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Frontline Education App Complaints & User Negative Comments 2024
Frontline Education app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Frontline Education? Can you share your negative thoughts about frontline education?
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Frontline Education for Negative User Reviews
✓ Problem…notifications stopped workingThis was working great, I was getting notifications about new jobs. But then about 4 weeks ago all notifications stopped. I’ve trying logging out and back in. I’ve deleted the app and reinstalled it. I’ve checked all my settings. I’ve checked with my district coordinator and she can’t see anything wrong. I tried sending a message on the Frontline website and they replied with directions to sign in to the app. I’ve been signed in and using it for years, just the notifications all of a sudden stopped working..Version: 11.33
✓ Not a bad idea but needs a lot helpThe idea of this app is great, but the execution of it is terrible. It is a great app to get the updates sent to you rather than a phone call. Yet, when I accept a job and want to see what I have for the week or beyond it doesn’t show for me. Plus, when I look to see what jobs I have accepted I get an error. Then, there is the calendar that doesn’t show what I have coming up, but only jobs that I have done, how does that make sense? This app is good in theory, but I will be sticking to using the safari app to get to the website. Let me know when these things have been fixed..Version: 11.10
✓ Easy to use, continuously bugging thoughThis app is very simple and helpful. I love the notifications so I can see and accept a job right away, when I’m not even on my computer/phone. However, it seems to crash and bug a lot. I’ve had to delete and reinstall the app at least 4 times in less than a year. And sometime, I don’t even know the app isn’t working until I don’t get notifications. It either freaks out and doesn’t load, or keeps saying there’s an issue. The fix 80% of the time is by deleting and reinstalling. Restarting my phone didn’t fix it. Only once or twice was it an issue that resolved within a few hours. Easy and helpful app, just lots of the same issues repeatedly happening….Version: 11.27
✓ Love it but hate it at the same timeLove the app. Shows open positions clearly with everything one click away. The hate part is that I cannot choose my non-work days from the app. I have to go to the website and click it. Well, some days I find out I cannot work that day, in the morning, and the last thing I have time for is getting onto the website to do that. That puts me on the phone list and I receive about 3 auto phone calls asking to pick up open work. That is annoying because I clicked the NO phone calls option but it still calls me. Please add the option to mark Non-work days into the app!!! Thank you..Version: 11.26
✓ I dare you to try contacting them.After multiple attempts through the app and their website feedback form, nothing was getting through. As I was at peak frustration, the app popped up its “rate this app” message. Don’t mind if I do! So right away, I got a feedback response with an email to use for sending details. I wrote a very detailed message with screw grabs and all, and sent it. ...and the message bounced. So I tried AGAIN to tell them about it via feedback through the app, and THAT failed to go through. Got the “Oops!” screen. So I guess the only way to reach Frontline is through this feedback forum. So here we go again. How about you guys offer up a phone number or a real working email address so people can specify issues privately and without complaining in detail here in public? This can’t look good for you. So if you don’t include a working phone number in your next “we’re sorry you’re disappointed” email to me, I’ll just dump my specific list of issues into another review here. Maybe you’ll see it then..Version: 5.1
✓ Needs more optionsOnce a job is rejected, the user has no opportunity to accept it in the event one’s plans change. It would be great to have an option where all of one’s rejected jobs are accessible in a folder to review a second time. Districts and teachers should be encouraged to be more descriptive in their job postings. Not all acronyms are the same across districts. Adding more information about the job in the narrative would be helpful..Version: 11.40
✓ Logs out all the timeThis app has been great when my login remains. But it logs out far too often and won’t accept a fingerprint security login like the web site does. By the time I get logged back in, the job has been picked up by someone else. For this reason I had to return to a paid subscription app from another company. If only this app would stay logged in or make it easy for its stored password to work in seconds, like other apps do, I’d drop the paid app..Version: 11.32
