOT USE THEMI am selling campervan fitting out service My costumer wanted to pay deposits so I could order his equipment and start on the project But guess what it took 12days for me to get the money that I could’ve have in matter of hours with a normal bank app transfer Then they charged me 75$ on 3500$ transfer It is absolute horror to be embarrassed in front of your clients while you try to survive in a new business Rubbish service.ShashuliVersion: 2.7.9

✓ Joke of a Payment ProcessorThese idiots waited until I had made £150 on their site, I thought everything was going well until they decided I needed to verify by ID (about a week after I made an account) I did the verification and then was sent an email saying that my business exceeded a level of risk, for no reason at all. Customer support was useless and my money was taken for no reason. I havent done anything shady or unusual but they banned me anyways. Dont bother with them.KzzenVersion: 2.10.3

✓ I’VE LOST THOUSANDS WITH THIS COMPANYStripe does nothing to protect small business owners against fraud. No matter what information is submitted on my behalf whenever I deal with fraudulent payments, THEY NEVER consider the small business owner. None of the cc processing companies are good but what choice do we have? At least PayPal requires the customer to send back the items before issuing a refund, stripe doesn’t at all. What is the point of a business owner creating policies in place to try to protect themselves, but the credit card processing companies won’t honor any of the policies? What is the point? This is so unfair and I am so irritated with these practices because there is nothing being done to protect me and other small business owners against fraud. I’ve lost thousands and thousands of dollars using Stripe, and as of today I will never no longer use them and I don’t recommend anyone else to use them as well, especially if you are in a high-risk business such as myself..Sheneka AdamsVersion: 2.3.9

✓ Be careful using this appVery very disappointed using this schedule app they charge my card without any prove from customer, I have mention to them that I have all vids and pictures before and after Procedure with the Clint and they don’t listen to me! I will hire a lawyer unfortunately because is not fair to charge my card with full amount and pay penalties 40% too! Permanent makeup requires more session to achieve the desired effect, is not only one session procedure, and the outcome depends of the client aftercare if they respects it !.AlySssa55555555555Version: 2.10.3

✓ DO NOT USE!!!Customer support is dismal with weeks in between emails, if they deem you high risk they will hold your funds for over 120 days before doing a pay out in case of customer dispute or refund. They won’t tell you however that they consider you high risk so you’ll have your business all set up customers ready to go you’ll be getting money you just won’t get any payouts from them essentially they asked me to work for free for four months while I cross my fingers and wish upon a star that it’ll all work out 120 days. I suddenly found myself unable to put gas in my car to even go to my clients appointments because the paycheck I was expecting them to payout to me never came and when I questioned it all of a sudden I get slapped with the you’re high risk! Never had a customer dispute no reason for them to treat me like this!.ExoticPetsVersion: 2.7.7

✓ Slow with processing in CanadaIf you want your money right away! Do not use stripe! PayPal or square app have a faster processor . Stripe works great but it can take up to 10 days to get your money in Canada.Roman24434344343Version: 2.13.1

✓ STRIPE, YOU ARE THE WORST APP. You are making me lose my business.If you don't want your small business to go bankrupt, don't use this app. I am a Latin woman with a small business that I started 1 year ago with a lot of effort, and sacrifice and thanks to this app I am loosing my business and 3 weeks late with no payment. 3 weeks and half ago I opened my account with Stripe, because I thought it was safe for me and my clients. And it's already been 3 weeks that I haven't been able to pay my business or personal expenses because they are apparently verifying my business when I've sent them all kinds of documentation, screenshots of chats with clients, even a small commercial I did for my business and still they tell me that they cannot verify my business. This is arbitrary and I feel discriminated for being a Latina, a small business and even for being a woman who runs a business. No one from Stripe helps me and I have emailed all Stripe emails and they just tell me that their team is working to verify my business, like if I am illegal or a drug dealer. Wow!!! I am shocked to see how bad is this company. I believe they just say that to use your money to get paid interests and they just take advantage that you have a small business. Please Stripe, do not withhold my money, it’s the money for a service I have provided and I really need it..Je y JoVersion: 2.8.0

✓ Absolutely lameTheir security fails to recognise government issued IDS and I just spent 10 days recovering my account. Not to mention your first payment keeps getting delayed in being released. There is no way to contact stripe other than emails and genuinely I am not going to recommend this platform to others. Square is 1000 times better even if they charge more fees!.Avatech2211Version: 2.10.2

✓ StripeDo not recommend. Hold payments back and charge ridiculous processing fees. I’ve had a large payment held back from them for over 3 weeks. They ask for information that they are not entitled to know and have held my money because of that. The first few payments went through fine but now all of a sudden they won’t let this one through..Muffin snifferVersion: 2.3.9

✓ Frustrated GrandmaThis company is holding money hostage. Applied for an account. We are a non profit NOT a 501c3. Told them that up front. They allowed the account to be set up. Have had 3 donors donate to us and Stripe is holding their money hostage. They told us we do not qualify to use them. We are on their restricted list. We are a grandparent organization working for an academic education for our grandkids. They won’t give us the money nor refund the money to the donors that have donated to us. I have asked for this account to be closed and the donors given their money back but Stripe does nothing about it. I have written MANY emails back and forth but all I get is the run around. I’m sick of this. Going to tell everyone I know never to use STRIPE. After posting this I got a response from STRIPE asking me to write to them AGAIN!!! I’ve emailed them probably 15 times with no results. This time this gave a different email address to write to them. THIS COMPANY RIPS PEOPLE OFF AND KEEPS YOUR MONEY!!! STAY AWAY FROM THEM!!!!!.Don’t use StripeVersion: 2.10.4

✓ HorribleIf I could give them negative stars I would. They fail to disclose when you are giving them the bank account information that regardless of the payment type the hold for the initial payment is 7-10 business days even if paid with a credit card. They also fail to inform you that if you issue a refund due to this the customer will not receive their refund until you still pay the service fee after being told by customer service that I spoke with for almost 30 minutes in addition to the refusal of being transferred to a supervisor or someone in the US. They demonstrated very poor customer service and business practice. I own my own business and would never dream of being so misleading with my customers..HappyCamper0303Version: 2.14.1

