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DressLily - Online Fashion App Complaints & User Negative Comments 2024
DressLily - Online Fashion app received 90 complaints, negative comments and reviews by users. Have you ever had a bad experience using DressLily - Online Fashion? Can you share your negative thoughts about dresslily - online fashion?
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DressLily - Online Fashion for Negative User Reviews
✓ Buy With CautionI highly suggest if you purchase from this company you go through PayPal as your payment method. PayPal offers 6 months of purchase protection, which I had to use for this purchase. I bought 3 items from this company with the ETA within 2 weeks. After 4 weeks the status of my order was still "pending" so I emailed the seller asking what was taking so long to process. Then they informed me that the items I had ordered were not available and offered a credit toward my next purchase. I had requested from the seller to get a refund as I did not want to work with a seller that wouldn't even advise me of my proper order status. They ignored my request, so at that point I involved PayPal and went through their claims process of purchase protection. Make sure if you go through this process you follow their timeline otherwise your claim will be closed without resolution. After I got PayPal involved I got a refund within a few days..Version: 1.4
✓ Poor reviewExtremely disappointed thinking it was Australian based then to find out I have to post returns to China !! Not good enough and poor refund given aswell !! Account is cancelled!!.Version: 7.0.3
✓ Terrible first experienceThis review isn’t necessarily about the app as it is the company. I downloaded the app and it took me a while to finalize what I was going to purchase, I don’t typically spend a lot of money on my clothing and so I wanted to make sure it was something that I would actually wear. I placed my order and nine days later it was still processing, which was upsetting, it took me multiple tries to get to an actual person in customer service that would answer my question instead of just giving me a robotic answer “your order is still processing we will give you an update when it ships”, which was also upsetting. I then find out three of the five items I had ordered could not be shipped because of high demand, once again upsetting they had not informed me sooner and I had to dig for the information on my own. They then gave me two options, A) wait 7 to 10 days to see if they could get the items or B) exchange it for something else. I went with option C, which was cancel my order and get a refund. I understand things happen, it wasn’t that something happened and my order could not be shipped in a timely manner, it was the fact that there was no communication to me about the problem and it could have been another 7 to 10 days before they might have had my items and then wait another 7 to 10 days to receive it..Version: 3.5.5
✓ 0 Stars! Lucky I used PayPal!Do not use site, they take your money and then never deliver. I'm opening a case with PayPal against them right now!.Version: 1.0
✓ Setting up walletUnacceptable that it is impossible to set up wallet password. So my money just sits there unusable..Version: 7.2.7
✓ My experience when I attempted to buy 2 dressesPurchased 2 dresses and i was charged for it, but never received my dresses....Version: 3.2.4
✓ The pictures are not what you getThe prices are cheap and that’s what you get. The clothing looks like cheap knockoffs of the pictures on the site. My last order was for 5 different sweaters and they are all so badly made I will never wear them.Version: 3.4.5
✓ SIZESSo I’ve been reading the reviews below and to be honest I haven’t had any problems with customer service. Although I did the emailing back and forth. The problem I did have was the sizes. Holly hell! I don’t understand why a PLUS SIZE company, you know a company geared toward plus size women, go for Asian sizing. Everybody knows that their sizes over there as drastically different from here. And it’s for every single piece of clothing I looked at. I was unbelievably disappointed to find this dress I had been waiting for for months to finally arrive to not even fit my one leg let alone too short (but that’s just because I’m 6’2”) It just baffled me. I only ordered two things there, luckily. Got my refund. They did let me keep the items though, which was very nice. I’ll probably give them for Christmas or something (probably just donate) My advice is to order one $20 item. See if it fits, what it looks like, and be prepared to wait a month before you get it. I had a whole wish list planned out, but now I’m just deleting the whole thing.... -sigh-.Version: 2.2
✓ HorribleThe fact that anybody would give this company a five star review is laughable and shows how bogus these reviews are. If you order, be prepared that they will not deal with a return properly. I ordered three months ago. Two of my three items finally arrived and were way too big. It took a week of back and forth with customer service to finally get a return authorized and two weeks later I still haven’t received my refund. Now they tell me the 3rd item can’t be shipped and tell me to choose another item. I tell them I want a refund for the item that won’t ship and they tell me I can only have store credit-for an item they charges me for that they cannot provide! This company is an absolute scam. Do yourself a favor and find your clothing elsewhere..Version: 3.3.0
