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Schlage Home App Complaints & User Negative Comments 2024
Schlage Home app received 92 complaints, negative comments and reviews by users. Have you ever had a bad experience using Schlage Home? Can you share your negative thoughts about schlage home?
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Schlage Home for Negative User Reviews
✓ Should work the first time aroundNot working. Too tired to keep trying to get it to connect to google or HomeKit or stay connected to my wifi.Version: 6.5.1
✓ Changement de pilesBonjour, À chaque fois que je change les batteries, je dois procéder à un reste !.Version: 6.5.1
✓ Great idea flawed developmentIntermittent working with HomeKit is frustrating (especially since iOS 12) and undermines confidence in the lock. Locks are kinda too important for me to be worried. Schlage need to update firmware more consistently or the app is useless..Version: 3.1.6
✓ Stopped functioning after firmware upgradeWas great when first installed. Then Schlage put out a firmware update and app update for connection with home app. Now no ability to connect to lock via phone or apple watch. Resetting lock works for a few days an then connection gets lost again. Lots of people on Schlage facebook page complaining of exact same issue but no response from Schlage. Cannot recommend this lock currently unless Schlage steps up and sorts this mess out..Version: 2.1
✓ Can no longer connect to lock using appSince the app and firmware was updated - I can no longer access the lock using the iPhone or watch app. This means that I can no longer add or remove users and their codes. Have reached out for help but no luck. The app provides no trouble shooting options - right now am stuck with no solution in sight.Version: 2.1
✓ Quite flakeyAs much as I want to love this app and the door locks it supports. It’s really flakey and doesn’t work all the time. This really isn’t what you want for your home security and piece of mind. Schlage, you’ve got a great product, but your app and network connectivity just doesn’t cut it I’m afraid..Version: 4.1.1
✓ Please add sorting feature to the lock listPlease add the automatic alphabetical order sorting feature to the lock list. This is particularly helpful if the user is using multiple locks. I also witnessed that the lock list gets shuffled periodically and that requires sorting It manually again..Version: 6.3.0
✓ Terrible wifi connectivityFrustrating how regularly this disconnects from my home wifi yet every other device remains functional. Happens every 3-4 weeks requiring modem reset.Version: 5.2.0
✓ IssuesHey I loved the app on Samsung but have recently changed to Apple and I do not get audible notifications of the lock changing state.Version: 3.1.7
✓ Doesn’t workUPDATE - I am revising my text below to reflect a very unclear setup or pairing process. I assume, by process of elimination, that my problem was the WiFi I was connected to. Most smart applications like this will eventually prompt you for a WiFi, and as with most smart devices, this requires 2.4Ghz ONLY. This application however can’t even establish Bluetooth connectivity unless I am preemptively connected to the WiFi with 2.4Ghz only. This is confusing because a typical setup won’t care about the WiFi until I am actually configuring it. To add to the confusion (as I found the one statement buried in the FAQs indicating a preemptive connection) I actually needed to completely close the app and restart it while also on the new WiFi before it would work. Aside from this confusion, the app appears to work well during the first 24 hours. Original text: Really terrible experience, I’ve been completely unable to connect the app to the actual device. It’s basically just a very expensive deadbolt..Version: 6.5.1
✓ Sam C.I would prefer it to work with Apple HomeKit! Schlage made it to work with all the inferior systems. Why Not Apple HomeKit?.Version: 4.3.2
✓ Working fine until recentlyThere is a sudden lapse in notifications, lock shows locked when unlocked, locked when locked .. I don’t see a notification for hours. This has made me very uncomfortable with this lock all of a sudden. It is in an office in a locked building - with the way the app is functioning, I would not rely on it for my front door. Also the remote lock/unlock by a single tap would be great if it worked flawlessly. Instead, we are now driving to our office in the middle of the night since the app is sometimes saying it is locked and sometimes not and not responding to touching the lock icon but then may respond an hour later. Someone needs to get on it to get this resolved.Version: 4.3.3
✓ Never able to add or delete codesEvery time I try to add or delete a code it takes around 15 times . Not efficient for short term rental owners who are doing this on a weekly basis..Version: 6.3.0