✓ Awful companySomeone purchased an item from me a mobile phone 2 months later they disputed the payment as unrecognised they got a full refund of £423 I lost the case some how with lots of evidence the payment was done on a fraudulent card by the buyer unbeknown to me as stripes fraud checks were all clear and I even rang them and they said it’s all fine. They will not fight your corner for you they will not give you any details about the case they will not give you any details to contact the relevant bank Just expect you to give up and pay them with there decision not letting you contact the bank that expects you to pay. The person bought the phone on Facebook marketplace payment cleared I posted the phone have evidence of it being received and happy customer and then all this happened 2 months later I’m now left £423 out of pocket Awful payment system will never use again.K1tch91Version: 2.7.4

✓ It’s good just the waiting timeSo far it’s been good, I connected stripe to my website and I was confused looking on my website for my money I was earning 3 days later I researched on google and downloaded the app in order to track my money and was abit happy because I made more money than I thought I did because I wasn’t too focused on it. They do take fees which is not a problem & it shows you all declined purchases from within the app which I did not know, you can see how many times that person attempted to purchase it also. I’ve given 3 stars and not 5 although I like the payment system the withdrawal seems long I think it’s a week waiting time, for an order I made on the 17th I have to wait until the 24th in order for it to come out It’s good because you can control your money better instead of it just dropping in your account but I personally think there should be atleast a 3 day waiting time incase of any emergencies so for know the 2 deducted stars are because of that right there tbh.Depop1Version: 2.3.1

✓ First payment late & waitingI’m a small business I’m a cab driver with one cab had issues with Square thought that I could make a move found in Stripe gave me all my proper information, my LLC my bank account routing number and when it came to the seven day waiting period I look at my bank account. My money is not there. I go to my Payment app Stripe app and tells me that it failed that I entered wrong information. I sent them a photo copy of my routing number and account number two days after I was supposed to have my money all I’m getting is thank you for sending us. Your issue will get back to you going on two weeks to get my first money they have issues with their system and it’s gonna make you wait and wait and wait square doesn’t have any competition. Somebody needs to do something but making a customer wait this long for their money I don’t know what to tell you. It’s just that I wish I hadn’t..RayfrediVersion: 2.9.3

✓ Wish i could give 0 stars100% would NOT recommend to anyone. Borderline scamming company suspended my account after high volume of orders and refused to transfer thousands of dollars to my bank account. Customer support is non-existent and will likely just copy and paste a /support web page to this review which will also lead to no solution. Even with a verified account you’ll likely get your money stolen... dont waste your time with this garbage Being told “good luck with your business” after having thousands of dollars taken from you feels great too.AkostatVersion: 2.5.1

✓ The latest update has made the app pointlessI used the app version of Stripe to keep on top of my payouts. Knowing how much I would have coming on certain days allowed me to budget accordingly. The new app just shows 1 day of payouts and a bulk amount, meaning I now need to log in to find out this information. This change is inconvenient enough I have started to explore replacements for stripe..RustyPSPVersion: 2.2

✓ Terrible platform beware!I wish I could write a review with 5 stars and say that I am completely happy but sadly this isn’t the case. When I log into the site in the app or desktop version my entire Stripe dashboard is blank. It has never shown data for any of my payments over the last several months. I’m being charge processing fees that seem like they are much higher than what was indicated and I’m unable to look at reports to make sure. They deposit all of your payments in a lump sum but again, without reports I can’t see how much has been taken out of each transaction. I also received a call from an angry very high profile customer that was billed an exorbant amount of money for something that was an 1/8 of what actually came out of their credit card. My invoice shows the correct amount yet their credit card statement shows my business charging them a lot more. I am completely embarrassed and I definitely lost them as a customer. I am so upset to have to take away the ability to pay with a credit card online but it must be done. This is way too much of a risk to deal with. I will find another way to bill my customers. Probably through the square app as I’ve had a lot of luck in the past with them..Girlstarr1975Version: 2.3.5

✓ Delayed payments with strip and charges for refundsI am very dissatisfied with stripe, we took payment from a client in 15 October and Stripe were expecting to pay us on 29 October if we were luck. I was never come across such a slow payment processor. In the end we had to refund the client, and Stripe still charged us a handling fee for a payment we did not receive. With every other company such as Paypal there are no fees for refunds. We found that there were continual delays while Stripe ask for more and more information. We were disatisfied with this because they could have asked for this information when we set up the account. I would not even give Stripe one start.Sankofa-ConsultingVersion: 2.3.4

✓ Waste of time and money!Sure the customer has the freedom to use their credit card, but as a business owner you get charged insane fees for zero benefits. “Let’s charge them huge fees then also hold their funds for almost 2 weeks” ya great idea stripe.. If your clients can’t figure out how to send e-transfers and absolutely need this feature, you need new clients. Zero convenience, Huge fees.William BraskiVersion: 2.7.7

✓ Worst customer serviceLeaving stripe as their customer service is horrible, having be trying to work with them for months and it is hopeless. I’ve been using strip for over 5years and moving to are more customer friendly provider. Very disappointed.Shaun r AllisonVersion: 2.13.0

✓ What a jokeToo many reasons to type, but Stripe is a complete joke and their customer service is comparable to talking to a mosquito..MiikassaVersion: 2.10.3

✓ PAYMENTSWould be 5-stars if Stripe Online/App recognised payments immediately as the customer orders even though it takes 5 days to clear the funds, as my product is made to order I could be making the product if i knew Stripe had received it. 👎🏻.Harry Potter Version: 2.3.2

