- 36.9LEGITIMACY SCORE
- 37.4SAFETY SCORE
- 4+CONTENT RATING
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Logi Circle Security Camera App Complaints & User Negative Comments 2024
Logi Circle Security Camera app received 134 complaints, negative comments and reviews by users. Have you ever had a bad experience using Logi Circle Security Camera? Can you share your negative thoughts about logi circle security camera?
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Logi Circle Security Camera for Negative User Reviews
✓ Smart location still broken plus privacy issueUPDATE - I’ve also just discovered that in addition to smart location still turning itself off, it also keeps automatically turning on the App Analytics option. So make sure you keep unchecking that option multiple times a day if you don’t want your personal analytics data sent to Logitech. Their change log is right in that this update seemingly fixes the login issues. But smart location is still turning itself off just as frequently as when this whole thing broke back in the June update. Makes smart location still mostly useless. Have tried logging out of all devices and the web, deleting the app, reinstalling. Also has an annoying feature where the list of devices for smart location keeps growing with multiple copies of the same devices. How much longer is this app going to stay broken? It used to be really good prior to June..Version: 3.5.3
✓ Epic FailureI’m extremely impressed at A) how horribly you’ve bumbled this last update and B) how slow you are to react to the problem you’ve created. I have 4 cameras which have been rendered useless. If you don’t fix what you’ve broken quickly, I’ll be demanding a refund. Two stars = 5 stars (my previous rating) plus -3 stars (my new rating). Get it together..Version: 3.5
✓ Switched to a better cameraUpdate 23 may 2017: camera has turned into utter garbage. Went down a week ago and has not worked since. Tried resetting it back to factory default & setting up again but nothing works. First it says the cloud servers were down. Then it's trying to tell me I don't have an internet connection when I clearly do. Lowering my rating to 1 star. Do yourself a favor and get a different camera. This is not built to last. Update 22 December: With every update the app seems to get worse and worse. My camera now goes offline for no reason at least 5 times a day. Downloading of clips is still broken. If you are contemplating buying this camera don't do it. I only still use it because I doubt I'd be able to resell it for any money. Been a logi circle owner for about a year. I just recently bought an arlo q camera to replace it and I gotta say I couldn't be happier. Wish I just would've got it from the get-go. 7 days of free recording vs the logi circles 24 hours. It's a no brainer. Plus it's much more customizable and supports IFTTT. Logi circle works well but there's just better options out there with more features. The logi circle is definitely not worth the $200 I spent on it..Version: 2.3
✓ Hangs too oftenI like the Logi Circle camera but the software is a bit of a let down. It frequently freezes or hangs (with the rotating waiting icon like you see on streamed videos). Also seems to drop WiFi and go offline and then come back. Exiting the app and restarting app usually works. Nice feature is that the app can not only view live but also a "day brief" which shows the activity of the day (but not all the time when nothing was happening). Have yet to play with how to get photos and videos from the Logi cloud to save somewhere else. There seems to be a premium version of the Logi cloud service but I have not received any email promoting this and so I am just using the free basic service..Version: 2.0.1
✓ Crap appNo matter what I try the app won’t move past connect to wifi screen… it will not connect to Wi-Fi no matter what I do..Version: 3.5.4
✓ What is going on?!Following the latest update to the app, it continually logs me out. There is no monitoring at this point. If the cameras trigger an event, you constantly first have go through the entire log in and validation process before you can view the cameras! I’m assuming this is a new method of forcing users to pay for the monitoring service instead of the standalone user camera monitoring. After purchasing several cameras I now have to start over and will be tearing them out and replacing. Complete waste of money and time. UPDATE: Now I can’t even log into the app to view the cameras. Opening the app requires a log in. After logging in, the app restores to the section asking to log in again. This just repeats and does not allow actual log in. I cannot describe the disappointment and total anger that I spent so much money and time on these cameras. Avoid and try anything but these!.Version: 3.5
✓ Worst update ever!Whoever is in charge of app development should be fired! I just want to check the camera, don’t ask me to launch the browser each time and authenticate before letting me back into the app!.Version: 3.5
✓ UselessWould give it zero stars if I could. Newest update has made this camera useless..Version: 3.5
✓ App stopped workingOut of no where after having this cam for years the app just sticks on the loading screen..Version: 3.5.4
✓ Good start but needs some workA must have app if you’re using a Logi Circle camera. I have the Logi Circle2 and love the camera. I also like it does’t broadcast 24/7 and only records when there is movement. That saves on internet usage. The app needs some work though. The live feed gets frozen if you are running the app in the background and then open it again. You have to force close the app and then reopen EVERYTIME you open the app. The other issue is with the Smart Notifications. You are only able to geofence your phone and not multiple phones using the same account. If I’m home I won’t get notifications of movement which is nice and expected of any camera being used in 2018. But if I’m gone and my wife is home with her phone connected to the camera I will get notifications of movement. The Nest camera and app allows multiple phones to be synced. That way everyone only gets notifications if ALL phones are not within the geofence area. If they add this functionality and improve the app stabilization I would give this 5 stars and tell everyone I know to buy one of these..Version: 3.1.4
✓ Great start - but buggy and lacks featuresVery clean and simple user interface. On the right track but need to fix bugs such as once you zoom in, the app becomes locked and you cannot zoom out or access any of the UI controls. Need ability to modify settings such a motion detection sensitivity and zones, as well as IR sensitivity and being able to manual force the IR on..Version: 2.0.1
✓ Did the developers test this?!After the update, I uninstalled and reinstalled the app. Same old, same old. Stuck in the annoying SSO loop and have to manually sign in often. Activity notification snapshot thumbnails only show up for a brief period after login. I was planning to buy more cameras to expand my home security. Thank you developers for making the decision easy. It’s a big no thanks from me! Time to jump ship..Version: 3.5.2
✓ TerribleApp used to be good. Now with the new app it doesn’t stay logged in and there’s no more image preview in my notification centre. Plain and simple if it was this bad when I purchased it would have been returned..Version: 3.5
✓ What’s the pointThis isn’t working. Again..Version: 3.5.4
✓ AbandonedClearly Logitech has stopped supporting this product. It should be removed from the App Store..Version: 3.5.4
