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- 64.0SAFETY SCORE
- 4+CONTENT RATING
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Logitech Alert App Complaints & User Negative Comments 2024
Logitech Alert app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Logitech Alert? Can you share your negative thoughts about logitech alert?
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Logitech Alert for Negative User Reviews
✓ No longer updatesNo longer can you update any camera updates, or software. It your camera no longer work, it’s too bad. They have pushed this to the side and are on to other things. But every year they charge my credit card company. Can’t even sign in to cancel credit card, I had to get ahold of the credit card company..Version: 5.3
✓ Still Don't work with iOS update 10.3.1 or 10.3.2 or iOS 11I've had your equipment for a long time now the Logitech Camera alert system does not work on my iPad air two with updated to the latest 10.3.1 or 10.3.2 or iOS 11 you just hit the button and it goes back to the homepage it always worked before this update please fix this! I paid thousands for my Logitech security camera system. I even tried uninstalling and reinstalling that did nothing still have the same problem. I have an expensive iPad air two and a few thousand dollars in your camera systems that don't work please fix this ASAP..Version: 5.3
✓ Logitech Alert is Awful!Have not been able to play clips for months. I called them at least a dozen times, and get the same excuse "we're working on it". Their rep at an outsourced center, with thick accent, actually hung up on me. Don't bother buying this lousy system. They do not support it!!.Version: 5.3
✓ PerfectAfter years of using this it still drops connection..Version: 5.3
✓ It's ok I guess..App is ok, can't seem to remove an old camera from the camera list though which is just annoying. Logitech is severely lacking in the customer service dep, plus you can't buy extra length cable for your cameras. Other than that it's ok. 3 stars..Version: 4.2
✓ This app use to workViewing cameras live works great! However you will not able to view past footage. Don't bother wasting your money buying the subscription service..Version: 5.3
✓ Broken in latest iOS updatePlease update!!.Version: 5.3
✓ IPhone app no longer shows history clipsHad these cameras for many years. They worked well until recently. I no longer have the ability to get history on the iPhone app. I can still see live but no stored clips. I can get them on the windows app. The only help I got was to remove and redownload the app it didn’t work.Version: 5.3
✓ Limited but still somewhat brokenIt's an ok app. Basic functions can be changed however it only works some of the time. As well as the cameras. Support has been somewhat terrible as I have had to use them. In the end they had to refund me for a camera. Anyway it's a great idea just not that well executed, so I expected more from such a big company..Version: 5.2
✓ Very basicThe app is as simple as it could be. More features are needed. Logitech are supposed to be innovative. This is not!.Version: 4.2
✓ No playback on IOS 10.X devicesStill waiting for Logitech to fix compatibility issues with IOS devices running 10.x systems. I'm paying for a subscription that fails to deliver a crucial function. Losing patience watching a spinning wheel instead of stored clips..Version: 5.3
✓ AlertI have tried many camera systems and this one is best of them. Some issues but have used now for several years. The iPhone app quit working on last iOS update but hope they fix that..Version: 5.3
✓ Lots of problems on a satellite connectionThe remaining camera works. My other camera became an unusable brick during a firmware update. Logitech support is pathetic. They answer emails in 1-3 weeks, so each email exchange about this problem dragged on for months. Nothing was ever resolved. Maybe it’s because our vacation property, where the cameras are, has a satellite connection? The latency causes some problems with some software. This app lets me view live video on the remaining working camera, but none of the stored clips. The app, the camera firmware, the update process, and the desktop software are all examples of very poor programming. This company deserves to go bankrupt..Version: 5.3
✓ Soooooo sloowwwwWould be good if this would connect faster so you could see what the notification was before the subject moved away. Either this or have the ability to play back in the free app..Version: 5.2
✓ BrokenDon't these people ever test new versions? The latest update is no good. Previously it provided me with two smaller images of the cameras, you click on each to get the full size. Now all I get is twirling arrows on the smaller images! Clicking on each image still works but please sort..Version: 5.0
✓ PoorIPhone app is useless. Even with full wifi reception it barely displays the video and when it does it seems to have a minute or so delay, then won't even display it properly anyway. The cameras have good power and bandwidth supply also so it's not that. Pc software works ok, iOS app just has a long way to go.Version: 4.2
✓ LogicrapThe one time you want these device to work is when something happens. Recently I had a trailer stolen from my driveway right where I point the camera, so I log in and find the error that the cards need formatting (new premium cards). Make the app look as great as you like, but the devices and integration to the software is unreliable and ultimately let me down when I needed it. Hopeless..Version: 5.3
✓ Please support wilifeWhy wilife customer been left out.Version: 0
✓ Good, but not as good as web interfaceThis app needs some more tweaking to be fully competitive with the web interface. Especially the zoom function is desperately missing from this app and should be included - before it's not, there is hardly any incentive to pay the quite expensive annual subscription for the already pricey security camera system. Would love to see that being changed (price & functionality)....Version: 4.1
