- 35.4LEGITIMACY SCORE
- 35.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Logitech Control App Complaints & User Negative Comments 2024
Logitech Control app received 149 complaints, negative comments and reviews by users. Have you ever had a bad experience using Logitech Control? Can you share your negative thoughts about logitech control?
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Logitech Control for Negative User Reviews
✓ Duration and Fade controls gone?Recent update and controls are now gone? Am I missing something here?.Version: 1.3
✓ It’s been 6 years and it still has no update thanks logitech!:like what is it for!.Version: 2.1
✓ Shocking appShocking app great keyboard tho.Version: 1.4
✓ Never buying products brand again…Feel like a waste of money buying a con artist product. Scam product. Lacks quality and efficiency…. Don’t waste your hard earned money on any of these company’s products …. No update available…tech support chat is just a waste time …. Never told me how to reactivate my keyboard. Followed every tech support direction multiple times. Still nothing. Products are meant to fail just after the 1 year warranty (lol) expires of course…. Joke is on the purchaser so that company tricks purchaser into buying another one…. Fool me once shame on them, Logi Tech… fool no twice… shame on me ( not happening again )…. Never buying product again!!!!!.Version: 2.1
✓ No control settingsThis app just give you firmware update??.Version: 1.4
✓ No french character accents!?I like the product so far but I can’t write any sentences in french... I absolutely need character accents! Please make an update and fix this issue. I hardly believe that you did’t think about this before. 🤦♂️.Version: 1.1
✓ Same track pad issuesSame as many others. I have issues with the track pad freezing, its only happened once so far. The issue I have almost every day, the mouse cursor stops disappearing after around an hour of use. I have to switch off IPad Air 4 or pull it from the case to reset. The reset on screen as recommended by Logitech doesn’t work for me. Come on guys, fix your software please..Version: 1.3
✓ Firmware Update Process - Keyboard not workingThere is an issue pertaining to the software. It keeps asking to update the firmware and once it’s updated, the update doesn’t seem to kick in. I wanted to update it because the keyboard stopped working a couple weeks ago for no reason, even though the keyboard case hasn’t experienced any falls, or bumps, or any kind of damage. And judging by all the other recent reviews here, I’m not the only one. Logitech - this is a clear pattern of a recent development that has happened to a lot of people who suddenly see their iPad keyboards not working all of a sudden and without reason. Mine isn’t an isolated issue. Fix this. These are great but expensive cases. We expect a firmware update..Version: 2.1
✓ The app doesn’t recognize my Combo Touch with my iPad 9I’ve tried to no avail to get the app to function, but it doesn’t recognize my Combo a touch on my iPad 9th generation running iPad OS 15.7. Not to mention the keyboard hasn’t been acting up and because I can’t use this app, I can’t even use the keyboard. Please update the app so the keyboard can be properly updated..Version: 2.0
✓ GARBAGE, AND POORLY SUPPORTED SO FARI bought the combo touch keyboard for my iPad Air 3, and paid $230 Canadian from Logitech directly. The keyboard constantly disconnects, and reconnects a few seconds later, just to do it again a minute later. It completely ruined the use of the keyboard !! The app won’t keep the settings that I put in either...if I choose 60 seconds timeout, and leave the app, It will be a different value when I go back into the app. The fade out transition control also won’t keep the setting I choose either. It’s absolute garbage. Renders the whole experience useless. The app was recently updated and made NO difference. Either Apple or Logitech has failed their customers..Version: 1.1
✓ No way to force a firmware updateI have the Mu0040 keyboard combo touch for my iPad Air 3 . It’s been a couple weeks since my keyboard has worked. I did a software update on my iPad, I have deleted and reinstalled the Logitech control app. None of my keys work so I am unable to force start the firmware update. I love this when it works. I did notice they did an update 2 weeks ago and Apple has had an update as well. I love this when it works..Version: 2.2
✓ Combo touch pad DOESN’T WORK!I have no clue what’s going on but it just stopped working one day and I’ve only had this thing for like a month maybe two? The IPad recognizes it but for some reason it just won’t work… I’m gonna call their customer support later :\.Version: 2.1
✓ Track pad doesn’t work.I’ve tried the fixes, it still doesn’t work. It’s a shame because I’ve appreciated all previous Logitech purchases. How do I get a refund?.Version: 1.3
✓ Combo keyboard not working ,don’t buy,no support availableNot happy with combo keyboard, purchased from apple website with iPad. Waste of money and time. It did work first 2 months then when it in mood. Worst thing is there is no support available. Never buy this product again.Logi App does not do anything..Version: 2.0
✓ DisappointedIPad won’t even recognises the folio I have anymore it was working so well for years what happened? Now every time I open the app it crashes after a few seconds …. so what’s the point of buying this for the keyboard and track pad if they can’t even connect to the iPad? And the folio isn’t cheap too.. we need a fix for this I’m not very happy..Version: 2.1
✓ App keeps crashingI have the amazing folio touch ipad case with keyboard. All has been fine, but it’s suddenly stopped working and the Logitech control app crashes every time i open it. I have tried deleting and re-installing it. Getting in touch with Logitech support is Impossible. So disappointed in the customer support..Version: 2.1
✓ The hardwired keyboard less reliable than bluetoothBy using such poor quality connectors (two in series for the Combo-Touch) Logitech has managed to make this keyboard worse than bluetooth after only a few months of use..Version: 2.0
✓ Logitech folio touch ipad air 4 trackpad not workingHello, I just bought the IPad Air 4 and the Logitech folio keyboard and I updated the app and iPad and the track pad stoped working, I googled a whole bunch of options but it looks like I can’t get the track pad working. I tried the QWE + alt and it doesn’t work. I really hope they fix this because the keyboard is really nice over all.Version: 1.4