✓ ConnexionJe n’arrive pas à installer aucune camera sur cette application alors que toute les conditions y sont respectées.Version: 3.5.4
✓ The update ruined the appAlways logs me out and have to renter username and password to get in. Now my account is locked and I can’t view my cameras. Please update the app to work again..Version: 3.5.2
✓ Needs ImprovementsPROS: with the subscription, you can create up to five zones, via completely customizable shapes. This was perfect for me, as I live on a very busy street and need to focus on areas on our property, vs the usual busy traffic and pedestrians. CONS: although the zones have helped reduce the noise and bombarding of notifications, I’m still getting “likely detected” notifications for zones (even though I specifically only selected the zones for notifications, not outside zone activity). This means that motion is detected near, but NOT INSIDE the zones and is notified still. What is the point of the zone feature I am paying for then??? I have a bus stop and busy side walk in front of my home so there will always be “person/motion likely detected” notifications clogging my phone. It’s very difficult to discern if it is a true threat or not. ^ Please fix or provide a toggle option for this!.Version: 3.4.2
✓ Abysmal AppWhat has happened to this app!!! It is horrendously crap and I mean crap! It used to be very good but as other reviewers have commented the log in screen has changed so much now that you are redirected to safari to log in and a secure account log in page and then back to open this page in the logi circle app…it doesn’t work!! I’m going round in circles. I just want to see the camera but can’t because of their useless changes! It has made the cameras useless. If you recently purchased their camera products….take them back. This is the most infuriating experience!!!!.Version: 3.5.2
✓ Increased security - terrible usability. Face ID???The idea of improving security of the App is definitely a step in the right direction. However, the execution of these changes is appalling. Getting into the App with the pop ups and jumping between Safari and the App takes for ever and frequently fails meaning multiple attempts are needed before you can see anything. Being unable to quickly access security cameras defeats the whole purpose of having them! Why not simply use Face / Touch ID on the App and avoid pop ups to Safari like many other secure Apps do?.Version: 3.5
✓ Awful app now. Logitech are done with this appLogitech haven’t updated this app in apprxoaimtey 2 years. They’ve only just updated it to include 2FA. However this is a really bad implementation as it doesn’t keep the app active and therefore all notifications are stopped until you sign in every time. Logitech you have to address this! It’s been obvious since you partnered the second version of this camera directly into Apples HomeKit that you want nothing to do with this app. Don’t ruin it for us now!!.Version: 3.5
✓ Recent update made the camera uselessThis camera has never been great to be fair, but the recent update has managed to made it worse. They have introduced what they classed as a “new way to login” that basically forces you to click a button, visit the website, login from the website, click another button and return to the app every single time you try to launch the app. I cannot believe someone has actually been paid to introduce this on purpose! If you need to see an event, it will take ages before you can actually do so. This means that if you rely on this camera to protect your home, you better switch to a different brand! Also, the app always send me notifications stating it failed to update my position. That appena every time I leave or return to my house. It is really annoying..Version: 3.5.1
✓ Incompetent software designIt’s pretty obvious this company doesn’t care about your issues, there are so many reviews trashing their recent updates and they don’t even respond, we should be able to sue companies that behave like they are accountable to no one. I can no longer use my cameras, all of them…. This new logon scheme just throws me into an infinite loop between the app and the web browser and never lets me login. If this is how Logitech treats it’s customers, I will make sure everyone I know never buys another product from their garbage software and hardware designers..Version: 3.5
✓ Can’t set up cameraTrying to set up camera that has HomeKit and it won’t let me. Just says to set it up in apple home first then come back. I DID THAT ALREADY.Version: 3.5.4
✓ Worse home camera appWould say my circle camera has only got worse over the years, with the latest update 75% of the time I’m not able to even open the app as get directed and stuck on their website. To me it seems as these cameras don’t have micro sd cards lots of people must be using the free cloud storage which is costing them money, and they are actively trying drive people away. I also have YI cameras, which are much faster and more responsive, have a lot more features and loads cheaper! Having paid £150 for one circle camera I’m very disappointed. Nice hardware, rubbish service..Version: 3.5
✓ Last update broke the night vision!I'm glad to see that Logitech is continually making updates and adding features. However the last firmware update has cause the cameras night vision to turn on and off repeatedly in a completely dark room. We use the cam as a baby monitor, but currently we had to shut off the night vision because it would turn off about 5-10 secs after it would turn on; and repeat. Each time making a clicking noise in the room. The camera hangs from the wall above the crib, just as it did before the update. I've tried rebooting and even a full reset with re-adding it to the account. Nothing changed. So it must be your update and it's probably server side as I believe that's how you control turning on the cameras night vision. It's not a decision the camera itself makes. Please fix it, we want to like the camera again. Lastly, I want to say thank you for removing the 3 min timeout that rendered the cam useless as a baby monitor..Version: 1.6
✓ These stars go to support and hardwareDo yourself a favour and convert your cameras to HomeKit Secure Video. The Logi app is broken and unfortunately, does not appear to be getting the attention it requires. Smart Location constantly fails and makes the cameras either really annoying or almost useless. At the least, the app is great for the conversion process. The Logi support team has been fantastic to deal with and have been communicative and empathetic. If it were not for them, this review would have a much different tone. I’ve had the cameras for years and they are still just as great as they were on Day 1. I’m happy the Home app is able to support the great hardware. UPDATE (03/22): I have been using the Circle 2 cameras for about two months on HomeKit Secure Video and I would highly recommend switching to HomeKit Secure Video if you have an iCloud+ plan. It’s nice having the cameras functioning reliably and consistently again..Version: 3.5.3
✓ Junk…. When you need it it won’t be there for youI know what my password is but it won’t let me in so I hit forget password it’s supposed to send me an email and it doesn’t. Yes I’ll be going on vacation again without my security cameras working again. I know you get what you pay for but sometimes you get fooled and it works for a while and then it doesn’t.Version: 3.5.4