✓ Worst website ever (scammers)I originally brought 2 dress on Dresslily and one of them arrived which is this dress .. this dress is made out of really bad material and it sits so out of place on your body. It’s very uncomfortable and baggy. I also ordered another dress at the same time I ordered this dress around 17th of June and it’s now 4th of August and I still haven’t received this dress even after following it up multiple times. They keep saying it will take 1-2weeks and it’s nearly been 2 months. I also returned my other dress and I still haven’t received my money back. I am very disgusted by the way they handle their customers and as a business you should always put your customers first but I’ve been so patient with Dresslilys horrible service and I’m getting very frustrated. Please don’t buy anything from this website because they are scammers..Version: 3.4.3
✓ False advertising of first time app order discountsFalse advertising, Cheap knockoffs, and bad customer service. I downloaded the app because a FB sponsored ad I happened to click on said first time app orders get $59 off. Then when I got to the checkout I saw that I was only credited $10 off my first order, even though I “claimed” the $59 deal on the new user deals page before I went shopping. When I contacted the company through the app portal, they first asked me for a screen shot of the offer. Then they denied the offer - saying it was offering 59 coupons in USD. When I pointed out that it had a $ in front of the numbers 59, they changed their response and claimed the ad meant 3 coupons offered. When I asked why I wasn’t able to access the full amount advertised, they said the coupons were for the items and one for the order itself. I didn’t get extra off the items for downloading the app as advertised; the items were the same price as listed on the fb ad. Now that I’ve done some research, I see they’ve been tagged in a number of scam groups. People who purchased from them posted side by side photos of what they received next to the advertised item - they look nothing like the images they post and use for advertising. Don’t fall for it!.Version: 3.5.0
✓ Never got items!Ordered over $1500 worth of outfits and did not receive one item. Have had no response from anyone ! I’m now trying to get my money refunded. Nothing but stress and frustration. Customer service in non existent!.Version: 7.3.0
✓ Forced to give 1 star to write review, deserve 0 though!I wouldn’t buy anything from this app as I have submitted the same email to their support team (via the email address listed on their own app)now 15 times over several weeks and each time it just comes back as undelivered and has a link to say why but when you click on the link it just says that the page doesn’t exist anymore, the company removed it. Does that mean their not interested in providing any support to customers or is it something more nefarious such as making a last minute grab for people’s cash at Christmas for a company that’s about to go belly up and not fulfill any orders they take the money for? Don’t care which it is, no service or possible scam. Won’t be seeing a dime from me, you should think twice as well!.Version: 7.0.5
✓ Keep far away!!They don’t send out your item , they keep your money , then they make you fight for months to get back money from an item you didn’t get ! Terrible site , ripoffs and crooks ! KEEP AWAY!!.Version: 7.0.6
✓ No more reward points??Since last update, no reward points are added even if i connect daily....Version: 3.2.4
✓ Bugs in appThe app worked fine until they updated now I can’t see my points unless I log in on the internet so no point having the app.Version: 2.3.4
✓ Awful! Rude! No order was delivered!!I would never ever recommend this stupid shopping app to anyone I know it’s absolutely awful! I have waited over 7 months for this packaged I ordered I complained and complained and haven’t gotten a refund they asked me did I have a ticket I said no and they were extremely rude saying that it’s on my end not the other way round! HOW DARE YOU BE SO RUDE TO A CUSTOMER!!! I contacted Royal Mail and they have no evidence of delivery or anything so get your items shipped off properly and to the right addresses not happy at all!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡.Version: 7.0.3
