- 93.2LEGITIMACY SCORE
- 93.7SAFETY SCORE
- 17+CONTENT RATING
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Eaze: Cannabis Delivery App Complaints & User Negative Comments 2024
Eaze: Cannabis Delivery app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Eaze: Cannabis Delivery? Can you share your negative thoughts about eaze: cannabis delivery?
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Eaze: Cannabis Delivery for Negative User Reviews
✓ Driver was unprofessionalDriver was unprofessional. I was waiting for my delivery since 08:00 pm, driver came to my door 10:00 pm, when finally driver was here, he call me and hang up, I need to call him tree times for he can answering the phone call, so I told him “I’ll be outside in two minutes”, when I open the door I saw the car getting out, Grey Toyota Prius, he didn’t answer my phone calls no more, Cancel my order and now it’s 10:00 pm, I ask for Eaze delivery almost every week, 2-3 times in a month, this driver is ridiculous, I’ll NEVER Order on EAZE again and I’ll leave a very bad review on website, very unprofessional this driver, stop hiring people like this, the products and prices are so good but I’ll need not ordering anymore..Version: 3.3
✓ Bad app, worse service. Complete waste of time.Tried this for the first time last night. The order kept delaying for two hours until 10pm, at which point I got a message saying it had been canceled completely and that they were now closed. And by the. It was too late to order from anywhere else. The app itself is janky, and when I tried to ask for help, that didn’t work either. Got a friendly text message earlier today “thanking me for my patience.” Never using this thing again..Version: 2.6
✓ ETA is a jokeI've ordered from Eaze more than 20 times. The ETA is never accurate and changes 100% of the time after you place the order. They'll make you wait until five minutes before the delivery time, then update the ETA for another hour out. Customer service is great if you reach out - they'll try to make it better with credits - but otherwise, don't count on your delivery being there when it says it will be..Version: 3.0
✓ Often has inaccurately labeled drug contentsI’ve had multiple instances with Eaze where the product that gets delivered has either a wildly different amount of THC than was listed on the app or has a completely different cannabinoid makeup. It seems like poor quality control either from Eaze, its suppliers or both. Generally things have been accurate and the service has worked otherwise. I feel like they were so close to hitting it out of the park but stopped just short by not building a process for double checking the drug info that’s entered into their system. The first time I got a refund. The second time I was told by the customer support rep they would follow up later with a refund and they did not..Version: 3.3.3
✓ Worst selection of productsTried using this app to find specific products but it only had products you never heard of. Maybe 5 options to chose from per category. So let’s say the categories are flower, concentrates, edibles, etc. Each category only a few options and I couldn’t find product reviews, so it felt like you had to trust your gut on some brand you’ve never heard of. The only product I recognized were kiva bars. Perhaps product availability varies on your location?? I was disappointed I couldn’t find anything I was down to order for the reason that I didn’t feel comfortable trying unfamiliar brands when I wanted a specific few brands to begin with..Version: 2.6
✓ Terrible ProductsThe products available through this app are all terrible and MIDS for sure, at most. Rest are powdery shake and dusty weed. Not worth spending your earned money on this service. Might as well just use Weedmaps or, better yet just visit a local dispensary and be greeted with much better products at a fraction of the cost. Also this company pays for ratings. Notice how this used to be a 2 star rated app and when you click on reviews they are all 1 or 2 stars, yet this terrible company/app is sitting at a 5 star rating somehow after having been a 2 star app for its entire existence..Version: 2.3
✓ It is cheaper and more efficient to go to a dispensaryDo not order from this app! They are either hours late with your delivery, or will not deliver your product at all. They charge more for the delivery than the actual product, only to never ever be punctual. It will take way last time and cost you a lot less money to visit four or five different dispensaries to get what you want rather than wait 5 to 6 hours for them to deliver one or two products..Version: 3.3.3
✓ A joke. Check out Yelp and online reviews to find outWho has time to wait 5-6 hours for this delivery? Shouldn’t they say that upfront rather than advise you every 2 hours that it’s delayed again? Very reluctantly waited my entire evening at home just for my order to get cancelled. If they had been upfront I would’ve cancelled immediately and went out to get it myself. But I suppose that’s not profitable to Eaze if they were more honest..Version: 3.3.3