✓ Inadequate App designJust bought 4 of the these cameras because of their design and they fit most of needs. App however is very in thoughtfully created. It's does not have neat features that Nest or Arlo provides. To begin with it does not allow you to turn it on or off by certain schedule. I have to turn it on and off if I don't want to use it when I am home. A simply idea that circle tech team just missed. For all four cameras I have to apply the same settings individually. It would be nice to be able to control all cameras in the system through one interface. Multi camera pan randomly picks a camera that will have largest view. I should be able to select what camera gets the largest view. More over the viewing pan is very poorly designed. Overall, I am giving it one star because the app lacks basic functions. Camera itself is good except the speaker crackles very bad..Version: 2.0.1
✓ Negative StarsThis is by far the worst app I’ve ever used. That is if you even get the chance to use it. It never works and just recycles through the same screen all the time. I have been calling customer service about this for years and I am so frustrated with it..Version: 3.5.4
✓ No longer opens on iPhoneAs the title says. It just whirls and hangs when using an iPhone. Seems to work okay with the.Version: 3.5.4
✓ Cannot open or delete appI have an iPhone 6s Plus with IOS 14.2 with the updated Logitech Circle 2 app. I am unable to open the app even after shutting my phone off and then rebooting. I am also unable to erase this app from my iPhone. I’ve tried to erase it from the home screen it has an XE press it it disappears but it’s not deleted. When I go to the App Store to download it has the open indicating that it never deleted in the first place. I’ve tried to delete it from my list of purchased apps end it only gives me the option to hide not to delete. I’ve also tried to delete it from going to settings general to iPhone storage and then scrolling down to the app tapping it and hitting delete and confirming delete. It still will not delete. I’ve even gone to settings then to screen time then to add content and restrictions and made sure that I enable the delete app option. So bottom line this app is totally useless unless I can fix this. The camera cost me $150 and I cannot use it since my phone updated to 14.2 iOS. I would love it if logitech would read this and contact me to help me fix this..Version: 3.4.5
✓ Not satisfiedNever had an issue with this camera or app and then we added a second camera. 1 year and 1month later the second camera won’t connect and Logitech won’t do anything because it’s over a year. Now when I open the app the circle just keeps spinning and it won’t open?? I’ll be switching to Arlo for my indoor cameras now to match the outdoor ones, never had an issue.Version: 3.5.4
✓ Not working againSad to see app is not working again, this has happened in the past but then picks up again. Issue is that recordings do not download. Going in through the browser interface works OK but the app is broken again. So sad. Getting worse, won’t download clips at all. Have to use the browser. Bought different make of camera where the app works fine but the Logi camera is better. Wonder if I can get them together. What a shame Logitech, great camera, dismal app which used to work but has progressively got worse..Version: 3.5.4
✓ They have finally fixed the login!After two months from the infamous update that completely broke the login experience for pretty much everyone, these incompetent time wasters who don't test their software have finally fixed it, or so it seems. The app is mediocre at best but now it can be used. Download the update! And let's hope nobody at Logitech "improves" the login experience again..Version: 3.5.3
✓ Latest update ruined appSince the latest update I need to login every time I want to look at a video. This needs to be fixed ASAP or I will have to replace the cameras How to ruin a good app..Version: 3.5
✓ Never sends email to set upThis app - and I can only assume service - is absolute crap. It won’t even send me an email to set up new account. Why did I buy this? I can’t even use the camera with no account. Expensive ball for my dog..Version: 3.5.4
✓ Broken as usualLogi fails to create a decent app yet again. App tries to login every single time you open it, and it can’t even find my Circle 2 camera that works perfectly with HomeKit at the moment. What a shame they create great hardware yet they are the worst in software. I still cringe from my Harmony and Squeezebox app days… What a waste of money it’s been for perfect hardware but terrible software and firmwares...Version: 3.5.4
✓ This app is trash and my cameras seem to be tooI remember the days when I could just open the app to see what was happening on my cameras. Now I get asked to login every time - even when I just switch apps. And the best part is now the login page won’t load. My only option is to login on desktop, which isn’t helpful since my cameras are going offline randomly all the time, too. How much longer is this going to go on?.Version: 3.5.2
✓ App stopped workingI’ve had my camera for years. All of a sudden the app doesn’t work. I can’t log in, can’t log off. Can’t even access the camera. When you push the log in button I get a notification about going to a secure Logitech account to log in. I accept the notification and the page is just blank. Can’t log in at all. Don’t even have the option to log in. Can’t use my camera..Version: 3.5.2
✓ Cannot view my camera through my iPad ProI used to be able able to view my cameras through my iPad but it won’t let me log on now, I can only view through my mobile phone, the logi icon now takes me to another secure screen to sign on and then nothing happens, have tried deleting and reinstalling the app, cameras and iPad are all up to date, so annoyed as my phone screen is tiny so I can barely see any footage..Version: 3.5.4
✓ Was Great, Now Beware!A great app which worked with their cameras. I had to replace a camera recently and the new ones do not work with this app. You need an Apple Home Hub or similar system. I don’t have any of these so the camera was a complete waste of money. Obviously Logitech have decided to retreat from providing this service for their cameras from now on. It still works with existing legacy cameras, just not any you might buy from now. Pity..Version: 3.5.4
✓ Version 3.5 is not usableSince the version 3.5 update I am stuck in a loop of being asked for my log in details. Safari then opens and asks for my log in details. The app then opens and asks again for my log in details. The whole process happens all over again in an endless infinite loop. Please help me. My security cameras are now rendered useless because version 3.5 takes me round in circles asking for my log in details. I can now see why it is called Logi ‘Circle’ because that’s what it is sending me round in!.Version: 3.5
✓ Logitech Circle AppFor years this and many Logitech cameras has been my go-to system for lightweight but essential monitoring of properties. With others in the community, we have identified miscreants to the authorities on three occasions. Since the 2021 app upgrade which sends me off to an “I.D” page it has become useless. The auto re-direct back to the circle app doesn’t work, and the “press here” button for use expressly when this happens reverts you back to the same frustrating flip-flop between the app and the ID page. Hopeless. What on Earth were Logitech thinking? I now look stupid to all the folks to whom I’ve recommended this system. They’ve just lost another long standing user/customer..Version: 3.5.2
✓ Utter garbageWon’t come next to the WiFi network. Such an unreliable firmware on this item. Avoid at all costs..Version: 3.5.4