✓ Horrible Company Possible ScamPlaced an order on April 27th and almost immediately it said the order was given to Fedex but USPS was handling it. I went ahead and gave it a few days thinking they would fix it. It still says this over 3 weeks later. Contacting support is a joke. First you get a robot with generic responses, which was telling me Fedex had my order. Although fedex has no tracking for the number given. When I told the robot this they told me to pick up my package from USPS. Now I see my local USPS carrier everyday dropping off packages, they don’t have it. Finally I was allowed to talk to someone in the support chat(they don’t have a number to call) it took them over 10 minutes to tell me that the tracking hadn’t been updated and that they put in a request for it. They absolutely refuse to give me a refund until after June 12th. A month and half after I placed the order?! DO NOT ORDER FROM THIS COMPANY. I’m looking into how to report them and get my money back. As far as I can tell it’s a SCAM..Version: 3.5.7
✓ SizesJust would like to have a choice of size with bottoms and tops with the swim wear. Rating two only because my first order and I hope I receive my swimwear and fast.Version: 3.4.1
✓ AwfulDo not order clothes from this site. Orders come from China, dress sizes all over the place! One of mine had the waistband around my chest! You have to pay for your own returns and then only offered credit to buy more awful clothes!.Version: 3.2.0
✓ TerribleNever received my product tried calling the support line and it doesn't ring even emailed them and they dont respond. Completely useless.Version: 1.0
✓ Poor customer serviceIn the app, you can review the clothes. The only problem is that they will never post a negative review. So, they’re not listening to the customers’ point of view PLUS they refrain potential customers from seeing the actual opinions on the clothes. That is very disappointing and even deceiving..Version: 3.5.6
✓ Don’t but if I could I would put 0 starsI was not happy with any of the clothes I purchased. My orders from dress lily you have to purchase at least two sizes more than you take. Trying to get a refund is near impossible, they are hard to deal with. I would not recommend them to anyone what you see is not always what you get.The clothes are poor quality and you wait a long time for delivery.Customer support is not helpful in anyway.I wasted a lot of money.Version: 7.2.2
✓ Terrible clothes terrible companyCheaply made and the customer service is PAINFUL you have to jump through hoops to get your money back and pay for expensive international shipping to return THEN chase them to get your money back. Won’t be using them again..Version: 7.0.5
✓ Scam!I ordered a swim suit on April 24th. It said it was shipped on April 27th. After I month went by and the tracking number kept coming back as nothing I contacted the company. They then told me to verify my order and then all of the sudden I had a completely different tracking number. Another month went by and still no package. I contacted them again and they told me to check my post office, which I did and they had no record of it at all. I contact them again asking to cancel my order but they said they couldn’t since my order had been “shipped out” already. My package tracking now says it has been sitting in the same place for over a month. DO NOT ORDER FROM THIS APP! It’s not worth the hassle and it’s obvious that it’s nothing but a scam!.Version: 7.0.1
✓ MsHave blocked and unsubscribed yet still receiving emails. Soo annoying. Go away!!.Version: 3.5.5
✓ Worst than WishI have ordered stuff from both Wish and Dress lily. With Wish, it feeds you updates on when the package is being delivered and their customer service is average. However, their items are cheap. Whereas with Dress Lily, their customer service is below average as they put you on hold for the longest time. I think they’re using Google translate or some bots to communicate to you. For example, I ordered an item from them and I haven’t received any update until I had to contact them myself. Turns out that the item was back ordered and they failed notify me. At least with Wish, they send you a message and compensate you..Version: 3.4.5
✓ Don’t do it!I used this app and someone tried to hack my gmail immediately!.Version: 3.3.0
✓ TerribleI had placed two orders over a month ago and not received either, I then used live chat to see where my orders were and was advised I would be contacted via email in regards to this and yet nothing!!! Terrible app and terrible service!!!!.Version: 2.4.0
✓ Dommage pas en françaisJ’aime bien juste dommage qu’il n’est pas le français dans le choix de langue disponible! A quelque autre bémol mais c’est plus au niveau de la livraison que de l’application en elle-même..Version: 3.5.5
✓ ShonkyDO NOT buy from this lot, you'll never get your items! 👎.Version: 1.0.1
✓ AvoidApp pretty useless, clunky and has lots of poor integration. Company itself is a waste of time. Don’t bother ordering anything..Version: 3.4.0
✓ DisappointedI received my order pretty quickly. I ordered 4 bathing suits. They looked so cute in the pictures. Turns out they are WAY to small. It was then that I discovered the return policy. I should have checked that out BEFORE I placed my order. They will not take bathing suits back. Hygiene issue they said. They also require pictures of the item on to show the problem. I am NOT taking a picture of myself in an ill fitting bathing suit! If I can’t get it on, how am I supposed to take a picture? I contacted customer support. They lady that answered the phone was very nice. She gave me an email address to contact customer service about he bathing suits. However, they don’t respond on the weekends. If I can’t return the bathing suits, I at least want a refund. If I get anywhere with the emails, I’ll be surprised..Version: 2.3.5
