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UE FITS App Complaints & User Negative Comments 2024
UE FITS app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using UE FITS? Can you share your negative thoughts about ue fits?
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UE FITS for Negative User Reviews
✓ Bluetooth very poorEither one ear bud only works when I pull them out. And if you use only one earbud you have to repair again in the case to use both. And sometimes won’t connect at all or paid with my phone. For the price should be a lot better. Have had Bluetooth buds pair better then this from a gas station. Ridiculous..Version: 1.55
✓ Don’t buy these—Extremely disappointedI wish I could comment on the fit or sound quality, but I literally can’t even get these things to pair with my phone to begin with. Get any other Bluetooth earbuds. Total waste of money..Version: 1.55
✓ Cheap Chinese CrapJust more cheap crap from China. Don’t bother.Version: 1.62
✓ Love the fit butBest fitting earbuds in my opinion but I think the sound is lacking, would love to see a pro version with the lightform tips. Also setup was not seamless I had to quit the app multiple times and disconnect the earbuds multiple times until it worked after 5 minutes. They also have a lot of ambient noise from the drivers which i notice even the base model airpods don’t have. Really do love how comfortable they are though and with my small ear canals they seem like they’re very snug just wish they had a pro version with better sound and connectivity..Version: 1.57
✓ Pink?Glad we have Pink in the app now! Much better than actually fixing the Bluetooth. The Bluetooth is iffy at best compared to other products. Move seamlessly from device to device? Not with this product. Just another bagel closer to the garbage can..Version: 1.62
✓ Buds are great - App is trashThe app never works right. It constantly forgets your earbuds. It requires force quitting, unpair/re-pair, resetting, ‘forget my device’, hard resets - the whole nine yards. And of course, every time you have to reset, any settings you’ve implemented are wiped. So if you remap your taps and forget to set them back up, you’ll be trying to turn up the volume and end up hanging up a call. Averaging $200 a person - and backed by a parent company like Logitech - UE has literally ZERO reason they can’t invest the resources for a robust application. I’d give 0 if I could..Version: 1.67
✓ Who cares if they’re comfortable if they won’t stay connected?These are soooo frustrating! They won’t stay connected and they regularly won’t seat properly in the charging case..Version: 1.67
✓ Kind of FrustratingI love my headphones HOWEVER the app is INFURIATING!! I recently got new tips because my right ear hole is smaller than my left and so the fit wasn’t correct. When going into the UE FITS app to mold my tips it just keeps going and going into this cycle of “looking for your ear buds” when they are already connected and paired! This happened the first time as well. I have restarted, reinstalled, turned off and back on both my phone and Bluetooth MULTIPLE TIMES and it still says the same thing! The app makes me want to return them due to the fact that it just doesn’t want to work right!.Version: 1.63
✓ Bluetooth is strugglingThe fit is fantastic. The audio is also great. That being said, the App won’t even recognize the UEs to customize them even when paired and connected to my phone. I’ve re-paired. I’ve even deleted and reinstalled app and still the App won’t recognize them. I also have to do a full re-pair to my peloton every time I use them with that device. Lastly, they don’t pair easily to my PC and there is a ton of static so I can’t use them in web meetings..Version: 1.7.1
✓ The fitThe ear buds fits as advertised..Version: 1.67
✓ UE FitsFit great, but one of the earphones stopped working very fast (haven’t used them every day, but had them for 6months)..Version: 1.67
✓ Sounds great. Bluetooth struggles though.I might be going crazy but these seem like they need a minute or two to warm up in your ears before they really sound good. And they do. Nothing earth-shattering, but the bass is there and the music is very clear. Not in the first minute though! When you first put these in they actually sound terrible. Just something to note - give it a sec. My fit is pretty subpar. I got these for the comfort but I also wanted them to stay in, these are my first tips but they nearly fall out if I just smile. Hoping the second pair is much better. And lastly, the Bluetooth connection is pretty tricky. Many times the earbuds will disconnect from your device and you have to reset them in order to reconnect. It’s a little annoying. I’m giving this 3 stars for the quality of sound, the comfort, the amazing battery, and the above average EQ options within the app. I expect the fit to be better when my second tips come in. If UE could fix the Bluetooth issues, this is a solid 4 star setup..Version: 1.9