✓ Can’t add Circle ViewI just bought a Circle View as I own a Circle and Circle 2. I needed another camera and the View is the only one the sell now. However, you can’t add it in this app, only Apple Home. That works but only one person can see it unless you buy a HomePod or Apple TV. This is dumb, the other cameras works without a hub and this one costs more and now I have to spend additional £100-£300 to get it working. I don't even want a HomePod because the house is full of Sonos. Why can’t they just let me add it to the app?.Version: 3.5.4
✓ What the hell happened!We bought the Logo Circle2 camera about 3 years ago for our whelping room for when we have a litter of puppies. It was perfect. It did absolutely everything we wanted and was easy to use. We had it on our phones, computers (both PC and Mac),loved the live streaming from anywhere…this was just the perfect camera and we were 100% satisfied. We hadn’t used it for two years and then recently tried to login and get it up and running again and nothing works! The camera is on but we can’t login or connect on any device we installed the app on. The system is now useless and we have no choice but to now go and try and buy another camera system. What a waste of money! I am so disappointed and feel so ripped off. If there is a simple solution here please let us know now otherwise you can be sure we will NEVER buy another Logitech product ever again. From 100% satisfied to zero stars just like that. And I see by reading these reviews that this is a HUGE universal problem. Come on! This is not right at all..Version: 3.5.4
✓ Infinite login loopI can’t even access the camera anymore! Always redirected to the login page, and nothing ever happens. This is is planned obsolescence at its finest. It’s so bad that it HAS to be intentional at this point! Either that, or they did zero QA testing.... which is a frightful thought, because imagine if a company cares this little about user experience - they likely don’t care all that much about security and keeping your private data safe either..Version: 3.5.1
✓ Update has ruined the app!This app was always amazing. Never had any issues. Now this update has completely ruined everything about it. Every time I open it, the new SSO feature redirects me to a website or tells me my cameras are offline. Half the time the pop up doesn’t even work PLEASE FIX THIS! So frustrating!! Really disappointed I rely on these cameras! If I am logged in already I shouldn’t have to constantly be redirected to log in again!.Version: 3.5
✓ Never buy a Logitech cameraI have spent over $600 on Logitech cameras for my Apple HomeKit and they never work. And when they do it lasts for an hour, worst investment and waste of money I have ever spent!.Version: 3.5.4
✓ Once was usable, now a piece of junkI assume the intention behind the latest upgrade was to ensure that people stop using the Circle series of cameras and upgrade their systems instead, because the new upgrade has rendered the app virtually unusable. Start the app, get switched to browser for authentication, enter user name and password, get switched to Captcha for verification, click on some grainy out of focus images and told to identify the ones with bridges in, get switched to app to be told that you got the Captcha questions wrong, is just insanely frustrating. I will be replacing the cameras if only to get away from this app, but it will 100% not be to Logitech given that their disdain for their customers is this profound. If the message doesn’t come through, I don’t have a lot of love for this app….Version: 3.5.2
✓ There’s always something wrongLive view is down right. I know the cameras work because they are still recording and the history shows on the app but I can’t see live view. Two years of using this app and there’s consistently issues every few months.Version: 3.5.4
✓ No longer supports apple iosLast time I checked, Apple was a fairly popular platform. Not for Logitech!.Version: 3.5.4
✓ So so as a baby monitorThe quality of the video is much better than our previous withings baby monitor. And we like the way this app presents various movement throughout the day in case we have a need to peek back. The camera seems to need updates all the time, and every time it does, the app gets confused about the state of settings on the camera. I have to plan on 10 or 15 minutes to fiddle with it to get the LED setting to go off again after firmware updates because the app seems to get confused about the camera’s view of the setting every time. If it happen d rarely I could live with it, but I’ve only had the camera for a month and a half and I’m sure I’ve had to do it 4 times....Version: 3.1.1
✓ DisasterThis does not perform as expected Find it difficult to see camera view when alerts pop up Deleted the installed crossed fingers. Still crap.Version: 3.5.2
✓ Completely uselessConstantly logging in every time I switch back and forth with the support page. No in app troubleshooting. I guess my $200+ camera is now a brick..Version: 3.5.2
✓ They didn’t test this, did they?After two more updates and hundreds of login loops and CAPTCHAs, the app still isn’t right. I tried the “delete the app and reinstall it trick.” Now the cameras are impossible to turn off. They just turn right back on. I guess I’m supposed to unplug them when I get home?.Version: 3.5.2
✓ New Login is by far a huge down grade.The new log in needs to be fixed or removed to how it originally was. It is by far the worst thing about the app. A huge down grade. Not only inconvenient but also time consuming when trying to use your security camera for its actual purposes..Version: 3.5.1
✓ Beyond a joke!Ok guys you’ve had weeks to fix this problem and still no resolution in sight. It’s clearly affecting a massive proportion of your customer base (possibly all - I can see no recent ratings > 1 star). I’ve tried everything you have suggested (please don’t go through the routine of asking me whether I have the latest version, cleared cache, logged out of account etc). I am still no closer to being able to use the camera. Time to pull the plug on this version and revert to the most recent one that works. People can’t and won’t continue to put up with this. If people are using your cameras for security and they can’t rely on them they will switch away. The money they have wasted on your cameras will leave a very bitter taste..Version: 3.5.2
✓ Missing basic featuresNice app. Works as advertised. But missing basic features like inverting the camera image..Version: 3.5.4
✓ AbandonwareOur Logitech cameras have had nothing but problems, and now don’t work at all. The Logi app has also had nothing but problems and now doesn’t work either. Looks like they don’t update either anymore. We had this issue 10-15 ago when we bought thousands of dollars worth of Logitech cameras for the office and then were burned when they stopped supporting them. Looks like Logitech has burned us twice. Never again..Version: 3.5.4
✓ Useless if you want it on a screen!Useless, used to be fine I could have it up on a screen, now every 10 minutes it logs me out! Buying a proper camera and NVR, no more of this stupidity! Why can’t we have access locally? Why does it have to upload to a server then we have to connect and download! It’s the most inefficient thing I’ve ever known! As for battery life if you use that forget it. It also has missed vital captures! Someone had their car broken into and the camera didn’t record it! Never ever ever buy these cameras! They are so crap!.Version: 3.4.5