✓ Notifications Worse After UpdateFrontline had been working nearly flawlessly for me (despite logging me out when I attempted to open the app when service was low, which has mostly just been annoying), but since the latest update— which claims to have “notifications enhancements”— I have not received a single notification from the app. I have checked multiple times and am certain all the notification settings on my phone are enabled, and I’m not having issues with any other apps. After multiple days without any alerts, I finally caught a job posting by opening the app at just the right time; I restarted my phone hoping that would solve the issue, keeping Frontline open on desktop window in hopes of catching jobs come in, and still I am not receiving phone notifications when jobs are being posted. I am sure I have missed many jobs as a result of this, and I am eager for the issue to be resolved..Version: 11.32
✓ Job notifications are awfulI don’t get alerts for jobs. If I do it is only after a job has been sitting unfilled for 20 minutes. Another substitute I work with and I were working together and she was getting alerts all day. We compared her app (different than frontline) to this one and I got alerts 15-20 minutes after her app alerted her. I realized frontline only sent me alerts for jobs that had been sitting unfilled that no one wanted/picked up. While she got the alerts when they posted. That explains why I have days that I can’t find sub work and I lose money, it’s because I thought alerts were being sent to me as soon as a teacher requested a sub only to find out the subs with other apps were getting alerts way before me so I don’t stand a chance using Frontline. I even delete delete and redownload the app several times a week to see if that helps it but it only works for like a day and after that I’m back to late or no notifications. You aren’t supposed to delete and redownload an app every 2-3 days for it to function like it’s supposed to, that’s a waste of time and ridiculous..Version: 11.38
✓ App hasn’t loaded or sent notifications since last updateI hate to leave a negative review, but since the only other way to communicate with the app developers is through the app itself, this is my only option. I will edit once the issue is resolved. Since the last update I have not been able to load the app. I get a spinning icon and it never reaches the log in page. Additionally, I have not received any app notifications for jobs since this update. According to other reviews I am not the only one experiencing this issue. Please understand that this app is for our LIVELIHOODS. The app forcing us to lose jobs and therefore income is infuriating. Please fix as soon as possible..Version: 11.15
✓ What’s going on?The last update is not giving notifications in a timely manner. Last year, no problems getting jobs. They were on time & I changed my preferences many times without a problem. But, by the time I get them this year, they are long gone - esp for full time jobs! THEN I changed my preferences last week, saved them & suddenly, all Labor Day weekend…not a notification at all! So, I checked online yesterday, & my mouth dropped open in shock. My entire district had been completely wiped out! Not 1 checkmark was on it. And I check & double check ANYTIME I change something. I was flabbergasted. However, not one Support check mark had been checked off! So, just this afternoon, I was at a job, and my husband told me the app had stopped working but my paid app was still picking up jobs. Sure enough, I tried it, and it isn’t working! You sign-in and it either just stays on the purple screen, or if you’re lucky to get to the sign-in screen, it just runs and runs & does not ever sign-in! This is getting old. I’m on my 2nd year, and it’s not working..Version: 11.40
✓ Issues with Jobs List refreshingThere is a bug within the Jobs list that causes jobs that you reject to pop back up in your jobs list over and over again. Even if you refresh and reject them multiple times they reappear. As well, it can take a few minutes for jobs you accept to arrive in your calendar and they also will reappear in available jobs even though you’ve accepted them. This is pretty annoying. Otherwise, I love that I can access frontline from my phone easier. The only thing that’s missing is the ability to cancel jobs whenever I need to due to illness or whatnot. I wish that were an available option..Version: 11.15
✓ I can’t get it to open anymoreI really liked this app until it wouldn’t accept my facial recognition ever suddenly. I XEd it out. I thought I could restart it and get it up and running again sort of like hitting reset. This does not work so now I must go back to the old ways of signing into the website. I have tried repeatedly over time. My facial recognition works fine on everything else. I seem to not know how to completely eliminate it so a can get it again new, if that is the solution. Is it a matter updates not working. I thought I was pushing the button to get to app support but this what I got so maybe a low rating will get you attention and I can get some help. Thanks if you help me..Version: 11.25
