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UE ROLL App Complaints & User Negative Comments 2024
UE ROLL app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using UE ROLL? Can you share your negative thoughts about ue roll?
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UE ROLL for Negative User Reviews
✓ No update on 3 yearsA little attention to this app would be nice. At the very least, optimize the screen to fit the newer phones! It doesn’t connect all the time so it will occasionally need to be re-paired with the iPhone. I still really like the speaker itself. I do wish there were forward, back and pause buttons on the speaker itself. A waterproof speaker but you still need your phone to control it..Version: 1.8
✓ Bluetooth smartIt was perfect until you remove the Bluetooth Smart....Please PUT BACK the bluetooth smart!☹️☹️☹️.Version: 1.8
✓ Will this app ever be updated?This app was last updated 3 years ago before the iPhone X even came out. Do you guys even care anymore? Would you care to even update it?.Version: 1.8
✓ Another reason to hate Logitech products...The app does absolutely nothing. None of the buttons work. Just a waste of space on your phone..Version: 1.8
✓ Do not use! Software update broke my UE RollI recently downloaded this to use with an almost new UE roll. When I ran a software update it crashed my device and rendered it completely broken (even after hard reset etc). Furthermore, UE support didn't offer an easy repair/replacement process so I’ve just had to get rid of it. A real pity!.Version: 1.8
✓ WHY NOTWhy can’t one of these apps be updated to cater for my two UE mini booms. These are great little speakers but unfortunately the app for them has vanished. Is there an alternate way I can double up the speakers as before. Please help.Version: 1.8
✓ No MacBook support???WHAT??? This app is only available for iOS? Why the hell couldn’t I play my Roll 2 speakers as a stereo pair from my Macbook Pro? What is wrong with these people? And now this review won’t post without a clue why not… minimum number of words not reached?.Version: 1.8
✓ IPhone can't even detect the UE ROLLIPhone can't even detect the UE ROLL.......Version: 1.8
✓ SpeakerAfter having the original ue roll for a long time now it has taken a fair bit of abuse. Nothing major dropped a few times and went for a swim last year never had an issue until today, when I dropped it on the floor from about 4 feet high the speakers broke and now don’t work. I’m kinda disappointed about that. Thank you have a good day.Version: 1.8
✓ Walk AwayI'd be very wary of any UE or Logitech product. I have two Mini Booms and despite the fact they still work perfectly (independently) UE have withdrawn the app from the store leaving me without their full functionality. The mini booms don't operate in double up mode without the app despiote what the "help" site suggests. If it happened to me with Mini Boom, it will happen to you with Roll. I'm left with the impression it's a cynical ploy to get me to upgrade to their newer product. Not very customer focused. Not very environmentally focused..Version: 1.8
✓ Doesn't workThe app doesn't connect. Is this an iPhone 6 issue? Come on UE bring out an update, make it work. I have a UE boom and I love it. Make me love this speaker too. ;).Version: 1.5
✓ PaperweightTried using today on the golf course and will not connect to my iPhone anymore. I believe I tried everything and it still will not work. Charged, powered up and will not connect to my iPhone 8. I bought this UERoll when they came out and paid a ton of cash for it only to have it become useless. Wouldn’t recommend this Brand (UE) to anyone as they do not support their products..Version: 1.8
✓ Doesn’t work anymoreUsed to be able to turn the device on and off using the app. Now you can’t. Somebody fix this please.Version: 1.8
✓ Haven’t been able to open this app for a yearApp used to work with my UE Roll 2 speaker. Now it hasn’t gotten an update in 4 years and no longer opens (app attempts to open and immediately crashes). Disappointed in the lack of basic support for this app.Version: 1.8
✓ UE2I’m having the same problem.... won’t let me double up speakers... when volume is at its highest it’s all static and no crisp sound. Sometimes the apt works sometimes not . Love the speakers but getting frustrated!!!.Version: 1.8