✓ Latest update ruined the appSince single sign on has been implemented the app can no longer track location in the background to enable the camera when you are out of radius. This is because the single sign on session is not long enough for this feature to work. It should be authenticated using oauth so the app can work in the background and exchange access tokens with the api only when required making it look like the app is always logged in. Not sure what this weird auth implementation is but it does not work..Version: 3.5.2
✓ Great Camera. Terrible App.Quite surprising to see a company like Logitech have such a buggy app. It’s almost impossible to add a device with this app. Best to just stick with third party app like google or HomeKit when integrating..Version: 3.5.4
✓ What is happening?We have had two of these cameras for a couple of years. Given up on one as it keeps stopping working & has to be reset all the time. The other one is ok but can miss a lot of action. You see someone come in but not leave! My biggest issue is why does it keep logging us out & then saying there is a Not know error with log in. This happened twice in the last 2 months meaning we are without the camera for 48 hours or so. Tried everything but then suddenly it comes back. I beginning to think this camera & service are not fit for purpose..Version: 3.5.2
✓ Zero Stars - can’t connect to a wifi networkIt just hourglasses on the wifi network screen on everyone’s phone we’ve tried. Can a developer reach out? I would like to be able to use my camera like before..Version: 3.5.4
✓ Recent update brokenThe login experience is ruining the app. I have to repeatedly login every day and most of the times I have to try logging in several times before it’s successful. (And it’s not a typing issue because the password is stored in chrome) then sometimes it looks like the camera is offline, but it’s has logged me out without telling me, so I have to close the app and start the process again. This recent update has definitely ruined the user experience.Version: 3.5.2
✓ UnusableThis has gone from annoying and slow to use, to really frustrating (sending you via several pages to log in) to now being completely unusable- an endless circle of clicking “log in” on various screens and never actually getting to see the camera. I use this as a baby monitor so it’s completely useless to me if I can’t see or hear what’s going on 🤷🏻♀️. Please revert to before the app update when it was only annoying rather than completely unusable..Version: 3.5.1
✓ V3.5 is the worst update (AVOID)Other reviewers are correct… this is the worst update to the app and V3.5 makes the app unusable and frustrating. All the good work that was achieved has now swiftly gone down the drain. No update in a year and then this! You wish they hadn’t bothered or that you can at least revert to the previous app version! Logitech I’m disappointed in how wrong you’ve managed to get this. You’ve rendered my security system worth nearly £500 utterly useless. All this from a company who supposedly value their clients. Pathetic!.Version: 3.5
✓ New authentication routine is a messExactly why do I have to open a browser to sign in every time I fire up the app?.Version: 3.5
✓ Revert! Revert! Revert!This app, which was rock-solid for years, is now completely hamstrung by the recent login changes in 3.5. Logitech, please take your users’ complaints seriously, and revert the app to its previous form until you can figure out how to fix it. So sad..Version: 3.5.1
✓ Useless!I’ve had this camera for approx 3-years, and until recently it worked perfectly. I’ve had the same issues as others where it asks for login credentials every time I open it but I was still getting the alerts. Now though, no alerts at all. I try to log in and it takes me in a cycle of the home page, back to the app, home page - back to the app. So no alerts and unable to log in. No error message either! The app is up to date, so is my iPhone. So USELESS is the only appropriate word to use. I’ve recently bought a TAPO camera (£30) for my elderly mum and that works brilliantly. What’s the point of it?.Version: 3.5.2
✓ Garbage app (with the latest version)!The app was working okay before. However, it stopped working this year when I reset a Circle 2 camera and tried to reconnect the camera to the app. The screen was stuck and was unable to find the camera. Logitech’s app/camera quality just kept getting worse as time went by….Version: 3.5.4
✓ No good after updateApp always logs me out, Smart location fails to update. It would be best if they just put it back the way it was..Version: 3.5.1
✓ They broke it.Used to be an acceptable program. When they introduced Single Sign On, they broke it. Have to constantly log in, or try to. Tired of trying multiple times before I can finally access the camera. They’ve had lots of time to fix it, but failed. Time to find another brand!.Version: 3.5.1
✓ This app is garbageUsing an iPhone 12 mini. Every time I try to open the app I’m prompted to sign in which I have to finish in a web browser. I already have one of their cameras connected to HomeKit but the app couldn’t find it, then signs me out. Too many things push to the browser, What’s the point? Poor support doesn’t look good for someone who wants to have a product for a while so I’m returning the camera.Version: 3.5.4
✓ Update broke WiFi setupI’ve used this app and camera for years, now it can’t setup the camera on a new wireless network. App gets stuck on the screen where you enter WiFi name and password..Version: 3.5.4
✓ Worst update ever and avoid these camerasUpdate: after 3 months there is still not a fix and just get told by Logitech support that they are still working on it I think it is just a ploy to get people to upgrade to their new cameras. My advice is avoid the new cameras as well as what would stop them from doing the same in another 12 months times. As per the other reviews, I wish they hadn’t of bothered with the latest update. Tried to make it more secure but now means I have to login every time I want to view my camera!!! The snapshots on notifications now don’t work either!! Logitech sort this out or roll back the update until you have fixed it.Version: 3.5.2
✓ No notificationsStopped getting all notifications. Tried on two different cameras on two separate logins with two different phones. No notifications on any of them all of the sudden. Has been about 3-4 days..Version: 3.5.2
✓ Login STILL an issueAfter all this time and all these one star reviews how is this still not resolved?? C’mon people spent good money on these cameras!.Version: 3.5.2
✓ Good app and can but Insecure log inI have a circle 2 wired camera which is great and the easy app if good to. However the log in is a simple password protected screen. There is no option to activate 2 step or log in alerts so if it’s hacked you’d never know. Most of the competitors have this feature. When I emails them they said they don’t have this feature and don’t plan on it. Not good enough in today’s market for a company as big as they are. Would have brought a lot more cams but because of this I brought Arlo..Version: 3.4.5
✓ Update renders app almost useless*update on the text below* Update 3.5.1 still doesn’t fix the login issue! This app needs fixing and fast. The latest update now means you have to go through multiple pages, back and forth between Safari and the app. Just to open the app. As the “Single Sign-on ID” functionality applied in the last update requires this. You have to do this EVERY TIME you open the app. With no other method of viewing the cameras, this effectively renders the cameras and the app completely useless. It worked before the update….Version: 3.5.1