✓ Love the lock....hate the appI love the lock so much that I just bought the same type for my mom. It’s an awesome lock and Schlage is a great company. I wish I could say the same for the app. It only syncs with the lock when I’m on my property and, unlike a previous reviewer stated, it is not down to user error. We experience many of the same issues other users are experiencing: no history, not locating the lock, unreachable, etc. I sold my family on letting me install this lock at my mom’s new home in her senior community so we could monitor who comes and goes. The particular selling point was we could monitor everything remotely through the app. I’m hoping the new lock syncs up with the app I loaded on her phone better than it does on mine, but I’m not going to get my hopes up..Version: 4.1.3
✓ App no longer working as it shouldLatest update has led to the time / date history for the Sense lock to be wrong. It tells me that my lock had been accessed on 10 April. It’s only 9 April..Version: 3.0.9
✓ Not consistentI have the option toggled on to be notified when the door is locked and unlocked. It worked for a bit at first and now it does not notify me. I’ve checked to make sure the settings did not change and they have not. Not sure how to fix the problem.Version: 6.5.2
✓ Schlage sense Australia- disappointedDisappointing that you cannot set expiry dates on access codes via a calendar like tool that the salesman told me it had at apple store at Highpoint. Surely this would be an easy fix on the app.....Version: 4.1.8
✓ Just stopped working without notice.Access codes were deleted without notice..Version: 6.5.1
✓ Wifi does not connectSays Wifi password is incorrect every time when it’s not. Won’t connect at all. For a $300 lock, it’s junk and doesn’t work. We have 2 and both do the same thing..Version: 6.2.0
✓ App still crashing despite stated updateI thought I was through the woods on my finally getting schlage sense to work with the wifi adapter after giving up on 18 months of ATV homekit not working at all since my previous home under an earlier IOS which was flawless. I finally got things working three days only to today go to test the app and remote connection and see it crashes immediately. I updated the app for the crash fix which achieved nothing. Unreal...Version: 3.1.2
✓ Improvements NeededNotifications: The app notifies on lock/unlock only, and the setting applies to all doors. (1) App should support notification on low battery, arguably more useful than notification on lock/unlock. Battery replacement events should go into history and notifications. (2) App should support lock/unlock notification by door and by a schedule (e.g., notify me if the door on the side of the house is unlocked between the hours of 10 PM and 6 AM). General User Interface: Main page for each lock has (1) one large padlock-looking icon that is colored red for locked state, green for unlocked state, and which can be tapped to lock/unlock, (2) a button to show lock/unlock history, and (3) a battery meter (when battery is low). For owners of more than one lock, one must swipe L/R to see each lock. That main page should show a scrolling list of locks with a smaller padlock icon in the left column, the history button in the center column, and the battery meter in the right column for each lock. I.e., please implement a higher information density solution so that owners can immediately see that all locks are locked. Battery Life: I only get six months from a fresh set of batteries (on 3 different Schlage Encode locks). Not an issue with the app, per se, but I’m sharing for those considering Schlage smart locks. HomeKit: It’s unfortunate that Schlage Encode locks do not have HomeKit support. $200 locks should give users support for all major smart home platforms..Version: 4.1.7
✓ Creating an accountThis has to be the worst app ever when attempting to create an account so the lock functions can be activated. Then the contact details to try and sort the issue out is another hurdle a horse cannot jump over. Might be a good lock but software and contact sure leaves a lot to be desired.Version: 6.5.2
✓ Lock does not workMy one lock works but just got another one for a different door and I can’t get it to hook up to the app at all after installing it to my door. I tried contacting the company for help but phone just was quite and the website trying to text some it’s the exact same. After spending this kind of money for a lock you would think the service would be top notch and the product would work great. Instead of scanning a QR code it would be nice to have a second way to hook up these locks.Version: 6.5.1
✓ Super slowTo try load the history of lock and unlocks takes a very long time or in fact never loads and just gets stuck in the loading screen and requires the app to be restated to use it..Version: 3.1.8
✓ Schlage EncodeWhy isn’t it more compatibility with Alexa?.Version: 4.2.1