✓ Do no buy these headphonesThey fit great, feel great. But how they work is terrible. Constantly playing the music through the headphones when they are in the case. Constant Bluetooth interruptions. Almost makes you just not even wanna listen to music anymore. And when you have had them in the case all day you open it up to see that your lef ear bud is at 50% somehow. They have a great piece of hardware but, how it runs and operates is terrible!.Version: 1.57
✓ Not registering my BluetoothThis is the second time I had to redo w load the app. And now it’s not picking up phone signal.Version: 1.64
✓ Wasted $30I bought new smaller tips because the included ones were too big. Went to try to mold them and the app won’t recognize my earbuds even though I can listen to music and watch videos on my phone. Since the tips are light sensitive I’ve now wasted $30..Version: 1.63
✓ Worst app everConsidering you NEED the app to mold new tips, adjust sound, use eq, etc this might be the most infuriating app I’ve ever used. Could not, for the life of me, mold new tips. If kept telling me “hmmm can’t find your earbuds”. Even though they are connected and working. I’m about to buy a new set of earbuds simply because this app is horrendous..Version: 1.67
✓ Horrible sound on phone callsI want to start by saying I am a huge UE fanboy. I have UE 11 pros and speakers etc. sound on these are nice but phone calls are horrible... like.... unbelievably horrible.Version: 1.20.1
✓ Bluetooth auto connecting badSound is very good. Fit is very very good Best every with my bigger ears. Bluetooth software auto connection bad. Always connecting when case is closed. It connects when I’m not aware which is frustrated. Inconsistent and app not helpful..Version: 1.57
✓ Great fit, TERRIBLE appThe earbuds fit great if you can get the app to work. You know it’s bad when customer support’s best advice is to delete and reinstall the app. It didn’t work. Now I have earbuds that I can’t mold..Version: 1.67
✓ Great fit and sound-terrible case/ connectionAbsolutely love these headphones… favorite ever… WHEN THEY WORK. Horrible time trying to even make them charge in the case.. constant issues from day 1 with getting them to connect JUST right and stay connected to charge in case… open it up next day, 50% battery… MAJOR issues with them playing music/ connecting to my phone while in the case.. got so bad I’ve moved on to other headphones. Would definitely purchase again if these case/ charging/ staying OFF while in case issues were fixed..Version: 1.67
✓ Not worth itI wanted these to work so bad. Unfortunately, after three days of purchasing two headphones, BOTH of the right earpieces are either glitching or will not work. Red flag to have purchased over 350 dollars worth of headphones for both right sides to malfunction. Don’t waste your money on such a cheap product..Version: 1.42
✓ Connectivity IssueI have been a major fan of UE from the beginning. Then, I started experiencing the earbuds disconnecting on and off by themselves in the middle of important calls. I’ve tried trouble shooting efforts and nothing is remedying the issue. Very disappointed in the quality for the amount of money invested into these earbuds over the competition..Version: 1.57
✓ Complete Trash!!What a waste of $170!! Right from the start, both headphones don’t even turn on, and it doesn’t even want to connect to my phone! I’ve gone through every troubleshooting steps there are. Complete garbage!.Version: 1.56
✓ Dropped the ballGood sounding earbuds but the app is worthless. All the cool features don’t work to customize your experience & it seems as the UE walked away from addressing concerns. Very disappointing..Version: 1.67