✓ If only it workedDownloaded and was able to see the products available. Registered shortly after and now there are no shopping options. Tried to email customer service with this issue but that function doesn’t send the email. I’m sure this is a great service but if your app isn’t functioning then I don’t know how useful this can really be..Version: 2.6
✓ Never again !I ordered a all in one vaporizer from Eaze , I was excited over using the service , after getting it delivered I tried using the device and it did not work at all , the device was already over priced as it is for it to not work was really frustrating , I’ve been trying to email and get in contact with someone to see if I can get the item replaced and I still have not received a response , I WILL NEVER USE EAZE AGAIN ! Waste of money feels like a scam ! ..Version: 2.5
✓ Good at first, not built to scale, consistent cancelled ordersI got on board the minute this service became available. It was very quick, at first, but the technology was NOT built to scale. I’ve run the gamut of issues after it gained popularity: - slow loading - glitchy interface (has been improved slightly) - major delays in delivery (great at notifying but delays of 3+ hours) - Then cancellation after delays (now at 50%) - non-cash payment issues (the bank account was a nice touch tho) - no real time tracking What is great: -The selection -The drivers Main issue is that they sell the tech to dispensaries and handle the support they have no promises if a dispensary will actually deliver the order or delay it. If it is a volume issue and are not willing to invest in their own drivers, then I would highly recommend moving away from the on demand model and that of a scheduled model so then you don’t run into delays (80% of the time) and cancellations (50% of the time) and you set the expectations so then you don’t wind up with people like me disappointed on how frequently this happens. Going to go try Weedmaps. Adios!.Version: 2.6
✓ Update the app . It needs to be fixed .I love your app. I just don’t like when it’s time for me to place order it sends me to my browser instead of letting me use the app . when you place an order, they don’t tell you if somebody accepted your order for pick up it just gives you a eta which still might be incorrect. I don’t like when the app tells me after they picked up my order that they’re on their way. I want to know when they’re on their way to the store to pick up my order . I want to watch my order like DoorDash . I want to get the message that they are on their way yo pick it up from the store, I want to get the notification that they picked it up and is on there way to me . I want to be able to see it from the MAP and watch . Also do better with the custom service, your live chat is bad , doesn’t work ..Version: 3.3.3
✓ Bad customer serviceIf this company messes up an order they will not reimburse your debit card. They can only give you store credit. That doesn’t bode well. Especially since they have a $50 minimum order, then an additional delivery fee if you spend less than $100. For the $50 minimum you will end up paying $30 in taxes and fees. Don’t ever do business with this company if you know what’s good for you..Version: 3.3
✓ Can’t create account or sign into existing accountI was able to create an account and sign into it on the website. However I can do the same on the app. When I sign into the account on the app it keeps showing a spinning circle so I doubled checked all information and the website does let me sign in. When I attempt to create a new account on the app it keeps saying an error occurred. I do it with the same information on the website and it works. I just downloaded the app right before encountering this so I do have the latest version of the app. I am doing this on my iPhone 12 Pro Max with iOS 15.5 the latest iOS. So what is wrong here and can you fix it? Thank you.Version: 3.3.1
✓ Bad experienceI tried ordering from them several times, but the eta always changed like 3 times. It didn’t matter if I put in my order early, my order always lagged. I had to cancel the times I ordered since I couldn’t be at the door when my order arrived. I think had they stuck to the original eta, it would’ve been fine. But I should say that ordering was pretty easy..Version: 2.6
✓ Very difficult to payStoners made this app. It doesn’t take credit cards, only debit. And it thinks my debit card is a credit card for some reason. Super annoying. Shut up and take my money!!! The app has other problems as well. They’ll have a useless popup that covers the whole screen suddenly. We don’t need them to try to control everything. It makes the whole experience of ordering from then aggravating. I’ve literally never not been frustrated with this app. It’s consistently annoying. Suddenly it just won’t let you click “check out” until you delete something out of the cart then add it back. Basically, nothing about Eaze is easy. Someone needs to make a competing better app..Version: 2.6
