- 93.1LEGITIMACY SCORE
- 93.6SAFETY SCORE
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PC Express App Complaints & User Negative Comments 2024
PC Express app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using PC Express? Can you share your negative thoughts about pc express?
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PC Express for Negative User Reviews
✓ Could not use promo codeWasn’t able to use my personal promo code that sent to me by PC to receive an additional 10,000 points when I ordered using Pc Express. This is not the first time this has occurred and is very frustrating. I met all the conditions and the app message was that the code was jot recognized. Fix this problem please..Version: 24.3.0
✓ App is not workingI tried to browse as a guest but every link I clicked went to a page says “Sorry, something went wrong. Please reload the page to try again.” Same results when I search an item. So, basically I can’t see anything except the flyer..Version: 23.1.0
✓ Website and app did not work and I lost my slot!I kept trying to resetting the app and it would give me an error. I tried my computer browser but did not work either. I called for help but the person just kept telling me to do what I already did. Would have been great if the person on the phone could have placed the order on my behalf! Not much support. And the worst is I lost the time slot I was hoping to get. And wasted my morning!!!!.Version: 24.1.0
✓ PlantageApplication lente qui rame…. Pour faire ses courses il ne faut pas être pressée….Version: 24.4.8
✓ App is still freezingI have updated the app twice since this problem started. I still have the same problem. When I try to choose a time slot for pick up, the app freezes. Every time! I have already left a review about this recently. Please fix! The website is much clunkier for placing an order. I would rather use the app 😭.Version: 24.5.0
✓ End to end workflow needs to be automatedEnded up waiting 30+ mins in the parking lot for a convenience of online order pick up because the person answering the phone wrote my name down wrong. Workers putting food in the cars aren’t practicing basic sanitary techniques like wearing masks and gloves. Table stakes during a pandemic..Version: 5.0.4
✓ Not greatApp is slow and when I click on certain categories is says there is nothing available. But when I go into the website it has many items to show.Version: 24.2.1
✓ Horrible appThe shopping page kept refreshing to the top as I was scrolling through. Very tedious process. Never got a confirmation my order was ready. Have using web page every other time. My 20% off for using the app was not added to my bill. Will not be using it again..Version: 4.0.0
✓ Worked once, then time slots keep resettingWe were able to pick up groceries once, but they only gave us part of the order at pick up; they also charged us for coffee but we didn't receive it. Since then, the app keeps deleting our requested time slot (6-7 times now). Given how busy it is, we cannot request another slot closer than 2-weeks; customer service has not responded to my inquiry. Hopefully that gets resolved because this is a very valuable service in these strange times..Version: 5.0.6
✓ Search is terrible and app is always crashingPrices change randomly on same items from menu selection to cart. App constantly crashes. Scanner does not work to identify items. Search criteria doesn’t work cannot find items. Very poor quality compared to Amazon or Walmart Apps. Please make it easier to shop Canadian!.Version: 6.2.2
✓ SadSo sad that I had to wait over 72 hrs to try to get a delivery, and at the end being cancelled for idk what reasons, they don’t tell you exactly what’s the issue, they only cancel and erase your order, now I have to wait another 72 hrs if I want to place another order but I still don’t have my 413 refund, I’m so angry bc I have kids and cannot go outside in the snow..Version: 24.1.0
✓ Cannot even view the flyerWhat a stupid app… It only focusses on shopping online but will not give me the option to just simply look at the flyer. If I want to shop online I’d like the option however, I also like to go into the store but know what the specials are before I go. If la blast can’t even do that they do not deserve to have me as a customer. Every other store has their flyer available online to see all of the specials in multiple formats… Blah blah’s is no better and once they get off their high horse maybe they better start looking at how much better their competition is then they are..Version: 4.0.5
✓ Does not loadThis app loads to a point your province your store your id then it goes to load and it’s says oops reload your page try that and doesn’t work so garbage for now it was good but for now garbage use Instacart instead get home delivery and don’t have to wait for someone to bring out your groceries..Version: 24.1.0
✓ Bad serviceNo time slot available.Version: 24.2.2
✓ Location failI can’t use the app at all. It will not register location. I’ve done on wifi. Off wifi. Deleted and reinstalled the app. Signed in and out. Everything I can do. It won’t let me manually pick a location either as it only gives me the ‘loading’ thing and blocks out the rest of the page. Im sure it’s amazing, when it lets you pick a store. And yes. Permissions are on..Version: 23.2.1
✓ DysfunctionalAlways goes back to welcome screen and doesn’t load up anything. Useless.Version: 23.3.2
✓ Fire your app building teamThey must be using ChatGPT with poor prompting skill. the app remains non functional since updates. cannot even access log in. blank page!! when OS is updated. ya gotta update the app to make it work. fix the bugs..Version: 23.9.0