✓ Logitech thievesHow the hell can Logitech sell a product that doesn't even work. Useless app just keeps loading and loading and loading. Never connects to the damn camera. Stole my money. Should've known better than to buy from Logitech. For anyone else reading reviews to decide whether or not to buy... DO NOT WASTE YOUR MONEY ON THIS PRODUCT! Can't give negative stars but needs the option to..Version: 4.3.1
✓ Improvement...but!!App is working a little bit better but I get a spinning wheel when trying to view clips on iPhone 7. Video clips will not play but live view does work..Version: 5.3
✓ Useless since updateBlack screen, only since update Works ok in thumbnail. But nothing when you chose to look at it. Seems everyone else is having the same problem too..Version: 5.0
✓ Not happy with it!It often doesn't show the videos. It goes offline for no reason. It's not reliable. Tech support is of no help. I would buy a different security cam..Version: 5.3
✓ No playback functionPlayback has disappeared from the App. Support from Logitech is the worst I have experienced. There is no access to actual help or support. This App and the mess with Alert Cameras is a sad reflection on the Logitech Company.Version: 5.3
✓ Not happy with soft wareI have been using them for years. First the alert logic tech. Second logic tech with the cam up date and now the logic tech circle cam witch has been the worse, the circle has a battery that don’t last even a year may be to, the camera shut down you can even re set it, the logic tech alert softwares come wit error that logic tech can even fix and if you don’t have the warranty from store you are really stuck with nothing. In the last 4 years I bought the circle one an only want work do I font recomen this product at all on less you want temp cam. Sorry they are good at first but longevity is a big problem ..Version: 5.3
✓ Not goodDidn't even get to try it out the app wants me to sign in. I can enter my own settings into my modem. Give us the option to login if you want on enter our own parameters. Let me know when this is done and I'll review it again. Needs to be able to do usb webcams as well not sure as I can't test. Currently using ip camviewer does all cams including my Logitech usb via yawcam..Version: 5.2
✓ Live Stream stopped working iOS 10.0.2Iphone 6S Plus iOS 10.0.2 live streaming needs to be fixed ASAP Camera's and app was great..Version: 5.2
✓ HorribleOur camera failed and their personnel are so idiotic that they can’t figure out the problem. Multiple hours on the phone with poorly trained techs who keep asking their supervisor what to do next. Don’t waste your time on this lousy product. Throwing mine in the trash and starting over..Version: 5.3
✓ Missing streamed playbackAllot of great features but I don't like the fact that you have to select an press play for each clip. I liked the option to auto play the next playback clip. This app no longer works with iOS 10. Please fix it. New Update for iOS crashes..Version: 5.3
✓ Better than previous versionsUPDATE: Latest version is a BIG improvement over previous one. It's about time! ------------------------------------ Sooooo slooooowwww! Always loading Just when you finally get a "live" video (15-20 second delay) it starts loading again a few seconds later. Unreliable app. --------------------- Update: New release still slow to load and keeps loading every few seconds. Very unstable app compared to BB. Come on Logitech, get your act together! ---------------- Just switched to iPhone 5 from a Blackberry Torch 9810. BB was MUCH faster load live feed (5 secs). iPhone takes forever and multiple attempts to connect. Only good thing is sound on iPhone app. Please fix / update for iPhone 5 users..Version: 5.0
✓ Please update this app!!This app will load instantly at times or just sit on connecting. Please up the app for compatibility. Some of us still use it and pay for Web Commander. This app needs to be updated to work with iOS 12..Version: 5.3
✓ Doesn't allow me to log in !Has a log in screen which just constantly says the login details are incorrect - they're not. I've checked 3-4 times and used them to login on my laptop..Version: 0
✓ Support your wilife customersLogitech have let us all down. They cant even allow us to use our iPhone or iPad browsers to access Wilife because of a stupid deal with Silverlight. At least change wilife to use HtML 5.Version: 1.0.18
✓ IHow do I sign up.Version: 4.1
✓ Upon Opening it Can Take MinutesI love the whole idea of the cameras.. But! It is so slow opening the application it can take upto 3-4 minutes and I will still have to entirely quit the app and restart.. If someone is at the from to my house and I need to quickly jump on and see who it is it should not take several minutes!!! They would have already approached the front door knocked and walked away! Please fix this issue! The phone is not at fault as it is a IPhone 6 Plus which has no problem opening other apps!.Version: 5.2
✓ Doesn't workRarely loads all cameras and takes forever to get a live picture and constantly needs to reload.Version: 4.3.2
✓ Unable to log onCannot log on with this app despite having correct username and password.Version: 1.0.18
✓ DisappointingI downloaded this app thinking it’d be useful with my Logitech cameras. I can’t even logon. Gives me an error message that password or email is incorrect, but I know they are accurate. Plus, I logged a new device in to the Logi Circle Security Camera app just moments before using the “incorrect” email/password..Version: 5.3
✓ 50/50It's a 50/50 chance if the app opens or not. You have to keep closing the app and opening it again for it to login. I've had this issue on multiple iPhones / iPads..Version: 5.2
