Nimble Rx Negative Reviews

Nimble Rx App Complaints & User Negative Comments 2024

Nimble Rx app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nimble Rx? Can you share your negative thoughts about nimble rx?

Nimble Rx for Negative User Reviews

✓ Tracking Orders is impossible, but I like the layoutOkay so I usually get my face stuff with Nimble. I order three things. That’s one order. However i’ll get three separate texts telling me if each item has been delayed okay cool, sometimes the items come in separate packages. But when I go onto the app there’s only option to track the order. It never updates showing that the delayed order now has separate tracking. Not to mention the links sent to my phone NEVER work when they pull up in the browser. It’s incredibly frustrating when i’m not at home to sign..Sammie14131211Version: 11.26.1

✓ Can’t even tell how to loginTry to login and just keeps taking me to the website. Why have an app? Also, this isn’t a traditional pharmacy - there’s not a physical location to go to and they aren’t open on weekends and no one at Nimble can troubleshoot problems with your prescription, medication or service received from the vendor..BpcockrumVersion: 11.16.1

✓ Great until it stopped working!The app has been great for me to get my prescriptions every month however when i was logged out a few days ago and tried to log back in it would not let me! It would never send me a login link no matter what device i was on or how many times i tapped it again… i have a window to get my prescription and this is affecting that :(.Joon_ieVersion: 11.46.1

✓ Room for improvementApp is not compatible with large text, and difficult to use with multiple family members who share an email address..Flaquito no masVersion: 9.0.10

✓ Signature issueI think the app is good in theory but I can’t see the send button for my signature so I never can complete an order. I always have to follow up with phone calls to the pharmacy because there is a bug in the format..Kid clubVersion: 11.4.1

✓ Horrible horrible executionThis service is extremely inefficient and irresponsible. The pharmacy that had my prescription used them and not only did I not get my medicines on time, I also did not get any updates or reasons provided for the delay. They blamed the pharmacy and the pharmacy blamed them. Never using his app ever. Wouldn’t even give it one star..Mallika2021Version: 9.0.10

✓ Complete GarbageHave you even tried user testing this app? I can’t contact help via your Web site on my phone (it’s broken), so I download this app. I have an account, so you send me a link. The link takes me BACK TO THE WEB SITE. Complete circle of frustration. I have the app and an account but cannot get in. Just straight up terrible experience and fail of the most basic feature of logging in. On top of this, I paid for the $4.00 “service” to have my medicine delivered for “free”. Another fail, and one that is insulting to consumers. Don’t call it free and move the charge to some other name! Fail 3: as mentioned, I paid the fee for delivery the next day and it never came! And I have no way of finding what is happening. One last fail for you… I was sent texts every day to order from you. But once I paid I got zero texts or email with tracking info or updates. Another example of how your whole system is built around your needs, not your customers. When you go out of business, and you will, that will be the core reason why. Other customers, do yourself a favor and avoid this like the plague..IwannaRockitVersion: 9.7.0

✓ Hassle to use with familyI have multiple kids and when I try to checkout with an email I used for another kid it says I already have a login for that email, so I’m forced to use a different email for each kid. When I select Apple Pay and click pay, it does nothing so I have to select credit card and enter the card information..Jam655777Version: 10.10.1

✓ Difficult to useI have found the app hard to use. My prescription was transferred to another pharmacy without being notified. So I’m go to the app to check the status because it’s been weeks but I cannot order a refill or even change the pharmacy to the ones now allegedly at. So I can’t get any status updates or order and pay for refills. I know it’s on the pharmacies for not filling my prescription and not notifying me, but the app is not even usable for status updates or anything.NotARichGirlVersion: 7.10.10

✓ Nice for delivery, ok appConvenient app. My script was delivered to my door for free to me. Paid my copay and it was delivered. No interaction from pharmacy or app. Not fully sure this meets regulations. No one offered counseling by a pharmacist which is a requirement in my state. They also just placed the script on my front door in plain view of street which could have been stolen (no attempt was made to ring door bell) and I didn’t sign to confirm delivery. Will use it again because it’s where my current doctor sends scripts and it’s easier than driving to the pharmacy myself. if a different doctor didn’t use it I wouldn’t be upset..Matt h wVersion: 11.1.1