✓ IPadOS 14.5 breaks Logitech FolioThe Logitech Folio loses a lot of functionality with iPadOS 14.5. Logitech and Apple, please work to get this problem solved! With Scribd, the keyboard seems to go to sleep and various workarounds are needed to get it working again; I’ve found that turning the pages more frequently (even if just to next then immediately back again) to keep the connection alive is a workaround. Hoopla is much worse: neither trackpad nor arrow keys will turn the pages, and tapping on the trackpad doesn’t zoom into graphic novels as it should. Basically, in Hoopla, Logitech is non-functional, and any interaction with the app requires finger on screen..Version: 1.4
✓ Keyboard freezesI purchased the Logitech folio for iPad Air 4th and the keyboard freezes a lot. This can be the just the trackpad or just the keyboard or both. This can be really frustrating when you are in the middle of something. Also not sure if the app is truly working. I never had an update since the purchase and I’ve had this for also a year. All It says that the software is up to date. Has there been any updates since last year? Maybe this can help the keyboard from freezing up so much. Thanks..Version: 2.0
✓ Pointless appPurchased the Combo Touch to go with my new iPad Air 4th Gen and was prompted to install the app. Does nothing apart from tell me the app is up to date. No settings to change. Nothing. Can’t give less than 1 star..Version: 1.4
✓ Delete key doesn’t work in MailJust moved from Apple keyboard to Logitech because it seemed stronger but the delete key doesn’t appear to work in Mail so you cannot use the delete key to delete unwanted emails. Really annoying and frankly would have put my off buying if I had known. Going to return unless Logitech can offer a solution - quickly..Version: 1.3
✓ It doesn’t work keeps crashing…Why doesn’t it work? My case stopped working randomly, and everytime I open this awful app it crashes after literally a second. No support, no functioning app or keyboard waste of money to be honest. My keyboard was fine until this app stopped working and no matter how many times I have reconnected, redownloaded restarted everything nothing works..Version: 2.1
✓ Finally supports the slim comboAfter updating my slim combo keyboard I haven’t experienced any disconnection issues so far... Now if only logitech would make a firmware update for the combo touch to prevent the trackpad from occasionally disconnecting... UPDATE: The firmware update for the combo touch does not seem to fix anything... I’m still having bugs where the trackpad and the keys do not register input although the shortcut keys and backlight still works. Other issues I’m still having: - Trackpad pointer won’t automatically hide - Using the trackpad to access the dock or slide-over apps sometimes doesn’t work -Unable to use the “double tap to drag” accessibility feature -After the pointer disappears, the trackpad can stop registering input. To fix I need to press any key and the keyboard will “restart” (the backlight will turn on).Version: 1.3
✓ This app is pointless, don’t download!This app is pointless. Only tells you when the keyboard needs updating ?!? Don’t bother downloading, very dissapointed..Version: 1.3
✓ IT DOES NOT WORKSo you probably have a problem where it doesn’t seem to connect to your keyboard well try holding down. QWE ALT and if that doesn’t work then the app is bugged do not bother with the app it is a scam. The case and keyboard is amazing though but i gave this a 1 star because of the app..Version: 1.4
✓ App doesn’t recognise the keyboardBought the keyboard directly from logitech, but the app doesn’t recognise the keyboard with my ipad 8th gen. . Disappointing.Version: 1.4
✓ Trackpad issuesSometimes, the trackpad randomly disappears. Even when i take my iPad Air 4 out of the case and put it back in, it still doesn’t work. The next day, it is back and working again. It is very irritating! Logitech needs to fix this!.Version: 1.3
✓ Not sure what this does other than update firmwareThe Keyboard is great. The whole package is a little bulky and heavy. The app seems to only update firmware, although i was prompted to do this anyway by the ipad. Interestingly the keyboard before the update was pretty intermittent, and didn’t really work. once the firmware was updated successfully (3 attempts) it worked well. Only snag is that in some forms boxes, the space bare does not work for some reason. Poor app. Good keyboard..Version: 2.1
✓ Keyboard no longer worksWorked fine for about a year but recently, the keys Board stopped connecting to the iPad and when I open the app, the app force closes. I don’t know if it’s the keyboard or the app that is causing this issue. My keyboard is still is very good condition so I would like to guess it’s the app but because the app force closes, I cannot say for sure. I am very bummed about this..Version: 2.1
✓ Some Functions Don’t WorkI am on iPadOS 15 on an iPad Air 3. This app works well with updating firmware (I suppose that’s what it is supposed to do), but in every tutorial and video I see about this product, it has the option to change the duration of the keyboard backlight. There is no such option anymore. In addition, I can’t click with two fingers when Tap to Click is disabled. Can this be fixed in a firmware update?.Version: 2.0
✓ Won’t OpenKeyboard worked for less than a month (I assumed I just needed a firmware update). Now the app won’t even open so I’m stuck with a useless case on my iPad. Thanks Logitech.Version: 2.1
✓ Useless app from LogitechThe Combo Touch keyboard is a very good product, aside from the fact that a few keys do not type the correct item (instead of a quotation mark I get this « ). But this app offers nothing but a button to toggle on if I want to know when there is a firmware update. Deleted. I was able to re-program another key to correct it, but I have not found a way to do this for the quotation key, which i would use regularly..Version: 2.2
✓ App doesn’t work on my IPad Pro 2020Downloaded the app to try and deal with a connection issue on my Folio Touch. The FT device stopped working and the IPad now seems to periodically connect to but not recognise as a compatible app. App opens but quickly crashes before it can be used. Running IPad OS 15.7..Version: 2.0
✓ Keys intermittently not working?I really like the whole design, but there is a lot of intermittency in the glitchiness of the keyboard. Sometimes it requires a really hard press, the globe key has stopped working and the only way to get it to work again is reseating the ipad on the keyboard. And the space bar requires at times a double tap for it to register. Not sure if it’s the keyboard itself as its only three months old, suggestive to me that there’s a lot more work to be done on the firmware..Version: 2.0
