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Stripe Express App Complaints & User Negative Comments 2024
Stripe Express app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Stripe Express? Can you share your negative thoughts about stripe express?
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Stripe Express for Negative User Reviews
✓ Customer service is uselessI’ve been trying to change my card on file for the past week or so, and I’m not getting any help. I don’t remember even placing the card that’s on file now, because it’s none of the cards I have. After trying the ID/selfie identification, I keep getting reverted to doing the process over. It’s not taking me to the next step. After emailing you all, over at least 5 times. I have yet to receive a helpful response. I just want to speak to a live agent, but I keep speaking to computer generated systems that aren’t helping at all. My Gopuff payment is being held, because there is no active card to send my money to..Version: 1.2.0
✓ PaymentCashing out with stripe a yo to difficult, I have been trying to cash out my money for day now, and it has become a hassle. I need this money to pay my rent, and it has been a huge inconvenience for me..Version: 1.1.7
✓ Cannot locate & view product and cannot add more itemsHow do I add more product to the application. I really want to try this but was able to upload one item and now I cannot find the item Help!.Version: 1.1.7
✓ Poor process of updating payment infoI’m very unhappy to report it’s been 3 days and my work pay has been held hostage given the fact my debit card was reported lost prior to my first payment from working and I’m jumping Thur hoops and zero urgency and all communication via email.Version: 1.0.5
✓ App not working after updatingCan’t log into the app any longer. Keeps giving me an error message. Really disappointing and frustrating..Version: 1.1.5
✓ Not even a starCustomer service useless. They respond with standard answers despite the specific issue raised. I had to download this app because of some items sold through Zara preowned-sell/buy. It takes ages to get payments and no updates at all. Vintend is far better of this awful system..Version: 1.2.1
✓ The butlerI really like the procedure and the instant pay option but recently working with point pick up app came across a problem that I had some of my funds still not disbursed to my account as a glitch conflict between stripe and point pick up so that what gets my attention hopefully didn’t happen before so I’m really worried about my earnings while I work hard to make the living so for me every penny count and still didn’t get paid for the missing pay ….Version: 1.2.0
✓ Likely An Error but it’s Costing Me!I have had all my financials connected to stripe for about 6 months. I used it to test my POD service and setup mee6 subscriptions. Currently stripe collects my customers money, says on the back end it has, and will not let me see any sort of payout/transfer information. When I sign into my account there is an “error with my internet connection” on mobile which it forces me to use stripe express. Customer support is a joke.Version: 1.0.4
✓ Waiting for your moneyIn my case I have to wait 2-3 days to get paid. It would be better to stop making people wait for their money. The only reason I can figure is they make more money by waiting. Not very good service to the end user..Version: 1.2.1
✓ Just an overall confused and crappy appFirst logged in about 12 hours ago to access my tax info. Quickly downloaded and deleted the app, as I no longer needed it. Later found that my phone did not properly store the file but as I returned to the app, I’m told my email *does not have a Stripe account*. Huh??? I literally could (and did) log in on my laptop with the same email address. the app kept sending me to the stripe dashboard, which is the same confusing mess as mobile. Not sure how I’m going to get my 1099 now..Version: 1.0.4
✓ TerribleI’m not able to verify my tax information from Shipt because I have a new number and I can’t log in with my old number because I don’t have it anymore. There not a help number or support anywhere so I can change my information. Now I don’t know what to do about my tax forms..Version: 1.0.3
✓ FraudThis app is fake.My pay is postponed for 1 month.This app not send to my bank account.Version: 1.1.7
✓ Poorly laid out systemI was forced to used this to accept payments through true coach, a training app. I already didn’t love having to use it, but the mandatory 3% service charge is also just generally upsetting. Then it took me a million years to input all the info it needed to accept my business, and it kept crashing and trying to refresh when I put in the correct information, continuously saying that I “needed to add more information” Best I can describe this as is CRUNCHY. I don’t think anyone has updated the system in a while. Also, their support is only through email so no quick fixes offered either. Best thing I can say is, unless you HAVE to use this, you probably don’t want to..Version: 1.2.1
✓ No help when neededYou guys are literally the WORST. We can’t update our information like how the frequently asked says we can, reverting back to those instructions gets you no where . If you can’t update your information your don’t get paid. I worked a 10 hour shift in the Arizona Heat and when asking strip for help for HR and payout questions they reply with you reached us out of our business hours. I will be calling the better business bureau and will no longer advocate for Qwick..Version: 1.1.8
✓ OkYou need to be able to contact customer support better it’s way too hard to get a hold of anybody and if you have any issues there’s no way to get it fixed because all the questions you ask are never what the problem is.. also I had to wait three days for a payment that I should’ve gotten the same day if it was your paycheck that you were supposed to get that day I think you would want it and you’d be trying to get a hold of the people..Version: 1.1.8