✓ Playback faultSince the update I have only been able to playback the last dozen clips, when you scroll down the screen for older clips it loops back to the most recent ones. unable to playback anything beyond the last hour or so!.Version: 5.0
✓ OlderI have 6of the cameras already but would like to know if Logitech has done anything to correct the neg feed back I have read on this thread I have had a little problem with my 6 cameras which I can not get to down load on my I pad r my I phone have tried to reload 3 times always go back to the start I payed extra for the Mobil app but it want let me get in to put my access number Logitech would you comment I would appreciate it thanks.Version: 5.3
✓ Good app, iffy camerasThe app works well again, after a "blackout" because of iOS 10 update. I've had two outdoor cameras go down over the last 5 years, and not cheap to replace. The ease of use is fantastic, camera reliability is spotty..Version: 5.3
✓ GarbageCant sign innn.Version: 4.2
✓ App no longer supportedThis App doesn't seem to be supported by Logitech any more. Playback doesn't work..Version: 5.3
✓ No supportDoes not support ios 6/ iPhone 5. Very slow to load!!!!.Version: 4.2
✓ Viewer onlyThis app works well as a viewer only. Cannot play/watch playback as noted in description (Australia)..Version: 4.3.2
✓ Mobile Alert for iPhone 5Cannot view locally, uses remote viewing instead, also cannot load clips from cameras ... Always produces an "error loading clips".... Functional, yet incomplete..Version: 5.2
✓ Crap after updateSupport for this system has continued downhill since Logitech dropped support. With the last update I can no longer use mine or my wife's phone to see the cameras. I'm either going to blueiris or snapav very soon..Version: 5.3
✓ Won't Even OpenEver since this update--which sounded promising!--the app won't stay open for more than a fraction of a second. I've already deleted and reinstalled the app with no improvement. Disappointing..Version: 5.3
✓ Latest update doesn't work as wellI downloaded the latest update version for iPhone and iPad but now the facility to take a photo or download the clip while viewing it not available. Please fix this problem. Playing the clip is also much slower... Very frustrating!.Version: 5.0
✓ No ios 8 supportWhat use is the camera if the app doesn't work. Update time for iOS 8 support.Version: 5.2
✓ Still SlowHopefully that release wasn't released to fix slow loading, still having same issues as previous update..Version: 4.3.1
✓ Lower your standardsThe saying goes, you get what you pay for. Logitech should be paying me. 9 out of 10 time the app fails. I had to rate one star to post this, otherwise no star..Version: 1.0.18
✓ Support retiredThis was a great app for me over the years, but no support will push me to a different system entirely. Cannot install on iPhone 7.Version: 5.2
✓ Don't rely on it!First I love the system. Simple, easy and great video quality. The problem is reliability. Any time I really want the playback to work or see live footage it's a 50/50 chance as to wether I get to see it or not. Quite frustrating at times. I would only recommend this system if it's for fun or back-up of a existing system..Version: 1.0.18
✓ Great Software, hardware needs some workI have been using Logitech alert for about a year and a half now. The Alert software is amazing. Integration with iPhone and iPad is seamless. However, I have had many problems with the hardware. Namely, on a six camera system, I have had to replace three cameras in the last 12 months. Until Logitech addresses these issues I cannot give a five star review.Version: 5.2
✓ My wishMy wish is that I could get timing correct with the motion sensors. I’ve had these Logitech cameras for over 5 years now and plus my wife even smashed one with a hammer and it still works! No lie.Version: 5.3
✓ Some issuesTakes too long to load, needs ability to view recorded clips without paying so much per year. Ios 8 compatibility and iphone 6 plus compatibility required please. Looks so fuzzy and does not capitalise on the large screen..Version: 5.2
✓ Wilife NOT SUPPORTED!!!Not compatible with wilife!!! Logitech could make a app to work for wilife but they instead only enable their new camera systems work to make us all purchase new camera equipment.. I think a third party developer should make a app for wilife as wilife admin is web-based. Logitech has been a great company till recently.. This is just the start of another sc u m bag organization. There are other alternatives for security!!.Version: 0
✓ Didn't work with iOS 10.Hi there, updated with ios10 then can not connected or took very long times.1.Version: 5.2
✓ Logitech. Dennis reviewI love this system. One draw back is price of camera. When started using like 10 years ago or so. The tech and app use was free. Now you must pAy. So now their are better less expensive stuff out their but still good little system but not for money..Version: 5.3
✓ Totally brokenThis app doesn't even install properly.Version: 0
✓ InstallI have 3 cameras and can access them usually without any problem.Connection is slow sometimes. Installing this App gave me 3 links ..Live ..Settings ...Help ..Playback and Alerts did not install. I am using IPod Touch 4.Version: 1.0.18
✓ Horrible implementation of AppI wanted to like the app. But there are too many problems. The first problem is the number of times that the app crashes. It will randomly crash upon startup. I'm using the most current iOS. The second problem is the motion detection does not work. It has never worked even though the settings allow you switch the motion detection on or off and even configure. But too bad this never worked. This makes it only useful for live views. If I could give it less than 1 star, I would..Version: 5.3
🙂 Logitech Alert Positive Reviews
Logitech Alert works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Logitech Alert.
⛔ Logitech Alert Problems