✓ False notificationsWe have several of the Encode deadbolts in our home and loved them...up until last night/early this morning when we started receiving numerous notifications of various doors being unlocked and locked again throughout the night while we were asleep. Obviously, waking up to these notifications was alarming, but then after checking all doors and seeing that they are indeed locked (while some notifications continued to come through saying otherwise) and checking the history within the app which showed all doors remained locked throughout the night, we are left with anger and frustration over an app and products that should bring us comfort and security but are now causing unnecessary panic. PLEASE FIX YOUR APP!!.Version: 4.3.3
✓ 3-1/2 lacks some common sense featuresWhen the new interface came out, I was really disappointed to see that they left the measly number of character spaces allowed in the name field. you cannot even put first and last name of someone with a relatively short first and last name! As a host of Airbnb visitors where I live, it would be helpful. This should be a very simple fix. Also related to data, I really would benefit from a persistent history, in fact, I need a history and this interface does not allow it. It deletes all entry and exit history for a contact when I delete that contact. The data should persist even though I’m deleting the contact from being able to access the home. Developers: Please consider for upcoming update. These are sticking points for me and what I recommend to my fellow hosts who I assist in setting up their homes for Airbnb..Version: 6.1.1
✓ Not very smartLock functions okay manually but won’t connect through HomeKit, I see online that this problem has been occurring since iOS 12 update and has not been fixed, Schlage needs to update there firmware. Not happy.Version: 4.1.8
✓ Adequate overallBut well short of perfect. I'm willing to forgo a few items of functionality for an excellent quality product like my schlage lock, such as location based locking and unlocking, biometric/fingerprint entry rfid. But, having none of that plus poor Alexa integration is very disappointing. The hardware is superb and the installation a breeze as a result of outstanding design but the the smart shortcomings are a very disappointing due to (presumably) rushed development and/or the design team went on holiday after they'd covered off all the legacy locksmith stuff. Pull up your socks schlage or you will be overteken by modern, innovative security companies..Version: 5.4.4
✓ SeanAdding a virtual codevsends a link to With no app an instructioal page that does not help With app - to the sign in page - of no use The instructions say you can proceed without app - well maybe - but it's not intuitive and I worked for Apple for 10 years on this kinda stuff Also - this whole review is written with text that is not echoed to the screen - just see a blank screen but spell checker is tracking my input but a human can not see it About pants all up really.Version: 4.1.4
✓ App crashLock is great but if you have to reset password after forgetting, the app crashes after reading the code.Version: 3.1.2
✓ Simple changes would help(Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated..Version: 4.1.9
✓ Constantly drops wifi connectionHaving constant issues with the lock dropping wifi connection. Lock is close to router and even installed a pod extender. Very frustrating.Version: 6.5.1
✓ Remote Access out of wifi rangeLost ability to control lock remotely when out of wifi range.Version: 6.1.1
✓ Doesn’t sync easy and old appNo updates to the app to bring it up to date with other smart locks..Version: 5.2.0
✓ Terrible! Don’t buyWorks ok with Schlage app but doesn’t connect to Apple HomeKit with new version of this app. Don’t buy if you want to use HomeKit.Version: 3.0.3
✓ Great but recently brokenNo where else to log bug... you have recently screwed the time zone on lock - if I have set access to cleaner for Wednesday code won’t work, if I select Tuesday (even though Wednesday here in New Zealand) then will work.. you know we are a day ahead right?.Version: 3.1.4
✓ Same inconsistency issues reported by othersAs many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.).Version: 4.1.0
✓ Constantly logs you out won't save password.The developers need to fix this issue immediately. Don't understand why the app constantly lodges you out. It won't save your username and password in your Apple keychain. Highly frustrating and unacceptable. Whatever you need the app the most you're logged out and I have to re-login to use the app.?????.Version: 6.0.1
✓ Needs workI get very frustrated with the app, some times it won’t load properly and sometimes it won’t even recognise my lock. And a bit more modern on the app wouldn’t hurt especially for the price your paying for the lock itself!.Version: 4.4.0
✓ Broken schedule4.1.2 has broken the schedule access again. I have someone who only comes in 1 day a week and is only enabled for that day and the red X appears. If I give them 24/7 access it works. Please fix ASAP!.Version: 4.1.2