✓ Avoid at all costsI ordered from this company and didn't receive order. They informed me I had to wait 3 months before they would look at my case ( that's their normal delivery time apparently!) I waited the 3 months they asked for a refund. Being ignored completely now. Bad customer service and awful company to deal with. Avoid!.Version: 1.0.1
✓ Stay away!Ordered from this app once. Received the products, however received the wrong size. They refused to resend me the item in the correct size but refunded the amount I paid. After discounts and exchange rate, I couldn’t purchase another item for that amount. Customer service team should have sent me a similar item at no extra charge as this was their error not mine, however they refused. I also spent weeks playing email tag trying to get this corrected. Very disappointed in the customer service received. Use SHEIN instead to avoid the headaches..Version: 7.1.1
✓ Sizing is offThe clothes are cute but the sizing is totally wrong, even when using strict measurements. Every item was either way to small or way to big..Version: 7.2.6
✓ No Email UnsubscriptionUse a fake email or be prepared to eternally receive useless spam..Version: 7.0.0
✓ No goodDoesn't work most of the time. It doesn't have much options either.Version: 1.1.1
✓ Terrible appMost of the pictures won’t load. You can’t see anything while you are shopping. How am I suppose to know what options I have if I can’t even see them. I have reported the defect to website, but no response. I just ordered something so now I’m sweating because I have a feeling I’m not going to get my order for a long time or not at all. The tracking number they gave me leads nowhere. Update: the shopping service is fine, but the app is terrible. When you log in everyday, you are suppose to receive points everyday and you can use the points towards purchases. Closer look tells me that they actually haven’t been giving me the points that I’m suppose to get. It says it’s been added, but the math doesn’t add up. For example: my current points are 1900 and the next day I’m suppose to get 40 points for writing a review, and it’ll say that it’s added, but my final points are 1920. Weird. I guess I actually haven’t been receiving all my points. Tried contacting customer service, no response..Version: 2.3.2
✓ Dresslily steals from customersThis company is a rip off. Warning do not buy from Dresslily. They sold me a bedroom mat that looked lovely in the picture but was a piece 40cm x 40cm of material for AU$25. PayPal would not help to refund so I just gave $25 to China and they will get away with stealing. WARNING DRESSLILY WILL STEAL FROM YOU IF THEY CAN..Version: 3.4.3
✓ False advertisingThey OFTEN advertise and sell items they DO NOT have. And WILL NOT inform you they are out of stock. They will take your money and wait until you finally ask why your order was never shipped, THEN tell you is out of stock and give you the option to continue to wait until it might be back in stock or apply your money they've already taken to a different item!!! OH, AND they like to lie and claim they can't be responsible for things added to your cart then running out of stock before you pay for it.....as if EVERYONE adds things to their carts and leaves them there for days or weeks before actually ordering. Because I'm sure NO ONE finds, orders, and pays for merchandise within mere minutes.... How DARE we expect products advertised to be available in that time frame!!??? LOL BE CAREFUL WHEN ORDERING!!!.Version: 3.5.2
✓ Website VS app. Not impressed.In my first attempt to use the app i have been severely disappointed. I originally added two items to my cart before downloading the app. When I signed in on the app those items were still there yet at an increased price. If ever I do intend to buy from dresslily again, I will be using (and I encourage others to do the same) the website directly..Version: 3.4.7
✓ Don’t waste you moneyI’ve been waiting months to get a swimsuit. I have tried to cancel the order multiple times but keep getting told it’s on its way so they can’t cancel. I was told that 2 months ago after already waiting 3 months. I’m done. I want my money back but of course they are doing everything they can to keep from giving me a refund even though I still haven’t received what I ordered 5-6 months ago. Absolutely horrible customer service. Don’t waste your money unless you are ok with there only being a 50/50 chance you will actually get your order and forget about a refund if you don’t. Reporting to the better business bureau. On the 1st of October after months of trying to get in touch with someone to get a refund for an item I never received I was finally told they would issue a refund in 7-14 business days. It is now the 24th of October and I still haven’t received a refund. When I messaged the company yet again they said they would issue a refund and to wait 7-14 business days AGAIN. DO NOT WASTE YOUR MONEY ON THIS STUPID STORE. Terrible quality clothes and you’re lucky if you actually get what you ordered and if you don’t get what you ordered be prepared to spend months trying to get your money back..Version: 7.0.3