✓ App isn’t clear what it doesI know this app is for updating firmware only, but unless you know this, you won’t understand what the app is for. The keyboard loses connection with the iPad a few times an hour while being use on a stationary table. Overall the keyboard is fine, but software/connection are poor. I would not buy again if it were to die or I upgrade to a different iPad..Version: 2.0
✓ Doo doo waterI got a logitech combo touch keyboard case for my ipad 8th gen, the packet inside told me to go to a website, the website led me to this app, and the app doesn’t recognize my keyboard at all. just says ‘connect your supported logitech keyboard’ BUT the keyboard doesn’t need this app for anything but firmware updates, and the keyboard already works great, so the app is entirely useless. just would expect to have a working app to accompany my $130 keyboard case.Version: 1.4
✓ Says ‘Connect a supported keyboard’App says ‘connect a supported keyboard’ even though I have a Combo Touch keyboard connected and working..Version: 1.4
✓ Pick up on feedback!Trackpad stopped working and I am now returning. I have followed the steps however app is not responding. I would not have spent over £100 if I knew this would happen. I went got this because of the trackpad and now I see the reviews I understand that it is not me..Version: 1.3
✓ Trackpad is not workingSo i saw i needed an update on the app so I downloaded it and guess what? The trackpad stopped working. Logi tech please do something about this issue it is really not pleasing to deal with.Version: 2.0
✓ 2021 September BEWARE!The product sucks and truly does nothing I download it and still having connection issues with my apple 8th generation iPad. The app goes no where and just shows you a logo . Don’t download this product and Apple should band the developers for creating a crappy app ..Version: 1.4
✓ No scrolling on wake-upI’ve had this keyboard about a week. I purchased it instead of the Apple board because it was a nice design and feel, a little cheaper and I had used the previous model on another iPad for some years and found it functionally good even though the case did start to delaminate badly towards the end. This board is an attractive design and seems like the case would last better. There is however a major functional problem. On wake-up from the lock screen the scrolling function of the keypad fails to work. Cleaning the contacts and checking the seating does not help. The only way I’ve found to reactivate scrolling is to shut down and restart the iPad. Very unsatisfactory and I hope is not a prelude to further glitches. Logitech seems entirely silent on the problem. Don’t know if firmware can fix this and other reported faults. This might just be a poorly made dud keyboard which is surprising considering the usual quality and reliability of previous Logitech boards..Version: 2.1
✓ APP NOW DOES LESSThe app used to allow me to set fade and duration. Those settings have now disappeared. A recent firmware update says that the keyboard can now detect the best backlight settings from the ambient light. But how is this setting activated and how do you toggle back to manual setting to override when necessary? Only up and down brightness seem to be available, as before, on the keyboard itself..Version: 1.3
✓ Updates firmware fine. Missing features?The app updates the firmware of the combo touch case without issue. When watching reviews of the combo touch case they all mentioned that this app can change the length of time that the keys stay backlit for, however that function does not seem to be present in the app. Has it been removed?.Version: 1.4
✓ Combo Touch Case MalfunctionSimilar to all the reviews here, about two weeks ago my combo touch key board completely stopped working. Every time I opened the control app, it would instantly crash leaving the key board completely useless. I contacted LogiTech about the issue and mentioned many users are experiencing the same issue. After going back and forth with trouble shooting steps the decided to issue me a new key board as I’m under warranty. I really did not think this would help since the logi tech app was useless leaving the key board useless. My replacement key board just arrived and this one is working. I have not opened up the logi tech control app and I am reluctant to do so as I am afraid it’ll ruin the replacement key board. I did contact them to see if I should wait until the app has been fixed before ever opening it up again so I will update my review once I hear an answer. I suggest if any of you are looking to solve the keyboard, contact logi tech for a replacement, save yourself the time from the trouble shooting steps because none of them worked for me. Overall, this was a frustrating experience but I will say Logitech support did work seamlessly with me to resolve this. 5 stars to Logitech support but the one star on this review is reflected to the app and developers for not fixing it..Version: 2.1
✓ Paperweight device after update 14.6My keyboard isn't working properly. I’ve already updated the app and your iOS version 14.6, and followed Logitech's cleaning instructions, Im not sure if its a hardware issue. The trackpad isn’t working as well. My productivity is important, and having a functional keyboard is crucial for work. Im disappointed in the device since its worked well in the past..Version: 2.2
✓ DO NOT UPDATE FIRMWAREIf you’re using Logitech combo touch keyboard on iPad DO NOT update this app or its firmware or you will be left unable to use your trackpad with no way of fixing it. Love my keyboard on my iPad but this update is making it useless, please fix it 😭😭.Version: 1.3
✓ No goodAbsolutely no good. Typing this using the screen keyboard. Worst product ever..Version: 2.2
✓ Need support for Logitech Slim Folio pro...Only for the combo touch? What about the slim folio pro, for the most popular ipad on the market, and the actual ipad that should have gotten a trackpad lol.. backlight is quite aggressive at night and the 2 settings are practically the same, both quite bright we need more versatility. And an app to remap some buttons would make a lot of sense, Brydge was clever enough to include the ipad brightness control on their function keys instead of of the keyboard backlight. Hope this app starts supporting other products for all Logitech clients..Version: 1.0
✓ It’s 2022You should really get your act together. Can’t access the app’s settings. Are you new at this?.Version: 2.0
