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- 93.1SAFETY SCORE
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Jaybird App Complaints & User Negative Comments 2024
Jaybird app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Jaybird? Can you share your negative thoughts about jaybird?
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Jaybird for Negative User Reviews
✓ Unusable after latest updateThe headphones won’t pair with my iPhone after the latest update. They switch off after 30 seconds, and the voice announcing the amount of remaining battery life is as loud and annoying as ever. Avoid these headphones!.Version: 2.3.0
✓ It’s cool but not a very intuitive interface.I great to be able customise the sound quality, however for the average person who doesn’t know an awful amount about sound, it’s not very easy to use. Also it’s a small but annoying moan but as far as I’m aware the notifications don’t go away and I can’t delete them..Version: 3.1.3
✓ Won’t connectDownloaded the app and it won’t connect to my Run earbuds. It just says Connecting with the intermittent Scanning. The older version connected fine. Will there be an update?.Version: 3.6.10
✓ Lost an earbud? Too bad, app wont help.So I've been searching for my left earbud for an hour now (jaybird vista) and the app has done literally nothing to help. I have my location on, and the app has full permission to keep track of my earbuds location. That being said, the last time it updated their location was nearly a week ago. I take my earbuds with me everywhere, what an I supposed to do with the location they were five days ago? As far as the other features go the app is fine, but the tracking feature is quite literally a joke..Version: 4.0.9
✓ A few major issues still to be fixedI use the X3's and I'm having audio lag when playing Youtube or other videos! Paying $250 for a pair of earphones only for it to have audio delay issues which most high end wireless earphones have already sussed is a very big letdown. This is an issue that only happens on iOS!!.Version: 2.3.1
✓ Wont workWon’t open.Version: 3.6.6
✓ Terrible Bluetooth connectionHeadphones stutter when in my pocket, but perfectly fine when held in my hand closer to my ears! These updates haven’t fixed it - and I have a pair of $230 headphones that are essentially useless.Version: 2.0.1
✓ Ok but constant connect issuesFreedom buds work fine on Bluetooth as do all my others apps etc . This app is always directing me to turn on Bluetooth when it is already on AND my buds are connected . Only fix seems to be delete and reinstall frequently. If I’d paid for it I’d be very peeved. Not a Jaybird fan overall.Version: 2.2.1
✓ Won’t even openThe app seems to crash when you attempt to open it..Version: 3.6.11
✓ App doesn’t even open on updated iOSUseless software and support..Version: 4.0.9
✓ App is great but...But what is the point of the app if it doesn’t even work??? The app can’t connect to my Jaybird’s at all ! It’s been probably 4 months and there is still no update to fix this problem. Hope the devs are ACTUALLY trying to fix this..Version: 2.1.2
✓ Always shows outstanding notificationsI go in and view notifications and there is nothing new. But it won’t ever clear the 1 in notifications hence the app drives you nuts with a constant 1 red in the app on your main iPhone screen Also can’t delete old sets of buds from the find my earphones section.Version: 3.1.2
✓ Vista 2 - App won’t connectI haven’t been able to use my ear buds as intended because the app hasn’t been able to pair with them. I’ve been trying off and on for over 10 months. Sucky..Version: 4.0.9
✓ My modelI have the run xt model and when I try to use the Jaybird app it automatically goes to find your version then does nothing but scan and won’t let me do anything else so this app is a 👎🏾 down for me.Version: 3.6.5
✓ App will not connect to x3'sX3's work over Bluetooth with iPhone but app will not connect to earphones. After deleting and reinstalling the app all working..Version: 1.7.2
✓ Awesome app with awesome featureTracking the headphone feature is a brilliant idea! === New update: I noticed although my X3 works perfectly with my iPhone, it didn’t actually register to the Jaybird apps unless I open the apps and kept it running. I would think it would have registered or synced to the apps in the background even though the apps was not launched. This means the Find Your Buds feature doesn’t fully work. There were occasions when I’ve switched on my bud at home and switched it off after usage, but the apps still reported an old location at work a few days. Is this normal?.Version: 2.1.0
