Accolade, Inc. Negative Reviews

Accolade, Inc. App Complaints & User Negative Comments 2024

Accolade, Inc. app received 11 complaints, negative comments and reviews by users. Have you ever had a bad experience using Accolade, Inc.? Can you share your negative thoughts about accolade, inc.?

Accolade, Inc. for Negative User Reviews

✓ Not UsefulI have to use Accolade since my employer opted for this instead of quality, concise, health insurance. So far I have yet to benefit from the service. When I ask for assistance finding providers, making appointments, understanding bills, I don’t ever get an answer. If I do, its too long after I’ve started a chat and they immediately end the session if I don’t respond within 5 minutes. The chat seems to be run by bots. If I had time to call and wait on hold forever, I’d just call providers directly..TawnJuanVersion: 10.1.4

✓ Site has no valueAttempted with assistance from help line to get registered. Instead of getting successfully enrolled help line wanted to do a mental health screening (I suspect quota or reimbursement motivated) Completed enrollment process but still unable to log in -get error field. I AM tech comfortable and I would think older target audience would find using this app as not user friendly. Government insurers need to rethink how they spend money. This service has NO value to end users..Tgoosen1Version: 8.4.1

✓ Awful CompanyI don’t know who they paid for all these five star, “this app helped cure my cancer” reviews... Every time I’ve called this company I get transferred multiple times, provided with unclear or un-knowledgeable answers, and then they refuse to transfer me to an actual employee of my health insurance provider (Independence Blue Cross). I’ve filed formal complaints with IBX, the PA State Attorney Generals Office, and the PA Insurance Commission as well as filing complaints with Senators Toomey and Casey’s offices. All health insurance should provide their customer relations in house using their own employees—ESPECIALLY WHEN ITS SOMETHING AS IMPORTANT AS YOUR HEALTHCARE..ShawnMc1Version: 7.4.2

✓ RUN .. if you can AVOID using Accolade I HIGHLY recommend to do just thatThis company is making a mockery of being a patient facing health care system to help patients navigate how we receive essential health care. They deflect, they pass you on and on and meanwhile your loved ones lives are in jeopardy - Accolade don't answer or keep their own 24 response time promises. Its a travesty dealing with Accolade and a full time job on its own. Over the last 25yrs of US Healthcare - I have never experienced anything this BAD. Its disgusting..GettingFedUpWithFindingNicknmeVersion: 8.4.3

✓ No notificationsI’ve turned notifications on for this app multiple times and it never notifies me when I receive a message. It means I end up having to speak with multiple people because they disconnect. The app itself is also incredibly clunky. Frankly the accolade service is also bad, you’ll ask a question and they spam you with information about MDlive or other “extras” that you’ve never even asked about! Accolade seems to be a wasted added annoyance when dealing with insurance in an already over complicated system..OliviarfoleyVersion: 11.0.0

✓ Not a really solution.I went on this app and looked for therapy. I was offered an appointment 6 weeks out because that is what the app said was available. Now that I am near that appointment, it has been pushed out a week. And my weekly request has been changed to monthly. Not what I asked for. If you really need help, this app will make you think you will be getting help, but not really. Not what I was promised by my employer or Accolade. Just a totally frustrating experience..MurstacheteachVersion: 10.0.3

✓ MsIn the past Accolade access was better and faster responses. When I was hospitalized last January 27, 2019. I spoke with accolade numerous times and they helped me maintain my sanity. In December of 2019 they got a pharmacy issue resolved in one call. This time while I am having issues with getting a specialty drug they took 2 days to respond back to me. And their attitude seemed like it was going to be at one point well you! r copay May be 6000. Per month and they weren’t outraged! Of course it didn’t come to that but still. Before today I would have given a 5 star rating..PanAm01Version: 4.1.5

✓ Very slow response timeI have question about benefits and claims, it is impossible to reach anyone on the app, the wait time is so long sometime you just have to walk away from the phone. Then somebody will random pop up and start a conversation after an hour. Calling is same thing worst wait time overall. Ever since accolade took over conversation on my insurance BlueCross Blue Shield I can’t seem to speak to a real person over the phone anymore, nobody is on the other end just endless waiting..Pt-160992Version: 9.2.0

✓ Great idea, horrible executionThis app would be incredible for health care if they just fixed the glaring issues with telehealth appointments for people in spotty service areas. Or actually support backgrounding the app without disconnecting users and then provide no way to get back to their appointment if the appointment was never connected to on both ends. If the app crashes mid call and the time is after your scheduled appointment you have no way to reconnect easily. I write this review from the point of an actual software engineer for iOS who has written a few apps with voip/sip backgrounding. It’s not rocket science. Fix it. Your priorities should be the satisfaction of your patients and making their UX top notch..HolyprinVersion: 10.4.5

✓ Seems to be a waste of resourcesWe’ve been using accolade as a go between with Anthem and it’s been a very negative experience. They can take hours or days to respond to messages, the answers they give seem scripted so that when you finally get through to Anthem, you get a completely different answer, and then just today, they tried to send us PDFs with info we need, and the pretty little PDF images they sent were just that - images of the PDF icon with a little download arrow and nothing else, no active link to the PDF. We just waste a lot of time with Accolade trying to get answers and I don’t know how much of my insurance money is going to this outfit..HogiethedogVersion: 10.1.4

✓ Hard to search for careIn my experience, it is hard to find care. When I try to find specialists near to me there is no way to order the searches. I want to find a doctor nearby but the only way to see sort by distance or patient experiences or anything. It just seems like a random ordering and it’s frustrating to use. I can’t go to the map view to see what pops up around me, but the map is fairly unresponsive when selecting locations that interest me and will not update with the selected locations information. When trying to find in network care. This lack of control over my search and lack of responsiveness in the app is very frustrating..Marybeth SueVersion: 10.4.1

Accolade, Inc. works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Accolade, Inc..