✓ Slim Folio KeyboardWould love to use this app but unfortunately this does not support the Slim Folio Keyboard for iPad Pro 11. Hopefully for future update to include this function would be great..Version: 1.4
✓ Had to remove the app completelyWould not stop asking me to turn my Bluetooth on … even after I disabled notifications for the app. If I turn my Bluetooth off - I don’t need a 3rd party app popping up every 30 seconds - 1 minute with the same message !.Version: 2.0
✓ Sometimes the cursor just doesn’t work.There is this big annoying bug where I’m scrolling with my combo touch keyboard and the mousepad just stops working. I have to click on something to type and then the mousepad will work again. It’s really annoying cause sometimes it only happens once a day and then there are times when it happens 7 times an hour. Will change my rating when this is updated and fix..Version: 2.2
✓ IPad 9 genThis app is not recognising my combo touch keyboard on iPad 9th gen. FYI am in Australia..Version: 1.4
✓ I don’t get what this app is supposed to doGot the case/keyboard, popped the iPad in and it works just fine. Downloaded the app, it asked me to turn on notifications which I did, then nothing. It doesn’t do anything else. Am I missing something??.Version: 2.0
✓ Just rubbishThis app keeps crashing and folio touch keyboard no longer works with my iPad. Stopped working after the latest iOS update. No help from Logitech at all - they say it’s an Apple problem. Apple say it’s a Logitech problem..Version: 2.2
✓ Using combo touch for ipad air gen3As delivered it kept locking up and it was almost unusable. An update to ios 14.0 made it better and then a firmware update to the keyboard fixed it. That is unforgivable in a mature product. The keyboard has been on the market for a few months now. Worse, when I went to the logitech site for help they pushed me to Chat. That lead to a paid support site that wanted $66 / month for support. Big fail Logitech..Version: 1.3
✓ Perhaps Not Logi's FaultI used their keyboard/trackpad accessory with a 7th gen iPad, and with iOS 13 it worked great. iOS 14 was glitchy but I could usually make the keyboard work properly if I force restarted the iPad or removed and added the keyboard repeatedly Now with iOS15 the keyboard only works with Apple's apps, and then it isn't always 100%. If I could leave a review to Apple for their latest version of Baby's First Tablet/Phone OS I would do so. I can only hope their ears are burning with all of the unkind comments I'm happy to share with all and sundry about the 'joys' of trying to use this iPad with anything that isn't made by Apple. While the comments about this app are true about it not doing anything other than downloading the firmware, it does that well enough..Version: 1.4
✓ Trackpad IssuesLike others I had issues where after doing the firmware update my trackpad stopped working... Supposedly this is due to the firmware instilation being interrupted. To restart the firmware update, open the logi control app and press QWE Whilest also pressing the alt key of the image onscreen. Not the physical keyboard or the apple on screen keyboard it has to be the image. A message will appear with the updating firmware. If the firmware update window doesn’t pop out. Close the app and repeat and this should work. Now set down your iPad for this instalation and don’t touch the device whilst it is doing it!.Version: 1.3
✓ StartedwellbutsomanyissuesnowWhenipurchasedthisipadcover/keyboarditallworkedfine.butafterawhileitstartedgettingglitchy.forinstancethespacebardoesnefunction…disconnectingtheipadorturningitoffandthenonagainusedtoworkbutnowitdosent.inowhaveanoverpricedlogitechckeyboardipadcoverthatisnogoodasakeyboardasthisiswhatitdoes.pleasefixthebugissuessoicanworkandusethekeyboardwithmyipad..Version: 2.1
✓ App purpose?What does the app do? It loads and that’s it.Version: 2.0
✓ Immediately broke trackpad functionalityAfter connecting my brand new Logitech Combo Touch everything seemed to be working, including trackpad support. It prompted to download the app, then update the firmware. The firmware install experience was horrible, and it failed multiple times. After restarting the iPad and reconnecting the Combo Touch, the app indicates that the keyboard is now on the latest firmware, but now trackpad is completely unresponsive. Very disappointed... Will try to return/replace..Version: 1.3
✓ Bad App support for great KeyboardCombo touch is a great keyboard for ipad pro actually, but I thought the app will offer more options of customizations and updates but it seems very bad only showing last update firmware and no options to customize my keyboard Sometimes it fails to recognize my keyboard The batter drainage is crazy and needs more updates to minimize battery usage even if keyboard is not connected the smart connection in the case is draining the battery.Version: 2.1
✓ Utterly uselessThe app doesn’t detect the Logitech keyboard (Slim Folio Pro) that’s actively connected to the iPad - and then simply crashes out entirely a couple of seconds after starting the app..Version: 2.0
✓ Can’t download the updateI just got the case today and was prompted to download the app. In doing so, it gave me another prompt for the update after opening the app. I tried 3 times and still can’t download the update. I had it connected and on the table with no other thing inferring with it. It’s also a brand new iPad with plenty of memory..Version: 2.1
✓ A bit bizarreHere is my experience with it. Bought the keyboard, which is great, had a note inside saying ‘Download this app’. Before I had done that , I connected the keyboard and it came up right away that a ‘Firmware update was available’, which I duly downloaded and installed with no issues. Then I downloaded this app. Like other users, disappointed that it does nothing to ‘control’ the keyboard. All it does, seemingly, is update the firmware. However, like another user I read on the logitech website that if you push the ‘OWE’ keys of the onscreen keyboard, and the the ‘world symbol’ simultaneously (one review suggested that it was the ‘alt’ key, which it isn’t) it will say if another firmware update is available. So, despite the app stating ‘Firmware is up to date’, when I pushed these keys, it stated ‘Firmware update available’. After 3 or 4 goes with messages saying ‘Try again’, it seemed to download and install, but checking the firmware version before and after, no change! Overall then, I agree with all the 1 star reviews. What is this for and what use is it?.Version: 2.1
✓ Stopped working after a monthUsed it on my 3rd gen but it stopped working.. plz make an update for3rd gen 12.9😭.Version: 2.1