✓ Freedom 2’s power off while chargingSince last update, whenever battery pack is connected to my Freedom 2 earbuds they intermittently power off. Happens approx every 10 mins. This occurs on 2 different battery packs. This did not occur prior to last update..Version: 3.3.0
✓ Jaybird Vista 2Fix the connectivity issues with Vista 2 on your app please. 200$ headphone should not have such simple issues. I love your sound quality, but when I can’t connect to the app, it makes it hard to enjoy my headphones to their full potential. Fix it please..Version: 4.0.9
✓ Won’t connect to appI was excited to use it but my Earphones won’t connect to the app, they will with my phone but not the app. I’m just waiting for ages as it is saying connecting and scanning.Version: 3.6.6
✓ Voice OverOk. Look. I bloody love these headphones and app. One of the best things about the app is the manipulation of the EQ, I lowered all the frequencies and was enjoying the audiobook, slowly getting more and more sleepy, as I was in the middle between awake and slumberous dream... Then... Out of nowhere! “BATTERY 20%!!” Bellowed by the voice prompt. It startled me so much I’ve been scared to use them again for bed. Just a heads up. Bloomin’ love these headphones tho!!.Version: 3.1.2
✓ Annoying voice overThe sound out of my Jay Bird freedom is great. However, if you are listening to something relaxing and the battery is getting low the voice interruption to tell you what percentage of power is left in your ear phone is extremely load and spoils your listening pleasure. I am not sure how to set up the ear phones to lower the voice over volume..Version: 3.1.2
✓ The App does not Connect to the buds run xt poor customer serviceThe app used to connect to the iphone Xr but as soon as i switched to the I Phone 12 the app wont connect it says connecting and scanning and keeps on switching between connecting and scanning Tried all the steps switched of bluetooth , forget device , reinstall nothing works , app is totally useless Switching to a reputed brand for ear buds cant waste time on jaybird run xt as the app wont connect to the ear buds thereby cannot use the equalizer Giving it a one star as i have seen this same problem arise with other customers , sent an email to jaybird support they replied they would call back they never called back very poor customer service Customer service replied saying that it was purchased through a vendor which was not authorized so they wont help The jaybird works fine only the app does not work to change the sound equalizer it used to work well with i phone 10r but as soon as it was connected to i phone 12 it wont connect to the equalizer at all This is a app related fault as i see many complain that it switches between connecting and scanning also jaybird said they would give me a 25 percent discount for new buds but i cannot trust jaybird anymore so i am better of with my new bang and olufsen ear buds which work fine , so sorry to say very poor customer service its an app issue This is for Run Xt.Version: 3.6.11
✓ Won’t connect to app?I have the jaybird X2 model and when I tried to connect them to the app but it just keeps on saying “scanning” and it never stops. I’ve tried everything, restarting my phone, restarting the earphones, I wasn’t playing music, they were connected via Bluetooth and everything but won’t seem to connect.Version: 1.10.2
✓ Left ear bud cuts out.I have updated the software, I keep the phone on my rightside as its suggested. No luck. I'll sell them and move on. Just trash for what you pay..Version: 3.6.9
✓ Still non-functionalCrashes when trying to open..Version: 4.0.9
✓ Non-functional as of nowI want to use the app to try to find my lost earbud but I have not been able to get the app to open for the last two weeks. I am scared to redownload the app for fear of losing the data, but the app won’t open at all despite me restarting my phone and checking for updates.Version: 4.0.9
✓ Doesn’t detect earphones well.When it detects my Jaybird x3 it’s great. However it doesn’t detect right away, I need to turn my earphones off then on again..Version: 1.11.3
✓ The app stopped working on iOS 16.6.1I am OK with the app in general but recently (for a few weeks) it starts and then crashes. I can’t open the app to be able to turn on a noise cancelling mode. Please investigate the crash reports. Thanks..Version: 4.0.9
✓ Don’t update to the new versionAfter updating the app will open, tell me that it’s busy migrating my data, wait 30 seconds and then crash. Has happened repeatedly so would advise against updating.Version: 4.0.0
