DQ Texas Negative Reviews

DQ Texas App Complaints & User Negative Comments 2024

DQ Texas app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using DQ Texas? Can you share your negative thoughts about dq texas?

DQ Texas for Negative User Reviews

✓ Where are the options?!There’s not a way to customize options on certain items. For example, if I want to order a peanut buster parfait with extra peanuts, theres no way to select extra peanuts to add onto it. I could add a note to it, but when I do that, the restaurant never follows them. Another example is that you can’t select more than one topping or flavor for certain things, like an Ice Cream Sundae for example. If I want both hot fudge and caramel on it, the app only allows me to pick one or the other. I also get told that my curbside order will be ready within a certain amount of time, only to arrive by that time and kept waiting for almost 45 minutes for my order. The app needs a lot of fine tuning..AmeliaPuraVidaVersion: 2.0

✓ Locations & menu limitedWas very disappointed to see that the closest location in the app is more than a half an hour away, in a city that I never visit. Would love to see you add the Sherman & Denison locations. Also expand the menu options for ordering. For example, my favorite lunch is the Honey BBQ chicken basket but it’s not listed. There are also many Blizzard options that can’t be ordered in app. I would consider putting the app back on my phone if it had these useful additions..MusicWheelsVersion: 2.0

✓ Won’t be backStaff was very unprofessional. Had to return my blizzard to the counter it was missing chocolate chunks.I asked them to add my chocolate chunks like I requested and the young man wanted to argue that he put some in the cup. I tilted the cup up and asked him where they were? He was clearly bothered by my request. That lady taking the order either didn’t understand or didn’t know how to ring 2 $.85 blizzards up. It wasn’t worth the hassle to explain so I just went with it. We frequent the DQ in Red Oak and never have issues. We won’t be back to the waxahachie location..RachaeldeanVersion: 2.2

✓ Food reviewI ordered a Hungerbuster combo. Thinking that there was no one else in the store, it would be made fresh and hot. Too my surprise, the hamburger was cold and the bun not fresh. My wife’s Dude CFS sandwich was hot. This is the second time in a row that I have not been happy eating at this Dairy Queen and it may be my last. Also there scanner for rewards never works, so why do they leave it on the counter?.☹️🥶Version: 2.2

✓ Order Was WrongI was very disappointed with the service at this location. I placed my order and everything on the receipt was correct once I got it and took it home it was very wrong. The buyer had No Cheese, bottom bun was dry no mayo was placed on it and to make it worst my lettuce was Brown. I called and asked for the manager and advised that I was not pleased with the service. I just wanted to know why brown lettuce was placed on the burger if your looking at the lettuce. I advised that sometimes think if this was a family member would you give them brown lettuce or the CEO brown lettuce. I was advised to bring the receipt and she will replace the order sometimes it not always a replacement so it right the first time and that way people would not have to come back to get a replacement. Just my opinion and thoughts..Mee Mee1970Version: 2.2

✓ Recording a purchase is confusingI went through the drive through and asked the window operator how to redeem my purchase. She said I had to take a picture of the receipt and submit it. It took me 25 minutes to figure out how to accomplish this. Despite looking at every page and even going through the tutorial and googling it it was difficult to find where to navigate to. It should be a separate tab under rewards.Ladyhawk90Version: 2.2

✓ Continually disappointedGrand Prairie TX location-staff uninterested in customer service and accuracy. Have to pull forward and wait for food, and when it eventually comes and there is a problem...which there usually is (error with order, missing items, missing condiments, etc. ) you have to drive all the way BACK THROUGH THE DRIVE THROUGH LINE to get assistance, or go inside. Mansfield TX store is so completely dysfunctional and incompetent that I will waste no more words in the description. Area manager PROMISED to contact me to discuss locations...surprise! NEVER called. Used to be our favorite place back in the day..FhhlVersion: 1.4.4

✓ This is a problemI love the app, it is great, it lets you order and all of that. The only problem is what happened to me. This has happened twice to me already, so you may be aware of the 5 spoon reward system, the first time I did it I got the spoons and all that, but it never let me redeem my reward, this is the second time this has happened, I clearly saw my reward, and a day later it would not let me redeem my reward, I do not know why this is happening but Fix It, it needs to be better.Hotchedto0126Version: 2.2