✓ App is BrokenMy keyboard works fine(when it wants to), but when I downloaded the app to check for a firmware update, the app fails to recognize the attached keyboard(which has been explicitly mentioned in the compatibility section in the App Store and on the Logitech webpage). Thus, the app remains on the same “Connect your supported Logitech keyboard/Bluetooth enablement screen”. I wish I could give it zero stars, but that’s not the way the world works. Additionally, the keyboard has a trackpad issue, where it will “lose” the cursor. It’s great. Planning to contact Logitech in the morning..Version: 2.0
✓ Broken driverNeed an update logitech plzzz.Version: 2.1
✓ The app crashes soon as you open it.I am running the iPadOS 15.4.1.Version: 2.0
✓ Turn on Bluetooth to allow Logitech Control to connect to accessoriesSince updating, i get this message at least two or three times a day. when i open the app to see if there are options i can change, it returns the instant it's dismissed. in System Settings, Bluetooth is disabled. and Bluetooth is turned off entirely on my iPad. my device is a ComboTouch, which doesn't even USE Bluetooth. not even sure i need the app at all..Version: 2.0
✓ The app keeps crashingU.Version: 2.0
✓ DO NOT UPDATE THE CASEJust brought this case the other day for the 11 inch iPad Pro 2021 and upon using it it was working fine until updating the keyboard through the app as now the trackpad does not function at all and does not work. Also contacting Logitech is the worst experience as they have little to no response and when they do their response is extremely generic e.g “are you sure this is the right iPad”.Version: 1.4
✓ The app doesn’t work.All you get is a static picture and a message saying the keyboard is updated. I cannot make any changes to the settings..Version: 1.4
✓ The current app version is very buggedThe app doesn’t even recognise a connected keyboard, keeps showing the screen that says to connect a supported keyboard even though there is one connected..Version: 1.4
✓ TrackpadHi I purchased the Folio touch for my iPad Air gen 4 when I fish connect the case the mouse was working then it did the update with the app that it asked me to install and now the trackpad isn’t working please help as I really need this to work asap..Version: 1.4
✓ Not compatible with 9th gen IOS 15.4.1I really shouldn’t have to write a lousy review because your app isn’t updated to work with the latest gen of iPad hardware/software, yet here I am. I’ve tried this multiple ways, but no matter what, when the app launches and tried to update the firmware, I get an error “this accessory is not supported.” You guys need to fix support for 9th gen iPad using IOS 15.4.1!.Version: 2.0
✓ UPdate your dumb appI bought the combo touch for iPad pro 11inch and the trackpad is appalling. In files it doesn’t show the bar that goes between the words. Which is all available in the apple magic keyboard. SO LIKE UPDATE YOU DUMB APPP. I reported this on the website but i didn’t get no reply. SO IM GONNa sue. JK.Version: 1.3
✓ Haven’t been able to use it so… It’s useless.Downloaded the app to try and see if this app could help me customize some keybinds for the extra key caps on my Logitech Pop Keys keyboard. Turns out, the Logitech app can’t even recognize its own keyboard while it’s paired. I can even use functionalities to prove that it’s paired, such as the voice-to-text button, while the app insists that I need to pair the keyboard to the iPad to move on. Pretty embarrassing for the software..Version: 2.0
✓ I dont get any updates !!!You have an amazing product but with ZERO support !!!! You can do better then that !!!!.Version: 2.1
✓ TerribleNot working, like ate all.Version: 2.2
✓ Trackpad/cursor issues? FIX INSTRUCTIONSIf your cursor keeps disappearing, open app. On the picture of keyboard on the app’s screen, hit Q W E OPTION (yes on the picture) and then tap the greyed out “up to date” button, and at the bottom you should see “unlocking firmware”. If you’ve done this correctly, an update should pop up. This app is only for updating, it doesn’t do anything other than that. It’s unintuitive and impossible to figure out unless you’re lucky with a google search. For tap to right click, you want to go to your ipad settings -> general -> below keyboard option you should see a trackpad option. Instructions woefully unclear, stuck in ceiling fan and what not.Version: 2.0
✓ Pretty good hardware lame softwareExpected this app to do more than just check the firmware. For instance it looks like the ability to change up the pointer has been disabled in ios so I hoped I could use this to change that. It’s constantly one size and won’t hide even when watching video in full screen. Addressing this would have been enough for a positive rating let alone all the other things this app could do if devs were giving the free range to make something more useful..Version: 1.4
✓ App is bad real badKeyboard words well. App needs work since it leant even so the firmware update that should take a few minutes after 2 hours I gave up. Need to overhaul this app from top to bottom.Version: 2.0
✓ App now crashes without opening.Keyboard function now flakey, and the app constantly crashes. Thanks Logitech: re-hire some of your test engineers!.Version: 2.1
✓ Is this real life?Echoing other comments - app does literally nothing beyond firmware updates. literally. i am so confused. maybe its a function of recent updates to ipad OS which will be fixed eventually (i see another review suggesting it was a recent update that broke the logitech customization options) - but, logitech - i was clicking around the screen trying to find the secret spot that would actually make the app do something for a beat before coming here.... can you not even be bothered to add a notice to the app explaining as much?.Version: 1.4
✓ Can’t use keyboard at allKey board doesn’t even work just spent a ‘couple hundred on a keyboard for my iPad and it doesn’t even work.Version: 2.0
✓ Doesn’t work at all and service is woefulI have just received my new Combo Touch for my 2021 IPad Pro. I immediately downloaded this app. Every time I try to open it, I just get a plain grey screen. Okay, so what do you do? You try to contact the elusive Logitech support via their website. First you “speak” to a moronic robot. Then I was directed to a support website. I received a docket number and was invited to reply. I did so by return email only to be advised by email that that support email number is no longer available and I was directed back to the robot. Does Logitech employ any human beings? For goodness sake please show me how to get my problem fixed..Version: 1.4