✓ Great earbuds, good app, great EQThis is not an exhaustive review of the earbuds, just a high level buds + app. Edit - update: 2 months owned and Bluetooth is struggling. Some firmware update came out and made it even worse. Hoping for another update. Too bad, we’re solid prior but now no better then other crap on the market. The earbuds sound incredible. I am not audiophile listener but I love speakers, earbuds, headphones, etc. Your general music lover and sadly always looking for a pair of headphones that fit!! APPs were my go to along with Sony’s IE buds. Nothing fits. The Sony’s sound great but fit and weight is horrible. The APP just don’t fit and put pressure on my inner ear. These fits are the real deal. They fit. I run, bike, walk and even dance with these and they do NOT move. A quick blurb on sound quality. Not a fan of the default EQ. I created a few EQ profiles which is awesome. I have one for Pop and Dance music more tuned towards mid and bass and a rock/alternative EQ tuned more towards treble and mid. I switch these via the app. I have it tuned more towards the brighter side (upper part of the EQ tune) and it’s just amazing. UE has been in the IE monitor space for 50+ years. Almost every artist in the world use UE in studio. They are that good and these are just their first consumer facing generation - I can’t wait to see what’s next. (Hint: QC 5100 chipset will bring even more BT improvements in 2021). The app itself - solid and works for fit molding and EQ tuning. My only complaint that I think could be improved is more documentation on the EQ. After learning what the dials are showing (up vs down vs sideways vs moving the dot to the right or left but not down or up allows you to tune the roll of frequency.) I have spent 2 hours or more playing with the EQ - I really enjoy it because it gives a person that really wants control of how the music sounds complete control. I still think lots of complaints about other headphones is that the EQ can’t be controlled. UE please keep focusing on this control - people like me love it!! Great product!!.Version: 1.11.1
✓ Should not have updated this timeThis update now makes the app inoperable. i can't even get it to open. i had no issues previously and now nothing. so much for "bug fixes".Version: 1.55
✓ DOES NOT PAIR! DO NOT BUY!!Buy at your own risk!! I bought these a while back, so I am not able return them. This product is not worth your money!!.Version: 1.67
✓ Swing & a MISSI LOVE my UE wired IEMs, so I was super excited about these. 1. The fit is comfortable, but despite being molded to the shape of my ear, it is hard material that doesn’t block out a lot of outside noise. 2. Which is a problem because the only way to get decent bass is to press them in hard enough to actually seal. At least I finally found a use for a headband. Otherwise, only for quiet spaces. 3. Even then, I’d still say they were worth it, BUT the bluetooth implementation is literally the worst I have ever seen. Case is often hot and the Fits are dead despite charging them a few hours ago. Assuming they have energy, they just work about 20% of the time. Fully 50% of the time I have to open the BT preference pane and click on one or the other (L&R are separate), and 50% of that (25%) it will tell me it couldn’t connect AND PROCEEDS TO FORGET THE PAIRING. Which means you better have the slippery case around because you can’t re-pair without it. If they do connect, sometimes this app works. I’m literally listening to music on my Fits but the app says it can’t find them?! Why doesn’t it just look at the existing Bluetooth connection? I’ve had to factory reset them multiple times and there is zero support from UE. Spend money on any other UE product, but I recommend taking a hard pass on these..Version: 1.67
✓ Wish I could give it half a starCompany estimated 10 to 15 days to ship (amazing considering this a premium product) only to take 20 days. Packaging was the first tell. They really overdid it, box within a box, and had to unwrap it from a vacuum seal. This isn’t space age tech. Total fluff Right headphone wouldnt light up meaning not only was it not holding or receiving a charge, but it wouldn’t connect to my iPhone Bluetooth. Wasted 45 minutes trying everything. So much for that extreme packaging. Also who ever heard of downloading an app to use a product. Ridiculous. The cherry on top was when making this 250 dollar product return, they didn’t even have the decency to make the shipping label UPS like many companies do when making a return. I had to go to the dreaded post office instead. Overall a total waste of time, and a not so uncommon issue. Too bad all the bad reviews are here on the App Store as opposed to online where they paid journalists to list this overpriced piece of junk on the “top ten wireless headphones of 2020” list. I don’t like apple as a company, but it’s air pod pros for me now..Version: 1.54