✓ Needs a few changes/updatesThe app is much better than the old Jobulator and its also free! A few changes/updates would make it much more robust: Custom sound notification: allow the user to customize the notification sound to use system sounds. I have different apps using different notification sounds so I know what has come in. Badges not working: Doesn’t seem to be working for me. I get a notification, but the app doesn’t have the red dot on the app icon. Calendar not showing non-work days: This function would make the calendar more useful for planning/scheduling needs. Otherwise, a solid app and much improved from the old Jobulator app!.Version: 11.24
✓ Subs should be able to cancel a job themselvesIf a job is inadvertently accepted, a sub should be allowed to cancel ESPECIALLY within the first few minutes of accidentally tapping on one, as there is often no one to call to cancel on weekends or late at night. This prevents other subs from taking the job. There is a box that says “cancel” but it isnt set up to work for us. (The system is sensitive and a job can be inadvertently accepted simply while scrolling through the absences or accidentally taking a job without realizing it is an multi- day absence she can’t fulfill, for example).Version: 11.40
✓ Not the best user-friendly appThe app is easy to sign into and navigate. Everything is pretty straightforward as far as where to find things. The issue I am having is when a new district is added to my account. I could view the newly added district on the app ONLY after having to uninstall and reinstall the app. Then, the jobs I was assigned to for that district would not show up. I tried the refresh icon in the upper right hand corner on “my jobs” page, nothing. I knew they were there because if I signed in on my browser to the full site, I could see them. Once again I had to uninstall and reinstall the app to get it to show. I am hoping going forward this get resolved so I don’t miss out on any jobs or miss accepted jobs on my calendar..Version: 11.22
✓ I can’t sign inHi I’m a little confused. I just downloaded the app and it’s saying my login info is wrong even though I KNOW it’s right. Im a substitute and use frontline on my computer all the time and it never says my info is wrong, but this one is for some reason. I tried to use the chat feature for help but none of the 3 options were really related to my problem. I clicked on one anyway and it said “you can log in at this link” and gave me a link that would take me to the login on safari instead of the app. The app sending me to log in in safari instead does NOT at all count as a solution. Yeah, it works to log in from there, but that just tells me this is the apps fault and that I should give up on the app and delete it. I don’t even know why thats a feature at all because the whole entire point of downloading the app is so you don’t have to use the browser version on your phone (which consistently doesn’t respond when you click log out by the way, so there’s that too). This “solution” is basically like the app is advertising AGAINST itself. Like “yeah we can’t do it, you better just stick with the browser version.”.Version: 11.15
✓ Not receiving notifications anymoreI was getting notifications all the time until this past week to week and a half. Everything on my phone is set properly. I’m now missing out on tons of jobs for my district. Specifically the grade levels I really want because I’m never getting notified. I have contacted customer support, but please fix this issue. I have uninstalled the app and I’m redone loading it in hopes that that fixes the problem. Beyond this major issue, the app had been great..Version: 11.32
✓ App keeps loading after it logs outThis app is great, but I wish it wouldn’t log me out every single time. Also, I can’t get beyond the loading screen after it logs me through out. I could wait as long as ten minutes and it will stay loading. What I wind up having to do is delete the app, then re-download it in order to access my schedule. I really hope this is fixed, since I heavily rely on this for jobs. Otherwise great concept..Version: 11.22
✓ UselessThe entire point of having the app is so I DON’T have to use my computer or another browser like Safari to check my schedule and upcoming assignments, etc. Using the app is so much faster and efficient. It was GREAT! Until 2 weeks into using it, it stopped working. I can’t even login anymore, even though I can login fine on my computer and everywhere else. I have downloaded, deleted, and redownloaded the app multiple times. Seems like others have noticed this issue as well. This is a major bug that needs fixing. Giving 2 stars because when the app works, it’s great..Version: 11.32