✓ Crash on launchCombo touch keyboard started acting out. Installed this app to install/update drivers. App crashes on launch. Tried on another iPad with same config with the same result. Clearly Logitech is not testing it’s product. I do not recommand wasting money on their keyboard and useless compagnon app..Version: 2.1
✓ Broken app = Broken keyboardMy slim folio keyboard suddenly stopped working a few months ago, which coincided with the app no longer opening and crashing. This is some trash..Version: 2.2
✓ A whole app for notifications?The keyboard is great, I’m using it to type this. However, the app… Is not good. I saw on reviews of the case you could control the backlighting. The only option I have is for notifications? Waste of 10.1 MB. UPDATE: I just figured out that you can change a bunch of things in setting under Accessibility. It’s better now. But still, The apps a waste of space..Version: 1.4
✓ App does nothing at allWaste of time, app dont do nothing and keyboard wont chancge languages even is ipados change the lenguage,, total garbage..Version: 2.2
✓ Trackpad stopped workingI have the folio touch for the 11 inch iPad Pro and the trackpad was working perfectly fine until i update this app this morning. Now my trackpad doesn’t work and the app itself doesn’t work as the keyboard toggle features have disappeared. This better be fixed soon..Version: 1.3
✓ Can’t be used on my iPad Pro 11 inch 2020Very disappointed. It did not work on my iPad Pro 11 inch 2020, though the description said it was compatible..Version: 1.2
✓ Faulty OperationI have noticed several bugs with the logi keyboards. The most annoying being the loss of spacebar functionality. I think a new firmware update would fix this. There have been 3 or 4 major patches in IOS since the last logi update. Great hardware, but whats the point if the firmware is broken?.Version: 2.1
✓ CrashingI had a iPad Pro 12.9 5th generation and swapped for the 6th generation and this app keeps crashing. So now I’m stuck with a keyboard not working. When will be fixed ? I see more people with same issue and no solution ? I would need this sorted.Version: 2.1
✓ Didn’t function well on iPad Pro 3rd generationAfter update, the ipad doesn’t recognize logitech combo touch well. Most of keys work fine, but “hardware keyboard” doesn’t show up in settings\keyboard, on-screen keyboard keeps on screen, it won’t disappear, and some keys do not work (left/right/up/down, auto caps locks). But after power off the ipad and power it on again, combo touch works fine..Version: 2.1
✓ I have been trying for3days to get keyboard back on iPad9Havere done firm ware now 4 times this if not corrected is a total waste of money, it should not be advertised as compatible to an iPad nine until such time does function..Version: 2.0
✓ Keyboard faultyExpensive Logitech keyboard works intermittently with space bar failing and having to use the iPad Pro12.9 device keyboard. Rebooting the iPad sometimes works for a short time until multiple faults recurring. The App is only to check for software updates but there is never an update particularly an update to fix the keyboard..Version: 2.2
✓ Help?My logitech pop keyboard doesn’t want to connect to my iPad :(.Version: 2.0
✓ App won’t open and my keyboard does not work at allI downloaded the app and it keeps on crashing, deleted and then reinstalled and same thing. The app won’t stay open for more than 5 seconds. Currently none of the keys work nor does the trackpad, and there is no where to put in batteries or charge the case because it is supposedly a wireless case.Version: 2.0
✓ Trackpad stopped WORKINGI have recently updated to the new firmware and after updating my trackpad on my combo touch keyboard stopped working but my other keys still work please please please FIX THIS ISSUE PLEASE.Version: 1.3
✓ NotbadbutnotgoodAsyoucansee space bar do not work. Not hardware issue but software. When app is update and ipad reboot it works, but when we open some app, youtube for instance, it slips and spacebar stops working. PleasefixthisandIwillreviewitto5stars..Version: 2.2
✓ Key pad isnt working……Bought this in August 2021 for my iPad Pro 11inch…. Worked fine for a while but now the space bar randomly works SOME of the time….the left right up and down keys don’t work and I keep finding other issues……contacted the help line and after about a week I finally get a response asking me to do all sorts of things…I get it that they would be fault finding but…..they so me to try some sequence of QWE and the globe key to force an update and I gave up holding the keys down after 5 m8nutes with nothing happening….. this is NOT the first Logitech keyboard cover I have had for different iPads but they have all been great with this one exceptional difference……NOT HAPPY….Version: 1.4
✓ Update - fixed touchpad - read below...... Touchpad not workingUpdate 21/10 - I emailed Logitech support and got a reply however it took me a few attempts to realise what they meant. Follow the steps below to fix the touchpad: 1- open the app 2- on screen there is a picture of the keyboard, hold down QWE and then the alt button (on the picture) 3- in the bottom left corner a message will come up (something about update touchpad) 4- the “Your keyboard is up to date!” Button should turn bluey green 5- click it and let it update. DO NOT TOUCH THE SCREEN OR KEYBOARD! Hope this helps you all Just got the combo touch keyboard today and the touchpad isn’t working. Is this because of the update like other people have mentioned or have I got a faulty product?? Please fix the update soon or I’ll have to return the keyboard. The whole reason I spent over £100 on a keyboard was for the touchpad. Also I can’t get to the screen you show screen shots of. So disappointed - was so excited for this keyboard..Version: 1.3
✓ DoesntworkAsucanseeicanttextwithspaces.see??????likehowcanutypewiththespacebar.iaveagtedtvomingupsoonsopleasefix.orexplain..Version: 2.1
✓ Update your app or somethingI have to reset my ipad each day as the ipad air folio trackpad stops working leaving me unable to scroll but the mouse still works. Sometimes the mouse cursor fails to disappear. For a keyboard and case that is nearly as expensive as buying a laptop something like regular updates shouldn’t be too much to ask for. I really don’t want to have to go and take this further to fair trade in Australia..Version: 1.3
✓ Won’t let me updateKeeps saying there’s an interruption. Can’t even finish the update, I’ve tried retrying the update several times.Version: 2.2
✓ Didn’t work past 2yearsApp and keyboard was working, just fine until it just shut down completely and only works when the iPad is flat on a surface. When I open the app it says “connect your supported logitech keyboard” and it obviously is connected. It also says something about Bluetooth which makes no sense because this device supposedly doesn’t use Bluetooth. the app offers no solutions. If you read the other reviews, this seems to be happening to everybody who purchases this product, and they give no solutions..Version: 2.1
✓ KeyboardI have the folio touch that’s compatible with my iPad Air 4th gen and one day the keyboard just stopped working. I tried everything in the website to updating my iPad, cleaning the connection area. It only worked on flat areas and now it doesn’t work at all. The keyboard may need an update but my keyboard isn’t even connecting to the app so how am I suppose to see if there’s an update..Version: 2.2
✓ App keeps crashingWhenever i open the app with bluetooth enabled it crashes after 1 second i’ve tried uninstalling the app but no success.Version: 2.0
✓ Didn’t function properly.I was really looking forward to getting this after constantly putting off purchasing it. However, I wish I had read the reviews about the latest update. I did the update for the keyboard but afterwards i was stuck on the notification confirmation screen with a part keyboard to the right. My trackpad worked at least. Then after reading the reviews I tried the 4 button install fix. I tried it 5 times but the outcome was the same. I tried the Logitech site for help, but that was absolutely useless. I have now returned the keyboard and saved myself 140 quid..Version: 1.3
✓ App crashes at launchWith the latest update, I am not even able to open the app since it crashes at launch. I am using the iPad pro 11’’ 2nd gen. With the app not working, I am not able to use my keyboard at all..Version: 2.1
✓ It was good until the most recent update.I have the iPad Pro 11 inch M1. I bought the case with the detachable keyboard, was working fine, the pad was working normal no issue. Until today, I updated the firmware on the app everything was working fine until I updated. The keys are working perfectly fine as am typing this down, but the mouse pad has stopped working completely. Before the update the mouse was working perfectly no issue. Now I can’t use the mouse pad. Really disappointed..Version: 2.1
✓ Worked great for a day then crashedWorked for less than a day with iPad Air 5th generation but then after I disconnected keyboard once it never registered it as connecting again even after troubleshooting … so disappointed..Version: 2.1
✓ Don’t get if you have a iPad Pro 11inchEven the it says it’s compatible for iPad Pro 11inch its not. Doesn’t work.Version: 1.3
✓ UselessDownloaded the latest version and the app keeps crashing. My keyboard has also stopped working. What the hell? Also, this app is useless. No instructions whatsoever on how to use it. I only found it through some Reddit forum that, when you open the app! you literally have to touch some keys on the screen for it to notify you of an update. So disappointed! If I knew this app would be such a pain, I wouldn’t have bought the keyboard..Version: 2.2
✓ Good keyboard when it worksThe app is okay and the keyboard is great when it works, but my new Logitech Folio Touch keyboard for my iPad Pro 11 has frequent issues not working properly with iPad. Even writing this review it disconnects and reconnects to the iPad. Disappointed..Version: 1.2
✓ Not openingPlease, have a check on the app. My SLIM FOLIO PRO is not wrking properly and the app to update firmware is not opening..Version: 2.1
✓ NO MOUSE CONTROLI like Logitech but this app doesn’t let you change RGB lights on Logitech mouses like the Logitech-GHUB app does and unfortunately that app is only available on desktop. I would love to see mouse support for this app and then it would definitely be a keeper for me..Version: 1.4
✓ The keyboard just doesn’t workIt worked fine then it suddenly stopped working. I can’t open the app to find the problem. Pls fix this Logitech..Version: 2.0
✓ IPad Air 3rd Gen with Combo TouchThe app on launch crashes constantly, my keyboard still works however the app crashing is quite annoying when i want to change certain features...Version: 1.3
✓ What is the point?I am not sure what the point of the app is. I just got the keyboard yesterday so I downloaded the app but it doesn’t control anything. Literally a screen that asks if you want notifications about firmware updates that tells you if you are up to date. That’s is. I mean, great, the firmware is up to date…..but otherwise it just takes up space. I have read other similar reviews, citing it is related to recent iOS updates….but man…for the price of the keyboard I was expecting more..Version: 1.4
✓ Caractère françaisJ’aime ce produit, mais je trouve décevant de ne pas avoir les accents car pour communiquer en français c’est important. Pourriez-vous faire une mise à jour du logiciel afin de rendre le clavier bilingue comme bien d’autres compagnies le font..Version: 1.3
✓ Trackpad not workingJust got my new Logitech combo case from amazon today. Trackpad was working and as soon as I updated with this app the trackpad disappeared. I am greatly annoyed at this. This is bad service I just got the case today how can the trackpad not be working..Version: 1.4
✓ I have just spent £150 for this keyboard but the app doesn’t work!Just spent £150 for this keyboard, but the app does not let me use features of the keyboard such as backlighted keys.. It is now dark and I cannot see my keys. Really terrible, sort it out!!!!.Version: 1.2
✓ Keys not workingA of keys NOT working (space,enter,return….Version: 2.1
✓ Don’t updateJust purchased the combo touch for iPad 10.5 Ran the update as advised and now the backlight keys have no lights (which I particularly want). Loads of other people are complaining about the update so why don’t Logitech fix the problem? I’m on the latest iPadOS. The backlight adjustment in Settings-General-Keyboard-Hard etc is greyed out so that doesn’t work either. All in all, bloody useless..Version: 1.3
✓ Issue an update, pleaseWith recent OS updates, something is badly broken with the keyboard driver. 1/3 of the keys do not work, and it cannot be possible that so many keys go bad at hardware level all on on a sudden. This is back to two-year-old broken state, it seems..Version: 2.0
✓ App just crashesThe app just opens and crashes when the Bluetooth permission is enabled however with it off, the app is completely unusable..Version: 2.0