✓ AppSad to see that Ue roll is not available on the iPad app. I have two Ue rolls that I want to pair together, however without the app this is not possible. The pairing on my phone doesn't always work as well. We purchased 5 at the beginning of last year and now only using 3 as we can’t pair them up.Version: 1.8
✓ BadI've never been able to use the app, i can't double up, i can't turn on my ue roll with the app, all i can do is call the support team so that's what i did and i had a very bad response.... Very disapointed.Version: 1.8
✓ Needs workGreat idea for an app, however it needs work. The app won't recognize my speaker after just 1 day. Don't advertise the app on the package if it doesn't work correctly. This would be lights out if the app worked.Version: 1.8
✓ Crashes all the timeThis the worst app I’ve ever seen! It crashes all the time and I’m unable to connect my UE roll to my phone..Version: 1.8
✓ IpadI can’t use my speaker with my ipad!! Are you going to update the app for the ipad??.Version: 1.8
✓ App stopped workingSo disappointing! Worked great for over a year then suddenly unable to turn speaker on by using the App. Great speaker sound but I now have to turn it on manually and even that doesn’t always work. Tried all the tips but it still doesn’t work..Version: 1.8
✓ Need an updateLove the app, unfortunately can’t access some setting for new iOS update!.Version: 1.8
✓ Block PartyThe block party portion of the app, or double up, consistently reports issues. I have deleted and reinstalled the app, I've even restored my phone and set up as new. I am still having issues with this service. Sad to see this from such a high quality audio company..Version: 1.8
✓ Awful.Does not allow connect with up to date ue boom No updates to make compatible with other speakers.. did both work when first purchased until update Developer has never addressed the issue!!!! Still 2 years on and doesn't connect and pair with ur boom speakers....Version: 1.8
✓ IPhone XS Max compatibilityI recently upgraded to the xs max and now my Speaker will not connect to my phone. It turns on through the app and after trying to connect from Bluetooth it says “cannot power on UE roll, turn the speaker on manually” this wouldn’t be an issue if the app didn’t already turn the speaker on. When going to the Bluetooth settings the speaker doesn’t even show up. Which leads me to believe it’s not compatible with my new phone. Which is saddening because I love this speaker. It’s the only speaker I’ve ever bought and I use it all the time. Please fix this issue..Version: 1.8
✓ Doesn't connectUsed to connect in the first few times bun not anymore. Needs an update to fix this.Version: 1.6
✓ MIni Boom Discontinued and ExcludedAfter purchasing a pair of Mini Boom Speakers and enjoying the Mini Boom app on my iOS phone, UE decided to discontinue support and render them unusable in stereo mode. It’s also now a pain to link them to work together, whereas before it was done though the app. I am ditching my Mini Boom speakers and going with JBL. I will never again purchase another UE product. Shame on UE!.Version: 1.8
✓ Not functionalCan’t power on from the app for over a year.Version: 1.8
✓ RollOnly owned speaker one week, everything worked when first purchased.now ue roll won't show up in app= no remote on/off No equalizer ..no options etc... Speaker still works though..Version: 1.7
✓ Zero StarsUseless waste of space since it does not connect to the speaker at all. The only reason to download is in hope of an actual working update..Version: 1.5
✓ What happened to the in-app power button?Latest update removed the in-app power button, unless I’m missing something... Please bring back the power button..Version: 1.8
✓ UselessCrashes on opening now.Version: 1.8
✓ PointlessApp which used to work, but now can’t be bothered to work with ue roll. I seriously question whether ue is a technology that anyone should purchase.Version: 1.8
✓ FrustratedApp is great as long as you can turn the speaker on. You use to able turn the speaker on through the app. For some reason this function was removed. Very disappointed with this side of it but other than that it’s great..Version: 1.8
✓ Best Speaker in Class, Useless App and Tech SupportSack the CEO and his/her cronies. Consumers won’t swallow the useless apps and tech support. Sell your shares, they’re going down, and fast. Google, Apple, and Boss speakers are here to stay. Next purchase will be a future-proof speaker, not a UE anything, or JBL for the same reasons..Version: 1.8