✓ What app are y’all using?It’s 2023 and this app is mostly the same as it was 3 years ago and severely behind many other restaurant chain’s offerings in regards to apps. In 2023, I shouldn’t have to take pics of receipts for rewards and I should be able to order ahead thru the app. Furthermore, about 1/3 of the time my receipts uploaded for rewards get rejected - no reason outside of “invalid” - even though they’re over $5, clearly show the location, order with subtotal/total etc. Dishonest loyalty programs aren’t all that loyal is all I’m saying. Please modernize..Mytw0b1tsVersion: 2.2

✓ Great restaurants - the app needs workNavigating this app is very frustrating. I have many issues with it. First it offers deals as you enter the app but assumes you are at the counter ordering which is not the primary way I use an app. I have not found a way to apply a deal to the order. Second, the screen navigation is poorly labeled and placed. Multiple orders have been erased by people trying to add items only to be thrown back up to finding a location and starting over. Third why when I am supposedly in the app do I have so much screen real estate trying to get me to download the app? When checking out I have one button to proceed as guest; does that mean it doesn’t know I am a rewards member? Finally, the rewards should be based on spend, not visits; a reward that requires me to spend several hundreds of dollars for family dinner to earn a $5 reward is not very incentivizing..PtahmusVersion: 2.2

✓ VisitWasn’t happy with the customer service we received. Walked in to the store front counter help turned looked at as I did not greet us acknowledge that she just kept on sleeping after standing at the counter for about five minutes nobody from the drive-through or anybody behind the front counter said anything to us I finally turned around and asked the front counter girl are you registered she said yes she said but let me finish sweeping yeah not what I think is a great customer service.Lani complaintsVersion: 2.0

✓ Could be betterI have been going to Fairy Queen since I was six. I am 68 now. I’d go up to the counter and order my 5 cent cone and life was good. Then along came peanut buster parfaits that trumped the cone. The first time I tried one, I knew I would never order anything else. However, each DQ makes them differently. The Boerne DQ never puts enough peanuts and when I ask for more, they charge me even though I am getting what I thought was the normal serving. Makes me sad because that is my one joy during the coronavirus quarantine - patti.PatticakesnyrVersion: 1.5

✓ Staff Needs Training on RedemptionsThe app itself is fine, however using the app to redeem items earned from usage is another story. Expect to wait an extra 20-30 minutes in the drive thru with angry customers behind you due to management and staff not being trained properly by the corporate team or having insufficient tools to complete transactions appropriately when the app is involved. On three separate occasions at three different locations I’ve experienced this. Every time it needs management approval, and causes mass confusion at the restaurant. I’ve stopped using the app for DQ because of this..Jaysiah84Version: 1.5

✓ Don’t waste your timeThe app is completely useless. Tried using my Apple login. There is a DQ 5 miles from my home and the app let me set it as my favourite location. Then I try to place an order and I have to type my address in and the app tells me there isn’t a DQ close to me. Tried a new login and couldn’t find a DQ within 150 mile radius that had online ordering. Why in the world would they create an app that doesn’t let you get past setting up a login..Joe Bear ClawVersion: 2.3

✓ Well made app, order got lostI thought the app was neat, not cluttered, easy to find the restaurant you want and place an order. Received a text message right away that order was received by the restaurant. Electrons must have taken a left turn at Albuquerque. 10 minutes after scheduled pick up time and the order had not gone through yet. The manager and staff were great people. I showed them the text, email, and charge on my bank app. So the food was made for me. Total time waiting from the time the order was placed to walking out the door was 45 minutes. I recommend using a map app to find the store and just go there..AlamocosoVersion: 2.0

✓ Wrong orderOrdered 2 snicker blizzards and got 2 m&m blizzards. Went back in and told them. They replaced them with m&m blizzards. Wrong again with the same thing. Third time was the charm. They were ok with it but taking 3 times to fix it seemed a little much. We like it there and go regularly and will continue to go. Just wish they’d pay a little bit more attention. We were the only ones there..$SwtstephVersion: 2.2

DQ Texas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DQ Texas.