✓ The worst nightmare of a banking experience -Retired Army VeteranAfter switching to stripe to utilize ACH transactions we processed two charges that the company then decided to cancel our account because the business “was too high risk” now.. unfortunately 1000’s of other businesses that do business consulting, web development, graphic design and many other services do use the platform without issue. After sending in invoice proof, tax EIN, monthly banking statements and even a DBA for our brand name Commission Based Marketing, they refused to allow us to transact stating that they would be refunding the money only if there was available funds. This is concerning since the amount transferred is less the 2.9 % fee… so not sure if Stripe is just now withholding the money for ever in the amount of 5,000 plus dollars from clients who already had service rendered. We will be filing reports with the following entities: Infusionsoft as brand partnership that is in Beta for using Stripe ACH- Attorney generals office Federal Trade Commission BBB And will be taking this to as many News outlets as possible to ensure the rest of the consumer market knows how shady this company really is. As someone who fought for this country.. I can tell you, our corporation that is 100% legit is not risky… I had expected such better experience when integrating payment processing and finding solutions for our growing business. DONT USE STRIPE.NoneqwanrVersion: 2.10.3

✓ Good system, shame about the 7 day processing time?I love the system and my web designer had no issues integrating it, my only gripe is that they keep your money for seven days, whereas my card machine company (SumUp) only takes about 24 hours? In today’s electronic world where bank transfers and transactions are instant, 7 days is a bit of a Liberty, just so as they gain the interest off of your money..! This issue needs to be sorted..Woody GVersion: 2.4.2

✓ Stay away!Am appalled by Stripe's recent actions. Without any grounds, my account has been blocked, and funds are being refunded to satisfied customers who've received their orders. There have been no chargebacks or complaints. This is unacceptable. Furthermore, over $14,000 is held by Stripe with no payout date provided. This lack of transparency and arbitrary decision-making reflects poorly on Stripe's integrity and reliability as a payment processor. Immediate resolution is imperative..Ammar94Version: 2.11.0

✓ HORRIBLEApp barely works, it’s ONLY good for in person sales with a credit card. Any other type of payment will be held for MONTHS. They have held my payments while trying to “VERIFY” my website. My website is through a 3rd party website market and they couldn’t verify me for over 2 months now. People in there business keep dropping the ball and they have a HORRIBLE customer service system. The average response time from customer service was about 1-2 WEEKS !!! At this point they’ve LOST me more money than they’ve help me make. I can’t even move forward making sales because they keep putting my case on the back burner saying “we’ll get back to you” but then ONLY reach out with a email saying “your case has been resolved” when it NEVER was. This company is horrible and their THEIFS!!!!.YoungSanAntonioVersion: 2.7.8

✓ Update to my previous great reviewWas told today out of nowhere Stripe can’t support my business going forward as it’s high risk. It’s digital products for finance and credit. No risk, everyone knows what they’re getting. It’s instant and lifetime access to whatever information they purchase. After being told Stripe can’t support my business I was told everyone will be refunded. This means people have lifetime access to my digital products for free. All the support options are unavailable other than send an email which I’ve done but for the most part I’m now a sitting duck and have sold products for zero profit. This is worse than the nonsense I had at PayPal and even though I was having to wait a week for my money to pay out I was ok with that cause the process seemed so easy. Guess it was too good to be true.No1dollfaceVersion: 2.8.2

✓ The worst payment processorHands down the worst payment processor I have ever dealt with. They would block your account for no apparent reason. Allow you to open the account which takes some time to clear and then when you have a problem and you get in touch with them they tell you they can’t do provide their service to your business and cut you off. They freeze accounts, delay payments, charge a huge amount of money and what you as a business owner have in the end? Abysmal, non existent support that can only be carried out via an online form. If you care about yourself, then sign up with other payment processors and save yourself some health. These goons are here to take your money and laugh all the way! Avoid!.GrandcaliforniaVersion: 2.5.1

✓ Expensive and slowExpensive and way too slow to receive payments, 6 days for payments as opposed to almost instant with other methods. It would be quicker to revert to old Cheque books, and cheaper.VvhvhgbgvggvfbgtvtvrbrfcrvVersion: 2.4.1

✓ They hold on to your money and never reply your emailsI have sent you every document you have requested for . Yet i never get any response after wards. Height of unprofessionalism . It's well over two months and it's one request or the other. What exactly is the problem? Is this a scam? Do u take money from people to invest it? Because for sure that money is not just sitting in your account. I can imagine how many people you do this too and how much profit u can make from people's money without thier consent !!!! This is broad day light scam and theft.JennynigeriaVersion: 2.8.3

✓ Avoid at all costsAbout 12 months ago we discovered a hole in their system- Stripe allowed users to have multiple accounts coming to one bank account. We had about $40k in fraudulent charges from users, spent 3 months everyday trying to get someone to resolve the issue for us. We finally got someone to assist us and As per their advice we requested refunds from the users which resulted in them putting a $22k reserve in our account. Charge backs are supposed to clear after 180days. Guess what 180+ days later still hasn’t happened. We keep getting the run around and nobody has any answers, I don’t think they actually know what the answer is. Since we started using stripe we’ve dealt with more customer support tix of our own about payments than we have anything else. It’s a pity because the integration is super easy and their general customer support is very polite ( if you exclude the-fact that all they can actually do is give the same level of the information as the FAQ’s from the website). As it stands we can’t even claim any revenue being generated, can’t make payouts from our bank account and have a $22k reserve..Dandanw18Version: 2.3.8

✓ FraudI originally sold a few things through Facebook all of the buyers had received the items and the money had been sent to Stripe. (The orders were completed on Facebook and we had both left reviews). I logged into Stripe for the first time I tried to collect my money than later found out from other fellow people that I would have to wait months for my money (they where right) , I kept on coming back to my account every couple of weeks but still was unable to collect anything. it has now been around six months we are now in October and this happened in March all the money was refunded back to the buyers for no reason at all, I am absolutely gutted as there was over £100 in this account. I ended up finding a report to the police for fraud luckily enough they are keeping an eye on the situation and looking out for more reports but I will not be getting my money back , this app has so many good reviews but it’s rather you will have a good experience are a bad experience, I would recommend just using PayPal.Layla walshVersion: 2.7.9