✓ The worst customer service EverThe worst customer service I've ever experienced, I sent countless emails and most of them didn't respond and the only two answered didn't solve my problem with the platform. My money's been stuck there for four weeks. Weekly payments have not been made and problem solving is impossible due to the lack of customer service, which is only done via email. A shame! I feel robbed!.Version: 1.0.3
✓ Non existent customer serviceWhat kind of a business that is responsible for paying people for working doesn’t have a phone number anywhere on their page? Their customer service is so inaccessible. They froze my account the very first time I used it and I can’t for the life of me figure out why. I’m sticking to square.Version: 1.1.2
✓ Been months and still waiting on a Tapestri payout of $10I would just leave a bad review for Tapestribut for months the Stripe Express app shows that I have a little over $10 ready to be sent to bank. My Bank account is all setup yet the payout date just continues to move up and it’s been at least 3-4 months. Not the end of the world obviously but I don’t appreciate being lied to. Thanks.Version: 1.2.1
✓ Can’t log into appIt says I have to log in on the website instead but just takes me to main stripe dashboard and not express. Doesn’t seem to be a way to actually get back onto the app itself it’s just a link to the main website which opens up your mobile browser.Version: 1.1.3
✓ Hard to navigate payment updateI need to update my payment banking information and I do not have my previous bank account number. There is nothing in there that shows me I can go around that to put an updated bank card information, ugh!.Version: 1.2.1
✓ Horrible Customer Service/Payment Held HostageI wish I could upload a picture of my money being held hostage. Either them or gopuff owe me money. It’s not “express” about this and customer service response is even slow. Why can’t I call a real person to resolve m my problems. Horrible. Horrible Horrible..Version: 1.1.2
✓ Really poorReal lack of info on express compared to the original stripe. Errors in every direction !!.Version: 1.2.0
✓ I downloaded to use for taxes but..Everytime I open it it crashes. It happened after I logged in. How am I supposed to use it if it keeps crashing? I turned off and on my phone and I deleted and re downloaded it but it still crashes. Please fix it :).Version: 1.0.4
✓ Can’t use itWhen I sign in, an error message appears saying “we’re having connection issues” despite being connected to wifi and just signed in…using the internet. Can’t access any of the app’s menus because of this reoccurring message. Deleted, re-downloaded, same issue..Version: 1.1.7
✓ SlownessIn the world we live in, how long does my payment to my account need to be pending? This is the instant age, transferring my payment to my account for two days and counting, please! Not with todays tech. Hit the transfer button already and put my money in my account. Enough of your corporate greed squeezing a few more days out of your clients for interest. It simply does not take 3 days to transfer the money. But this may be an issue needing to be taken up by your Atty General regarding the Miss-management of 1000’s of hard working people’s funds for your own greedy gains. A simple audit can reveal. Send my money, or that’s my next step. I’m tired of getting ripped off..Version: 1.1.8
✓ Stripe STEALS customer moneyI only used stripe for a month and there is a messing payment over $1200. I tried to contact stripe and guess what, there is not a phone number that you can call. So I have to write emails, and all stripe is saying is that they have a internal Trace ID for the payout, go ask your bank. After I showed them my chase bank statement, Stripe still tries to confusing me with the Trace ID narrative. Basically being the referee and the athlete at the same time. Trying to justify their mistake using the same product from the same flawed system. DONT TRUST THEM with your money!.Version: 1.2.1
✓ App doesn’t allow me to use my keyboardInstalled the app and when I tried to sign in it kept the keyboard from coming up in order to type. Tried reinstalling and it did it again. I’ve never had this issue with any other app and the regular Stripe app works just fine. Unfortunately, the Express does not even allow me to login. Deleted..Version: 1.2.1
✓ Support NonexistentThis is one of the most complicated App’s EVER! First of all there is a very limited customer support team, and they can’t even seem to resolve any issues! The worst part is, customer is unable to receive payments! Many companies are using this APP, and it’s such a disaster! Never had issues with PayPal!.Version: 1.0.5
✓ I.D VerificationI’ve been emailing back and fourth with stripe for over a week about my I.D needing verification and it has been an absolute nightmare. Every time I try to take a photo of it the camera disappears and on the rare occasion it allows me to take a photo, it’s rejected. Stripe support refuses to acknowledge that their app isn’t working properly and they keep sending me instructions on photo requirements and insist that it’s my phone. I’ve verified my I.D before using the same phone. The problem is them..Version: 1.1.7
✓ No way to communicateThey have no phone number. They do not have text, email, or chat to help you get your 1099. I contract with a platform that uses Stripe for their contractors 1099s. I have the apps Stripe offers downloaded. They are useless. You jump from hyperlink to hyperlink exhausting your time and patience. I am LIVID. I want my 1099 or the courtesy of a response. Unreal . 🤬🤬.Version: 1.2.0