✓ Would give less than one star but cannot!!!!Full disclosure, the headphones and the quality of them are excellent and have exceeded my expectations. With that being said, I had requested another set of mold fits for my headphones. The company was gladly able to send me another set of molds for free since the ones that were mailed originally when I purchased the headphones did not fit. With this app you’re supposed to be able to use the mold your new fit tab in order to Remold your headphones. The first time I tried to use this app to remote my headphones it asked that I connect the headphones to my cellular device so it can find them only to have issues and not only the headphones were connected to the cellular device and the app was acknowledging that they read them, the app was still not allowing me to mold my new ear fits. I have contact the company themselves and they told me to delete the app and to re-download the app and try again. Not only have I’ve done this over six times and the app is not allowing me to remold my headphones, but I have even downloaded the app the seventh time turned off my phone for over 10 minutes repower the phone re-download the app and I still am not able to do that. It shows in their description that they have fix the bugs for this app and unfortunately they have not. I hope the company and the developers will reach out to this response or review and get back to me on how they can fix my problem especially since my headphones I’ve already paid for them and I do have a warranty with them and again the issue is not the headphones the issue is this app not wanting to allow me to re-mold my fits.Version: 1.63
✓ UE FitsI am dissapointed with the whole process of these earbuds. First of all the instructions for fit were terrible! They tell you to start fit and then pop ups of instructions happen. I didnt hear any sound in the left ear. Pushed harder on both buds for a good fit and ruined the right molding process. The the sound was perfect till I got a phone call. None of the tap controls worked. When I unloaded the app and reinstalled it it messed up the connectivity of the Bluetooth . Only one ear phone would connect. Hard reset over and over same problem. Im so done for the night and very disappointed..Version: 1.20
✓ I don’t knowI have been putting in request for help with the fit, sent in a selfie pic, sent several emails. I’m just not getting any help from anyone. My 30 days will be up and I didn’t even get to try them out..Version: 1.42
✓ Software/connectivity issuesI am a loyal UE customer… the ear buds custom fit my ears great and the audio quality is good but not amazingly great… the problem is the software connectivity is totally unreliable. Bottom line, the physical product and sound quality are definitely solid but neither matter if the Bluetooth connection is constantly dropping and less than functional. UE, you need to ship higher quality software that keep the Bluetooth connected..Version: 1.67
✓ Earbuds are good, app is badThe actual product is great, they fit well and sound good. however the app never finds and connects to the earbuds via bluetooth so i cannot check battery level/adjust sound..Version: 1.63
✓ Unreliable connectionsThe sound was good, the silicon tips were comfortable and stayed in. But the connections failed after 6 months- total case failure. They replaced promptly, as non of soft fixes revived anything. But the replacements will disconnect you from a phone call every call, after maybe 10 min., so you can’t use them for phone calls, certainly not meetings. Nothing to do with the charge..Version: 1.67
✓ Take time to fix the appI have, as half the people around here, IE monitors. I understand these are not supposed to be sound blocking earphones, I believe the sound is awesome if you tweak the sound preference to your liking. That being said, the app is trash guys! Spend some more money and time in it. UE is well known for excellence all around, don’t miss the mark here!.Version: 1.67
✓ The worstThese are the worst earbuds I’ve purchased and I have many (Bose, Toto-10/12, Beats studio). Where is an update to the firmware?! They don’t properly connect to iOS devices…I’m very disappointed in these being that I purchased after having such a good experience with the UE Boom. When they did connect the sound was decent and the app provided a decent present/customizable sound option whereas most buds do not have that option. Nevertheless, they fail when length of charge and most of all connectivity! 🗑 they go, huge waste of money!.Version: 1.46
✓ Won’t connect to appI was so excited to get these and then I spent a stupid amount of time trying to get them to connect to the all. Never worked. I contacted support and they gave me the same instructions as listed in the website it didn’t work. Not knowing what else to do I went and bought some Bose headphones. I wish they would fix their app so that this didn’t happen..Version: 1.67
🙂 UE FITS Positive Reviews
UE FITS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UE FITS.
⛔ UE FITS Problems