✓ Avoid Avoid Avoid!!!! Fraud!!!They will clearly stoles your money. It’s not our fault that your system cannot detect stolen cards!!! We shipped all the goods to the customers and after that Stipe holding your money and open disputes! You cannot win the disputes and the money just disappear!!! You loosing money and goods!!! Totally fraud company is Stripe! They also charge you fee for each dispute! Fee for what? Also can you bring back our goods... money.... time....?? Never ever use Stripe they will easily strip you! This will be definitely shared worldwide! People use PayPal much better to save your time and money!.YulevVersion: 2.3.4

✓ Don’t use this appIf you want your head fully screwing then use this app, it is so unreliable, glitches and does not process your payments properly. When you use this on the go, with clients waiting, you don’t want the circling wheel processing for an hour till your phone goes flat. When you contact support, this is where the real mind F begins, dozens of emails going back and forth constantly upping the requests. Then when you have given your last pint of blood and sanity , the emails come saying they have not heard from you so they are closing the case. To start all over again. A real mind F..MaddiBuchananVersion: 2.13.1

✓ If I could give a 0 star I wouldI sold 2 pairs of yeezy sliders to 2 different people on Facebook. They were both authentic and arrived without a fault according to Royal Mail. Only when I was getting paid out by stripe did they then tell me that there was fraud on the first one “apparently” although this was not on my end so had nothing to do with me. Due to this they didn’t pay me out and I received nothing and the 2 pairs of shoes have gone to the customers and I can’t get them back. To conclude, Useless!! 0⭐️.Ollie MortimerVersion: 2.7.8

✓ WORST COMPANYThis company worked great for my business at first, money was always deposited without issue, towards the end of January I noticed a delay in funds being deposited& I have been attempting to resolve this issue with their team since I noticed this problem & although quick response was received from their team every night after midnight, 0 action has been taken (we are now on the evening of February 11th) even after they requested to verify my identification which I did right away , and then they requested the same identity verification 6 more times throughout the past TWO WEEKS, which I continued to upload government identification verification for each time I received from them without any funds reaching my account, we are almost at about 4 grand here they are holding from me. Highly wouldn’t recommend using this service..Mr. DissapointeddVersion: 2.14.0

✓ Scammers at their bestStay away from that platform! After some COVID restrictions the delivery time of most carriers has increased, which caused one of our customer filing the dispute. It was back in November, 2021. Long story short, the customer received the goods from our company and cancelled the dispute, however Stripe decided to hold money. We were supposed to get paid on the 1st of February, but just received the message from Stripe “support” that they decided to turn us away as a customer, because the service industry is “too risky” for them. On top, they held ALL the money from ALL the customers for 90 days. Their support s**ks big time, so consider contacting them as a waste of time. Such a disgraceful behaviour towards their client..Troyan2311Version: 2.7.2

✓ Reports are LackingI can’t even get a YTD comparison . They hold your money for far too long. This new feature to allow payments that fail cvc and postal codes is stupid.JguyotVersion: 2.7.3

✓ Unreliable service, avoid themI am partnered through a website called Beatstars through which I sell beats online. Within around a week of working with Stripe, I was allegedly hit with a number of fraudulent charges that were all denied. Due to this, I was indirectly notified that Stripe decided to stop doing business with me because my business was "high-risk". I only had one successful transaction, I was expecting to get my money but the deposit is continuing to be delayed by 2+ weeks, with Stripe saying they are going to issue a refund without my consent. Similarly, they alleged that my business was not eligible and I am currently locked out of my account as I am not able to "verify my account" even though I've repeated the same process over and over again in order to remedy that. I have reached out to them several times but the response each time is that they will respond as soon as they can. If you can work with any other alternative site, please do. Paypal has been reliable and I've never had problems with fraud, being eligible, or anything I mentioned earlier prior to Stripe..Supercharge++Version: 2.4.1

✓ Very Frustrated CustomerEasy and fast to set up and have our customers able yo buy our products BUT absolutely problems after that. Almost 1 month later and still we have NOT RECEIVED OUR MONEY FROM OUR CUSTOMERS due to a verification problem which nobody in this company can seem or really be willing to fix. I wouldn’t even give Stripe a one star but think I had to in order to write this review. V. Lehman.Flabbergasted VicVersion: 2.13.1

✓ Very unreliable platformThey can close your account for no reason.They even don’t explain the issue!If you have only few declined transactions on your account.They will make decisions themselves and reverse your payments to card holder.They even don’t bother to verify that is legit or not!! It’s completely waste of time and money Zero star for this platform.Addy1284Version: 2.14.1

✓ Good but needs Connect featuresThe user interface is well put together, but the app does not have any content for Connect accounts..AjhuddyVersion: 2.11.0

✓ UselessThe app only allows you to see the basic Stripe dashboard (incoming transactions and outgoing balances). The app doesn't allow access to any other Stripe services (Atlas, Opal...) and as such the app serves basically no purpose.Félix PrattVersion: 2.14.0

✓ Nice to look at & easy to use but lacks many featuresThe app has a beautiful UI and easy to use but lacks many many features of the website, eg. Canceling a subscription. This stops me from running my business from my phone :(.RyanAspireVersion: 2.2

✓ BEWARE! DO NOT USE THIS COMPANYStripe has locked me out of my account for “suspicious activity” that they don’t elaborate on. It has been weeks and access has still not been resolved despite a ton of emails to their support team (they have zero phone options). I have 5 figure $ amounts sitting in this account that I can’t access. They show zero urgency to rectify and just keep asking for more and more documents (driver licence, passport, bank statements all supplied and STILL not good enough to rectify). Worst service I have experienced from any business to date, avoid them at all costs and use another payment platform as I will be doing once this gets resolved (if ever)..Lee09vVersion: 2.12.2

✓ Fraudulent transaction feesBe very wary of Stripe always on the customers side, even if you’ve been in partnership with them for years as a business. A customer can dispute a transaction through Stripe and Stripe will remove the money from your bank account without any evidence of fraudulent transaction/. Strike will remove money from your bank account even after you present them with evidence that is contrary to the fraudulent transaction..SammygaddoVersion: 2.14.0