✓ SCAM - AVOID THIS APP - 0 STARSZero stars, actually. Do your best to avoid this app like the plague. Junk merchandise, only partial order received, literally stuffed into undersized packaging, with no invoice or any other further communication from them. When you have to contact customer service to remind them that they owe you merchandise, which I will be doing today, you know you've made a big mistake. Frankly, after what I've received from them, I'll be canceling the remainder of my order. Wondering if they'll credit my account. Junk, junk, junk. They could have had a good customer in me. Oh well. Too bad for Dresslily I guess. Not sure if they care, because there's "one born every minute." Don't be one of those. Really, fellow users, this review is a warning - do not use this app/merchandiser unless you enjoy being scammed. If you enjoy being scammed, however, then I'd say go for it. Otherwise, let it go. Do yourself the favor..Version: 1.2.1
✓ Bad refund serviceI would not purchase from this site again. Poor refund service and import tax surprise bills.Version: 7.0.1
✓ TERRIBLEDon't use. Ever..Version: 1.1
✓ TerribleNo return emails & no updates on orders, no shipping information, nothing. Do not order from them..Version: 7.2.7
✓ ScamDon't use this site it's a complete scam , they take your money and don't deliver the product and when questioned they do not return money when you have not received the goods, save your money and time.Version: 1.2.1
✓ RIP OFF !!!Extremely disappointed in this site, ordered 3 different garments.... Sizing is wrong, looks nothing like what they advertise and took foooorever to arrive .... Returns cost more then the actual purchase and is a huge hassle to do.... Save your time and money and buy instore !!!!.Version: 1.0
✓ Cheap crapCheap crap! Never buying from them again.Version: 7.1.2
✓ NOPE!Horrible experience!!! HORRIBLE! Find a better site! It may be cute and cheaper than some but it’s definitely not worth it! I ordered a swimming suit and paid an extra $9 i dont have, just to have it delivered 3-7 business. Its arriving in 11 business days! I did it for a reason, to have it delivered before the cruise date. Oh and you cant and will not get ahold of customer service at all. This site is a money guzzler. Dont shop here. If you read the comments to the bad reviews from dresslily, its all fake. Take better care of your customers Dresslily. Youre losing them one by one because you just dont gaf. Everyone i talked to who has bought something from dresslily told me they wouldnt buy again. They had bad experiences too. Just wish i couldve known before I practically gave them my money and waisted hours and days of my time. If i knew, i coulda bought a different suit from a different site with on time delivery. Smh. Dont buy, just dont..Version: 2.9.0
✓ AverageThere is no way to track your purchase. You can't see if it's been processed or sent. Or an estimated arrival time..Version: 1.0
✓ Inferior QualityI received a sweater I ordered for myself, although the sizing was perfect the quality of it was very inferior. It is almost see through it’s so thin😢. My granddaughter also received her costume (dress) I ordered and it is very cute but not the quality I expected. I wouldn’t order from them again..Version: 3.5.2
✓ Not so great.Looking through stock is fine, trying to access your account makes it shut down every time. Can't see if my order is shipped. You cannot contact them through the app..Version: 1.1.2
✓ Poor quality clothingAll looks great on the pictures but when it (finally) arrives, the clothes are low quality material, badly fitted and cheaply made. Would not use again..Version: 3.2.0
✓ AwfulHorrible site. Not professional. Didn’t have one of my items and I only found out after I had to ask a week later. I paid extra money for expedited shipping and it’s been over a week now. Customer service representative was rude and was not helpful whatsoever. Would highly recommend to never use..Version: 3.1.0
✓ Clothing is made very cheapComes straight from China and the quality is not something that I will be ordering from again. I bought two jackets that looked like a leather suede material in the picture, it shows up and feel like I’m wearing a shower curtain. It’s like the screen printed what leather is supposed to look like on a shower curtain. I bought the jacket for a Christmas gift for my brother and I gave it to him early because I couldn’t resist how stupid it feels to wear. The look on his face was priceless... he said it looks very European! and laughed and I told him I got us matching ones! Anybody who actually thinks this jacket looks good is blind. I won’t even use the jacket as a raincoat... I bought a pair of jeans too! And the jeans I could barely fit my foot through the leg hole. Extreme skinny jeans even though it fits my hips and the legs are fitted right the ankles are plastered to my ankles and calves. The button on the jeans feels like a super cheap one that will maybe last until I have a fat day and eat one too many slices of pizza and the button is going to let go and hit someone in the eye! When I put the whole outfit on I felt like I had been dressed by someone on acid..Version: 2.9.0