✓ Semi Stable Website, Unreliable Delivery Estimates, Limited Selection At TimesOverall a bad experience but I’m giving it one star because there have been many times when the estimated time of arrival is false and it takes longer than expected and you don’t get any updates through text or the app. You can only buy through website and the website rubber bands randomly and at times products will be unavailable just a few seconds after selecting them. The drivers have always been really nice, I don’t think it’s their fault the technologies used to run the app and the website are outdated. For product selection there are times when you can’t really find what you want because it seems like they aren’t replenishing product as actively as they should. So if you have a favorite brand to go to don’t expect to find consistently, expect to have to browse around to find something you might like. I have never tried to return a product but they are good about giving supplemental credit when they lag too much, at least when my wait time ended up being 3-4 hours they added credit to my account. But other times I’ve just been patient rather contacting customer service. Sometimes it’s worth it to just order when there’s discounts on products, I’ll just swallow my pride and order because not all delivery services have day to day discounts that are beneficial to avoiding paying the heavy taxes related to recreational cannabis..Version: 2.5
✓ Not the greatest appThe app doesn’t update you on your order. I waited for an hour and a half and the only update I received was to tell me my order was cancelled and the stores were now closed. And good luck using live chat help support - fun fact: you aren’t really taken to live chat, but rather given help options to choose from. If none of them are close to your problem then you won’t be helped..Version: 3.3.3
✓ Terrible lazy driverThe delivery driver refused to deliver to my building and apt number. I text him and asked if he had a problem finding my address. He called me and said he drove away 2.5 miles and was coming back. I told him I been standing outside to make it easier on him for 20 min and he said ok. Then I call him again and asked where he was and he said he was across the street from my complex at citi bank and told me to meet him there. I’m like bro you want me to walk from the back of the complex across the street like are you kidding me ?? Then he said he not gonna argue with me and hung up and cancelled my order. Worst service ever I will never order from you guys again. That driver you have is terrible at communicating I called him the whole time and told him to not hang up and I will guide him to my building. I’m so upset right now. He does not need to be working for y’all..Version: 3.3.3
✓ It's good but could be betterI've been using eaze since it first came out and it was amazing back in the day with all the great deals weekly and delivery coming on time. Now it seems like the quality just keeps going down with delivery times getting pushed back 2 or 3 times like if I order at 2 it will come at 6 or 7 and no more really good deals anymore. Customer service was great to me tho because every time eaze failed in getting my meds on time or if they had to cancel they would give me some 25$ credit or so which helps. I'm hearing it probably gonna be closed down soon though because of all its problems so I recommend not to use it.Version: 2.3
✓ Service quality has diminished DONT waste ur timeI am a loyal eaze user, until one night when I placed an order at 8 PM (the app said “make sure u order before 8:45 because we close at 9!”) I made a huge order, I always tip well. I didn’t hear from them until 9:10. They said it was cancelled due to ONE item that couldn’t be fulfilled. I waited around for u guys. Why couldn’t I hear ahead of time? They even called me and the guy on the phone didn’t care at all, did more damage. Won’t use their service again. They are over priced for the quality anyway..Version: 3.3.1
✓ EhhNot only is it overpriced but I waited for an order for like 45 min, was alerted that the driver was on the way and few min later I was alerted the order was arriving only to go out and wait for 10 min, I go back to the site to see if there’s contact info only to see that my delivery time was pushed back an entire hour and apparently barley being prepared, I’ve used this app 3 times and every time there’s been an issue, deleting right after this review....the weed is good though 👌🏼.Version: 2.3
✓ Poor ServiceI made an order about 2:30pm, received a message at exactly 3pm saying the my delivery is 12min away. It then changed to 5pm-5:30pm eta. It was already 6:12pm and my order was canceled. I wasn’t able to get an answer from customer support till 7:45pm. They wanted to compensate me with a $10 credit plus delivery free, which is already free if you pay a order a certain amount. Eaze measures costumers time with little value. Not a good experience at all. Don’t recommend using..Version: 2.6