✓ Doesn’t workI got a text saying my pharmacy uses this Nimble thing. Go to sign up and I can’t. Go to click the link to set up delivery and it says the link has failed. Downloaded the app and can’t do anything on there either. It says “…we are unable to process your request.” Hope they can fix the app..EverrayVersion: 11.39.0

✓ Such a wasteThis app has never worked. I get a notification that my subscription is ready to refill. I click the link and it opens the app. It says I have no prescription. So I call the pharmacy and refill the prescription. I get a text message that says your prescription is ready to be paid for. I click the link. No prescription. I call the pharmacy and pay over the phone. Worst app I’ve ever used. Don’t bother. Just call the pharmacy..Jbmiller23Version: 9.2.4

✓ Can’t cancel orders and doesn’t tell youPlaced an order with a separate app that connects to nimblerx, didn’t even tell me the price, looked on nimblerx and it was $150. And you can’t even cancel an order even if it’s scheduled for THREE weeks in the future (doesn’t tell you that either). Now I’m forced to pay $150 for a simple medication..Bro_its_lia_Version: 11.11.1

✓ Nothing Works!This app is horrible. I have waited for months for it to work properly and it just won’t. 1 out of maybe every 40 times that I open the app am I able to actually see my information and place an order. There have been days when I was finally able to see my prescriptions and able to place an order only to go back into the app 15 minutes later to have zero information present again. I’m constantly told that I have no past orders even though I’ve placed several through the app. The notifications are a joke and don’t work. I have no idea how this app is rated as highly as it is when it never works..BethanyebVersion: 9.8.3

✓ Awful and slowThe entire point of fast delivery is missed considering it takes 24 hours or longer for a new prescription or refill to show up in Nimble’s system. There is no way to speed this process up. The pharmacy can’t do anything. Nimble won’t do anything (if you can even get ahold of their support). I’ve tried the service a few times, and this is always the case. Not just that, but past order history disappears, items under the refill section never show up unless you contact your pharmacy first and ask them to make sure Nimble has been updated. The inconsistency and general level of incompetence makes it very hard to trust this service for something as important as health. I’ll be amazed if this company doesn’t just completely collapse within the next year or two, as they appear to have no clue what they’re doing. It’s too bad. It’s a good concept, but they simply can’t execute..EctalVersion: 8.2.1

✓ Pretty much uselessI have two children who have multiple medications that require filling every month. I was so excited to have meds delivered. With this app, however, you can only have one person registered. So I have one child registered and when I try to add my other child it doesn’t work. Support basically shrugged it off and said you can only have one person. Today I got a text saying I could get meds delivered but I can’t, cause they are for the “other” child. What a waste of time..Hankat75Version: 7.8.4

✓ Unable to sign up. No explanation.Trying to sign up and I get this error: “We are unable to process this request.” There’s no explanation, nothing marked as incorrect, no “help” button. My suspicion is that this is what happens if your address is not in a Nimble service area, in which case the error message should say that! Either way, this is terrible UX. I have no choice but to uninstall..OhmeganVersion: 11.17.1

✓ Went from 5 starts to 1.I was ready to write an amazing review of how easy this process was until my same day delivery order was seemingly cancelled with no notification or reason why. I then had to reach out to support, wait for them to figure it out, get the info and call the pharmacy they used, only to find out the order is delayed due to them not having my prescription in stock. This is serious stuff and I shouldn't have to stretch armstrong my way though every obstacle just to get my prescription that I'm not able to pick up..Chloe doordashianVersion: 11.8.2

✓ Nice idea, execution needs workBefore I delete this app I’ll write a few quick thoughts. Note that I live in California, this type of service might work better or not be available at all in other states. I signed up at the recommendation of my doctor. From the beginning there were issues, I eventually had to call support to get setup. Prescription status inside the app is confusing. It would warn me that they tried to fill too soon, but it wouldn’t retry so I often had to submit a request ticket to get things moving. Delivery notifications were helpful. Sometimes courier would accept the signature by our front desk staff, sometimes not. Eventually it became such a hassle I moved everything back to Walgreens..RoovolutionVersion: 5.2.2

✓ App doesn’t workI can’t get past the first page to sign up. I have put in my information l. When I click confirm I get a “can’t process this request at this time.” I can’t get my prescriptions through you when I can’t even sign up. There isn’t a place I can find to get help for this error. Your website is just as bad..Emma KenneVersion: 11.26.1