✓ Needs helpIn theory this could be the best app in the App Store. Unfortunately it was left in an immature state and is very unreliable. The communication between the lock and the app is unreliable, unpredictable, inconsistent, generally loses connection to each other, and is not synchronized. The app does not talk directly to the lock when in close range so it requires the use of the internet, which causes a huge delay. Tech support is sub-par. I would have one of their locks on every door if it worked as advertised. Good luck if you go with this Schlage. It’s obvious they don’t quite get the digital thing yet, and they don’t seem to want to move forward either. Everyone who comes to my house loves the concept and wants one when they 1st see it, but then I show them how it doesn’t really work right. Then they realize they don’t want it anymore. It’s a real shame too, because it could have been great. It’s been at least a year now that I have been using it and I don’t see any progress with improvements. Sorry Schlage, your old fashion locks rock but your smart locks are a black eye on your name because the app is so bad..Version: 4.1.2
✓ Problème avec l’historiqueHeure et date ne restent pas programmés dans l’historique.Version: 6.2.0
✓ App is the crapsI experience all sorts of connecting issues. Doesn’t connect. Then works. But virtual key doesn’t work. Then if I’m lucky to get that going. Won’t respond to Alexa. Then wife’s second virtual key doesn’t work Then sharing codes won’t work. The craps. This is made for a single person. Not multi family..Version: 6.3.0
✓ Limited use casesThere are a few things that would make this great: 1. The ability to delete multiple codes at once. Currently you have to swipe each and there is a delay while it sends and processes. Doing 10 in a row takes a few minutes when it could take seconds. 2. Grouping locks - let’s say you have three locks at your home. You’d like to provide guests a single code to open them all - right now you need to manually setup each door with a code. If you grouped them you could setup one code that does your entire property. 3. An open API for automation 4. Wrong code alert - an alert sent when someone repeatedly enters the wrong code. 5. Light - right now you have to guess where the first digit is on the keypad. There should be either a sensor that illuminates the pad with motion or even the lock omitting the first button pushes to allow the pad to light up so you can see, then enter the code There are other small bugs like getting locked out frequently. The UI could also use a refresh..Version: 6.1.1
✓ Application pas très efficaceLa connections à l’application est ne fonctionne pas bien..Version: 6.4.0
✓ FrustratingSlow, unresponsive and never sure if it's accurately showing the lock status. I have stopped using it and instead operate the lock through the Elgato Eve app..Version: 1.3
✓ No dark mode & battery drains fastVery poor battery performance- Duracell failing after 8 weeks - come on ! And no dark mode option - hard on the eyes without it.Version: 5.4.4
✓ Everything. Takes. So. Long.Locking, unlocking, updates (if it manages not to fail). Everything takes at least a minute to register. If you already have a pos Schlage “smart” lock, I’m sorry for your wasted cash. If not, just buy a master lock or something else. The only reason I’m even using this garbage app is because the touchpad on this 200$ lock crapped out, and since I’m not the original owner of the house, Schlage won’t help.Version: 6.5.2
✓ TerribleThis app is terrible, doesn’t work even in landscape mode. More significantly, the lock itself doesn’t sync with HomeKit or the Schlage login system. I’m stuck using the default codes because I cant get into the app to change anything..Version: 3.1.7
✓ Please add HomeKit & Apple Watch comparability for Schlage Encode!I’ve purchased an Encode as the Sense was not available any longer - it works fine via this app, but although it appears to have a link through to Apple HomeKit, it doesn’t function at the moment. Hopefully this is just a transient thing, but it is a fairly major gap with this app currently.Version: 4.1.9
✓ Worst brand/product.I have had my lock for nearly 3 years now. Never has it been able to update its firmware, every time I call their help centre I’m left to sassy, rude, & patronising employees. Who assure me every time it’s my phone, my internet etc etc never talking the blame for an issue. Today was the last straw, I call asking for help cause the system crashed... I was told they cannot help till Monday which is three days away. Meaning my front door is useless until it’s “fixed”. Even thou they will probably assure me that’s its my end with the issues. *update* Lock still isn’t working, the app won’t even show the lock anymore... HomeKit can’t find it constantly stuck in “updating”.Version: 4.1.0
✓ Remote lockI’ve bought Schlage for years due to quality. I haven’t been disappointed until the remote access lock. I bought it so my handicapped sister could lock and unlock the door to allow friends and aid workers to visit. In conjunction with the ring door bell that provided views this gave her security and control. However the program didn’t allow us to also give codes to aids. It was codes or remote access not both. Then if the door wasn’t shut perfectly it wouldn’t lock. We simply asked people leaving to hold the door. The biggest issue was operation. The program had to be reset at least monthly when it wouldn’t work at all. Summary. It could be a pain and I wouldn’t recommend it for an able bodied person but it was still a great tool for the handicapped..Version: 4.1.0
✓ Monthly wifi connection issuesThe lock works great, but the lock constantly looses and can’t find my wifi. I have it set to my 2.4 guest wifi and go through a monthly routine of trying to reconnect the wifi to the lock..Version: 6.5.1
✓ KeypadThe lock works however, after installation and use for 1 week the keypad no longer functions. We have factory reset the system with no luck. The app works to unlock though. Unfortunately as this happened over the holiday season we are unable to contact anyone to help resolve the issue. Hopefully it will be a quick solution when we do contact them.Version: 6.4.0
✓ Schlage DeadboltHappy with lock works great with code and iPhone X but will not connect with Apple Home on IPad so can’t use Siri a bit disappointed. Hope this will be fixed soon..Version: 3.1.6
✓ Frequent error codesWhen adding access codes, I often get an error that the code couldn’t be saved. Sometimes if you can cel and refresh your list of codes, it will be there even though you got an error. Other times it just won’t save at all..Version: 4.4.0
✓ Wifi adaptor is terribly unreliable and slowAwful awful experience. Adaptor is slow and unreliable. Needs to be deleted and re-paired every few months. 24 hour Schlage server outage a couple of days ago and nothing worked. No status page & no response to my help desk messages. Remote open/close can take 30-45 seconds, and often doesn’t work or doesn’t update if it does. I have terrific WiFi/internet connection (ring doorbell right there works perfectly & adaptor is about 4 feet away). Avoid at all costs..Version: 4.1.9
✓ Keep developing please1. Auto lock function crashes app, can’t set up auto lock. 2. Integration with Home needs work says.. firmware update available, but no update accessible in app!?? 3. General connectivity is laggy, needs work.. Nice concept and does work, just please keep improving code, massive opportunity for you company, but updates too few!??.Version: 3.0.4
✓ Nice concept, less than stellar executionI really like the idea of this but the app is slow and clunky. I will click unlock and the app will take MINUTES, upwards of five minutes to finally unlock the door. sometimes it is worse yet and just can’t communicate with the lock. It is not my internet connection because when it happens I’ll try my other home apps and everything functions perfectly, only the Schlage app is fumbling. I also wish that it had a simple disable toggle for individual people, I have people that I don’t want to have full time access to my location and I don’t always know when they’ll show up so I can’t schedule it so I have to delete their combo and re set it up every time. The schedule idea is cool and all but just a on off toggle would be a nice option..Version: 5.3.1
✓ Battery statusBattery ran out without any warning from the app, and left the door unlocked..Version: 4.1.9
✓ Update broke itCan no longer retrieve codes, users or lock open/close history. App just hangs on “retrieving”….Version: 6.4.0
✓ Update issuesI used to love this lock but since the last update I no longer have remote access..Version: 6.1.1
✓ App crashes 6.5.0Since the 6.5.0 update the app crashes when going into Access and selecting the first user. This occurs everytime I complete the same action.Version: 6.5.0
✓ Firmware update failThe hardware is fine, and the app functionality is okay, but the firmware just will not update. My lock is on 4.27 and the app wants to update to 4.31 but it fails every time. At 15 minutes per attempt it is a huge time waster. There is no status updates during the update, just a slow moving progress bar. The instructions are not very clear either: keep app open and phone near lock…okay, so the last attempt I sat 1 foot from the lock, with the Schlage app open, rubbing my screen constantly so the phone won’t sleep the screen but still get a fail. Firmware should update even if the phone locks. The app is still running. If there is a fail, the app should provide some feedback (did the update start on the lock, fail to complete, amd rollback, or did the app lose connection with the device, or, or….?.Version: 4.3.2
✓ WifiLock is solid but can. It won’t connect it to the wifi..Version: 5.1.0
✓ Not Reliable and sadly disappointedWhile at first the lock worked exceptionally well. Over time it seemed slow to respond to commands and as of today the pad stopped working in just over a year. At first I thought it was low batteries and after removing the batteries I discovered corrosion on the positive side of one the battery slots. I inspected the battery and there was no corrosion anywhere on the batteries. I then inspected the battery opening on the unit where the battery slides into. The internal connection to the battery carrier was also corroded along with the mother board directly behind the contact. With a baby toothbrush I was able to gently clean the contact with a little contact cleaner and get it to work, but it seems intermittent. The battery slot is on the interior where no moisture or weather comes in contact. Needless to say I am very disappointed on the lifespan of the unit, not to mention all the people I recommended this unit too..Version: 5.3.1
✓ Wish I knew it was not for investment propertiesI have a rental property where I installed the lock. I hired a locksmith to do the installation and he had to buy a special adaptor for my door. But then after it was installed, it took 24 hours to start working. I called my internet provider to add the 2G issue as it does not work on 5G. I live out of state. It worked well for about a month. Then it notified me that it lost connection. I called Schlage customer service on a Saturday. They are not open weekends. I called them Monday. They told me to log out and unistall the app to reset it. I installed it and logged back in. That did not fix the issue. After over week, my app is unable to re-connect to my lock remotely. The old codes I put it still work, except the temporary ones. I am unable to record the history of activity, add new codes, unlock and lock it, etc. I realize only after I bought this lock, that I cannot use it remotely. I have to physically be there to reset the app if it gets disconnected. That is a gamechanger and an expensive mistake. I pray Schlage adds this essential feature to their product so that I can keep using this lock. Then it would get 5 stars. Otherwise I will have to go back to my old lock which was unfortunately more reliable than this "smart lock.".Version: 4.3.1
✓ Very Slow, Unreliable Status. Not Confidence InspiringThe Home App oscillates between Locke’s, unlocked, unknown, updating. Often need to stand at the front door for several minutes before I unlocks. When it eventually works, unlocking and locking would wake the dead. All round terrible product..Version: 3.1.5
✓ Not recommendedHad lock for two weeks and stopped working. Locked us out twice and keypad light stopped. Returning lock.Version: 6.5.1
✓ The app is the worstAs a short term rental owner, I switched over to this particular lock because I needed more control of technology to be able to change passcodes in between guests and control the times they could access, and see who is going into the unit and when. I also love that it is integrated with Hospitable. Unfortunately, I have had nothing but issues since I installed the lock, and it’s not the lock, it’s the app. This app is a disaster. If you are getting this, because you need to be able to control it remotely, pick another lock. It constantly crashes and gives me error codes, I really am unable to unlock the door remotely. As I type this, I am trying to change a guest’s access to get in at 2 o’clock instead of 4 o’clock and it is giving me error after error and won’t save it. I don’t know how I’m going to get the guest into the unit since I also can’t rely on the app to unlock the door remotely. I am beside myself right now..Version: 5.3.1
✓ Apple watchPlease make this available on apple watch just in case I need to call 911, I can open the door remotely IF in case I forgot to bring my phone with me. And/OR I can open the door when I’m outside I don’t need to bring out my phone from my purse Btw I use schlage wireless adapter and I can’t use my homekit.Version: 4.1.3
✓ Very badI have 15 locks on my 12 Airbnbs and it’s painful how much Schlage app do not work properly 90% of the time. I’ve been in contact with Schlage Canada manager and yet even after 1 1/2 years the system always fail to connect the locks..Version: 6.4.0
✓ In need of a serious redesignNeeds modernisation, slow, bad user experience; need I even go on..Version: 3.1.7
✓ App not as reliable as it should be.We have the Bluetooth (not WiFi) model at my home and my wife’s business. The locks themselves are fairly reliable are battery efficient. We’ve had them 4 years now and haven’t been let down by the operation at the door. However, the operation with the app, which is the whole purpose of getting a “smart” lock leaves a lot to be desired. The lock advertised compatibility with apple’s HomeKit system which was a major benefit. I have an Apple TV and a couple of new iPads that stay at home, so theoretically I should be able to control my locks even while I’m away from home. I should be able to see if my doors are locked while away from home, or AT LEAST from across the house right? Wrong. Connectivity regularly fails. No matter if you’re using the HomeKit UI or Schlage a own app, there is apparently a difficulty connecting to the lock. Recently, Schlage or Apple released an update and since that update you have to be right next to the lock for it to work. We have this years iPhones so our equipment isn’t out of date. The Apple TV is connected over gigabit Ethernet so “WiFi signal” isn’t the issue. It’s software. It’s something that defeats the purpose of owning a “smart” lock..Version: 4.1.0
✓ Keeps prompting for passwordThe app keeps asking for a password How is this convenient when I’m at the door with a weeks worth of shopping?? Useless!.Version: 6.5.1
✓ Not-that-smart lockIt’s one of the expensive locks in the mark. Yet it doesn’t have logic to Auto Unlock based on my phone location, an optional convenience that Wyze and many other locks have. And if the door is left open, it still goes ahead and locks the deadbolt. Wyze in comparison, warns that the door is left open..Version: 6.3.0
✓ IntermittentWhen it works, it’s great but has always required several tries and pauses in the process..Version: 4.3.3
✓ Your lock was unable to communicate with the Schlage cloudI kept on getting “your lock was unable to communicate with the Schlage cloud” error. It turns out it was already connected!.Version: 6.0.1
✓ It stuckIt’s stuck sometimes.Version: 4.2.0
✓ Login after app updateWhy do some app developers not design their apps to keep login credentials across app updates? Having to re-enter credentials after each update is sloppy design and programming..Version: 3.0.8
✓ Schlage SenseApp is unstable and constantly has to be restated or reinstalled.Version: 4.2.0
✓ Good, but doesn’t show all historyGood for showing if door is locked or unlocked, and being able to operate remotely. But the app never shows all the history of operation..Version: 5.3.1
✓ Could be a much better experience.The install of the lock was the best part of the experience. The instructions were good. Getting the lock configured on my network and firmware updates were difficult due to the lock not being found or recognized. About a day later after getting everything working, it worked pretty good for about a month. It then magically lost connection, which I would say was after a software update. I was able to get it back on my wifi, but it is t communicating with their cloud anymore. This prevents me from seeing any history or status. A day later the history finally came in, bit the lock still is having connection issues. Looks like I may have to factory reset and start all over again. Ironically, I can still get in from the keypad. The remote capabilities are weak. I wish they would bypass their cloud and keep everything inside the private network. If their cloud is down or you have authentication issues, the remote features don’t work..Version: 4.3.3
✓ DisappointedUpdated the app to the latest version and it is no longer starting, crashes as soon as it shows the Schlage screen. iOS 12.5.5, the phone was hard reset, but still not working..Version: 5.0.0
✓ Could use some updated featuresThe lock itself works well, however the app is not so great. Many times I do not get notifications for when the door is opened. Even today the last update was from last night, and there has been a lot of activity but it won’t show us even when we refresh. Also the feature to autolock should also allow the ability to choose a range of time for the door to be unlocked, for example from 9am - 9pm the door can stay unlocked, and if anyone comes in at night then it will auto lock after 4 minutes, etc. I really wanted to like this lock and app but it just falls short..Version: 4.2.2
✓ Frequent “cannot save code” errorZero stars. I will never buy another schlage lock again. You’re better off with the google products. The main problem with this app is how difficult it is to add and remove codes. 9 times out of 10, the app will refuse to add or modify a code. Despite the frequent app updates, this issue has not been resolved and support is of no help..Version: 6.2.0
✓ Need a way to add user to all locksThe app requires each lock to be programmed separately. You should be able to add users to ALL locks more easily. It would also be good for the temporary settings to be the lock time zone rather than app use time zone or at least note which time zone is being used. “Delet all” CTA is a primary CTA when it’s the non-primary use - too easy to accidentally delete all users. And there are other UX issues but these are the worst offenders.Version: 5.4.4
✓ Annoying AppKinda works. Wifi connection errors out without helpful information. Constantly asks for login on iPhone meaning slow to use..Version: 4.2.1
✓ App unable to assign codes randomlyGreat when it works but app unable to assign codes to lock rendering on the whole setup useless. Seems not just me..Version: 5.3.1
✓ Where is the ios10 supportThe schlage sense lock doesn't work in the home app under ios10. When are you planning on releasing the long awaited firmware update?.Version: 1.5
✓ Recent issue with saving new usersUse our Encode for AirBNB. Worked great forn2 yrs. For the last couple months continually get saving errors when adding or changing codes. Sometimes afterwards the code is added a couple hours later and sometimes not. Major delay issue and firmware says it is up to date. Using IPhone 13. Appears to have become an issue after moving to IOs 17 but can’t prove. Please fix this issue!.Version: 6.4.0
🙂 Schlage Home Positive Reviews
Schlage Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Schlage Home.
⛔ Schlage Home Problems