✓ Can’t get app to workEvery time I try to use the app I can’t click on anything then the app itself crashes and kicks me back to my home page. I was super excited to see what I could find but I can’t even look..Version: 7.2.4
✓ AVOID AT ALL COSTSDo not use this company at all! They take your money straight away and never send the item! Absolute scam of a company! Sent numerous emails and not had a single reply from them! Apple should remove this app from the App Store... Absolutely disgusting!!! 😡.Version: 1.0.1
✓ Do not recommend3/4 items arrived damaged. Return process involves opening a ticket and arguing your case. Pretty huge hassle ESPECIALLY since they’re damaged. TBH clothes quality isn’t fantastic anyway. I would not buy again..Version: 3.4.5
✓ To return goods 😡There is no information or contact Numbers or address for returns Great clothes if they Fit You !! But just a nightmare if you have to return !!.Version: 2.4.0
✓ Very disappointedI ordered a long sweater with good and paid but they refunded me without an explanation. I paid and was looking very forward to wearing this clothing. I won’t be coming back to this site as it is very misleading..Version: 3.5.1
✓ Horrible serviceMy very first purchase from Dresslily was a gift for my husband. I ordered and paid for the item 7 weeks before I planned on giving the gift. I even paid extra for expedited shipping. I checked the app on several occasions to see when the item would be shipped as the dispatch time was ‘ships in 3-5 business days’ and my order continued to have the status of ‘processing.’ I contacted customer support to find out what was going on, and through several emails back and forth it came out that the item was now back ordered because they sold the same item to others AFTER I placed and paid for my order. They admitted they sold the item to others after my order was placed! They basically told me that I am SOL. Horrible customer service and a shady company..Version: 2.2.1
✓ Fraudulent.Terrible to deal with, and every item received was broken or damaged in some way. They only offer a partial refund as they say everything is discounted. Do not buy from them..Version: 3.4.2
✓ Irritating and aggressive marketingAbsolutely the worst and most disgraceful marketing I have ever had to endure. DO NOT BUY FROM THEM - their marketing will spam you constantly and trying to unsubscribe is a waste of time. They need to be run out of business. Very unimpressed and wish I had never heard of them. THEY WILL NEVER GET MY BUSINESS..Version: 7.0.2
✓ Terrible!!Items are overpriced, cheap rip offs that do not look like the picture! That's if you're lucky enough to receive them! Do not buy items!.Version: 1.0.1
✓ Hong Kong China CompanyAMERICAN BUYER BEEARE! CHINESE COMPANY! Don’t be scammed and waste your time. Nice “looking” products but they are really low quality. I decided to order just one hoodie and after 20+ days when it got through customs I received a low quality hood with tight sleeves, perfect fit body and extra long bottom. Threads hanging lose all over everywhere a stitch was. Pure garbage and waste. I’m changing my credit card now since it’s probably a matter of time before he’s sold on the dark web. Ask yourself...Why would a Chinese company not say they are and use American models when advertising their products. Cause they’re pretending to be an American company selling American products but they’re made in China. DONT WASTE YOUR TIME AND MONEY AND GET RIPPED OFF LIKE ME. Dress Lilly I’m fine without the refund please don’t waste my time..Version: 3.0.0
✓ I would give -1 star if I couldThis app is the worst, I ordered my item in the middle of May and it is now July 26th... my item was supposed to be delivered today and it still 13 hours away. I’ve waited months and customer service has been very unhelpful. If you ever want your item don’t buy here.Version: 3.4.3
✓ Absolutely terribleTerrible, terrible, terrible. I would never recommend this to anyone. Customer service is basically non-existent. They change information on your order without your knowledge, and they are useless for giving you the information you need to return the items. I chose 4-8 day shipping but then when I received my email with my order confirmation the shipping said 15-25 days, yet I was still charged for the faster shipping. Just terrible! Do not download. I will never use this again!.Version: 3.5.4
✓ DresslilyIt’s ok, out of 5 items purchased, only one so far has been decent enough to wear! Everything else was a bit misleading....Version: 3.4.1