✓ Doesn’t work with Rugged Combo Case & support cluelessSooooo, I work at a school and am trying to 1) Find out what the current firmware is for the Logitech Rugged Combo 3 case and 2) update the firmware if necessary. I tried to chat with logitech multiple times—they never actually responded. I called. I asked support what the current firmware is for this logitech rugged case—long story short—they don’t know (and it’s not posted anywhere on Logitech’s website). They said use the app. I download the app on some school devices. It doesn’t get past the ‘connect your case’ screen. It’s connected. I took the iPad out, put it back in. It’s connected. Nothing. Stuck on the opening screen. Did I mention that no one at Logitech can tell us the current firmware number of their device!? So, I’ve gathered that Logitech is either 1) Run by robots or 2) Run by 3 people in the back of a van down by the river. Which, if either is true, is actually pretty impressive. Look at what they have built! Sigh..Version: 2.0
✓ Not a good app!I bought a 230$ keyboard and you guys couldn’t even help me with that.Version: 1.1
✓ OkIt’s needed if you have a Logitech keyboard but sometimes when I want to access app, I press on the app icon on my Home Screen and it opens for a split second and leaves.Version: 1.3
✓ Backlit keyboard doesn’t workI have the new Logitech Touch Folio running iPadOS13.5 on a iPad Pro 2020 and the backlit keyboard does not work. I am aware I need to update to the latest firmware to resolve this issue by doing some research, however I am happy with the firmware I am on and should not have to do this? Just update the app please for iPadOS 13.5.Version: 1.2
✓ RISKHave an MX Master Keyboard and MX 3 mouse, downloaded to see what settings were available for changing when pairing them with my iPad. Prompted to update firmware on the keyboard, just sat spinning the update with no update whilst putting my keyboard into update mode, app then crashed. Switched my keyboard off and on again which was not recommended to get out of setup mode and deleted this useless app. Have fun:).Version: 2.0
✓ Ça fonctionne pas!On achète le clavier, on le branche et tout va. On installe l’apps, on fait la mise-à-jour et plus rien ne fonctionne. Merci! Super bon travail tout le monde!.Version: 1.4
✓ Mon clavier ne fonctionne plusNon seulement le clavier Foliotouch ne fonctionne plus, l’application Logitec control ne s’ouvre pas correctement. Elle se referme aussitôt ouverte, donc impossible de télécharger une mise à jour du logiciel. Très frustrant!.Version: 2.2
✓ Logitech is unwilling to support their keyboards.There has been a recurring issue among owners of the Logitech combo touch keyboard for iPad. At times, the trackpad will become totally unusable and irresponsible. To reset this you have to hit the space key on the keyboard. This sounds like a minor issue, but if you have any hopes of using the trackpad on this keyboard it will quickly drive you insane. This app advertises “firmware updates” but logitech to this day has not shipped any firmware fixing this bug despite its widespread prevalence by other users. It has now been multiple years and and yet there is no fix on the horizon. Do not buy logitech hardware expecting software updates to fix current problems. TLDR: Logitech software is garbage and they are apathetic to their buyers. Just pony up the extra money to buy the first party Apple Magic Keyboard for the iPad instead..Version: 2.1
✓ Reported, No FixKeyboard suddenly stopped working. Attempted every troubleshooting step recommendation from Logitech, nothing worked. Submitted a support request. They had me *repeat* every troubleshooting step again. Nothing worked. App keeps crashing. The keyboard is useless. It has been TWO MONTHS..Version: 2.1
✓ Does not workThis app simply does not work. The hardware itself is rubbish. Waste of money..Version: 2.0
✓ App suddenly stopped workingIt was working perfectly fine, no issues with the keyboard or anything, but literally just today the keyboard stopped working entirely. no backlight, no input, nothing. all out of nowhere. i tried to go into the app to fix it, but as soon as it shows the connection screen, it crashes. I did not pay for this faulty garbage..Version: 2.1
✓ Physically very nice but no way to adjust settingsNo complaints about the keyboard itself but doesn’t seen to have any settings to adjust. I guess that would be ok if it didn’t randomly change how it acts. sometimes it capitolizes for you, sometimes it doesn’t. the caps lock quit working on the keyboard but it works on the ipad keyboard. it’s an expensive keyboard and it is totally impossible to communicate with. I will not buy anything from logitec again and am sorry to be stuck with this..Version: 1.4
✓ Huge disappointment - Combo touch for iPadThis is the worst experience i had! It took me already few hours to figure out how to make it work and its not over yet…reading reviews and it seems that people have similar issues, really strange. It was really a very bad deal expensive and not worth it. Apple products also expensive but simple and easy to use..Version: 2.1
✓ Crashes after a few secondsReally disappointed, just bought a Combo Touch and can’t use it, the app just crashes a couple of seconds after launching..Version: 2.1
✓ Don’t waste your moneyThis is really one of the worst products I have dealt with. The trackpad and the space button do not work and the app is completely useless when it comes to troubleshooting.Version: 2.0
✓ THIS APP KEEPS CRASHINGThis app thats supposed to update your keyboard is really trash and keeps crashing. It keeps closing out the app when I try to update my keyboard and you need to fix this app because I’m trying to use my keyboard for something and it’s not working also fix all of this because I see a lot of negative reviews and I am one of them..Version: 2.1
✓ Alt qwe on photo on screenFor those wondering, the alt qwe update fix has to be done on the photo of the keyboard buttons on screen and not on either the on-screen keyboard (that won’t pop up) or the hardware keyboard. Very unintuitive and could’ve easily replaced this with a touchable button on screen..Version: 1.4
✓ Firmware update does not workUpdate never works with my logi keyboard..Version: 2.1
✓ Works fine, but backlit up key ‘stuck’Really like the case and the keyboard, but noticed that my key to increase the keyboard backlight goes to step 2 and then stops, so basically I have no backlit keyboard. All other keys work fine, but not this one which is frustrating as I see it as one of the major functions of this keyboard. Not sure if iOS is causing this or the Logitech firmware, but a fix would certainly be appreciated. Using an iPad Pro M1 12.9.Version: 2.0
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