✓ Forced update kills viewingAre you offering refunds for the cameras I bought? I just ask as you forced an app update on me that just whirrs and hangs instead of showing the cam view. What were you thinking? Let me know if you will offer the legacy app back this week, or go full refund route. Madness..Version: 3.5.4
✓ Stop logging me out!Why is this app constantly logging me out? So frustrating. This plus the near constant recording of the “motion sensor” is indicating a trend towards the garbage can..Version: 3.5.4
✓ Sso login in is a painThe SSO log in worked the first few times I opened the app. But it keeps asking me to log in on subsequent times I open the App. Total pain, especially since now it isn’t working. It takes me to the log in, then a pop up comes up to take me back to the app, but the screen on the app is still stuck at the login page. I should not have to login continually on a device that I am already logged into ! I am thinking of changing my camera to a different brand as Circle keeps getting worse instead of better. ,.Version: 3.5
✓ I wish I Could Give Negative Stars.I guess I’m going to have to buy another camera since you guys keep logging me out and won’t let me log back in or reset my password..Version: 3.5.4
✓ Updates have made it way worse!Open the app, app then sends you to open a browser to login, browser then asks you to open the app, login doesn’t work, asks you to open a browser to login again, browser asks you to open the app, repeat again and again and again. Works once every ten tries or so. We can’t we login in the app like we used to be able to and like every other app allows?.Version: 3.5.2
✓ Definitely messed up after the update.It’s hard to log in and I keep getting kicked out. Frustrating to say the least!!.Version: 3.5.1
✓ Terrible update…did anyone actually do any end user testing for the iOS app?!The update is awful. Clicking on the app now brings up a page that asks you whether you want to stay in touch every single time before you can proceed. Then asks you to login via a browser and then takes you back to the app which may or may not then display your cameras. This is just too clunky for a product from a company that we expect a lot more from. If this isn’t fixed, I’ll be ditching my Logitech devices. Finding help articles on this is close to impossible too..Version: 3.5
✓ App not working!!!Hopeless App. Can’t even open it anymore….Version: 3.5.4
✓ Keeps logging outThe app, in my iPhone and iPad keeps disconnecting. It has been happening for weeks. When it does it also deactivates my smart alerts. I don’t get my alerts anymore since I do not know when I’ve been disconnected. How do I resolve that annoying issue ? Anybody reading these reviews at Logitech ??? You need to get your act together. Your app use to work fine, now it’s an embarrassment..Version: 3.5.2
✓ UnusableThe perpetual login loop and inability to find my cameras (which are already added and functioning in Home app) is useless..Version: 3.5.4
✓ Camera app no longer works keeps logging out automaticallyThis app is absolutely rubbish. After the app update, it renders its use by allowing you to view the camera or receive notifications and alerts when motion is sensed from the camera. It is unthinkable and remarkable that Logitech has updated their app so it automatically logs you out without even alerting you. Problems and concerns. Camera being used to monitor your baby. App logs you out automatically without informing you and you will be unaware what the camera sees! Camera being used to monitor your home. App logs you out automatically without informing you and you will be unaware what the camera sees! This has left a bad taste to their customer service and the way Logitech treat their customers. Even when their customers informs them of the issues, it is still unfixed! Awful! Plain and simply awful. Please avoid purchasing their Logi cameras and go for another brand like TP LINK, a company with reliability! Avoid Logi products with a barge pole at all cost. You have been warned..Version: 3.5.2
✓ Absolute DISASTER!This app used to work fine. Now it’s all 7 “circles” (pun intended) of Hell at once. What used to involve opening the app and turning on the camera as you leave the house now takes an extra 10 minutes of jumping between the app / a sign in page / the sign in page not recognising your password / the sign in page finally recognising, but not trusting you / 2 pages of Captcha / the app forgets you were trying to log-in and the circle (pun intended, again) starts all over. Do not but Logi cameras until they fix this. Unless you enjoy tryouts ng to identify traffic lights on tiny Captcha images..Version: 3.5
✓ DO NOT use this garbage productSo disappointed with Logitech, bad quality product and weak technical support, I throwed the camera in the garbage bin already. I will never buy any Logitech product any more..Version: 3.5.3
✓ Latest update ruined functionalityLatest update removed features! No longer get a snapshot along with notifications. Notifications have also been less consistent. Very disappointed and frustrating..Version: 3.5
✓ Logi APP kept log me out!I was logged out for no reason, and I couldn’t log back in. Logitech needs improvement for the APP..Version: 3.5.4
✓ FRAGILE! (Previously great app rendered far worse by update)Echoing what user bellyhanglow said, the so-called security improvement shipped by a recent update has made the usage MUCH worse. Unlike that user I have been able to login and view my subscription videos on my multiple cameras BUT I find I am often astonished by a “requirement” to login AGAIN and sometimes that happens shortly after having viewed the cameras without any device pauses or downtime’s. I also occasionally get bounced back & forth between browser and app with login failures but I have found a method of short-circuiting it after it begins. Users should NEVER need to debug apps! If indeed there is actually any improved security it has come at the price of stupendously fragile connection now. If the connections don’t become stable I cannot imagine that I will renew my logi circle subscriptions when they come up for renewal in a few months..Version: 3.5.2
✓ Totally useless since login updateUsed to be a great app but latest update is absolutely dreadful and a very poor user experience. Since the update every time you open the app you are redirected to website to login and then sent back to the app again. Often you go through this loop several times before you can eventually access your camera feeds if you are lucky. Please please change it back as you’ve totally ruined what was an excellent service..Version: 3.5
✓ Worthless appRefuses to connect to or find the properly paired HomeKit circle2 camera and logs me out of the app every single time I open it..Version: 3.5.4
✓ Loved it till I hate it!I loved everything about my Circle C cameras until I could not buy any more. Could not find one if my life depended on it! Then when I bought the newer version I was disappointed to find out the newer model was only compatible with iPhones and not just any iPhone but the very expensive newer models. What a let down! I was essentially being forced to buy a phone I didn’t want. (Feels like extortion) I had to return all the new cameras back to the store. Now we’ve noticed that the Logi App keeps crashing and having to reboot every time we try to review saved video footage. Over and over again! So much so I cancelled my monthly subscription. Making a change from being compatible with any platform to only iO feels like discrimination..Version: 3.5.4
✓ Still needs fixingThis app needs to be fixed, the update messed it up and that was over a month ago! It worked great before the updated. Now, signing-in is not even seamless. It takes you through “cycles”, back to the website just to sign, sometimes it’s doesn’t even work. Three devices in the household use to have access to this app and now only one is able to sign in (we tried signing in at different times, different internet connection, and the app will not allow access). The moment you need it to work and it doesn’t, it’s stressful (especially when you are away from home)! Too much money was spent on this equipment and now it has this flaw. I will be asking for a refund if this is not fixed. And I will not be looking into Logi again for a replacement. As a reminder, this app was rated 5 stars before this update, now it is down to 1. I would have given zero starts if I could. Fix the app!!! Update: I noticed now, that the app is not giving any notifications of activity from any of the cameras and notifications settings are set on..Version: 3.5.2
✓ SSO IS NOT WORKING!!!!!Stuck in login loop from app to logi id. Did anyone test this crap????.Version: 3.5.2
✓ Awful updateUpdate: new issue. Alerts and Notifications on and I’m no longer getting any kind of activity alert. Login is terrible and annoying with new update. Fix the login!!!!.Version: 3.5.2
✓ App Simply Sits and SpinsIt looks like Logitech pushed some stupid update, since the reviews reset. Anyways, I’ve spent all day with the app simply doing nothing. It shows a white screen, the “Logi” logo, and a spinning circle. I can leave the app open all day, and it doesn’t progress..Version: 3.5.4
✓ Not worth downloading or buyingThis software must of been developed by monkeys. Like the camera that spends most of its time not responding. This software does not work with it own hardware. Logitech should keep to keyboards and mice..Version: 3.5.4
✓ Terrible app/softwareThe camera is good. The app is appalling. Constant updates only make things worse. Recently, only 1 device can sign in to the camera, when my partner tries to sign in, we are treated with a ‘wrong email/password’ message. When the system updates and we need to log back in, the same thing happens. We are now using a new password every month as it’s the only way of logging in, but only 1 device at a time still.Version: 3.5.4
✓ Worst app everHands down out of all the apps I’ve used, this is the worst and most unreliable. The circle for one camera has been spinning for 15 minutes now. I can turn the camera on and off and stop recording, so connectivity isn’t the issue. The worst part is I pay for this garbage..Version: 3.5.4
✓ Worst update everLike all the other reviews are saying, the latest update after an extremely long drought has made the login experience extremely poor. The app requires a login almost every time I open it, instead of remembering. The login works about half of the time with no loading indicator or error message. It requires a redirect to safari with many confirmation taps every time. It’s such a poor user experience I do actually wonder if this was tested. I can only assume there was some sudden business reason to implement this and it was done too quickly. Logi, please sort this out.Version: 3.5
✓ A mediocre app ruined!The app has always had it flaws, the zones were seemingly useless as I get notifications on activity outside of the zones, the bandwidth at Logitech’s end was too pitiful to allow sensible streaming resolution and the app lacked the ability for fast scrolling, with thumbnails taking too long to load. Now, the latest app has made the app completely unusable, the sign in process takes too long, opens more browser tabs than you can imagine as it opens a fresh one every time it fails and every time the app bins you out, which is about every hour as best I can tell. Fix this, please!.Version: 3.5.2
✓ Good - when it works.When it was first launched, this was fabulous. With all the various updates, it has gone downhill. Just keep it simple. I'm trying to use it for safety reasons, looking after an elderly person and three days ago it was fine but for the last two days the app opens with its title and a green spinning wheel - and nothing else..Version: 3.5.4
✓ Worst piece of flaming garbageIt simply isn't working no matter what you do. It is a complete failure. Also if you like masochism....Version: 3.5.4
✓ Updates are necessaryHave to keep up with updates to be useful. Connection is not always the greatest and we have Comcast’s best internet so that’s not the issue. Updates to keep app up to date with smart phones and clarity is critical with live view and looking at recordings. You are not keeping up with the competition especially for the subscription prices you charge..Version: 3.5.4
✓ Great until 3.5. Doesn’t work now.Latest app update has made the camera useless. Can’t even log in..Version: 3.5
✓ Was fine. Now brokenLogs me out all of the time. No longer shows previews in alerts or notification centre. Buggy..Version: 3.5.1
✓ Using App Breaks HomeKit FunctionalityI purchased this camera because of its compatibility with HomeKit. After using the camera for a day with HomeKit only (and no issues) I downloaded the App to tweak some settings. Hours later I opened the Home App and noticed that the feed would not load, opened the Logi Circle App and the feed was working in App. I changed the settings back to default in the Logi Circle App to see if one of my changes had caused the issue but that didn’t fix it. I unpaired the camera from the Logi Circle App and HomeKit then paired it back for a week and it worked all week. I then paired the camera back to the Logi Circle App and within hours the feed in the Home App was no longer working. This App breaks the camera’s HomeKit compatibility. I would not recommend this camera if you want to use it with HomeKit and the Logi Circle App, it only works with one or the other. Hopefully Logitech will fix this, if not I will be returning the camera and deleting the App..Version: 3.1.2
✓ Connectivity issues makes the camera uselessFrequently loses wifi connectivity despite the camera being 4’ from the router. For the past month I haven’t been able to connect at all, no trouble finding the camera (Circle 2 Wired) but wi-fi network won’t authenticate. Updated the app, deleted, reinstalled etc. but still broken..Version: 3.5.3
✓ Awful abandonment of customers!!!!Camera access and use from the Apple Home app ceased working about a month ago. I appears that there is no way to get this working. Totally frustrating, with no communication from Logitech. I will NEVER buy anything related to that brand, nor any company that now owns them..Version: 3.5.4
✓ AWFULI’ve tried logging in 35 times without success. With a rash of recent car thefts and break-ins in my neighborhood I’d like to be able to see what set the alert off and not spend 10 minutes attempting to log in. This used to be a good set up but since the new update it’s absolutely awful and there’s no point in having it if I can’t actually see what is setting the alert off. Following up after several “remove the app and reinstall” chats with support. It’s still AWFUL. Nothing has changed, I still have to log in and that takes me to another page which doesn’t log me in, and I do this 15-20 times before I give up. Latest request from support was to go to settings in the Logi circle app, go to help and submit a diagnostics report. If I can’t log into the app I can’t submit a report, thanks for the help..Version: 3.5.2
