NYC Transit: MTA Bus & Subway Negative Reviews

NYC Transit: MTA Bus & Subway App Complaints & User Negative Comments 2024

NYC Transit: MTA Bus & Subway app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using NYC Transit: MTA Bus & Subway? Can you share your negative thoughts about nyc transit: mta bus & subway?

NYC Transit: MTA Bus & Subway for Negative User Reviews

✓ What is the point of this application?Have had this for about a month & still can’t figure out how to use it to find out when the next train will arrive in whatever station I am at the time. Sometimes my station doesn’t even show up as a station that exists and is open, even though I am standing on the platform with a train about to arrive. I can find out when other trains are coming to other stations. 🤷🏽‍♀️.SilvertinselVersion: 2021.3

✓ Missing Major StopsDevelopers - I’m using a fully functioning iPhone Pro 12 Max. Just downloaded your app yesterday and was impressed with the up-to-date notifications and overall UI. Especially with the recent Ida flash floods. But to miss major stops - Union Square? Grand Central? - or lacking trains at other major stops (only B / Q at Atlantic-Barclays Center) is just shameful. These stops are only recognized when mapping trips. But to go to them directly from train lines - nothing. The express 4 and 5 trains don’t have either 14th or 42nd! Same with the B and Q trains! Where is the entire N train? How does your team - or any of these lousy apps - expect folks to transfer trains properly without these stops on your app, let alone featuring all the trains? You want locals to fuel your subscriptions but you don’t have the basics done. Update/upgrade as quickly as you can..Ska-triumphVersion: 2021.5.10

✓ Tourist-nice to have but didn’t always workVisiting from PA and wanted to take subway from 44th and Broadway to the 911 memorial. The app worked great on the way there. It was nice that it tells you exactly where to walk from your location to catch which subway and shows you the exact subway route. Coming back it directed us to a different route that ended up with no trains appearing. After asking locals for help they told us that those trains were not running accurately. We wasted our fair on those and went back to one we knew (the one we came on). We were scared, confused and not happy. We wasted some money but all together it was cheaper than a taxi. And it was a good experience to try..DianeRezVersion: 2022.1

✓ TrashI’ve been living in new york city for all my life thats 17 years and i take the mta bus everywhere including school. sometimes this app shows when the bus is coming for ex. “9 mins” so i wait at the bus stop and 9 mins pass by and theres no frickin bus ??? OR A NO SERVICE BUS COMES... then it says to wait another 10 mins??? liKe what kind of app liesssss. I know MTA is trash but like at least provide accurate times of buses that are in SERVICE!!! im constantly LATE because of the inaccurate times this app informs me of.... blocked and reported and deleted . cutting all negativity from my life ..KsksmskskssVersion: 5.3

✓ Very misleading appMost of the good reviews are fake as well. I downloaded this app to check its accuracy and it is obsolete. I live right on the corner where I always catch my bus to work and everywhere else, I turn on the app and checked for supposedly 4 different buses every about 15-20 minutes and not one bus passed by but then again it had the buses as running “right on schedule” and with estimated current locations after my bus stop. Really? Nice try. Deleting after this review.LinnetteBradleyVersion: 2019.12

✓ Useful but annoying and slowThis thing shows to a crawl when it’s displaying all the buses and stuff, and for whatever reason even if you’ve turned them off they will reappear if you zoom out and back in. I like the app when it works but I feel like I’m always fighting with it..ThemanwiththemilkVersion: 2021.5.10

✓ Inaccurate Bus TimeLiterally like every single day now the time the bus comes is so inaccurate, I transfer buses to get home everyday but most days the bus suddenly vanishes and it’s because the bis was already at the stop and drove away. It said 5 minutes till the bus was there.. if I knew I would taken another bus instead of waiting another 20 minutes for more.SorAn_YuVersion: 2021.7

✓ Works well for Singular manner of travelThis app works well only if you want to use one manner of travel (subway, bus, etc) only. If your travel requires you to catch a bus to a nearby subway station- you will be stranded in NYC. Also, with multiple bus stops on various corners, this program is terrible at telling you WHERE the bus stop is located! We ended up missing busses numerous times. After the 2nd day, we simply stopped using it and switched to using another program (g**gle to be honest). Great idea for an app, definitely needs some tweaking for those of us not from the city!.John.F.Version: 2021.4.3