✓ Absolutely horribleI ordered my shirt two months ago from here. I've been watching this shirt for a while and it finally went on sale so I jumped on it and ordered it. So it FINALLY arrives and it's literally cut to length for children or people with no torso. The pictures all show length, I can understand a little bit of an exaggeration on it but the fact that it's literally a belly shirt on me is just a bit much. I'm 5'8" I literally couldn't believe it. The sleeves were like quarter sleeves. Mind you I ordered a long sleeve shirt. Not a quarter sleeve. I'm sure now I won't hear anything back because well it took two months to get it, it'll probably take 2 years to get a response. I honestly warn you to look elsewhere. My luck has been wonderful with saved by the dress! I ordered a skirt for my birthday and it was here within 5 days! I will never order from here again and I won't encourage others to order either..Version: 1.0
✓ Rip offNever ships items just takes money..Version: 3.2.6
✓ Bad to worse to even worsePaid for expedited shipping...2 weeks to dispatch. 3 weeks later still waiting. Refuse to refund the delivery payment. Invoiced for duty and tax which amounted to almost the same as the order. Dresslily don’t acknowledge they have a duty to inform customers of this, so the customer gets a bit of a shocker when that invoice comes through the door. (UK customer here btw) Customer service isn’t service. It’s a bureaucratic shakedown between the customer and agents sticking to predefined text. I’m normally quite a chill guy but dresslily has made me a moaner and I cannot stress enough how they should be avoided..Version: 3.5.4
✓ Do not use it’s a RIP offI paid for quick delivery, still took a month and to make matters worse I today recieved a Duty &Tax Invoice for even more money on top of what I have already paid..Version: 3.5.7
✓ Very poor serviceI purchased 2x shirts and only 1 arrived after about 3 months. I sent a email to Dress Lilly and no response. 2 weeks later I sent another email, no response. That was months ago and still no hint of acknowledgement at all. I'm deleting my account and friends I have spoken to have had similar experiences and have urged me to to the same as they have. I don't need to be asked twice to never deal with Dress Lilly again. The worse online service I have received in 20 years of online purchasing. - Paul.Version: 1.1
✓ Complete Waste of TimeThe one star is because they have very cute pictures of clothes. However, the payment options have numerous glitches, to the point I have changed all of my security information and passwords after interacting with DressLily. I attempted to place 4 orders on 4 separate occasions, got payment confirmations every single time, and then notices that my orders were still outstanding and needing payment. Armed with screenshots of these glitches, I spoke to Customer Service multiple times, whom never actually provided any assistance and over-promised and actually didn’t deliver anything. Completely done and highly discourage anyone from business with DressLily. Oh, and notice the difference in the detail given for poor reviews. Clearly they are fraudulently padding their app reviews. SCAM ALERT..Version: 2.8.0
✓ Awful siteTook my money and Didn't receive all my order sent a couple back that got delivers and still haven't had any money back don't buy anything.Version: 1.0
✓ SlowBought a few things from here and very pleased ... but are so slow sending things out , ordered a pair of shoes and other things and it takes about 2/3 weeks or longer before they send things out don't know why as you pay for the postage , you can't have anything in a hurry 😔 so plan ahead if you can .... that's why l didn't give 5 stars.Version: 1.2
✓ Shipping not in englishI honestly would LOVE to know my progress with my shipping. But everything is in english. Becides the tracking information.Version: 7.3.5
✓ Horrible!They’re terrible at conducting business!.Version: 7.0.3
✓ Sizes run very smallNo way to speak to anyone only by chat and that says only during business hours. I have tried multiple times for 2 days and even into the evening and it is still not available. They don’t let you know it is shipped on a slow boat from China and takes over 3 weeks to get your order. The sizes are not US sizes because our order was 2 sizes to small. Now in the process of waiting to try to see how to return or exchange my item and if I’ll have to pay. Loved the shirt we bought but wish it fit as we ordered and hate the process to get it. I will never order again. I measured my gal and very thin son before ordering. He can’t button the neck or move his arms and the whole body is extremely tight so their US sizes cannot be right. I had to purchase a new shirt at home this is a large slim and it is a little big on him so their large men’s reg should have been perfect or even too big. After hearing from Dresslily they only will refund my shirt if I pay shipping back which is almost triple what I paid to get it here or keep the $20 shirt and they will refund $3.00!! The chat line is never open and you can only speak to them through email which takes 24 hours for them to receive and the another 24 hours to get the reply..Version: 2.5.1