✓ Unprofessional businessThis app literally has to be the most unprofessional app I’ve used, I’ve literally been waiting for a month for my money and they have no answers to why i haven’t received my money, every time i email them they give me a weak response saying they are working on it, they have no phone number and it takes 3 days to get a emailed response. This app is confusing and not worth your time. Bobby.Version: 1.2.0
✓ Not a friendly appThere is no way to contact someone except email them and then they don’t email back or don’t address the problem. The funds should automatically go in but it always takes me a month or more to get paid..Version: 1.1.5
✓ Worst App no Customer support10 days no help … frozen account zero help from Stripe Customer Service we call everyday.. was worsted mistake we made from our business...Version: 1.2.1
✓ Poor customer serviceI’ve been reaching out for support for weeks as I’ve not received my 1099 form. I have had issues with collecting funds in the past. Whenever there’s an issue no one is readily available to assist me. It take support weeks to resolve an issue..Version: 1.2.1
✓ Not an actual appJust a sign up form for an app. What a waste of a download..Version: 1.1.2
✓ WorkerStripe is the worst service I have ever used a few jobs I work use,stripe I’ve been trying to collect two payments for at least a couple months they have no customer service no one 800 number so if you can’t get your phone out of here you’re pretty much once again Stripe is the worst service you will ever use.Version: 1.2.1
✓ Doordash business nightmareTrying to get my tax 1099 here since my doordash partner with this. Couldn’t be able to get a hold from support! (No phone, customer service, etc..) it’s just extremely difficult to access and got blocked first time failed my account somehow for 2 stupid identification questions. How dumb!!!.Version: 1.0.7
✓ Fraudulent activityMy money was sent to a unknown visa debit card and I can’t get any help with this fraudulent activity no one will call me and just keeps telling me to contact the companies I’ve already been in contact they will not investigate and get my earnings from point pick up back and put it in the right account I had updated smh I earn money and tell this company it went somewhere that’s not my account and will not help so sad.Version: 1.2.0
✓ Not recommendedRuns days behind the actual status. No transparency about costs or withheld fees..Version: 1.1.7
✓ SCAMWill ask you to wait 120 days to pay your money to you, but they will never pay it. I lost $4000 in Stripe account..Version: 1.2.1
✓ Not What You ThinkSigning up was a nightmare. Tech support apparently can’t seem to figure out the problem with their website, EVEN after sending them screenshots. They repeatedly told me what to do, but it’s clear I didn’t have those options available to me. So they ended up making adjusting on their end, but not really fixing the real problem for future users..Version: 1.1.5
✓ Not like standard versionWhere can I see customer transactions?.Version: 1.2.0
✓ Help me please!I’ve been trying for three weeks to get into my account I believe my ex partner hacked into my business, google account and both of my phones. I had to change my phone number and email and now I am locked out. I had a client make a payment through Dubsado which I’ve used for years and recently linked Stripe to. The first payment to go through stripe never hit stripe or my account I guess is what I should say, and Dubsado saying that my stripe account isSuspended due to fraudulent activity. I have tried to gain access by uploading a picture of my drivers license yet that did not get me anywhere and that was a few days ago. I have been searching for a contact number or a way to do a live chat without logging in with somebody that can help me with. I am beyond stressed and beyond frustrated at this point please can somebody help me please I just want a phone number to get in touch. It shouldn’t be this hard! And I don’t know what the app Discord is about but I am certainly not going to download it because it seems very shady to me. I just want access to my account where my money was sent to from a client. Twice actually. I need my $$$$$$!.Version: 1.2.0
✓ Never worked for meNo matter if I am on wifi or data, it always gives me the error “please check your internet connection“.Version: 1.0.3
✓ Refused to I deleted my account on the Stripe ExpressThe app I connect to Stripe was deleted a long time ago by my point of situation and poor settings I was trying to delete this account and asking for them to just delete it because I wasn’t using it and I don’t even have a debit card to sign down by a business, it’s frustrating and kept asking me to put my information on my business even though I don’t have one, I didn’t know what it was until I already this app made account without me knowing, and the so-called support and setting are so frustrating and poorly to not let me delete or deactivate, don’t but this worthless app, it’s a waste of time or business for not knowing how to delete that account connected is no longer exist and it's waste for everyone time including the struggle by establishing this disabled accounts that are no longer exist or straight delete it by default by connecting by stripe who post to not being active by a no account.Version: 1.2.1
✓ Remove accountIf you no longer want this account there is no way to delete the account. Also, you are not allowed to delete/edit you bank account info. When you ask for assistance, they will give you the run around. If you are looking for an account similar to cash app or PayPal, then just stick with the popular accounts instead this app..Version: 1.1.7
🙂 Stripe Express Positive Reviews
Stripe Express works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Stripe Express.
⛔ Stripe Express Problems