✓ InaccurateI was waiting for the q38 to pick my friend and I up and when it said “0 minutes” the bus was supposed to pick me up but instead the bus went straight by me without stopping and there were multiple people also waiting at the bus stop. The map is horrible because it doesn’t tell me which direction I’m going in and if it would tell me to go right I’d have to go north or straight instead which makes it confusing, i constantly have to look down at my phone as well which is dangerous when I cross big streets because it’s not like google maps where it tells you what direction to go in out loud. Transit app is way better than this.Melissa728390Version: 2022.6.1

✓ Separate subway and rails!!!For some reason subway and railroads are on the same category when they are different modes of transportation with different prices. I can understand trains and subways being lump together, but you have to pay extra for railroad rides in nyc. Trains and subways you can use a metro card. Rails you have to pay either cash or card for the ticket. Whenever I have “subway/rails” excluded, it excludes ALL train rides. For obvious reasons, this gets super annoying. Even more so when google maps or Transit gives me a more faster route without the use of rails. Please fix this. Either lump trains and subways together or, better yet, separate subways and rails..Nerdy PirateVersion: 2022.6.1

✓ Location bug, Unable to group directionBug occurs where location dot disappears, tapping location button doesn’t fix, no way locate self. Causing app to be useless. When looking at a bus line, if there are multiple routes on the same line, I can’t look at “all northbound” or “all southbound” (like you can on Transit) I would have to look at each individually. Just not gonna do that. Bad UX.MjevangeVersion: 2022.5.1

✓ Wrong InformationThis app never gives the accurate arrival time of the bus! It will state 10+ minutes for it to arrive, but I’ll see the bus coming done the block. Once I get on, the app still says the bus isn’t coming, even though I’m sitting on it, heading to my destination. It will also not let me know if the train stop isn’t available. Sometimes it will show the train arriving but when I get to the station, I’ll discover it is closed.BadAppNYCVersion: 2023.5

✓ InaccurateI was excited to use a new app that has an easier navigation layout & no fees. But for over the past month its been inaccurately reporting the train time. I’ve been leaving my home too early or too late (15min in advance) and its been inaccurate. I’ll either have to wait extra or miss my train by a chunk of time; but it especially keeps merging the anticipated catch time to the later scheduled train. Not exactly what I was hoping for during the winter and the pandemic..Mayday.MayVersion: 2021.7

✓ UselessI thought this would help find a bus in real time. If it does it is completely buried in features of no use at all.Astronomer61Version: 2019.12

✓ Good for bus, awful for trainsThe train schedule isn’t accurate at all, but before I moved I used it to find out where my bus was and that was almost always accurate. The directions feature could use some work as well, but I appreciate how it shows how much the trip would cost. If they made this a bus only app I think that would be the most beneficial..MonnaaaaVersion: 2019.13

✓ App’s GPS tracker is extremely inaccurate!!!!Every day for the past month I have been racing to get to the express bus stop because the app gps stated that the bus would arrive in a certain amount of minutes. I keep watching hung the gps in this app count down the arrival of the bus until it reaches ‘0’ minutes which means the bus is within feet of the stop….except no bus arrives. And I am now left waiting for an additional bus to arrive for another hour. Is it so hard to say that the bus for that time is not running today. Why does the app need to provide such blatant lies. Just say it’s not running. And when asking the drivers about their tracking—they say “oh don’t pay attention to that—the gps on this bus never works”. Why use the app for real time. I may as well stick to the generic time table and hope for the best. As I type this, it is 9:30 pm. I just got off of my shift as an RN and raced to catch a bus that was supposed to arrive 10 minutes ago. The app os now saying another bus will arrive in 50 minutes. So instead I have to wait alone at night as a woman for the next bus that May or may not come. This is not a one time occurrence. It’s now daily..RNAlwayswaiting4thebusVersion: 2021.5.10

✓ It’s OK40% of the time train times are wrong… it tells you one minute and the 3 minutes and then 10 minutes, just inaccurate. And please don’t tell me it’s train delay because it is not! Tells you E train is 3 minutes away and A train is 10 minutes away… ends up the A comes in 1 minute and no E for several minutes… get your act together. Easier and cheaper to simply look at the monitors at station! Always correct!!!.WrightNestorVersion: 2023.2.11

NYC Transit: MTA Bus & Subway works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NYC Transit: MTA Bus & Subway.