MyMercy Negative Reviews

MyMercy App Complaints & User Negative Comments 2024

MyMercy app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyMercy? Can you share your negative thoughts about mymercy?

MyMercy for Negative User Reviews

✓ Frustration in delaysLove my Doctor and staff and understand the need for a system to help organize and funnel calls and requests. But having to request a prescription monthly and delays in reviewing requests puts a huge strain on requesting prescriptions for ADHD meds. Wish prescription did not require request monthly to be sent to pharmacy. Going to the same reputable pharmacy they will not fill a 30 day order early anyway but I need to request the doctors office to refill prescription then wait. Is extremely frustrating. Thank you for listening please change system kinks available on your side..Larry Jerry JeffersVersion: 10.7.2

✓ I wonder whyI can’t see my drs notes and the exit paperwork or the words on this review here I will take a screenshot to show you it’s like I don’t exist I have been a long time patient with mercy they have saved me from cancer and saved me from five brain aneurysms and now all of a sudden after being seen by doctor Eddy and I don’t know what he put in my chart but all of my doctors have started treating me differently. I wonder what the ceo would have to say if he could read this … aEric ? I hope you can read this at least I am hoping to make it to my baptism soon but I can’t seem to get into to see my doctor to get better to be baptized on the second of January I pray for all my 23 doctors and all their nurses in this pandemic and I pray their families are safe and their are safe I pray this in Jesus precious name Amen thank you for all you have done.Jpoo1972Version: 9.7.4

✓ ER complaintPA Tammy Miller was awful and provided no help. I have a growing ovarian cyst that is 4 cm and she read the report wrong and told the gynecologist and myself it was tiny with being 4mm. This cyst is rapidly growing and I begged to stay in the hospital to be admitted to get it removed. She dismissed me and would talk to me. I was given loads of pain meds that didn’t help the pain. The first PA Derfelt, I think, said he believed this cyst is what was causing the major pain and should be removed. I can not walk, I can’t stand I can’t do anything. Working is painful, I hurt and I begged for help and I got nothing. What I got was a kiss off and a medicine for anxiety. Seriously I need help and no one helped me. This is going to burst and I could die from poison. Im so disappointed and this PA should be reprimanded. Read my file it’s pretty obvious it’s growing very fast. I feel like I’m being stabbed. Can’t go to an ER can’t get help. She referred to another Dr that said they can’t see me until April! Seriously I can not walk! Im not a deadbeat I needed help! You gave me nothing but a hard time and treated me like a lowlife..Julie ReamsVersion: 9.9.2

✓ Poor design, bad responsiveness and frustratingly problematicThere are some basic functions that this app handles to an extent: seeing scheduling and test results for example, is quite capable. But scheduling new services, communicating with healthcare professionals like your PCP and other functions that this app needs, are all poor experiences at best. Often times I find myself being directed off the App for one reason or another (to the website) - the interfaces are old and stale, though recently they did get a touch up that made them marginally better. It feels like they need to retool this application to do a few things really well rather than trying to be the web portal on an app, which doesn’t work with the way it’s coded. Also - text messaging with health professionals means dealing with text decorum - which is to say, either Mercy needs to train their physicians to communicate more clearly and kindly on their app, or they need to turn on voice recording to the app so doctors and patients can have conversations properly. I imagine the doctors wouldn’t mind being able to say responses rather than type them, and patients would be able to understand tonality and inflection in voices rather than texts..EringardVersion: 10.7.2

✓ Good app but there are some quirksI agree with others who have said the app can be confusing. There seems to be some issues with the integration of video visits. I tired using my iPad for my visit and when I clicked the join button at the recommended time of 30 minutes before my appointment (stated on screen) a pop-up came up telling me that I could not join more than 15 minutes before my appointment start time. Confusing. So I waited until 15 minutes before and it still kept giving me the message, even 7 minutes before my appointment. I moved over to my computer and it let me in. Also I tried to echeckin multiple time for a recent appointment there are a couple of issues. First, if you have already signed the consent forms it won’t let you review, accept, and continue. You have to touch the esignature line like you are signing again just to get the app to allow the button to activate so you can continue. Second, once you figure that out, pay your copay and continue the screen is blank. The only way out of the screen is to hard close the app which means you have to start all over again. The only step that remained was the copay payment. It’s a good app and anything to make the healthcare experience is better than nothing. I do appreciate the ability to avoid the clipboard at the doctors office. Thank you Mercy for holding yourselves accountable to leverage the data you already have to make the patient intake process better. You just need to fix a couple of these issues..IPhone user 98Version: 9.4.5