✓ Works only 40-50% of the timeMy X4 earphones connect flawlessly via Bluetooth to my iPhone 11 and my iPhone 12 Pro. They connect each and every time. This app is another matter entirely. When it works, it’s great to be able to track where you last had your earphones and to save EQ settings. The problem is that it will only connect to the earphones 40-50% of the time. I’ve now had several “upgrades” of this app. Each time, they fiddle with the graphics but they don’t seem to bother with making it work. I’ve gone through *all* of the troubleshooting steps on their site. I’ve even filed Support Tickets. And they don’t ever get back to me. The earphones are great. This app is just plain awful and should be dropped by both Jaybird and the App store..Version: 4.0.8
✓ It’s great, when it wants to workThis app is amazing as far as audio customization. They have a handful of preset eq set-ups, or you can customize your own. Additionally they have active noise canceling and you can change how much ambient noise you want to let in. I’m using the Vista 2’s and the app allows for customization of the earbud button functions. The only problem; it doesn’t always connect to my earbuds. Music will be playing, meaning the Bluetooth connection to my phone working as it should, but the app won’t recognize the Bluetooth connection. To be able to make any adjustments/customizations to the sound, the app needs to be open and connected to my ear buds. So all the awesome features of the app are useless when it inconsistently connects to my Vista 2’s. If it worked as it should all the time, every time, hands down this would be a 5⭐️ app. But it doesn’t, so it isn’t..Version: 4.0.9
✓ About to give up on JaybirdFor years, I’ve defended my Jaybird Tarah buds against more “elite” options. “The app customization is amazing” is usually my go-to argument. But I’m getting really, really tired of the app giving me the “can’t find your earbuds” message. It used to happen intermittently, but now it happens all the time. I haven’t been able to connect since the last update, and I’ve had it. If you can’t or won’t fix it for the multiple users having this issue (and judging from the reviews, I’m far from the only one with this problem), then no hard feelings: I’ll just move on to another earbud company, and this will be the LAST set of Jaybirds I buy..Version: 4.0.9
✓ Don’t upgrade your phone...I had no issues using my jaybird runs with the app for nearly 2 years on the iPhone 6s I had but now I have upgraded finally the app no longer can “connect” to my earphones. The phone pairs perfectly via Bluetooth so this is an app issue, nothing on the discussion board helped me but I am evidently not the only one that is experiencing this! Without being able to control the sound using the app the earphones are very much not worth the money- very disappointing.Version: 3.6.3
✓ App Crashes Upon OpeningThe app keeps crashing upon opening. This has been happening since iOS 16 update. The last firmware update from Jaybird was 9 months ago so I’m pretty disappointed with how they’re managing this application..Version: 4.0.9
✓ STAY AWAYDon’t buy from this start up. Buds don’t fit right, they do not stay charged properly and the sync/ connection are unreliable. App performs very poorly don’t trust them, they have terrible reviews for a reason. In the beginning I loved these until all the bugs started and customer service is non existent. I’m not interested in providing any additional screenshots. I did so in a chat and the representative was condescending and unprofessional. Astounding that I buy a brand new item that fails after a few months, then the second one has the same exact issue and I made to feel like I did something wrong. The only fix according to customer service and the chat at J bird is I need to find a computer to do a firmware update. In 2020 some people don’t have a computer I only have an iPad how the hell am I supposed to do a firmware update? I don’t have friends that have computers either they have tablets. Then to have the agent actually give me an attitude saying well once you find a computer somewhere will walk you through the update as a response really? Customer service needs to know when a customer is frustrated and should help, Restart would not to be sarcastic And treat the customer as though there an inconvenience..Version: 3.6.10
✓ App notificationsNot a bad app but headphone firmware updates have to be done from a PC and the notifications don’t clear down properly or show clearly what is unread so can’t manually clear them down which is annoying..Version: 3.3.2
✓ Keeps on logging me outI find I have to log into my account several times within the same day so I can view/access my custom presets. I am absolutely not logging myself out; this appears to be occurring automatically. With previous versions of the app I only had to log in once. Is it possible to regain that functionality please?.Version: 3.6.5