✓ App of No Use!One speaker works well, but having I’m having so much trouble getting the 2nd speaker to “double up”! I’m seriously considering returning it. Thank goodness I bought it at Costco. Too bad, because when it does work, the sound is AMAZING!!!.Version: 1.8
✓ Everything was cool, until...I've had the UE ROLL speaker for a few months and everything was cool with it until a couple of days ago that the app would not connect to the speaker. I can hear the sounds and music I play with my IPad but cannot make the app work. I tried everything and cannot make it work. It's frustrating...! Iwant to use it as my alarm like I was until a couple of days ago and it will not show the alarm or any features on the app..Version: 1.8
✓ I don't get itOk, the speaker is connected via Bluetooth. Music is playing. It sounds great. I love the speaker but the app believes the speaker is turned off and won't do anything. The only way I've been able to get the app to work has been to shut off and restart my phone. Then it recognizes the speaker about half the time. I tried setting up the alarm last night. I set the time and selected a dozen songs. I was awake when the alarm went off but all I heard was a very, very faint chirping noise. At least fifteen minutes after it was supposed to start it suddenly started playing music at maximum volume. I shut that off and have not been able to access the alarm function since..Version: 1.8
✓ WorthlessThis is the worst product and App I ever bought at Costco. I bought and returnedTHREE different ones, thinking one might be able to pair with their stupid app (and the « double » function in works once out of 15 times). I am done trying and wasting my time. Don’t lose yours..Version: 1.8
✓ Can't connectI have download this app many times and it still connect to my speaker, it works through Bluetooth but not through this app. How do I fix this? Thanks.Version: 1.6
✓ Alarm feature!Crashes anytime i try to access the alarm feature. Lovely :( it was very useful, and i cannot use it..Version: 1.8
✓ Can’t get UE ROLL To connect to my Bluetooth UEBoom 3Just received my UE Boom 3. Wanted to connect to Btooth to use the EQ abilities and no luck. I’ve deleted the the app and reinstalled still no luck. Any tips as to how I might get this working I would greatly appreciate it..Version: 1.8
✓ It doesn’t support the original mini boomsI have a mini boom and it still works and everything but I need the app sometimes to check how much percent my speaker has but I can’t do that since it doesn’t have an app for it..Version: 1.8
✓ Please just make a new updated appIt connects but not through the app. I was pretty excited about using it with the app but will not connect with the app limiting the product. Please just fix this issue..Version: 1.8
✓ I can'tI have tired charging my speaker while trying to listen to music, but the speaker always turns off. Has anyone else had this problem?.Version: 1.8
✓ No ConnectionDoesn't recognise the UE Roll is connected even though music will play via multiple apps and the native iOS sounds. Tried forgetting and repairing..Version: 1.7
✓ Not good on iOS 11Every time I put Bluetooth on standby in iOS 11 it turns off Bluetooth smart on the speaker for some reason..Version: 1.8
✓ Better results when SKIPPING this appThe early days of this app were very promising and it was fun to use. But in the year since it was last updated, it’s completely fallen apart. Using the app to connect to a UE ROLL or ROLL 2 is terribly ineffective. You’ll find yourself being startled when (if) it actually works. The ROLL and ROLL 2 are still great products though. For best results DELETE the app (Or skip the download entirely), and simply connect manually through the IOS Bluetooth settings..Version: 1.8
✓ RubbishGood speakers Hopeless app and support team are pointless I wish I hadn’t bothered.Version: 1.8
✓ Pointless appAnyone who buys a UE roll or boom 2 don’t bother downloading this app it’s not going to ever work, the developers of this app (Logitech) haven’t updated it in two years and they probably won’t any time soon. Pretty stupid that Logitech would have an app that’s only useable on iOS 6 and lower; what’s even stupider is how when you buy a speaker from them they still promote this app. Get rid of this app lol.Version: 1.8
✓ App doesn’t workIt hasn’t been updated in a year and it freezes and crashes when you try to run it with the phone connected to the speaker via Bluetooth. I don’t know if it’s because of iOS 11 or something else but they need to update their app..Version: 1.8