✓ :(It would be a super cool app, but even with a medical marijuana card, you still have to be 21+ to be able to use eaze. :(( as someone who is over 18 and has a verified med card, i should still be able to access products like i am able to in any dispensary. don’t advertise something as 17+ on the app store if there aren’t ways to use it until you can verify with an ID that you are at least 21.Version: 3.2
✓ Try another insteadWhen I started using Eaze it was great. Big selection, decent prices, quick delivery with great communication. Now though, selection has dwindled down to a couple pre rolls, umpteen different vapes, and more lotions/bath products than anything else. It’s not even worth going to the website anymore. They gave me $20 credit for my birthday which was cool, but there’s literally nothing I want to buy. Not only that, they’ve raised the “service fee” and delivery fee so much the $20 pretty much just cover that. It’s like they got big and said “f the customer.” I’d try any other delivery service, leave Eaze at the very bottom of the list..Version: 2.5
✓ Blech.Horrible customer service. I asked two separate employees (one in a chat, one in an email) when a certain product line would be available again for delivery, and neither individual had any idea when that would happen, even saying there was no way for them to know that information. How does a company not know when inventory will be restocked? That’s pretty much a basic in retail. One of the employees even ended a chat session before I was done with my inquiry because I didn’t respond quickly enough. Eaze is a great concept with really bad customer service..Version: 2.3
✓ Waste of time and moneyJust terrible. First off you’re gonna have to put up with ridiculous weight times. Then you pay top price for flower that you can’t see or smell, and when received if you have any problems there’s nothing you can do. I bought a quarter ounce (7 grams)And when I weighed it on my scale it was 6.2 g. When I reached out to customer service about it they said that the cannabis dried in the container… I’ve been working with cannabis for over a decade and I can guarantee you that there is no way 7 g of dried flower would dry up another .8 of a gram. Terrible experience just go to a dispensary in person.Version: 3.3
✓ Can’t even orderI wish they would put the available locations that they deliver to in the description of the app, I scanned my ID and put all my info out there and when I tried to order it says not available in my area...now my info is in their system and I will never be able to use the service. I’m in California by the way I’m the Central Valley not 45 minutes from Fresno. Still even if they don’t deliver here I wish they would’ve let me know before I committed to sending them my ID..Version: 2.5
✓ Very poor first experience.Instructions said to place order before 9:15pm, order placed at 8:30. Estimated delivery time given. Estimated delivery time begins moving earlier and earlier. At 9:16 I get notified that my order is cancelled and to reopen the app and order again. How do I do that if you’re closed? Don’t tell me my order is being processed and tell me a delivery time just to cancel at the last minute. If I could give 0 stars I would. Very disappointed.Version: 3.3.1
✓ Double Charged for an order - no refund issuedI was double charged on a single order a month ago. I contacted their support as soon as I saw it in my account. I was told I would have my money back in “7-14 days”. 2 weeks went by and still nothing. I contacted support again. I was assured I’d have it in “24-48 hours”. That came and went. I reached out AGAIN. I was told that it had been escalated to some sort of payment department and I would have my money back in 2 business days. That was last week. It’s been 6 days and 4 business days since I was told that. There is no number to call. No way to speak to someone over the phone. Their chat team is useless. I will never use this company again..Version: 3.3.3
✓ You can order pizza four times and have it delivered faster than you can get something from hereTerrible experience: slow delivery, dry buds, friendly driver,$50 forced minimums before high fees and taxes round your order up to $70-80+: 2 hour wait window in the heart of anaheim, you can order pizza four times and have it delivered faster than you can get products from this service. I got in touch with customer support about why it’s taking so long he said the driver had to go pick up the stuff from the shop 🤯. at that point I felt for the price and time I should have just gone myself instead of using a middleman. they don’t have any of the weed you see online in stock they go buy it from the shops when you purchase. if you’re not disabled and can just go to the shop yourself it would be plenty cheaper than paying for this service. just ask a friend to get you some when they go if you don’t have a car/ use uber. i ordered from the humboldt farm brand it was insanley dry both strains. i signed up years ago bc a friend asked so he could get some type of referral i never actually used this service before now, my referral had already expired so I had to pay full price to learn this lesson.Version: 3.3