✓ App IssueLove my new Jaybirds but for some reason my app won’t let me edit or create a new preset - very disappointing seeing as that was the reason I bought these - any ideas as to what is wrong? I have asked thru the Forums page.Version: 1.10.1
✓ Used to love the app before updateI used to love how you could set a custom eq based upon what frequencies you could head and tune accordingly. I hate they removed it. The parametric we is much more difficult to use if you have zero clue about audio.Version: 4.0.9
✓ Has some issuesIt seems to have some issues with connectivity. I paired my x3 enjoyed different set ups played for some time on app and next day app says connect the buds even though I am listening music through x3s. I tried to pair unpair, forget device and it worked only one. So there should be some improvement I believe.Version: 2.2.0
✓ Keeps crashingApp keeps crashing whenever I try to do anything. Change a preset app crashes, touch account app crashes, ext.Version: 4.0.9
✓ DisappointedThe app no longer supports my Freedom f5 phones. It’s a cynical way to get customers to upgrade..Version: 3.1.3
✓ Tarah Pro - Not a good startI seem to be dealing with inconsistent drop outs whilst picking up calls, more so with calls via messenger. They’re supposed to have 14hrs of charge but after having them on for 6hrs while at work the battery died. Following this, after having the headphones on charge over night, having them on for 10 minutes and taking ONE phone call they tell they’re at 80%. Huge fail ! Mine will be going back today for another pair and if not up to scratch I won’t bother with them. It’ll be back to Bose Very disappointing considering the price.Version: 3.5.3
✓ LackingThe onboarding, the customization, the connectivity - every aspect of this app is lacking. I had to uninstall and reinstall multiple times, going to support, to finally get my buds fully connected and paired. Customizing the controls is confusing because they don’t clarify what each control even is (what’s a tap versus a press?!) The customization of the sound is also lacking in explanations of what you are choosing with different presets. I’m really disappointed with Logitech on this one, they typically have great management software and that was half the reason I trusted these buds enough to try them. I’m not entirely sure I’ll keep them..Version: 4.0.2
✓ Cannot connect the Jaybird RUN with an iphone X through the appBought the jaybird run and they worked fine with my 6s plus but cannot use them with my iPhone X, the app keeps scanning and cannot connect with them. Kind of disappointed as they are a good pair of true wireless..Version: 1.11.0
✓ Love the buds, not the appI love my Jaybird Tarah, but it’s the opposite with the app. It always takes me at least 5 try’s with power cycling for my buds to actually connect to the app. Once it DOES connect the presets make it really easy to tweak your sound to your liking. The connecting process really needs to be improved and I hope it is addressed in a future update!.Version: 3.6.11
✓ App CrashesI’ve had had no issues with this app before. But now I can’t seem to open it to change my sound features without it closing down on it self. I have the the Vistas 2.Version: 4.0.9
✓ FrustratingThis app doesn't update like normal applications by providing a wireless sync to firmware via app uodates. Frustratingly you have to pretend it's the 90s and connect Jaybird Runs via cable, to PC and download latest updates / firmware. This app is further useless by the degree of difficulty in pairing with their own app and using the present EQ options. Utter waste of time.Version: 3.6.6
✓ They say, we sending you verification email……. CriquetsI wait my email half an hour, time loose, get back IPods.Version: 4.0.8
✓ TerribleDespite my X3 headphones being paired with my phone this app won’t connect to them. I’m on an iPhone X. Don’t buy these headphones and don’t get this app. The quality of the headphones is rubbish and the app doesn’t work. UPDATE - I got a response from a Jaybird engineer about my review dismissing me as having incompatible headphones. Not true. This app is garbage as are the headphones. You’ve been warned. Don’t buy these headphones..Version: 2.1.1
✓ App won’t clear notificationsThe app won’t clear notifications, permanently says there’s 7 notifications, tried uninstalling/reinstalling, was even there before I logged back in and when you click on the icon it says “no notifications ahhhhh the silence...” yet then still says there’s notifications, just like an email icon.Version: 3.0.0
🙂 Jaybird Positive Reviews
Jaybird works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Jaybird.
⛔ Jaybird Problems