✓ Absolute train wreck!!Obnoxious to the hilt and completely worthless. Whoever the hillbilly was who developed this didn’t know what they were doing and should have asked someone who did, for help instead of trying to bs their way through it. Won’t install. If, after about 30 minutes you finally get it to do that it won’t let you sign in-keeps telling you your info is wrong but won’t tell you whether it’s your user name or password that’s supposedly wrong and has no way at all to report that you forgot your login ID and request to change it!! This app is straight out of ‘’Deliverance’’ and when you’re trying to figure out a way to make it work you can almost hear the banjo music in the background..KC Lady 0619Version: 9.1

✓ I am stuck in a white void.So, I can’t really say I’ve used the app as much as other people, but I have used the online portal more. I got a notification recently, something ambiguous about ‘your statement’, and tapped on it. It opened up the app, sending me to a white void, and gave me an alert to ask if I wanted to see this online/out of app. I said yes, but after coming back to the app, I was still in the white void, with only copyright information to keep me company. I tried restarting the app (double click home). No dice. I went to the extreme, reinstalling. It went to the extreme, and sent me back. (I have never seen this behavior from other apps, and for good reason.) Now my only hope is for a stray notification asking if I want to leave, or maybe a cache expires..A. Patt.Version: 9.9.2

✓ You need better optionsA little disappointed in the way app operates. Had a long detailed message to my Doctor & it disappeared! I did not close anything out. I tried unsuccessfully to find it, even backtracking. I didn’t delete it. And nothing. The pop up screen still shows it’s there, asking me if I want to delete my message. No, I don’t want to delete so I click no but it doesn’t show me where my almost written message is. There needs to be an easier solution. Not enough flexibility on this app to make more choices. Meanwhile, my unfinished message is somewhere in MyMercy..CarolinaK8Version: 9.9.2

✓ Needs much improvementGreat concept but more attention should go into testing before it’s released. Tons of bugs!!! Drugs have dropped off my list MULTIPLE times, can’t request refills on 1/2 my meds, get notified about new test results that I’ve already reviewed 1/2 dozen times or that I have a test pending that was completed a year ago. I get more accomplished with my paper records and it’s at least accurate. I do like being able to see my test results and talk to my doctor in between appointments, but it’s limited to the short amount of time the doctor has to offer and whether they are capable of communicating well. And out of a dozen doctors, that’s 2. Nice to have, but it’s not reliable enough for me..Sasha BondVersion: 9.7.4

✓ New Design Filled with FluffThe new design of the app is horrible and filled with “fluff” that takes up too much real estate resulting in having to scroll for what seems like forever to get to more important components such as billing. Not everyone needs to see “Register for my delivery” as not everyone is expecting a baby. How does this affect those who are unable to have children or recently lost a little one? Who were your end to end test users?! Roll this back and carefully consider ALL possible end users of this app. Modify the Menu component to have collapsible groups with a collapsed state being default. Add a separate Billing component to the landing page with the Visits, Messages, Medications, etc. Remove the news feed. This is not a social media app and doesn’t need a news feed. Remember that simple is better..WhisperingOneVersion: 9.4.4.1

✓ Mercy Health CareI am not enjoying answering the same questions over and over. You need to add options to your app! Three times I’ve told you I don’t want to change my appointment. stop offering me new times. Give me the option to say don’t contact me again I’m keeping my existing appointment. I shouldn’t have to do that. Once I say, keep the appointment you should be able to figure that out that I don’t want to change it. Especially when I said it with a live person. You can also stop sending me reminders through the app, plus calling me and sending me letters about test that I’m not going to have. Remember it’s my choice because it’s my body. There are limits you should honor. It’s not about your revenue streams. It’s about me living my life to the fullest without as much medication as I can.N@stlVersion: 10.5.3

✓ Lost functionalityI use to really like this app but it’s lost some important functionality recently. I use to be able to track my kids’ upcoming appointments and pay their bills through the app but for some reason I can’t anymore. I can still see my future appointments but not my kids’. I use to get bill notifications in the app but bills for one of my kids no long show up. These were the 2 features I used the most which is why I’m only giving the app 3 stars. I tried looking for a way to contact the developer for help but I couldn’t find anything beyond login help..Rsspp5Version: 9.9.2