✓ Signs you out every single time you leave appThis app would be great, but every time you leave the app (even if you just switch to another app for a few seconds), it signs you out and you have to log back in. You can use FaceID or TouchID, but even with these, I am missing jobs because it takes too long to sign in. If I click the notification for a new available job the SECOND it shows up on my phone, sometimes it’s already gone by the time I can get into the app. I realize it isn’t the app’s fault that competition for jobs is high in my district, but it IS their fault that I am logged out every time I leave the app. Even if it didn’t cost me jobs, it’s just annoying..Version: 11.15
✓ Logging outHaving many problems with staying logged in. I will log into the app and will get notifications and then they stop. I go to check and I have been logged out of the app. I have deleted the app and added it back and the same problem keeps occurring. There are also times when the page just stays purple. This wasn’t a problem until about a month or so ago. It is sad because I feel like I am missing out on jobs being posted because I am logged out and don’t even realize it..Version: 11.34
✓ A little laggy; signs me out regularlyI think this app has excellent potential! The notification system is fantastic, especially if you’re trying to fill your schedule. I hope future updates will bring: - Leave users signed in. If I see an available job, I’d like to be able to switch to my calendar app to check my availability and then return to Frontline without needing to start over. - There’s a lag when rejecting jobs. Sometimes I’ve rejected a job and it remains on the list for another minute or two. I reject jobs I can’t take to help new opportunities show up more easily; the lag makes me nervous I’ll try to clear it again by clicking reject and realize it suddenly updated and I rejected something I wanted..Version: 11.15
✓ Used to be great…A few weeks ago my review would have said this app was life changing for me. I could get jobs anywhere - no more having to keep my computer open all day checking the website, and no more missing jobs because I would get a push notification from the app when they were posted. However, the app has stopped working. I get an error message every time I open it. I’ve signed in again, and I’ve deleted and downloaded again. I’m back to missing jobs and needing to keep checking the website as often as possible. So many missed jobs now. Such a disappointment. Please fix the app..Version: 11.25
✓ Continual Issues - No solutionI am supposed to use this app to punch in/out everyday. The app goes down, lags, doesn’t load, or gives you an error message every time I need to record a punch. So if the app goes down when everyone needs to clock in/out then it’s not a very useful app. My district added more servers thinking it was a connection issue. No improvement. The issue is with the app. I would not recommend using this app. I am never able to punch in/out and that messes with my pay. I am not the only employee with this problem. It is happening to everyone using the app. Do not recommend AT ALL!.Version: 11.40
✓ Was great but latest update has issuesThis app was working great and then I recently downloaded the latest update. This latest update struggles every time I try to reload the page to see if there is a new job available. It says either unable to see new jobs or unable to tell me what jobs I have scheduled. It also started wanting me to use touch ID to login even when I never logged out. It just gets stuck trying to load new information and I’m going to miss a substitute job waiting for the thing to update..Version: 11.33
✓ Recent Update is messing with peoples paychecks!!!Whatever you did with your most recent update y’all have SCREWED up somewhere because the current jobs are “failing to load” along with “available jobs”. That is NOT OK and it needs to be fixed because this is an app that some people depend on to find available jobs and make money DAILY because this is how your company works. The Frontline website is not compatible on phones and so now your phone app is messing up and messing with peoples paychecks. This needs to be fixed and fast because I never had any issues with this app until this update whenever y’all totally went down and messed with stuff online and in app..Version: 11.32
✓ Not too reliableThis app works sporadically when it wants to. Sometimes I’ll get notifications & sometimes I won’t. I don’t want to have to be checking the system all the time to see if any jobs are available. Currently I’m waiting on 2 or 3 to fill my schedule this month so I can stop having to worry about that or forget which days I need to fill. Sometimes this app also will not start up for me or it will randomly log me out. I got Sub Sidekick & appreciate the help it’s given me recently to notify me of a job quickly because you have to be fast to get one every time. This is becoming very challenging & I’m feeling more need to become a permanent teacher already..Version: 11.40
