- 96.2LEGITIMACY SCORE
- 96.7SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Accolade, Inc. App User Positive Comments 2024
Accolade, Inc. app received 38 positive comments and reviews by users. Can you share your positive thoughts about accolade, inc.?
Please wait! Accolade, Inc. Facebook comments loading...
Accolade, Inc. for Positive User Reviews
✓ Excellent addition to insuranceI have used accolade multiple times to attempt to resolve insurance payment issues. This is great because insurance and billing and credit bureaus seem to have zero communication. For individuals this can solve many headaches..Version: 10.4.3
✓ Love Love Love accoladeI am so happy with this service. They’ve taken away the stress and time to understand and resolve medical bills. I couldn’t be happier with the service and all the various representatives that I’ve dealt with over the past year. I highly recommend this service!.Version: 8.4.0
✓ Message alerts?This is a suggestion for the app only (not the medical services available)... It would be super helpful for me to see some kind of 'flag' notification on the 'face' of the app so I know I have a message / response and to open the app... I'm not always thinking about checking messages there... an indication that I SHOULD check would be awesome!.Version: 2.2.2
✓ Very efficient serviceAll my questions have always been answered appropriately. Very pleased with the service. I have been using Accolade for five years now and I have never, had a problem or have been left with any unanswered questions..Version: 10.3.4
✓ Service provider and informational nurseI was really surprised with the incredible service I was provided by my personal nurse Colleen and billing support provider jessica. They are amazing at their job. Made my day so much better. I’m glad they were able to provide answers to every question that I may have had. Awesome team!!!.Version: 7.2.1
✓ Great ServiceStephanie was amazing, She did all the leg work for me in finding a doctor. She also provide me my benefits and what is and not covered. She spoke with me about Teladoc which was amazing to know I could have that option!!! She always asked if there is any other questions. She was truly here for me. Thanks so much!!!!!.Version: 5.2.0
✓ GraciasI want to say thank you to Jacob,Accolade representative from Arizona,for support and advice when I called with a billing issue. Most of all I am grateful for his patience,listening to my concerns. He answered all the questions I had that day and supported me emotionally. Thank you,Jacob!.Version: 8.4.2
✓ Thrilled to have this Service!!!I can not speak highly enough about the service they provide day in and day out! So reassuring to know that you have an advocate when navigating the waters of insurance and physicians. Thanks for being there for us!!!.Version: 7.9.1
✓ Dropped phone callsWhen I’ve gotten through to Accolade, they are helpful, but I’ve had several dropped calls and no call back. Having moved makes it difficult to know about getting Doctors in a new state. I’m hoping that I’ll get responses to my messages..Version: 10.4.4
✓ Just what the patient ordered!!Just signed up for this with my new insurance Keystone Healthplan East Silver Proactive. Had questions on first specialist visit. Got immediate response and answers to my questions! This system has been a long time coming to patients and definitely needed. First impression: Amazing and efficient. Will review again when time tested! Thank you to health representative Lisa!.Version: 2.6.7
✓ EXTREMELY HELPFUL navigating insurance/network/bills etc!!!!I have had great success (from Maya and Dina) as I’ve had countless questions about in network providers, bills I didn’t understand, medical collections I disputed they kindly looked into for me... it’s like having a best friend who works in medical billing and does the dirty work of dissecting all of the jargon and confusion of medical bills. And they are fast and efficient. I’m grateful..Version: 6.2.0
✓ Peace of mindWhat a great concept to have accolade. I am thankful that my school district employer allows the service for its employees. I especially like the ability to communicate with someone after hours to give me the information that I need. Let’s hope that AccoladeCan expand to a 365 days a week 24/7 service..Version: 8.0.0
✓ Answers a click awayEvery one who works for this company is kind and quick to respond. I am so grateful for their compassion and patience bc I am usually only contacting them when I have health issues and I am under a great deal of stress. So appreciate the app and your employees!!.Version: 8.4.0
✓ Very HelpfulMy personal assistant was available to me during her hours of work schedule and her professionalism and helpfulness helped me to go through hospital surgery and treatment and in recovery. And I’m hoping to be back to work when the doctors allow me too. And heading towards the road to complete remission from this horrible cancer!.Version: 2.6.7
✓ Amazing seeingI cheated with Zaria, abut my provider not being pain it was late and she started looking into the claim after hours. There was no solution that day but she took initiative and followed back with me and with the provider the very next day! Thank your your diligence and your timely response!.Version: 3.2.4