✓ Constantly drops connection.Spend hours trying to connect it. Reduces productivity in my day..Version: 1.8
✓ DisappointedLove my UE Boom 2 so was thrilled when I was given a UE Roll 2 for Mother's day .. well first we discover that we can't "double up" a boom with a roll! And this app doesn't work! I have d/l'd it more than once.. my iPhone, hubby's and 2 iPads trying anything to connect. ONCE I got the app to recognize the ue roll but then the info " disappeared". Yes I rebooted. Yes I deleted and got the app again. A few times.( and turned off every other Bluetooth item so it would have no competition). If you have a roll or roll 2.. just turn on your Bluetooth and the roll.. press it's Bluetooth button (the little circle) till you hear it twirp and then your device will find the speaker and connect. Too bad I can't control power up from the iPhone/iPad like the app allows for the Boom and really really sad I can't double up!.Version: 1.8
✓ Alarm problemYou can’t keep the alarm consistent and won’t let you save the alarm you just made. All I ask for is just Acknowledgment that you saved your alarm. But overall app is really efficient and smooth..Version: 1.8
✓ Please update!!!!!App worked a couple of times, but now it will not connect. Can play music fine but have no access to features available through the app. Great speaker, please sort out the app!!.Version: 1.0
✓ Buggy and not very well thought outThis app is a bit of a mess. The instructions are very basic and missing lots of information (like how to factory reset the device, details troubleshooting etc) and the connections are very temperamental: every time I connect my speaker (UE Roll) to a new device I have to do a factory reset. Then when I have to reconnect to my iPhone the app becomes useless and the remote power on/off buttons disappear. The only fix I found is to redownload the app each time and repeat the process. This needs a permanent fix..Version: 1.8
✓ DisappointingThe speaker is great and the first three weeks I had it was connecting perfectly with the app but now has been three months that in the app my speaker doesn't appear anymore, quite disappointing as it was really handful especially to switch the speaker on. Hope you're going to fix this matter with the app..Version: 1.8
✓ MareeUpgraded my iPhone so then had to reinstall the app, since then it keep cutting out in short bursts, but now it’s getting worse, where it can’t connect to the UE Boom speaker!.Version: 1.8
✓ Doesn't work with other UE devicesHave a Boom 2 and a Roll 2 that worked fine together until this update. Now, different devices cannot be paired together. This update made things worse for me. Tech Support said they "might fix this in the next update". Thanks for nothing, Ultimate Ears!.Version: 1.8
✓ Great with just one....but 2!!?!?!Not reliable at all. Can connect one with no problem but 2 is not reliable at all! When they are both connected there is breaking in the music, one goes in and out, they don't stay connected and then won't connect at all! Horrible and wish I had only purchased one..Version: 1.8
✓ Less than 1 starHave tried all versions of this app and none of them connect. Worse than useless. Speaker is good though.Version: 1.7
✓ Connection after phone updateMy phone shows the speaker as available however the app doesn’t locate the speaker can’t use the speaker until fix is made. I loved using this speaker was awesome..Version: 1.8
✓ So no power option?The main reason I downloaded this app was the ability to turn my speaker on/off without having to physically do it... So now, for some reason, I can’t. That function is now gone. I love your speakers, but this app is almost useless now..Version: 1.8
✓ Doesn’t workApp is crap, doesn’t work.Version: 1.8
✓ Keeps crashing when I try to set alarmLove the app, very useful, but I really need the speaker for an alarm and it is not allowing me to set one due to it continuously crashing and exiting out..Version: 1.8
✓ Got a new iPhone now it won't connectSo, I've loved my UE Roll up until I just updated my iphone. For some reason the Bluetooth won't even show up on my phone as an option and I've tried everything from a soft reset of my phone and UERoll, deleting and downloading the app again, and hard reset. Nothing will help! On my app, the only setting I can even change is the messages. Everything else on the app settings shows it unavailable to be changed. Please fix it or update whatever is causing it not to connect!.Version: 1.8