✓ Garbage app for a great camera integrated with HomeKitI really am surprised that such a good camera that integrates so well at home kit would have such a garbage app for use outside of the HomeKit integration. I followed every instruction that I could find removing and adding the camera several times switching HomeKit hubs (and every possible option that has been posted in the last year either in Logitech support, Logitech forums, Reddit, Apple support, and others) and nothing worked. I would give this zero stars if it were a possibility..Version: 3.5.4
✓ Worst update everSo, the first update in nearly two years and you’re going to wish they hadn’t bothered. Instead of tapping on the icon and seeing your camera feed, you are now met with a confirmation page where you can opt out of email contact or select continue. But once you do continue, it just removes the pop up and you then have to tap log in. This activates another pop up saying you’ll be taken to a secure log in. Click ok and you jump to another page where you sign in with your credentials (on first use only). This activates another pop up which asks if you want to open in the original page (unbelievable, I know). Then you’re back to the first page. Now if this is your first time, you’ll see your cameras. But, if not, you’re stuck on this log in page and you can’t see any cameras! I’ve deleted the app and downloaded again but it still won’t work. And it throws an error when you leave your house, saying smart location failed to update the service with your device location, despite setting it up again after re-installing. So no way of seeing your cameras now. Unless you use a PC..Version: 3.5
✓ IphoneXThe App needs to be updated to iPhone X screen..Version: 3.1.4
✓ Why am I getting 50 notifications a minute?We use this as a dog camera, and it's great. Yesterday, I left work in the middle of the day to go untangle my puppy, who had chewed up her towel and gotten the strings wrapped around her neck. So it's a handy little device. But this new app update is complete garbage. The constant notifications are driving me insane. It's literally sending me notifications at least once a minute, but they've been totally still and napping for hours. Alert me when there's significant activity; not when the dogs are simply breathing. I don't want to change the settings; because if they're actually doing something (like chewing), I want to be alerted that moment, so I can tell them to stop. And the "person detected" feature is both creepy and inaccurate. Not a happy camper..Version: 2.1
✓ Latest update is rubbishCan’t get into see my cameras app just goes to website then back to app again and again. Why has Logitech made an app that was really good into one that is crap and doesn’t work. The whole point of having an app & access to cameras are to view in real time, if you are lucky enough to get into your cameras after the 50th time of trying. Have also complained to Logitech but they just keep asking me to send screenshots via emails, which I have done many time. Still waiting on the next reply email from Logitech for the past 2 weeks. Logitech get your act together and get this app working the way it did for years!!!! I do not give this app any stars but can get this review on without giving 1 star!!!.Version: 3.5.1
✓ Getting better, but still not right.Snapshots in notifications are hit and miss. Most of the time they don’t work but seem to work for a bit after I open the app. On a good note, I haven’t had to log in for a while so that’s an improvement..Version: 3.5.3
✓ Not fit for purposeIn this app there is a screen where you enter your WiFi name and password in order to connect the camera to your network. You are given about two seconds to do this before the app automatically moves on to the next setup screen. This is impossible, so my camera is useless. Contacting support only produces a ticket number that is not followed up. A complete waste of money. I will now have to buy another camera. I don’t know which one yet but it definitely won’t be Logitech..Version: 3.5
✓ App DisasterCamera is very good. The App is so bad that I’ll never buy this camera again. My camera is Off Line due to a new Internet System setup in my house with a new password and there is no way to reconnect the camera. No matter what I try, family members have tried and computer specialists have tried, nothing works. Forced to put a star or can’t submit a review. But I give it NO STARS!.Version: 3.5.4
✓ Time to replace…Currently in the process of replacing a number of Logi Circle cameras thanks to this totally frustrating, relatively useless app. Used to be quite good, now defeats the entire point of security cameras; it would be an equally useless burglar who was around long enough to get spotted on them! By the time you’ve opened the app, been switched to Safari to log in, entered your email, entered your password, selected various pics of planes, trains or automobiles numerous times then returned to the app which is still on the log-in screen, force-quit the app and reopened it hoping to view the camera any thief, vandal or ne’er-do-well would be long gone! Perhaps a marketing ploy to force us all into upgrading to Logitech Circle View cameras? I can see no other “benefit” to this upgrade, which is a shame, as I used to rate the entire Logi experience quite highly. Trust the reviews and look elsewhere..Version: 3.5.2
✓ What the heck happen to the app?Despite a very high speed service my cameras cannot connect ?? Any developers reading all this post ? please do something. Thanks.Version: 3.5.4
✓ Login is still brokenIt still signs me out, even after removing the app and installing 3.5.2, every time. Smart location is also broken - it keeps turning off. It’s been FOUR MONTHS. If you can’t fix it, just roll it back. Otherwise my cameras are e-waste and I won’t be purchasing any kind of Logitech product, ever..Version: 3.5.2
✓ No longer working with first circle deviceI’ve changed my router so did wifi password and network name. After a couple of months got myself to reconnect my circle using iPhone 6s but unsuccessfully. I reset my circle through a pin hole, it’s flashing blue but the new app is complaining about bluetooth not being turned on when it is. I’ve removed my old camera but still no joy and won’t add a new one so it’s a useless device now :( Edit: had an iPhone 4s with older version and was able to add the camera so now can access it on both 4s and 6s. Still, if not the other phone would not be able to set it up on 6s..Version: 3.1.1
✓ Camera Feed Loading Takes Too LongThe features of the camera and app are great but the camera feeds takes forever to load. If you have someone knocking on the door you can’t immediately view the feed as it takes time to load. I have to log in on a computer to the Logi Circle site and get better response and load times there than through the application. It seems that when you view the live feed, you are not streaming the feed directly from the camera, instead you viewing the feed that is being streamed to a Logi Circle server. It would be better off updating the application so that when you view the live feed you are pulling the stream straight from the camera and not from a Logi Circle server. Reviewing past recordings is the same result; loading times take forever..Version: 3.4
✓ Update is causing serious log-in problems!Please fix Asap!.Version: 3.5
✓ Login don’t workCan’t login anymore… the app is then useless..Version: 3.5
🙂 Logi Circle Security Camera Positive Reviews
Logi Circle Security Camera works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Logi Circle Security Camera.
⛔ Logi Circle Security Camera Problems