✓ Accolade saved me from huge billsI once had an emergency bill from hospital that is more than $7000. My colleague suggested me to use Accolade and I did. With the help of my assistant Alexa, who was very kind and helpful, my insurance company re-evaluate the claim and eventually paid off for the whole bill since I had already met the personal integrated deductible. I cannot say thank you more to Accolade and Alexa. Indeed a must have service..Version: 2.7.1
✓ Best app I’ve ever usedIt is not an exaggeration when I say this is the most useful app I have ever had. It saves so much time on the phone, they have so much information you can ask about bills about providers, anything you can really think about your health care bills or insurance questions. They have been extremely responsive and it is just so convenient!I wish I had this app sooner!.Version: 8.0.0
✓ Making a differenceI have a health issue and my person at accolade is helping me navigate the insurance, doctors, Meds and all of the avenues I need. She has even brought other programsTo my attention I didn’t know about that have been helpful. This program is really making a big difference for me..Version: 7.3.0
✓ I Love Accolade!!EVERY time I call Accolade, I am amazed at the service, caring and expertise provided by everyone I talk to-without exception! I want to thank Tee especially, who helped me get some very valuable information today, when I was not feeling up to the task of finding this particular type of care. She responded to my text via Accolade app almost immediately, offed to call me then did within seconds, patiently listened, then researched and efficiently sent me all info I’d need to get started with my health care needs. All I can say is Wow and thank you for the above-and-beyond service. Greatfully yours, Deena Peppers.Version: 8.4.1
✓ Fabulous serviceI absolutely love accolade and all they do for my family. The app is very user friendly and every interaction I have had has been pleasant, informative and thorough. They go above and beyond to inform me of programs I qualify for that I didn’t even know about..Version: 8.0.0
✓ I love the chat feature in this appThis app makes back and forth with healthcare insurance issues so efficient, especially because of the chat feature. No more taking time out of your day to be on the phone with a representative. The chat feature allows you to have a conversation when and where it’s most convenient for you. I love it!.Version: 2.6.7
✓ When one is in a pinch...When you cannot understand the claims, having difficulty with a pharmacy, need a listening ear, it helps to chat or talk on the phone with them. If you can’t find the right doctor, they will find some more to recommend. Had a problem with my pain meds with a known pharmacy and was delayed to receive for nearly weeks. First it was my physician and then it was the insurance holding things up. Finally, I spoke to Accolade Nurse and she suggested in asking them for a week’s worth. The pharmacy quickly filled it for me. Little tricks you learn from them and what to use when you need to ask billing departments, etc...it is a great tool and people to have..Version: 3.1.0
✓ Immediate responseWhenever I have a question or a problem, I get an immediate response. Even if I can’t be helped right away, the communication is immediate. There is nothing worse than waiting and wondering if your message was received! Great customer service !.Version: 8.4.0
✓ Richard is the BEST!Just had the opportunity to contact Accolade to understand a charge I received from my healthcare provider. My representative (Richard), what patient, thorough & courteous. He researched my situation and explained the billing and checked for errors. It was great to deal with an individual that took interest in my situation and was so helpful! Accolade Healthcare is GREAT!.Version: 8.4.1
✓ Where helping and caring come togetherI have reached out a few times to ask for assistance setting up and finding a Dr. in my area that would fit my needs. All the wonderful loving people at accolade have gone beyond what could be asked of them! They have checked in on me to see how my progress is coming along and they have offered a supportive word when needed. Why can’t everyone be this outstanding? You guys have made everything so much easier! Thank you from my family and my self.Version: 7.5.2
✓ Convenient, helpfulI had my baby at 29 weeks. Needless to say, lots of doctors and bills. Having the app made it so easy to send over a picture of each bill and have them double check if I did indeed owe that. Most of the time, I actually didn’t! If it were for the app being so convenient, I’m not sure I would called in each and every bill. This app and the accolade reps are awesome!.Version: 5.2.1