✓ DisappointedThe speaker is top notch the problem which I'm having im not the only one judging the reviews none of the features work since apple update lets get a fix guys please.Version: 1.8
✓ Very Poor applicationUE needs to get this app sorted fast. It has become tedious trying to connect other devices or even getting it on. Too many glitches in Bluetooth connection for multiple devices. Get your act together ultimate ears. The speaker is great , but the app is trash. You are better than this!!!.Version: 1.8
✓ Double-Up doesn’t workSo for about 1 month the double up featured worked fine. My speakers then started to fade in and out by themselves when doubled up and finally about a week after that now they will not double up. UE fix this please..Version: 1.8
✓ No update for 4 years!These simply don’t work properly any more! Absolutely no support!.Version: 1.8
✓ WorthlessDoesn't work properly.Version: 1.8
✓ After a yearThe ue rolls are great. Love them when paired. But that's not what the review is for. This app is consistently unable to find speakers or pair them. Often when I turn one on it won't see the second, or they're both connected but won't link. I now am getting used to trying to get them set up on the walk to the beach, so they can play music once there, because it can take so much time. The last time it saw one speaker but not the other, both fully charged, I restarted the program and it couldn't find the either speaker. It needs a new update.Version: 1.8
✓ TerribleDoesn't work. Speaker is good. App is grim..Version: 1.5
✓ Doesn’t switch on from the app anymoreI used to love the way I could switch it on and off from the app but it doesn’t do that anymore. Please fix this..Version: 1.8
✓ Doesn't workThe speaker is connected and playing music (which btw the speaker sounds great) but the application doesn't see that it's connected. Just keeps asking me to connect the speaker..Version: 1.1
✓ WhyIt won't pick up that I have the speaker connected the app needs work. The speakers are amazing though, very good sound quality.Version: 1.0
✓ App doesn’t workDoesn’t work with speakers just a joke get your act together UE and make an app that actually works.Version: 1.8
✓ ProblemMy stereo is having trouble pairing to the app, it used to connect and i was able to use all of the features the app has to offer. Now im only able to play my music and use it as a normal bluetooth speaker. If i try to open the app it will not recognize my speaker and i cannot use the equalizer, access the settings, or use the remote control. Ive tried just about everything and the speaker is still not able to pair to the app. Very sad to see this happen for such a high quality speaker..Version: 1.8
✓ Wireless turn on.Wireless turn on doesn’t work on the app, and doesn’t let you know that it’s turned on.Version: 1.8
✓ Multi-host not workingTrying to setup my husbands phone as a multi-host but it's not working. So frustrating! As he can't use the speaker without me there! Not ideal!.Version: 1.8
✓ Not as good as it used to beI used to be able to turn on my Bluetooth speaker with the app but I can’t anymore. And when I turn the speaker on manually, the app recognizes that a speaker is connected but you are not able to turn the speaker off.Version: 1.8
✓ No turn on or off from appI used to be able to use the app to turn speaker on and off remotely and thought it was wonderful, now it never comes up to connect/ turn off or on and I am not sure what the problem is. Please fix this !!.Version: 1.8
✓ CrashingKeeps crashing: unusable.Version: 1.8
✓ Smart Bluetooth not so smartLove the speaker, but the smart Bluetooth cannot turn it on. Works for my megaboom, and I've already tried replacing the hardware and resetting the roll, but it cannot turn on or use its alarm function...hoping they'll finally fix this soon!.Version: 1.6
✓ Lacks some major features...Wish UE should make a firmware update to use double tap "+" to skip forward a track and double tap "-" to go back a track on the speaker and speakerphone capabilities ASAP! Other than that, app works alright..Version: 1.8
✓ Hasn't worked onceCan't connect to the roll. Love the speakers but the app needs work..Version: 1.0