✓ No longer worksAs of yesterday the app stopped working. I can’t log in anymore andI just receive an error code. PC help advised me to login using Google Chrome. What? How can a solution to troubleshooting your own app be to use a browser?.Version: 23.3.3
✓ Constantly crashingThe interface of the app is great, but crashed easily a dozen times while placing a delivery order. Not a great first experience.Version: 24.1.0
✓ Dose not workCan’t sign in with existing login.Version: 5.1.4
✓ Why can’t we easily access and edit saved lists?!?!I have saved shopping lists on the app and it is forever crashing on my iPhone. Latest iOS. I’ve rebooted. Reloaded app. Signed in/out. Everything! It has been a problem for years and they can’t fix it!!.Version: 24.2.1
✓ French!For some reason all items are now listed in FRENCH!! Yes I’m in Quebec but this was never the case before as the app was always in English. I can no longer search for items like I normally did as it no longer shows items in English. PLEASE fix this!!.Version: 6.0.2
✓ Doesn’t want to work with PC PassApp was fine, until I signed up for PC Pass, then tells me it needs to be updated before I can access it. Tap link to update, no update available in App Store. Deleted app and reinstalled it , worked while I logged in, but once to closed it and went back to it I get the same message! Please fix your app to work with PC Pass or I’ll just go with a different grocery app. I have zero patience for non functioning apps..Version: 24.1.3
✓ Started crashing on Mar 1Uninstalled and installed and still crashing.Version: 24.2.2
✓ Nothing LoadsI was excited to explore the option of grocery delivery for PC products but upon downloading the app, nothing works. Nothing loads. Can’t search products, can’t see any products period! An array of grey loading blobs and nothing else..Version: 23.1.0
✓ Fix itApp hasn’t functioned for the last 6 months, constantly refreshing. This is tiring..Version: 24.2.2
✓ $hitty app, even worse companyThe app is awful, you get totally gouged using it. Shop local. Boycott Loblaw’s..Version: 24.5.0
✓ Bug open for 1 year remains unresolved03/05/2022 the “My Lists” still does not work and frequently returns errors. 4 months now that this bug has gone unresolved. 14/02/2022 - “My Lists” functionality is still broken in IOS app. Cases opened, as suggested by Loblaws employees monitoring these reviews, have gone with no response given. 01/20/2022- Lists feature only works once or twice then gives error. Advice for Loblaws support is “delete and re-download app”which works for once or twice and then error again. Have deleted and downloaded this app 22 times so far. How about you fix the problem in the first place instead asking customers to use poor workarounds. Update 11/23/2021 - Lists/Favorites does not work again. Really don’t understand why this keeps happening repeatedly. Apparently not a feature that the app team for Loblaws tests at alll apparently. This app has continuous issues that make it unusable at times. Very frustrating Have been using the app for over almost two years now and unfortunately things have gotten worse and to the point it is almost unusable now. Examples: 1) Unable to use Lists (aka favorites) under “My Shop”. No sure Whenever you try to add a product, remove a product or view the list you receive an error “"Sorry, Something went wrong. Please reload the page to try again" 2) You can no longer view past order details. The link to “view by Past Orders” was removed from this app for some reason about ½ a year ago. 3) Unable to sort or filter by nutrition contents (calories, fat, carbs) 4) Local products are not available to be purchased in the app even though they are regularly stocked and available in-store all year round 5) Many products are missing descriptions 6) many products do not list nutritional information. This makes is impossible for those who have dietary restrictions (allergies to nuts, gluten, dairy, eggs, soy, etc.) from using this app. 7) Prices change from the time you select the product to the time it is shows up in your cart. (milk and eggs are the most common products that do this) 8) Sale prices will sometimes show on the product even through the sale is ended and it is not until you add the product to your cart that the price gets “refreshed”. This is a mini “bait-and-switch” as most people are not going to remember or examine each of the 50-60 products in their cart to validate that the prices did not change 9) you cannot see previous order receipts (functionality was removed for some reason). This is just a small list the issues, bugs and functionality that has been removed from this app over the past year. Instead of adding features and making the app better it slowly being made worse..Version: 22.5.0
✓ Terrible service and app.Clunky and unforgiving. This is anything but "express". I'm told 3 to 5 days to get an email to fix a glitch.Version: 24.3.0
✓ Can’t browse itemsWhen I try to browse items it always shows 0 items yet when I search I can see it. I’ve reinstalled the app but it still doesn’t work properly..Version: 24.2.2
✓ Stupid appDon’t show available times that aren’t available then just leave people hanging not putting through their order without explanation..Version: 24.1.0
✓ Tip creepsOne of the wealthiest families in the world guilting costumers into tipping its workers is grotesque. Creeps indeed..Version: 23.4.0