✓ Messaging service is a jokeI had this app on my phone for a while I recently went to go in Mercy Health urgent care when I needed a Covid test for travel. The plus side was the results were loaded to my app no problem but when I was double billed for the testAre used the messaging portion of this app to try to reach out to the billing department when submitting a message on November 26 the app tells you it will take up to 48 hours on December 1 I still have not been responded to a message again to which I have still never been responded to on December 4 does he have does have some aspects that I like I have to give it a poor review because being able to manage problems in billing he would think would be another large part of the app platform otherwise just remove it from the app if it doesn’t work. or am I just being avoided hoping that I’ll just give up and pay the bill..Rifleman 45Version: 9.7.4

✓ Check in feature doesn’t workAfter coming in for simple lab work that typically takes all of ten minutes including waiting, I found out the check in feature “doesn’t work”. I typically check in at the front desk, but figured I would make use of the feature and also free up check in space for others. The app instructed me I was all checked in and to sit down. I arrived 15 minutes early, but 15 minutes after my scheduled lab work, one of the receptionists called me up and let me know checking in online doesn’t work. Would have been nice to know as I am now sitting in the waiting room going on an hour just for blood drawing. Why is this even a feature if it “doesn’t work”? My office is normally so quick, but this has now caused me to miss DOUBLE the time at work and I’m still waiting. Please fix this issue or remove it entirely to save others their time..UnclekennersVersion: 10.5.3

✓ Mercy’s App is almost goodFirst the app works alright for the most part. However the pre checkin feature does not carry over to some of their Epic system, so if your doctor uses the Epic system and you pre checkin you will still need to do the whole process again. The other annoying that is that not all there billing goes through this app. Most of your bills will, but then you will get a paper bill in the mail. It is hard to know if you need to pay this bill or not. That means calling them which is a crap shoot, if you call them 3 times you will get 3 different answers. What I do like is that I can see all my future and past visits. I also really like that I can see all of my tests..JC_LoopbackVersion: 9.9.2

✓ What happened to my app cannot use it.I have had this app since you put it on Apple to download. Now all of the sudden when I’m trying to use My Mercy app I am asked if I want to stay or continue now I can’t USE My Mercy app because when you click stay nothing happens for my MERCY APP! If you click continue it goes directly to CVS my chart app which has never had my MERCY information shared with their app With nothing in it No Updates No information transferred over. Not only that but I have been going to CVS for 2 years it hasn’t updated showing my visits my medication my test results my shots for the flu and the list goes on. I stopped using CVS My Chart app because it doesn’t work. Not only do I have to report this to Mercy my DR but I also have to let you know what has happened. I noticed the new app you guys updated was just like CVS my chart so I was pleased. I also don’t see CVS my chart app having Mercy on the list that use to be on there. So if you parted your ways with CVS please give me back my app to use here..Walkthedinosaur!Version: 9.9.2

✓ No FaceIDSo with this new update they took away Face ID. I love that feature because I have too many passwords! Now I’m going to have to figure out which password I put on this account. It’s dumb. You had it before, why not keep it? I also don’t like how you can’t schedule appointments on the app anymore. That is so much easier than having to call and schedule. I work retail. It was nice to be able to make an appointment at 8:00 PM. Now I have to remember to call on my day off, assuming it’s not the weekend, and change/make appointments. I wish it was easier to see who my doctors are too. I have to go through several hoops to try to find the phone number of a particular doctor, or even their full name..AttoliaVersion: 9.5.5

✓ Doesn’t work anymoreEver since the last update FOUR MONTHS ago, I can’t login. Keeps saying unexpected error. Thought it was just me but nearly every review since has the same problem. Fix please, I explicitly wanted the app so I don’t have to fuss with logging in on the web (because trying to use web on mobile interface - not the app - is a nightmare) on my computer every time I need to check something. Also, I keep getting notifications for the same dang thing. It keeps sending me messages and clogging up my email with emails about how they updated the website. STOP. I know! In fact, I’m mad you did! I don’t need 2 emails a week telling me how excited you are for this new interface that doesn’t work!!!!.GaubstopperVersion: 9.5.5

MyMercy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyMercy.