BlackBerry UEM Client App Negative ReviewsBlackBerry Corporation

BlackBerry UEM Client Negative Reviews

1.7
1.70923 star

Total 95 Negative Reviews

BlackBerry UEM Client App Complaints & User Negative Comments 2024

BlackBerry UEM Client app received 95 complaints, negative comments and reviews by users. Have you ever had a bad experience using BlackBerry UEM Client? Can you share your negative thoughts about blackberry uem client?

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BlackBerry UEM Client for Negative User Reviews

Worst app for IOS I’ve used and I can’t delete itI’ve been using email security apps for a decade and would rate the UEM poor due to: -Painfully cumbersome, complicated install -Award functionality on an IPhone X - some daily needed functions are either hit or mess and work in part or don’t work at all and useless. -If I thought it was worth getting and waiting for a fix I’d be more specific. But unfortunately it’s a better use of my and your time to recommend moving on or urging your employer to change the service if it’s not your call. And when I was finally able to move on, IT CANT BE DELETED USING STANDARD IOS METHOD. I’m still looking for resolution on that..Version: 12.42.2759

Created more issues than fixing themAfter the update, more issues such as set policy doesn’t work. It is now asking password ever so often. It seems it’s applying its own policy. Also the Face ID doesn’t work or doesn’t appear as it logs on. Need update version ASAP..Version: 12.36.1911

Terrible.The only reason you would use this is because your corporate IT team gives you no choice. It’s like using Lynx or Mozilla for web browsing. Might have been pretty cool once upon a time, but today is arguable that it is better than nothing..Version: 12.41.2671

Certificate issueEvery time Apple updates the iOS the phone resets due to faulty Blackberry certificates. This has happened to me on multiple iPhones, someone please tell the Coast Guard to fix the issue or use different software!.Version: 12.42.2726

Worse than uselessZero stars. I only use this because I’m forced to by my company to access my emails. Absolutely awful. Unstable and frequently crashes or locks me out for no good reason, wasting hours on the phone to IT support to unlock it. This is an underdeveloped, terrible quality bit of software and if it confers any security benefit whatsoever it’s only because half the time it won’t even let someone entitled to access their own emails into them. If I could give zero stars I would..Version: 12.41.2569

App decent boat crashes frequentlyHopefully somebody from BlackBerry team will read this as it challenging to get through to their online or phone support. This is the 2nd or 3rd Time in a month my blackberry UEM Clyatt has suddenly crashed and then I spent over an hour with my company is technical support to try to get it reinstalled after much effort to do so! Blackberry Ream: PLEASE fix this app to be far more stable for enterprise client usage!!.Version: 12.36.1926

IOS 11.3 update neededWhen is the software update coming???.Version: 12.36.1911

Battery DrainDrains battery like no other app. I use a lot, but is is using 60% of my phones battery...when you try to disable the background refresh then alerts go away. Worthless and they don't seem to be able to get this right no matter the version or update cycle..Version: 12.33.1742

Poor appMassively complicated and clunky. Face ID stopped working so now left with having to manually enter my password every time 😡.Version: 12.44.3023

I wish I hadn’t bothered.....Absolute waste of time..... it would have been deleted by now if I didn’t have to download it for work.Version: 12.36.1926

Notifications MIAEvery release it impacts Notifications on the Work/Email app. Once again now there are no email notifications, so user has to constantly open app to check for new emails/calendar alerts. This app is NOT RELIABLE!!!.Version: 12.43.3007

Doesn’t workIt doesn’t work with iOS 11.0.1.Version: 12.32.1645

Works fine but needs update for larger screensThe app works fine and makes the deployment of MDM and BYOD BlackBerry services simple. However, it could use an update to render correctly on iPhone 6/6 Plus sized screens (4.7" and 5.5") as it looks like it was designed for the smaller iPhone SE sized screen. Also the status bar is coloured white when entering the password which against a white background makes it illegible. Thanks..Version: 12.7.573

RubbishAbsolutely nightmare to install. Always breaks down. Constant calls to tech support.Version: 12.40.2301

Slow, terrible, and just painfulJust a terrible solution. Don’t get me wrong - I’m sure half of the problem is the IT department screwed up the implementation, but overall it’s a terrible solution with poor experience.Version: 12.41.2379

Obtuse sign-on and password expiration issuesA frustrating application that will expire your password and require you to obtain a new license. Then for no reason at all your password will no longer work and you’ll have to go through the relicensing again. There are many more issues when actually using the product but that’s for another review..Version: 12.33.1742

Password managers incompatibleThis app promotes the use of insecure passwords by not supporting password managers or even copy/pasting of passwords. It forces you to use a password you can remember, which is bad security practise..Version: 12.42.2726

PoorExpensive price. Poor reliability breaks with every iOS update..Version: 12.36.1911

Buggy. Crashes. Notifications don’t work.Notifications tend to break with most every update. You just stop receiving them until they finally fix it again. I installed today’s update hoping it would fix notification issues from last week’s update. Instead the app just crashes once opened. Really poor product and I hope my organization chooses a new vendor soon..Version: 12.45.3131

What a jokeThis thing is ridiculous. I have had nothing but issues. The calendar is not great. You need to open it to see what is coming up. Also, the notifications are not coming in anymore. Ugh!!!!.Version: 12.36.1926

Doesn’t workWhen I launch the app, I get a message that says remote notifications must be enabled. Notifications are enabled for the app. There is no setting on the iPhone for ‘remote notifications’. Google search is no help and there is no support for the app..Version: 12.38.2127

TrashEverything about this app is terrible. From the absurd user interface, that seems to have been designed for anything but a touch screen mobile app, to the frequent lack of push updates that can leave you uninformed for hours at a time..Version: 12.40.2301

The worst of both worldsIf you want decreased productivity amongst your workforce and increased frustration and work for you IT Support Department, then this is the App for you. This app is barely useful and frankly more frustration than its worth. You can have a full four course meal in the time it takes from header notification to actually delivering the email into the client. RIM you need to go back to the drawing board on this app or you face total irrelevance in the business marketplace..Version: 12.42.2726

Activation incredibly unreliable, terrible experienceSeems like UEM Client deletes most of its policy objects, then hasn’t the sense to fetch them again when it detects them as missing, resulting in an install that breaks all apps that depend on the missing objects. I’m on my fourth activation, always breaks after a few days. BlackBerry are supposedly “on it”, but people have been reporting problems that seem to match this description for a very long time. A significant number of colleagues have the exact same problems I have..Version: 12.41.2379

App won’t function unless notifications are onJust upgraded to the new app. Won’t function unless all notifications are turned on.Version: 12.37.2039

IPhone XThis app does not support the iPhone X screen display size. I gave it 3 stars..Version: 12.33.1742

AwfulAwful..Version: 12.46.3152

-10If i could give this negative stars i would...AWFULLLLLLLL!.Version: 12.41.2379

AvoidAbsolutely awful application that becomes unresponsive drains battery and is generally rubbish. BlackBerry has clearly passed its life span and should be killed off..Version: 12.38.2127

So many false non-compliant devicesSo many bugs. Installing profiles for each device is cumbersome in this process. Doesn’t have a great feature set when it comes to Volume apps and required apps. There needs to be an option to push profile policies to devices and push apps to devices on demand..Version: 12.39.2208

Atrocious app, constant crashingCan’t even get it set up without it crashing repeatedly. This is a common issue, judging by other reviews. How can it not be fixed yet?!.Version: 12.42.2726

Terrible no reason companies should choose this.For some reason companies IT departments like mine chose to use this. It’s terrible and unfortunate because there are better, and safer alternatives. Perfect example of legacy being out of touch with reality. Incompetence is the only reason this software exist..Version: 12.38.2127

One of the worst appsOne of the worst apps in the App Store. Server issue prevents users from installing the app and being authenticated. Interface is incredibly dated. Seems no maintenance or work has been done on this app..Version: 12.46.3161

Awful ServiceI am another victim of a corporate company enforcing archaic applications to satisfy some business dealings. The BlackBerry applications are extremely not user friendly. They are poor at providing me with my emails. Things were easier when it all ran through the default mail app. I would be more than happy to join the 21st century by switching over to Office 365, though!.Version: 12.44.3023

Every update breaks the applicationUpdated it to latest version and now the app keeps asking for enabling remote notifications but there is no such setting in 11.1.2 ios.Version: 12.33.1742

Garbage!Absolute garbage app! You’ll get notified you have an email, be able to see that you received an email, but then the body of the email won’t load! This leaves you with being able to see who sent you an email and the subject line...but no idea what the email actually says. This app is just as terrible as their phones were..Version: 12.41.2569

Awful...wish I could burn this software to hell.It works, but every function it has is much more complicated to do than another email client. If it takes Outlook one click to do something this takes 7. Burn in hell UEM client!!.Version: 12.38.2127

Absolutely uselessWhatever you do, make sure you do not download this. Constantly crashes when I try to open the App, then I try to re-install with the help-desk only to be told the server is down and it can’t be done. The ladies exact words were, the server is up for 2-3 days and then down for 2-3 days..Version: 12.37.2039

Not workingNot working with IOS 11.1.1 or 11.1.2.Version: 12.33.1742

Bad updateHas stopped Blackberry working on my iPhone.Version: 12.37.2039

Lacks basic functionalityYou can’t paste a password or open up Apple passwords for login. Company policy is setup to re-enter password every week…So I have to write out my complex password to be able to login…This is against cyber security due to now having it written out every week. Let’s update to the current decade!.Version: 12.46.3161

Most time consuming and convoluted Install EVER!My sympathies if you have to install this - plan for several hours and ton of reading to troubleshoot. It’s from BB, so it’s not unexpected..Version: 12.46.3161

Quite possibly the worst email app I’ve ever come acrossConstantly crashes and barely functional. A sad piece from a company that should have died years ago..Version: 12.42.2726

TerribleThe Blackberry EUM app breaks important usability features that make smartphones powerful tools. The app is supposed to empower business, but it is a MASSIVE usability setback. For instance, all email and calendar badge icon notifications are funneled through the same app, and the notifications clear immediately after viewing the app. After exiting the app I have no idea which how many work emails are unread and/or if any meeting invites are pending. There are so many more problems beyond this! I highly recommend avoiding this app. Tell your IT administrators and business leaders to do the same! Avoid this app!.Version: 12.43.2973

FailureNot sure why you need it but makes the whole experience more random unstable and unfriendly. Having so many problems with it, you would like to drop blackberry apps instantly.Version: 12.38.2127

Non functionalIt worked for a while but one day I was no longer authenticated and couldn’t log back in. Tried reinstalling & reregistering but I just get a useless numeric error code. Tech support couldn’t help. Once we got to “try factory resetting your phone” I just gave up..Version: 12.47.3223

BlackBerry UEM in subparMy first review of an app ever - I’m writing this because I feel this product is terrible. 1. Why does it jump between screens so much? 2. Why do I get a notification of an email but the email doesn’t actually appear in my inbox? 3. Why does the connect application not sync between devices? 4. Why can’t I change my email signature? 5. Why can’t I set an out of office? 6. Why can’t I accept calendar invite proposals? Some very basic stuff needs to be fixed here. GOOD was way better for email than this app..Version: 12.36.1926

Broken and counterproductiveJust downloading the app and setting up an iPad with this for the first time has maybe a 20% success rate to complete without major issues. We have experienced a variety of simple issues from not recognizing devices, and arbitrarily removing permission to access some apps, to more major issues like deleting accounts causing the iPad to completely wipe. If you have any say in what app your company decides to use, and you willingly choose this, you have only your self to blame when no one comes to the break room to have birthday cake with you... because they all hate you for making them use this broken app..Version: 12.33.1742

Unstable, can’t be removed once installedApp needed to support blackberry work apps. However frequent crashes of the blackberry work apps, needs for access codes, reactivation codes means that you need to uninstall UEM client app - but you can’t - the app does not have a delete cross as per other apps when you press and hold! IT helpdesk suggest a factory reset - REALLY!!! There really is only one way to describe the experience of using this app “💩”.Version: 12.41.2379

FrustratingApp upgrade locked the app. Had to remove and reinstall. Then notifications (for work email) were constant. So I turned off notifications and the app locked again..Version: 12.39.2190

Worst app everThis is perhaps the worst app I have ever worked with. Constant bugs. Always crashing. And if I don’t want to turn notifications from this on, don’t try to force me to..Version: 12.33.1742

Touch IDAfter installed the app update, I lost the ability to use Touch ID to sign in. Touch ID was a great feature. Now I have to use my password to login each time I check my email..Version: 12.37.2039

Kills your Watch and PhoneAs a very tech savvy iOS user, I was shocked at the OVERREACHING and locking down of my phone and Apple Watch required for this to work. The Device Policy management used by my IT department made my Apple Watch inoperable without unlocking my phone first, LAME. In addition the app itself on my phone required ridiculous password requirements which also ruin the user experience. No thanks.Version: 12.33.1742

Fails to notifyUEM Client connected our corporate... work fine for a while, but odd things occur. Like not being notified of new messages. Also, sometimes Sent messages end up in Drafts, when in fact the message was sent, not saved. The message didn’t get sent out... and the support thinks this issue is related to loosing network connection during the send operation. The “send” process, needs to be reliable. Improvement required. (!!).Version: 12.33.1742

Corporate IT snake oilThis is a terrible app bought by corporations who don’t understand iPhones but deploy them to staff. The device management functionality it brings can be done without the app and the native Apple email app allows the same corporate IT control over email. But fine if my company wants to waste money on this, right? Not really as it also: - is incredibly ugly. See the awkward flick back and forth dance between the email app and the UEM app every time you launch email. - regularly locks me out of email. This happened with the update to iOS 11 because my employer hadn’t yet “authorised” 11 and has now happened again today but for less obvious reasons. (Problems with 11.0.1??) - the lock message is “this application is based on BlackBerry Dynamics library version ‘3.4.0.78’ and is not permitted. Upgrade the application or permit this version in the compliance policy.” 1) there is no update available in the App Store 2) as a user I obviously can’t do anything about the compliance policy and unfortunately my IT department blocks stuff based on assumptions not facts (eg their belief that TouchID fingerprints are stored in iCloud despite clear statements by Apple to the contrary) so my faith in this not happening regularly is very limited. The best response would be for the developer to withdraw the app from sale and admit it doesn’t actually add any security over native functionality. Or design it such that it doesn’t regularly lock users out for no good reason. (Then it would just be ugly and unnecessary.) I fear neither is likely..Version: 12.33.1705

So glitchyI’ve never had an app that has crashed as much as this. Have reinstalled this about 6 times, and can still never get past the third screen on my fully updated iPhone..Version: 12.37.2039

Doesn’t load emails all the timeCool app but is often offline and emails don’t come through. I have to close app completely and restart it to get the emails..Version: 12.36.1926

Extremely poor appA very poorly built app. Get stuck at Configuring Blackberry Dynamics no matter what you do. Very bad supporting docs how to resolve it. Please do not use this app, it’s just waste of time..Version: 12.43.2941

Totally trashLock itself with no reason. Want me to contact IT to get unlock key. It happened twice I really frustrated with this app. I don’t know why such company can still survive..Version: 12.39.2208

TerribleThis app is awful. I would give it zero stars if I could. It’s slow. There is no way to retrieve your password if you forget it. The technology of the app is as outdated as the phone. The only reason I have it is because my company uses it..Version: 12.42.2759

Slow, Slower, SlowestI have to use this tool as it is the only approved mobile email client we have, but if you are just looking - KEEP looking! The tool will give a notification that you got an email - shows sender and part of the title. When you open the app to see the email, the fastest I have ever gotten to see the note is 3 minutes. Typically closer to 5 min... the note I am waiting on now is now 7 minutes and it is still not loaded... Just says “Connecting”.Version: 12.38.2127

Good in name onlyCalling your app company Good does not make it so and this app is an example of that. Frequently locks out for no reason resulting in a lengthy reinstall process..Version: 12.42.2759

Buggy and rarely worksOur company mandates we use this application for work. Its UI is awful and emails constantly fail to load the body. Search doesn’t seem to actually search..Version: 12.44.3023

Alerts/Email settingsMuch better than my previous government email app we used. However; I am still not receiving alerts for new emails. Also, no way to set outbound emails to be automatically encrypted. Address these two things, and I’ll change from three to five stars..Version: 12.39.2208

Very poor app for IT managementIf your business is using Blackberry, you’re so far behind you should just write letters and have a pigeon deliver them, you’ll have better results..Version: 12.41.2569

IT ProfesssionaThis is the worst app in the history of apps and email on a device. I support this device for attorneys as it seems to be the only thing out there currently since the original Good app was bought by Blackberry. BUT YOU GOTTA HAVE A PLAN. They don’t. I consistently get calls for reinstalls. Most time if you delete the Work app and reinstall you can get back online fairly quickly. But there are all kinds of problems that vary from user to user and that could be anything from passwords not syncing to just slow to connect to the server. Request for access keys are displayed and when you provide the key it shows as “failed”. Early on the app use to provide keys but now I haven’t had a key work FOR ME in years and we have had the app since the purchase from Good! Why not buy Good and leave Good as it was. It was more stable than this app. I can almost never get the app to work for my users by simply providing a key or confirming that the AD account is not locked! Oh, Bring back Being back The Good apps. BLACKBERRY BEWARE SHOULD SOMEONE COME OUT WITH A BETTER MODEL OR VERSION OF THIS APP EVERY ONE AND I MEAN EVERYONE IS GOJNG TO BE GHOST!!!👏🏼✌🏾.Version: 12.39.2208

Lurks in background and kills your batteryAccording to my battery health status, this app is the one consuming the most battery. I seldom open it, it’s only required for some communications, yet it stays in background and has the most battery impact. In a period of one hour, it drained up to 60% of my battery, which poses an important question: is blackberry going to pay for the reduced lifespan of the phone? Stay away from this app unless mandated to install it. It will consume resources while hiding from your sight for no apparent reason..Version: 12.43.2973

Zero notificationsWhat is the point of this useless app ? It fails to notify that a new email has been received. The developers should all be sacked and competent people employed to develop this product properly.Version: 12.38.2127

Forced to use....I have been forced to use an iPhone and now forced to use this app for work emails, contacts and calendar. I have no idea how this is even a thing, additional layers of complexity and total faff for a complicated and bloated interface...then they make me use blackberry UEM! Jokes aside, the iPhone has asked to change a passcode 3x in the 1.5hrs it has taken to setup the blackberry suite when I already had a working email, contact and calendar..Version: 12.43.3007

I would turn on notifications if I wanted them!!I currently can’t log in because I refuse to turn on notifications. I get hundreds of work emails a day (literally). I don’t want my phone alerting me every time someone emails me. Every update the program gets worse.....Version: 12.39.2190

TerribleWhoever designed the password security of this should be shot. How damn difficult do you want to make this..Version: 12.38.2127

Terrible AppIt needs investment and care as people are forced to use it..Version: 12.47.3223

TrackingTracks your BYOD device without letting you know. Uninstall this app until you need it..Version: 12.43.2941

App is flakey, only way if issues is a factory reset!I’m moving active directory domain so I need to deactivate and reactivate. I’ve followed the instructions (delete on self service and deactivate on app) but when I go to download and reactivate, it still had the old profile configuration that is not visible. Now the app starts up and says the app is deactivated. Every time I re-install the app I’ve looked online and found EMA-14818 as I’ve described and the workaround is to do a factory reset! No thanks, I’ll live without this app.Version: 12.44.3023

Keeps crashing on iPhone XPretty useless, unable to activate, app keeps crashing during the install.Version: 12.37.2039

Problem after problemStill cannot get the app to complete the installation process. Extremely non-intuitive and buggy..Version: 12.36.1926

Simply doesn’t workSo many issues with this app. It cannot be relied on and randomly stops working all the time..Version: 12.45.3131

Sign out for the weekendWish there was a way to sign out for after hours so I dont get emails.Version: 12.37.2039

Needs featuresPlease add faceid to unlock and the ability to search my inbox.Version: 12.41.2379

Fails to deliver on promiseThis app and its companion apps promise access to work email, calendars, etc. What it actually delivers is having to remove and reinstall the app through corporate IT every time there is any iOS update or even the smallest update on the corporate IT side. I have had to re-install the whole family of apps weekly for the last two months..Version: 12.33.1705

Rather boring.How much time I have wasted trying to get this to work. So many back and forth apps and then failure. There must be a better way....Version: 12.41.2569

OfflineSince latest update cannot connect/receive email. Will get banners and notifications of emails but when I try to see the email the work app consistently says ‘offline’ and won’t update. This occurs on all devices.Version: 12.42.2716

Worst app everThe blackberry apps do not load properly. I finally got this to work but then the next time i accessed the app, it went through the authentication process like i hadn’t put my credentials in. And it did it every time i accessed the apps. I would close the app and access blackberry access or blackberry connect and it would open. Makes no sense. Now it won’t open at all. Screen is white when i try and open any bb app. You guys need to work this out. Totally frustrating and time consuming just to get a look at an email..Version: 12.36.1911

Access to iPhone passcodeI used a 4 digit passcode, after install the app, I am forced to update my passcode to at least 8digit and plus. This app has too much access to my personal information and admin has too much controls over my personal phone. This is indeed not a personal phone friendly app. Defeated the purpose of BYOD..Version: 12.42.2759

AwfulThe entirety of Blackberry UEM is just awful. So many separate apps. And logging in passes you back and forth through several of them. And that’s when it works. Often login fails. Often initial setup fails. Often activation keys are rejected. If it works, accessing email is slow - it takes up to 45 seconds just “connecting” before any emails begin to download. The login is cumbersome, and the suite of apps don’t support Face ID-only login: every time the app restarts, you need to enter your password. And not your work domain password, oh no - it’s a separate password just for Blackberry UEM. And you can be sure you’ll have to change that password out-of-sync with when you change your domain password. If your workplace uses Blackberry UEM then I guess you’re stuck with this, but man. It’s awful. There’s a reason why this app has 1.5 stars on the App Store. I’ve recently upgraded to iOS 13 and the app has stopped working entirely..Version: 12.41.2569

Terrible to set upThe app is awful to set up and is barely functional. Resetting a password is near to impossible and any help desk you use struggles to help because the Blackberry servers are down so often..Version: 12.36.1926

Battery killerUEM work is killing my battery. It started as soon I started to use the app, but it took me few days to figure out the culprit. I have to use UEM for work otherwise I would just delete it from my phone. For now, I don’t leave the app running in the background, I have disabled all notifications and can only hope that BB will fix the issue soon..Version: 12.38.2127

Terrible appKeeps crashing. Highly unstable and unusable. Wouldn’t recommend at all. Only using because of corporate IT mandate.Version: 12.43.2941

Worst appUsed this app in iPhone , as my company mandated it . The email doesn’t load and crashes very often!!.Version: 12.43.2973

It’s like I was given a broken 1998 BBIt’s just like you were given a broken 1998 BlackBerry that somebody dropped in a toilet. Doesn’t work, does what it wants and you can’t look up things - a great step backwards. If you want to cripple a brand new iPhone and make it run like a POS get this app..Version: 12.43.2973

Quite quirky and troublesome.Disappointing that when ever I had to instal the app I had to resort to our enterprise help desk and then be referred to the phone network provider. Too many things to fiddle in profile settings and have to manually delete old apps via storage menu..Version: 12.40.2301

Crashes and has to be reinstalled repeatedlyI’ve downloaded the app and has re-activate this too many times. Slow performance and unreliable.Version: 12.36.1926

Not user friendlyThis app asks you for your password frequently, has different passwords for different sections and is not intuitive. Not sure why they even bother having finger print ID. The support center you call when you need help is awful, and you have to validate at least 7 different personal details before starting the call. It is like they PLANNED to make the most annoying apps possible with the most tedious support line they could imagine. What a disaster..Version: 12.37.2039

Not good enough BlackberryPoor interface. Crashes IPad and iPhone 3-4 per day. Good worked. Blackberry transition is a disaster..Version: 12.37.2039

Terrible terrible terribleApp stopped working on my wife’s iPhone 11, presumably since credentials at her work expired. While she put in a request to reactivate her UEM based credentials, I completely uninstalled all BlackBerry apps and data from her iPhone and updated her from iOS 13.3 to latest 14.5. Reinstalled UEM from AppStore and it almost bricks her iPhone. Repeating error message box: ‘Directory’ is no Longer Available. You cannot kill UEM and it’s difficult to reboot phone since error box keeps popping up. You can tell there is some amateur programmer behind this. I suspect they are storing something in iCloud in a non-compliant way with no way for the user to manage iCloud usage..Version: 12.44.3023


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