✓ Stripe be straight up bs’n with your money!Yal clucks need to market your deposit times the way yal market anything “instant” their service is FAR from instant everything works like they say it does but they are not up front about the fact that you WILL be waiting on your money for a week AT LEAST ( and that’s first deposit and the next ones.) That’s straight up bs how is it that square and even ancient and archaic PayPal can do instant deposits (for a fee is fine) but we have to wait a week to get access to funds that are already ours 🤦🏾‍♂️ does not make much sense at all! And they have bs scripts when you call them saying things like “it’s industry standard” when it’s NOT. I just listed two MAJOR companies in the SAME industry that do not hold funds for as long as stripe does!.Google Expert ReviewerVersion: 2.3.1

✓ Poor experienceThe UI is nice, useful segmentation and the graphs are great - But c’mon Stripe why don’t you introduce functionality to payout to a bank account in the app? But what’s worse is I’ve tried to login to your website to do this today and now your webpage deeplinks me into the app to view my dashboard... where there’s reduced functionality vs your webpage! Awful. Don’t force a user down this route if you don’t support all the journeys, I need to use a desktop now to do this..Joel HarrattVersion: 2.2

✓ Scam: lookoutThis app advertises that it charges 2.9% on charges but collects anywhere from 4-7% and it keeps going up. Switched my business over a couple of months ago but only recently learned this as they make this information impossible to find on the app and difficult in the browser. Do not use!.A-toronto87Version: 2.7.5

✓ Not user friendlyMobile app is horrible. Can’t send reminders. Hard to figure out. Can’t change charges to per hour or change format. Takes way too long for payments to get to my bank account. No option to instant transfer. I’m going back to Square.JaimeYYCVersion: 2.9.2

✓ The mandatory wait to transfer funds is DUMBSo i switched my website from an old provider to squarespace only to find that squarespace doesnt use Square for transactions online (which is already dumb because the web provider i used prior did and it was smooth and effective, but the web design was lacking) so my first sale on the new website took an entire WEEK+ for me to get the funds to complete the purchase on my end. the next sale i still have to wait 4-8 days before i can withdraw to again complete the order. on applying for instant payout permission(something i shouldnt have to ask for as a freaking business owner, yal not a bank and the money shouldnt be yours until ive actually received it) im denied until x amount of months pass and ive made $5000 but as a startup business being forced to drip feed my actions clearly this isnt meant to help the consumer get started. a lot of handcuffing these days and i really dont like that i cant withdraw money as soon as its paid to me. if theres a legal reason than square must be breaking laws because they allowed a much smoother process.RaynefrVersion: 2.10.1

✓ AwfulThe worst customer experience I’ve ever had in my life. I have no idea where my money is, Stripe has been sitting on it for over a week and now it looks like it’s lost. Deleting my account as soon/if I ever get my actually payments from Stripe..MicahcopandVersion: 2.7.6

✓ Overcharged my clients cards and deplorable customer serviceTitle says it all, I have no more energy to discuss this company. Cancelling it immediately..RvcodgmjgjVersion: 2.14.1

✓ Scott AitkenAbsolute disgrace of a service, keep the first payment for up to 7 days and can’t guarantee payment until between 7-14 days on the pretence of “mitigating risk” when in actual fact it’s to claim interest off your money. Ontop of this abysmal condition-they also charge you a considerable fee for their services which isn’t made immediately obvious when signing up for the service provided. If I’m paying a fee I expect my money to clear in my business account the same day, which doesn’t happen with these amateurs. You also can’t speak to someone to complain as it’s all done via web chat which is very inconvenient. I have written to the ombudsman about my personal experience with Stripe. I would urge you not to take up their services and use a more professional company for your payments..Airborne Warrior4Version: 2.3.10

✓ Good functionality, poor supportThis app is easy to navigate and simple to use. Unfortunately the support is slow and unhelpful. Considering the nature of the business this app is used for, you would expect a better level of support..Kel_007_^Version: 2.3.2

✓ No conversion informationThe only reason I downloaded the app was so I didn’t need to use the computer to log my numbers. But the app doesn’t provide the one thing I need to know- HOW MUCH DID I GET PAID? It doesn’t show what the USD payments convert to in CAD, thus doesn’t tell me what amount is actually being paid and what is the actual amount getting deposited to my accounts. The website provides this basic information- the app should too..Kit_kingVersion: 2.7.3

✓ Terrible companyThis was my first experience with this method of billing clients. I opened the account 34 days ago and have yet to be paid out even though the client had paid their bill on the day of billing 34 days ago. I have spent more time dealing with customer service than any other service I have ever had and nothing has been resolved. The customer service team is inept at best except in the area of dolling out apologies and excuses. I would never recommend this platform to anyone other than an enemy or competitor..Phillip McCracken bossVersion: 2.10.3

✓ Refuse to reimburse service fee after fraudI recently started using Stripe and felt very hopeful this would be an asset to my business after having a client recommend using it to process payment for my services. Upon realizing this future client was fraudulent and after a few google searches realized this has been the case for many other with the phone number they were using. I quickly refunded the credit card amount back to my account and reported it to stripe as FRAUD. However the $98 service charge was still taken out of my account, no questions asked. After several emails attempting to get the fee reimbursed after I was told it was (which is shown on my stripe account) they refused to release the funds to my bank account. They are requesting all sorts of information now in order to release my funds but had no issues with taking it out of my account with such information. As a single mom of two kids $100 is a lot to just throw away and after emails and getting the go around I will no longer be using stripe and will strongly advise others to reconsider going this route. Hope this may help others in the future..StacyogiVersion: 2.1.1

✓ Can’t sign up through the AppHow do you make an app the doesn’t allow you to create an account lol.. Can’t sign up through the mobile app. There is simply no option. Probably a great app but I can’t use it unless I go through the desktop site to make an account… Weird user flow….GgbestgameVersion: 2.10.4

✓ Manage the invoices and set invoices as paid through a different method.I have made numerous requests throughout the years for stripe to integrate the ability for me to set an invoice or a subscription payment as paid through bank transfer for example. I still don’t have that access. We need the same features that the web application offers. The app is still missing crucial aspects for business needs..Jwiplzy33Version: 2.9.3

✓ Amazing Scam ArtistTheres no option to remove your bank info or and deactivate your account, amazing scam 👏🏽. I’m impressed.HumorussVersion: 2.12.1

✓ Junk app, can’t pull detailed reports at allGarbage.Konstantine121Version: 2.7.2

✓ Awful companyI moved my business to Stripe because they were supposed to be so much better than Pay Pal but they are just as bad if not worse. Having put my business account into review they have now locked us out of our working capital for 90 days for no apparent reason. The call centre is hopeless. You can’t escalate to a higher authority and there are no managers to whom you can speak. If you are looking for a payment gateway solution Stripe is not it. Avoid them at all cost because they just close your account with no warning and keep all of your money. Truly awful..RNAD59Version: 2.3.4

✓ Scammed me.I had a verification notification to do. I did it 5 times and it failed everytime. Then they told me to do again and I couldn’t it said “nothing here to verify” then they told me to upload picture of a selfie of me with me holding my ID did that… still not verified me. My stripe has been closed and lost all my payments that I got from my customers with my business. Stripe made me get scammed. Im so fuming. I verified so many times and it wouldn’t work. It’s their end. And they’re such an awful company couldn’t even get me verified after I even sent a SELF WITH ME HOLDING MY ID. Are they blind or something ? Awful app. Scammers.Zemp1337Version: 2.9.2

✓ Seriously unsatisfied!!!They have charged so many of my customers unexpectedly and I every single time they try to point the finger back at us. My customers come to me and we have to rectify every error at our expense. Currently none of my customers can process any payments and are unable to be paid, we have been trying to communicate this issue to attempt to get it resolved quickly but with the poor customer service from Stripe’s team is quite literally a joke..Melony O'SheaVersion: 2.3.10

✓ I got scammed the first time I used this appDo not use this app. I sold an item on Facebook and I got asked to use Stripe for the transactions making it easier!! For who!!! It was the first time I used Stripe to collect payment. They tell you to mark the item as posted and add your tracking number which I did… then it took a week for them to release the money to my account only for them to email me a week later to say my sale was purchased via a fraudulent card and the buyer used someone else’s card… so I got stung and am out of pocket because of this stupid app. DO NOT USE….. why did their clever fraud detection systems not tell me before I posted it out!! £106 out of pocket!! Please do yourself a favour and keep well away from Stripe!!.SnowQueenPurpleVersion: 2.7.3

✓ Small businesses beware, there’s no customer supportUpdate: after waiting almost a month for stripe to issue a payout I was forced to refund $3,000 to my costumers which stripe still charged me $100. I’ve spent countless hours on this worthless company. DO NOT waste your time. They don’t have any idea what they’re doing in customer support and it takes days to get any answers back. I’ve contacted stripe multiple times, almost everyday for the last week, and I’ll get an immediate response claiming that they’re looking into why my payments aren’t going through and they’ll get back to me shortly but no one has gotten back to me yet and now my account is frozen. They claim to be looking into that too and will get back to me shortly, basically the same response for them last week. I’m a small business, stripe has 3k in payments I’m still waiting for, if you’re ok with not receiving money for weeks while not getting any answers or support to as of why then stripe might be for you. Most likely I’m going to have to refund them money and try to get paid another way which as a new business you can understand isn’t just frustrating but embarrassing. It looks bad on me for stripes poor performance..CgvdsmVersion: 2.5.2

✓ STAY AWAYYour funds stay in limbo for 7 days and you can do nothing about it other than stare at your screen, they also charge a fee on top! Spoke to Stripe rep from a dodgy United States number and they cannot provide an actual reason for holding your money ransom other than “we validate bank details” lol what a joke Wish I could give it no star STAY AWAY.IrdndVersion: 2.7.7

✓ 0 STARS - STEALS YOUR MONEYThis company is by far the worst choice for credit card processing, this company has STOLEN thousands of dollars from me and after multiple attempts to contact them through email and reporting issue within the app we have received ZERO results in fixing this issue, mind you the first 5 months we had all funds reach the business account without issue, nothing changed with the account except for STRIPE halting the deposits from reaching my account. This company & app should be shut down & banned from apple platform..Payton M23Version: 2.14.0

✓ Hate hate hateI wish i could give no star. terrible app and hate the way they run it. I asked for help about something and was told my payments would go in within 2 days and didn’t show for 7 days. You have no right to take fees either that’s ridiculous when you people didn’t work for that money at all. Absolutely disgraceful..SpmmuaVersion: 2.3.2

✓ Can’t expect the money soon.After 7 days, the money has not credited yet. Frustrated.Binoy JosephVersion: 2.10.2

✓ Worst experience everMy business generating over $1.5k weekly was shut down overnight with no information provided on to why. I met all terms of services but just because they declared my business high risk after having a single dispute, they refunded all of the payouts and I lost a lot of products and money just due to the companies random decision..DontUseStripeVersion: 2.10.3

✓ No Instant pay/bad for small businesseI run a mobile tire shop and needed the funds to replace the unsafe tires on my customer’s vehicle. The initial payment takes about a week or two to get to your bank. After that I thought I read the terms thoroughly and correctly that they would be instant payout after that initial payout. They make it sound like it’s instant pay but it’s not. You still have to wait 2 to 3 days for it to process completely and get to your bank and they don’t process during the holidays or the weekends. I called Square and they do instant payouts for a fee. at this point which processing doesn’t include a fee. I will be using Square. if you have a fast paste, need your money now business then I would recommend using something else not Stripe. Now i gotta deal with my customer….D.S4798Version: 2.15.0

✓ Good but too many crashesIf you have more than one account, the app crashes when you switch account . Please fix this.Seb1629Version: 2.7.9

✓ BS CompanyUse Stripe off another company to except payments. Been using them here and there for almost a year. Started out ok. Next thing they stop transferring payments and want you to submit info. Did that. A few months later the same thing. Did that. Then they stop transferring again because I didn’t have my website listed. I updated that and still didn’t transfer funds that have been sitting there for over a week. Next thing I get another email wanting me to verify myself with an ID or DL verification. After almost a year? The worst part is that you can’t call anyone (it’s extra) you have to send an email. Wait for a response to just say they got your email. A few days later you’ll get an email saying someone is looking into the issue you have. And then that’s it. I haven’t heard back from anyone. It’s been a week. I sent another email and have yet to get a response. This company is a joke and the way they conduct business is on par....Thiago818Version: 2.3

✓ Inbound PaymentsI can’t believe that when you notify me of an incoming payment that you do not show who the payee is! I have multiple client invoices for the same amount …..is there a set-up issue?.Roger JowettVersion: 2.13.1

✓ They will just close your stripe account and take away the money.My stripe account was working fine for five months without any customer disputes, but stripe still closed my account and took the money from my account. I have 2 stripe accounts. In the first stripe account, they told me that the money in my account would be withdrawn to my bank card after four months, but it was not withdrawn to my bank card after four months. I went through After email consultation about this issue, they reviewed my second account, which had been working normally for 5 months without any trading risk, but they closed my second account again and took away the money in my account. They lied to me, so I hope everyone thinks carefully about using stripe, maybe they will close your account one day and reject the review information you submitted, close your account and finally take the money in it..NellasmusVersion: 2.13.1

✓ No way to switch between businessesNo way to switch between businesses Should be a native feature..TrevorlayheeVersion: 2.10.1

✓ Slow payouts, new UI less readableNew UI is meh, too much white space and seems less readable than the previous one. Payouts can be slow to be sent and also accumulate very slowly to the available soon section then to available to pay out section, then to the bank avec out. The dashboard, charts, and notifications are useful though..Grev!99Version: 2.7.1

✓ Give $100 - take $70 away as “refund”We were great fans of swipe. Till suddenly one day $3000 went missing in our account. Now thats a good chunk of cash so we searched only to discover that stripe had decided on their own accord to “reverse “ a payment. Supposed fraud - well - as customers we had no way to check. And now we could not even dispute it - as for time had “ lapsed” . Shortly after we hired several expensive ebikes -$1000 . And now we have a “ dispute” as customer says bike what not as expected. Well - for us thats really difficult to prove either way. She had the bikes , used them for a month - and we have no way of a say. Again we loose $1000 . So with this company trade with caution. They will allways seemingly support the scammer- not the honest trader..Hotrubber007Version: 2.3.9

✓ Worst support everThe worst customer support you can even deal with. I was logging in and got my account blocked after the 2nd attempt because I have written the pass incorrectly. Customer support recommended to turn off my phone then turn it on. Super smart idea. My account is still blocked after they smartly removed the 2-step verification code without me asking and whenever I try to log in it says that I have many log in attempts and it fails to proceed. Now I don’t have access to my account while there are funds in it and it is delaying the flow of my business sales. I requested from support to be referred to an expert or to the manager and they keep ignoring my request. Thiefs!.HanadykaVersion: 2.7.6

✓ Poor, but slightly better than nothingProvides limited financial statistics for non-admins… at 1 week, 4 weeks, month to date etc comparing current period revenue with the previous period an a line charts… but both lines of the charts are blue, and the current periods area below the line is shaded, making comparison with the previous period difficult. That everything in the app is blue to match stripes logo seems to be most important thing to the app designers. They recently added number of transactions as a new chart, but both lines are in blue as usual. And that’s about it for the app..Marcus__69Version: 2.5.7

✓ Scam - be warned do not use !Been around in circles with this useless company .Have been waiting to be paid for 3 weeks now. Getting emails saying I need more verification, responding to these emails with more verification and then being told that my account has now been approved but still can’t accept payments. I have spent hours wasted on the phone going around in circles with them saying there putting it as a high priority and there sorting it out . I am now 3 weeks later back to square one with another email saying my account needs be verified to continue with there service . Seems stripe must just hold money for as long possible you as many people as possible . Do not use this company !.Will199228Version: 2.5.6

✓ Displays nothingPoorly designed app. Nothing displayed after login. Nonfunctional menu..Steelem1Version: 2.5.5

✓ DisgracefulI run a small business and I rely on the funds from my sales to pay general business expenses. My funds are constantly delayed and not paid into my bank account ever on time and at present, my funds are being held in reserve and I’m being told my funds won’t be paid out for 120 days! This program is awful and if I could give zero stars I would. I do not recommend this service. To those of you considering Stripe, do yourself a favour and look elsewhere..Elca Trading CoVersion: 2.3.8

✓ CROOKS Faulty App, Bad Support and OverchargingI only have stripe because it is was Big Cartel used to process payments. I had to issue a customer a refund which required me to log in to stripe. First, they required to verify my identity, which took over a day. When I was finally given access to my account and tried to issue the refund I got a “something went wrong” error message. I tried contacting their support, someone replied to my message, asking to send more information about the transaction. When I replied directly to this email with the requested information, I got an email saying that “no one monitors this email account” even though it was the support account. Additionally, when I started looking into the fees I was being charged on recent transactions I found that I had been getting charged over 10% per transaction even though the stripe website claims to only charge 2.9%. I will be deleting my account, complaining to Big Cartel about Stripe overcharging and having terrible support, and probably closing my big cartel account and moving to Shopify.JSDENVERVersion: 2.13.0

✓ NO TIP optionRegarding invoicing, a request tip option similar to Square's is not available. I'm eagerly anticipating the arrival of Sumup in Canada, with the hope that they will also offer a tip option for invoicing clients..Allah Wa AkberVersion: 2.10.3

✓ Missing dark modeThe app works well but is missing dark mode..StundousVersion: 2.7.7

✓ Can’t loginDownloaded this to manage Stripe payments on the go, but ran into a roadblock right away. Upon starting up the app, you are presented with a screen for filling in login credentials. Once you’ve filled in your Stripe username and password, you’ll notice something. There’s no actual button to “actually login”. No button to “Submit” or anything. So filling in login details is pointless, as there’s no way to submit that info to the app, so you can login, and actually use the app..SevenhelmetsVersion: 1.5.3

✓ Payment dates constantly changing!I run a small business and rely on the payments from my customers coming through to pay staff. Every time I check to see when I should be expecting my payment and the date is shown, then check in that day, the day has changed! This has been going on for around 10 days. You take fees and now won’t transfer funds on the dates you declare.... just pay the money or I take my business elsewhere!.Macv08Version: 2.3.4

✓ Worst experience in years!PLEASE NEVER USE THIS SHADY COMPANY! Worst communication ever. You are being passed around different reps non stop and your direct questions being ignored. In common language it’s a shady company that just uses any excuse to freeze your money and put it on hold so you can’t use it and maybe they can use it for their purposes meanwhile. Who knows. I see a lot of people are going what I was going thru with them verifying my account endlessly, putting a hold on my account without approximate date or explaining. When I asked for my case number I was simply ignored. When I asked who’s working on my case, name of the rep - I was ignored. Everytime you request a phone call it just calls and drops right away and they send you an email saying that they tried reaching you but you didn’t pick up the phone..Yurii_MVersion: 2.9.3

✓ Held my money for months with no communicationI’m a photographer and used to use Stripe to collect payments. One day totally out of the blue I notice that the payments payments aren’t going through to my bank account. They are coming out of my clients accounts and just being held by stripe. Two months later and a I’m still trying to get my money - at this point around $6000! They claim that one of the payments I received was “questionable” and they put a hold on my account. No notice, no communication, and Stripe had no problem collecting the money from my clients but wouldn’t let me transfer any of it to my bank. The worst part of it is that during the entire fiasco, I have never been able to get a hold of anyone at stripe! I’m at a loss. Update: many months later I got my money but it cost me a lot of waisted time and I was still never able to speak to a person. After threatening lawsuits to my invoicing al (Invoice2go) they where finally able to get the money through. I’ll never use this service and recommend staying away if your a small business that deals with personal checks..HomerHorowitzVersion: 2.3.1

✓ Awful serviceThey’ve asked for the exact same info from 7 different employees all of which are the exact same matching name, beginning to think these guys are selling my info or scamming me somehow.Cb8632Version: 2.15.1

✓ Bad Really BadSo I have had my businesses using Stripe for a year now . The first transaction was a nightmare to get my funds . It took weeks and weeks to get my money , there was no one to talk to immediately to find answers and the email responses were careless and no effort to help . Even though I decided to stay and put some time into it to learn and maybe manage better ,, it is expensive , they charge way too much commission , starting 2024 my business grew considerably and transactions went 250% higher , stripe made a lot of money out of my business and al the sudden sent me an email letting me know they were going to freeze 25% of my money due to ( Sales volume increase) . Asked me for all the Private Financial information of my business to which I declined and thanks to that I was able to find out my bank had better options for me than stripe . Money in my account same day which was imposible with stripe and lower charges for processing. Stripe is Bad really abusive and intruder of private information . Big No No.Me no like StripeVersion: 2.15.0

✓ Money missing no recordsWe recently have customer whom paid through this service via credit card and we received the invoice and card number through the company app we have it linked too. In the past we have never had any issues. This transaction we received email stating they had our business account as a personal account and instructed us that we would need to get a new account. Our account is a business account which we have had over 15 years and nothing has changed but this company telling us we need a new account to get our funds. We now have to go through the hassle of contacting our customer and telling them their payment has been hijacked and needs to be cancelled. Therefor now it delays us getting paid for this amount of time. There is no record of the payment being made. In fact there is no record of any of our past customers payments either. I would have recommended this process before a week ago. Now I don’t know what to say except this is not worth it in any way..BriansroofVersion: 2.3.2

✓ App has got slowerSince the forced PIN code update. It’s slow. Please fix. Or let us not use Face ID..DAN_TDFVersion: 2.10.2

✓ HorribleIt was supposed to pay me a month ago and i still never got my money everytime payout day comes they change the date.NeenaaaaaaVersion: 2.12.1

✓ They will choke your small business for no good reasonStripe keeps it very quiet that they won’t actually release your first invoices to you for up to 14 days, and then they shift this payout date around sneakily with no notification which caused massive cash flow issues for my rapidly growing business. They’ve caused overdraft fees for me and since I don’t have the cash on hand for fulfillment, now I have angry customers that are ruining the reputation of my business. All because of Stripe refusing to communicate. I have a several hundred person Facebook group that I am finding an invoicing software for, and I thought stripe would be the one, but after this awful experience, I will ensure nobody has an account with you guys. If you take 2.9% of every transaction, you should have more than enough money to figure these issues out and stop holding small business owners who are already struggling by the neck and choking them out. Because that’s how stripe has made me feel. Do better..Stephenm1431Version: 2.5.0

✓ Terrible customer serviceI’ve used Stripe in the past for another business with minimal issues so I decided to use them again. Everything went great at first. After my first transaction went through I got an email about verifying my webpage. All the links sent me to login and then to the homepage. I searched everywhere for something about my verification issue, nothing to be found. Eventually my account gets suspended because they can’t verify my page, nobody else seems to have a problem with it though. As of today all I can get is an email from Stripe saying they’re looking into it, 11 days and they can’t figure it out. Luckily I don’t have a lot of credit card transactions and my customers understand. I bet I can find another company willing to take my money though!.DiabloSandwich77Version: 2.14.1

✓ So frustratingHold $$ indefinitely with no concise guidelines as to what criteria actually has to be met to get it released in a timely fashion. Invoicing is awkward. There ARE hidden fees!.Sparkles6911911Version: 2.7.9

Stripe Dashboard works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Stripe Dashboard.