✓ New app formatI Find the new process takes longer to add items… previously, could click on item directly to add to cart. Not with new format. Preferred previous app format..Version: 23.12.1
✓ LivraisonLivraison à domicile svp j’ai 74 ans et on nous demande de rester chez nous, j’attends de vos nouvelles....Version: 5.1.2
✓ You never get what you orderOrders are constantly missing items you paid for, and there is no simple way to get your money back, only a very painful customer service telephone number..Version: 23.2.1
✓ AwfulLately it’s been taking too long to add anything to your lists and won’t let you save timeslots so can’t even schedule my pick up..Version: 24.2.2
✓ Early 2023, location programming messedThis past month or so, ordering location can’t be changed unless on desktop suddenly. Love the app otherwise. 1 starring in hopes programmers alerted to make change. ‘Shopping list’ feature has long been useless/doesn’t work except to show what was added 2yrs ago. Still absolutely worth it if you know how to shop though, for the points..Version: 23.2.1
✓ The Worst!Starts off OK, then slows down to a death crawl. Pages take forever to load, nothing happens when you select an item, it just laaaaags. I thought it was my iPad at first, so I switched to my brand new iPhone. Didn’t make one bit of difference. Gee, I wonder if Metro’s Voilà app is this bad… Enough already, FIX IT! If it stays the way it is, the Voilà app is just one click away..Version: 24.1.0
✓ UnreliableBeen using this app for two years and the search feature they have is unreliable. Example: I search bandage today and several of the items it gave me were different types of food- none having the word bandage in it, and when I filtered health it did not give me all the bandages they have. I even went to the store and used the scanner on a product and it came up error telling me the item wasn’t in store..Version: 23.4.2
✓ Broken appAs soon as I sign in everything infinite loads forever. also doing this on the web..Version: 24.3.0
✓ Not all items are availableNot all items are available in the database even if you scan the barcode..Version: 6.0.3
✓ Unable to log inI am not able to log in with my PCiD to make an order.Version: 24.1.0
✓ BrokenUsed to use the app frequently, but it’s no longer usable. When prompted to select my province/store, it brings me back to the prompting page and doesn’t allow me to access the rest of the app. Busted..Version: 23.2.1
✓ Can’t even sign inSign in has been loading for over 30 minutes now 😢 and I shop sooo much at superstore too.Version: 24.1.0
✓ One of the buggiest shopping apps I have ever usedI always have trouble with this app. I don’t have a car so I get groceries delivered. While I am shopping sometimes no items show up in any of the categories when browsing. The pop up to favourite an item will randomly pop up, a dozen will pop up one after another and then I have to close them all and continue shopping. My card or my husband’s will repeatedly be denied sometimes, but if I just try it a few more times it will eventually go through. That one happens about every other time I go to pay. I can never use my points because as soon as I hit the option to do so while I am in my cart getting ready to pay, the system just kicks me out of the cart. I go back in and it says I have not requested any points be used, no matter how many times I try to use them, it just keeps booting me back out of the cart. I really wish they would fix these issues..Version: 24.3.0
✓ Not workingNot working at all since the last 2 updates. Try to open the app and it says “your cart cannot be loaded” the options are “retry again” or “contact us” both of which do not work when you click on them. Not good..Version: 22.4.0
✓ Not workingHasn’t been working for weeks. With all the price gouging you would think they could hire someone to make the app work.Version: 23.1.0
✓ Cannot place orderI consistently get “bad request (400) Code -1011”.Version: 4.0.3
✓ Very finicky appThe app has been VERY finicky. Does not allow me to select my times without a loading icon freezing the screen. I could not check in either today. Considering trying another store instead..Version: 24.5.0
✓ App not workingCart continues to spin, I can click on it and it will say 29 items, the screen will show 14 items and last week’s order and the my shop shows none of the stuff selected that show up in the cart. Would love my main screen to at least show me the same information so I know what info is actually going to get sent down for pickup. Also, if I click the one showing 15 it says the total, the number of items, bring 3 bags and lists none of the 14 items..Version: 24.5.0
✓ Don’t force me to answer your customer satisfaction surveyClearly you’re driving up your App Store ratings by prompting only those people who say they like your app to rate it. And sending those who don’t do a separate survey. That’s all fine, but don’t force me to answer that question without giving me a skip option as that’s just annoying and interrupting my flow and will create last customer satisfaction..Version: 21.9.0
✓ Help chat not workingThe help chat bot keeps telling me to update the app, which I already did. I also really don’t like the method of doing substitutions, I shouldn’t have to call to deny a substitution..Version: 24.2.1
✓ PricesPrices displayed are horrible when I order from my iPhone. It shows you one price when you are looking for an item, then when you click on that item it is different price. Example Native shampoo. At least 90% of the prices are different..Version: 24.5.0
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