✓ It works for a moment…The app was pretty cool while it worked but for some reason it just bagged out and stopped responding. Every time I try to open it and use the app it asks me to be sure that the speaker is connected and on which it already is. Hopefully they fix this problem. $123 speaker should have an operational application..Version: 1.0
✓ UE roll appWorked fine for the first night now won't work at all, connects to roll when the till is off but as soon as you turn it on the app doesn't see the roll When are you going to fix this major bug ?.Version: 1.7
✓ Not ReliableI had my speaker for a few months and loved it. I decided to buy another so I could pair them both. I got them both paired and then after a few days neither of them would connect to Bluetooth. Good sound quality, but not reliable..Version: 1.8
✓ Doesn't connectThe speaker is great. Connects seamlessly with my phone every time. The app doesn't for some reason. It did first time. Now it refuses to. Have tried everything. I wouldn't mind but there doesn't seem to be another way of seeing what the battery life is. Very annoying. Great speaker. Crap app..Version: 1.0
✓ Worked fine until recentlyGreat speaker and worked a treat up until about three weeks ago. When connecting my phone, after about 5 minutes it disconnects which is really annoying and defeats the object..Version: 1.8
✓ UE The U is definitely for Useless with capital UThis app is so so so unreliable!! The two speakers I wish I had not bought might be good I’d the app/Bluetooth function was ever reliable. Just wish there was a wire between the two speakers and between my device and the speakers - they might then both work at the same time!! Useless . . . . ..Version: 1.8
✓ Great simplicity but glitchySuper simple interface and UX makes this app great - but yea, iPhone can't detect the UE roll to enable me to use functions, like the alarm. Tells me to ensure UE roll is switched on and paired before I can access the alarm function... even *while* music is playing through the connected device. Le sigh. Turning phone off and on and disconnecting the device then re-pairing is tedious, and doesn't always work..Version: 1.8
✓ I want to love it because I think its cute 🙃I was loving my new little speaker until after I downloaded the new upgrade on the app and now the app will not connect to the speaker anymore that's no fun because it is difficult to turn on/off button I have long fingernails 💅🏾 LOL Also I'm dying to get a floaty the company said they are no more floaty's available boo-hoo on me 😡.Version: 1.8
✓ App beneath contemptGreat speaker, but the app is utterly hopeless. Doesn't connect; when connected tells you it's having trouble connecting; many features (e.g. Name change, smart Bluetooth) don't actually work. As someone commented earlier, the only point of installing this app is to be notified of a functional update. Boo. Hiss..Version: 1.6
✓ Connection issuesI find it very difficult to connect the speakers via Bluetooth connection. UE Roll simply is not recognized. Very frustrating..Version: 1.8
✓ It was great...when it workedWhen I first downloaded this app shortly after buying the UE roll, it worked well. I especially liked being able to turn on the device from my phone. NOW that feature doesn’t work. Please fix it!.Version: 1.8
✓ IssuesIt worked perfectly fine for awhile then started acting up, took (hours) to pair and whenever I use the UE roll app to pair both speakers it says "not paired to iPhone" even when it is causing the speakers not to pair together..Version: 1.8
✓ Good luck getting double up to work...Getting two Roll’s to double up is nothing but frustrating. The process should be way simpler and most of all it should work. Neither is true. You can spend so much waisted time just getting the units to pair up and then can’t get the Double Up feature to work. Another irritation is that the app is an iPhone only version. How about just a little more effort on support for iPad layouts. And a ton more work on getting the Double Up feature to work. This feature is one of the big selling points for the speakers..Version: 1.8
✓ Can't set an alarm it crashesNot happy. I want to wake up to quiet music and the alarm feature doesn't work. Pretty annoyed!.Version: 1.8
✓ Can’t turn it onI used to be able to turn the speaker on from the app. However the on button will not appear.Version: 1.8
🙂 UE ROLL Positive Reviews
UE ROLL works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UE ROLL.
⛔ UE ROLL Problems