✓ DECIETFUL AND EXPENSIVE (save your corporate apologies, Eaze)TAXES AND FEES - THAT’S WHAT THEY DO NOT TELL YOU. FREE DELIVERY (HOW THEY GET YOU) IS A FRAUD BECAUSE YOU END UP PAYING A QUARTER THE FULL PRICE IN TAXES. MY ORDER (before abruptly cancelling and my writing this rightfully justified scathing review): 2 pax pods for $29... at checkout it was $80 because they added taxes and fees...fees...really? FEES? Lemme tell you, the clientele for this app is most likely white and middle class so I don’t care if my review is buried under all the sheep that can afford to waste their money instead of just going to a local dispensary (shout out to the Indigenous-owned dispensaries especially where taxes don’t exist). And you wonder why the black market still exists?? PEOPLE ARE POOR YOU FAT CAT PIGS. MOST PEOPLE IN CA DON’T WANNA PAY $25 for a joint. What did you expect? Are you delusional? Good luck fighting the black market. God forbid you all (in charge) get COVID-19 and rot in agony... but at least you will have your high class rodeo drive weed to get you through it. Godspeed 👍 P.S Save the « I’m sorry how you feel how can we make this better blah blah blah » I’m not that gullible..Version: 2.6
✓ Worst customer service everI placed my order at 7:20 eta 8:15-8:40 waited 8:15 rolls around no update still preparing my order, 8:40 comes and goes same thing. Contact customer service no response, finally my order is updated, 9:05-9:15 again 9:15 comes and goes no updates no delivery.. driver Kevin finally gets here and credit card machine is not working after wait for two hours I went to the atm and came back to no Kevin no weed and no time to reorder as they had closed there orders for the night! Not cool at all Kevin and eaze and Brandon the customer service person who did nothing to help at all thank god for organic oc he could tell I was about to cry and took my order for me even though it was past the time.Version: 2.3
✓ Terrible delivery trackingThe delivery estimate before you order is way off, I’ll get a text saying one time estimate meanwhile the website is showing me a completely different estimate. It’ll say order is being delivered for 10 minutes, I feel like they’re just making it all up. Otherwise no complaints but it’s really inconvenient having no idea when to expect your driver..Version: 2.3
✓ Don’t plan on your order arriving within 3 hoursEvery time I have attempted to order from this app the arrival time extends over three times the original time. I have had to cancel multiple times due to the waiting time going up and I am either needing to go to bed or leave the house for something else. Do not count on your order arriving anytime close to the first time frame they give you. I wouldn’t even reach out to their customer help line due to the fact that they are incredibly rude and have no idea what going on as well..Version: 2.3
✓ Not medical patient friendlyOnly giving this 2 stars cuz this bullshiete of an app does not take medical patients under the age of 21. This app could save so many people, especially the 18+ mentally and physically ill that CAN’T leave their houses. That being said, don’t you think they should be the main target audience? Patients with extreme social anxiety depression (other illnesses) or patients in excruciating pain need marijuana delivered to their door the most. Pretty sure this is considered ABLEISM….Version: 3.0
✓ Never deliverI have used this Eaze app and online twice each and EVERY time, my order takes three times longer than promised and I cancel so who knows how long it would have taken after that. I have never even had the chance to try any of their products and give them a proper rating. Seriously I wouldn’t mind if my order took two hours or three, just don’t send me texts saying it’s on it’s way and will be there shortly. Just be real. I do have a life that doesn’t involve waiting 4 or more hours for some flower.Version: 2.3
✓ Amazing service, app is unusableLove the service, they randomly give you credits and delivery is great. The app however needs a lot of work, even the mobile website needs work. This is sad considering it’s Bay Area based i think?? Get some tech people to fix it pls!! I wish there was a simple search bar. I’m just trying to order the same thing I did a few weeks ago. I can view my old orders but I can’t select the stuff that I purchased and I can’t find it thru the website or mobile app either! The app constantly just goes blank or doesn’t load everything to be viewed correctly. Please fixit. Love your service tho muah😘.Version: 2.3
🙂 Eaze: Cannabis Delivery Positive Reviews
Eaze: Cannabis Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Eaze: Cannabis Delivery.
⛔ Eaze: Cannabis Delivery Problems