✓ Not working in Canada?I can’t seem to get this to work in Canada? Anyone else? It tells me my login is wrong when it is not.Version: 11.42.3
✓ Too Many Notifications and Not Enough InfoThis app sends me several notifications an hour, sometimes within less than 10 minutes of each other, only saying “New Jobs Available.” I GET IT. The worst is getting several notifications in the middle of the night! I can’t just turn off notifications because that defeats the purpose of having the app in the first place. Another thing is that yeah I can sign up for jobs (slightly) more easily than having to get out my laptop, but the app doesn’t include any of the job details so I end up having to get out my laptop anyway so again, defeats the purpose of having the app. Unless any of that gets fixed, I literally see no point of having this app. Easier and less annoying to just use the desktop version..Version: 11.27
✓ Desktop site works better for meI have never been successful in operating this app. I attempted to enter my absence today and I wanted to modify the hours for my sub. Every time I entered the end time I wanted it to be, it would give some ridiculous start time and there was no place to correct it. My point is that I have limited hours to spend on sick time, so it would be helpful if this system wasn’t trying to rob time away from me. Inevitably, I entered my absence on my desktop without hassle and was able to modify my time correctly. I think this app still needs work..Version: 11.3
✓ Stopped getting notificationsThe app was working great and then I just stopped receiving notifications. I checked with the staffing company and they said everything was set up correctly on their end. All notifications are turned on on my end. I’ve deleted the app and reinstalled multiple times and nothing works. Update - Nov 3, 2022 When I emailed to find a fix I was told that you can’t help me because of the contract with the staffing company I work for currently. The staffing company told me there is no problem on their end and there is nothing they can do. I used other people’s reviews and uninstalled, powered down, powered on and then reinstalled. Will let you know if I ever see a notification again..Version: 11.32
✓ Notifications stopped workingAs im reading the reviews from other subs, im realizing that i’m not the only one who has trouble getting the notifications for new jobs. This problem started about 2-3 weeks ago. I’ve contacted the tech support and they’ve been very helpful and attentive but the problem has not been fixed. I have tried everything they suggested and that’s when i thought problem solved it’s doing it again….:( This is very frustrating because i end up login and checking for new jobs every 10’ and if im lucky enough, i pick them. Overall this app is good, but the notification issue needs to be fixed asap. Thank you..Version: 11.34
✓ Something went wrongI had this app from the first day of sub training and have really loved it, up until about 3 weeks ago when all of a sudden I stopped getting notifications for sub jobs. I have tried turning notifications off then back on, having it go on as a banner, then persistent etc. having it show up on Lock Screen…. It doesn’t matter what I do, I no longer get notifications. I can open the app and find a job available so I know that it’s not because people are just getting to them first. I’m stumped. It’s super frustrating because I would love to be subbing everyday..Version: 11.32
✓ Frontline appOverall the purpose of the app is great! As a sub I love just signing up for assignments on my phone. However it is super glitchy and will kick you off of it, make you sign in every few minutes or simply not load. This is really frustrating when you are scrolling through to get a job and then lose your place or you get off the app to check the distance of a school and then have to sign in to get back on it. Would love to give the app a 5 stars because it serves its purpose, just needs some bugs worked out..Version: 11.33
✓ Great Potential but...When I tap the alert when my phone is locked, it takes forever to accept the face id that unlocked my phone and load the available jobs. By the time it loads, the jobs are usually taken (competition is stiff in my district). If the app is open and I get job alert, it never loads the available jobs. I have literally let it sit and try to load for 5 minutes. Nothing. If I tap on a job that has already been claimed, it stays in the available jobs queue even after a refresh. I have close and relaunch the app to see what’s really available. I had it set with face id security but had to take it off because it severely slowed down the load time. This app has great potential, but it doesn’t work well on my phone..Version: 11.14
🙂 Frontline Education Positive Reviews
Frontline Education works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Frontline Education.
⛔ Frontline Education Problems