✓ IncompetentI’m now out of a medication. Because they send text messages saying refill 2 days after your last was ordered. I did it. Thinking it would just deliver the refill when it would be due. Nope. The canceled it. Then finally at the last minute, they sent another. Did it. And shows no record of this. Now I’m out of medication and it’s bad to miss doses. I thought was CVS terrible. This is whole new level of incompetence. And this ain’t even a controlled medicine. JUST NO EXCUSE.8 bit snowVersion: 11.25.4

✓ Prob great in theory but help if there’s probsTried to create account but something happened & it won’t let me complete the process. Went searching for help like a phone number, chat, or email to contact the company & there’s nothing. Since the vet sent the prescription here now it’s stuck & I can’t fill it. Based on this I would avoid this app if at all possible.OrlynbrandonVersion: 11.1.1

✓ Absolutely doesn't work on my phoneI absolutely can't get the app to work at all on my phone running iOS 13. If I choose to login via phone number, no confirmation message is sent. If I choose to sign up via email I get a link in email that shows me my prescriptions but no actions can be taken. So basically I can't at all do what the app charged me money for. Frustrated..Brandopants1Version: 7.7.4

✓ Latest update crashesThe latest update does not work on my iPhone 6 (granted it’s old) running iOS 12.5.3. Keeps crashing. Reinstall did not work. Previously was a great (5-Star) app. Bumped up my rating from one to three stars thanks to excellent tech support, and fast too, in helping find a workaround using the browser..Talos4Version: 9.0.8

✓ Overcharged and inconsistentNimblerx charged me $75 for a drug that was covered by my insurance and should’ve been $5. They refused to correct the overcharge and also would not refill my prescription in a timely manner. I waited 3 months for a refill that never came. I have used delivery prescription services before and have never had such a terrible experience..PelegreenoVersion: 10.11.3

✓ Web link no actual appI’m not sure why but login to the app only sends you a web link via text or email to a website not the app, then the website says you should download the app which is what sent me there in the first place. Obviously something is broken or purposely trying to confuse users. Not sure why any organization within the medical community would allow such a poor vendor experience..CJS99Version: 11.46.1

✓ A cheating and disgraceful businessSo my medicine info ended up sold by bartells to nimble and nimble certainly has some disgusting agreement with local pharmacies to abuse patients records. without consent i got msg from nimble as if non-free delivery is the only option to retrieve my prescription. fine, paid Friday and nothing delivered by Tuesday noon. the bartells is 5mins from my address. even worse is nimble them resell your info to uber eats for the actual delivery. no wonder how your privacy is shared and no tracking is reliable as all parties are making profit over your privacy and take no responsibilities. absolutely a modern social disgrace. customer service is hair to fake as no one teplies email and nobody answers phone. will never use bartells nor uber nor nimbles. all cheating companies and disgusting as a new low..Zwang80Version: 7.10.6

✓ Impossible for parents to manage kid’s prescriptionsAbsolutely awful app, terrible design. As a parent with a spouse and multiple children, all of us with multiple prescriptions, this app makes it completely impossible to manage a family’s medications. Only one person can be linked to the app, e-mail, or phone number, and only that one person’s meds can be managed, ever. The only way to switch is if a refill link is sent to you for another person, then the entire thing is linked to that one person. You cannot just switch at will or manage more than one person at once. Total garbage. And not sure where it goes wrong between the app and the pharmacy, but many orders have just vanished with no trace, never gotten by the pharmacy, and the few that have gone through have had major problems, like cannot select pickup, only delivery and delivery dates two weeks past the date selected in the app. Super frustrating..HokisazchkaVersion: 8.2.1

✓ Can never talk to anyone for helpIf I’m having an issue placing and order for my medicine the only way to contact support is via email. Well my prescription is out if refills and I need assistance so they can reach out to my doctor to provide more refills. My medicine is almost out and the only way I can contact anyone is to wait e-mail which I know I’ll be waiting at least 48 hrs before any response..Annarochelle062Version: 11.30.1

✓ Can’t get it to workMy dermatologist is using this method of getting his prescriptions out. All I have found are problems. It says my prescriptions are $0 despite being told by the office they are $80 and the app is stuck in an endless loop asking for payment information. I enter my card and hit verify and it says enter card information endlessly.RickenbackerBassVersion: 9.1.1

Nimble Rx works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Nimble Rx.