✓ HORRIBLE! DO NOT WASTE YOUR MONEYI ordered a swimsuit and a dress from them. I figured since my mother ordered a few swimsuits from them a few years ago that I would try again because I liked the quality. I found the two items I wanted and paid. After about a month it said my package was delivered. I looked and looked and looked and couldn’t find the two items for the life of me. I tried getting a hold of after sales but that was no help. They kept giving me the go around and kept telling me to check with neighbors and family as well as post office. Well I did, many times to be exact. My neighbors didn’t receive anything because they would’ve dropped it off here. And the post office couldn’t track the items because the company delivers from third party companies. I told them that I had looked and they did nothing. This angered me very much and so I asked for a refund. I also asked if they could try to reship the two items out so that I could actually receive them. But instead they offered $15 to my in app wallet for two items that costed me $50! ABSOLUTELY RIDICULOUS! And I still can’t find my package! Don’t waste your time or your money on this company because there’s a 50/50 chance that you will just get your hard earned money taken from you. Never ordering from them again..Version: 7.0.8
✓ So where do we find the company info? DOES NOT SEEM LEGITIMATE!First off I have not ordered anything from this site. As a private shopper for my client, I tried looking into the company through its app and all it says is page not found. Hmmm you'd think a company would at least have the company info or any general information about them. This app seems appealing with it absolutely cheap product but how as a consumer would I feel okay placing any private information into it when all reviews are horrible. Sorry people I'd find either another store. Take it from me save your money and find something better, and somewhere that you can actually return your items and not just get credits on them. It's a reoccurring cycle you order months later you don't get it and they give you a credit to use which is not equal to the amount you paid. Be safe!.Version: 1.3
✓ DO NOT EXPECT A RETURN/REFUND!!If you shop with this company, do not expect to return your item and get a refund. Their returns process is complicated and trying to speak to someone is impossible. Item I bought was not fit for purpose at all. I do not recommend you shop here, spend your money somewhere else..Version: 3.4.5
✓ QuestionableI ordered a tee-shirt and a shirt. I got them by mail ok BUT I got a different tee-shirt from what I ordered. Quite disappointing. 😖.Version: 7.0.3
✓ Sorry but...Have to delete this app for the same reason I deleted rosegal. The app shows items for sale that do•not•exist in stock. So you order- wait for your products- and then when half your order arrives, customer service says “we didn’t have that item so we just deleted it from your order. But you got a refund!” Really? I didn’t want a refund, i wanted the clothing I ordered... This has happened to me multiple times with Dresslily. I’m done. I’m just tired of the dishonesty. Don’t advertise clothing for sale that you don’t actually have. It’s not unlike the tendency Dresslily has of deliberately underestimating shipping times. •Be•honest• about how long it takes for your product to be shipped to another country. •Be•honest• about what clothes you actually have in stock..Version: 3.5.1
✓ 💩💩👎🏿👎👎🏼Worst store .. Bad stuff & never arrives !.Version: 1.0
✓ Scam!!!!I ordered just one swim suit, due to corona virus i had expected a late shipment but not something like this to happen. my package had said delivered for over a month but i never received it. they said i can track it but everytime i tried to, it said unable to load please try again later. i emailed them and they said to check my post office so i did. the post office had told me they can’t take fedex shipments and fedex delivers to your house NOT the post office. i am still confused as to why they even told me to check there if it had no way of possibly shipping there. they couldn’t even keep there story straight in the emails they sent. one said fedex ships it and another said USPS. the app is good but a complete remake of Zaful, the company is a scam. i called customer support and the guy had said to email and ask for a refund which i had already done and they just said to check the post office again. if you are thinking about buying from here, DON’T DO IT! it is literally a copycat of Zaful. they even use the EXACT SAME photos Zaful uses for there products. i do not recommend Dresslily to anyone..Version: 3.5.7
✓ AwfulAwful app. Cannot seem to achieve a functioning interface. Even more awful quality clothing. Site depictions do not represent what is actually received. Terrible quality and a misrepresentation of what you’re actually paying for and expecting to receive. On top of which, when I’ve sent emails containing feedback, I’ve never had a response. Shady business. I’ve had two items worth paying for and keeping. The rest isn’t worth the petrol money..Version: 3.2.4
✓ DisappointedFirstly I didn’t realise this was a Chinese company. Secondly because it was shipped via Bahrain I had to pay extra importation fee. And finally, what was sent was not what I ordered!! Wouldn’t recommend!!!.Version: 2.9.0
🙂 DressLily - Online Fashion Positive Reviews
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