✓ Accolade Shines!Excellent customer service and support. Will coordinate and explain your options and make sure you’re in network for any medical procedures. They can expedite your requests to insure you get the answers you need. They’ll phone Dr’s offices to get the proper procedure codes and work with your insurance to make sure you’ve got the proper insurance and coverage. Very valuable resources to navigate the medical and insurance worlds..Version: 8.4.0
✓ Great service!I enjoyed having Cesar as my rep to take care of my billing issues that I had and he was there to take care of my needs oh I really appreciate people that do spend the time trying to figure out your billing problems and try to help you out tosolve them.I need more great people like this to be hired to help out but also they need to fix some of the phone systems for some reason they have like static as when you call in .But everything else looks great keep up the work thank you again Cesar.Version: 7.8.1
✓ AccoladeS😊 for AccoladeThe nurses at Accolade are so helpful, friendly, professional, genuinely caring, and knowledgeable!!! April, Cali, and Katlyn are the sweetest nurses. They call to see how you’re doing, see if you have questions, give great advice by phone and through the app. They even advocate for you!!! The App is easy to use, and it’s easy for them to send lists of doctors you may be looking for. It’s a convenient way to communicate if your too busy to talk on the phone bc of work, etc, and it’s an easy app! Thanks! KG.Version: 2.7.1
✓ Love it, but..I love Accolade as an easy way to get information regarding insurance coverage, however the only thing I have not loved is that the health assistants are unable to send PDFs via email and I have not been able to open them on the app. Actually, they do open but only some writing appears on each of the seven pages I received, not the name of the medical providers that I requested..Version: 7.4.2
✓ AccoladeMy nurse, Alexandria has been extremely helpful to me and my family, I just want her to be recognized her and her team for the fast and prompt service received. They’re always quick to reply, and the service is first rate..Version: 9.1.0
✓ My Specialty is helping youI appreciate Yolanda, from the moment with started talking, she made me feel like I was important. She answered all my questions gave me help getting the app. Explained in detail what she can do to help me. I appreciate her taking the time to hold my hand and walk me through all the steps. She went above and beyond to assist me. By the time I got off the phone,I was so impressed byYolandas help. I told my husband you have to get the app!!! I said you’re gonna love Yolanda. It’s hard to find someone who actually cares enough to help customers. Her customer service was off the chain!!!! Thank you Yolanda !!!.Version: 9.1.1
✓ Above and beyondI’ve had a few issues with my being out on disability and there’s been one person that has went above and beyond for me and his name is Dean, this man is wonderful. He has helped me so much. He had taken the time to speak with myself to hear my issues as well as calling the companies I’m having a problem with. It makes me feel so good to know it’s someone I can reach out to for help when I don’t understand what to do...Version: 7.6.0
✓ Very easySo easy to ask questions via the app, love it! I would like the option to call the rep I’m chatting with if I have a lot of follow up questions. Chat is great for one simple question but would like the option to talk on the phone if conversation gets more involved (5 min call versus 25 min chat).Version: 9.1.1
✓ Total ConvenienceWow! How much easier is it to pick up the phone and text a question to your assigned rep rather than hang on hold. I have small children and calls aren’t always the easiest. Accolade gives you the ability to get things done while you’re getting something done. Plus they’re super helpful..Version: 6.1.2
✓ Compassionate, patient advocatesI can’t praise this service enough. Just when I think I fully know all they can do for me (I have spoken to their nurses about questions, chatted and spoken with their claims folks for help explaining benefits and disputing my claims); today I had a question that required me to circle back and call a doctor’s office and I thought “sure, let me do that” but NO. I didn’t *have to*. She set up a 3 way call and she did the assertive no bs talking with the doctor’s office to get my problem sorted for me while I just listened. It can be so hard to advocate for oneself with doctors sometimes and the folks at accolade do it for you. I’m so thankful for a service like this..Version: 6.2.1
✓ Yolanda is AMAZING!!!She walked me through everything since this is a new insurance for me. She was patient and did everything for me. Its nerve racking talking to someone on the phone when your trying to learn everything you can but Yolanda made it so smooth! I appreciate her so much!! Thanks Kelly Rejniak.Version: 9.0.0
✓ AnaI cannot say enough about how great and awesome the staff has been. They are amazing, fast and very helpful. I’ve had the pleasure of contacting them on 3 separate occasions, and each time my concern/problem was resolved within 15 min. They go above and beyond to address your issues. Thank you for such amazing customer service..Version: 3.1.4
😕 Accolade, Inc. Negative Reviews
